Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

This is regarding tdr case generated on 02/01/2016 for the "party partially confirmed/waitlisted and all passengers did not travel" for pnr number - [protected] with tdr generated reference number - [protected] even after continuous follow up refund is not processed. As per communication from customer care tdr case suppose to completed within 90 days of its filling. Also given calls several times to chief zonal officer which was received from customer care officer.
Unable to understand
1. What is the exact process for tdr refund..??
2. What is the upper time limit for completing tdr refund process...???
3. To whom we should contact in case of delay...???
4. Why so much follow up is required if all the processes are set.
Requesting you to please look into the matter and close. Expecting completion of process as its a very long pending.
Thank you,
Regards,
Suhas diwate

Sir,
I cancelled my two ticket on date 11.04.2016 and it was conveyed to refund rs 2080.00 on each, and was also told to credit in account within 7 days. After 15 days i called to irctc helpline no. And it was told me to send a mail regarding my problem on their complaint mail id with my bank account statement.
I did the same but i got no reply. Again i called to irctc helpline no. And it was again asked me to send complete bank account statement, which i have already send. I send my account statement again, but no reply from their side, i again called to helpline, the executive told that she is forwarding the mail. I dont know to whom she forwarded my mail and why she hadn't seen this till that day, again on date 05.05.2016 it was asked me to send pnr no which i have already mentioned in my first mail and also attaching copy to honorable court. It shows that they didnt look on customers mails. Now about one month going to pass but the amount rs 4160.00 has not been credited to my amount. Kindly file my complaint and deliver effective order to penalize irctc on this delay to refund.
I am attaching herewith the soft copy of the correspondence made to irctc.

Anupam kumar

Sir,
I cancelled my ticket for
Train no./name:02171 / jat suvidha spl
Pnr no: [protected]

Date of journey:06-may-2016
Date of cancellation:05-may-2016 12:17:21 hrs
Cancellation id : [protected]
Which is 24hrs before the departure time
.
Refunded amount was : 1930.0 /-
Booked amount was: 3870.0 /-

50 % of the total cost has beed deducted
According to refund rules of irctc : "for cancellation of confirmed tickets less than 24 hrs and upto four hours before the scheduled departure of the train, the cancellation charges will be 25% of the total fare paid by you"

Kindly please look into it,

25% more has yet to be refunded that is : 967.5 /-

Sbi irctc credit card is not allowing me to redeem my points in irctc. There is no such option in payment gateway to select pay by rewards as mentioned by sbi in their faq's section of irctc sbi card. I am in touch with the customer service department and have written many emails to them but they are not resolving this issue but again and again giving new complaint numbers.

Please help....

Dear sir, My IRCTC user account disabled saying wrong password/user name but i am 100% sure i have given the correct credentials however it is disabled and could not even recover the account through reset password. Hence I am requesting to remove my Mobile no from IRCTC database so that I can signup for with new user account. I have communicated to IRCTC through email([protected]@irctc.co.in) reference no: IRCTC #3313566

My disabled account user id: svk_m
MY mobile no: [protected]

Regards
vijayakapoor

I have tried to booking a railway tatkal ticket in the irctc site on 5/5/2015 journey was from cstm (Mumbai) to cnb (Kanpur) for 6/5/2015 by train no 12534 the amount rs 2005.80 (In newdelhi at irctc 12027) was deducted from my hdfc a/c no [protected]. But as i chose the option "book only if confirm berths are alloted", my ticket could not be booked. I have checked my booking history and there is no ticket booked. So please consider the case and refund the money to my same account. Contact no [protected]. Mail id [protected]@gmail.com

Transaction id: [protected]
from: mas to: sbc
DOJ: 09-MAY-2016 TRANSACTION DATE: 03 MAY 2016
reservation status: not booked
trans. amount: 585.80/- payment status: not booked

Sir/Madam,
I had booked the following ticket on 3rd may 2016, and the amount had been debited, but the ticket has not been booked. I later booked another ticket.

It had been told that the amount will be refunded soon, but it hasn't been.Please do the needful as soon as possible

At least reply about the actions being taken.

Thank you

I booked a ticket for two passengers on ac 2 tier for a journey from new delhi to jammu tawi for travelling on 20th february 2016 with pnr no. [protected] for train no. 12471 for rs.2655.
My tickets remained on the wait list after chart preparation still no refund has been received till date. I have contacted several times to the irctc people over phone and email, and they reply by saying that your complaint will be resolved shortly. It has been almost 75 days and no resolutions has been provided. Irctc complaint ticket no. Is 2933023.

Kindly look into the matter to get the dispute resolved at the earliest.

Irctc transaction id: [protected]

This is in continuation of my earlier complaint on this site. I have booked a e ticket from chennai to palakkad on 3.5.2016. The ticket was not confirmed during the chart preparation and it was waiting list 4. Due to waitlisted ticket, as per procedure this automatically gets cancelled. Just now i received a message saying that:

"your wait list ticket cancelled. Pnr no. [protected]. Amount 435 will be refunded to your account".

On what basis this amount of 435 has come i want to know. I have paid the fare as follows:

Ticket fare : rs. 500/- and service charge : 45.8 and total 545.8. Forget about the service charge. When you are cancelling on your own why should you take my money of rs. 65/- from me for no fault of mine. The ticket got cancelled automatically and i have not done anything.

First of all you have not given me confirmation and secondly you are again deducting money from me to the tune of rs. 65?

Sir, I have booked the tickets from Pune to secundrebad on[protected]. Out of four only 1 ticket got confirmed and remaining were in waiting list. So, I requested ticket collector for tdr, so that I can get the refund. but he did not gave tdr form. On my repeated requests also he is on his words like no need of tdr. Amount will be refunded directly to the concerned account itself. And the transaction ID is : [protected] and pnr no: [protected].

Transaction id [protected]
Pnr no. [protected]
Train no. 22680 / svdk ypr premium
Date of booking 23.02.16
Date of journey 24.02.16
From nagpur to yeswantapur
Name v v ramana 32/m


Journey dated 24.02.16.. The train was cancelled by railways due to some agitations at delhi or around..

I tried to file tdr but i did not get proper reasons from given drop outs hence i selected partial diversion or some thing which is near to it..

I have mailed irctc on 11.03.16 but no proper reply.. As train cancelled by railways i request your good self to make them return ticket booking charges rs 1147.60

Every 2 months i travels hyderabad mathura route in telangana exp 12723/12724, but those pantry staff never supply rail neer waterbottles to passenger instead of that some local cheap brand at same price they giving. When i ask they saying stock finished or not available or come to pantry they cant bring to here (My coach that was s3) pantry was near to s9 s10. How they can do like this and without railway peoples involving this is not possible, how they supplying cheap brand bottles. Panty people carrying rail neer package but if someone is going and asking then only they giving n that too not cold water bottle.Imagine in this hot season we getting cheap water or if we getting anyhow rail neer water. Bottle but burning hotand food quality is not good., this is not way of serving. Hope u lookout in this matter take necessary action and help to improve railway facility i want my this complaint should reach to proper authority.
Thankyou
Amit choudhary

Hi,

I booked a tatkal ticket from IRCTC on 19 feb 2016 for 20 feb 2016 (Journey date) from New delhi to Vapi.
Due to Jatt Reservation violence in haryana train got cancelled before 1 hour of departure time after preparing the reservation chart.

I got a sms from irctc that “Train Number 12472 has been cancelled due to unavoidable circumstances. Inconvenience caused to passengers is deeply regretted.”

After receiveing this sms, I called on 139 and they also confirmed me that train has been cancelled. I was waiting till 5 days (25th feb) to return back of fare (amount).

Again I called on 139 to return fare and they told me that please talk to irctc customer care service, they gave me a number [protected].

I called on this number on 26 feb 2016 and one of your executive told me that your money will be refunded by today (26/02/2016) itself. But I didn’t get any amount in my account.

Again I called on [protected] on 27 feb 2016 and executive told me that your money will not be refunded due to chart was prepared on the journey date and train cancellation information is not updated in my system.

I have sent a mail to IRCTC, They gave ma a ticket Number - 3199083. I also sent them screen shot of sms that i received.

PNR Number – [protected]
Irctc Transaction number - [protected]
Jouney Date - 20th Feb 2016
Bank transaction reference number - [protected]IG0BNCSUT0
Name – Ranjay Kumar singh
IRCTC Complaint ticket Number - 3199083

Thanks and Regards,
Ranjay Kumar Singh

Dear sir/madam,
I cancelled 2 of my ticket on 26-april-2016,
When i checked the refund status, it is displaying that amount has been refunded to bank on 30-april-2016, but when i checked with the bank it has not been debited yet.
I have attached the details below,

Ticket 1:
Transaction id : [protected]
Pnr no : [protected]
Train no./name:12673 / cheran express
Date of journey: :03-may-2016
Date of boarding::03-may-2016
Class:third ac (3a)
From:chennai central (Mas) to:coimbatore jn (Cbe) boarding:chennai central (Mas)
Resv upto:coimbatore jn (Cbe)
Quota: general (Gn) date of cancellation:26-apr-2016 13:36:24 hrs
Ticket type: e-ticket
Cancellation id:[protected]

Ticket 2:
Transaction id:[protected]
Pnr no [protected]
Train no./name:12612 / mas garib rath
Date of journey:02-may-2016
Date of boarding:02-may-2016
Class:third ac (3a)
From:h nizamuddin (Nzm)
To:chennai central (Mas)
Boarding:h nizamuddin (Nzm)
Resv upto:chennai central (Mas)
Quota: general (Gn)
Date of cancellation:26-apr-2016 13:35:59 hrs
Ticket type: e-ticket
Cancellation id:[protected]

Please notify as soon as possible.

Sir
I booked a ticket for my wife from kanpur centarl to ahmedabad by IRCTC website but i got waitlist ticket. it clearly written in Gazzette of India(extraordinary) Part II section III sub section I para 8 that after chart preparation if ticket not confirmed whole amount will be refunded. but after it all happen to me they are not giving my hard earned money back by showing some other ambiguous rules . are they above of Gazzette of India. So much ambiguty spreaded by IRCTC so no one without a legal education could understand . if a ordinary person harrased by these rules it is unbearable . please help me as they did not gave me a berth nor refund a single ruppee . it is purily injustice with every citizen of India. I seek justice . Please Help me

Dear Sir I Have booked a ticket from Bhopal To Godhra In the Name of Arwa ( Age 26 ( Female ), By Mistake a have select Male instead of Female.

please re correct Male to Female
PNR no: [protected]
Train No: 11464
Travel Date: 4th of May.

please make the above changes as we can not get another ticket.

awaiting your quick feedback

shabbir hussain

Now i am travelling to yesvantpur howra duranto exp when the train comes to bijyabada raily stn i purchase 2ltr cold water from irctc counter. The sales man will demand rs10 without container. When i saw the price rate 2ltr without container rs8 iam asking him for the chng. But he will say for electricity reason he take rs10. So plz take care of it.

My irctc account deactivated - please re-activate
Dear sir

My irctc account has been deactivated without any reason. I have called to irctc customer care they will not give valid reasons. I have been using it for over 4 years, all my details including the mobile number are furnished correctly. Please re-activate it..

Dhirendra bahadur singh

E-mail: [protected]@gmail.com
Irctc user id: mineshpj
Cell# [protected]

IRCTC team are taking Rs. 20 for 1L water bottle, however MRP is Rs. 15/-.
They dame care to passengers !

Dear Sir/Madam,
I Cancelled my ticket on 22-April-2016,
When I checked the refund status, it is displaying that amount has been refunded to bank, but it has not been debited yet,
I have attached the details below,

Transaction ID : [protected]
PNR No : [protected]
Train No./Name:18520 / LTT VSKP EXP
Date of Journey: 13-May-2016
Date Of Boarding:13-May-2016
Class: SL
From: Pune Jn (PUNE) To: Vijayawada (BZA)
Boarding: Pune Jn (PUNE)
Resv Upto: Vijayawada (BZA)
Quota: General (GN)
Date of Cancellation:22-Apr-2016 17:21:44 HRS
Ticket Type: E-ticket
Cancellation ID:[protected]