Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir,

On sunday morning of[protected] i logged onto irctc site to book 3 tickets for travel by jan shatabdi train the next day. For payment i used my sbi buddy wallet whereby an amount of rs 401.80/- (Tid [protected]) was debited to the wallet but i was not allowed to proceed further and thus tickets could not be booked. The amount so debited has also not been refunded.

Kindly arrange for refund of the debited amount at the earliest.

Deepjyoti bania
[protected]@gmail.com

At the time of booking ticket at payment option state bank of india (Debit card with pin) does not show. Even after bank preference through profile did not show. Please advise me to rectify it. It is due to some technical error or my mistake in writing or sbi debit card with pin has been withdrawn by irctc. Sbi is the biggest bank & hence please add it immediatly.

Thanks

R. J. Prasad
Mobile [protected]...

I cancelled train due to train being late but both my tdr got rejected due to inappropriate reason.
Pnr no. [protected] and [protected]

I filed this 20 days ago.
""
The tdr filed against pnr number [protected] with reason train late more than three hours and passenger not travelled. Has been repudiated by system as per the indian railways refund rules https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
Reason for repudiation/rejection: null.
Please note that the decision about the amount of refund or rejection of claim is taken by system as per extant refund rules of indian railways and not by irctc.
The status is also available online and found under tdr history.
For any assistance please contact our customer care call centre or mail to [protected]@irctc.co.in.""

R/sir? Madam,
While booking ticket of train no.22124, ajni to pune on17th august 2017, my transaction was failed. However a sum of rs 2048/ — was debited from my bank account. Against transaction id [protected]. My date of journey of10/10/2017 for two passengers of acii. As per rule letdown in your website, " failed transaction amount should be credited in consumer account automatically within three working days. However, the amount of rs 2048/= has not been credited in my account. Please do the needful immediately.

I tried to book in tatkal from mas to kjm and it was very slow in payment gateway. It came as tatkal wl 56, 57. This will not confirm. Why r u giving waitlist ticket if it crosses more than 10. I[censored] r providing that why r u taking cancellation charge for rs. 60. Date of journey is 27-08-17. Kindly change this rule and do not book if it is waitlisted in tatkal booking.

Hi team,

I have booked the train for bike transfer from banners to howrah on 15th august. But still i didn't get my bike as well as not knowing the status of my bike. Today is 25th august but not knowing the status of my bike.

Receipt no:f621952

Everyday i go to howrah parcel office but they are not providing me any status of bike.

I have also put complaint in consumer forum they gave me raised docket no 402151

Can you please provide the updates asap

Mobile no:[protected]

Thanks
Shivam

On 22 aug i have booked two tickets form erankulam to rayagada but due to some reason i have to cancel one of them. I have booked the tickets using my sbi debit card via paytm gate way as the net banking option in irctc was not working that day.

Now i see that in my refund status it is showing the amount of 2295 has been transferred to paytmag, but where is such amount being transfered and how god knows but that nedded to be credited to my sbi savings account as the amount was deducted form my sbi savings account and not from paytm.

Now dont know how to get the amount 2295.

It would be great full if some one suggets.

My name is sahebpasha shaikh my user id: sahebpasha in irctc login but email id is wrong [protected]@gmail.com but i have to change email id correct email id : [protected]@gmail.com i appolige my mistake please sorry for my mistake please do correct email id in irctc login my mobile number:[protected] please do prombelm alive as soon as possible i am waiting for your response thanks for your help

I have booked a ticket named b basu and s basu on 21/08/17 which txn no.[protected]. But ticket was not booked, rather amount rs. 1333.58 was debited my account.
So l request you to refund my said amount. Train no. 13153.
My mobile no. [protected]
My name is sanjay kumar guha
Vill +p. O. - kaliyaganj, dist - uttar dinajpur, pin -733129
West bengal, india.

I have booked ticket today via a sbi netbanking payment has been deducted in my sbi account but ticket have not booked

What is the reason this is the second time happened to me please rectify/improve the system

Request to kindly refund my 751.80/-rs

Payment deduction detsils:

Bank:sbi netbanking

Irctc customer id: pj02111992

Money deducted:751.8/-rs

Ref. No: [protected]igabwzmsy2

Narration:to transfer
Inb irctc ltd

Payment deduction date:25.08.2017

I can't understand why you deduct charges while refunding waiting list tickets after chart preparation. The person is already suffered due to not beinh provided of a confirmed ticket by you and even you deduct charges.
You have already got full fare amount from those having confirmed tickets but again you need extra. And writing below every ticket "43% of your fare is borne by common citizens of india". Kindly let me know whether citizens like me are not indian citizen as per you or is it like you are not using the money from the income tax which i pay. Or you are using black money of some who you consider the citizens of india.
I hope what i told will bring some changes in the system as i believe the time i gave here... Is borne by common citizen of india.

Pnr no:[protected]
Train no: 12655
Ticket purchased through debit card on 31/05/2017

The above railway ticket was cancelled, cancellation and refund under no: 6858 enclosed. The refund is delayed and hence please treat the matter as special urgent. The refund sum of rs. 10200/- is getting delayed. Written complaint raised but no action taken.
Contact no : [protected]

Request you to consider this on priority.

We recently went to katra in sleeper jammu mail. Horrible train. Food hygiene seats everything was horrible. We stayed in irctc rest rooms upper class n lunch at irctc restra. The food there in katra irctc restra was horrible and rotten. The washrooms in waiting rooms were smelly and not clean. They overcharged us for staying in waiting room. The seats in jammu mail sleeper were dirty n very small. Everything was downgrade and dirty on jammu mail. Worst train ever seen. Please see to the problem.. People, s health is at stake. Also the blankets and sheets on uttar kranti ac coach were dirty and smelly.

I booked one TATKAL ticket from Gulbarga to Bengluru Cant (Train no 11301) on 18/8/2017 On the INTERNET but the transaction failed due to system fault at the IRCTC website. The amount of money Rs. 425/- was being debited from my IOB account. The failed transaction ID is -[protected]..

so please I kindly request to refund to my respective account

Yours faithfully
Mohamed Javith

This is to inform you that i have cancelled my ticket on 20.08.17 against pnr no - [protected] and cancelleation id no [protected]. Till date there was no refund amount recdited to my account but when i checked the refund status in irctc web site it shows the amount credited to my account. I was repeatedly trying to contact with the irctc executives but the phone line byst 24 hours.

Respected sir/madam,
I had reserved my seat in train number 16581 two months ago with the pnr no.- [protected]. There was no message or notification stating that the starting of the train is changed from sbc (Bangalore city) to ysr (Yeshwantpur). It is highly regrettable that the organisation which has been known for their service has put the passengers at such scenario where in we had to helplessly accept the fate disregard of the fact that we have planned our journey so long before. This made me go through a hell of time as i had to wait for alternative ways to travel till 1:30 am in the night. It is not at all acceptable. And i demand you respectfully that you reimburse the difference in the amount that i paid for the alternative travel arrangement. Please find the uploaded photo which proves my claim.
Best regards,
Prabodh shastry

I am coordinate with the customer care on 2nd of aug to till date but they are not supporting to me. And my irctc request no 6410978. I have booked ticket online from the guwahati to delhi but that has not confirmed and the we have got refund. But this is to notify you that again my refund amount reverse to your account.

Irctc user id - rekhiee10

Pnr no.: [protected]
Date of journey : 30 july’2017
Date of booking: 29 july’2017
Booked from : irctc website

Note: all screen shot provided to on customer care.

I hope you will be understand my situation, i am sending this mail form the 2nd of august and we are playing game on mai, please resolve the issue.

Summary of the case:

(1) ticket booked on 29 july’2017 for the 30th july but ticket not confirm and automatically ticket has been cancelled.
(2) refund amount received in my account but again my refund amount reverse to irctc account.
(3) now i’m sending mail for the same on 2nd of august but did not receive any positive response from the irctc.
(4) already pnr no. Provided to the irctc lots of time.
(5) my credit card statement provided (Screen shot) on e-mail.

Now please let me know that is sufficient for the same???

On 29 july i booked a train e-ticket through irctc website for 30th july, train no. 14257 (K v express) from hri to ndls, transaction id is [protected] and refund id is [protected], staus showing refunded but i haven't received any amount in my account.
I am requesting you to kindly consider my request and refund my money as soon as possible.

I had booked the boarding ticket (Pnr [protected]) through irctc in tatkal kota from delhi (Dli) to ahmedabad jn (Adi) for ashram express. At the time of booking it was in waiting and got confirm afterwards but i didn't received any conformation msg from neither from indian railways nor irctc till the train departure time. After 2 hours of train departure i received an sms that my ticket got confirmed, but till than the train was departed from the boarding station. So i could not able to borad the train.

Because of this i was neither able to travel my journey nor i got my refund back.
Please tell me who is responsible the inconvenience of mine and loss of money.
I am feeling to be cheated and i need my money back.

Kindly help in getting refund my amount of rs.2971/- & 2780 /- at the earliest.
I am not able to find the refund status anywhere for 2971/-.
Kindly find the attached screenshots which clearly show the amount deduction of 2971/- thrice. I have cancelled 1st ticket of 2971/- but not got refund, amount debited of 2971/- but not booked in 2nd case and 3rd is again a booked ticket amounting 2971/-. Refund showing in paytmag. How to access it nd why to access it?
[protected] - transaction i'd, refund id - [protected] for 2780/-.
For 2971/- transaction i'd - [protected]

Kindly proceed at the earliest.

Registered username : me1988