Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Booked the meal for my family on http://www.ecatering.irctc.co.in with order number # 1269377 and made the full payment upfront. However, no meal was provided. Also there was not a single phone call from vendor/irctc if there was a problem in food delivery. As a results, my entire family including 11 years old kid was hungry for entire day due to this callous attitude of irctc. I would like to know
A. Who is responsible for this issue
B. What action irctc going to take against person responsible
C. How irctc going to compensate me for mental and physical agony suffered due to this careless attitude

[protected] 06-oct-2017 [protected] cancelled
7360.0 6000.0 payumpp refunded 06-oct-2017

I had cancelled my ticket thru irctc website which was booked thru irctc website using payu gateway. My account with irctc shows that the amount was refunded to my account but my credit card statement of previous month shows reflects no refund from payu side. Please solve my problem

Sir
As per your confirmation in mail on 18.10.17 that rs 2295.00 (Irctc txn id [protected] on 13-oct-2017) has been refund on 16.10.17 (Bank refund txn id[protected] in my account due to transaction was not communicated by the payment gateway in time, the ticket booking did not materialize.

But, rs. 2306.80 instead of ticket amount rs. 2295.00 has been deducted from my punjab national bank account, a/c no. - [protected] that was transaction by bank rupay debit card.

Till now, rs. 2295.00 could not return in my punjab national bank account, a/c no. - [protected]. Also today, i called bank customer care about this matter. He told me, this amount could not return in my bank account.

Already, i mailed you about this matter in 3 times. But, could not solve it.

Please verify it and solve this matter as early as possible.

Why doesn't irctc increase the capacity of its website? While booking the tatkal ticket, the site gets hanged or works super slow. This is ridiculous! Isn't it obvious that during festive season, many people would be logging in on the website. Why isn't irctc prepared for it then?
This is highly disappointing service and it's getting worse with time.

Sir/madam,
I have booked a ticket from irctc rail connect mobile app transactions id:[protected] the irctc refund my money back to paytmsdk bank but my money is not yet credited in my bank account.
I booked my tatkal ticket on 07/10/2017 but my ticket was not booked but payment was debited from my bank account.
Refund date 10/10/2017 my refund id is [protected].
Please consider my case and refund my money to my respective bank account.

Attachments
1. The screen shot of the payment details from the app
2, the refund status

Details
Transactions id:
[protected]
Date of transaction
07/10/17

I just booked ticket online for my wife and myself by 20814 bsp-bbs, departing on 19 november 2017 with pnr[protected]. But we have been given berths in two different coaches b2 & b3.
I can't understand the logic of this. We are both senior citizens and i fall to understand why we can't be accommodated in the same coach, especially when there are 42 berths available in ac three tier

Dear sir
My name is najeem khan from khargone (Madhya pradesh) i am apply for irctc agent code in 24/08/2017. My ticket id 6549411 but my pan card attached by irctc invidual account i am want to remove my pan card in irctc
It is also forward massage your enclosed massage forward to concern department but abhi tak revert massage nhi aa rha hai aur
I am apply agent code from csc portal but status also show pan existing
My email id [protected]@gmail.com

I have cancelled tickets on 7th october 2017. Irctc website says it is refunded but yet to receive payment in my bank. Details mentioned in below bank is payumpp. It can be seen in attached image. Money paid through bank (Hdfc) and was cancelled on 12th oct 2017 and received in 3-4 days. I don't know what is taking so long or to whom should i contact so i can get help. Customer care number are always busy. Kindly help

Regards,
Dharmesh mallah

I booked a ticket on irctc.co.in.

The transaction is gone missing from my account on the website. The website shows no records found.
I need to cancel this ticket/change boarding point.

I sent an email to both [protected]@irctc.co.in, [protected]@irctc.co.in, and also called the helplines for irctc.

I did not receive any help or response from either sources. The helpline person suggested that she cannot help me with this.

Pnr no: [protected]
Train no. & name: 19301/yeshvantpur exp
Transaction id: [protected]

Can you please help me firstly to either cancel this ticket before the journey date of october 22nd?

Secondly, can you please check why the helpline/customer care is so irresponsive.

Regards
Ankita sarda

Dear sir / mam,

I am trying to book tatkal tickets from my personal irctc id, but error is coming which says "you are permitted only 2 transactions between 10 am to 12 am per ip address/user id"

Surprisingly the error statement is completely wrong as i have not booked 2 tickets between 10 to 12 even not within a week.

Kindly resolve at the earliest as this is only benefiting the agents and normal public is suffering.

Regards
Mohit choudhary

My user id is aviralaug and i was booking tatkal today for delhi to indore for tomorrow and none of the payment was working plus irctc server was too slow. It was not used to be this worse before. So what should i understand? Is ticket booking should be done through agents only? Railway should clear this and shut down the individual booking for avoidance of wasting of time.

There was a seat get reserved for[protected] in train no-09006 with pnr no-[protected] train was declared more then three hrs late and hence looking to this train ticket was cancelled before 4hrdeparture of train but a clause schedule departure of train became hinderance for refund. It is to mention it was not my duty to maintain schedule of train even then i am deprived from any refunds. This is totally a type of forgery not to return any and even not make a provision to return back to file tdr. Then please tell me i was allowed for tickit cancellation. Was this rule was made to decieve a passenger if in case of ambiguity of rule railway can deceive a passenger. If this type of case is not resolved it is clear intention of railway to decieve and earn.

Sir/madam,
I booked my rail tickets pnr no. [protected] 120 days before scheduled time, get tickets w/l 8 9 10 three ticket.
Now one day before journey my tickets rac 9 10 11 after chart prepared, i am first time to cancel this type of tickets online, at night 23:30 dt 19/10/17 due some error tickets didn't cancel.
In morning i try one by one process to cancel my tickets first cancellation than file tdr than calls customer care than email. Tdr before doing 30 minutes departure time of train, i am getting late, customer care didn't pick up the phone, email answer after 15 minutes, you couldn't cancel your tickets.
I managed to call customer care but she didn't satisfy her answer and put my call on hold, at present time phone on hold.
Sir i am first timer and mr. Pm say digital india but i am fail to understand his moto when first time user suffering.
Please help us to get my hard earn money.
Thanks
Regards
Barun kumar lal karn

Irctc refund to bank details
Irctc refund date 22/09/2017
(1) pnr [protected]
Transaction id [protected]
Settlement id [protected]
Bank refund txn id 30001072707183206739190
Refund amount 400
(2) pnr [protected]
Transaction id [protected]
Settlement id [protected]
Bank refund txn id 30001072707183206754207
Irctc refund 25 day but not received case bank account please cheak refund details

I have booked two times tickets on 19/10/2017 from guntur to secunderabad, intercity, chair car.
When i tried to cancel one ticket, booking history is showing no records. Cancel button is also showing no records.
What shall i do
Please advise. This problem was not encountered earlier.
Also it is becoming very difficult to login with nonsence capcha like redbus etc
Is it all necessary
Please make an early reply so that i can make my journey and cancel one ticket.
Thanking you

I had cancelled a ticket, pnr: [protected]on 17th october'2017 around 12:30 pm using irctc online window ticket cancellation services. After receiving a valid cancellation message, i was still denied refund at prs, kota and when went to ask for assistance from station director, i was further criticised for using digital services. Kindly refund asap.
Pfa of the cancellation message i received.

I had paid the amount of rupees 6309 for ticket booking the amount has been deducted but the ticket didn't get booked. I paid the amount from paytm. And i didn't get ticket so i kindly request you to refund my amount as i have already booked another one. I request you to kindly return my amount as soon as possible. I have sent all the details through screenshots. Please work on it.

I had booked 4 AC compartment ticket of Koyna express for 3 September. However I got SMS from IRCTC on registered mobile number that we have been allocated seats in lower class. As we wanted to travel only in AC I had submitted TDR to get refund as we were not planning to travel by Koyana express. We managed our own travel by road.

After few days I found that my TDR status is TDR repudiated. However I have submitted the TDR...

Dear sir
I have tried to book tatkal ticket on 15 oct 2017 from nellore to aluva the amount had deducted from my account but the ticket was not booked as the seats was not available.. But i didn't get my refund amount.. The amount was 1020/-. My transaction i'd is [protected]. I have attaches the screenshot for your reference. Kindly review the same and do the needful as soon as possible.

Dear sir/madam, i have booked a ticket and unknowingly paid via credit & debit card/net banking/wallet (Powered by paytm) as system did not allowing me to payment by sbi debit card.
Due to some reason i have cancelled the same ticket on 9th oct and irctc shows the amount refunded on 12th oct 2017 and bank shows as paytmag but unfortunately the amount not yet been credited to my sbi bank a/c (Ticket booked via sbi debit card). I wrote a mail '[protected]@irctc.co.in' but no one responded.
Request your help and solve the issue on priority basis
Transaction id: [protected]
Cancellation id/refund id: [protected]