Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi,

I have raised tdr against pnr number [protected] on 5th july at 01:26:48 hrs.

Train no. 12365.
Train name : rnc janshatabdi exp.
Train departure time from patna (Pnbe) : 06:00 hrs on 5th july 2016
My ticket was from patna (Pnbe) to rnc on 5th july 2016

I got response from irctc about tdr is 'your case was repudiated by south eastern railway (Se) citing that ã¢â‚¬å“no refund admissible in this caseã¢â‚¬'

Please check the rules (Gazette of india-extraordinary, part ii sec-3 (I) and rules (8), (9) in the link provided by railway : https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf

Under this rule how can indian railway can reject my tdr.

It seems that irctc has not forwarded my tdr at right time otherwise how they can reject when i raised tdr 4 and half hours before train started. If irctc is having bug in system then they need to compensate me.

Now tdr is also not reflecting in my tdr history. But i took screenshot before itself which i am attaching here. I am asking this from customer care but they are not responding properly.

I need my refund asap.

Thanks,
Dheeraj

Sir i am sasikumar i am booked ticket in irctc from warangel to erode i booked online . the PNR NO [protected] . on my travel day the train is delay more than 6 hours i am waiting more tham 3 hours in warangel junction in enqury no body say the correcy time to reach warangel . so i cancelled the train . by online tdr .from the day to today the money was not recevied my account i am not travelled in that train so kindely refund my money in my account thanking u

I have my account suspended five times. I have run out of phone numbers.
IRCTC cooly have replied on mail that the reason for suspension is auto, for which I am no way responsible. they have also on mail have advised me to generate new id with a different phone number.

ids blocked are
1. Kailastv
2. shanthiKV
3. ashwik07
4. achuchotu
5. chotuAV.

I have sent minimum 20 bus mail to IRCTC to their id [protected]@irctc.co.in and their standard reply is that its has been raised to higher ups and I am supposed to wait. I have broke tickets only for my personal travel. This arbitrary cancellation has led to great inconvenience. Please have the same resolved since I have rune out of mobile numbers. only option is to approach IRCTC legally if this is is not resolved.

Kailas
[protected]@gmail.com

Train no. 12531 gkp lko intercity express
PNR no. [protected]

I am travelling to Lucknow but there is a continuous leakage of rain water in my coach(C2 73). Being a female passenger it is highly inconvenient for me to face such a thing even in AC coach.

Please look into the matter so that this wont be repeated to any other passenger in the future....

Dear sir/madam

This is with reference to the recent booking done on irctc. My pnr :[protected] train no:12224. Current seat nos.
We have always booked tickets on irctc however first time facing with an issue.

The train journey is booked for 6 passengers of which two are senior citizens. However it is very shocking to realise that no lower birth seats are allocated for the senior citizen passengers. Considering the old age health issues how uncomfortable will the journey be from thiruvella to mumbai which is almost a 2 day journey..

Requesting the issue to be resolved nd that lower birth seats be provided for the senior citizen passengers.

Thanking you
Anjali nair

Dear Sir / Mam,

I am trying to book Tatkal tickets from my personal IRCTC ID, but error is coming which says "
You are permitted only 2 Tatkal Tickets between 10:00 AM to 12:00 PM per IP Address".
I am always getting same error massage from last 2 month.

The issue is : other people can able to book a ticket with the same network
Example:-
I am trying to book a ticket from office, my colleague also trying to book a ticket with the same network.
I am getting Error on 11.03
And he booked a ticket on 11.05.

Surprisingly the error statement is completely wrong as i have not booked 2 tickets between 10 to 12.
Kindly resolve at the earliest as this is only benefiting the agents and normal public is suffering.

Regards,
Pradeep

Dear IRCTC,

I am using irctc login as sankar_msc for more than 8 years, just 2 months before i got an error message stating that your account suspended, i wrote a mail to [protected]@irctc.co.in, they told the reason is "Use of auto fill scripts or enormous hitting on site", i asked for the proof, coz for creating one more user i need to buy a new mobile connection & new mail id, this is horrible, but i asked one help that request to delete my account, so that i can create a new login with my existing mobile no & mail id, but they won't agree for that, finally they sent a mail that they forwarded the to concern department for the proof, it happens on 22.08.2016, till now there is no response, what will be the solution, request to do some action to resolve it.

Thanks & Regards,
M.Sankar.
[protected]

Sir
I have booked a return journey from chennai central to coimbatore and herewith sharing the details of my journey

The train no 12511 by name Rapti sagar express from Gorakphur to Trinvandrum via coimbatore

the train route showed that it will reach central

36 GDR GUDUR JN 1 20:53 20:55 02:00 2208 2
37 MAS CHENNAI CENTRAL 1 23:20 23:50 30:00 2345 2

my ticket details
1 [protected] [protected] 12521 MAS CBE
14-Sep-2016 Booked 27-Aug-2016 N.A. IRCTC WEBSITE

but lucky enough when i enquired about the arrival at central i was told that this train will not come to central and will be returned from perambur only

some how i managed to reach that station and catched that train

my concern is why the train route is showing mas central, if that train will not come to central why the hell the route has not been changed

please make sure that that these type of silly mistake can be avoided which will enhance the image of the govt

regards

GURU

I booked retiring room on 18 june for my friends through irctc website. Pnr [protected]. Rr referance no - ghyrr464133, transaction id - [protected]. But my friends could not take the train because the train was canceled from railway authority for landslides problem at lmg - scl section. So in such case i could not check in retiring room guwahati, i got the full refund of train ticket but my retiring room refund is still pending and yet to get back in my account. If i had not check in on 18 june in retiring room owing to train cancel than i should get the full refund of retiring room but its still pending from your side. I contact irctc, they registered case with ticket id: "irctc 3679788 and irctc 3668197" and forwarded the matter to chief commercial manager (Refund) n. F. Railway, hqs - maligaon, guwahati via letter no - 2016/irctc/ertd/retiring room refund/ (412)/0344, dated 14.7.2016. Copy of that is attached. After that no communication or refund i got yet from ccm, n. F. Railway.
Ccm nf railway maligaon said such is not registered in it. And ccm is not refunding rs 400

Dear sir/madam, i had booked a ticket from jhansi to pipairya journey date 02 july 2016, but the train got late from more than 6 hours. i had filed the tdr on the same day on 02-jul-2016 18:14:02 hrs. the status of tdr showing cr registered. i was waiting for the train but the train got late so much so i have filed the tdr. please help me on this asap. as per rule total amount of ticket should be refunded if the train gets late more than 3 hours. pnr: [protected] transaction id: [protected] date of journey: 02-jul-2016 ticket amount: 580.0 tdr filing date: 02-jul-2016 18:14:02 hrs tdr zone: west central railway (wc) registration no:[protected].

I have loaded my bike at 02-september-2016 at pune junction and delivery expected date was 03-september-2016 at renigunta junction (Ru). But it's not delivered yet.

Please find the below details

Bike number:ap03bc7120
Parcel date : 02-sep-2016
Train number:11041
Crno:cr08716
Loaded station: pune jn
Delivery station: renigunta junction (Ru)...

Hi team,

I booked a tatkal tiket for the train 14013, but the train was late more than 3 hours, so i did't travelled and raised a tdr for the same.
It is around 10 days now and the amount is not returned by irctc.
And the status is conitnously showing as cr registered.

Transaction id : [protected]
Pnr number : [protected]
Train number: 14013
From station: lko
To station: hpu
Date of journey: 11-sept-2016
Status: cr registered
Date of booking: 10-sept-2016

Can i know, when can i get my money back for the train ticket which i did not use because the train was late more than 3 hours?

I am waiting for your response asap..
Mail id:- [protected]@yahoo.co.in

I tried to book train tickets on sept 19 2016 from sta (satna) to hwh (howrah) for oct 13 2016 train name:kolkata mail train no:12322 through sbi netbanking enabled money rs 519 has been deducted from my account but tickets has not been booked.
I again tried to book for the same train on sept 21 2016, the same thing happenend so 519+519 has been deducted from sbi account.
Two transactions failed:
In irctc.co.in... refund status tab shows
Transaction id: [protected] settlement failed ticket not booked paytm
Transaction id: [protected] settlement request ticket not booked paytm
Payment has not received from bank.

So, to whom i need to complaint to irctc or sbi bank?

Please do the needful to get refund the money total rs.1038/-

Thanks
Sageer
[protected]
[protected]@gmail.com

Tatkal quota of sleeper class for the given train was full before the commencement of tatkal timings.
On[protected], I was looking for a tatkal ticket from Nagpur (NGP) to Surat (ST) in sleeper class for date[protected]. But when I logged in to my irctc account & checked for the same at 10:50 AM on 21.09.2016, I found out that all the tickets were already sold out & it was showing a status of "REGRET" even before the start of tatkal timings which is 11:00 AM as per IRCTC rules.
Need clarification on this.

Transaction ID:[protected], pnr No [protected], Train No./Name:11301 / UDYAN EXPRESS, Date of Journey:19-Nov-2016, Date Of Boarding:19-Nov-2016, Class:second ac (2A), From:Kalyan jn(kyn)To:Akalkot road(akor), Boarding:Kalyan jn(kyn)
Resv Upto:Akalkot road(akor), Quota: general(gn), Date of Cancellation:14-Sep-2016 23:01:03 HRS
Ticket Type: E-ticket, Cancellation ID:[protected]

Hello sir;
i book my train ticket my money have deducted from my account but ticket not book,
so plz refund my amount i am attaching pic of my last transaction...mine phone no [protected]...
emai is [protected]@gmail.com I lost 750 rs ...in this Hello sir;
i book my train ticket my money have deducted from my account but ticket not book,
so plz refund my amount i am attaching pic of my last transaction...mine phone no [protected]...
emai is [protected]@gmail.com

Hello sir;
I book my train ticket my money have deducted from my account but ticket not book,
O plz refund my amount i am attaching pic of my last transaction... Mine phone no [protected]...
Emai is [protected]@gmail.com
Ir please resend mine amount to mine account number... Plz sir

Hello sir;
I book my train ticket my money have deducted from my account but ticket not book,
O plz refund my amount i am attaching pic of my last transaction... Mine phone no [protected]...
Emai is [protected]@gmail.com

Der sir,
I have travelling from tvc to sec up and down the pantry car people was charging (10 rs for tea and coffee)
(rs 100/- for meals)
(rs 50 for idly and vada)
(rs 70 for chapati.)
One of the co passenger has shown the tariff on the web site

When i argued with them they told give complaint where ever you want nothig will happen

I have an account in IRCTC and I have booked so many tickets. I want to see my transactions. But it is asking for details like PNR, transaction id, date.
If I have all those details I don't have to use that site for that purpose. I can get transaction details and date from my online banking. But how can I get the PNR number. I request consumer forum to make IRCTC to provide booking transaction history for user without asking those unnecessary questions.

My parents are travelling from KPD to HWH station. They booked ticket 2 months before and got RAC, now after chart preparation they got middle berth and upper berth seat. My father is 57years old and mu=other is 54years old. They got upper and middle while going from GKP to KPD. Then a person got up-gradation from sleeper class to 3A and got lower berth. Aren't this is expected to help the passenger already in the coach should get the preference. My father is a cardiac. I guess he need more attention from any upgrade from sleeper. I expect atleast a check on this as their train will be moving in mid night today please ateast get them a better comfortable seat this time in journey in Indian railways.