Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Updated: Nov 25, 2025
Complaints 10844
Resolved
1836
Unresolved
9008
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 23

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
B
Ballu jahar
Oct 20, 2022
Report
Copy

Address: Rewa

Hello maine irctc se rewa se anandvihar ke liye tatkal me aj ticket book kiya kisi bajah se maine cancel kiya lekin cancel to ho gaya lekin refund nhi aaya kyo nhi jana hai wo passanger ki margi hai train hai Rewa express ticket me na train ka time show kar raha hai na kuchh please help me sir 🙏🙏
+1 photos
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    Pramit Mukhopadhyay
    Oct 16, 2022
    Report
    Copy

    I booked unreserved ticket on 16th Oct on UTS App via Paytm. Money deducted but ticket not booked.
    Please refund the amount at the earliest.

    Paytm transaction details
    Amount : ₹220/-
    Order ID : [protected]
    UPI ref :[protected]
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sivajothi Kamaraj
      Oct 15, 2022
      Report
      Copy

      Rs.1000/- was deposited in IRCTC E-wallet. This particular transaction is showing 'Failed' in IRCTC statement. Copies attached. Please advice about the procedure. Money taken from my bank account but failed deposit, no refund till date, i want my money back
      +2 photos
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Reejaz
        Oct 14, 2022
        Report
        Copy

        The toilets were worst even in 2nd AC. Train no 12626, 2nd AC. Boarding date - 12th Oct 2022.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          Raj_Karan
          from Ranchi, Jharkhand
          Oct 14, 2022
          Report
          Copy

          Sir/Madam,

          IRCTC payment gateway is continuously failing at IRCTC end. Payment is getting deducted from bank but IRCTC is not providing booking. This issue has been reported by many other user but IRCTC has been neglecting this major issue. IRCTC is handling the world's largest railway booking chain in this digital era and fails to provide the basic need.

          I request a proper investigation why this failure is occurring every first time when I try to book a ticket. If it's a technical issue why this is not being corrected. If this is intentional, who gave IRCTC the right to keep money for a week. Please assist.

          Thanks & Regards,
          Karan raj
          +1 photos
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sourav719
            Oct 13, 2022
            Report
            Copy

            Hi,

            As per my experience while booking Tatkal tickets, if we select option as "Book only if confirm berths are allotted". But my ticked booked under waiting list my PNR no [protected] and my balance diducted from my account. When I contacted IRCTC helpline they didn't not provide any proper information. I didn't understand why they allow to book the ticket if there is huge waiting list and if there is a option for book only if confirm berths are alloted then why they charging the customer. Please look into this.
            Thank you.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            Oct 13, 2022
            Updated by Sourav719
            Hi
            I see my complaint is marked as resolved. But my issue is not yet resolved.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Akanksja
              from Chandigarh, Chandigarh
              Oct 11, 2022
              Report
              Copy

              Address: Chandigarh

              Me and my brother were traveling from chandigarh to Delhi we were silently sitting on platform not initiating any inappropriate behavior suddenly 6 cops came to us and asked us to show our ID cards to them...we asked them reason for checking only our ids out of 100s of persons sitting there one of the cop started raising his voice I showed my ID card and my brother too at the end they said oh they have same father's name ...like what?? What if we don't have same father's name then ?? Then they were about to leave when I asked them reason for checking ID they didn't specify...they insulted us in front of whole railway station without any reason what if I was with my cousin ?? Or my boyfriend I'm an adult ...my train was about to leave that why I didn't take any action but now I want to.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                mohit gupta
                from Kolkata, West Bengal
                Oct 11, 2022
                Report
                Copy

                Address: 428, B, Block, First Floor, New Panchwati Colony

                Sir/Madam,
                I canceled my ticket pnr [protected] and the amount was Rs. 12105.00. and 9, 084.65 The money was debited from my bank account and the UPI app says the transaction has been made. But the money was not credited in my bank account after the canceled my ticket.

                I request you to resolve my query as soon as possible since I am a regular college goer. Thank you.

                Details:

                Date: 09 Oct 2022
                Narration: UPI-IRCTC Web [protected]@paytm-PYTM[protected]-Oid[protected]
                Cheque/Ref. No.:[protected]
                Amount: 9, 084.65 (debited)

                Date:09 Oct 2022
                Narration: UPI-IRCTC Web [protected]@paytm-PYTM[protected]-Oid[protected]
                Cheque/Ref. No.:[protected]
                Amount: 12, 105.00
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  mohit gupta
                  from Kolkata, West Bengal
                  Oct 9, 2022
                  Report
                  Copy

                  Address: 428, B, Block, First Floor, New Panchwati Colony

                  With all the respect and love for our Railways, I regret to inform you that the Berth Allotment in the online booking is totally illogical. When I bought a ticket PNR:[[protected]]) of four -person, one lady of 62 yrs and one man of 69 yrs, they both were allotted UPPER BERTH AND MIDDLE BERTH. This is absolutely inhuman and I would rather say total negligence on the part of IRCTC at least TWO ticket for LOWER BERTH but failed in two times.
                  So I would like to request all concerned persons / departments, to kindly take a look into this matter and save hundreds of senior citizens from mental and physical turmoil.
                  +1 photos
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                  Oct 11, 2022
                  Updated by mohit gupta
                  any update on this?

                  Sir when I booked the first time then I got the same 4 seats two middle, and two upper berths, after that I canceled my confirmed (deducted ~750 Rs) ticket because my parents will not capable to climb the middle and upper berths.

                  so the second time I booked with mentioned lower berths again same seats we got two middle and two upper berths.

                  Note: that time ~150 seats are available

                  requested to you pls do the needful
                  Oct 21, 2022
                  Updated by mohit gupta
                  Respected Sir,
                  I still don't have any update from your side.
                  can you please look into this matter?

                  @Indian Railway Catering & Tourism Corporation [IRCTC]
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    K
                    Report
                    Copy

                    Hello Sir,

                    I have filed TDR because train is running late by more than 3 hours and my father was not travelled.
                    But yet the amount was not refunded.

                    PNR no - [protected]
                    Date of journey - 13.08.2022
                    Train no - 12808
                    Station from - Nizamuddin
                    Station to - Bagbahara
                    Class - 3AC

                    Registration no[protected]

                    Do the needful sir,

                    Regards,
                    Krishna Soni
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      J
                      Jones arthi
                      Oct 8, 2022
                      Report
                      Copy

                      I was booking general train ticket today from my side first payment from paytm upi is confirmed and my second payment from phone pe upi is confirmed but ticket is not booked and I try 2 times but money deducted but ticket not booked I want refund of my money First payment: 841.8 Second payment : 841.8
                      Bank side Transaction ID :[protected] First Payment
                      [protected] Second Payment
                      +4 photos
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        AbbuK
                        Oct 7, 2022
                        Report
                        Copy

                        My wife and father in law were supposed to travel from SUR to SC for LTT VSKP EXP but this train were LATE almost 5+ hours hence I filed TDR still no refund happened
                        Train Number: 18520
                        Train name: LTT VSKP EXP
                        Journey date: TUE 26 JUL 2022
                        PNR Number: [protected]
                        Transaction id: [protected]
                        TDR status: CR Registered
                        TDR Reason: Train Late More Than Three Hours and Passenger Not Travelled
                        TDR Filed date: 26 Jul 22
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          O
                          Obstinatemensch
                          Oct 5, 2022
                          Report
                          Copy

                          I had 2 AC 3 tickets which i had booked 3 weeks back from tvm to pallakad for travel today on the 5th october but somehow while i checked the cancellation charge on my phone it got cancelled, pls help me because i have to get my college by today itself Deatils: PNR : [protected], Train no: 12625(Kerala express)
                          Pls help me because i have to make the journey...
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Mandeepg123
                            from Sonipat, Haryana
                            Oct 4, 2022
                            Report
                            Copy

                            I was booking retiring room for pnr [protected] at bhopal jn. I made the payment with gpay and the amount got deducted from my account but it was showing "settlement requested". Please resolve this issue as soon as possible.
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              romiii
                              from Delhi, Delhi
                              Oct 3, 2022
                              Report
                              Copy

                              Refund not yet credited into my account kindly resolve the problem as soon as possible
                              +1 photos
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Sowselva
                                from Tiruvallur, Tamil Nadu
                                Oct 2, 2022
                                Report
                                Copy

                                No refund inb/[protected]/zaak e payment Service PVT LTD RS.284
                                +1 photos
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                Oct 02, 2022
                                Updated by Sowselva
                                No refund 21/9/2022

                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  Manish7479775481
                                  Oct 1, 2022
                                  Report
                                  Copy

                                  My user id is locked we are not able to book tickets
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  IRCTC has the worst service in the world, should be ashamed of IRCTC
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    amar_malda
                                    Oct 1, 2022
                                    Report
                                    Copy

                                    I received too less refund amount towards Cancelled Waiting List Tickets. I contacted care, IRCTC but no positive response received.

                                    Details of TICKETS: Journey Date: 29.09.22
                                    Refund ID BOOKED Amt Refund Booked on Cancelled on
                                    [protected] Rs.2675.40 Rs.1965 27.09.22 27.09.22

                                    Please help.
                                    Amar Kumar Goswami
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      M
                                      MindCube
                                      Oct 1, 2022
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Sir/Madam,
                                      I was recharging my R Wallet with Rs.200 on 12:07 on this day through BHIM UPI. The money was debited from my bank account and the UPI app says the transaction has been made. But the money was not credited in my R Wallet. I request you to resolve my query as soon as possible since I am a regular college goer. Thank you.
                                      +4 photos
                                      Oct 7, 2022
                                      Complaint marked as Resolved 
                                      Money got added to R Wallet successfully.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                      Hi,
                                      Booked a ticket today from Panvel to Kota under train no.12283 and the money got deducted but the ticket was not confirmed. I have again booked a ticket for which I got the confirmed ticket but for previous one did not got the refund as ticket was not booked
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        M
                                        Maheswari Sankarapandian
                                        from Chennai, Tamil Nadu
                                        Sep 28, 2022
                                        Report
                                        Copy

                                        My money was debited from my bank account twice and the same is not credited in IRCTC EWALLET account
                                        +3 photos
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit