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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Mar 21, 2026

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 267

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Address: Bangalore, Karnataka, 560078

Website: www.irctc.co.in/eticketing/home

Tried to cancel 2 e-tickets multiple times atleast 15 hours before the train departure.. But cancellation did not go through as there was a server error. Tried again 3 hours back.. Noe it says zero amount will be refunded as chart is prepared.
Tried to file tdr but there is no such reason as 'server not working'. This is ridiculous. We neither have proper servers to carry out transaction with out any issue nor there are enough ways to report the issue correctly.

Please refund amount for my 2 tickets considering it as cancelled before 15 hours of train.

Ticket-1:
Pnr [protected], date of journey 22-apr-2017
Train number 22708

Ticket-2:
Pnr number[protected] date of journey : 22-apr-2017
Train number : 22708

Please do the needful asap.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Respected sir
I send you an email before.you haven't replied my query yet.my inconvenience was that i tried to book tatkal ticket all was well until it was about complete transaction of money. The seats got filled so fastly and i failed to book seats for 4 people. And the most regretted thing was my money was withdrawn from my respective bank. And i don't have any tickets in my booking history
Around 1695 rs was deducted from my account i want my money back
Thank you

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Address: 400081

I was travelling in LTT karmali double decker train number 11086. While I was on the move the train was 30 mins late but there was no announcement for the train status on the platform of my boarding station (kankavli- KKW).
However after boarding the train, I came across that there was no water in the washroom of my coach and also the washrooms were not kept upto the mark. I raised this issue with the TC who after some time got me with the responsible authorities who then sorted out the problem, however when I asked for the complaint book I was promised by the tc that he will provide me with one but in the course of 4 hours the authorities were unable to provide me one. My pnr [protected]

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Address: Khammam, Andhra Pradesh, 507138

Website: Irctc

I booked tickets on irctc app on 18th april.

Money is deducted from my bank account but the

Tickets are not generated.

Irctc_paytm txn#[protected].

Please refund my money as soon as possible. The

Amount deductedâ€‹ from my account is rs 648/-.

I complained about the tickets in

[protected]@irctc.co.in. But the problem not solved

State bank of india

[protected]

Sagar

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Hi Sir,
I tried a ticket in Tatkal quota on 18th but ticket not booked and money got deducted from my account. Transaction ID is [protected].
I am trying to contact with their customer care number, no one is picking the phone. I sent a mail twice but not any response got. My request id of mails are are :- [IRCTC #5631921] and IRCTC #5624177. Please do needful.

Regards,
Sharad

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Apr 21, 2017

Updated by schoudhary1111 Hi Sir,
I tried a ticket in Tatkal quota on 18th but ticket not booked and money got deducted from my account. Please return my money. Transaction ID is [protected].

Apr 21, 2017

Updated by schoudhary1111 I sent a mail thrice to IRCTC customer service. We did not got any reply.

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D

db11051988

from Arambagh, West Bengal

Apr 21, 2017

We are belongs from Birbhum diatrict.we dont have any available trains from andal to sainthia.our communication going in dark .we are not getting any return tickets from asansol division .
Suri station is very darty for rust of rusk.

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Address: Kolkata, West Bengal, 700027

Website: www.irctc.co.in

Two cases:-
A) transaction id [protected] trn dt 11-apr-2017 cancellation / refund id [protected] cancelled amt 7250.0 refund amount 6110.0 refund to axis credit card refunded on 12-apr-2017

B)transaction id [protected] trn dt 11-apr-2017 cancellation / refund id [protected] cancelled amt 6420.0 refund amt 4800.0 axis credit card refunded 12-apr-2017.

No refund received in my credit card as yet. Confirmed with customer care of axis credit card that no refund is also there in que.

Please look into the matter and refund the cancellation amount.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Apr 20, 2017

Updated by arupdarsi MATTER WAS REFERRED THROUGH MAIL at [protected]@irctc.co.in . ticket id IRCTC #5618272, IRCTC #5618094 on MONDAY 17/04/2017 for which there was no response. reminder given on 19/04/2017 but no reponse till 20/04/2017

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Address: Aurangabad, Maharashtra, 431005

Website: irctc.co.in

I booked tickets for my journey from Aurangabad to Kalyan and back on irctc.co.in.
But due to some reason, I had to cancel my trip. The status of tickets is showing refunded on website, but I didn't receive any refund in my bank account.
The PNR numbers and cancellation IDs are :
[protected] [protected]
and
[protected] [protected]
Also, I am attaching screenshots of the cancelled tickets and the mini statement of my bank which shows the the deduction of amount while booking tickets, but no refund.
We usually don't check the refunds because we trusted the system. But after facing this, we think we should look even the previous records.

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Address: Bharatpur, Rajasthan, 321001

Website: Irctc next generation

Sir,
I payed 755â‚¹ for a ticket on 19/04/2017 and after payment it showed that booking cancelled due to charting done I have not got any refund pleased return my amount details are from bharatpur to Jaipur shtabdi. Please help. And that when I tried to book that ticket from other account I got ticket without any problem but the amount of my first ticket is not refunded. I payed through paytm

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Address: New Delhi, Delhi, 110001

Website: www.irctc.co.in

Dear sir

Pfa
Date 31/3/17 i was booking ticket from online irctc.com while booking ticket at last stage payment process going and sudden my id logout, after one minute i received text deduction rs 5971.10 on registered mobile number [protected] from bank s. B. I
But ticket still not booked.
Transaction id ([protected])
I have written mail to irctc for refund ticket id: [irctc #5483681]
Please response comfirm me
Beacause i want to do other ticket for the same
Till not refunded my money do need full
I have done lots of mail from email faizan. [protected]@gmail.com.
Irctc usrename - faizan_rk

Kindly refund my money, from my a/c deduct rs-5971 with service charge
Plz find attachment of all msg and debited
After 10 days i got mailed by irctc
Arl no -

Pfa all attachment i have already send to irctc in pdf and jpg both

Kindly help to refund my money

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Vikas `Rai

from Bengaluru, Karnataka

Apr 21, 2017

My pnr no. IS [protected] and date of journey was 31-03-17 and i cancelled my ticket on 27th march and my transaction id is [protected]. I was suppposed to get my refund money i.e. 1940 rs. Back into my account within one week but till now i haven't got and no action is being taken from irctc end so please take some steps towards it .

R

rajapulusu

from Chennai, Tamil Nadu

Apr 21, 2017

PNR Number [protected]
Transaction ID : [protected]
Jounrny date : 06-Apr-2017

Booked date : 03-Apr-2017

Date of Cancellation : 04-Apr-2017
Ticket fare : Rs. 425/-

Kindly do the need full.

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Address: Patna, Bihar, 800013

We started from patna (Train no - 12792) on 20th april 2017. And since the beginning there is no attendent. The technician told us that tje attendent went home because the contractors are from hydrabad. We asked for the bedsheets and then got to k iw that the attendent didnt come.

Its ridiculous something like this is hapoening in the train. We are still in yhe journey to nagpur.
If you want more info olease mail me on tina. [protected]@gmail.com

Sincerely,
Tina shubhamoorty

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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miansari102

from Mumbai, Maharashtra

Apr 21, 2017

I booked tickets on 27 feb i made payment online, and then cancel the ticket on 8 april. but i didnot get my refund back. amount is 3620/- at refund section its showing refunded in bank and bank name is showing PAYTMAG, i dont know what is this.

cancellation id: [protected]
PNR NO: [protected].
please solve the matter.

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Most charging points are not working in shatabdi express from chennai central (Mas) to mysore junction (Mys). Train no-12007
Please look into this issue.

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Sharukh Sayyed

from Mumbai, Maharashtra

Apr 21, 2017

I purchased 4 tickets online for LTT To ALD by 11071 KAMAYANI EXPRESS on 16 April, 2017.through my Debit Card of AXIS BANK from- where a sum of Rs 3060 is debited on 15/04/2017 at info: PUR/IRCTCAPIN/NEW DELHI// Seq No[protected] Please do the needful as early as pssible.

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This has reference to PNR [protected] booked in Train No. 12261(Howrah Duronto).
Passengers are my parents who are 81 and 76 years old. However, berths have been allotted in UB and SU.
Online booking should have a logic built in to allot lower berths specially to Sr Citizen category. How can suckh aged persons climb upper berths ? Hence I request to re-allot the berths and also a suggestion to have this logic built in your query while booking essential tickets by customers.
Thanking in anticipation
Anshuman Chatterjee

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Website: www.irctc.co.in/eticketing/loginHome.jsf

Respected Sir
I had cancelled 4 tickets on 28 feb, 2017 and its been more then one month and IRCTC have not yet refunded the money. the information and ticket cancellation receipt is attached to it.

PNR No: [protected]
Train No. & Name: 12238/BEGAMPURA EXP
Quota: GENERAL (GN)
Cancellation ID:[protected]
Date & Time Of Booking: 03Jan2017
15:44:48 HRS Class: SLEEPER CLASS (SL)
From:AMBALA CANT JN(UMB) Date Of Journey:08Mar2017
To:VARANASI JN(BSB)
Boarding At:AMBALA CANT JN(UMB) Date Of Boarding:08Mar2017
Scheduled Departure:08Mar2017
21:00 *
Resv. Upto:VARANASI JN(BSB) Scheduled Arrival:09Mar2017
12:40 * Adult:4 Child:0

FARE DETAILS :
Total Collected Fare 1840.0 Rupees One Thousand Eight Hundred and Forty Only
Cancellation Fee 480.0 Rupees Four Hundred and Eighty Only
Total Refund Amount 1360.0 Rupees One Thousand Three Hundred and Sixty Only

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Address: New Delhi, Delhi

Website: irctc.co.in

Dear sir/mam

I booked eticket from indore (Indb) to patna junction (Pnbe)
Train no./name:
09305 / indb pnbe spl (Pnr-[protected] and journey-date[protected].
But it was not confirm and cancelled. I want know that why not return fund in my account till date. Please resolved my problem as soon as possible

Transaction id -[protected] and cancellation id-[protected]

Thanks & regards

Manish kumar sharma

[protected], [protected]

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Address: Mumbai City, Maharashtra, 400042

Website: www.irctc.co.in/eticketing/loginHome.jsf

Its been more than 4 times when I tried to book tatkal ticket from Pune to Mumbai and from Mumbai to Pune, But every time I get waiting list ticket, I tried all versions from Mobile (both browser and app version), From PC but every time same result, I used 4G connection to book it but as soon as I open the website it shows loading window, I understand there is load at that time, but irctc should have to do something about it.

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Address: YSR, Andhra Pradesh, 516312

Website: irctc

I am trying to book an advance reservation ticket since last 3 days. The IRCTC site is not getting connected. Soon after entering the details, the site is not responding and requesting me to login again. This is happening again and again. I am residing at RTPP (PIN-516312) in Kadapa district of Andhra Pradesh. Only once this got connected and when checked, there is no provision for booking tickets with ANDHRA BANK debit card (VISA) or net banking. When tried with HDFC/ICICI as specified in the instructions for AB debit card, the system is not recognizing the debit card. Please sort out the above issues at the earlist.

Thanks and regards
Murali Krishna

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Address: 110091

I have booked a ticket for myself on 09th april below are the details
Pnr no. [protected]
Train no. 14731
Date of journey - 10 april
From delhi to kotkapura
But due to delay in train departure time, i opted for another train for my journey, and tte informed me that after the train departure tte of train no.14731 will mark me as absent then only i can file for refund now i am trying to file tdr but not getting any option for the same in my irctc account. Please resolve the issue.

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Address: Rangareddy, Andhra Pradesh, 500072

Website: www.irctc.co.in

I booked a railway ticket from kakinada town (Cct) to secunderabad (Sc) on[protected]. The transaction failed 2 times and an amount of around rs.5000 got deducted from my account. Raised a complaint with irctc at [protected]@irctc.co.in. They are sending a complaint id but no response from them regarding the issue. Please do the needful.

Let me know by when can i get my refund.

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Address: Surat, Gujarat, 395003

My login id is kinaritext
I have 5 failed/ cancelled ticket transaction since last 10 days pass we had not get our refund amount. We had send lot of email to [protected]@irctc but no reply also tweet to railway minister but no reply. Now question arise that to whom we should contact now no body is taking any responsibility for refund transaction show me any way we have 5 transaction approx 15, 000 amt refund pending
Mob. No[protected]

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Address: Chennai, Tamil Nadu, 600008

Website: irctc.co.in

IRCTC - Without any intimation they deactivated my account. I made complaints through mail on Jan 11 and also contacted customer care. But still no response from their side. I can't create new account too. My IRCTC ewallet amount is also holded by them. Want clarrification on this issue from the indian railways. Get me the way to create new account with same mail id and contact number and also refund my ewallet amount.

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