Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi,
I tried to book tickets from visakhapatnam to nellore. Money got deducted but the tickets were not booked.
My transaction number is [protected]. Still refund for the money deducted was not initiated. Please refund the money as soon as possible.

Transaction number - [protected]
Tickets from vskp to nlr
No of tickets -4

Please refund the money

Dear team,
I have called to irctc customer care at 2:48 pm dated 13 aug 2017 regarding not refunding of my cancellation ticket money.
I have spoken to officer there has been 3-4 days completed but the amount not reversed.. I insist that i have urgent money problem kindly take the request regarding the same.
But the officer mr amit kumar clearly says that this your problem not our.

I again says kindly transfer my call to your senior supervisor, but the whole call has been finished and there was no response provided.

Kindly take the necessary action and sensitize him for quality of call.

1.in chennai suburban trains, normal commuters gets in to the first class compartment unknowingly and get caught by ttr. Ths issue is due to no proper identification of first class. It is distinguished by different cross lines in outer which is not enough for a normal people to identify. Pls help to make interior and exterior colors different in dark probably and help all.

2. We are travelling between chennai beach and chengalpet. One more issue is that around 40% of train first class compartment seats are not even (Uneven). Corners of seats are bit higher (Uneven seats due to their age). We are paying almost 4 times more than the normal compartment. Hence pls ask team to look in to all trains first class compartments and replace bad seats.

I tried to book a tatkal ticket on 11/08/2017, on dot 10:00 i clicked on book now, i completed all the details within 1 minute, amount got deducted and i got an error that no seats available. I'm not sure, how come within 2 minutes seats will be gone when my account has been deducted and no pnr generated. On top of it it happened twice. First when i tried to book 3ac ticket and second when i tried to book ticket for sleeper. My father was also trying to book a ticket and that happened with him as well. I don't understand how this is possible with so many people. When i tried contacting customer services team the advisor sujeet kumar, was very rude, he was not at all answering what i was saying and was on his own. Didn't provide me any satisfactory answer and was really bad. I'm fuming inside after calling the customer services team. It's really bad and being a daughter of a person who works in railway, i felt like this is not the standard railways would like to put in front of there customers. I'm highly dissatisfied.

I am anurag and i was travelling to hyderabad from gwalior in telangana express (Train no:12622) on 11th august. I lost my phone on 12th august and unable to find it. So, i request you to find my mobile.

Name: volety anurag
Address: room no: 334, boys hostel-3, abv-iiitm, gwalior.
Email: [protected]@gmail.com
Missed date:[protected]
Imei no: [protected]
Make: samsung
Last used number: [protected]
Phone model:sm-a500g
Mobile number for contact: [protected]

Dear Sir/Madam,

My Name is Raghu Batta.
My Father, Surjeet Kumar ( Heart Patient with Blocked arteries) boarded the Train -Punjab Mail (12138) with PNR NO [protected], with Current Status (Coach No, Berth No.) CNF/S9/62 .

When my Father reached at his seat, he found another person who claimed that the seat is issued to him by explaining my father that he had paid for the seat to TTE and shows my father a slip( attached in this mail ) . My Father argued with the man but he was not ready to leave the seat. The Problem could be solved if TTE come to Examine the Coach and Clarify the Seat. My Father can't stand for more time due to his medical issue, so slept on the Floor of the Train which was very dirty . They were waiting for the TTE but he didn't come even after 2.5 hours.

Its shocking that how the TTE can issue a confirmed seat of my father to someone else. The TTE should be sent to Jail who gave my father's seat to another person. Later, It was found that The TTE was fully Drunk on his Duty .His carelessness shows he is not able to do his duty . The Case was not not ended here, The TTE had also issued another seat S9/55 to someone else with same scenario.

I tried calling 138 but it didn't connected over there.

The Slip attached has a Series printed over there 311919 which can be helpful to identify that TTE.

Please Respond to this mail as we need to know who is responsible for such inconvenience caused to a Heart patient who was also having IRCTC insurance

PFA
Slip given to another person by TTE
My IRCTC PNR status
My IRCTC Ticket

Thanks & Regards

Raghu Batta
Project Coordinator
Mob: [protected]

I am not sure why the hell northern railway is so disgusting in managing the trains arrival and departure time. If it' s unmanageable please lessen the trains but start dropping the passengers to their destinations on time.

I know even after 1000s of complaints this northern railway is not going to improve anything and they will go worst than before.

Regards,
Anshul kant

Dear irctc,
I have been travelling for work to and fro in train for over 10 years. And one common problem i feel that disturbs the fellow passengers is loud noice and leaving the lights on even after midnight.

For instance, in one situation bunch of young friends talking aloud till midnight n celebrated a birthday in train shouting n waking up others.

Other one is talking loud on phone to others n leaving the lights on until late nights.
This definitely is very disturbing.

Could you please take the time of journey into consideration if it is past 11 pm or based on the train departure time. Kindly switch off the lights like in flights. There are few who leave the light on and it creates difficulty to others. Passengers can have their own reading lights on if required.

Leaving lights on late nights and making loud noise can kindly be taken care off. Thanks

I was trying to book the ticket on 11 aug 2017 for the journey date 12aug 2017, from bangalore to hyderabad from irctc app, but the ticket was not booked and i tried booking second time but both the time it showed "error" while processing after entering the otp, and when i checked i knew rs479.98was deducted twice. I request you to take proper actions as soon as possible. I am sending you the id number of the amount being deducted from my account.

Id:[protected]irctc
[protected]irctc

Thank you
Arathi v

I was trying to book ticket on 11/08/17 for journey on 12/08/17 from Bengaluru to Hyderabad, I tried booking the ticket once but couldn't make it, so tried second time and both the time I just processed till the OTP, and then it showed error, then when I checked my account details it showed that amount of rs479.98 is deducted twice, so it comes around 959.96. I am mentioning the id number below .

I'd:[protected]IRCTC
[protected]IRCTC

Thank you
Arathi v

Dear sir
I tried to book 2 tatkal tickets date on[protected] though online irctc site. The tickets is form SECUNDERABAD to vijayawada n8 11.00 clock time[protected] simhapuri express. After complete the payment thru my hdfc bank credit card no [protected], I got the otp my mobile and the payment of 830.00 was debited from in my hdfc credit card account and 1msg received 830 debited in my accounts. Due to error seats not available.plz refund my money as early as possible in my credit card.

Dear sir/mam
I have cancelled a waiting ticket which was booked from my irctc mobile app, a confirmation email was sent to me that i will get the refunded amount in 3-4 days. I have cancelled the ticket on 05/08/2017 at 12:04:24 but yet i didn't received my money back in my account.
My pnr no. Was [protected]
D. O. J 05/08/2017
Cancellation id [protected]
Name of the train was hte bnc express (18637)
I am attaching screenshot of both booking ticket and cancellation ticket.

I booked a ticket from Gaya to Kalyan on 22-06-17, but ticket not booked and amount debited my bank account of PNB with transaction ID - TXN [protected].
I thought it will automatically refunded as usual. But after waiting long the amount did't refunded. So I mailed to [protected]@irctc.co.in with full detail (screen shot of IRCTC refunded amount and updated passbook where it can be clearly seen that same amount is deducted on same date in the name of IRCTC) on July 12 2017 with ticket ID - IRCTC #6287069.
After waiting for some days I called customer care of IRCTC. He verified the details and mark on urgent basis. I received a mail on July 20, 2017 from IRCTC, saying that -
'Please note that TXN [protected] was a settlement-failed transaction for which no amount was debited towards IRCTC. That is we didn't receive any payment authorization from your bankers to book the ticket. If at all the amount was debited, kindly send us the complete bank statement's (From Date of Booking) in pdf format scan copy/screen shot by hiding the credit card no. to pursue the matter.
I re-mailed on same date i.e. 20th of July 2017 and again I received ticket ID - IRCTC #6337949 on behalf of complain. My mail was -
"I already send you the failed transaction history along with updated bank pass book where it can be clearly seen that on the same date, same amount is deducted by the name of IRCTC.
The amount is deducted and not returned yet. So please do needful. Here I am again sending the same attachment i.e. transaction detail with pass book copy."

Now again it's already 20 days completed but I didn't get money or any reply from IRCTC.
The deducted amount is 6276/-

Please do needful...

Pe ramachandran
To [protected]@irctc.co.in 9 aug at 7:42 pm
Dear sir,

I tried to book one ticket thru internet (Irctc site). The ticket is from chennai central to palakkad jn
For travel dt on 12.9.2017. The train number is 22639 (Alleppey express). After completing the payment thru my axis bank card no, [protected], i got the otp in my mobile and the payment of rs.234.89 was debited from my bank account and a message has come in my mobile saying that my account is debited inr 234.89 on 9.8.2017 with a remark "pur/irctc e ticketing/delhi/irctc e ticketing/seq no.[protected]."

But, surprisingly, i have not yet received the ticket details nor pnr etc, to my email or my mobile number. I am now worried that the money has been taken from my account, but without the pnr details of my ticket booked.
Kindly arrange to get me the pnr details, if already available, ; otherwise please let me know as to how i can get back the money already transferred from my account to irctc. Pl arrange to return the money if the ticket is not booked as i have not recd the pnr number in my mobile no.[protected] but the above message has come to my mobile (, i. E. Debited inr 234.89 on 9.8.2017 with a remark "pur/irctc e ticketing/delhi/irctc e ticketing/seq no.[protected].

Pl look into the matter and arrange to get back the money taken from my account., axis bank:

My bank account number is :
Axis bank, s/b account no. Is : [protected], ifs code, utib0000153,
Dalhousie branch, clive row, mukti chambers, kolkata 700001


The amount was transferred from the above account. Kindly help me to get the money back to my account.

Thanking you for an early response.

P. E. Ramachandran
[protected]

I have purchased a Railway ticket for the journey from Gorakhpur to Kolkata from Gorakhpur PRS. I purchased the ticket by swiping the Debit card. Due to some reason the ticket was cancelled on 22.5.2017 and refunded amount on cancellation of the ticket has not been credited to my account till date. I have already complained the matter through CPGRAMS but settled.
The PNR No. is [protected].

I have traveled from Chennai to Hyderabad on 09.08.2017 by charminar express train no, 12759 PNR No [protected]. My wait listed ticket confirmed to RAC A4-29. The TTE checked and informed us he will check up all the tickets and allot birth if any vacancy.

I was waiting up to 10 PM and he did not turn up and i went and met him at A-1 coach and checked up for birth. He informed me that he will check up joining passengers and he will come, around 11.45PM i went again to meet him. I found some births are vacant in B-3 coach. I informed my co-RAC passenger to go to A-3 birth 12 to sleep and I slept at A-4 29. Till Vijayawada the TTE did not turned and next TTE joining at Vijayawada also not turned up.

When births are available why the TTE has not allotted the birth to RAC passengers.

Please check and inform.

Regards

A S Surendran

While booking a ticket in irctc online on 9th aug 2017 through a debit card (Kvb), i received transaction failed. And then i booked with another debit card (Canara bank). Now my ticket is booked and amount is deducted from both accounts for the same transaction. The details of my transaction are as follows:

Transaction id: [protected]
Pnr no [protected]
Train no./name: 12083 / jan shatabdi ex
It would be nice if the deducted amount is refunded as soon as possible

Dear sir/ mam.

So many times i called to irctc customer care given on portal is not responding.
I have mailed regarding my cancelled tickets but there is no response from irctc.

Dear sir, you are requested to refund my cancelled tickets. Why should indian citizen suffers if railway management cannot manage.

Here i respect fully beg to say, that my self suffers from highly fever, at last its declared a dengue.
I was alone in kerala, i was hospitalized due to dengue.
Due to this immediately i book tickets for my father, mother to reach to me in kerala.
Both are in old age they are not feeling comfortable to fly, they afraid and is heart patient.
So i decided to take railway service from mughalsarai to trivendram via delhi.
And it was an urgent.
I have booked ticket, from mughalsarai junction to delhi (Anandvihaar terminal) first with pnr [protected]
And second connecting train from delhi (Hazarat nizzamuddin) to trivendrum central with pnr [protected]
According to schedule, train has to reach at anandvihaar station @ 3:30 am dated 25/06/2017
And the connecting train departure was from hazarat nizzamuddin railway station @ 10:55am dated 25/06/2017.

When i got confirmed information from railway app and inquiry, train will unable to reach delhi to catch connecting train.
Then i have cancelled ticket of connecting train, to make berth vacant for other needy indian citizen.

From those day i am still waiting my money back.
In between so many times i tried to connect with irctc customer delhi as well as chennai but all are unable to take
Call due to congestion.

Even i mail to [protected]@irctc.co.in and [protected]@irctc.co.in.

Still they din't reply my mail regarding refund my money.

So here you are requested to look into matter and refund my cancelled tickets amount.

Thanks.

Vijay kumar

Name - vijay kumar irctc user id - v[protected]mobile no:-[protected]
I have mistake in my irctc registration by entering the wrong email id. Wrong id i have entered is vijay[protected][protected]@gmail. Con my correct id is vijay[protected][protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

Quality of food is not good in 12270 duranto exp nzm to mas. Please focus on it. And only 2 ltr water is being provided for individual for nzm to mas journey (27 hrs journey approximately) that is not sufficient. As per medical advise individual is suppose to consume min 4 ltr water in one day and this journey is more than that. Individual is already paying catering money throughout journey. So please my suggestion is to provide atleast 4 ltr water to each individual. It may be at two different timings. Thank you.