Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

- 24 april, 2016
- on same date i was applying for urgent reservation(Tatkal) online from allahabad (Up) to howrah (Wb), and when i got the payment link i chose debit card payment (Sbi debit card). My money was deducted from my account, i also got a message for the same but my reservation was not done and until now that money is not refunded.
- so i am requesting here for a refund of my money.

Dear Sir / Madam
I have been trying to approach IRCTC through to customer care service since a couple of months but am not able to get a resolution to my issue.
Few months back I was wrongly accused by IRCTC of fraud during tatkal hours on the IRCTC website.
Though I have never ever misused the irctc websites and have been a long time user to book my travel tickets without causing any misconduct, my account was suspended
I was told that I will need to register using a different Mobile and Email. I dont have any other mobile
So does that mean I am not allowed to travel via Indian Railways hence forth without doing anything wrong?
I have not been also told what Fraud was done so that I could fight it.
No Doubt irctc is doing good by trying to stop frauds from misusing and making ticketing smooth
But is there no mechanism to separate the actual frauds from the genuine travelers like me?
Request your help on the issue at the earliest.
My user id: smit2001
Thanks.

Dear,

I have file the tdr request on 8th of oct. 2015 while our train was cancelled on same date from amritsar to ajmer train no. 19612.But they have return my amount of pnr no.[protected] & [protected] but when i asked to return my amount for other tickets for the same train which has the pnr no. Of [protected], [protected] & [protected] they had refused while saying the train was on time and ran from the station and after that i have put so many mails to irctc but no one answered my mail. Now i finally got the reply while saying that the train run on time but it was not ran and irctc refund my amount for 2 pnr no. Which i mentioned above and now how they can say that train run on time??? Please look into this matter as soon as possible because it has been more then 6 months and release my due amount. Waiting for your decision otherwise i have to hire a lawyer to file the case against indian railway.

Regard's,
Dharmendra singh chouhan,
[protected]@yahoo.Co.Uk,
[protected].

I booked a e ticket online through irctc website.. There were three number of passengers. The final status of the ticket was passenger 1 - CNF, passenger 1- wl 1 and passenger 2 - wl 2 after chart preparation. We could not travelled Then i tried to cancel the ticket on next day but systems is not allowed for this we request to kindly refund me amount o 2 WL tickets
details as below

Transaction ID: [protected] PNR No [protected] Train No./Name: 10104 / MANDOVI EXPRESS
Date of Journey: 19-Apr-2016 Date Of Boarding: 19-Apr-2016 Class: THIRD AC (3A)
From: RAJAPUR ROAD (RAJP) To: THANE (TNA) Boarding: RAJAPUR ROAD (RAJP)
Resv Upto: THANE (TNA) Quota: TATKAL (CK) Ticket Type: E-ticket


Payment Details


Payment Option:HDFC Bank
Ticket Charge:3225.0 Service Charge:45.8 Total:3270.8

Tdr status shows cr registered but refund amount not received

I have booked a ticket from irctc
From patna to barauni on 4 dec,
2014 and date of journey was 04th oct, 2015.
Train was late for more than 3 hrs and hence we coulndt traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can send sms to mob no : [protected] or
Drop a mail to [protected]@gmail.com
Ticket details:
Date of journey: 22-nov-2015
Pnr number :- [protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 21-nov-2015 23:06:16 hrs
Tdr status: cr registered
Cancellation id: [protected]

Warm regards
Samir

My name is sanjay bhargav. Gatte i booked two tickets from vijayawada to visakhapatnam on 25th april 2016 for journey on 28th april for two adults and the amount of rs. 322.1 has been debited in my bank account but no ticket has been booked and no message regarding refund is also not there. I have done this transaction through andhra bank net banking. A public undertaking doing these cannot be tenable

My irctc user id is: sanju2799
Mobile no. [protected]
Email- g. [protected]@gmail.com

Please do needful

I booked a tatkal ticket using irctc site today (25th april 2016). When i booked, i wrongly selected the gender as 'female' instead of 'male'. Since that is a tatkal ticket, i don't get money back if i cancel.

I contacted irctc customer care (139). They are sauying can't edit the ticket, have to cancel the ticket and book again, but its tatkal ticket and i wont get money back.

Please advice on this...

Info: i have all proof of documents(Pan card, aadhar card) to show it was wrongly selected the gender as 'female' instead of 'male'.

Today i.E.[protected] i was travelling on ldh ndls shatabdi express (Train no: 12038). They had poor service even after paying the service tax to government. We are paying 600 per passenger for ticket, so that we can get the good service and food but not. I board the train at tohana(Tun) station they didn't provide the water bottle even i'd asked them for about 5 to times at last they give water to me after 45 min(Approx). After that i'd asked for any drink then waiter said you have forgotten to ask for drink now drinks are finish, literally i was shocked no sense at all.Coming to their mess some passengers take picture and video of mess they will definitely upload on pm website and irctc also. The food quality was very very poor. If they didn't provide the best service to us then why would we travel on this train. I would appreciate if you would make some changes in their management so that no passenger would never face this issue again and it will even increase the passengers list for this train. We will definitely pay thanks to irctc if irctc would take this complaint seriously and take some action.

Date of incident : 14-nov-2015

I've cancelled ticket on 14th nov 2015 at 6.10 hr whose reference no is :[protected].

As per railway rule i should get refund amount back to my bank account, almost 6th months is completed. Still i haven't received any amount from irctc
Railway ticket booked details:
Transaction id : [protected]
Pnr no. : [protected]
Train no. & name : 15630 / guwahati ms exp
Date of booking : 24-oct-2015
Class : sleeper class
Quota : general
Date of journey : 14-nov-2015
From : asn to : ms
Boarding at : asn
Date of boarding :14-nov-2015
Reservation upto :ms
Scheduled departure : 10:35 hr

I booked a e ticket online through irctc website. I booked ticket from asn to kyn vide transaction number 3 [protected], pnr- [protected] train number - 12321 on 21.03.2016. There were three number of passengers. The final status of the ticket was passenger 1 - rac, passenger 2- wl and passenger 3 - wl 2 after chart preparation. We could not travelled as the 1 st passenger was going to two senior citizen patients to mumbai for treatment purpose and the ticket was not confirmed they could not travelled. Then i tried to cancel the rac ticket of 1 st passenger but the system not allowed for the same. Then the refund of 2 nd and 3 rd passenger should be automatically credited but the refund of the same is not credited to my account even after the lapse of 1 months from the date of journey. For this i have written more than 5 times at [protected]@irctc.Co.In but i have not get even a single reply.

Respected Sir
With due respect i want to say that my trasaction having transaction having transaction no [protected] on 24/4/2016
was failed due to network error. so the e ticket hat not been generted but money was deducted from my account.
so, you are kindly requested to refund back money in the concerned accound as soon as possible.
yours sincerecly
Pritam Singh

Respected Sir
With due respect i want to say that my trasaction having transaction having transaction no [protected] on 24/4/2016
was failed due to network error. so the e ticket hat not been generted but money was deducted from my account.
so, you are kindly requested to refund back money in the concerned accound as soon as possible.
yours sincerecly

I have forgot my irctc password & register mobile number. So please send my register mobile number. Please help me to open irctc tickets booking.
I entered my username but my password is forgot. Then I click to forgot password.
And enter the username & conformation code., then sending OTP to register mobile number. I don't no what mobile number is to register in irctc. Please send me my register mobile number & password..

Dear sir, i had booked below tikcet on line, but when i arrived at station the train was cancelled. I apporached ticket window they told me to buy new ticket and travel in next train. The current ticket will be automatically cancelled and money will be rolled back to my account.
I wrote to irtc but no reply from them. I did not get refund of the same.
Santosh gupta
[protected] / [protected]

Scan to verify

Pnr no: [protected] train no. & name: 19023/fzr janata exp quota: general

Transaction id: [protected] date of booking: 08‐feb‐2016 02:44:09 pm class: sl

From: mumbai central (Bct) date of journey: 21‐feb‐2016 to: kosamba jn (Ksb)

Boarding: borivali (Bvi) date of boarding: 21‐feb‐2016 scheduled departure: 08:10 *

Resv upto: kosamba jn (Ksb) scheduled arrival: 21‐feb‐2016 14:06 * adult: 03 child: 00

Passenger mobile number: [protected] distance: 0294 km

Passenger address :‐ 104/a dheeraj vishwas natwar nagar, pada no 1 pp dias compound jogeshwarie m mumbai maharashtra ‐ 400060

Fare details :

S. No. Description amount (In rupees) amount (In words)

1 ticket fare rs. 585.0 rupees five hundred and eighty five only

Irctc service charges#

(Incl. Of service tax)

3 total rs. 607.9 rupees six hundred and seven and nine zero paisa only

Rs. 22.9 rupees twenty two and nine zero paisa only

I have boarded this train at secundrabad jn on[protected] and my pnr number is [protected] in 3a class, when i got my white coloured
Bed spreads, i could see human hairs, on my rejection of the pair the bedding boy wants to change to another one, surprisingly i could see 6 packets opened in my presence by the supervisor all with hairs, which means the passengers boarding in between stations were not getting unused bed spreads. When i asked for the complaint book to lodge the complaint. He was very much reluctant and also non-cooperative for lodging complaints against the
Washing agent contractor. Kindly conduct an enquiry about this and reply to me at the earliest.

Sir
With the refrence given above i want you inform you that yesterday i booked the tatkal ticket from to jaipur (12403)but at the first trial it does'nt give confirmation of booked ticket so i did the 2nd trial and got the confirmed ticket and now i have the two tickets for the same .but its not my fault if irctc has given given me confirmation message at that time this mishappening was not be there.now sirwhat should i do now to get the cancelled ticket refundable.

I booked my ticket on 13.04.2016 from Internet banking, from Hospet to Bangalore, I had to book railway Ticket Money out of my account, But to date has not returned my money of Rs. 237.38 but did not book tickets. still IRCTC not given the money back. It is the rule of IRCTC, If our money will be cut Immediately, So when the time comes for them to return have not yet.

Sir,
Myself Rajesh Upreti, I have an account in irctc with id raj18186, I have booked a ticket PNR- [protected] before 6 months from that account, I planed to cancel the journey because there is so cold. The issue is that the account which was used to book ticket was canara bank account by my named Rajesh Ac no[protected], that in now closed, i canceled the ticket i would not get refund, So i want to get my refund in other account with same name but in other Bank that is State Bank of india. Every time irctc customer care executive says that sir please wait, whenever, Irctc making me fool since 6 months this is the last option to complain in forum. my old ticket id is - Ticket Id - IRCTC #2579323

Thanks :-
Rajesh Upreti
Contact - [protected], [protected]

Sir
I did " tatkal ticket" on 16/04/2016, but during transaction the tickets got filled up and a message popped up on screen "no seats available".The specified amount got deducted and and no record of ticket is showing in "transaction history" section.
I haven't got any message or mail regarding this particular transaction so kindly initiate the process and duly notify me.
Following are the relevant details :
Train no : 19421
Date:16/04/2016
Journal no : 12543952
Amount deducted: 1462.90
Transaction code : 1055
Transaction branch : 99922

Contact no:[protected]

Respected sir,

I have cancelled my ticket on 15-apr-2016, 01:33:16 hrs but the amount was not yet refunded. So do refund as soon as possible.
Details of ticket:
Cancellation id:[protected]
Date of cancellation: 15-ap-r2016
01:31:37 hrs
Pnr no: [protected]
Train no. & name: 12392/shramjevi n exp
Quota: general (Gn)
Date & time of booking: 26feb2016, 22:49:55hrs
Class: third ac (3a)
From:new delhi(Ndls)
To:lucknow nr(Lko
Date of journey:23apr2016
Passenger mobile no:[protected]
Name of passenger-bireshwar pandey