Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Address: Dhaka, Bangladesh

Hi,
This is shadman. I registered on IRCTC. i got Email verified. but My contact number Verification code not received. also, 163 BDT also charged from my Card. Please necessary steps for this. I am from Dhaka, Bangladesh

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Address: Tara Regency, Flat no. 2J, Garia, Garia M Bazaar

I booked tickets from Barkakana to Howrah on 21/08/2022 on current reservation, but when I checked train running status I found Its running late by more than 8-9 hours. So I tried to cancel the tickets but it was not allowing to cancel the ticket as it was current reservation booking and there was no option for filing TDR.
I didn't travelled as Train was running 9 hours late so I want full refund.
PNR : [protected]

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Address: irctc mcnicals rd, chennai

Ayanan and sudha narayanan
phone [protected]
sir,
sub; refund of 96000/- tkt id 13272985
due to auto cancellation of group PNR by airline technical and operational constraints leh ladakh flight package ex chennai on 11.8.22 is being cancelled . i requested for FULL REFUND FOR THE amount paid
ease give back office phone number to enquire about it or do the refund process immediately
booking and txn id is [protected] /[protected]
i am unable to log in
name ; SUDHA NARAYANAN

BANK NAME ; state bank of india
account no. [protected]
name of the branch rountana
ifsc code; SBIN0060395
yours faitfhfully
sudha narayanan

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I have booked a confirmed tatkal ticket for date 10th August, PNR :- [protected], train no :- 11014.
boarding at KSR Bengaluru (SBC) scheduled arrival at 15:45. As checked train was late by more than 3 hours, So i filed a TDR under reason 'Train late more than three hours and Passenger not travelled' before scheduled departure as per the rules. But now as checked, Railways have rejected to refund it with reason 'TICKET NOT SURRENDERED UPTO 4 HRS. BEFORE THE SCHEDULED DEPARTURE OF THE TRAIN'. I have attached a photo which includes the time of filing TDR and other details Please help to resolve the case.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Aug 23, 2022

Updated by Anshul97mittal I have booked an e-ticket and attached are the rules by railway for TDR refund accordingly

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S

sidsen

from Mumbai, Maharashtra

Sep 1, 2022

I am Siddhartha Sen age 75 years senior citizen and I travel with my wife, also a senior citizen between CSMT and Howrah by Indian railways train number 12261 and 12262, name Mumbai Howrah Duronto Express . Noticing that ourctrain was regularly late by more than three hours to the destination, I have referred to the rail enquiry website and found out from the website that the train no. 12262 howrah-CSMT Duronto Express was ON THE AVERAGE 213 MINUTES LATE IN REACHING ITS DESTINATION FOR LAST ONE MONTH! That means for the last whole month every day this train which is supposed to be a prime train of India, was reaching its destination regularly more than three and half hours late !
In view of above I am lodging my complaint against the IRCTC and it's ministry concerned to attend to my complaint and improve the services of 12261 and 12262 to make it reach destination ON TIME.
Kindly register my complaint and take necessary action against the above organisations to make their services more punctual.
Regards
Siddhartha Sen

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Address: B-148, 11th Floor, Statesman House, Barakhamba Road, New Delhi 110001.

Dear Sir,

i have travelled in Ranikhet express (train no 15014)from delhi junction(DLI) to ramdevra on[protected] on PNR number [protected] on FIrst class AC Booking, but before reaching destination (ramdevra) my train got cancelled at jodhpur (182 kilometer )due to some maintenance reason from indian railway,
also i got the cancellation receipt certified by railway officials in jodhpur,
and i had to continue my ongoing journey by booking private
transportation causing huge delay and expenses, but when i failed TDR, IRCTC is refusing my refund and rejecting TDR, i request intervention of your respected office in this matter and help an honest indian citizen

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Address: Jaipur Rajasthan

On 4 August I ordered mashroom masala rupees 291. My order no is 283592. I ordered 500gm mashroom masala but instead of this I get 200 gm. Immediately I call to the irctc e Catering service no. and raise a complaint against it and also took photos and videos of the product.
I also send the photos and videos to the irctc e Catering service WhatsApp no.
After one day I received a call from irctc they told me that seller agrees that he make a mistake and he will give me partial refund of the product.
But after many days I didn't receive any refund.
And when I call to irctc e Catering no. they said me the same line that you will get a call from our end tomorrow. I called many times and they replied me same line that you will get a call tomorrow.
Please find the attachment
The irctc e Catering service no is [protected].

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Address: Kana baba ki dhani,Vpo Bhambhori via kalwar jaipur rajasthan

On 4 August I ordered mashroom masala rupees 291. My order no is 283592. I ordered 500gm mashroom masala but instead of this I get 200 gm. Immediately I call to the irctc e Catering service no. and raise a complaint against it and also took photos and videos of the product.
I also send the photos and videos to the irctc e Catering service WhatsApp no.
After one day I received a call from irctc they told me that seller agrees that he make a mistake and he will give me partial refund of the product.
But after many days I didn't receive any refund.
Please find the attachment.
And when I call to irctc e Catering no. they said me the same line that you will get a call from our end tomorrow. I called many times and they replied me same line that you will get a call tomorrow.
The irctc e Catering service no is [protected].

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Aug 23, 2022

Updated by suryasharma68 Photos of the product. I also have video of product but here is no option to upload.

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Address: Vadodara

TRAIN NO. 22943 Daund - Indore EXP.
PNR N. [protected] Coach N. B2 Berth No. 58, 63, 64 Boarding - Vadodara to-Indore
Complain - No attandent awailable after lot of searching found him sleeping and when asked for Bedsheet, pillow and blanket he said not available with him as all are finished. #sadjourney #IRCTC #Complaint

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I booked ticket on 21 july, 2022 and pnr= [protected]. i cancelled this ticket on 9 august, 2022 and got message that i will get ₹ 390 as refund which i still did not received . i have attached screenshot of irctc application

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Address: Lane no 1 sant nagar lohegaon pune 47

Dear sir

I am travelling by danapur pune ex on 20 aug and shocked to see that bed roll facility still not resume in this train whereas it is already started in all other routes train . Pls look after this also clerify why i we have been charged for Full ticket once this facility has been stopped by irctc. Amount should be refunded once facility has been stopped.

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I was deposited 420 rupees in my IRCTC e wallet account and amount was also be deducted from the bank account but it was not shown jn my e wallet statement...

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Website: www.irctc.co.in/nget/train-search

I cancelled the ticket on 02-Jun-2022, then I got an email as the refunded amount has got credited in my account. But when I check the Bank account Statement the money is not credited to my account.

PNR Number : [protected]
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking: 02-Jun-2022
IRCTC Transaction ID [protected]
Refund reference no: [protected]
Booking reference no: [protected]

Can you please check and resolve the issue as soon as possible.

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Hello on 18aug 2022, I tried to recharge my R wallet on Uts app with mobile number [protected] for rs 500. Money got deducted from my kotak Mahindra bank account but did not get credited to my uts R wallet.
Transaction history status shows recharge
initiated while money got debited from My kotak Mahindra bank account. Please
either credit my Wallet on UTS id [protected]
or initiate refund in my bank account for Rs. 500. Please find attached screenshot for UTS transaction status and Bank sms.
Please refund the money asap to bank account
or in my RWallet.

Aug 19, 2022

Complaint marked as Resolved

Money got credited in r wallet

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Aug 18, 2022

Updated by Royal anish 124 Complaint is not resolved yet why it is showing resolved

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Train number 02563 Dated 16/08/2022 AC is not working in B5 from muzaffarpur.

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I have booked a tatkal ticket of Rs. 790 on IRCTC app then cancelled a tatkal ticket against PNR [protected] in Utkal Express instead of filing TDR because the train is more than 6 hours late. Now I am unable to file TDR against this cancelled ticket and I want a refund for it. I have sent request mail to IRCTC for refund, but they denied my request, please look at it and do the needful.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Aug 16, 2022

Updated by gauravg757 Not resolved

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Train No. 19677 Tirunelveli to Jamnagar, S6 has really disgusting toilet. No maintenance and cleanliness. Please ! Solve this issue ASAP!
If we are paging for the tickets then we deserve to have a better journey than this trash.

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Website: www.irctc.co.in

After logging in I am unable to see my booked tickets it says something went wrong and shows no record found

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Address: Hyderabad

I have booked a ticket in 18046 at 9th July 2022 from KZJ to CTC in 26th aug 2022.
Today I check my pnr status but it shows invalid.
Now what I do plz tell me

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Traveling in Pune-Howarh Duronto...but it is ridiculous to mention that no bedroll is provided and washrooms are so unhygienic, one cannot use..

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Hello,

On 13Aug22, i tried to recharge my R wallet on UTS app with mobile number [protected] for Rs. 300.00. Money got deducted from my HDFC bank account, but did not get credited to my UTS R wallet.
Transaction history status shows recharge initiated while money got debited from My HDFC bank account and same has been shown in GPay transaction history as well. Please either credit my RWallet on UTS id [protected] or initiate refund in my bank account for Rs. 300.00

Please find attached screenshot for UTS transaction status and GPay transaction status.

Please refund the money asap to bank account or in my RWallet.

Regards,
Royal Pegado

Aug 14, 2022

Complaint marked as Resolved

Money got credited. Issue resolved.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 27

Mobile verification code not received

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Train Late not allowing to cancel ticket

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Full refund Rs.96000/-

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TDR rejected for train late more then three hours

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Train partially cancelled but railway refusing to refund

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Fraud, ordered 500gm received 200gm.

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Fraud, ordered 500gm received 200gm.

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No attandent no bedsheet no pillow no blanket !!

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Ticket refund

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Bed roll facilities not provided.

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E wallet deposit failed amount was not credited

Refunded amount not yet credited

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Uts IR unreserved ticketing

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AC

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Tatkal ticket cancellation refund issue

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Toilet cleanliness

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Unable to see booked tickets

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PNR status

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Bed roll

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Money Debited from bank account but UTS R wallet not credited

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