Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I processed ticket on 14/08/17, due to some reason transaction failed and payment deducted from my debit card and still not showing any status for refund, showing as payment failed but actually payment is debited, first day it was showing as payment requested but other day it was showing as payment failed, now from whom to recover money???

Failed transaction id mentioned below:-

1) [protected] - showing status as payment refunded and transferred to paytmag but i have done payment through debit card, refund amount of 692 not credited

2) [protected], [protected], from these other two transactions payment amount of 694 again debited from one of these two transactions, showing status as payment failed but actually payment is debited.

Kindly guide me how to recover my money from irctc

Regards

Sakesh aggarwal
[protected]

Dear sir,
Today i have journey in bhuvneswar durronto express.
Train no. 12282
Coach no. S5
Sheet no. 11
I have face one problem though a catering department.
He give a water but below normal like hot water.
I told him give me a cold water he told me we not give a cold water we give a normal water bcos u have not pay of this water.
I have some told.. He have some told but not give me a cold water... So plss give a water facility in train so plss be improve.
Thanks
Hemant gupta

Myself dr. Kirti matliwala i have booked my flight from ranchi to surat on irctc website on 1 august 2017. My flights were on 7 nov 2017 and 8 nov 2017. Both the time my money deducted from my account but booking was not done.
For 8 nov 2017 flight transaction id [protected]
For 7 nov 2017 flight transaction id
[protected]
I haven't received money.

This is all i have to say irctc serves which is unbearable to eat as always. And i as a customer know that this will never be looked upon. Well lodging yet a comlain to seek your help sir. Food costing over 90 rs doesn't even seem bearable these days. The smell is so magnificent that you helplessely have to eat roti with the anchaar in packet. I beg as a customer please have a look in the pantry car for a quality or raise the price or serve some day better food.

I was booking a online e-ticket for my wife and daughter but when i entered my user id & password in irctc portal, it show wrong id or password, i repeated 4-5 times but the same result came. Then i opened a new irctc login id by d name of my wife, again i faced the same problem. I wasted my 2 hrs but result was zero. I wrote user id and password in my diary then how it hapoened..?

Sir yesterday (16/08/2017) i have tried to book reservation in tran no 16220 from tirupati to srirangapatnam for 6 persons for 21 sep 2017 for kaveri pushkar celebrations. Amount is deducted from my syndicate bank account but ticket is not generated.
When will i get my amount back in my account and how to reserve for that particular train again
From
S yagnesh babu
[protected]
Tirupati

I tried to book a tatkal ticket on 10/8/17 vide txn id no. [protected]
The ticket is not generated and shows failed. How ever the ticket price rs.1605+34 (Including bank charges) =1639 was
Deducted from my a/c and not refunded till now. There is no response from the bank.
There fore i request you to kindly refund my amount as early as possible.

Dear sir/ma'am,
This ia to inform you that i (Irctc user id - dav30) was booking two tatkal tickets on 29/07/2017 from zahirabad to parli vaijnath in train no. 17206. But while making payment through debit card, i received otp but the transaction failed in a last stage, as a result the tickets were not booked but amount of rs. 786 was debited from my bank account.
The failed transaction id for the same was [protected].
Now it has been more than 15 days, but still my refund is not initiated.
I am attching the image of details of the failed transaction here.
So, it is my humble request to look into the matter seriously and take the needful action as early as possible.
Thanking you!
Regards,
Anirudha devshatwar.

Hi.
Yesterday i travelled from banglore to tanjore in mysore express train no.16232.
I have booked the ticket in the sleeper coach. Ticket checker was not appeared for the whole journey. Some of the unreserved passengers got into our coach.
We enquired for the ttr. But we couldn't found him. At salem more unreserved passengers got into our coach. And everyone in our coach felt unsecured and lost our sleep. And this is my 4 th travel in past 2 months. But i couldn't found the ttr in all my journey.
Who is responsible for the absence of ttr. Someone needs to take severe actions against this irresponsible ticket checkers.

Pnr no. [protected] for senior citizen but seats are mb and ub. How come 65 year old lady travel on these. Please issue lower birth for both traveller.
Passenger name are ramdevi and krishna. Please provide the new status as soon as possible. Please send confirmation on the same to my mail id. Why than prefernce is taken in booking when we go for ticket booking

Sir mene date 15/08/2017 ko 11.40 pm p r irctc se 1 december ke liye kopargaon to new delhi tk shelendra yadav + 1, 2 tickets booked karwaye the lakin credit card [protected] se 1160 rupye jiski transition id [protected] h kt gaya lakin tickets book nahi hui transition faild bataya gaya pata nhi kyo fir service not available dikhane laga pls refund my money early thank you shelendra yadav [protected]

I travelled from bhimavaram to secunderabad via narasapur express on 14/8/17. There were lots f bed bugs in the bedsheets given by irctc. I asked for another set, but bugs were there in the new ones too. Myself andy daughter had lot of rashes on body and we dint sleep whole night as the bugs had spread all over the berth. Worst journey I had experienced. I severely regret the railway service.

Referring to your partly compliance on dated 27/07/2017 (Enclosed), mr. Patel. The refund amount rs. 2010/- has not yet been credited in my sbi a/c. How much time, you will take for confirmation of the closed hdfc a/c. It seems very delay by your good office that should not be expected. I am again requesting you and submitting herewith details (Hdfc closed account paper issued by the bank and sbi cancelled cheque) in attachment folder so that the refund can be credited as soon as possible.
Closed hdfc a/c no-[protected]
Hdfc ifsc-hdfc0004703, br. Code-4703

Sbi a/c no. -[protected], sbi gmc branch guwahat
Pnr no -[protected].

Thanks and regards.
Priye ranjan kumar,
Your good customer
Email [protected]@yahoo.com

Name-ATAUR RAHMAN irctc user id Mdataur, Mobile no-[protected], I have mistake in my irctc registration by entering the wrong Email ID. Wrong id I have entered is [protected]@gmaill.com and my original correct ID is [protected]@gmail.com. kindly I apologise for entering wrong email id and support me to change the correct id or change by yourself

I was travelling from Ganj Basoda to Pune on 12th Aug 2017 by 11077 JHELUM EXPRESS in AC Coach B5, but I experienced a horrible situation my luggage got ruined by rats and inside there were valuables which got also got damaged by rats, and this is only due to bad house keeping of IRCTC, can you imagine what will be the situation of food in pantry.. Please look into the concern.

Thank You.

Sir, i have booked two ac iii tickets online on 13/08/2017 from jabalpur to mumbai (Cstm) by
Mumbai garibrath no. 12187 for 11th dec. 2017. Sir at the time of booking the status of available births were 646 births. I opted for two lower births but after payment upper births were allotted to me (61 years) and my wife (56 years) which is very inconvenient for me being a senior citizen & diabetic. Sir when nearly all births are available...

I cancelled a ticket which I booked from IRCTC and the payment was made online through my State Bank of India account, but the amount to be refunded is not credited to my account till date, the details of the ticket are as under:

Ticket
PNR - [protected]
Train No. - 12628
From - NDLS To SBC
DOJ[protected]
Amont to be refunded - 755/-

सेवा में
विषय: -- पेन्शन भुगतान में विसंगतियां
श्रीमान
सविनय निवेदन यह है कि विगत कुछ वर्षों से मुझे बहुत ही कम पेन्शन मिल रहा है ।
पूर्ण विवरण निम्नांकित है ।
नाम: -- अजय कुमार सिन्हा, स्वैच्छिक सेवा निवृत SSE/Tele/ E C Railway/DNR,
तिथि 31/07/2007. PPO No :-- [protected]

श्रीमान
Sr DPO/East Central Railway/Danapur पत्र संo:--
स्थाo/ सं एवं दूसं / आर टी आई / ए के एस / एस एस ई / टेली /14. दानापुर. 29/9/2015 के अनुसार
मेरा अन्तिम वेतन July 2007 में 16780 + 4600 + 9%(16780 + 4600) = Rs 23310. 00

इस तरह मेरा बेसिक पेन्शन Rs 11660 होगा ।
कम्युटेसन कि रकम निकाल देने के बाद का पेन्शन =
[protected] = Rs[protected]
Aug 07 में DA के साथ कुल पेन्शन Rs 10097.

Dec 2015 में 9050 + 119%11660 = Rs 22922•

January 2016 (6th PC) में मेरा बेसिक पेन्शन होगा: -
2.57 × 11660 = Rs 29966.00
कम्युटेसन कि रकम निकाल देने के बाद
January 2016 का पेन्शन होगा:[protected] = Rs 27353.00

इसी तरह June 2017 में मेरा कुल पेन्शन होगा
27353 + 4%(29966) = Rs 28552.लगभग ।
लेकिन June 2017 में मुझे कुल पेन्शन मिला: -- Rs 25813.00.
A loss of Rs 2738.00
श्रीमान एैसा क्यूं हो रहा है ?
इस विसंगती को सही करने हेतु कितना समय लगेगा श्रीमान,
who will rectify it sir?

रिटायर होने के दस वर्ष बाद आज तक सही पेन्शन पाने के लिए लगातार संधर्ष कर रहा हूँ।
कई बार पेन्शन अदालत भी गया। कौन सी मजबूरी है प्रशासन को, मेरे कई बार अनुरोध करने के बाद भी आज तक मेरे पेन्शन निर्धारण का डिटेल मुझे नहीं दिया गया,
और मेरा बेसिक पेन्शन गलत निर्धारण करके मुझे परेशान किया जा रहा है।
श्रीमान यह कब तक रहेगा। क्या मै अपने जीवन काल में सही पेन्शन पाने का हकदार नहीं?

I asked my pension paying bank, why it is so ?

They replied that railway has not send your current data to bank.

[स्थाo/ सं एवं दूसं / आर टी आई / ए के एस / एस एस ई / टेली /14. दानापुर. 29/9/2015]
This letter was dated 29/9/2015, and today is 14/08/2017
(more than 2 years) Sr DPO/ECR/DNR is waiting for what ???

अत: श्रीमान से सविनय निवेदन है कि उपरोक्त संदर्भ में विसंगतियों को सही करने हेतु उचित आदेश
पारित करने की कृपा करें ताकि मैं अपने जीवित रहते हुए सही पेन्शन एवं बकाया भुगतान पा सकूं ।
इसके लिए मैं सदा श्रीमान का आभारी रहूँगा
Requesting you to please reply me on my email
or
give me a miss call on mobile [protected]

धन्यवाद
अजय कुमार सिन्हा
Room No 301. Building No 9. Phase 3
Mohanpam, Badlapur East
Dist :- Thane. Maharashtra 421503

I have been using my irctc id for quite some time. Last time i used it was in jan 2017 thru id dhruv2308. Now today i tried to open the id but could not as the password had been changed. Trying the forgot pswd option, i realized both my mobile no & security password had been changed. Pls advise what to do..

Name dhruv verma
Id dhruv2308
Contact [protected]

I cancelled 2 tickets which I booked from IRCTC and the payment was made online through my Bank of Baroda account, but the amount to be refunded was not credited to my account till date, the details of the two tickets are as under:

Ticket 1
PNR - [protected]
Train No. - 14708
From - Vapi To Jodhpur
DOJ[protected]
Amont to be refunded - 550/-

Ticket 2
PNR - [protected]
Train No. - 14707
From - Jodhpur To Vapi
DOJ[protected]
Amont to be refunded - 550/-