Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Booked a ticket with PNR [protected] on SBP NED S F (20809) from PVPT to SC on 10th Apr, 2023.

Actual departure of train at PVPT station was 17:10 hrs. but Train reached PVPT station at 20:16 hrs, which indicates the train is late by more than 3 hrs.

Also passengers did not travel in the train.

So I filed TDR with reason "Train Late More Than Three Hours and Passenger Not Travelled".

But TDR repudiated with an invalid reason "Reason for Repudiation/rejection:, TRAIN NOT LATE BY MORE THAN 3 HRS. AND TDR NOT FILED WITHIN ACTUAL DEPARTURE OF THE TRAIN"

Kindly approve the TDR and refund the amount.

Sir,
I used my netbanking for recharging R Wallet o[censored]TS mobile app( Under IRCTC).But at first attempt money is not credited to my R Wallet and money has been deducted from my account please do the needful

BANDI SURYANARAYANA
R.T.O.Department Road Ve Digit Point Project
and Railway Track Digit Point Project
Railway Safaiwala Project
MANAGER

Money got deducted from my account but r WALLET was not recharged i made a Google pay transaction on Sunday April 16 2023

I recharged my uts app r wallet with rs50, the money is deducted from my bank account but it is not creditid to r wallet.
Please solve my problem...

Hi, I have recharged UTS wallet and money got deducted from the bank but not reflecting into the UTS wallet. Kindly look into this matter.

Hi There
I tried many times mobile no verification on my mobile but not getting the OPT
Please help me out, so that I can book my tickets.

I got the information about the train diverted late after which I filed the TDR and it got rejected by the system. I would like to get the refund.
Train Number: 12617
Date of journey: 31/03/2023
Coach and seat: A2 32, 36, 38
Boarding station: MMR

I'm travelling in train no. 12420 GOMTI EXPRESS with 4 more adults and an infant and ordered 4 bread cutlets, 1 bread omelette, 2 veg biryani... but the food provided was the worst ever... biryani had foul smell and rotten in taste... the cutlets were not freshly cooked and has some smell even the bread was not fresh...just omelette was ok ok in taste... I request to food inspector look into the matter and please take necessary action as soon as possible as the bad food can affect anyone's health or lives...

Sir/Mam
Today i did a topup of ₹5200 into my irctc e-wallet by using UPI payment option, the transaction was successful from bank side and money deducted as normal but not credited in irctc e-wallet and also not showing in my irctc e-wallet transaction history. So i did again a ₹100 topup and this time it was successfully occurred and showing in the wallet status also.so please help me get out of it as quick as you can, i will attach all pics related to transactions.i want my ₹5200 refund.
Thank you

Date of Journey: 04 April 2023
Train number : 12661 Pothigai express
Coach and seat : B1, seat 8 and B5, Seat 72.
Boarding station: Tambaram

Incident description: A Man and his wife boarded at Tambaram station where I have to board as well. Their ticket got separated in two coaches, one in B5, 72 and one in B1, 1.
My ticket is B1, 8. In order to travel together, they requested me if I can switch my seat with them. We have informed the TTE at B1 coach and I have started to move to B5, 72.
The TTE at B5, 72 came to check while the train was at Chengalpattu and started to shout on me. I have tried to explain my situation to him. He was making fun of my explanation which was really hurtful. People like him need to be punished and taught for customer service.
Please take necessary action on him .
There is also CCTV footage of him making fun while I'm trying to explain.
He just walked away while I was talking.
I'm a working professional and I will never do like this to any fellow person.
Such a low grade person this TTE.

I am not receiving email otp for verification. My username is [aditya_salunke]and my email id is [[protected]@gamil.com]

Hi Team,

My 2 Trains late for more than 3 hours and I didn't travel due to train delays.

I filed a TDR on the same day for both of my bookings and none of them, I received a refund as now.
Requesting you please check and provide refund for the same.
Details of PNR as below

PNR: [protected]
PNR: [protected]

I am routine weekend traveller in rockfort express from Chennai Emore to Ariyalur. Yesterday I have travelled from Chennai egmore to ariyalur- PNR-46587xxxxx
Trn:12653
Dt:26-03-23
Frm MS to ALU
Cls:3A
P1-B3, 15. The toilet is not cleaned and there is no water. The toilet has bad odour, not cleaned and no water in the toilet to flush. There is no toilet cleaning persons, the sms portal not working to give complaint. I am affected fever head ache due to unhygienic toilet in train. Very very bad service.

The same complaint has been submitted already 10.03.2023 to TTR and submitted complaint through SMS.

Dear Sir/Madam,

I am writing to bring to your attention an incident that occurred on a train journey I recently took on the S6 coach 26March. After the Rajkot station, a group of transgender individuals began asking for money. My family and I gave them some money, but after that, they continued to ask for money at every station we stopped at. When we explained that we didn't have any change left to give them, they became abusive towards us and other passengers who didn't give them money.

What was particularly disturbing was that one of the transgender individuals abused my mother in front of all the passengers when she explained that we had already given money to many people from their group. Despite the presence of a TC in the S6 coach, they did not take any action to stop these individuals from harassing and abusing passengers.

I urge you to take this matter seriously and take appropriate action to prevent such incidents from happening in the future. I believe it is essential for Indian Railways to create a safe and secure environment for all passengers, regardless of their gender or background. While I understand that many transgender individuals face economic hardships and other challenges, it is not acceptable for them to harass and abuse passengers for money.

I request you to investigate this incident thoroughly and take measures to ensure that passengers are not subjected to such harassment and abuse in the future. It is important to provide appropriate training and support to the TCs and other staff on the train to handle such situations effectively.

Thank you for your attention to this matter, and I hope that we can work together to create a safe and welcoming environment for all passengers.

Sincerely,
Jatin Udaar

Yesterday I have travelled in ROCKFORt EXPRES PNR-[protected]
Trn:12653
Dt:26-03-23
Frm MS to ALU
Cls:3A
P1-B3, 15. The toilet was not cleaned with disinfectant and there is no water in the toilet to flush.

I am routine traveller from chennai to ariyalur every weekend. The toilets in the ac coaches is not cleaned.
. Due to this untidy toilet, I am infected fever cold. Pls take action.

I have filed TDR and my TDR refund is approved by irctc on 2nd of February 2023, and till today i haven't received my refund amount back it's very pathetic service by IRCTC. As irctc is nation pride and we all have believe for it's services but day by day the services are getting down for tdr returns it's costing up 90+ days ?

It is intimated that the refund for the transaction vide transaction ID [protected] has not been credited in my account.I am attaching the screenshot for reference. Already passed more than a week. I mailed 3-4 times but then also no action taken by IRCTC.Kindly do the needful at the earliest .

Hi team,
My PNR number is [protected] & [protected]
I spoke with railway station enquiry counter he said raise TDR so we raised TDR.
Please reopen my TDR request because it is genuine you can check in CC cameras also train is delayed and I haven't traveled so please I am requesting please refund my money as soon as possible
My ticket number 15122349 & 15108312
But no response from IRCTC so many times I spoke with customer care executives but they are saying like that raise new tickets so like this how many times I have to do like this but I didn't get any refund please as soon as possible send me my ticket amount