Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi, This is suhas traveling in train 16562 my pnr ([protected])from Ern-ypr on 25/11/16...

Relying on the catering service from irctc i waited till 10:00 pm for my dinner and found none asking for dinner in B8 coach.. later took from a outside vendor with no other option...

Just want to know whether irctc stopped catering service or just they neglected on this particular day..
Revert back please

Respected Sir
this is to notify you that on 12/Nov/2016 I booked the ticket from KOTA to BBS. But due to waiting list my ticket was canceled on the journey day. As per rules and the message received at my end I have to get a refund amount of Rs 620. But sir, still my a/c didn't receive the refunded amount.
Sir, I am still a student and a pie of each amount is needed for my study, as soon as possible.
Details of tickets reservation are mentioned below.
Transaction Id : [protected]
PNR number : [protected]
Train number : 18474
From : KOTA
To : BBS
Date of Journey : 12-Nov-2016
Date of booking : 26-Oct-2016

Please acknowledge
Ankit Mandal
Contact number : [protected]
email id : ankit.[protected]@gmail.com

We have booked ticket by mobile on irct
Bcoz of delayed while processing, our payment has been debited from our net banking (Fron hdfc bank)
Ression was recd as time out while boking

Orry to say payment deducted but could not got ticket...
Wehave tried 3 times for ticket and we got only 2 ticket and payment deducted 32 times...

[protected]@gmail.com
[protected]
Vipul shah

I have booked a ticket from dadar to miraj on 7/7/2016 to travel on 22/10/2016.

Subsequently i cancelled the ticket but the amount that has to be refunded is not refunded still. I booked the ticket through NRE account, that might be the problem to refund since NRE account cant take INR into it. But i sent so many mails to IRCTC to refund in another account, Or any other method to get refund but no response till today. In the IRCTC website it says, refunded but i didnt get any money.
Pnr Number: [protected].

Pnr Number: [protected] Transaction ID: [protected] Train No: 17411
Train Name: MAHALAXMI EXP From Station: DADAR(DR) To Station: MIRAJ JN(MRJ)
Date: 22/10/2016 Class: 2A Boarding: DADAR(DR)
Resv Upto: MIRAJ JN(MRJ) Quota: General Booked By:
Ticket Details
S# Name Age Sex Berth Preference Senior Citizen
1 ShivanandShettar 28 Male Lower
2 ChaitaliRuge 25 Female Lower
Payment Details
Payment Option: SBI Ticket Charge: Rs 2090.0 Internet Service Charge: Rs 46.0
Total: Rs 2136

This is to inform you that I have booked the airticket at IRCTC Transaction ID : [protected] and status found as not booked at that time (Booking time[protected]:11:18) for which mail was receieved at 6:48 PM (Please refer the below screen shot) Then I have opted for 2nd time booking at IRCTC Transaction ID :[protected] (Booking time[protected]:24:59) for which mail was received at 6:24 PM. But unfortunately today in my IRCTC acocount today it is shown that 2 as delivered. Let me know how can it be possible showing 2 status at the same date and time not booked and delivered.

I, SHANMUKH RAO K., Age: 61, journeyed on 21.11.2016, PNR: [protected]
Train No. 16382, Tirupati to Pune, state that the employees of the Pantry not maintained quality for drinkable (tea, coffee) etc also not maintained the prices of all items as per IRCTC price list. They are collecting 42% extra on tea and coffee and even not drinkable.

I request to IRCTC, please control them and stop to collect extra money from passengers.

Regards,

SHANMUKH RAO K.
Mob. No. [protected],
e-mail:[protected]@gmail.com

Pimple Saudagar, Pune.

I was a passenger in the 12617 Mangala-LDweep XPress of 17/11/16; the train left exactly at the scheduled time from ERS; a very notable point is the dedication/sincerity of the TTE who was there in our S1 coach and he was very active until 21:00 hrs - it is really unfair not to highlight the efforts of such govt servants.
Unfortunately, my return trip of 19/11/2016(3AC/B2/35) was embarassing; Train 22113 (LTT_KCVL) arrived at Chiplun station more than one and half hour late! (at 23:30 hrs!). To my surprise, I found another gentleman was sleeping on my berth in that midnight time. In order to not disturb other passengers, I just used the same berth while he left on my request; NO BED Sheet/s were provided to me there - not even the used one!
Next day, the train reached/left ERN around 17:00 hrs on 20/11/2016; Probably due to some stupid decisions of Rly personnel, it got stopped and another train (Shoranur-TVM Venad from ERS) was given priority; naturally the already delayed 22113 SUPERFAST was simply going behind the VENAD Train with repeated halts at almost all stations, and we have reached KTYM at 19:45 hrs - JUST 3 HR LATE!

HOPE TO HEAR FROM YOU SOON!

Pnr no: [protected]
i had booked a ticket on 21st and cancelled it on 22nd nov16 but the whole amount of ticket was deducted. is this theway you loot peoples money. i thought you will charge only services and nominal amount like 1- 2% of ticket but this is a heavy loot of peoples money. stop looting money suresh prabhu, railway minister.i want the railway minister should look into it and not loot our money. down down suresh prabhu

While travelling from mugalsarai to howrah we came to the mugalsarai comesum. I am sad to report that they had no options for food, no beverages (hot or cold) and no drinking water. I was quite appalled by the situation. The washrooms are terrible. With PMs swachh bharat campaign on full swing.. this is not expected in a govt run food outlet.

I hope you shall look into the matter.

Regards

Satarupa
PNR no: [protected]

Hi sir/mam

I booked my ticket in which there are 6 seats 3 were rac and 3 were waiting. I filed tdr for 3 waiting tickets but refund of waiting ticket still not not credited in to my account. Please check and confirm me the status

Transaction id:[protected]
Pnr number:[protected]
Train number:12556
Bnw to gd
Date of journey:10-nov-2016
Tdr status:cr repudiate

Dear sir,

I have several time received booking confirmation mail from irctc from their mail id [protected]@irctc.co.in to my mail id [protected]@rediffmail.com., which was not related to me. also please note that, i am not buying any ticket from indian railway and i can not understand why this type of mail was sent to me and i am not having any irctc registration alongwith this mail id. in this regard on 23.06.2015 i mailed...

Hi Support team, I have booked a ticket from 01658/PNBE HBJ SUP SPL on 02-Nov-2016 and Date of Journey was 02-Nov-2016 . For reason train delayed more than 3 hours and the passenger has not traveled, I filled the TDR for the same in IRCTC against my ticket and the status was turned to CR Registered, but the amount was not refunded yet. I am not sure what else I might be missing to get amount refunded. Please let me know what I can do further or else you can drop a mail to [protected]@gmail.com Ticket details: Date Of Transaction :- 02-Nov-2016. PNR Number :- [protected] Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 02-Nov-2016 23:19:27 HRS TDR Status: CR Registered Cancellation ID: [protected] TDR Zone: CENTRAL RAILWAY (CR) Registration No:[protected] Warm Regards, Amardeep Kour

I ws booking the tkt, amt deducted but tkt ws nt issued to me. I checked in my booking history, tkt was not there. Later I booked another ticket for my travel. After booking, they issued me the 1st ticket by sms, which i doesnt need now. Now I have 2 tkts for traveling nd i need only 1. I need the refund of 1st ticket. Transaction ID-[protected]

Dear IRCTC
my Name is Naresh. I was booked BZA to TPTY to that was at the time one transaction is wrong. Please Check My status Refund My amount with immediately

Transaction ID: [protected]

Train No./Name: 12864/YPR HOWRAH EXP

Date of Booking: 15-Nov-2016

Date of Journey: 03-Feb-2017

Date Of Boarding: 03-Feb-2017

Date of Arrival: 03-Feb-2017

From: TIRUPATI (TPTY)

To: VIJAYAWADA JN (BZA)

Boarding At: TIRUPATI (TPTY)

Resv Upto: VIJAYAWADA JN (BZA)

Quota: GENERAL (GN)

Class: SLEEPER CLASS (SL)

Payment Status: Payment Failed

Bank Name: RuPay Card (Powered by Kotak Bank)

Reservation Status: Not Booked

Transaction Amount:https://www.irctc.co.in/eticketing/javax.faces.resource/indian-rupee-symb...⇄

No. of Adults: 3

No. of Children: 1

Ticket Type:E-ticket

Thanking you
Yours faithfully
Naresh

Such a shameful experience from India's top online service (IRCTC/Online Ticket Booking). I am on a high speed internet connection and i am able to book a confirmed ticket within some seconds. But from last month onward on the payment step it got stuck and keeps loading even if bank approves the payment. As it is Tatkal, time is very important and this fault is making all my payments approved by bank but not IRCTC. If it is error prone, please remove the option of 'Netbanking' in payment section.

I am traveling now with train no 12834 A1 sit no 41 our couch is in very bed conditions physically eg. Sit is not in level upper sit is down like slider, bad sheet and pilo covers also unwashed there is cockroach around us. I am filing very bad like I sitting in a dust bin .I am paid irctc for 1st class service which is not get. And put my life in danger.

Family starved overnight, as pantry staff refused to serve dinner post 9 pm on new delhi bound 12259 duronto exp.in the morning, when the passenger asked for some extra bread slices, they again refused and said it will come with extra cost, if you don't mind to pay.

Situation has become miserable for passengers where indian railways is charging additional dynamic pricing over the actual cost of ticket along with full fare and catering charges but when talking about convenience, hospitality and quality of service, it's becoming pathetic day by day, even in such elite class trains.

My travel pnr was #[protected], kindly interrogate and figure out a resolution for the inconvenience caused to my family. Also ensure to rectify the issues in the system so that such hassle won't reoccur with any of the passenger in future

Hello team,
I booked a tatkal ticket from ludhiana to new delhi. following are the details:
Name:- amritpal singh
Train no./name: 12460 / asr ndls exp
Class: chair car (cc)
Pnr number :-[protected]
Date of journey:- 07-nov-2016
Tdr filling date:- 07-nov-2016 10:10:53 hrs
Cancellation id:- [protected]
Ticket charge:625.0 service charge:46.0 total:671.0

Train was suppose to reach ludhiana station by 8:00 am in the morning but however it was late by more than 3 and half hours and hence i didn't board a train and filled for tdr. it is showing cr registered as status in tdr column and i am not sure when it is going to be refunded.
Please let me know when can i get my refund.

Dear irctc I have booked two tickets with pnr [protected] and [protected] with a option of book only if lower birth is allotted and your system gave me upper birth. My mom is 58 she can't travel with upper birth. Kindly refund my payment as it was your system fault not my fault failing in doing so will take further action against you but I won't allow you take my money like that. My number is [protected]

Hi,

I have file the TDR against the PNR. Number [protected] for reason "Train Diverted and Train Not Touching Destination Station.", and I had received the Reference No :[protected].
This is your kind information this TDR filed before train departure from Chandigarh station. I am not getting SMS/email for train divert other route on this day.

When i got too knew than i immediate filled the "TDR” on dt: -01-July-2016 just before 2.30 hours of the train departure. After almost three months back the amount i got it's just only Rs.40 as
refunded amount as per the irctc. However, my original ticket amount of
Rs.1470/-.

My requesting you please refund my actual amount I don’t know why this less amount has been refunded. This is not my fault it’s totally Indian railway fault, if any train route divert they should be notifying and liable to pay full amount as per refund rule.
I had booked the booked the ticket almost one month before and after almost 4 months back they refunded only Rs.40 /-

Please Clarify me on this why this small amount refunded.

Regards
Sajid Ansari