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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 261

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P
Pranay R Murudkar
from Mumbai, Maharashtra
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Money not yet refunded

Address:400701
Website:irctc

Money not yet transferred to my account its been 11 days now

My transaction id for 16/4/17 [protected]

Transaction id for 17/4/17
[protected]

Amount of rs.4185 for both the dates is not yet refunded to my account. Its been more than 11 days. Even after mailing irctc there is no response. Kindly check and revert to this at your earliest...
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Address:Ind
Website:irctc.co.in

I am travelling now in the train 12817. I have ordered a veg meal but vender is demanding rupees 100 for veg thali. Also i have taken a masla tea and vendor has demanded rupees 20 for tea. But its rate is as par rate menu is rupees 50 for veg thali and tea is 10. I am requesting to you please take immidiately action. I am traveling form bokaro to anand vihar. And coach is b-1,...
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C
canarabank6
from Beliator, West Bengal
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Regarding food

Address:Mumbai City, Maharashtra, 300001
Website:www.irctc.in

Dear
Sir I s k Singh pnr [protected].would like to draw ur kind attention towards the food provided by you in duronto express 12246 dated 28april 2017, quality is so poor rice not cooked properly roti n all made one day before served what is this sir after eating this person will be I'll me also suffering form after eating this food its will leads to food poisoning if repated so sir I request you to take necessary step otherwise I...
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R
Rabindra Kumar Behera
from Durgapur, West Bengal
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Wrong email id

Address:Balasore, Odisha, 756001

I Rabindra kumar behera living in FM Nagar Balasore odisha and doing service in marine polive on coastal line in ofisha. I have already register my name in IRCTC app.But mistanly i enter my email id [protected]@gmail.com insted of [protected]@gmail.com. And my user id is Rabi1_23. Pass word is Rabindra123. My phone no is [protected].

Suggrst me what i can do....
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A
Abhi1292
from Chennai, Tamil Nadu
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Rude behavior by the TTR.

Address:600017

I had booked a ticket in the Bangalore mail from Chennai. Mine was confirmed and my dad's ticket was on RAC. I had to cancel my trip to Bangalore and hence gave a signed copy to my dad authorizing him to use my confirmed birth in place of his RAC ticket. My dad had a terrible leg injury and was finding it very hard to walk itself. Upon notifying the TTR at coach S2 of the Bangalore mail, he replied sarcastically to my dad as asked him to...
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C
Chanchal Thakur
from Ramnagar, Uttar Pradesh
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Refund against cancellation of counter ticket

Address:Varanasi, Uttar Pradesh, 221005
Website:irctc indian railways.

Dear sir,
It is with regret, i would like to bring to your kind attention that, i booked a ticket on dated 5/04/2017 from bhu reservation counter varanasi having pnr no.[protected], train no 12801 d. O. J. 10/06/2017 from bksc to mgs through atm card swipe of rs 1420.00. I cancelled the same ticket on 06/04/2017 at manduadih varanasi, ticket reservation counter and requested for refund amount ie. Rs.1290/= which the reservation staff...
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M
mothermaa
from Mohali, Punjab
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User id and password lost

Address:Ludhiana, Punjab, 141010

Sir/madam

I forgot my user id and password can you please send me my details on my e mail adress which is [protected]@gmail.com
I will be
Reirctc website is asking for email verification password when iam trying to open my account on existing user id and password. They have not given this password earlier. I am unable to cancel tickets. Kindly help...
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S
Shamshad7
from Kolkata, West Bengal
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Amount twice debited for a single online ticket

Address:Kolkata, West Bengal, 700037
Website:Irctc

On 27-04-17 at about 22:25 I online booked a train ticket for joy ride from Darjeeling round trip for[protected]. In my first attempt the on-screen message showed that the bank rejected my transaction so I tried next time and it was a successful transaction . My ticket for Joyride from DJ to DJRZ was confirmed.( PNR NO.[protected]). But to my horror an amount of 1633.12( Rs 1600 for two persons ticket) was debited from my credit card. I contacted...
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G
Gopi Nath.B
from Hyderabad, Telangana
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Irctc refund the amount but not credit in my account

Address:New Delhi, Delhi, 110001

We book tickets from hyderabad to chittoor and chittoor to ernakulam and return same, but due some health issues we cancelled the tickets on 14/4/2017.
The pnr is [protected], [protected], [protected], [protected]
O that i send mail to [protected]@irctc.co.in, and after i spoke to them they told that we already refund amount on 15/4/2017,
The ref no are[protected],[protected],[protected],[protected]
Total amount...
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A
Alkanimbhorkar
from Delhi, Delhi
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Tatkal ticket booking issues

Address:New Delhi, Delhi, 110001
Website:www.irctc.co.in

Good morning sir,

Please refer my previous same complaint.
I have irctc id, i. E. "alkanim".
Today also i tried to book tatkal at 11am, but as tatkal time start (11am), i out logout & message displayed, "sorry, please try again". Such thing happened three time between 11am to 11.03 am.
After 3 mint, i. E. 11.03 am, it allows me, but it goes tqwl 62 waiting.

This is my continuously 4th time...
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అన్వేష్ తాళ్ళూరి
from Hyderabad, Telangana
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Train number 22707 is worst. Looting customers

Address:Visakhapatnam, Andhra Pradesh, 530041

Ticket fare is ₹810/-. A/c is not working. When we asked technician he is telling it's a train run train. If it's trail run why it is running and that too on heavy fare.

Seating is so conjusted. Heavy person can't event sit for a while.

Toilets maintanence is worst. Water is leaked outside is western toilet. No soap for hand wash. Smell is coming horrible....
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A
a140294
from Delhi, Delhi
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Payment settled but ticket not booked

Address:Thane, Maharashtra, 400607
Website:www.irctc.co.in

I booked a Tatkal sleeper class ticket from Bandra Terminus (BDTS) to Ahmedabad (ADI) for travel on 28-4-17.
Transaction Id - [protected]

Paid through Net banking option of HDFC bank.
The transaction ID is showing in the Last transaction details screen with the Booking status as SETTLED.
After clicking in the ID, no PNR number and passanger detais are available.

The amount of Rs 416.50...
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G
giriluna
from Gurgaon, Haryana
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Debit amount not refund

Address:Varanasi, Uttar Pradesh, 221003
Website:IRCTC

I have booked the Ticket from IRCTC Account on 26th April- 2017 from my debit card and i was not successful, after that i checked my UBI bank account and there was RS 1893.25 P debited from my account.

Kindly tell me how to get my money back

Regards
Aditya Singh
[protected]@gmail.com
[protected]...
+1 photos
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T
Tanya Narang
from Hapur, Uttar Pradesh
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Refund of the cancelled ticket not received.

Website:www.irctc.co.in

It's more than 7 working days that i didn't received the refund of the following cancelled tickets.
The tickets was cancelled on 17/4/17.
And i didn't received even a penny.
Refund amount should be 525+525=1050
Pnr [protected]
Train no. 12205 ndls to ddn
Date of journey 19/4/17
&
Pnr [protected]
Train no. 12206 ddn to ndls
Date of journey 22/4/17...
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S
Sonu Delhi
from Noida, Uttar Pradesh
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Refund against E-ticket waiting was not confirmed

Address:New Delhi, Delhi, 110034

1. Pnr:[protected], train:12417, doj:24-04-17, sl, ald-ndls, dep:21:30,
Raj kumar dubey, wl 91,
Fare:375, sc:0.0+pg+ins

2. Pnr:[protected], train:12417, doj:24-04-17, sl, ald-ndls, dep:21:30,
Anuj kumar, wl 161,
Fare:375, sc:0.0+pg+ins

Both ticket was booked by e-ticket but on the date of journey did not confirmed

Now i m waiting for refund my money....
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P
pankajaec06
from Pune, Maharashtra
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TDR refund not received

I have not received my tdr refund till now. Please take a action against on it.

Cancellation id-[protected]
Pnr number-[protected]
Date of journey 14-mar-2017

Tdr status cr registered
Tdr filing date 14-mar-2017 15:00:21 hrs

It has been more than 4 months now but the status is still the same. Its really pathetic that the service is getting degraded.
Please refund...
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D
Dhiru88
from Mumbai, Maharashtra
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AC Not working in Mumbai Express

Hello,

I booked ticket at Mumbai Express from Mangalore to Thane on 25th April 2017.
PNR:- [protected]
Seats:- B3- 58/57/ 60 & 61
The services provided in train was average, however AC for the specific berth was not working.

I with other passengers raised complaint against it to TC and Ac mechanic, however we didn't get appropriate resolution. Mechanic claimed that there are some issues...
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J
jhamamta1234
from Gwalior, Madhya Pradesh
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Train ticket not booked but amount rs 1816.85 deducted and not refunded

Website:irctc.co.in

Sir, on 12 april 2017 i was booking train ticket for two adults from gorhaul (Grl) to ranchi (Rnc) to travel on 14 jun 2017 and paid the booking amount of rs 1816.85 but irctc didnt book the above mentioned ticket and booking amount of rs 1816.85 was deducted from my idbi bank account which i have not received so far. Kindly do the needful//thanks//...
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Website:www.irctc.co.in

I had boarded Viswabharati Fast Passenger on 23/04/2017 which departed fromHowrah station at 4:40 pm and was scheduled to reach Bolpur station at 7:35 pm (PNR [protected]). Due to severe storm on the way the train got delayed. It was even halted at Burdwan junction for almost over 3 hours (9:15pm-12:50pm). It resumed journey but shortly came to another long halt a little before Talit Station (the next station after Burdwan junction). Several...
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A
Anoop Venugopal V
from Eluru, Andhra Pradesh
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Dirty birth and low standard facilities

My ticket booked in 2nd at from madurai to chennai. Train no 12641 date[protected]. Pnr [protected] seat no 46. After paying for 2ac i was provided the least quality birth.. Near the door with no space to sleep and no access vents with shabby smelling sheets and curtain. Since i board the train at 12pm i have little option to complaint. Is this the way railway earning looting the customer. Need a solution for money and the discomfort costs....
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