Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir... Today iam booking irctc ticket in irctc wallet paytm... Transction was failed but amount was deducted... So pls kindly refund amount..

I have recieved this type message.

"thank you for using your sbi debit card 521xx7316 for a purchase worth rs847.18 on pos [protected] at irctc_paytm txn#[protected]."

My num [protected]
Mail ramsrinivas. [protected]@gmail.com

I booked the i ticket on 27/5/17 which i have not received yet. Infact the money is deducted from my a/c but i never got confirmation screen on my p c so i dont have any pnr no to track my courier nor does the transaction appear in booked history so kindly advice what to do. Also how can i travel without my ticket please provide me courier contact no and also the pnr number of my transaction.

I have tried book ticket online through irctc.co.in website on 10-may-2017. Ticket booking was fail but amount 6375 rs was deducted from my icici bank account for failed booking transaction.
In my irctc account's refund history showing amount was refunded on 11-may-2017. But i have verified amount [6375 rs against failed booking] is not yet credited in my icici account.
I have register complaint irctc #5892490. Many time i tried to escalate but i was failed. No communication from irctc.

The worst part and frustration, its very challenging to connect with customer care after huge patience and luck. I decided to start booking from paytm, makemytrip avoid this bloody # [irctc] fellow for train booking. They are not responsible for any thing. They used booking system which is developed by #s or [bandar chaap] developers. Sorry but you[irctc] have to accept something wrong with you.

I have tried book ticket online through irctc.co.in website on 10-may-2017. Ticket booking was fail but amount 6375 rs was deducted from my icici bank account for failed booking transaction.
In my irctc account's refund history showing amount was refunded on 11-may-2017. But i have verified amount [6375 rs against failed booking] is not yet credited in my icici account.
I have register complaint irctc #5892490. Many time i tried to escalate but i was failed. No communication from irctc.

The worst part and frustration, its very challenging to connect with customer care after huge patience and luck. I decided to start booking from paytm, makemytrip avoid this bloody # [irctc] fellow for train booking. They are not responsible for any thing. They used booking system which is developed by #s or talibani developers.

I have booked a Ticket from Nangal dam to lakhnow (NLDM - LKO) having
Train Number - 04502 & PNR number: [protected] for my family.

I got Confirmed tickets in 2AC but after chart preparation my both confirmed Tickets upgraded into 3AC.

At 1PM when my daddy slept that time TC came and ask him to leave 2AC room and to shift 3AC.

They asked TC why this change and they are not gone leave bcs...

Hi,
my IRCTC user id is deactive. i have send several email to [protected]@irctc.co.in but there is no response for last 3 months but i use to get auto acknowledgement every time and get Ticket id for this complaint which i raised. The last ticket id for my complaint is IRCTC# 5882726. Please do the needful

Problem: I am not able to use my user id to login for IRCTC and i couldnt able to create another id since my mobile id is already registered

Thanks
Kumar

Today i booked online ticket from bengaluru ksr station to sagar jambagaru srf for the travelling date of[protected] in the name of two senior citizens mr. Laxmanappa c (My father) & seethamma (Mother). Payment has been paid via debit card & confirmation received from bank for amount has been debited. 9 seats were available at the time of booking. But i hav'nt received sms and mail from irct regarding confirmation of the ticket. My registered mob no is [protected] and email is [protected]@gmail.com. Please respond to me earliest.

I had made a train booking and the same was cancelled by me. The status shows refunded on the website under refunds but the same is not credited to my account yet. I have spoken on the customer care number and they asked me to send the bank statement in PDF format. I have already sent it on the same day but have not received any revert on it. Now the customer care numbers are also not contactable.

On the IRCTC website there is no section to lodge complaints for railway bookings and there is no contact number mentioned for calling up and complaining as well. I am finding it really very difficult to get connected.

I have been following up since long.
Request you to pls help.

Transaction ID: [protected]
CancellationID/RefundID : [protected]

Thanks
Rashmi Darekar

I booked seats in suryanagri express for 29th may... To bandra terminal... And our number was in waiting list... But my seats are not ye cleared i m in train... And when ibwas standing near attendence seats... Ticket checker came and told us get lost... Go in the sleeper class u dont have right to stand there... So kindly take action against it faster...
Pulkit prajapat
[protected]

I have booked online e ticket through irctc.co.in, worth rs.2265/-, confirmed 3a ticket from jabalpur to singrauli, under pnr-[protected], date and time of journey was 4th nov16 23:50, the train got late by more than 6hrs due to some accident and finaly decided to depart on diverted its route and not touching singrauli i. E. My destination, hence i filed tdr on 5th nov 3:00hrs. Till now after more than 6-months, not got refund, status of tdr attached in the emage.

Hi i am nisha today i tried to book ticket from irctc app from delhi to kurukshetra kalka express who runs in evening but transactions failed many time still got 3 times deduction from my account of rs. 586 x3=1758
I booked from irctc mobile app.
Please refund my money i am sharing screen shot of booking fail and transaction done in my account. Please do needful

I tried booking 6 tickets from New Delhi to Ahmedabad for 2nd August 2017 for train number 12958 on Sunday 28th May 2017.
The amount for 3A fare has been deducted from my bank account but a popup in IRCTC window displayed "Transaction rejected by bank" and I did not get any other information from irctc further. the bank statement shows payment to some irctc_PayTM account but my irctc account dores not show any transaction details neither failed nor confirmed.

Railway enquiry number is never picked up.
SMS HELP to 139 reverts various SMS numbers for the same options.

I would like to inform you that on 20th feb i have booked a ticket from mgs to anvt in 22405/bgp garib rath whose pnr no. Is [protected] but for reason "train late more than three hours and passenger not travelled.", file a tdr whose reference no for this is:[protected] later train got canceled due late more than 30 hrs.

As per railway refund rule :- maximum 90 days required to refund but today 94 days completed but no result.

I am continuously asking for the refund from irctc but nothing strong action taken.

Sir actually i have booked my ticket through irctc but there was waiting so when i sit on this train not cleared my waiting so i have fine with no ticket traveling so i m just asking that why gave u waiting ticket for people have no chance to cleared. I gave my fine so when will i refund my money?
My pnr no. [protected]
My name hemant singh
Age 27

Hi Team,
I was doing a transaction for the ticket from Ftp to Anvt for the train no 12428 Rewa Express but my transaction was dropped on 13 th May, 2017 and money was deducted from my bank account
The transaction id for the transaction is [protected] via ICICI bank .
Please get my money refunded to my bank account as soon as possible as it is around more than 15days.
My ticket I'd generated from mail is
[IRCTC #5923531.
Please get my money back into my account.

Thanks &Regards,
Jitanshu Srivastava

This is Siddhant Dogra. I was travelling via 14011, Delhi Hoshiarpur Express on 28/5/2017. I boarded the train from Delhi station at 9:30 pm at night and was on seat number 46 of A1 coach. This train does not have a pantry so they get food saved inside for the passengers delhi station itself.
When i asked for a veg thali and asked for its price I was told that its worth Rs. 130/- . I checked the rate memo online and got to know that its for Rs 50/- only.
I asked them why are they selling it on a higher price and they say its the price. I went upto TTE asking for complaint register but he didn't. He just tried giving me vague reasons and still when i insisted on writing it down, he asked my seat number and told me that he will get it there. he however didn't come and when i searched for him i couldnt even find him and whomever from the staff if i asked where is TTE, all they said is he will come to you but he never did.
It's my humblest request that pls take a serious action on this for this a serious case of fraud and corruption.

Hi,

I have canceled a ticket on 2 May 2017, PNR: [protected] Tatkal Waiting.

However, I have not yet received any refund for the same till date. I have checked with my bank statement and i didn't found any refund from IRCTC.

I have tried calling IRCTC on the following numbers many time but never got my calls answered,[protected],[protected],[protected],[protected],

After trying calls for a few days, I have emailed IRCTC twice about the refund but have not got any response other than the auto generated emails.

I have attached a screenshot of my account. I have canceled another ticket after this and got a refund for that but got ZRO refund for this one even after the ticket was in waiting list.

Hello,
I have booked a ticket to Nagpur from Mumbai on 10 Mar 2017. Due to personal reasons i have Cancelled the ticket on 9 Mar 2017. the ticket has been Cancelled successfully.
PNR no [protected]
Transaction ID [protected] CancellationID : [protected]
Refund Status
But amount is still not refunded back to the account. Please look into it.
I have mail number of times but i have not received proper response.
Please provide me your manager contact number or please solve my problem.

Thanks and Regards

My name is rishikesh Vibhute. I am currently in the train number 82908 called suvidha express. My pnr number is [protected]. My boarding time was supposed to be 12:20am but the train arriver at kanpur at 4 am.
I thought the train would make up its time during night. My scheduled arrival at Mumbai central was 11:20pm of 27th may. I am writing this mail at 10:22am of 28th may. I haven't reached yet. I have paid triple the amount of normal travel fair. It should be renamed 'asuvidha express'. I demand at least half the amount to be refunded.

I booked three tickets of train ahmedabad passenger for my ahmedabad to surat journey. The coach attendant informed us that the tickets could not get confirmed so we had to travel in general department. When i booked the tickets online, i paid 345 rs.. Now i got refund of rs. 145 only. So i wanted to know why i didn't get full refund? My pnr no. Was [protected].