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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 22

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N
NiroshaRajesh
from Delhi, Delhi
Nov 13, 2022
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I am trying to login in IRCTC WEBSITE since last 3days but it was showing verify your email id since that day I was trying but I am not getting any OTP in my email id help me please
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    H
    Harendra8128
    from Mahoba, Uttar Pradesh
    Nov 7, 2022
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    Gender change on ticket

    Address: Kharela,mahoba,uttar pradesh-210425

    Dear Sir,

    I booked ticket for my family but by mistake I forgot to change the gender of my Sister (Rubi Shriwash) I mentioned gender 'Male' in place of 'Female'.

    My PNR No : [protected] passenger 2

    Now, I want to know the procedure of changing the gender asap.

    Kindly inform me if it is possible or not and if possible then how.

    Harendra Kumar
    Mob : [protected]br...
    +1 photos
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    Harendra8128
    from Mahoba, Uttar Pradesh
    Nov 7, 2022
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    Address: Kharela,Mahoba- Uttar Pradesh 210425

    Dear Sir,

    I booked ticket for my family but by mistake I forgot to change the gender of my sister (Rubi Shriwash) I mentioned gender 'Male' in place of 'Female'.

    My PNR No :
    [protected] Passenger 2
    Now, I want to know the procedure of changing the gender asap.

    Kindly inform me if it is possible or not and if possible then how.

    Harendra kumar
    Mob : [protected]
    Email : [protected]@gmail.com
    +1 photos
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      H
      Harendra8128
      from Mahoba, Uttar Pradesh
      Nov 7, 2022
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      Gender Correction On Ticket

      Address: Kharela, Mahoba, Uttar Pradesh-210425

      Dear Sir,

      I booked ticket for my family but by mistake I forgot to change the gender of my sister i mentioned gender 'Male' in place of 'Female'.

      My PNR No : [protected] Passenger no 2

      Now, I want to know the procedure of changing the gender asap.

      Kindly inform me if it is possible or not and if possible then how.

      Harendra Kumar
      Mob : [protected]
      Email...
      +1 photos
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      A
      Afeela Ajith
      from Thrissur, Kerala
      Nov 7, 2022
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      Address: Thaliyapadath house ,P.O Pullur

      Iam not able to login to my account and i forgot the password and exceeded the otp limit.I really need to book the tickets and i used the IRCTC authorised confirmtkt app to book the tickets and i completed the payment now am asked to login to my IRCTC account and am not able to recover my password please help me to recover my password as am in a urgent need . Kindly look into this as soon as possible
      +1 photos
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        S
        saranukeerthy27
        from Hyderabad, Andhra Pradesh
        Nov 7, 2022
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        Hi,

        My ticket booking transaction got failed on 27th Oct 2022 but not yet amount refunded. This is ridiculous and frustrating with no zaakpay customer care numbers. Please check and refund amount as soon as possible. Attached screenshot for reference.
        +1 photos
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          S
          shilpmihir
          from Delhi, Delhi
          Nov 5, 2022
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          I have an account in irctc.co.In (User name is shilpmihir. Unfortunately, I am trying to do the email verification through email OTP and mobile verification password. I already got the mobile verification password by an SMS. But, I can't get the email verification password. Please send the email verification password in to my mail ([protected]@yahoo.com) so we can start our booking for Indian Railway.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            K
            kmurugasan
            Nov 3, 2022
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            Address: chennai

            I have an account in irctc.co.in (User name is vmkarthi8). Unfortunately, i forgot my password. I am trying to reset my password and your site ask the email verification password and mobile verification password. I already got the mobile verification password by an sms. But, i can't get email verification password. Please send the email verification password in to my mail ([protected]@yahoo.co.in) urgently.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              P
              Parikshit Kundu
              from Kharagpur, West Bengal
              Nov 2, 2022
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              Address: IIT Kanpur, Kanpur-208016

              I got a tatkal ticket booked from the irctc (Indian railway catering and tourism corporation ltd.) detailing :

              Transaction Details
              PNR Number: [protected]
              Ticket Type: eticket
              Transaction ID: [protected]
              Class: SL
              Date Of Journey: 21/10/2022
              Railway Zone: ER
              Bank: SBI Debit
              Total ticket fare: Rs 1390
              Train No: 22198
              From Station: V Lakshmibai(VGLB) to Station: Asansol Jn(ASN)

              Ticket Details
              APARAJITA RAKSHI F 33 S1, 76 S1, 76 TQ
              PARIKSHIT KUNDU M 33 S1, 74 S1, 74 TQ
              (TRAIN RUNNING LATE BY MORE THAN 3
              HOURS, SO PASSENGER NOT
              TRAVELLED)

              TDR Details
              TDR Date 22/10/2022 02:12
              Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled
              TDR Status: NO EDR HAS BEEN FED AGAINST THE PARTICULAR PNR AS PARTY HAS TRAVELLED
              Reason for Repudiation/rejection:, NO EDR HAS BEEN FED AGAINST THE PARTICULAR PNR AS PARTY HAS TRAVELLED

              Refund Details
              Refund Repudiation Date 01/11/2022 Refund Amount (Rs.) 0

              And the train was late by more than 3hrs. so the passenger didn't traveled and TDR was filed and after some day EDR was not accepted though the passengers didn't traveled.
              +1 photos
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                O
                Okeelgurung
                Nov 2, 2022
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                Hello my Name is Dilip Kumar Gurung and i came up to you with my refund issues regarding my booking of my ticket i just booked a ticket on 1 Nov 2022 of journey NJP to Bareily on 09 nov 12:25 - 10 nov 9:11 I booked it from online IRCTC WEBSITE and paid online through BHIM UPI OF TOTAL Rs 4093 after that due to some reason and unconventional i had to cancel the booking on 02 Nov 2022 so Its my Humble Request to you IRCTC INDIA to please Resolve this issue as soon possible and REFUND my money as soon as possible so it would be helpful for ME

                Name-Dilip Kumar Gurung
                Registered Email Id : [protected]@gmail.com
                Phone Number-[protected]
                Cancellation ID- [protected]
                PNR- [protected]
                +2 photos
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                  Okeelgurung
                  Nov 2, 2022
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                  Hello my Name is Dilip Kumar Gurung and i came up to you with my refund issues regarding my booking of my ticket i just booked a ticket on 1 Nov 2022 of journey njp to Bareily on 09 nov 12:25 - 10 nov 9:11 I booked it from online irctc website and paid online through Upi payment Rs 4093 after that due to some reason and unconventional i had to cancel the booking on 02 Nov 2022 so Its my Humble Request to you IRCTC indiato please Resolve this issue as soon possible and REFUND my money as soon as possible so it would be helpful for ME

                  Name-Dilip Kumar Gurung
                  Registered Email Id : [protected]@gmail.com
                  Phone Number-[protected]
                  Cancellation ID- [protected]
                  PNR- [protected]
                  +2 photos
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                    V
                    venkatachari
                    from Chennai, Tamil Nadu
                    Nov 1, 2022
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                    Address: New Delhi

                    I have got verified my mobile No; but I have not got verified my e mail id. I have tried several times for the last 3 days to get my e mail id verified, but I could not get O T P through my e mail id.

                    This I tried on 31st October, 2022 and To day also
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      V
                      venkatachari
                      from Chennai, Tamil Nadu
                      Nov 1, 2022
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                      Address: delhi

                      IRCTC wants verification by it user mobile No. and e maild id for verification . They are required for log in to irctc . I moblie No. has been verified, but not my e mail id. When i have sent my e mail id for verification they said O T P has been sent to mail id: I have not received the same for the last 3 days.

                      They say that O T P will be sent again on request and even after making request for 4 times I could not get the same..

                      I am unable to contact any fit person for clarification and get my e maid id verified
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        P
                        Purans750
                        from Bhopal, Madhya Pradesh
                        Nov 1, 2022
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                        Address: House no 939, Shri ji farm, bairagarh kalan, Near Munesh Property dealer

                        Not issuing bedding till and poor hygienic poor maintenance
                        Train no 22941
                        Birth B4
                        Seat no 67
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                          T
                          Tomy TM
                          from Pandalur, Tamil Nadu
                          Nov 1, 2022
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                          Irctc email verification OTP no received in mobile
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            S
                            Shimi Achari
                            Oct 30, 2022
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                            Issues with the train 16345 (LTT TO KOCHUVELI) since journey began.

                            We booked Tatkal train for 3E economy expecting Ac facility first around 19:00(7pm) then at 23:00(11pm) throughout the journey, for which Ac was not working entire night journey. The coach is M1 which had a auto closing door.

                            We had Ac not working around 23:00.And Door closed making the coach totally sufffocate.Having kids travelling with us during the journey. This is so not expected from Irctc for which We had booked for 8583 inr (for 4 people).
                            +1 photos
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                              M
                              mohandesa
                              Oct 28, 2022
                              May 27, 2023
                              This thread was updated on May 27, 2023
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                              OTP limit exceeded for e-mail verification

                              I am able to log-in into the IRCTC website but the website is not sending e-mail verification code to my mail id. . I tried many times by clicking on resend OTP but now it says that i have exceeded today's OTP limit. Kindly check and resolve as soon as possible, as I have to make an online booking....
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                              V
                              vsbkrao
                              from Mumbai, Maharashtra
                              Oct 28, 2022
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                              Address: 3-25, srinivasapuram tiruchanoor road tirupati 517503

                              I am unable to receive verification code to my email id to verify with irctc. reasons not known. please solve the issue
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                K
                                K Vimala
                                Oct 28, 2022
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                                Resolved

                                I received PAN dispatch details from NDSL on 13 July but it is still not delivered to me. When contacted the trackon kilpauk office on 26 July I was assured that it will be delivered by August 1st week.

                                After that was not able to contact the courier office and at last when I was able to contact them on 21 October I was told that they are unable to retrieve data of my AWB details from their system since the keep data only for three months and was asked to contact the delivery person.

                                Delivery person when contacted told me that the PAN card was delivered 15 days back to some person. I was at hospital during that time due to medical exigency and no one was home, also the delivery person couldn't confirm to whom they have delivered.

                                When enquired with the tenants and neighbors no one has received ghetto courier and we are not sure to whom it was delivered.

                                Need to Submit the PAN card to my bank urgently and it is still not delivered. Worst service by trackon courier as the document is of so important and yet they have not delivered or they have delivered to wrong address and claim they have delivered correctly.
                                Oct 28, 2022
                                Complaint marked as Resolved 
                                Sorry wrong company name selected
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  S
                                  Sonamee
                                  Oct 27, 2022
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                                  Address: Kalna bardhaman west bengal

                                  I am a female traveller and was traveling alone and i am sick too this train dutontro express cst to howrah is late at the starting 2 hours and reached howrah more than 5 hours late i missed local train i reached howrah at 2 and i had to wait to get train till morning what is the point of book Ist class Ac by paying more than 6000 and the service is like this and the food is also ### on top of that each and every department asking tips and standing on head untill give what is this did i not paid enough who will give the compensation for harrassing me
                                  +1 photos
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