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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Feb 26, 2026

Complaints 10878

Resolved

1837

Unresolved

9041

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 252

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Address: New Delhi, Delhi, 110001

Website: www.irctc.co.in/eticketing/loginHome.jsf

Yesterday 1/06/17 a person call & asking about ticket & my id.
But i don't know he is from irctc or not & he is also not giving conformation clear only he is blaming that you are a agent, i am going to block you id now
My id is block & my ticket is cancel with out any information.
I have mail & call also but not getting any solution
Detail is below -

Pnr - [protected]
Id - ekbal693
Name - ekbal ahmad
Mobial no - [protected]
D. O. B - 20/10/1991

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jun 06, 2017

Updated by ekbal ahmad Not Getting Any Response Kindly look On This Matter
Yet Also My PNR Is Hold & My ID is Block

Jun 09, 2017

Updated by ekbal ahmad I Have Mail For Refund But Getting Any Response Do Needful

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Address: Ludhiana, Punjab, 142026

Website: www.irctc.co.in

I have to book train from ludhiana to lko (Lukhnow) dated 02.06.2017, while process the amount has been deducted from my account of rs 2800.00 (In new delhi mentioned) transaction no irctc 12027 on 04.06..2017 time but mine ticket has been confirmed or not or other type of details not received from the irctc.
It is very surprisingly that amount immediately deducted but while refund if take end numbers of days.
Please refund the same at earliest.
Account details:-
Account no. [protected]
Bank name hdfc
Branch - jagraon

Aug 6, 2021

Complaint marked as Resolved

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Jun 6, 2017

Dear Customer,
We confirm that the disputed transaction has been reversed to your account. You may check your account statement online for further details.
-Manoj
HDFC Bank Customer assistance

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Address: Shimoga, Karnataka, 577427

Name Padam 878 sir i had entered my email address wrong so please change in my email address as gmail.com ie is Padamsingh [protected]@gail.com so please change as Padamsingh [protected]@gmail.com sir please change my email address I apologize you sir so I can't receive any email from IRCTC so please correct my email address I request you sir please correct my email address I apologize you sir

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jun 03, 2017

Updated by Padam878 Id correction in e-mail address

Jun 03, 2017

Updated by Padam878 Id correction

Jun 03, 2017

Updated by Padam878 Correct my email address as Padamsingh [protected]@gmail.com

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Padam878

from Udupi, Karnataka

Jun 3, 2017

Good

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Address: 411048

Website: IRCTC

I filled the form with all the mendatory information marked with red star. I submitted also. But I did not any message to accept terms and conditions. I waited for long with no effect. I checked the given email and SMS also.
I have tried innumerable time to register with alternate movie number and alternate email but failed every time. It is becoming very annoying.
Pl help.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jun 02, 2017

Updated by AP Patkar Some typo error are in the complaint like movie in place of MOBILE.
ALSO one word of not much relevance is missing.

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Address: 249407

Sir,
I have booked tatkal ticket serval time on irctc site but ticket not confirm show waiting list and after perpration of chart ticket is note confirm meens ticket is cancelled. But raiway had dedected cancellation charge all ticket.@60/ per ticket.
When ticket is allready cancelled and unable to travells this ticket. Why dedected cancellation charge on ticket

Thanks
Om prakash yadav
[protected]

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Address: 263139

Website: irctc.co.in

Ticket not booked but debited amount from account. Please refund asap..

Transaction id: [protected] pnr no train no./name: 12951 / mumbai rajdhani
Date of journey: 08-jun-2017 date of boarding: 08-jun-2017 class: third ac (3a)
From: mumbai central (Bct) to: new delhi (Ndls) boarding: mumbai central (Bct)
Resv upto: new delhi (Ndls) quota: general (Gn) ticket type: e-ticket
Passenger details
Payment details
Payment option:hdfc bank
Ticket charge:2760.0 service charge:0.0 total:2760.0

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Website: irctc.co.in

IRCTC website booked my ticket in tatkal on 10th March, why the ticket was showing date of travel as 12th March it should have been as 11th March, hence I am asking for refund, if your site was showing correct date, I wouldn't have cancelled that.
That's a bug in your system, and that's why I cancelled the ticket & asking for refund.
Let me know if I am wrong.

I know railway rules but what has been is wrong, booking of a later date in tatkal quota is not allowed.

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Address: New Delhi, Delhi, 110001

Website: irctc.co.in

I am trying to register as a new user in irctc but the irctc is so uselessly incompetent organisation that it's site does not work at all. When it's is asking for my address, after filling it it displays a dialogue box written it is needed Kim 3 characters and max 225 character.
I have tried app version that is displaying the same problem.
I have tried every way there is but neither the irctc site nor the irctc app works.This should be fixed immediately as many People face problems due to their incompetency.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jun 01, 2017

Updated by Naveen Kullu Nothing is happening and I am still planning waiting on the reply ...

Jun 01, 2017

Updated by Naveen Kullu Even their customer care number is useless.. doesn't work

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A

aniessan

from Dibrugarh, Assam

Jun 2, 2017

User ID_aniessan
Mobileno_[protected]
My accounts log in not complete
Iam email id is wrong entry
So please delete my accounts

P

prabhat800

from Rajkot, Gujarat

Jun 2, 2017

The following is my irctc id: pathak139. On 16th may I tried to book ticket from basti to vapi twice for a single seat(costs 620), but both the time I got failure to do so but then also the amount was deducted from the account. It should have refunded by now but it's taking a lot of time. Plz refund it sooner..

N

Nandan Pawar

from Delhi, Delhi

Jun 2, 2017

Hi
I have booked the ticket train no 15910, avadha assam exp. Booked Rampur to Dimapur
My ticket cancelled detailt
Transaction id-[protected]
Cancellation id- [protected]
Irctc refund status shows amount of rs 660 has been refunded bank name is paytmg, but my account sbi

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Address: East Godavari, Andhra Pradesh

Website: IRCTC

My daughter nch haritha booked for tatkal 3ac ticket from coa (Kakinada) tospe (Sullurpet). The amount of rs1230 deducted from my sbi/sullurpet account bearing the account number [protected]. Date of boking is 01/06/2017 date for booking is 02/06/2017. Train is circar express. Account is on the name of nchlakshmitayaru and nch. Narayanachary. Please refund the amount immediately.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Ankitjha11

from Mumbai, Maharashtra

Jun 2, 2017

Train late without informing and train is late fr 6hrs 40min tain number 02172 JAT CSTM spl train

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Address: Raigad, Maharashtra, 410206

Website: [email protected]

Dear sir,

I have booked tatkal ticket (Pnr -[protected]) on 24-05-17 for 2 passengers from nagpur (Ngp) to mumbai (Cstm).

1. Pravin naik
2. Abhishek ballabh

We have received tickets in waiting list

At the time of chart preparing one passenger ticket has been confirmed & another passenger was in under waiting. But irctc has not done refund amount of one passenger.

But still i have not received refund amount from irctc.

Please do the needful.

Pravin naik

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jun 29, 2017

Updated by pknaik2009 But still refund is not received from IRCTC.

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Address: Chennai, Tamil Nadu, 600017

Website: www.irctc.co.in

This is regarding complaint on irctc against failure of otp generation on ticket booking in irctc site.

For fast ticket booking i put some money on ewallet in irctc and try to book talkal ticket from irctc site @[protected] @11.00 am. I entered details and choose irctc e wallet but i didn`t receive an otp for ewallet proceedings. For immediate payment i put some money on wallet and try to transfer., but railway cheated me in...

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Address: 380060

Website: irctc.co.in

Hi support team,
I booked 2 tickets for kollam qln to ahmedabad adi for 18-apr-2017

Tdr registered, but status turned to cr registered, but amount not refunded yet. When will i get a refund?

Ticket details:

Pnr number :- [protected]
Reason for tdr: instead of 2nd ac, was allocated the 3rd ac bogey & administration stated that it was a technical fault
Policy issue date : 19-apr-2017 02:02:02 pm
Tdr status: cr registered
Train no./name: 16336 / gandhidham exp
Transaction id: [protected]
Warm regards,
Dhaval gor, sreeraj nair

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Aayan Raza

from Jainpur, Uttar Pradesh

Jun 1, 2017

Plzz provide my ticket my payment is also done 423 rupess is debited from my account

i have massage "'purchase worth rs423 on pos [protected] at IRCTC TXN #[protected]"'

tell me what is this and my ticket is not provide me

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Address: Samastipur, Bihar, 848101

Website: irctc.co.in

I have cancelled my tatkaal ticket of pnr-[protected] as the train was delayed by mored than 3 hours. Tdr was filed within scheduled time on 17 feb 2017 but refund is yet to be granted.
Registration no.[protected]
Cancellation id: [protected]
Transaction id: [protected]
Train no./name: 22406/anvt bgp g rath
Date of journey: 17-feb-2017

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prab7373

from Jaipur, Rajasthan

Jun 1, 2017

Dear Sir,

I was book a ticket on date 10/04/2017 with following details:

PNR:[protected], TRAIN:12505, DOJ:[protected], TIME:17:25, 3A, NJP TO ANVT, Prabhat Sharma, RLWL 20, FARE:1630, SC:0+PG CHGS.

That ticked was cancelled due to Ticket was not confirmed.
But my amount is not refund to me till date.

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Address: Firozabad, Uttar Pradesh, 283203

Website: irctc

I took the ticket today morning from the window as the ticket is not conformed i went up to the station to get it cancelled there the station master refused to cancel the ticket. I kept on requesting the station master he just refused to cancel the ticket. His behavior was very bad towards me. Till now train have not arrived the station still he is not cancelling my ticket. Due to his misbehavior and attitude towards his work i am loosing my money as the ticket is not cancelled yet. Please solve the issue.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

May 31, 2017

Updated by shachi.73 Train number 12724. AGC to HYB. PNR number [protected]. DOJ 31/05/18. W/L 6.
FZD Station master refused to cancel my ticket. He even threatened me for not to file a complain. I went up to the station to cancel my ticket at 6:45 person sitting on the window refused to cancel my ticket. He was very rude while talking. He was shouting on me. I kept on asking him to cancel my ticket or else I will lose my money. Still he did not cancel my ticket.

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Dhruv Kanwar

from Indore, Madhya Pradesh

Jun 1, 2017

This is to inform you that in jhelum express reserved coaches are completely filled with non ticket holders. The T.T also is not taking any prior action regarding this but taking money for that.The current situation demands to be changed as soon as possible.

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I tried to book a ticket on 25/5/2017 whose transaction id : [protected] but my ticket is not generated and status shows failed. The ticket price is rs.220 have been deducted from my account and not refund till now.
Therefore i request you please refund my amount as early as possible.
Transaction id : [protected]
Train name & no : vananchal exp (13403)
Journey from : rnc to rph
Transaction date : 25/5/2017
Payment status : payment failed
Booking amount : 220
Email : [protected]@gmail.com

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Address: New Delhi, Delhi, 110001

Website: www.irctc.co.in

Dear Recipient,
As per the IRCTC rule a RAC ticket can be cancelled before 30 min of leaving of the train.
What shoud be done if the IRCTC website is not working during this tome frame.
The website actually says to cal a number or send an email.
The email sent with these details are not accepted for cancellation.
And it is mentioned in the email that the request for TDR should come online within the specified time

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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SREEJA DUTTA

from Bhubaneshwar, Odisha

May 31, 2017

9hrs 22mins delay of Pune-Santragachi Ac Spcl . Train No - 02821 . Is this the way a special superfast train with high train fare than normal train should delay for 9hrs? The other normal express trains are on time from Pune to Howrah .

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Address: New Delhi, Delhi, 110001

Website: www.services.irctc.co.in

The amount of RS 690/- from a/c 685636 is debited on[protected]:37:53 info: PUR/IRCTC APIN/NEW DELHI// Seq No[protected] but no ticket was booked on[protected]. Please return the said amount of Rs 690/-. My money is deducted from Axis. I could not find the train ticket in booked history of train.

Please refund the amount as soon as possible.

Thanks

SANJAY KUMAR GHOSH
Mob:-[protected]

Jun 4, 2017

Complaint marked as Resolved

Matter is reolved. Thanks

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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ANIL Bhabhor

from Anjar, Gujarat

Aug 9, 2017

dear sir/madam
on date of 06/08/2017 i was trying to book ticket on irctc mobile application but 3 times there is a failed transaction and ticket was not booked but my a/c was debited 3 times
so kindly refund my money...3 days gone till now but i still don't get back my money return...i want to book ticket but i have no money in my a/c so kindly refund my money as soon as possible

total amount debited-8610/-

here are details of failed transactions on date of 06/08/2017

1) Transaction id- [protected]
Amount-2591
booking date-06/08/2017
train- dehradun express (19019)

2)Transaction id- [protected]
Amount- 3461
booking date- 06/08/2017
train- dehradun express (19019)

3)Transaction id- [protected]
Amount-2591
booking date- 06/08/2017
train- dehradun express (19019)

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Address: Panchsheel Nagar, Uttar Pradesh, 245101

Website: www.irctc.co.in

I booked my ticket by my irctc id - tanuj4josh & irctc registered no.- [protected], but till date i have not receive my refund from irctc. Please refund my amount as soon as possible.

[irctc ticket id -: 5691174]
Transaction id: [protected]
Pnr no [protected]
Train no./name: 04402 / svdk anvt spl
Date of journey: 08-apr-2017
Class: sleeper class (Sl)
From: shmata vd katra (Svdk) to: ghaziabad (Gzb) boarding: shmata vd katra (Svdk)

Thanks

Tanuj joshi
Mob:-[protected]

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Address: Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh

Website: irctc

My daughter nch haritha tried to reserve a train ticket from kakinada to sullurpet by net banking account of sbi/acct no — [protected]. The amount of rs340 deducted but no ticket was issued. Date of booking is 30/05/17. For circar express. Please return my amount of rs340/-the journey date is 2/06/17. My money is deducted from sbi. Icouldnot get the train ticket in booked history of train

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Website: www.irctc.co.in/eticketing/mainpage.jsf

This is in regard of pnr no [protected], they have n't send money to my bank account from which i have done transaction rather they have send it to some "paytmsdk".
How could they do this, the problem is this i don't have my money yet.

Details given by them are:
Transaction id: [protected]
Transaction date: 26-may-2017
Cancellationid /refundid: [protected]
Refund. Amt: 1580.0
Bank: paytmsdk
Refund date: 28-may-2017

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