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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 230

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N
Nj89
from Hosur, Tamil Nadu
Aug 13, 2017
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Name - Nithin Johnson, irctc user id - ethanleon mobile no - [protected] I have mistaken in my irctc registration by entering the wrong Email ID. wrong ID i have entered is [protected]@gmail.com my original correct mail ID is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself. I hope you will give a chance for ccorrect my mail id.

Regards,

Nithin Johnson.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Divyashrii12
    from Vasai-Virar, Maharashtra
    Aug 7, 2017
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    Sir, i was travelling in train number 12810 a2 26 on 6 aug-10.00 p. M and reached on 7 aug -5.00am, sir my wallet is been stolen which had 1200 approx rupees, debit card, driving license, pan card and other essential, plz look in the matter!
    [protected]@gmail.com
    16, pradhan apt, pratap nagar, jalgaon
    This happend despite of many police travelling in my coach. Arent railways a bit scary?
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      Tarun Taneja
      from Bathinda, Punjab
      Aug 6, 2017
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      same berth allotment to two different passengers.

      Address: Panipat, Haryana, 132103

      When i was booked my ticket on that time pnr status is w/l 28 but today its confirmed to rac/s4/55.
      When i reached to my berth then it a other person already slept at my berth whose pnr no. Is [protected]. When i asked him for my seat then he showed his pnr status. Status of both pnr no.'s was same. And my pnr no. Is [protected]. I want my money back because i am sitting at other person instead i had my own reservation. Please refund...
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      Gaurav M Takrani
      from Mumbai, Maharashtra
      Aug 6, 2017
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      Yes, so i booked a bed in the AC Dormitory at cst station from 5th August to 6th August. Pnr [protected].
      1. The washrooms in the dormitory need serious plumbing, the taps were either not working, or they were leaky, and the faucets were the same, also the toilets were serious unclean.
      2. We weren't provided with a fresh blanket, bedsheet and pillow cover till asking for it for like 10 times again and again. Plus I had to tuck my bedsheet in myself.
      3. The lights weren't switched off till 12 o clock in the night inspite of being told to, the lights should be switched off at 10 o clock itself. I had to catch an early morning train, couldn't sleep properly, missed my train.
      4. The passengers who are supposed to be allowed to be entered at 8 o clock in the morning were allowed at 7.30 itself, which lead to a lot of arguments between the previous bed renters and the ones who were supposed to get it at 8. This was troublesome.
      This was a very bad experience compared to the previous experiences with IRCTC. Strict action should be taken regarding this.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      I am devashish gupta from allahabad .
      i was booking my ticket from chandigarh to allahabad .. but due to network interruption my session was expired. then session expired during the payment step. so the money was cut from my account but i didn't get the PNR no. . so please refund my money back.
      Thanku
      Theres no details about the passenger and superfast passenger in irctc application. So we couldnot arrange the the traveling time and other schedules due to this error. So please add the details. It should be as much as helpful for the daily or intermediate travelers.
      Thankyou!
      I m real getting difficulty to find my user id and password make it as quick as it is possible
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        T
        Tarun54019
        from Dhanbad, Jharkhand
        Aug 5, 2017
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        Address: 845454

        Sir,
        My pnr no. [protected]. My train no. Is 13022. My birth is s1, seat no. 3. Journey date is 05/08/2017.
        All railway station, product is selling more than mrp. Ex - water bottle's price is 20/- while its mrp is 15/-. And lassi, buscuits, chocolate etc.
        In this train toilet is dirty. And it is smelling. But no one care about it. Inly fare and ticket is caring.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        On 31 july 2017 i am suffering in 15708 express train...there is no pantry car in the train...it is an long route train so pantry car should be there...no one came to take food order in sleeper coaches...i am suffering in s2 coach...washrooms are also blocked and dirty.
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          L
          Lalit Attal
          from Bengaluru, Karnataka
          Aug 5, 2017
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          Address: 560016
          Website: IRCTC

          Upper berth allocated to female senior citizen - this is very strange and scary that even there are 39 seats available under 3a quote for train no. 17037 on aug. 16 from secunderbad to jodhpur - such a long journey and upper berth... Pls. This needs to be correct. Earlier i booked for aug 15 and upper berth was issued. I cancelled and booked again on aug. 16 - again upper berth - this is not done... How tickets are issued... I dont understand. Looks like govt. Is rewarding senior citizens for availing concession. Pnr no. [protected]. Date of journey aug. 16 2017. Name of passenger pushpa rathi. I'm not going to cancel this ticket and would expect a resolution.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          Aug 01, 2017
          S123kg's response
          My irctc email verification not received top cod
          Aug 01, 2017
          S123kg's response
          S123kg irctc email verification not received OTP cod
          Irctc E-mail verification code
          I have done booking from vadodara to gwalior of 5 persons and the amount was 7550rs, but due to lack of proper system of irctc 7550rs were debited 2 times from my account...so total amount of 15000rs were debited from my account so please do the needful..pnr number is [protected]
          I am student studying in pondicherry University. While traveling in the train they do nuisance activities and asking money in an uneasy way. I lost my money and now don't have to eat dinner. Please take some necessary steps.
          My id is Aravind573, and my registered mobile number is [protected], Sir i dont know my password, so i forgot the password, it's otp goes this gmail id [protected]@dummymobemail.com.
          I'm not get any otp on my register mobile number,
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            K
            Kapalnilanchal
            from Mumbai, Maharashtra
            Aug 5, 2017
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            Address: 400708
            Website: IRCTC CONNECT ,GOOGLE CHROME

            Error details you are permitted only 2 tatkal tickets between 10:00 am to 12:00 pm per ip address. I have not booked a single ticket till to date in this month. From the last 5 days i am getting similar response. Is the railways board determined to serve the agents or common citizen of india.

            Therefore
            I request u to solve the issue as soon as possible. We will be grateful to u.
            +1 photos
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              P
              Pravin Kumar Rao
              from Indore, Madhya Pradesh
              Aug 5, 2017
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              Address: Jabalpur, Madhya Pradesh, 482002

              Since[protected] pos refund of rs 2325 not backed to my credit card 8813 since than i tried so many times
              To submit the complaint for pos refund
              But in vein. 110 days passed still system generated payment must be
              Earlier resolved. I hope that my this
              Request will be considered with the
              Priority. Thus card payments may be effected badly like this type of railways response.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              Aug 01, 2017
              rajesh from vijayawada's response
              please send my id and password
              Sir this is rajesh madivada and my irctc user id and passward was forget then i am again creat new id but is shows already regesared so please send my id in to my mail id my mail id is : [protected]@gmail.com
              Name: SHAREEF MK User id: shareefmks
              My old email id: [protected]@gmail.com
              My new email id: shareefmk.[protected]@gmail.com
              Please update the new email id
              Sir my registered mobile no. [protected] &i forgot my registered login id & pasword so kindly mail me login id & pasword as soon as possible
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                A
                Aneesh.M Joseph
                from Bengaluru, Karnataka
                Aug 5, 2017
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                Address: Mumbai City, Maharashtra, 450007

                Dear sir
                Yesterday i have vitnesses a serious violation from train maintanace staff are occupying and sleeping all night in reserved handicaped (Cabin reserved only for personal disability) at near j1 cabin near engine at train no 12201 on 4/august 2017 11.30 pm. The staffs are wearing blue color dresses and talking in tamil. I do not know their names. I hope for them separate seats are allotted. But they were asking to go out from the cabin and asking for tickets for passengers. This trian is a garib radh train and now traveling from cst to kochuveli. It is really unfair from indian railway the railway staffs itself doing malpractices and they they themselves utilising the passenger facility by taking it away from passengers.

                Thank you
                Aneesh
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  P
                  pw1517728
                  from Lucknow, Uttar Pradesh
                  Aug 5, 2017
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                  Address: Ambedkar Nagar, Uttar Pradesh, 224149
                  Website: www.irctc.co.in/eticketing/home

                  "confermed deactivate id"

                  There is no need to reply to this message right now. Your email has been assigned ticket id [irctc #6410337].
                  User id-pw1517728
                  Mobile no-[protected]
                  Please include ticket id:

                  [irctc #6410337]

                  In the subject line of all future correspondence about this issue.
                  +1 photos
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    P
                    Poojajha1
                    from Kharhial, Odisha
                    Aug 4, 2017
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                    I am traveling in ranikhet express in s5 coach seat no.4 and 7, it's not clear at all and smell from toilet is coming like hell even we are not able to sit, kindly infrom the staff of this train to clean the coach n toilet as soon as possible my mother has breathing problem she is not able to take breath properly due to bad smell of toilet in coach. Kindly revert early.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      S
                      Sugunashreebs
                      from Kushtagi, Karnataka
                      Aug 4, 2017
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                      Address: 577102

                      I reserverd 3 tathkal tickets with pnr:[protected] from kadur to belagavi for chalukya express, train no 11022, with date of journey[protected]. Though at the time of booking available berths were 105 and i have specified lower berth to my grandmother who is 80 years old with left side hemi-paralysis, still she is allotted with side upper berth. Re-allot her with lower berth to travel comfortably
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                        V
                        Vinod Kumaar R
                        from Chennai, Tamil Nadu
                        Aug 4, 2017
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                        Address: Chennai, Tamil Nadu, 600049

                        I booked a ticket in irctc connect app from mas to ern train no. 12695 dated 6/8/17 at around 12:45 am 4/8/17 and i got rac 90 pnr no. [protected].

                        Now i tried to check the current status it's showing as flushed pnr/pnr not generated.

                        It's confusing. What is the problem? Whether my ticket booked or not?

                        I want to know that whether i can able to travel on sunday with this ticket.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          G
                          Ginnisha
                          from Mumbai, Maharashtra
                          Aug 4, 2017
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                          Hi,
                          Today in the morning i was trying to book (1 ticket) an urgent ticket through tatkal but it kept on showing me the error: only 2 tickets allowed on a single ip address and hence i was not able to book the tickets.
                          I think there was some technical glitch and it is certainly not my first time with such issues on the irctc website.
                          Can you please help me with same.
                          Thank you.
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            U
                            umesh_1984
                            from Delhi, Delhi
                            Aug 4, 2017
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                            Hi support team,
                            I have booked a ticket from anvt to mfp date of journey was 12 apr 2017
                            For reason passenger has not travelled rac not confirmed, i filled the tdr for the same in irctc against my ticket and the status was turned to cr registered, but the amount was not refunded yet. I am not sure what else i might be missing to get amount refunded.
                            Ticket details:
                            Reference no for this is :[protected]
                            Pnr number:- [protected]
                            Reason for tdr: passenger not travelled due to ticket in rac after chart preparation.
                            Tdr filing date: 12 apr 2017
                            Tdr status: cr registered

                            Thanks & regards
                            Umesh k. Srivastava
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              dr kapil jain
                              from Jaisalmer, Rajasthan
                              Aug 3, 2017
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                              Address: Barmer, Rajasthan, 344001
                              Website: irctc

                              I have traveled to barmer to jaipur on 11 july 2017 by guwahati express, after using toilet on 12 july morning, the liquid soap to wash my hand was of very poor quality.
                              The same senerio happened when i have traveled jaipur to barmer on 14 july 2017 by malani express, after using toilet on 15 july morning, the liquid soap to wash my hand was of very poor quality.
                              Kindly do strict action...
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                S
                                sanjog1
                                from Aligarh, Uttar Pradesh
                                Aug 3, 2017
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                                Resolved

                                Address: Bareilly, Uttar Pradesh, 243001

                                Hello sir i ordered frozen food from jalandhar by archana express 12356 hence that parcel coach didint open and i tried all number of toll free number still there is no response the frozen food will be destroyed plss send the enquiry to stop the train and shipped that forzen to bareilly pls help us the actual coating of frozen food is 33000 rupees its an huge amount please help us
                                [protected] mobile number
                                +1 photos
                                Aug 4, 2017
                                Complaint marked as Resolved 
                                12355 archana express sir i ordered frozen food from jlandhar cantt to bareilly 2 august 10:30 frozen food is stored in railway parcel and then when train arrived the locks didint opened so i said that check it out at lucknow then that frozen gone to rajendar nagar archana is in alternative date so that train will came by 5 august 2017 my phone number is 992720600 [email protected] as soon as possible pls pls reach us
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  G
                                  g_biju2000
                                  Aug 3, 2017
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                                  Website: www.irctc.co.in

                                  Sir,

                                  I had booked the ticket on 2a (For me and my family total 4 tickets), but railways replaced 2ac coach with 3ac coach after chart preparation.

                                  Pnr # [protected]
                                  Train # 16345 netravati exp
                                  Date of travel : 04/07/23017

                                  On the train, the tte issued the receipt/voucher (Eft # f749957) stating that passengers travelled in 3ac instead of 2ac.

                                  After reaching destination, i filed the tdr on 06/07/2017 as below.
                                  Reason: difference of fare in case proper coach not attached.
                                  Cancellation id: [protected]

                                  However, till date (03/08/2017) refund not credited.

                                  Kindly do needful to refund the difference amount (Between 2a and 3a) at the earliest.
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    shivank sirohiya
                                    from Pune, Maharashtra
                                    Aug 3, 2017
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                                    Address: Pali, Rajasthan

                                    I mahendra sirohiya traveling from falna to pune when the parking person forcefully collected parking money (At falna station) which wasn't allowed. Even when railway master said he did not listen. Train no - 11089 (Jodhpur to pune). Pnr no - [protected]. We have complained before as well and the actions were taken by fine of rs. 2000/-. But after all this the situation is all the same. I request you to take an appropriate action and cancel his license.
                                    Contact no. - [protected] (Mahendra sirohiya)
                                    +1 photos
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                    Aug 03, 2017
                                    Updated by shivank sirohiya
                                    I Mahendra Sirohiya traveling from Falna to Pune when the parking person forcefully collected parking money each and everytime(at falna station) which wasn't allowed. Even when railway master said he did not listen. Railway marster even said me that complaining here won't bother him. Keeping the vehicle just for 2 mins that to just for unloading laguage. The incident was taken on 1st August 2017. Train no - 11089 (jodhpur to pune) . PNR no - [protected]. We have complained before as well and the actions were taken by fine of Rs. 2000/-. but after all this the situation is all the same.I request you to take an appropriate action and cancel his license.
                                    Contact no. - [protected](mahendra sirohiya)
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                                      Niraj Jaiswal1981
                                      from Kolkata, West Bengal
                                      Aug 2, 2017
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                                      Pnr no: [protected]
                                      Passenger details :
                                      1 uttam jaiswal 36 male cnf/b3/15/side lower+2
                                      Pnr no: [protected]
                                      Passenger details :
                                      1 o p jaiswal 37 male cnf/b3/9/lower +3
                                      Train no. & name: 22911/shipra express
                                      Date of journey:02-aug-2017
                                      Boarding at:mughal sarai jn (Mgs)
                                      To:howrah jn (Hwh)
                                      Class: third ac (3a)
                                      There is no one look out about this
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                      I have entered my old email id bharathipattethatte @gmail.com, while registering in irctc I want to change it into [protected]@gmail.com. because I don't have any idea about that account anymore. Please help me as soon as possible.
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