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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 9, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 35

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A
Anshul905
from Shikohabad, Uttar Pradesh
Mar 23, 2022
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Not give me Refund or compensation for train cancelled from my boarding station

My Pnr number of Both ticket is
[protected] & [protected].
Meine apni ticket irctc ke madhyam se ki thi lekin jis din mujhe apni travel kerni thi us din apne boarding station(JAMMU TAWI) per gaya per waha per display mein aarha tha ki train cancelled. Uske baad mene enquiry per pata kiya toh waha madam ne kaha ki train aap chahe toh 100km Distance( pathankot station) per jaker pakad sakte ho per woh mere liye possible nhi tha...
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S
Sumana Mandal
Mar 23, 2022
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Email verification OTP not received

All this while it was working fine, but one day, I tried to login to my account on phone app. I used the correct password, but it asks me to verify mobile no. and email id. Mobile no. Got verified but OTP never arrived on email. I tried this multiple times on phone and pc. Nothing is working. Please resolve this issue soon....
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T
Tushar Choudhari
Mar 22, 2022
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Unable to make the booking in irctc site

Dear Sir,
Since yesterday dt[protected] I try 3 times and today dt[protected] one time to book a ticket from Thane to Pune dt. 26th March 2022, all the 4 time the money was deducted from my account but ticket was not booked & I got the below message

Unable to perform Transaction due to Internal error.[protected]

Pl try to resolve and book my ticket and refund the rest of the amount asap.
br...
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P
Puruka
from Patna, Bihar
Mar 22, 2022
Mar 22, 2022
This thread was updated on Mar 22, 2022
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Didn't get TDR refund

I have filled TDR on 27th December as train diverted and train not touching the bording station.still didn't get the refund. TDR Status showing CR Registered....
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J
johnmrt
Mar 18, 2022
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Cannot renew ewallet

Address:New Delhi, India

After login, I'm getting a message :
Your IRCTC eWallet account is going to expire on date. Please Renew your IRCTC ewallet account to enjoy your uninterrupted service.

But when I click on renew your IRCTC ewallet account and enter my registered email and irctc password, and click on the Submit button, nothing happens. The submit button is unresponsive as it doesn't do anything. Therefore I cannot renew my ewallet and...
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S
sangeetjha88
from Hyderabad, Andhra Pradesh
Mar 18, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Money debited from account but wallet not recharged

Address:Lingampally, Hyderabad - 500019
Website:Through UTS app

Yesterday in UTS app i recharged my rwallet with Rs. 100 by Paytm but rwallet is showing recharge initiated status. Means money deducted from my SBI account but not received by rwallet.

Please help to get refund....
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V
vikumeena
Mar 16, 2022
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Non receipt of failed transaction on irctc ipay

I am Vikram Meena, I tried to book a ticket from IRCTC but was unsuccessfull . Kindly help me to get the refund from IRCTC. So kindly do the needfull and get the refund .
Below are the detail
Date of ticket/transaction- 13.03.2022
Amount deducted ₹5077.20
Transaction via - irctc ipay
Transaction type - Net banking SBI
Amt debited from SBI account no. [protected]
IRCTC ID : viku_meenabr...
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I booked tickets on 11 March 2022 in IRCTC mobile app many times
I didn't received the deducted amount back...
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S
sumantcharlu
from Bhopal, Madhya Pradesh
Mar 16, 2022
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Unable to login to the system. User Id: sumi4990

Not receiving the OTP during mobile verifiction. Verified the email easily. Need to make some bookings today itself and it is showing that I have exhausted the OTP limit for the day....
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I booked the ticket in irctc website and paid using google pay. The transaction was completed from gpay but in irctc got server error and it is showing transaction has failed. The ticket also not booked....
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S
Sunil kr Shaw
from Kolkata, West Bengal
Mar 14, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Money deducted from bank but RWallet not recharged

Recharged the UTS RWallet using Paytm. My money is deducted from my bank account but RWallet is not credited. The Paytm UPI reference number is[protected]. Please help...
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V
vjvirag
Mar 14, 2022
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Food not received

Complaint number : 59763837
Order I'd : 59754237

Following are details in reference with issue

1) Food not received even after payment
2) No resolution after 15 days waiting time
3) Complaint number resolved without informing or resolution ....
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D
dghd
from Sheoraphuli, West Bengal
Mar 13, 2022
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Amount debited from bank account but not showing in R-Wallet in UTS application

Date of the Incident:[protected]
UTS User ID: [protected]

Today I've recharged my UTS R-Wallet for an ammount of Rs. 100 through my UPI Id by the UPI supported application Phone pe. Though the transaction status showing succesful & the amount is also debited from my bank account, the balance is not showing in the UTS R-wallet. Current Balance of the wallet is still showing Rs 0.0.
I, therefore, requesting the IRCTC...
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A
Ashigupta
from Noida, Uttar Pradesh
Mar 13, 2022
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Filed TDR but did not get refund

Address:delhi
Website:www.irctc.co.in

Dear Sir/ Madam,
I have filed a TDR on 23 jan 2022 for the reason train late more than 3 hours and passenger not travelled. Train lated for more than 5 hours that day. My PNR no. is [protected]. TDR Status is showing as CR registered from last 2 months but nothing has happened. Transaction ID is [protected]. Please look into the matter if possible and get refund the amount as per norms....
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This is for your kind information that I am Mohammad Shamim Hossain from Dhaka, Bangladesh had created an IRCTC account on 05.03.2022. I had paid the international fee for that purpose. My email account was verified by the IRCTC but my mobile number couldn’t verify due to no OTP I had received since then.
i have tried by changing my mobile number and scince then there are two id have been created in same name and password but didn't...
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N
navs146
from Bhopal, Madhya Pradesh
Mar 10, 2022
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Heavy Charges on water bottle

Address:G 1/10 Swapnil Apartment Gulmohar Colony Trilanga 462039

My PNR no. is PNR:[protected], TRN:19711, DOJ:10-03-22 was charged 20 rupees for a 15 rupees water bottle stating its an comission by the pantry staff. Doesn't railway has mandated rule of only charging MRP price for the water bottle that is of an ordinary brand called Omex? Please clarify and take strong action against such pantry staff....
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S
Sushswi
from Thane, Maharashtra
Mar 10, 2022
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Amount debited but not credited in R-wallet

Address:Thane

Hi team,

Today I recharged my R-wallet with 200 rs but the amount got debeited but R-wallet haven't yet been credited its almost 8hours but still wallet isn't credited with debited amount

I hereby share Bank SMS as well Recharge history snap pls check & do needful ....
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S
Satyaranjan bera
from Jhargram, West Bengal
Mar 9, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

TDR Rejected

Address:VILL JUGDIHA P. O JUGDIHA P. S BELIABERA DIST-JHARGRAM

Sir,
I earnesty request My TDR File Rejected.i have not journey 02/01/2022.besause time management and COVID problem.please refund my money... please help me..

NAME-SATYARANJAN BERA
PNR -[protected]
Train number-12704
Date of journey-02/01/2022
Address-vill+p.o-jugdiha p s-beliaberah Dist-Jhargram State-West bengal Pin-721507
Class-3A

Please help me and my money refundbr...
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R
Ravindra Bhat
Mar 9, 2022
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Food quality not good

My name is Ravindra Bhat I am travelling in Karnataka express I have boarded this train from NDLS to KSR I have ordered food from pantry twice but the quality they serve was not good as per their rates so I would like to file a complaint against the Company who is serving the catering services in this train...
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J
Jeevan Saras
Mar 8, 2022
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OTP not received

Address:Nepal

Dear Sir/Madam,

I am a Shubash mehra from Nepal. I miss trying to verify my Nepali mobile number with OTP but am not able to verify.
The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

Kindly check and resolve as soon as possible, as I have to take printouts of my booked tickets and make another online booking.

Thanks...
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