Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir/mem, i have filed tdr for refund of ticket. But till today i have not received refund amount.It has been one year of filing tdr. Please do the needful. Details of tdr transactions:- transaction id:- [protected] registration no: bnw190115w18389 tdr filing date: 14-jan-2015 reason for tdr : waitlisted passengers did not travels. Pnr no:- [protected]

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Address: Nashik, Maharashtra

Website: www.irctc.co.in

I am Pratik Padalkar. I have booked a E- ticket for journey on 17 Jan 2016 from Nasik Road to Mumbai LTT for Godavari Express(12118) .I have booked ticket on 13 Jan 2016.But the ticket was not booked and still the transaction for payment of ticket charges is done through my Bank of Baroda account and we also not got PNR number through message .My transaction ID is [protected]. My bank of baroda account no. is [protected] .My e-mail id is [protected]@gmail.com. Phone no. is [protected] and while booking ticket the phone no. which I have registered is [protected].I am also attaching some images for your convenience. Please look after the complaint and try to solve it as early as possible.If possible you just provide PNR no. otherwise refund the money to mentioned account number.You can send the reply on my email id mentioned above.

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Address: Pune, Maharashtra, 431605

Website: irctc.com

During the journey from Nanded to Mumbai & back, Pantry car attendants overcharge beverages more than MRP in all trains. For example they sell water bottle for Rs 20/-. Moreover they don't keep rate cards for other food items. Consequently we had to pay whatever they demand. When trying to enquire about rate they behave rudely. Please look into the matter.

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Address: 831001

I have got my tickets booked for 14th of january 2016. As far as the rule says, the blind should be given a seat along with the attendant in the coach. But here the blind is allotted a seat in B4 and the attendant in B2 and the third passenger in B1 respectively. This is extremely shocking to know that the railway expects the blind who os a minor and is 13 yrs old to travel all alone. My PNR number is [protected]. please ensure that the seats of the attendant and the blind passengeris allotted together. This is against the rule of the railways. This is sheer harrasment.

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Address: Davanagere, Karnataka, 577553

Website: IRCTC

Dear sir Iam Pradeep kumar halemane, my user ID is hppardeep. I booked 4 tickes through my SBI debit card on 21 dec.2015. Amounts also debited in SBI account on that time. But on the day of journey in the 4 tickets one ticket will be confirmed. Remaining 3 tickets in waiting list not confirmed. After that i did't get my remaining 3 waiting list tickets amount. Details are mentioned below. Please go through this details reply me as soon for my remaining amount. Transaction ID: [protected] PNR No [protected] Train No./Name: 16231 / MYSORE EXPRESS Date of Journey: 26-Dec-2015 Date Of Boarding: 26-Dec-2015 Class: THIRD AC (3A) From: MAYILADUTURAI J (MV) To: BENGALURU CITY (SBC) Boarding: MAYILADUTURAI J (MV) Resv Upto: BENGALURU CITY (SBC) Quota: GENERAL (GN) Ticket Type: E-ticket

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P

Pradeep Kumar halemane

from Gulbarga, Karnataka

Jan 13, 2016

Indian Railway Catering & Tourism Corporation [IRCTC] — Cancelled tickets money

Dear sir Iam Pradeep kumar halemane, my user ID is hppardeep. I booked 4 tickes through my SBI debit card on 21 dec.2015. RS 3445 Amounts also debited in SBI account on that time. But on the day of journey in the 4 tickets 1 ticket will be confirmed. Remaining 3 tickets in waiting list not confirmed. After that i did't get my remaining 3 waiting list tickets amount. Details are mentioned below. Please go through this details reply me as soon for my remaining amount. Transaction ID: [protected] PNR No [protected] Train No./Name: 16231 / MYSORE EXPRESS Date of Journey: 26-Dec-2015 Date Of Boarding: 26-Dec-2015 Class: THIRD AC (3A) From: MAYILADUTURAI J (MV) To: BENGALURU CITY (SBC) Boarding: MAYILADUTURAI J (MV) Resv Upto: BENGALURU CITY (SBC) Quota: GENERAL (GN) Ticket Type: E-ticket

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Address: Kanpur, Uttar Pradesh

Website: irctc.co.in

I have booked a ticket from CNB to PNBE on 11th Dec 2015 and Date of Journey was 11th December 2015. The train was late for more than 11 hours so i didn't travel by that train as i was in a hurry. Soon i was unable to cancel the ticket, I filled the TDR for the same in IRCTC against my ticket and the status was turned to CR Registered, but the amount is not refunded yet. its already a month passed. Please let me know what I can do further or else you can send sms to mob no : [protected] or drop a mail to raktim.[protected]@hotmail.com/[protected]@iitg.ernet.in Ticket details: Passenger Name: Nipjyoti Sarma DO Transaction :- 11th december, 2015 PNR Number :- [protected] Train No:- 22406 Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 11-Dec-2015 22:58:18 HRS TDR Status: CR Registered Cancellation ID: [protected] please help me for the refund at your earliest Warm Regards Raktim Choudhury

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Address: New Delhi, Delhi

Website: www.irctc.co.in

Hey Admin, I was traveling from Rohtak station to Jaipur station on 31st Dec. But actually i had to catch train from Ambala station as per my seat confirmation. But that day i planned to catch train while when i was at my rlative place in Rohtak But unfortunately TT gave my seat to somebody else i argued but refused. i did complaint about him but now one listened to me. I called on helpline number using contact details from this website http://customercarecontactnumber.in/irctc-railway-customer-care-numbertoll-free-...⇄ but no one is picking call...i want my money back as i traveled my whole journey sitting near bathroom. Indian system is [censored] help

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Address: 411057

Website: www.irctc.ac.in

I, Abhijeet Chavan, had cancelled two tickets with First Ticket PNR is [protected] and Second Ticket PNR is [protected]. Which IRCTC claimed that they have refunded the amount and asked me to contact with the bank. After contacting to bank they come with their side and provided with details stating though transaction was initiated by IRCTC but amount was not credited by IRCTC in that transaction. Same thing I conveyed to IRCTC which they said they have transferred to concerned department will get back to me. Its almost over a month since I am waiting for their reply but not received anything. Please solve it as soon as possible. The mail Ticket ID of my mail complaint is [IRCTC #2374343].

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I m purchase water bottles at shimla railway station. Vendore charge more then rate list is rs.20 instead of rs.15. Kindly look into this

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Website: www.irctc.co.in

Dear sir, please note my IRCTC User id is : gshyam99, and i book a ticket Delhi to Jammu today morning (09th jan-16 ) my transaction is failed & PNR not prepared but deduct amount Rs. 1307.25 in my bank debit card by transaction on POS 2002 AT IRCTC txn#[protected] so please refund my ticket booking amount at my bank A/C.

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Address: 783385

Website: irctc.co.in

I cancelled total three tickets as follows PNR: [protected] Transaction Id: [protected] PNR: [protected] Transaction Id: [protected] PNR: [protected] Transaction Id: [protected] But till now I am no getting my refund value. although I mailed many times. S.No. Transaction ID Transaction Date CancellationID /RefundID Transaction Type Trans.Amt() Refund.Amt() Bank Refund Status Refund Date 1 [protected] 21-Dec-2015 [protected] CANCELLED 2165.6 1740.0 SBI SENT TO BANK 2 [protected] 19-Dec-2015 [protected] CANCELLED 832.9 690.0 SBI SENT TO BANK 3 [protected] 19-Dec-2015 [protected] CANCELLED 3065.6 2600.0 SBI SENT TO BANK

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Address: Ludhiana, Punjab, 141010

Website: Irctc

Mene 27 Dec ko irctc se tickets book Kari thi 3 Mumbai se new Delhi rajdhani express what payment failed ho gaya aaj 15 din ho rahe he but mujhe mera refund wapas nahi aaya wo log response bhi nahi de rahe my transition I'd [protected] [protected] ye do tickets ke he or dono ke refunds nahi aaya

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Address: New Delhi, Delhi

Website: irctc.co.in

I had filled a tdr case against PNR [protected] and I had mentioned the reason that train was cancelled. JOurney Date:[protected] and train was cancelled on that day train number:-12150. But railway had regretted my case and they had given reason that ''train was not diverted'' I had mentioned that ''train was cancelled''.then why they replying that ''train was not diverted''. And i had not got any refund of that till now. I had sent many mails to TDR department of irctc and also the care department of irctc they always giving me a ticket id and when i am calling them they always said me that to wait or asking me proof of train cancel.

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Address: New Delhi, Delhi

Website: www.irctc.co.in

Following Ticket cancellation not refund money. 1 [protected] [protected] 12801 PURI KGP 435.0 795.0 17-Dec-2015 14:49:09 HRS Cancelled 2 [protected] [protected] 18409 KGP PURI 345.0 705.0 17-Dec-2015 14:48:21 HRS Cancelled 3 [protected] [protected] 12801 PURI TATA 2745.0 3885.0 17-Dec-2015 14:43:33 HRS Cancelled 4 [protected] [protected] 12802 TATA PURI 2745.0 3885.0 17-Dec-2015 14:42:18 HRS Cancelled

Jan 12, 2016

Complaint marked as Resolved

Nothing known to me. At the evening around 7o' clock today refunded amount reflect my account. I received 2nos. mail from consumercomplaints.in at 6:29 pm Complaint Status Update(ID 1209295) in my registered mail id. Thanks for quick response and solve my problem.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jan 12, 2016

Updated by jhuta Greetings,

This message has been automatically generated in response to email sent by you having subject:

"RE: [IRCTC #2698335] Refund"

There is no need to reply to this message right now. Your email has been assigned ticket ID [IRCTC #2715489].

Please include ticket ID:

[IRCTC #2715489]

in the subject line of all future correspondence about this issue.

Thank you,
[protected]@irctc.co.in

Dear Customer,

Kindly note that we have given credit instructions to payment gateway. It will reflect in your account at the earliest.

PNR: [protected] Transaction Id: [protected]

PNR: [protected] Transaction Id: [protected]

PNR: [protected] Transaction Id: [protected]

PNR: [protected] Transaction Id: [protected]

In conjunction with above statement we would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [protected]@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, online booking etc. **please send mail to [protected]@irctc.co.in.
We hope from the next time you will follow the same. *

Thanks & Regards
Soma
Executive, Customer Care
[protected]@irctc.co.in
Ph[protected]
www.irctc.co.in[#2704612]

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J

Joshi Pragya

from Jaipur, Rajasthan

Jan 31, 2018

The IRCTC site is showing refund status as "Refunded" but no money is credited from IRCTC to the Bank.
1. Cancellation ID/Refund ID [protected]
Refund Amt 1455

2. Cancellation ID/Refund ID [protected]
Refund Amt 3180

Please let me know what is the issue and till when the amount shall be credited to bank.
And IRCTC has also assigned ticket ID [IRCTC #7946151]

Please include ticket ID [IRCTC #7946151]
in the subject line of all future correspondence about this issue.

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J

Joshi Pragya

from Jaipur, Rajasthan

Feb 5, 2018

I have cancelled a meal order on 27th Jan, 2018 and the status is showing as 'refunded' but the amount is not credited in bank. Details of Cancellation order is as follows
Refund ID : 183047
Order No. :[protected]
Amount : 252

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J

Joshi Pragya

from Jaipur, Rajasthan

Feb 12, 2018

I have cancelled tickets on 8th Feb, 2018 and the status is showing as 'refunded'. Please let me know till when the amount shall be credited back to the bank. Details of Cancellation order is as follows:

1. Cancellation ID/Refund ID [protected]
Refund Amt 2985

2. Cancellation ID/Refund ID [protected]
Refund Amt 3075

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G

Grv Thakur

from Sangaria, Haryana

Feb 18, 2018

i tried to book a ticket on12 February 2018.from kota to Patna but there was an error balance of (rs3640) was Cutted from my account but ticket was not booked. after some time i received a email from Irctc .
TXN ID [protected].and balance transfered to cheque no 51960832612504592444240137590000011318293.

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J

Joshi Pragya

from Jaipur, Rajasthan

Feb 19, 2018

I AM HIGHLY DISAPPOINTED FROM YOUR SIDE AS CONSUMER COMPLAINTS ARE NOT BEING RESOLVED!!!
I AM POSTING THIS COMPLAINT FOR THE 3RD TIME AND THIS STILL REMAINS UNRESOLVED

I have cancelled tickets on 8th Feb, 2018 and the status is showing as 'refunded' but no money is credited back to the bank. Details of Cancellation order is as follows:

1. Cancellation ID/Refund ID [protected]
Refund Amt 2985

2. Cancellation ID/Refund ID [protected]
Refund Amt 3075

Please include ticket ID:

[IRCTC #8117034]

in the subject line of all future correspondence about this issue.

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J

Joshi Pragya

from Jaipur, Rajasthan

Feb 19, 2018

I have booked a ticket from Jaipur to Pune but the transaction failed. Money is being deducted but no money has been credited to the bank.
The IRCTC site is showing refund status as "Refunded" but no money is credited from IRCTC to the Bank.
1. Cancellation ID/Refund ID [protected]
Refund Amt 1520

Please let me know what is the issue and till when the amount shall be credited to bank.
And IRCTC has also assigned ticket ID [IRCTC #8143446]

Please include ticket ID [IRCTC #8143446]
in the subject line of all future correspondence about this issue.

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R

Rangs16

from Coimbatore, Tamil Nadu

Dec 3, 2018

i have a ticket booked from Coimbatore to Raichur booking date is 22/11/2018 but we cancelled the ticket 24/11/2018 evening i cancelled to ticked i received the email but still not received the payment please solve soon as possible my email id : [protected]@gmail.com

Dear Customer,
We wish to inform you that, with reference to refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 1055.0 has been processed as per below details:
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking: 24-Nov-2018
Refund processing date: 26-Nov-2018
Refund amount: 1055.0
Refund reference no: 822170
Payment Option used : Visa/Master Card(Powered By CITI BANK)(CREDIT_CARD)
Booking reference no: 172964

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J

Jonnala Harika Reddy

from Delhi, Delhi

Sep 29, 2019

I booked a ticket from IRCTC from secundrabad to Vijayawada and due to some reasons I cancelled my ticket ticket fair of 437 and refund money is 300 it showing the refund status as sent to bank but I didn't get my money please solve my problem

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Address: Varanasi, Uttar Pradesh

On the 24 th of december, 2015 i was at the Varanasi jn. with my family. As our train was running late so we decided to buy some snacks at the irctc shop. We bought some snacks and were waiting for the bill, when my eyes fell on the transparent lidded deep freezer kept alongside the billing desk . There was a 'mouse' running around in it! I was shocked but what was even more shocking was that when we informed one of the staff ( the one who was doing the billing), he simply smiled and said " Oh, woh chuha woh toh idhar udhar daudte rehta hai"( oh, that mouse, they keep on running here and there), and went back to his work!! You can imagine our shock and the disgust. Cleanliness should be maintained in such food stalls and restaurents and moreover when customers are pointing out your mistakes that should be taken seriously. P.S : the food was also no good

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Address: New Delhi, Delhi, 110001

Website: www.irctc.co.in

I had booked an electronic railway ticket with PNR number [protected] for train Purshottam Express (train no-12802) with travel date 4th March, 2015 from station Anugraha Narayan Road(AUBR) to Kharagpur junction (KGP). The ticket was booked on 2nd Jan, 2015. The booking was done in a general compartment in AC 3 tier of the train. However, due to some reasons the passengers could not travel in the train and a TDR was filed almost 2 hours before arrival of train at AUBR station.The TDR was filed on 3rd March 2015 at 22:03:07 hrs.The reason given for TDR was "Passenger not travelled". The cancellation ID is- [protected] and the registration number-DEO090315W25628.The TDR zone is East Coast Railway (EO). On clicking TDR history it shows TDR status to be "CR registered" which has been showing for more than past six months.I have tried calling up the customer care numbers but unfortunately nobody picks up the phone. It has been more than 10 months since I have filed this TDR and approximately[protected] rupees are stuck here.I request to whomsoever is concerned to please consider this matter and refund my money.

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Address: Chennai, Tamil Nadu, 600043

Website: consumer compliants

My ticket on october 1st-2015, Chennai to Tirunelveli-3AC ticket, Wait listed ticket partially confirmed, so i cancelled all tickets and filed TDR. Now the status of TDR is CR Registered. Reason- Party partially confirmed/all the passengers did not travelled- Rs.4000 Rs ticket, STill i din't get any refund for the status- already 100 Days gone. Please do action Regards Karthikeyan Chennai

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Address: Kota, Rajasthan, 324005

Website: irctc connect mobile app

i made payment of ticket using irctc app through mobikwik & balance was deducted from mobikwik wallet but ticket did not booked. My mobikwik transaction id is [protected].

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Address: 500056

Website: irctc.co.in

I have booked a ticked on 9/01/2016 with transaction no:[protected] FROM:CLX TO:SECUNDERABAD-JN DATE OF JOURNEY:16/01/2016 due to unknown reasons after payment of money through internet banking(bank of india), the transaction failed. but the money has been paid already.RS.192.90/- please try to refund my money as soon as possible

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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ghanshyamvats99

from Mumbai, Maharashtra

Jan 12, 2016

please note my IRCTC User id is : gshyam99, and i book a ticket Delhi to Jammu today morning (09th jan-16 ) but my transaction is failed & PNR not prepared and deduct amount Rs. 1307.25 in my bank debit card by transaction on POS 2002 AT IRCTC txn#[protected] so please refund my ticket booking amount at my bank A/C.

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Address: 110051

Website: www.irctc.co.in

Hi All I have booked a ticket on 14th Sept'15 with transaction id:- [protected] from Ludhiana JN (LDH) to NEW DELHI (NDLS) but the following transaction was cancelled by NORTHERN RAILWAY (NR) with cancellation id:- [protected] . As i'm still waiting for my refund amount of Rs 135.00 as it's been more than 3 mnths but no such refund has been given . Kindly Get it done as soon as possible . I'm also attaching the screenshot of the following details .

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 351

Non refund of tdr (Filed on 14.01.2015)

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About refund of money

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Overcharging beverages & food by pantry car

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Seat allotment to the blind and attendant in different coaches

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Cancelled tickets money

Indian Railway Catering & Tourism Corporation [IRCTC] — Cancelled tickets money

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Tdr status shows cr registered bt money has not been refunded yet

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Refund transaction

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Non refund of amount and non response to mails

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Pricing high

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My transaction is failed & pnr not prepared but deduct amount rs. 1307.25 in my bank debit card

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Not getting refund of my cancelled tickets

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Refund it's too late

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Regarding TDR refund

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Ticket cancel refund

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Irctc restaurant and snacks stall at varanasi junction

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Tdr money not refunded even after ten long months

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Tdr refund not settled

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Money was deducted but ticket was not booked.

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Failed transaction with settled payment

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Refund request raised but not received

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