Dear Sir, dated:23/12/2015
It is very very hard to get tatkal tickets on IRCTC booking over internet for general public unless we fetch suitable agents doing fraudulent booking of which most of them get success in confirmation of passenger reservation under the ministry of railways.
These agents take double the charges of fare of railway berth or even more by making some miracle of confirmation of seats/berths of which most of the passengers face a tremendous harassment or even leads to cheating of the money given to them for the purpose of reservation.
Recently on (6/10/2015) we had been to Bangalore for the purpose of treatment at National Institute of Mental Health & Neuro Science (NIMHANS, Bangalore) and had been cheated an amount of Rs, 7000/= against the passenger reservation on Duronto Express in sleeper class by the agent named “Alif Tours and Travels” #44/4, 1st Main Road, Arekempanahalli, Opp. 10th Cross, Someshwara Nagar, Bangalore 560027. Phone: [protected], name: Sk Jamal. Details of passenger are given below.
Passenger name Age/sex From To Class
1. Begam Lailan Nehar 70/Female Yeswantpur(YPR) Howrah(HWH) SL/sleeper
2. Basira khatun 59/Female - Do - -Do - SL/sleeper
3. Asmana Khatun 24/Female - Do- - Do- SL/sleeper
4. S N Khan 42/Male -Do- -Do- SL/Sleeper
The above said agent has given a simple money receipt ref, Bill no. 064 dated 16/10/2015 and promised confirmed tatkal tickets on 18/10/2015 for the journey on 19/10/2015. (Xerox attached). He gave me tickets on PQWL quota in two PNR,[protected] &[protected] from Yeswantpur to Cuttack and Cuttack to Howrah (Xerox attached). But I refused to take those tickets since I was having patient and has not paid him for waiting list reservation. Fortunately he took the tickets and returned for cancellation. I reminded him for the confirmation of berths on Duronto Express. Finally he made another ticket PNR, [protected] dated, 18/10/2015 which was still on waiting list and the ticket was not made under tatkal quota for the journey on 20/10/2015. (Xerox attached). Now I wanted the money back and refused to take the ticket and asked him to cancel again. He denied to refund and harassed me severely and closed corresponding with me. This concerned person name is JAMAL and I landed with loss of whole amount of money (Rs, 7000/=. Seven thousand only)of which he didn’t refund a single rupee till date. I found myself cheated.
Respected sir, is there any ways to stop this corruption on tatkal reservation or will the Ministry of Railways take any responsibility for any recovery of the amount those doing business in the name of Railway Reservation. Unwantedly I was in the grasp of these trout’s still having an account on IRCTC where I failed to book tickets in minutes on tatkal reservation quota on 14th and 15 th October. Here I cannot attach the necessary proofs of document which I have in PDF format in support of the above statement.
I had also made this complaint to the Directorate of Public Grievance, Govt. of India, Reference No. DPG/R/2015/53036 dated, 30/10/2015 and expect the administrative authorities to interfere in this matter and respective department of railways to take necessary steps and action against the grown mushrooms of these trout that frequently cheat and harass people and refund my loss in this event.
Thanking you with regards.
Yours faithfully
S N Khan
Md Shah Nawaz Khan
Ph: [protected], [protected]
