Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Last updated May 2, 2024
Complaints 10798
Resolved
1834
Unresolved
8964
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 253

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
ravi296
from Mumbai, Maharashtra
Report
Copy

Refund request

Address:Mumbai City, Maharashtra, 400078
Website:irctc.co.in

I would like to inform you that for the cancellation of ticket with pr no [protected], hatia express, no action has been taken yet, the request to process the refund has not been done yet. It has been eleven days since the ticket has been cancelled plus the customer care are of no help since they don't answer the call. I would be much obliged if you process my request asap....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
8 Comments
Report
Copy
R
R Group
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ticket not booked & amount debited from bank

Address:Mumbai City, Maharashtra, 400078
Website:irctc

I was booking a ticket but suddenly the transaction failed as the seats were full, but my booking amount is been debited from my bank a/c.

I need a refund for the same amount Rs. 1365/-

Reference I.D. NUMBER[protected] via my HDFC Netbanking

My Email ID. [protected]@gmail.com

Contact Number - [protected] .

Name - Prathamesh Narkar...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
abhaykm
from Pune, Maharashtra
Report
Copy

Regarding OTP not received for registration at IRCTC site

Address:411001
Website:irctc

I am trying to register myself on irctc but for last 3 days i am unable to receive mobile verification code otp for my mobile n [protected]. My email id verified [protected]@gmail.com. There is no problem wiyh my mobile. I am receiving other messeseges regularly but what is the problem with irctc i am unable to understand. Please consider it as an urgency.
Please help
Abhaykumar mishra, pune...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
ShamsTaqvi
from Kanpur, Uttar Pradesh
Report
Copy

Company didn't refund my cancellation tickets amount

Address:Lucknow, Uttar Pradesh, 226018

After so many email and calls complaints to irctc past 1 month they didn't refunded my two tickets amount till yet and now they're not responding my mails.

Here are my both the ticket number which were generated after my complaints to them.
First ticket number - [#5787368]
Second ticket number - [irctc #5819775]

I had submitted all the documents which they asked for. Including my estatement and...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
pioneer02
from Durg, Chhattisgarh
Report
Copy

E ticket refund

Address:491001

I have try to book an E-ticket from Allahabad to Nagpur through irctc rail connect app by my mobile on 12th May 2017 at 12.06 PM morning. During processing an amount of Rs. 1301.50/- was debited from
my SBI A/c. No. [protected] with reference No [protected]IGABHITXI6 but no ticket was issue for this transaction.

I request you please refund the above amount in my account.

Thanks and Regards,
br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rajeswarisudhakar
from Bardoli, Gujarat
Report
Copy

Refund amount is not credited in my bank account

Address:Pune, Maharashtra

Transaction id - [protected] & [protected]
Cancellation id - [protected] & [protected]
Refunded amout - rs. 1410 & rs. 3310. Above said both tickets were booked through irctc mobile app and both tickets has been cancelled. Cancelled amount has been refunded by irctc through paytmsdk. But i have not received those refund amount in my bank account yet. Kindly look into the matter and pl inform when i will be receiving...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
AKshay Bhargude
from Mumbai, Maharashtra
Report
Copy

Ticket price deducted both times but tickets not generated

Address:Pune, Maharashtra, 411043
Website:Irctc.co.in

I tried 2 times to book ticket for 29th may to travel from Pune to thane, but both times Rs 96 deducted from my account but tickets not get Generated by saying your bank rejected transfer but money has been deducted total 192 Rs from standard charted bank. I want my Rs 192 back as soon as possible. Very frustrating feeling i am going through, everytime such things happens...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Azaru
from Mannarakkat, Kerala
Report
Copy

Cash not refunded

Address:679336
Website:[email protected]

Hi,
I have problem as refund on cancelled tickets is not credited to my account even after its showing refunded.
Details are:-
1 [protected] 12-May-2017 [protected] CANCELLED 1250.0 1130.0 PAYTMSDK REFUNDED 16-May-2017

Bank customer care informed me that irctc has not given refund instructions to bank and irctc is not accepting this statement....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sssriku86
from Bengaluru, Karnataka
Report
Copy

Failed ticket booking refund amount not credited on account

Address:Khordha, Odisha, 751006
Website:irctc.co.in

Hi,

This is Srikant Sekhar Sahu
User name- srikuuu86
mail id- [protected]@gmail.com
mobile no- [protected]
Transaction id-[protected]

I tried to book a ticket on 11.05.2017, but it was failed and amount got debited from my account.

Later on 12th May'17 on my IRCTC account it showed it has been refunded to my account.

But, while i checked my account...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vijay Singgh
from Mohali, Punjab
Report
Copy

Not refund of cancelled e tickets

Address:Sitapur, Uttar Pradesh, 261303
Website:Google

Sir,
I'm vijay kumar Singh from district sitapur U.P. I have booked two e-tickets on 19th of April but at the time of prepared of chart only one ticket become confirm that's booking I'D was- [protected] & pnr no was [protected] and I again booked second time on 10th of may that's booking I'D was [protected] & pnr no was [protected] this also only one ticket become confirm but I am still waiting for refund so please take necessary...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
dipendra.ckb
from Gurgaon, Haryana
Report
Copy

Refund on cancelled tickets is not credited to my account

Address:New Delhi, Delhi, 110017

Hi,
I have problem as refund on cancelled tickets is not credited to my account even after its showing refunded.
Details are:-
[protected] 15-May-2017 [protected]
CANCELLED 535.0 475.0 PAYTMSDK REFUNDED 17-May-2017

Bank customer care informed me that irctc has not given refund instructions to bank and irctc is not accepting this statement....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Agra, Uttar Pradesh, 282005
Website:www.irctc.co.in

What is this man, amount deduct from my debit card, ticket available at booking time, but transaction failed i dont know why??
Ticket not confirmed, we have to go in uthavani to kanpur
But after that there is no availability in seats
What can i do???
Where is my money??
How can i go???
No seats available in other trains???
Transation id is [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
J
jitender singh thapliyal
from Noida, Uttar Pradesh
Report
Copy

Non receipt of refund amount of Rs. 1888.3 (two times) i.e 3776.6 in the case of Jitender Singh

Address:Faridabad, Haryana, 121001
Website:[email protected]

I was trying to book ticket through IRCTC Rail connect app on 12.05.2019 from Delhi to Kotdwara by train No. 14044 Garwal Express through IRCTC login ID m17102. I fiiled up all details of pasengers and when i tried to make payment through my debit card of Bank of Baroda i filled all the details of payment i.e account number and my passward for payment but due to technical problem payment could not be made that time and again I made payment...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
PrashantBaj
from Raha, Assam
Report
Copy

Improper working of irctc website

Address:800014
Website:www.irctc.co.in

I was trying to book a ticket on 19/05/2017, at 8:32am, and for payment, I chose the 'm-Visa/scan and pay' option, I scanned the QR code with my smartphone, and it responded that my transaction has failed. Then I re-tried, and again it failed. But after a few minutes, two messages came telling that Rs, 270.33(My ticket fare) has been debited from my account. Now a total of Rs.540.66 are debited from my account and I dont even have my ticket...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
G
Gautam sudha
from Delhi, Delhi
Report
Copy

Refund not credit in my account

Website:[email protected]

I was book ticket in one person gaya junction to new delhi (ndls)
Train name Mahabodhi express
train no.12397
Pnr.no. [protected].
Transaction id [protected]
Transaction date[protected]
I can check to my irctc sites status show your ticket has cancelled and refund your money 430 to paytmag bank.
Sir please solve this problem and my refund balance credit in my account....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
akt123
from Pune, Maharashtra
Report
Copy

Less refund credited

Address:New Delhi, Delhi
Website:irctc

I have got less amount of money as refund against PNR [protected], Transaction ID -[protected], DOJ- 12.05.2017 by NDLS- DDN Janshatabdi, Train No10255.
I got refund as Rs 240/- whereas I have paid Rs 420/-.
Ticcket was not confirmed and remained in W/L. But irctc is not listening to my mail call and all the time they are sending some id numbers which does not follow any action.
Please aprise them to take some positive...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
bks1316
from Mumbai, Maharashtra
Report
Copy

Irctc e ticket cancel but not refund

Address:474012

Dear sir,

I have booked my train ticket from raja ki mandi (Rkm) to vidisha (Bhs) boarding: datia (Daa) using my debit card uco bank (Paytm m) in irctc connect. Cancelled the ticket on 05 may 2017. The refund status in irctc shows that the amount has been refund on 05 may 2017 to paytm m.

Cancelled transaction details:

Transaction id : [protected]
Pnr no. : [protected]
Train...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sathiya@123
from Thiruvananthapuram, Kerala
Report
Copy

Ticket details not received from railways

Address:603209

Sir i book the tickets in train no 16105 for the date of 6 june in irctc. But i did not received any mail about ticket information and also in mobile. So please request to solve this problem. Here my pnr no:[protected] and the incident is happened in date in 15 may 2017. And the contact details for irctc also is very worst there is no response and reply from irctc so please take neccessary action for this...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Tulika538
from Mamit, Mizoram
Report
Copy

For debit my bank account

Address:Sitamarhi, Bihar, 843301
Website:IRCTC

I have booked online ticket from bandel janction to muzaffarpur janction 10/8/2017 in sleepr class for 2 person and 2 ticket amounting rs-610/ on 17/5/2017. I haveattemped 1 time for booking amount of rs - 640 debited to my bank account. But i have no rech booking conformance. I have no rech pnr number no ticket. Butremaining rs - 640/ was so not forcreedeted to my bank account by irctc. Pleas check the above matter and refund my amount of...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
Jaggui
from Jammu, Jammu and Kashmir
Report
Copy

Ticket refund

Address:180001
Website:Irctc

I booked the ticket and the train was late more than 6 hours i filed tdr the same day and now after one month i got the msg from irctc that the tdr you filed was rejected as it was a confrim ticket of 3ac with pnr no [protected]. No reason of cancellation was given. My travlleing date was 16/04/2017 and i filed the tdr on the same day. Registration no is[protected]. It is showing in the irctc webpage of my id that no edr has been fed against...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy