Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I tried booking 6 tickets from New Delhi to Ahmedabad for 2nd August 2017 for train number 12958 on Sunday 28th May 2017.
The amount for 3A fare has been deducted from my bank account but a popup in IRCTC window displayed "Transaction rejected by bank" and I did not get any other information from irctc further. the bank statement shows payment to some irctc_PayTM account but my irctc account dores not show any transaction details neither failed nor confirmed.

Railway enquiry number is never picked up.
SMS HELP to 139 reverts various SMS numbers for the same options.

I would like to inform you that on 20th feb i have booked a ticket from mgs to anvt in 22405/bgp garib rath whose pnr no. Is [protected] but for reason "train late more than three hours and passenger not travelled.", file a tdr whose reference no for this is:[protected] later train got canceled due late more than 30 hrs.

As per railway refund rule :- maximum 90 days required to refund but today 94 days completed but no result.

I am continuously asking for the refund from irctc but nothing strong action taken.

Sir actually i have booked my ticket through irctc but there was waiting so when i sit on this train not cleared my waiting so i have fine with no ticket traveling so i m just asking that why gave u waiting ticket for people have no chance to cleared. I gave my fine so when will i refund my money?
My pnr no. [protected]
My name hemant singh
Age 27

Hi Team,
I was doing a transaction for the ticket from Ftp to Anvt for the train no 12428 Rewa Express but my transaction was dropped on 13 th May, 2017 and money was deducted from my bank account
The transaction id for the transaction is [protected] via ICICI bank .
Please get my money refunded to my bank account as soon as possible as it is around more than 15days.
My ticket I'd generated from mail is
[IRCTC #5923531.
Please get my money back into my account.

Thanks &Regards,
Jitanshu Srivastava

This is Siddhant Dogra. I was travelling via 14011, Delhi Hoshiarpur Express on 28/5/2017. I boarded the train from Delhi station at 9:30 pm at night and was on seat number 46 of A1 coach. This train does not have a pantry so they get food saved inside for the passengers delhi station itself.
When i asked for a veg thali and asked for its price I was told that its worth Rs. 130/- . I checked the rate memo online and got to know that its for Rs 50/- only.
I asked them why are they selling it on a higher price and they say its the price. I went upto TTE asking for complaint register but he didn't. He just tried giving me vague reasons and still when i insisted on writing it down, he asked my seat number and told me that he will get it there. he however didn't come and when i searched for him i couldnt even find him and whomever from the staff if i asked where is TTE, all they said is he will come to you but he never did.
It's my humblest request that pls take a serious action on this for this a serious case of fraud and corruption.

Hi,

I have canceled a ticket on 2 May 2017, PNR: [protected] Tatkal Waiting.

However, I have not yet received any refund for the same till date. I have checked with my bank statement and i didn't found any refund from IRCTC.

I have tried calling IRCTC on the following numbers many time but never got my calls answered,[protected],[protected],[protected],[protected],

After trying calls for a few days, I have emailed IRCTC twice about the refund but have not got any response other than the auto generated emails.

I have attached a screenshot of my account. I have canceled another ticket after this and got a refund for that but got ZRO refund for this one even after the ticket was in waiting list.

Hello,
I have booked a ticket to Nagpur from Mumbai on 10 Mar 2017. Due to personal reasons i have Cancelled the ticket on 9 Mar 2017. the ticket has been Cancelled successfully.
PNR no [protected]
Transaction ID [protected] CancellationID : [protected]
Refund Status
But amount is still not refunded back to the account. Please look into it.
I have mail number of times but i have not received proper response.
Please provide me your manager contact number or please solve my problem.

Thanks and Regards

My name is rishikesh Vibhute. I am currently in the train number 82908 called suvidha express. My pnr number is [protected]. My boarding time was supposed to be 12:20am but the train arriver at kanpur at 4 am.
I thought the train would make up its time during night. My scheduled arrival at Mumbai central was 11:20pm of 27th may. I am writing this mail at 10:22am of 28th may. I haven't reached yet. I have paid triple the amount of normal travel fair. It should be renamed 'asuvidha express'. I demand at least half the amount to be refunded.

I booked three tickets of train ahmedabad passenger for my ahmedabad to surat journey. The coach attendant informed us that the tickets could not get confirmed so we had to travel in general department. When i booked the tickets online, i paid 345 rs.. Now i got refund of rs. 145 only. So i wanted to know why i didn't get full refund? My pnr no. Was [protected].

Hi there,
I have book 5 tickets 2 tier in train no. 181001 from sonipat to amritsar on[protected].
Pnr no. [protected]
My ticket was confirmed in tier 2, seat no. 13, 14, 15, 16.
When i board the train a tc. Came to me and he said railway has removed the tier 2 coach so you have to sit in tier 3. Even tho tier 2 was also full. All seats was reserved. So i asked the tc to allot the seats then he replied that all seats are reserved so you guys have to stand for couples of stations and his behaviour was totally pathetic. This was the worst experience of my life. I will never travel by train again in my life. Irctc is ripping us. I hope irctc understands and pay my difference of 2tier to 3tier. Please find the attachment below.

Hello Irctc,

I have tried booking a ticket from Hyd-Deccan to Pune-Jn on[protected] using Tatkal.

but the thing is money got deduced from my account but the ticket status is "Not Booked" and showing as Payment Requested.

Also when i checked my Failed transaction list it showed no PNR status, only Transaction ID was there [protected].
Please check the screenshots i have added.
And please refund my amount which got deducted even though the ticket is not booked.

Sir,
1. The undersigned have booked Air India Ticket of dated 28 MAY 2017 from Lucknow to Delhi and then Jaipur sector.
2. The amount has been deducted from the account and not got the ticket on Mail.
3. Got the Message while booking "We are processing your ticket. Your Transaction Id is:[protected], Please contact immediately to IRCTC
Dear Customer, do not attempt duplicate booking for the same sector, Firstly get your current booking status clarified from IRCTC Customer care"
4. Also Contacted available customer care number "[protected]" but not picked up.
5. Then again contacted other available customer care of IRCTC, but they provided the same number and told that no other number is available and seems Helpless.
Kindly resolve the matter at utmost priority as the journey date is 28 May 2017 (8.55 am Departure time from Lucknow)
6.Please suggest my either I have to go to Airport or NOT on mobile: [protected] within 2-4 hours, so that I can plan accordingly.

My not booked transaction id is [protected] for train no. 04041.
I want refund all amount including taxes charge total rs.1347.32
Transaction shows only payment settled and not booked.
Train name jyg anvt special.
From dbg to anvt.
I want refund asap. Its already late for refund. I sent mail to irctc care but no response. Please confirm me.
My mob [protected]

I have message from irctc regarding the ticket booking, mentioned as under. But for cancellation of that e-ticket in irctc web site, it is showing ""no ticket history found"".. These are wait listed tickets, i could not cancel even after repeated tries., pnr [protected], ticket
Fromjabalpur to wankaner jn., date of journey 05.06.2017, train no. 11466,
Passengers name swapan acharjee+1, class 2a, wait listed tickets.

Hello Sir,

I am Balaji from Coimbatore, I have booked Ticket in IRCTC on 27/05/2017. The ticket is from KYN(Kalyan) to NK(Nasik Road). The Tkt got booked with the Transaction ID:[protected], Rs.180+10/-, But I have got deducted the same amount two times, it reflects with another transaction ID:[protected], which the Tkt is not booked but the Amount Rs.180+10/- deducted from my syndicate Bank A/c.

Regards,
Kesava Balaji.

The first 5-10 mins are the most vital for making a booking after the tatkal quota opens. Since April 2017, I am facing an UNUSUAL problem, that is, the booking process keeps failing for 2-3 times, and this generally happens after payment deduction. By the 3rd or 4th retry, I fail to acquire any ticket, having to depend on waitlisted tatkal thereafter.

When i am trying to book the tatkal ticket, getting the error message : "this site is currently unreachable. Please try after some time". This error is frequent and we can't proceed any more till all the seats are filled, so we end up without booking. I am seeing this from last few days, probable a week. Where as previously this was not the case. There were no such errors and site was very smooth and faster in bookings. Please look into it fix the site error while booking tatkal ticket. Thanks in advance.

From kotdwar to delhi masoori exp is stopped before 1 yr due to bridge was broken. But now before 3-4 months bridge was make and all trains are gone to kotdwar station except masoori exp. So why are you not again start the train till kotdwar station many passengers may face problem before 1 year but now everything is ok so please start the train kotdwar to delhi masoori exp. Start all previously procedure i am also facing problem so please work on it as soon as possible.

Dear Customer,

Greetings from Paytm!

Thank you for contacting us and apologize for the inconvenience caused.

We would like to inform you that, as confirmed by the merchant IRCTC your transaction of INR 2694.65 under order [protected] was successful from our end. We would request you to kindly contact the merchant IRCTC customer care team for the order confirmation or extra amount deduction.

In case, IRCTC denies the transaction/Payment, kindly share the consent mail with us from the merchant end against the failure transaction.

For any further assistance, kindly get in touch with us we would be glad to assist you.

We assure you, the best of our service

Sir i have booked 2 tickets for same person in 2 trains from IRCTC but both trains have been delay for more than 3 hrs after that i have booked TDR for the same but till date after 40 days not received any refund amount and also any information from Railways.
Please consider the same and proceed my issue as soon as possible.

Details as per given below:-

Name- M K Tiwary
DOJ- 15th Apr 2017
Destination - RJPB to Kanpur
PNR Number [protected] and [protected]
Reference No :[protected] and [protected].