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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Feb 26, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 29

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M
Mshee
Aug 1, 2022
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My ticket got cancelled on 1st Jul & i eligible for refund. Twitted Rail sewa, where in they have mentioned the amount is refunded to my account.
PNR: -[protected] - RFND AMT: -850.0 - ACTUAL REFUND DATE: --03-Jul-2022 BANK RFND TXN ID: -[protected]
My ticket is closed but i have not received any refund for this. I can share my bank statement for entire month as a proof. Please assist asap
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    Address: KENDRIYA VIDYALAYA STAFF QTR NO. III/1, HAPPY VALLEY

    I HAVE CORRESPONDED SEVERAL TIMES FOR MY REFUND AGAINST PNR NO [protected].

    I HAVE FILED TDR ON 17.06.22 AND ITS REFERENCE NUMBER [protected]
    WAS PROVIDED . But sir it has been repudiated stating the
    reason train was not late more than 3 hours.

    I would like to clarify that boarding station was Buxar (NOT THE RANI
    KAMLAPATI) on 17 th june and the train came at 5.42 pm instead of
    8.18...
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    amosmathai
    Jul 31, 2022
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    I tried to book a train ticket. After the payment it was shown 'server error' but the amount was deducted. The ticket was not booked. So I would like to get the full refund.

    Amount ₹4813.55

    Payment done through UPI(sbi)
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      A
      AniketOjha
      Jul 29, 2022
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      Resolved

      I had booked a ticket through IRCTC and had to cancel it because o[censored]navoidable circumstances.

      Although I received a mail from IRCTC stating that the refund has been processed, the amount has not been credited into my bank account, and I have confirmed it with my branch. (SBIN0000052)

      TICKET DETAILS

      Transaction ID: [protected]
      PNR Number: [protected]
      Train No: 12791
      Train Name: SC DNR SF EXP
      From Station: SECUNDERABAD JN (SC)
      To Station: DD UPADHYAYA JN (DDU)
      Date Of Journey: 21-July-2022
      Class: 3A
      Date & Time Of Booking: 13-Jun-2022 01:41:53 PM HRS
      Total Ticket Fare: Rs 1828.95

      Refund Details
      Date of cancellation of E-Ticket: 06-Jul-2022
      Refund processing date: 09-Jul-2022
      Refund amount: 1615.0
      Aug 6, 2022
      Complaint marked as Resolved 
      The IRCTC has refunded the entire amount.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        S
        Sibbuu
        from Gursarai, Uttar Pradesh
        Jul 29, 2022
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        Address: Katra Bazar, Gursarai, Dist. Jhansi-284202

        I had a reservation against the PNR [protected] for 4th June 2022, where the train was delayed more than 3 hrs due to which, I was not travelled and filed a TDR but IRCTC rejected this without any valid reason. Please help me to get the refund for the TDR I hv filed.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          S
          SP Singh6750
          from PUNE, Maharashtra
          Jul 27, 2022
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          I have boarded train no 19484 and since 06:00 hrr irctc vendors are shouting for food items like bread omlette, thanda juice cold drink and chai. Even vendors from outside hop into the car and starts shouting to sell their products. It is relentless and head throbbing.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            B
            bas132
            from Bengaluru, Karnataka
            Jul 25, 2022
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            I have booked the following tickets. While booking I filled in the details for a 3 year child from the master passenger list. Even though I have mentioned the age as 3 years the portal charged full charge for the child and allotted a seat. This is an issue with the portal.

            So please refund the amount charged for a 3 year child and also update the portal to fix this issue.

            PNR numbers: [protected], [protected]
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              M
              Mukeshbsf84
              from Siliguri, West Bengal
              Jul 24, 2022
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              Address: 20 Ramekbal path Gandhinagar, Post - Siliguri Head Post office , Siliguri

              My pnr no [protected] B-2 Bearth 65 why not providing bedsheets and pillow .3 days ago railway massaging ur train aligible to provide linen or bedsheets then why not provide bedsheets or Pillow. And what is action for any to inform me my Mail ID or phone.no. [protected]@gmail.com/[protected]
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                P
                pranacad
                from Balurghat, West Bengal
                Jul 24, 2022
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                Malda to NJP (PNR:[protected]).
                In Puri Kamakhya express (TRN:15643), DOJ:24-07-22, 3A, MLDT-NJP, DP:15:10, B2 54,
                Fare:1105, C Fee:35.4+PG
                Staffs are saying no bed available right from Malda. After repeated requests no bed roll provided. It was not even cleaned. The used bed rolls are still there and not even been cleaned. Charging money without providing adequate service a kind of loot. Please provide my money back
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                Jul 24, 2022
                Updated by pranacad
                The arrogance of the staffs are unbelievable. They are not even cleaning the bedrolls. Very bad service from IRCTC.
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                  R
                  Rakesh sukhija
                  Jul 24, 2022
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                  The train 16594, coach B1 (A/c) ..infact entire train was not maintained.

                  Very unclean, cockroachs coming beside us while we are having dinner or asleep. I haven't slept the entire night due to smell & cockroachs. Paying high amount for A/c still getting worse service. The reason why people fall sick is because of such shabby maintenance.

                  Infact the train did not give a stop at desired 2 destinations as well i e. Bangaloe east & byappanahalli (where old couple wanted to get down) sadly they got down in Bangalore cantonment...where train was delayed by an hour.

                  Have attached videos for reference
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    V
                    Varun&Sheshu
                    from Hyderabad, Telangana
                    Jul 23, 2022
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                    Date of Cancellation: 14.07.2022
                    PNR No.[protected]
                    Train No.12702 from Hyderabad Deccan to Solapur Junction

                    Date of Cancellation: 1407.2022
                    PNR No.[protected]
                    Train No.18520 from Solapur Junction to Secunderabad Junction
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      L
                      from Allahabad, Uttar Pradesh
                      Jul 22, 2022
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                      Sir, I booked a tickets from Prayagraj to Raipur in Sarnath Express 15159 for the date 16 July, 2022 by irctc app. On 16 July the train was late more than 8 Hour after. On 17 July, 2022 at 8:53 AM i have file online TDR. This TDR was rejected by the department on the reason that you have to file the TDR 4 hour before actual departure the train. How could be the reason is appropriate? Is passenger is aware for these thing? Or when the user file the TDR you have clearly mentioned the rules to file the TDR? Please take a look and try to refund full amount. As i am not travelled with the above train due train late more than 8 hours. My PNR no. is [protected]
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        Anamikash
                        from Noida, Uttar Pradesh
                        Jul 21, 2022
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                        Irctc deducted my money of rs 1723.95 through phonepe. But ticket is not booked.
                        I want my refund
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          Priyank Thakkar
                          Jul 21, 2022
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                          Dear Sir,
                          My name is Priyank Thakkar. I recently booked 4 tickets for a travel from Lonavala to Surat. Attached is the PNR number: [protected]. Also attaching the ticket SS below. As you can check, the ticket was for the the train SGNR HUMSAFAR (22498). You can also confirm in your system that it was delayed by more than 8 hours on the day of our journey (16th July). I consulted with the management at the train station and they asked me to file TDR as I was eligible for full refund, inspite of having a tatkal booking (Rule 13; Refund rule 2015). I filed the TDR 9 hours before the actual departure, as the train was late by 8 hours. Yet I received a TDR rejection with a reason of DELAY. It makes no sense whatsoever.
                          Please double check about this mistake that was made by your end. I had bought ticket for me and my friends and we are merely students. We cannot afford to lose 5000+ rupees. I request you to initiate a full refund.
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            V
                            Vinay2337
                            Jul 20, 2022
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                            I have booked a ticket from Ahmedabad(ADI) to Jaipur(JP) for 30 may 2022 with PNR no [protected], in which train was diverted and not touching the destination station. So I have filed the TDR on 30 may 2022 @ 4:23pm.
                            Which got rejected stating "Delay in online TDR filing". So please help me

                            I have filed TDR on the same day before 5-10 min of actual departure of the train
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              S
                              Shankar Parihar
                              Jul 20, 2022
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                              Address: Khera sanoriya,sirpoi, sunel,Jhalawar,rajasthan,326513

                              My booking I'd no. NR[protected]
                              Or
                              RRN NO.[protected]
                              मेरे अभी तक पैसे नही आए है रिफंड के सिर बहुत समय हो गया है ।
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                S
                                SY@89
                                Jul 20, 2022
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                                I am traveling in 15017 GKP EXP. and here the "rail neer" drinking water bottle of 1L price printed on bottle is Rs.15 but the canteen people of this train asking for Rs. 20 for per 1L bottle and also it's very common. If you will not pay them Rs.20 for 1L water bottle, they won't give you water bottle.

                                They are selling in over price from printed price to Passengers. Very disappointing. Please take action against this.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  M
                                  MohtashamShakil
                                  Jul 19, 2022
                                  Resolved
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                                  Resolved

                                  I, Mohtasham Shakil account holder of SBI branch ifsc code SBIN0001723 with A/c No. [protected] have not received refund amount yet in my account from indian railways irctc . Bank reference no provided by irctc - [protected].
                                  I went to my SBI home branch but nothing fruitful happened.
                                  I am attaching irctc refund status and complaint filed to SBI home branch through SBI upi customer support.
                                  Please look into the matter and do the needful at the earliest.
                                  Please find the attachment.
                                  Jul 19, 2022
                                  Complaint marked as Resolved 
                                  refund credited
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    C
                                    Chaitravi
                                    from Mumbai, Maharashtra
                                    Jul 17, 2022
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                                    I want to reacharge my R Wallet and hence I made a transaction of Rs100
                                    The amount is being deducted but in the R Wallet the balance is not yet displayed
                                    Please find the attached screenshot of the same
                                    Registered Mobile No. - [protected]
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      S
                                      SUJASH SARKAR
                                      Jul 17, 2022
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                                      Dear Sir/Mam,
                                      I booked a e-ticket from IRCTC for my wife, Beauti Sarkar from Malda Town to New Delhi Anand Vihar with date of journey:17.06.22 and PNR [protected].But due to agitation in Bihar the train could not proceed but return back to Malda after reaching Bakshiganj .
                                      I requested for refund of ticket charges on 23.06.22 as I waited for refund automatically whenever Train cancelled by Railway Deptt itself earlier.
                                      Same day, reply received from IRCTC confirming TDR filed.
                                      Unfortunately till today I have not received any refund.
                                      Therefore I request you to arrange the refund as soon as possible.
                                      Thanking you.
                                      Sincerely,
                                      Sujash Sarkar.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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