Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir i got clear message on 29 august 2017 at 5.12 pm, the particular train 17057 has cancelled for journey date 30 aug 2017 due to unavoidable circumstances, then i did wait for 3 days for refund of amount.

Later when i mailed regarding refund, came to know that the train has not cancelled but diverted from other station.

There was no information regarding diversion of train to me but cancellation.

We went through bad experience as the train cancelled and travelled through another mode of transport.

When asked to refund the amount informing to file the tdr.

Now it is 6th day, we are unable to file tdr as the cut off time is 72 hours.

We request kindly help regarding my refund and further process.

Dear sir, i lost my registered number with irctc. Now i m using bsnl number [protected] and my email id is gopal.[protected]@gmail.com i forget my password and i want to change my password. But now i am unable to change my password because u r sending or in my lost number. Now i would like to book some tickets plz help me. Or cancel my registration from irctc.

Sir,

Please refund the money of my cancelled ticket.
Status showing is refunded but till now not received in my account.
Details of transaction is below.
Transaction id [protected]
Transaction date 26-aug-2017
Cancellationid /refundid [protected]
Transaction type cancelled
Trans. Amt rs1760.0
Refund. Amt rs 1380.0
Bank pnb

I am also trying to call on toll free no. And all the nos. Given on irctc website but call is not getting connected.
Please help.

I have tried to booking a railway tatkal ticket in the ircc site on 9/5/2017 journey was from sbc to kyn on 9/15/2017 by train no 11302 the amount rs 485.00 (In new delhi at irctc 12027) has deducted from my hdfc a/c no [protected] but there is no ticket show in the list of booked history and got page error. So please consider the case and refund it my same account, didnt get any traction ref no as well. Contact no [protected] mail id [protected]@gmail.com

Name - mangesh gawali irctc user id - mangaw2017 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is mangeah. [protected]@gmail.com my original correct id is mangesh. [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

I tried to book railway reservation tickets through irctc online e-ticketing facility on 2nd september 2017. During the booking process due to some network failures my transaction could not succeed and reservation was not done. When i checked my account balance on the same day, the money has been debited by irctc. I request you to take necessary action and get my money back at the earliest.

Related details:
Transaction id : [protected]
Train no :06060
Bank name :kotak mahindra bank
Date of journey:[protected]
Departure time : 21:23

I have book a ticket at irtc app, from mangalore central to ksr bangaloe. Payment also paid. I have receive pnr seat no birh no. But my pnr and name not showed in chart. The tc comes and he fine me as rs 556 i have request to tc but he collected fine. What should i do.

My pristige was washout from your irresponsible chart preparing system
I would like give an complaint against your fraud system.

I booked a train ticket from agtl to njp. But due to train late more than 3 hours i filled tdr on 21-mar-2017 10:16:16 hrs and claimed for full amount refund. My pnr number is - [protected]. I phoned their customer care number several times, but they did not response properly. The ticket amount was rs. 2760/- which i did not get back till now. So, please help me to solve this matter.

Dear sir,
My failed transactions id [protected] and [protected] where amount has been deducted from bank but refund has not been done although when i log in, it shows refunded. It has been more than 3 weeks but no refund has been done. What should i do to get my refund?
Transaction date[protected], transaction type = failed, transfer amount for transaction is 4430 and 4430. Transaction was done through bank of baroda rupay card and transactions was powered by kotak mahindra bank rupay.
Refund date is[protected] but no amount has been credited to my bank.
Kindly take some action regarding this problem.

Name - saurabh kumar irctc user id - mikal09 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is kumar. [protected]@gmai.com my original correct id is kuma. [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself because edit option is not working.
Thanks

I tried to book a reservation ticket in online mode, money has been deducted but ticket wasn't booked. It happened twice with me.
Train no. & name: 53048 visva-bharati fast pass.
Reservation from bolpur to howrah
Transaction id: [protected] on 02/09/2017 at 8:20 pm
Another transaction id: [protected] on 03/09/2017 at 10:16 am.
Need my money back...

Dear sir/madam,
This is to inform you that i have cancelled my two tickets on[protected] through irctc online but still my ticket cancellation amount not refunded or credited in my account. Kindly do the needful asap. Please find below details for your reference-

1. Cancellation id-[protected], (Transaction id-[protected])
2. Cancellation id-[protected], (Transaction id-[protected])

Refund of cancelled train ticket

Hi,

I have booked a ticket from ahmadabad to mumbai for journey date 6th aug 2017, but train is late or train cancelled so we have canceled my ticket on 6th aug 2017 & we get successfully cancel massage from irctc (675 will be refunded in your account within 3 to 4 days), but refunded amount is not refunded yet, when i call for this on help line number we can't reach up, call automatic disconnect & some time busy busy buy...

Please process the request and refund my money asap.
Pnr : [protected]
Transaction id : [protected]
Money to be refunded: 675
Date of booking : 03 august 2017
Train no & name : 19216/saurashtra exp

Thanks,

Mansukh prajapati
[protected]@gmail.com
[protected]

I had cancelled a ticket on 27 aug 2017 (Pnr no [protected]) refund amount yet not credited to my bank account till date, non of customer care number works and i get repeated message reply of some ticket raised only form [protected]@irctc.co.in, i am fed-up of their customer care pathetic service and not get any appropriate explanation about my refund status also losing confidence for using their service again. Please kindly look in to matter and give me updates as soon as possible. Please find details mentioned below of my canceled ticket
Transaction id:[protected]
Pnr no [protected]
Train no./name:12011 / kalka shtbdi
Date of journey:01-sep-2017
Date of boarding:01-sep-2017
Class:chair car (Cc)
From:new delhi (Ndls)
To:chandigarh (Cdg)
Boarding:new delhi (Ndls)
Resv upto:chandigarh (Cdg)
Quota: general (Gn)
Date of cancellation:27-aug-2017 13:16:51 hrs
Ticket type: e-ticket
Cancellation id:[protected]

Item-an orange color bicycle
Date of incident - 30 august 2017 to 03 september 2017
Prr no:[protected]
Pw bill no: a-0504240
Booked at - chennai central
Booked upto - chandigarh
Booked train name - dehradooon express
Issue: did not receive the bicycle

An bicycle of orange color was booked from chennai central to chandigarh, with prr no:[protected] and pw bill no: a-0504240. The bicycle was not received at chandigarh station.

Sir,
My name is samaresh bose. I am an exserviceman. On 27 august 2017 i have cancelled two tkts. The pnr no. Of these two tkts are [protected] and [protected] respectively. The consolidated refund amount after cancellation of these two tkts stands out to be rs 11, 520/- (Eleven thousand five hundred twenty only). The above mentioned amount remains outstanding and has not been credited to my account till date.

In context of the above i request you to initiate appropriate measures at your end in resolving my issue at the earliest for which i willbe deeply obliged to you.

Wih regards

Samaresh bose
Mobile no. [protected]
Email id:- [protected]@gmail.com

On september 2nd 2017 i faced a problem while booking a ticket on irctc.co.in from sirpur kagaznagar (Skzr) to chennai (Mas) for september 4 2017 in 22632 anuvrat express. I made the payment using sbi net banking. After making the payment i got the message that the session is expired.

I checked my sbi bank transactions and i can see a payment of ₹1155/-. Transaction ref no igabyfwer5. However when i see the list under "booked tickets" on the website, i dont see any reservation made.

Please advise what to be done since i have made a payment and there is no booking done by the website.

My details - irctc user name - slmvr
Communication mail - [protected]@gmail.com

Thanks and regards,
Suma

Dear sir i have booked tickets from irctc app these pnr are [protected], [protected], and [protected] with my old bank account debit card there after i had been closed my old bank account on 9th of june 2016. And open a new bank account with kotak mahindra bank. Irctc sources said that they process refund in my old bank how it is possible they said contact your bank i visited bank too but they said no such refund credited in bank. Now what i do? I have sent all related documents to [protected]@irctc.com by mail. Now i would like to please make my all refund in my new bank account which details are kotak mahindra bank name of account is sharma anandkumar girdharilal account number [protected] branch l. P. Sawani road ifdc code is kkbk0002855. Plaase help me to get refund im my new bank account as soon as possible.
Regard's
Anand sharma
Mob. [protected].
Address c-201, pramukh darshan appartment, near mahalaxmi mandir, anand mahal road, adajan, surat, gujarat, india.

This is regarding train ticket of guwahati rajdhani express from cooch behar to new delhi, train got cancelled from bongaigaon due to track wash out after kishanganj and same day we requested for ticket refund we were told that it will be refunded in 4-5 days then after a week we called again then we were told that we have to call on another number or send a mail, although we got mail acknowledgement but didn't get money till now and no confirmation either. Hese are complaint ticket ids
[irctc #6581210] refund for cancelled train"; [irctc #6606942].

On 27th august 2017, i tried to book rail ticket. I made payment through sbi atm cum debit card. Immediately i got sms notification from bank like thank you for using your sbi debit card for a purchase worth rs-3862.03 on pos payust[protected] at www.irctc.co.in txn#[protected]. I waited for the ticket to came, but in vain. Plz. Give me any suggestion so that i could recover my money.