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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 27

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S
Sachin7432
Aug 7, 2022
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PNR-[protected]
Trn:12810
Dt:07-08-22
Frm HWH to CSMT
Cls:3A
P1-B2, 8

Charging outlet is not working at my seat.
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    1
    1988Ajay
    from Bhopal, Madhya Pradesh
    Aug 7, 2022
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    Booked a tatkal ticket after booking got a message that train is cancelled so I booked another ticket then again after 4 hrs got a message that train is now being restored.pls look into it and order to process my refund as tdr option is not working
    +1 photos
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      R
      RamanMittal563
      Aug 6, 2022
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      I have cancelled a IRCTC ticket in the month of April 2022, its been more than 3 months i have not received my refund till now. I have made many complaints telephonically and using email. My PNR is [protected].
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        V
        vigneshsadhasivan
        from Cuddalore, Tamil Nadu
        Aug 6, 2022
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        Address: NEWDELHI

        RESPECTED SIR,
        I had planned an urgent trip to my hometown. I had booked a confirmed tatkal ticket on train number 16351. As the train is delayed by more than eight hours from the starting point, I won't be able to reach my destination on specified dates. So I had to cancel my ticket as it might be useful for waiting list passengers. But I have wasted about 3500 rupees on an untravelled journey and the reason is due to a late train. So Kindly provide me with a refund and relief for the same.
        I have contacted the IRCTC customer care, but the refund was denied. I hereby request you to do the needful.
        Thanking You,
        Yours Sincerely,
        S.Lakshminarayanan

        DETAILS:
        PNR:[protected]
        DATE: 07/08/2022
        TRAIN DEPARTED LATE FROM MUMBAI CST, TRAIN WAS LATE MORE THAN EIGHT HOURS. FAULT FROM RAILWAYS SIDE. REFUND NOT ISSUES.
        -
        +5 photos
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          S
          Sumerpur
          from Mumbai, Maharashtra
          Aug 5, 2022
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          Address: Mumbai Central railway station

          Hi, we have ordered idli meduvada plate of Rs 35 at irctc counter on Mumbai Central railway station. The food was very bad and cold. It seems they have given from breakfast. It was not even bitable. Even chutney was not given. Insects were there on table. The hall was stinking. Kindly refund us the amount and give proper guidance for healthy and hygienic conditions . Totally bad and disappointing services
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            N
            nikki_vikky
            from Bhopal, Madhya Pradesh
            Aug 4, 2022
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            Address: J7 gokul dham, J7

            Dear Team,
            I have cancelled ticket offline but refunded amount still not credited in my account.

            Train no. 12650
            Date of cancellation -01/08/2022
            PNR- [protected]

            I have cancellation ticket also.
            PNR [protected] Cancelled, Refunded amount:1635 Indian Railway

            Regards
            Sumit Mukati
            [protected]
            Upi- [protected]@upi
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              P
              Parasgupta301
              Aug 2, 2022
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              For PNR: [protected]
              I was trying to cancel my ticket since the train was more than 3 hours late. It didn't allow me to cancel, so I tried filing TDR, but I keep getting Message: Unable to perform transaction for the last 2 days. I need my refund
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                P
                PrasannaLakaiyan
                Aug 2, 2022
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                Hi,

                My self Prasanna Lakaiyan, I parceled my bike TVS XL[protected]. Chennai to Dundigul. but in Dindigul workers said bike is not in train. but message I received as bike was on vaigai express . could please take strictly action on your Raliway workers in Dindigul and delivered my bike Dindigul please
                +1 photos
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                  A
                  Ajit Singh Jat
                  Aug 2, 2022
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                  Address: Irctc

                  I am tracing by august Kranti 19254 today from Bharuch B-4 seating on 14 no.
                  Requested for water bottle since last half an hour.. but no body responding and I m still waiting..
                  We are not carry the water because expected from catering… It is matter of all time.. I m use to travel this train/rout twice as weeK.. for all time we need to request again and again… why not Getting service without asking..worst service by Irctc and team
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    M
                    Mshee
                    Aug 1, 2022
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                    My ticket got cancelled on 1st Jul & i eligible for refund. Twitted Rail sewa, where in they have mentioned the amount is refunded to my account.
                    PNR: -[protected] - RFND AMT: -850.0 - ACTUAL REFUND DATE: --03-Jul-2022 BANK RFND TXN ID: -[protected]
                    My ticket is closed but i have not received any refund for this. I can share my bank statement for entire month as a proof. Please assist asap
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      A
                      arunsah
                      from Kolkata, West Bengal
                      Aug 1, 2022
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                      Regarding my refund of amount as I have filed tdr on 17.06.22 but irctc is making false allegation and harassing

                      Address: KENDRIYA VIDYALAYA STAFF QTR NO. III/1, HAPPY VALLEY

                      I HAVE CORRESPONDED SEVERAL TIMES FOR MY REFUND AGAINST PNR NO [protected].

                      I HAVE FILED TDR ON 17.06.22 AND ITS REFERENCE NUMBER [protected]
                      WAS PROVIDED . But sir it has been repudiated stating the
                      reason train was not late more than 3 hours.

                      I would like to clarify that boarding station was Buxar (NOT THE RANI
                      KAMLAPATI) on 17 th june and the train came at 5.42 pm instead of
                      8.18...
                      +1 photos
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                      A
                      amosmathai
                      Jul 31, 2022
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                      I tried to book a train ticket. After the payment it was shown 'server error' but the amount was deducted. The ticket was not booked. So I would like to get the full refund.

                      Amount ₹4813.55

                      Payment done through UPI(sbi)
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                        A
                        AniketOjha
                        Jul 29, 2022
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                        Resolved

                        I had booked a ticket through IRCTC and had to cancel it because o[censored]navoidable circumstances.

                        Although I received a mail from IRCTC stating that the refund has been processed, the amount has not been credited into my bank account, and I have confirmed it with my branch. (SBIN0000052)

                        TICKET DETAILS

                        Transaction ID: [protected]
                        PNR Number: [protected]
                        Train No: 12791
                        Train Name: SC DNR SF EXP
                        From Station: SECUNDERABAD JN (SC)
                        To Station: DD UPADHYAYA JN (DDU)
                        Date Of Journey: 21-July-2022
                        Class: 3A
                        Date & Time Of Booking: 13-Jun-2022 01:41:53 PM HRS
                        Total Ticket Fare: Rs 1828.95

                        Refund Details
                        Date of cancellation of E-Ticket: 06-Jul-2022
                        Refund processing date: 09-Jul-2022
                        Refund amount: 1615.0
                        +2 photos
                        Aug 6, 2022
                        Complaint marked as Resolved 
                        The IRCTC has refunded the entire amount.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          S
                          Sibbuu
                          from Gursarai, Uttar Pradesh
                          Jul 29, 2022
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                          Address: Katra Bazar, Gursarai, Dist. Jhansi-284202

                          I had a reservation against the PNR [protected] for 4th June 2022, where the train was delayed more than 3 hrs due to which, I was not travelled and filed a TDR but IRCTC rejected this without any valid reason. Please help me to get the refund for the TDR I hv filed.
                          +1 photos
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                            S
                            SP Singh6750
                            from PUNE, Maharashtra
                            Jul 27, 2022
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                            I have boarded train no 19484 and since 06:00 hrr irctc vendors are shouting for food items like bread omlette, thanda juice cold drink and chai. Even vendors from outside hop into the car and starts shouting to sell their products. It is relentless and head throbbing.
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              B
                              bas132
                              from Bengaluru, Karnataka
                              Jul 25, 2022
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                              I have booked the following tickets. While booking I filled in the details for a 3 year child from the master passenger list. Even though I have mentioned the age as 3 years the portal charged full charge for the child and allotted a seat. This is an issue with the portal.

                              So please refund the amount charged for a 3 year child and also update the portal to fix this issue.

                              PNR numbers: [protected], [protected]
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                M
                                Mukeshbsf84
                                from Siliguri, West Bengal
                                Jul 24, 2022
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                                Address: 20 Ramekbal path Gandhinagar, Post - Siliguri Head Post office , Siliguri

                                My pnr no [protected] B-2 Bearth 65 why not providing bedsheets and pillow .3 days ago railway massaging ur train aligible to provide linen or bedsheets then why not provide bedsheets or Pillow. And what is action for any to inform me my Mail ID or phone.no. [protected]@gmail.com/[protected]
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                                  P
                                  pranacad
                                  from Balurghat, West Bengal
                                  Jul 24, 2022
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                                  Malda to NJP (PNR:[protected]).
                                  In Puri Kamakhya express (TRN:15643), DOJ:24-07-22, 3A, MLDT-NJP, DP:15:10, B2 54,
                                  Fare:1105, C Fee:35.4+PG
                                  Staffs are saying no bed available right from Malda. After repeated requests no bed roll provided. It was not even cleaned. The used bed rolls are still there and not even been cleaned. Charging money without providing adequate service a kind of loot. Please provide my money back
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  Jul 24, 2022
                                  Updated by pranacad                                   The arrogance of the staffs are unbelievable. They are not even cleaning the bedrolls. Very bad service from IRCTC.
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                                    R
                                    Rakesh sukhija
                                    Jul 24, 2022
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                                    The train 16594, coach B1 (A/c) ..infact entire train was not maintained.

                                    Very unclean, cockroachs coming beside us while we are having dinner or asleep. I haven't slept the entire night due to smell & cockroachs. Paying high amount for A/c still getting worse service. The reason why people fall sick is because of such shabby maintenance.

                                    Infact the train did not give a stop at desired 2 destinations as well i e. Bangaloe east & byappanahalli (where old couple wanted to get down) sadly they got down in Bangalore cantonment...where train was delayed by an hour.

                                    Have attached videos for reference
                                    +1 photos
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                                      V
                                      Varun&Sheshu
                                      from Hyderabad, Telangana
                                      Jul 23, 2022
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                                      Date of Cancellation: 14.07.2022
                                      PNR No.[protected]
                                      Train No.12702 from Hyderabad Deccan to Solapur Junction

                                      Date of Cancellation: 1407.2022
                                      PNR No.[protected]
                                      Train No.18520 from Solapur Junction to Secunderabad Junction
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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