Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I was a passenger in the 12617 Mangala-LDweep XPress of 17/11/16; the train left exactly at the scheduled time from ERS; a very notable point is the dedication/sincerity of the TTE who was there in our S1 coach and he was very active until 21:00 hrs - it is really unfair not to highlight the efforts of such govt servants.
Unfortunately, my return trip of 19/11/2016(3AC/B2/35) was embarassing; Train 22113 (LTT_KCVL) arrived at Chiplun station more than one and half hour late! (at 23:30 hrs!). To my surprise, I found another gentleman was sleeping on my berth in that midnight time. In order to not disturb other passengers, I just used the same berth while he left on my request; NO BED Sheet/s were provided to me there - not even the used one!
Next day, the train reached/left ERN around 17:00 hrs on 20/11/2016; Probably due to some stupid decisions of Rly personnel, it got stopped and another train (Shoranur-TVM Venad from ERS) was given priority; naturally the already delayed 22113 SUPERFAST was simply going behind the VENAD Train with repeated halts at almost all stations, and we have reached KTYM at 19:45 hrs - JUST 3 HR LATE!

HOPE TO HEAR FROM YOU SOON!

Pnr no: [protected]
i had booked a ticket on 21st and cancelled it on 22nd nov16 but the whole amount of ticket was deducted. is this theway you loot peoples money. i thought you will charge only services and nominal amount like 1- 2% of ticket but this is a heavy loot of peoples money. stop looting money suresh prabhu, railway minister.i want the railway minister should look into it and not loot our money. down down suresh prabhu

While travelling from mugalsarai to howrah we came to the mugalsarai comesum. I am sad to report that they had no options for food, no beverages (hot or cold) and no drinking water. I was quite appalled by the situation. The washrooms are terrible. With PMs swachh bharat campaign on full swing.. this is not expected in a govt run food outlet.

I hope you shall look into the matter.

Regards

Satarupa
PNR no: [protected]

Hi sir/mam

I booked my ticket in which there are 6 seats 3 were rac and 3 were waiting. I filed tdr for 3 waiting tickets but refund of waiting ticket still not not credited in to my account. Please check and confirm me the status

Transaction id:[protected]
Pnr number:[protected]
Train number:12556
Bnw to gd
Date of journey:10-nov-2016
Tdr status:cr repudiate

Dear sir,

I have several time received booking confirmation mail from irctc from their mail id [protected]@irctc.co.in to my mail id [protected]@rediffmail.com., which was not related to me. also please note that, i am not buying any ticket from indian railway and i can not understand why this type of mail was sent to me and i am not having any irctc registration alongwith this mail id. in this regard on 23.06.2015 i mailed...

Hi Support team, I have booked a ticket from 01658/PNBE HBJ SUP SPL on 02-Nov-2016 and Date of Journey was 02-Nov-2016 . For reason train delayed more than 3 hours and the passenger has not traveled, I filled the TDR for the same in IRCTC against my ticket and the status was turned to CR Registered, but the amount was not refunded yet. I am not sure what else I might be missing to get amount refunded. Please let me know what I can do further or else you can drop a mail to [protected]@gmail.com Ticket details: Date Of Transaction :- 02-Nov-2016. PNR Number :- [protected] Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 02-Nov-2016 23:19:27 HRS TDR Status: CR Registered Cancellation ID: [protected] TDR Zone: CENTRAL RAILWAY (CR) Registration No:[protected] Warm Regards, Amardeep Kour

I ws booking the tkt, amt deducted but tkt ws nt issued to me. I checked in my booking history, tkt was not there. Later I booked another ticket for my travel. After booking, they issued me the 1st ticket by sms, which i doesnt need now. Now I have 2 tkts for traveling nd i need only 1. I need the refund of 1st ticket. Transaction ID-[protected]

Dear IRCTC
my Name is Naresh. I was booked BZA to TPTY to that was at the time one transaction is wrong. Please Check My status Refund My amount with immediately

Transaction ID: [protected]

Train No./Name: 12864/YPR HOWRAH EXP

Date of Booking: 15-Nov-2016

Date of Journey: 03-Feb-2017

Date Of Boarding: 03-Feb-2017

Date of Arrival: 03-Feb-2017

From: TIRUPATI (TPTY)

To: VIJAYAWADA JN (BZA)

Boarding At: TIRUPATI (TPTY)

Resv Upto: VIJAYAWADA JN (BZA)

Quota: GENERAL (GN)

Class: SLEEPER CLASS (SL)

Payment Status: Payment Failed

Bank Name: RuPay Card (Powered by Kotak Bank)

Reservation Status: Not Booked

Transaction Amount:https://www.irctc.co.in/eticketing/javax.faces.resource/indian-rupee-symb...⇄

No. of Adults: 3

No. of Children: 1

Ticket Type:E-ticket

Thanking you
Yours faithfully
Naresh

Such a shameful experience from India's top online service (IRCTC/Online Ticket Booking). I am on a high speed internet connection and i am able to book a confirmed ticket within some seconds. But from last month onward on the payment step it got stuck and keeps loading even if bank approves the payment. As it is Tatkal, time is very important and this fault is making all my payments approved by bank but not IRCTC. If it is error prone, please remove the option of 'Netbanking' in payment section.

I am traveling now with train no 12834 A1 sit no 41 our couch is in very bed conditions physically eg. Sit is not in level upper sit is down like slider, bad sheet and pilo covers also unwashed there is cockroach around us. I am filing very bad like I sitting in a dust bin .I am paid irctc for 1st class service which is not get. And put my life in danger.

Family starved overnight, as pantry staff refused to serve dinner post 9 pm on new delhi bound 12259 duronto exp.in the morning, when the passenger asked for some extra bread slices, they again refused and said it will come with extra cost, if you don't mind to pay.

Situation has become miserable for passengers where indian railways is charging additional dynamic pricing over the actual cost of ticket along with full fare and catering charges but when talking about convenience, hospitality and quality of service, it's becoming pathetic day by day, even in such elite class trains.

My travel pnr was #[protected], kindly interrogate and figure out a resolution for the inconvenience caused to my family. Also ensure to rectify the issues in the system so that such hassle won't reoccur with any of the passenger in future

Hello team,
I booked a tatkal ticket from ludhiana to new delhi. following are the details:
Name:- amritpal singh
Train no./name: 12460 / asr ndls exp
Class: chair car (cc)
Pnr number :-[protected]
Date of journey:- 07-nov-2016
Tdr filling date:- 07-nov-2016 10:10:53 hrs
Cancellation id:- [protected]
Ticket charge:625.0 service charge:46.0 total:671.0

Train was suppose to reach ludhiana station by 8:00 am in the morning but however it was late by more than 3 and half hours and hence i didn't board a train and filled for tdr. it is showing cr registered as status in tdr column and i am not sure when it is going to be refunded.
Please let me know when can i get my refund.

Dear irctc I have booked two tickets with pnr [protected] and [protected] with a option of book only if lower birth is allotted and your system gave me upper birth. My mom is 58 she can't travel with upper birth. Kindly refund my payment as it was your system fault not my fault failing in doing so will take further action against you but I won't allow you take my money like that. My number is [protected]

Hi,

I have file the TDR against the PNR. Number [protected] for reason "Train Diverted and Train Not Touching Destination Station.", and I had received the Reference No :[protected].
This is your kind information this TDR filed before train departure from Chandigarh station. I am not getting SMS/email for train divert other route on this day.

When i got too knew than i immediate filled the "TDR” on dt: -01-July-2016 just before 2.30 hours of the train departure. After almost three months back the amount i got it's just only Rs.40 as
refunded amount as per the irctc. However, my original ticket amount of
Rs.1470/-.

My requesting you please refund my actual amount I don’t know why this less amount has been refunded. This is not my fault it’s totally Indian railway fault, if any train route divert they should be notifying and liable to pay full amount as per refund rule.
I had booked the booked the ticket almost one month before and after almost 4 months back they refunded only Rs.40 /-

Please Clarify me on this why this small amount refunded.

Regards
Sajid Ansari

I have booked a season ticket for Mumbai Suburban Service on 13.11.2016, details as per below
Login id - sachinbara
Transaction ID - [protected]
STR Number - 958CBOK007
Source Station - Dombivli
destination - Matunga Road

The amount of Rs. 905 has been debited from my account, but the ticket has not been received. Also i am also not able to track the ticket through webtrack and after mentioning the STR Number the tracking window shows bad request. Kindly check and provide the details and provide the solution ASAP.

Regards,
Sachin Barapatre

Consider the following details :-

Transaction id:[protected]
Pnr no [protected]
Train no./name:22807 / src mas ac exp
Date of journey:25-nov-2016
Date of boarding:25-nov-2016
Class:third ac (3a)
From:santragachi jn (src) to:chennai central (mas) boarding:santragachi jn (src)
Resv upto:chennai central (mas)
Quota: general (gn)
Date of cancellation:12-nov-2016 22:31:37 hrs
Ticket type: e-ticket
Cancellation id:[protected]

Refund status:refunded
Refund date:14-nov-2016
Refund amount:1555.0

I haven't got the refunded amount. do something as soon as possible.
Thank you.

Respected sir/madam,
I had booked an e-ticket from anvt to dbg
In anvt-jyg special (Train no. 05528) on 28th august 2016
And date of journey was 31st august 2016.
Reason behind this is train delayed for more than 3 hours mean to say it was suppose to arrive in anand
Vihar at around 11 pm night however been announced to arrive at 3 pm next day, hence late by almost 16 hours.
Hence none of the passenger has travelled and we asked the station manager what to do in case and he suggested us to file a tdr through irctc. I did the same and right now its showing as in 'cr registered' status.
Sir i would like to tell you that its been almost 3 months and no money has been refunded or processed in my account, and the ticket is worth rs 8675/- which is a big amount and its almost half my salary.
Sir for the person like me who belongs to middle class such amount of money matters a lot
Hence kindly look into this matter and do the needful. I will be highly obliged to you.
Sir you can revert me back on email id:[protected]@gmail.com or mobile no.:[protected]/[protected]

Tdr transaction details:

1. Transaction id: [protected]
2. Train no./name: 05528/anvt jyg special
3. Pnr no [protected]
4. Date of journey: 31-aug-2016
5. Date of boarding: 31-aug-2016
6. Date of booking: 28-aug-2016
7. From: anand vihar trm (Anvt) to: darbhanga jn (Dbg) boarding: anand vihar trm (Anvt) resv upto: darbhanga jn (Dbg) quota: general (Gn) class: third ac (3a)
8. Ticket amount:8675.0
9. Ticket type:e-ticket

Tdr details:
1. Reason for tdr: train late more than three hours and passenger not travelled.
2. Tdr filing date: 01-sep-2016 12:13:13 hrs
3. Tdr status cr registered
4. Cancellation id: [protected]
5. Tdr zone: east central railway (Ec)
6. Registration no:[protected]

Thanks & regards
Avinash jha
Email id:[protected]@gmail.com
Mobile no.:[protected]/[protected]

Whenever I try to login I am getting a message either as wrong credentials. Only one time I have booked the ticket 2nd time after 15 or 20 days I am unable to login for the above reason. My user name is : prabhedha and pass word is POU216 I hope you will enable me to login and book tickets from Ballari to Bangalore and vice versa. Now I am at Ballari, Karnataka.

Dear Sir/Madam,

Greetings...

With respect to the email above, where the TDR has been repudiated saying that TDR was filed delayed by 10.30 hours is incorrect. The information provided by the zonal officer is given below:

The TDR filed against PNR Number [protected] with reason Train Late More Than Three Hours and Passenger Not Travelled. has been repudiated by the Chief Commercial Manager/Refunds null due to reason null as per the Indian Railways Refund Rules

TDR filing time :Thu Nov 03 09:06:01 IST 2016 Date of Boarding :

Sir,
I had booked 3 tickets today in the morning.
In the form there was a line to write Mobile no.
I told the Bokking person to write my Mobile no in it as I can get SMS on my mobile also
but there is no any sms I got.
details of my tickets are
PNR nos [protected], [protected], [protected]

Hope for the best from you sir.

--
Regards

Dilip Tekchandani