Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I had booked a ticket for two passangers on 3rd Nov.2015 for the date of journey 15th Nov.2015 (Ahmednagar to Madgaon). Since the only one out of two passagngers confirmed, I have cancelled the ticket on 15th Nov. And filed TDR. but the refund is not credited in my account till the date. The details are: PNR: [protected] Cancellation code: [protected] Transaction Id: [protected] TDR registration No.:[protected].

I have filed for a TDR against PNR. [protected] travel date 28th Aug 2015 for Punjab mail as the training was running late for almost 66 hours. I filed the TDR refund on the same day with the help of Mumbai TDR section team. I have not yet received the refund back yet. The current status shows as CR Registered for almost 1.5 months. 1. When I contact Mumbai TDR section they updated me that I should write to tdrprocess email id and they will look after my case. they also gave me couple of number for IRCTC which never works 2. I wrote to tdrprocess about the refund and contacted Mr. Sanjay Kumar IRCTC TDR process section. He had given an answer to contact Northern Railway for detail as this train falls with Northern Railways. I have all the emails from IRCTC on my interaction with them 3. I have asked him the contact person or department details for the same where he is not replying. 4. I also contacted "[protected]@irctc.co.in" (Mr. Vinay) and "[protected]@irctc.co.in". but what all I am getting as a response is they are passing the ball between IRCTC and Railways nothing else they are not worried at all for customer complaint 4. I am also trying to reach NR railway correct section but not output yet.

PNR Number [protected] l Tdr filed Reason "Passenger Not Travelled.", Reference No for this is :[protected] The case forwarded to the concerned Zonal Railways to process refund through EDR/ Enhanced Coaching Refund System of Indian Railways (ECRS) under the present commercial rules. Refund not received Irctc customer care executive says that tdr has been filed after train departure Reallity is that scheduled time of arrival of trai is 1920 but it has not come to BJU railway station even at 2250 hrs si i travel ed rest of journey by bus. The case may be reviewed Refund may be refunded anb culprits be punished accordingly

Hi, i booked a 3A ticket of amount 3820 from irctc site to travel on 10/01/2015 from jaipur to ludhiana PNR - [protected] I filed a TDR (Tdr reason -train is late more than 3 hour)for the same before travel and train is late near about 14 hours. its status on IRCTC site is Refund under process. It has been more than 11 months for filed TDR. I contacted customer care many times by email/phone but no satisfactory response given yet. please let me what shoud i do to get it processed.

Hello, I have booked train from Delhi (NDLS) to Kalka Junction (KLK) for 04-Oct-2015 Transaction details:[protected] PNR No. : [protected] This train was cancelled. They had not sent even the message for the same. Now it is more than 2 months and I have not yet received my money. This is disgusting. I have send mail at [protected]@irctc.co.in multiple times and they just respond like below: ************************ Dear Customer, We would like to inform you that your below enclosed email has been forwarded to the concerned department. Thanks & Regards Ankur Sharma Executive, Customer care [protected]@irctc.co.in Ph[protected] www.irctc.co.in ******************* I would request an immediate actions and transfer my money back otherwise I have to escalate this at further higher level. Thanks, Vaibhav Goel

In My trip from Chennai Egmore to Trichy in Vaigai Express, during a stop in Villupuram Junction the vendors overcharged me by selling Rail Neer at ₹20 while its MRP is ₹15.Similarly a PET Bottle of Pepsi costed ₹40 instead of its MRP of ₹34. This is a serious flouting of Rules and Regulations. The Vendors were wearing uniforms so I infer that they are working for a company that has won a tender from IRCTC. I would like the IRCTC and the Ministry of Railways to take immediate action against the Company and conduct investigation in other Railway Stations also.

Dr(Col) Mrinal Jha. Bill:IRCTC, 3 Kolaghat Street, Kol 700001. Receipt No 0091. Mob: [protected], E mail: [protected]@yahoo.co.in, [protected]@gmail.com In Sri Lanka Ramayana Trail tour conducted between 9-12Dec'15, from Kolkata with tour guide Mr Kinkar, itinerary was not followed: 9.12.15-Ravana Temple & Cave (missed); 10.12.15-Gayathri Peedam, Divurampola, Hakgala Garden (missed) 11.12.15: Ramboda and Ramboda waterfall, Mani Kutta, Bahirwakanda(missed) 13.12.15 Muneeshwaram Temple, Chilaw, Mannavair Temple, Little Kataragamam (missed).Whenever we complained that itinerary is not being followed, the tour guide would give some excuse like in Ravana Temple & Cave there is nothing to see, or you all are too old to travel to that distance. On 11.12.15- The tour guide brought us at Kandy, lunch at 1200h. At 1700h we had to see a dance program me, not mentioned in itinerary, till 1230 to 1700 h we were kept captivated in hotel area, tour guide was untraceable, thus wasting our valuable time. The Tour guide, was seen indulged in drinking beer, as I saw twice. Never was he involved about the welfare of passengers, which was his prime duty. He in particular was more involved with a particular passengers who offered him tea/coffee ? beer and had no concern about other passengers. I feel bad about deliberate omitting itineraries, reason may be found out by you all. (Asia Adventure- The group responsible in Sri Lanka along with Indian Tour Guide were trying to save diesel and share the money themselves, since the bus gives 2km/liter and Diesel is about Rs 116/L) This is my 7th tour and first with IRCTC. I feel money me and wife Rs 93, 798 be returned back to me since it did not show Ramayana Trail and proper tour guide be employed so that passengers do not get cheated. Kindly an inquiry be done from your end for which I am available.

I m seated on b2 seat 9, date 16/12/15. All the workers serving for B2 are bothering passengers for extra money. I have paid rs 3050 for ticket and still need to pay for extra??? Please take some action as they are spoiling the reputation of one of the best trains in India. I would prefer flight than getting bothered by these waiters. ShivaPuneeth

Sir, mera user name sunil8321 hai new account bana rha tha but verification k liye email id or sms ka code dalne k bad bhi success nhi ho rha h plz sir request

Hi, I have booked a ticket in IRCTC and was not able to travel as my mother was not well on that day. So I had filed a TDR immediately within 1 hour of the boarding time. But, I have not got any refund till now. Please find the complete details below, Ticket details : [protected] Transaction ID: [protected] Train No./Name: 12863/HWH YPR EXPRESS PNR No [protected] Date of Journey: 01-Dec-2015 From: RAJAHMUNDRY (RJY) To: KRISHNARAJAPURM (KJM) Bording Time : 01-Dec-2015 13:55:00 HRS Ticket Amount : 2250.00 TDR details : [protected] Reason For TDR: Passenger Not Travelled. TDR Filing Date: 01-Dec-2015 14:25:38 HRS TDR Status : CR Repudiate Cancellation ID: [protected] TDR Zone: SOUTH WEST RAILWAY (SW) Reason for TDR Registration Failed: Invalid TDR Timestmap : CNF My conatct details : [protected][protected] Srinivasu K [protected] srinukalla.[protected]@gmail.com Please help me out to get the refund amount. Thanks, Srinivasu K

Cancellation id : [protected]. TDR status : "CR Registered". TDR Filing date : "07-Oct-2015 20:01:34 HRS" Refund has not been received. Kindly let me know the reason.

Name : Amit Verulkar Mobile no : [protected] On line date of transaction for prepaid card : 27th november 2015 Amount paid : 2000 rupees I did not received any details of this card. 2-3 times mail was sent to '[protected]@unionbankofindia.com' still there is no response. It is said that this card is useful for quick ticket booking. I am totally doubtful as the receipt is taking months time. There is no response from IRCTC on complaint. calling toll free no is also not helping. need strong action

Hello, I booked ticket from Salem to Chennai in 12244/SHATABDI EXP on Dec-02 2015. Because of heavy rain in Chennai train got delayed by more than 5 hours so i was not able to travel in the train so i filed TDR with Passenger not travelled the very same day. Now the status of the ticket changed to CR Repudiate with reason as "Invalid TDR Timestmap : CNF" but i filed TDR the same day after my boarding time. Please help me on this problem. Transaction ID: [protected] Cancellation ID: [protected] PNR No [protected]

Hi, I have booked three tickets from irctc website but presently I am not able to view any of the tickets. I ham not able to take print out. I have register a complain #2529248 a week back. But till I have not receive a single reply from irctc.

Dear Sir, On 15.12.2015 i made online fee payment for ticket booking for tarana road to HABIBGANJ two times of Rs.50/- through my BANK OF INDIA Debit card. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please contact us at [protected]@billdesk.com for any queries". But the payment is done successfully and the amount is debited from my account.So what should I do now? .please reply me at my e-mail mentioned below. Thanks & Regards Girish Saxena saxenaagiriish.[protected]@gmail.com

I cancelled my ticket on dec 2, 2015 ...money not refunded in my account till now pnr :[protected]. Transaction id.[protected]. Kindly refund it soon And help line number are not picking the phone.[protected]

I had cancelled a confirmed sleeper e ticket more than 48 hr before the scheduled departure. But instead of cancellation charge of Rs.60/- ; Rs.120/- has been deducted & Rs.95/- refunded. Details are as follows. Transaction ID: [protected], PNR No [protected], Train No./Name:51029/ BB BJP FAST PASS, Date of Journey: 13-Dec-2015, Date Of Boarding: 13-Dec-2015, Class: SLEEPER CLASS (SL) From: MUMBAI CST (CSTM) To: VIJAYAPURA (BJP), Boarding: MUMBAI CST (CSTM) Resv Upto: VIJAYAPURA (BJP), Quota: GENERAL (GN), Ticket Type: E-ticket Passenger Details SL No. 1 Name: Jyotirling Savle Age: 30 Gender: Male Payment Details Payment Option:State Bank of India Ticket Charge:215.0 Service Charge:22.9 Total:237.9 Refund Status Transaction ID: [protected] Transaction Date: 11-Dec-2015 CancellationID/RefundID: [protected] Transaction Type: CANCELLED Trans.Amt: Rs.237.9 Refund.Amt: Rs.95.0 Bank: SBI Refund Status: REFUNDED Refund Date: 13-Dec-2015

Date of incident: 04/12/15 Transaction reference : [protected] Cancellation ID : [protected] Cancellation Date : 05/12/15 I have cancelled my train ticket due train cancel. In the website it is showing amount refund but the amount is not credited in my account. Request for the refund.

Yesterday I had been booked a ticket from ahmedabad to bombay for first class you charged 906.00 for me for the class first class and given a chair car coach in this also general public also allowing and charged more than ac chair car train no 19012 gujarat express

Dr sir, railway complaint about that railway birth is very dirty polluted in coach and bathroom so please clean coach and bathroom.all passengers are very problem to use that bathroom Kindly please help them. thanks allot vicky rana