Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Please refer my previous complaint about ticket booking.

There is some issue with www.irctc.co.in, as tatkal ticket booking period period starts, site goes hang/ auto logout / site not opening/under maintenance etc. kindly look after into the matter and provide solution as early as possible otherwise declare clearly that online ticket booking system is available only for agents, not for common man of India.

We wish to inform you that your ticket against pnr number: [protected] has been cancelled successfully as per your request. The refund amount of rs. 4800 will be refunded back to your respective account shortly.

My user id is pn2611

Please refund my amount in my sbi account cancelled ticket pnr is [protected]

I was cancelled ticket 15.5.17 and transection id is [protected]
Email id - pihu. [protected]@gmail.com

Nitin kumar verma

Respected sir,
I m passenger traveling from new delhi to chandigarh on 24/05/2017 having train number 12011 with pnr number [protected].
As per your ticket expense you have to provide us omlette of 2 eggs in breakfast but you provide me omlette of 1 egg only please check and take stricted action against dis type of cheap services provided by indian railway to me or any other passanger.
Regards
Lalit aggarwal
[protected]
[protected]@hotmail.com

Good morning
Sub:misbehave & scams by conductor of motor train.
Sir
My ticket is confirmed in rail motor (Train no. 72451) for kalka to shimla (Pnr-[protected]). Driver & conductor not open the door of rail motor train and told your reservation is cancelled. I am trying to much but they not open the door and finally starts train and go away. They take more money from other passengers/tie up with hotels and sheets given to them directly.
P1-neetu bhatt 38 yrs
P2-arnav sai bhatt 7 yrs

Hi,

I tried booking e-ticket on 05/05/2017 from IRCTC website two times but both the time transaction was failed. But i didn't receive refunded amount in my account for both the transactions. I contacted to bank regarding this but they are saying that they have not received that amount from the IRCTC side till now. could you please confirm when can i get back my refunded amount. Although it is showing refunded in the IRCTC website. Can you please provide complete details of both the transactions and its current status.

Transaction ID Transaction CancellationID /RefundID Status
Date

[protected] 05-May-2017 [protected] REFUNDED
[protected] 05-May-2017 [protected] REFUNDED

Refund not credited
I have booked a ticket and paid using my debit card, the payment gateway was patmag. Then I cancelled the ticket and its showing refunded but I have not got the money till now. Please have a look below for further info.

Transaction ID : [protected]
RefundID : [protected]
Refunded Date : 21-May-2017

Whenever I check my Refund status, it shows REFUNDED TO BANK, but it shows bank name as PAYTMAG.

Dear IRCTC,

I have booked Ticket on 15th May 2017, But due to some error money was deducted twice.
In System I can see Amount is refunded but till date i have not received.
Tried to call Customer care but in vain.

Details Below-
User name- KashilkarN

Transaction Id- [protected]

Status - Refunded.

Kindly let me know whom to contact.

Regards
Ninad Kashilkar
M-[protected]

We have booked tickets from pune to hazarat nizaqmuddin and hazarat nizamuddin to pune on 20/3/2017 in train no. 12263 and 12264 respectively with ticket no. 16495419 and 16495420 respectively. Due to some unavoidable situation we have cancelled the ticket for a passenger. The amount which has to be refunded is 2135 and 2665. We have not received the amount till date. Kindly resolve the issue as soon as possible.

I am travelling from Lucknow to Meerut (23rd May 2017) took 22453 RAJYA RANI EXP.

Train is suppose to depart at 2.40 PM and it is 2.30 now but still A/C and fans nothing is functional yet. This is not at all the acceptable service.

In the month of May when the Summer is at peak, people are suffering from heat strokes. But the facilities of IRCTC is not at all upto the mark. Highly disappointing.

21/05/17 I have booked waiting tatkal ticket Latur express Latur to dadar irctc withdrawal 1776 from my account ticket not conform and irctc didn't give my money back please give my money back immediately dear respected sir or madam please. Give my money back to my Sarswat bank account vasai West Branch. Irctc withdraw my money from my rupay debit card but I didn't have received any conform seat but my money withdraw I have don't receive my money plz back my money

This is an application for the theft caused in the howrah pune duronto express on 21/5/2017. I was travelling from howrah to pune with my small baby on 20/5/2017 from howrah train no -12222. And pnr no - [protected].in the morning of 21/5/2017, i realised that my purse was gone from the seat itself. The train then just left the station of manmad at 6.20 am. I had many valuables listed below along with very important documents like pan card and driving license.
These are the items that was there in my maroon - beige colour purse:-
1. Gold chain - 10 grms - rs 30, 000/-
2. 2 silver bangles - 35 grms - rs 1500/-
3. Silver anklet - 20 grms - rs 600/-
4. Fast track watch - rs 5000/-
5. Spectacles - rs 5000/-
6. Mobile charger - rs 500/-
7. Cash - rs1000/-
8. Atm card of axis bank and allahabad bank
9. Pan cadr
10. Driving license.

If any of the aforesaid things could be found please let me have have the information at the aforesaid contacts. Its a request sir as the documents and belongings were very very important to me. I have already lodged an fir at the pune railway police station. We are buying tickets with such a hefty sum of 5, 320/- just for this sake that we will get this type of service from railways.
I want my money back or things wahtever may be the case, otherwiser ill be taking legal action against railways.

Soma roy mukherjee
[protected]

I have booked ticket on[protected] in tatkal in bundelkhand express from jhansi to chitrakoot but the money got debited from my bob account bit didint get the seat reserved plz return my money rs -2175 plz return it guys i want to go so plz get me my seat or give me my money back or my faith will be gone from you plz give me yar plz this has happened with me 2 to 3 times so plz give my money back

I have an account in irctc.Co.In (User name is amritan04). i have not recived any OTP of email verification password and mobile verification password. I already got the mobile verification password by an sms. But, i can't get email verification password. Please send the email verification password in to my mail ([protected]@gmail.com) urgently or suggest to how can we verified my email ID my account.

I book tickets online rarely, and find that the irctc's web-site is indeed loo-sided to allow greater flexibility to agents, as they are white-listed, and a common person like me cannot create more than 2 tickets in a session.

If i need a multi-station ticket, or a ticket that crosses across several days, i need to book them separately on different days across different sessions.

Really it seems like everyone has been black-listed, and only agents are whitelisted. This is a faulty system, as the govt is promoting agents in this day and age of technology. I would understand reservations for small/remote/rurals towns, but it makes no sense to allow agents into the system.

Not received confirmation sms or pnr of reservation status
i have booked a ticket from irctc, the transaction is done.But i have not get the sms confirmation of reservation and pnr no. Is also not showing, i have made a payment through hdfc bank mvisa app. Money has been deducted but reservation status not received. My transaction id is mvisa[protected]znbcj1
i have mailed to [protected]@irctc.Co.In so many times.But there is no response from your end. Pls refund my money immediately.

To delete my irctc account because I mistaken when updating my profile so mobile verification successful. But email verification not successful. So I can't come back can't proceed any thing. Now I opened another account in irctc by using my mother number. So kindly delete this wrong account. Then only I can update my mobile number in my profile. User Name-shobskart mobile number -[protected] password- Karthik13.

Name RAMESH Shevappa Nellikoppa my irctc profile id sohannakul actually I entered wrong email is [protected]@gmail.com my correct email address is [protected]@gmail.com please edit email address priority and give me one chance for using and getting a benefit for irctc service. Thanking for RAMESH Nellikoppa I humble with your service regards.

I had booked the ticket from IRCTC, 1st ticket from Gaya - Hwh PNR [protected] Transaction ID [protected]. The train was delayed by more than 3 hours due to which I missed my onward journey Hwh - Ypr PNR [protected].. Transaction ID [protected]. This caused me a loss of Rs 7040. Please look in to it ASAP. Railway is Thug .. I had to book a different train Suvidha express where they charge Rs 1700 for a Rs400 ticket from Vizianagram to Ypr.. Pathetic Seriously pathetic condition. I will sue them in court and consumer forums. We pay our hard earned money and get what "only crap " from railways

I have booked a ticket in tatkal from coimbatore to bangalore. I had done my payment through sbi net banking. Amount sent to irctc but i didn't get ticket.

No one responding the call what mentioned in irctc customer care numbers.

Transaction ref ID - IGABINZOU3
Date of payment - 21-May-17 11:09
Amount - Rs.770.0
Train Name - Bangalore exp(16525)

Passengers travelling on Duronto from Secunderabad to LTT have to put up with the heckling of catering and house-keeping personnel for tips. The Railways need to understand that passengers are already paying a premium for travelling on trains such as Duronto that includes the cost of food, cleanliness, etc. The contractors and railway house-keeping people need to be advised against asking passengers for tips. After all, they are just doing their job (although not very well) for which they are supposedly getting paid for. This attitude of the staff makes the experience of travelling by these trains unbearable