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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Mar 21, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 23

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R
Royal pegado
Nov 29, 2022
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Hello,

On 29Nov22, i tried to recharge my R wallet on UTS app with mobile number [protected] for Rs. 100.00. Money got deducted from my HDFC bank account, but did not get credited to my UTS R wallet.
Transaction history status shows recharge initiated while money got debited from My HDFC bank account and same has been shown in GPay transaction history as well. Please either credit my RWallet on UTS id [protected] or initiate refund in my bank account for Rs. 100.00

Please find attached screenshot for UTS transaction status and GPay transaction status.

Please refund the money asap to bank account or in my RWallet.

Regards,
Royal Pegado
Dec 5, 2022
Complaint marked as Resolved 
Amount credited
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    R
    Royal pegado
    Nov 28, 2022
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    Hello,

    On 28Nov22, i tried to book season ticket through my UTS app with mobile number [protected] for Rs. 1195.00. Money got deducted from my UPI id [protected]@oksbi account, but season ticket did not got issued as the transaction got timed out.

    The money debited are shown in my UPI history on GPAY.

    Please either credit my RWallet on UTS id [protected] or initiate refund in my bank account for Rs. 1195.00 or issue my season ticket on my UTS id [protected].

    Please find attached screenshot for UTS transaction status and GPay transaction status.

    Please refund the money asap to bank account or in my RWallet.

    Regards,
    Royal Pegado
    Dec 5, 2022
    Complaint marked as Resolved 
    Money credited, issue resolved.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Issue resolved, amount credited back to my account
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      P
      prakashgyawali
      from Faridabad, Haryana
      Nov 27, 2022
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      Dear Sir, i filed a TDR with PNR No [protected] on 18th November 2022. But now it is showing CR Repudiate. I I wish to bring to your kind notice that my train departed after 5:00 Am rather than 1:20 AM, so it is clear that it is more than three hours late. After 5 i didn't travel in that train and filed a TDR. But now it is cancelled. I request you to kindly look into the matter and consider my TDR request.
      Thanks and regards
      Prakash
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        A
        Arunborra
        Nov 24, 2022
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        Address: Hyderabad

        Dear Sir/Madam, I had booked a ticket from GNT to SEC journey date 14 Nov 2022, but the train got late from more than 3 hours. I had filed the TDR on the same day at 14-Nov-2022 05:51Hrs. The status of TDR showing CR Repudiate. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours.

        PNR No : [protected]
        Journey Date: 14 Nov 2022
        TDR Date: 14 Nov 2022 | 05:51AM
        Total Amount: ₹ 1313.6
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          C
          chiluka2022
          from warangal, Andhra Pradesh
          Nov 23, 2022
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          Website: www.air.irctc.co.in

          Dear sir/ Madam,
          This is to inform you that we have Booked a flight ticket from Varanasi to Hyderabad vide PNR Number GPBWQW booked against Transaction id: [protected] on 30/10/2022. In this transaction Extra amount of Rs.1500/- hasbeen Charged for an add-on seat (1A) in front Row, but unfortunately that seat was not allotted to us. During the Web check in process we selected another seat (19A) hasbeen booked against Transaction id: [protected] and Paid related amount of Rs.1200/- on 01/11/2022. Then i requested several times Through Mail & Contacted Customer care for refund the extra Charged amount of Rs.1500/- which was Charged during ticket booking. but There is no responce from the service Provider. Hence i request you to Interfere in this matter and do the needful.

          Transaction copy attached for your reference.

          Thank you
          Chiluka krishna
          [protected]@gmail.com
          [protected].
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            A
            Akash2111
            Nov 19, 2022
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            My TDR claim was rejected for PNR no.- [protected].
            The train was late for more than 3 hours but still it got rejected.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              M
              Mithun@7190
              Nov 17, 2022
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              Sir, I book 1 tatkal ticket for 4 person. In which 3 person get confirmed and 1 person get waitlisted ticket. All person are in old age group, Soo I decided to cancel the ticket while cancelling one message came from Irctc that you get zero refund.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                S
                SunilK Roy
                from Delhi, Delhi
                Nov 17, 2022
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                I have filed a TDR because train was late by more than 3 hrs. Details as below:
                SADHBHAWNA EXP (14016)
                PNR: [protected]
                ANAND VIHAR TRM (ANVT) to HAJIPUR JN (HJP)
                Journey Date: 11 Nov 2022
                TDR Date: 11 Nov 2022 | 10:25PM

                Now the status is showing CR repudiated.

                Please look in to it or please suggest if i can file a case in consumer court?
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  Y
                  yoprem8
                  from Delhi, Delhi
                  Nov 17, 2022
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                  I've ordered some food from Domino's in irctc rail connect app when i was traveling from Kolkata to Visakhapatnam on 29th October in train #07646
                  When i was in Santragachi I've ordered the food to be delivered in kharagpur from Domino's... No one called me for order confirmation and even after crossing kharagpur railway station no one called me and my food didn't get delivered... When i checked the status of my order they mentioned that order didn't get confirmed then i again ordered food but this time I've opted COD from another restaurant and they did delivered and i paid him. It's been more than 15 days since the journey but i didn't got my refund back... I've attached some screenshots you can verify the time and my order status.
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    Anirban09
                    from Gopiballavpur, West Bengal
                    Nov 15, 2022
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                    Sir,
                    With due respect I beg to state that I have ordered 'Train at a Glance' copy from IRCTC website on 24 th October.Money has been debited.Transaction id was given but the copy is not yet delivered to my address yet.
                    Therefore, I would request you to take action against IRCTC so that I may get the copy of 'Train at a Glance' or get the refund of 160/- as early as possible.
                    Thanking you,
                    Anirban Mahato
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      K
                      Kajal Palange
                      Nov 13, 2022
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                      I tried to made a recharge of Rs. 300/- to uts r-wallet on 13 nov 2022. Amount debited from my bank account but not credited to my UTS r-wallet nor it is refunded back to my bank account.

                      Kindly do the needful.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        N
                        NiroshaRajesh
                        from Delhi, Delhi
                        Nov 13, 2022
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                        Unable process email verification since 1week help me
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          NiroshaRajesh
                          from Delhi, Delhi
                          Nov 13, 2022
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                          I am trying to login in IRCTC WEBSITE since last 3days but it was showing verify your email id since that day I was trying but I am not getting any OTP in my email id help me please
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                            H
                            Harendra8128
                            from Mahoba, Uttar Pradesh
                            Nov 7, 2022
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                            Gender change on ticket

                            Address: Kharela,mahoba,uttar pradesh-210425

                            Dear Sir,

                            I booked ticket for my family but by mistake I forgot to change the gender of my Sister (Rubi Shriwash) I mentioned gender 'Male' in place of 'Female'.

                            My PNR No : [protected] passenger 2

                            Now, I want to know the procedure of changing the gender asap.

                            Kindly inform me if it is possible or not and if possible then how.

                            Harendra Kumar
                            Mob : [protected]br...
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                            Harendra8128
                            from Mahoba, Uttar Pradesh
                            Nov 7, 2022
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                            Address: Kharela,Mahoba- Uttar Pradesh 210425

                            Dear Sir,

                            I booked ticket for my family but by mistake I forgot to change the gender of my sister (Rubi Shriwash) I mentioned gender 'Male' in place of 'Female'.

                            My PNR No :
                            [protected] Passenger 2
                            Now, I want to know the procedure of changing the gender asap.

                            Kindly inform me if it is possible or not and if possible then how.

                            Harendra kumar
                            Mob : [protected]
                            Email : [protected]@gmail.com
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              H
                              Harendra8128
                              from Mahoba, Uttar Pradesh
                              Nov 7, 2022
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                              Gender Correction On Ticket

                              Address: Kharela, Mahoba, Uttar Pradesh-210425

                              Dear Sir,

                              I booked ticket for my family but by mistake I forgot to change the gender of my sister i mentioned gender 'Male' in place of 'Female'.

                              My PNR No : [protected] Passenger no 2

                              Now, I want to know the procedure of changing the gender asap.

                              Kindly inform me if it is possible or not and if possible then how.

                              Harendra Kumar
                              Mob : [protected]
                              Email...
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                              A
                              Afeela Ajith
                              from Thrissur, Kerala
                              Nov 7, 2022
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                              Address: Thaliyapadath house ,P.O Pullur

                              Iam not able to login to my account and i forgot the password and exceeded the otp limit.I really need to book the tickets and i used the IRCTC authorised confirmtkt app to book the tickets and i completed the payment now am asked to login to my IRCTC account and am not able to recover my password please help me to recover my password as am in a urgent need . Kindly look into this as soon as possible
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                S
                                saranukeerthy27
                                from Hyderabad, Andhra Pradesh
                                Nov 7, 2022
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                                Hi,

                                My ticket booking transaction got failed on 27th Oct 2022 but not yet amount refunded. This is ridiculous and frustrating with no zaakpay customer care numbers. Please check and refund amount as soon as possible. Attached screenshot for reference.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  S
                                  shilpmihir
                                  from Delhi, Delhi
                                  Nov 5, 2022
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                                  I have an account in irctc.co.In (User name is shilpmihir. Unfortunately, I am trying to do the email verification through email OTP and mobile verification password. I already got the mobile verification password by an SMS. But, I can't get the email verification password. Please send the email verification password in to my mail ([protected]@yahoo.com) so we can start our booking for Indian Railway.
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    K
                                    kmurugasan
                                    Nov 3, 2022
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                                    Address: chennai

                                    I have an account in irctc.co.in (User name is vmkarthi8). Unfortunately, i forgot my password. I am trying to reset my password and your site ask the email verification password and mobile verification password. I already got the mobile verification password by an sms. But, i can't get email verification password. Please send the email verification password in to my mail ([protected]@yahoo.co.in) urgently.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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