Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir / Madam Right now i am travelling in Rajadhani train 12432 toward I don't get any welcome drink and other items included in Rajadhani class menu And vegitable meals suppled on lunch with ruined vegitable curry (samabar) Cabin and bathrooms are uncleaned food supplied in trains are not upgrade accocording to the set charges bathroom and cabin not properly cleaned timely passenger name Renjith SS pnr number [protected]

I cancelled 2 tickets - one was a ticket for second seating and the other was for 2nd Sleeper. IRCTC deducted charges of Rs. 60 and Rs.120 instead of Rs, 30 in each case. The canellation IDs are [protected] (PNR [protected]; Date of Journey 2nd Jan 2016; Cancellateion Date 31st Dec) and [protected] (PNR [protected] Date of Journey 7th Jan 2016; Cancellateion Date 31st Dec).

I traveled with my 70 year old grandmother in the train 16860 on 03/01/2015. It was a Tatkal booking.PNR: [protected]. We were allotted the seats S9 9, S9 12. We traveled from Kodumudi (KMD) to Chennai Egmore (MS). We boarded the train around 7.30 PM in KMD station but the actual arrival time is 6.45 PM. As soon as we entered the train, we do not have space to even stand in our compartment. Around 12 people were sitting in the compartment where our seats were allocated. After a very long conversation, we got seats to sit among those 12 people. Except 2 in that 12 member crowd, other 10 members were not a perfect ticket holders. The hold an open ticket to Trichi(TPJ) either from Coimbatore (CBE JN) or Erode (ED). I was waiting for the TTR to come to make our berth free so that my grandmother can rest for some time. But that did not happen till we crossed Karur (KRR) around 8.30 PM. There was a fight between a couple who had confirmed berths and the open ticket holders in Karur Junction for more than 15 minutes where a lady (she was with her family of around 6 members. She do not hold a confirmed ticket) mentioned she is a Railway Employee she can do what ever she wish and some indecent words and threatened the couple. The worst conversations happened. I wondered whether we have any RPF or TTR allocated to this train! None came. Is there any point in Indian law stated like, Police and TTR should help only Government employees? If so, please mention in the response to this complaint. Finally a SQUAD came after crossing Karur. He was just verifying whether all the passengers had tickets. That's it. It was like an unreserved coach. He came with an RPF for his safety I guess. When I enquired him why many people who do not have a confirmed ticket, travel in reserved coaches and we, the people who have confirmed tickets are not even able to sit properly. The response from the SQUAD was amazing. He mentioned like, this is the first time he is seeing an issue like this. Also, the train is intended for sitting till Trichi (TPJ) and only after Trichi(TPJ) it is a sleeper. Even if it is intended for sitting, is that allowed for people who take open tickets? Also the squad mentioned like passengers should solve their own problem like issues in seats and all, they should not depend on TTR/SQUAD or RPF. I am confused then whats the role of TTR/SQUAD or RPF. Just a free journey in AC coaches? - There is an exception for this. There are many TTR / RPF who are perfect in their work. Finally we reached Trichi(TPJ) around 10 PM and all those who owned an open ticket reached their destination. And the people who had confirmed berths just got to sleep. Now TTR came after 10.30 PM. I do not remember the actual time when he came. He checked the details and left. My questions: 1. If there is no sleeper facility available till Trichi (TPJ), why Indian Railways allows Tatkal tickets/confirmed berth tickets from the stations before Trichi (TPJ) station? I was able to book Tatkal tickets from KMD to MS. I wonder why they allow the open ticket holders in the sleeper coach even if the berths are booked in that particular coach. Is it a new way of making money to the Government or to the TTR? Its completely cheating the public who try very hard to book a confirmed berth in any train in Tatkal. 2. I boarded the train around 7.30 PM and TTR came around 10.30PM. So it that like anyone can travel in those coaches till Trichi (TPJ). This is not happening for the first time. I travel often in the same train. TTR will always come after Trichi (TPJ). If it is the case, why should I spend my money for Tatkal booking from my own place. I can book from Trichi (TPJ) to Chennai Egmore (MS) and till Trichi (TPJ) I can have an open ticket and travel? Can Southern Railways accept this? I am not the only victim of this situation. There are around 216 passengers in the 3 coaches S8, S9 and S10. Will we be getting any solution for this issue or will it be only in mails? Expecting your faster valuable response with a permanent solution for this. Thank You!

I recently booked a ticket for a train from Yesvantpur to Bikaner(Train no: 16587) and wanted to board from Pune. The tatkal system is so stringent that you cannot miss a single second; to my bad when the window opened at 10am on 2nd Jan 2016 for the train which will arrive Pune 5:00am on 4th Jan 2016 and start from Yesvantpur on 3rd Jan 2016 5:00am. I missed to change the boarding from Yesvantpur to Pune. I tried all possible options to visit the Pune station the e-center officer(mostly closed on Saturday) Requesting the chief of railway/Tickets in Pune nothing worked as the timelines to change any boarding is 24hrs in advance before the train moves. I even tried sending one of my friend to Yesvantpur station and talk with the Ticket incharge but no one accepted our request. The catch is if i book a ticket on 2nd Jan 2016 at 10am. practically i will never have 24hrs in hand even before or after my booking of tatkal ticket. There is no medium to handle this practical scenario and all IRCTC policies comes to stand still. I had a loss of Rs.7500 in this event which i can manage but kindly think of people who have major issues and loss of this huge amount.

My transaction id is [protected].I booked a takaal ticket but the booking failed still from my account number Rs.472 is debited. please refund the amount ASAP.

Hello, I had booked a e-ticket vide PNR Number [protected] and the train was delayed by around 6-8 hours. I immediately files a TDR and as per rules I should get 100% refund when train is delayed by more than 3 hours. However, I was only granted 50% refund. I see many many people are facing same issue. This amounts to gross cheating by Indian Railways. Request authorities to look into this. It seems like a large scale fraud happening in the Railways. The rule clearly states this: "In case train is running late more than 3 hrs and Passenger has not travelled- full fare will be refunded" PNR Number [protected] TDR Reference No for this is :[protected] Pls help. It's our hard earned money.

Sir/Ma'am, I booked Bareilly express, but it was in waiting list even after preparation of the chart. The status is still showing waiting list and has not been cancelled automatically. Please resolve the issue and kindly refund the amount. I also request you to receive the phone calls on customer care number to make this facility meaningful and worthwhile. Transaction ID: [protected] PNR No [protected] Train No./Name: 14322 / BAREILLY EXPRESS Date of Journey: 03-Jan-2016 Date Of Boarding: 03-Jan-2016 Class: THIRD AC (3A) From: JAIPUR (JP) To: PALAM (PM) Boarding: JAIPUR (JP) Resv Upto: PALAM (PM) Quota: GENERAL (GN) Ticket Type: E-ticket Passenger Details SL No. Name Age Gender Berth Preference Food Choice Concession Status 1 PURVI DAGA 24 Female NO CHOICE RLWL Payment Details Payment Option:ICICI Bank Ticket Charge:490.0 Service Charge:45.8 Total:535.8 Close Thanks and Regards Purvi Daga

I cancelled a ticket with following details, PNR:[protected], TRAIN:11042, DOJ:24-12-15, SL, MAS-PUNE, Dep:11:55, DEEPANK RANKA, CKWL 32, Fare:625, SC:22.9+PG CHGS It has been 10 days and still I havent recieved the refund of INR 565 in my bank account. My email is deepank.[protected]@gmail.com. Kindly revert back to me on this mail and refund my amount asap. Regards Deepank Ranka [protected]

I have missed my train with confirmed ticket ( PNR no. [protected]) for which I had filed a TDR with option 'Passenger not travelled'. I got an email stating that claim is reject and refund not possible. I further, explained that I have missed my train as the connecting train(PNR no.[protected]) was late. Hence, ' Passenger not travelled' . As the connecting train got missed and passenger could not travel with not fault of his and entirely dur to delay in connecting train that is due to railways itself. My claim for refund is genuine and my TDR against must be accepted.

Dear sir i had cancled my ticket of transaction id [protected] of train no 12906 but i didnt get refund yet plzz credit it to my transaction acount.

Dear sir, i have tried to book two ticket in sleeper class to chennai in tatkal quota but i didnot get confirm ticket so ticket is not booked but the money is deducted on 23 dec 2015. That amount is not refunded till today 2nd janaury 2016. Irctc says they refund money with in 3-4 working days. you have to show it that india is in digital age. My transaction no is .. [protected] date of transaction is 23 dec 2015

I received two confirmation messages of cancellation of two tickets with PNR nos [protected] [protected]. But I didn't get any credit in my account yet now. I request you sir to kindly look into the matter and do the needful at the earliest.

Howra mail 12839 on 27th December was late by more than 3 hours and i didnt travel. Filed TDR against my PNR [protected]. Status of TDR is CR repudiate. Please provide the details why my tdr is rejected.

Hi, I have booked a ticket from Jhansi to Govindpuri station through net Banking and the money was deducted from my account but i didn't get any message related to confirmed ticket. Please look into this matter and improve the quality of your website.

On 15th December, I Cancelled ticket but still i didnt get refund Ticket details: PNR no : [protected] TRANSACTION ID :[protected] TRAIN NO : 12976 CANCELATION ID : [protected] Kindly take action as soon as possible and credit i.e.refund

I had booked 2 tickets from Kolkata to Delhi in which i forgot to tick the senior citizen concession. The concession should be given by default to the passengers as it is for their benefit. The department must make the changes in the site too.. Kindly refund. PNR number: [protected]

Hello, I have created an account on IRCTC site some time ago. But unfortunately i forget the user name and password. I tried so hard to get it or recover it but it gets no result. i tried to find it in my all mail accounts, but it was not there. so i tried to create a new account in the site but not possible. they are showing me the message that your mobile number is already registered. so in this way i cant get in my old account and not even get a new account. its one of the worst thing to customers. and more than it there u cant find any help on the technical problems by the site. IRCTC have to get solution in these type of many question.

As per rules i filled the TDR same day but still i didn't get refund.90 day has been past. please look to the matter & do need full. my pnr no -[protected]. ticket status was HEMANTA SETHY 31 Male CKWL 14 JAYANTI SETHI 25 Female CKWL 15 R N KHATUA 20 Male CKWL 16

Pnr Nu-[protected], Train Name-12839/HWH MAS MAIL, Date of Journey-22-Dec-2015. I am not traveled due to train late more than 11 hour. I am unable to register TDR due to system had not taken on 23rd Dec morning. After 11a.m means after train leave the station TDR registered. Bur TDR status showing on system CR Repudiate. I want my money.

My name is Harendra Sengar. I was trying to book a tatkal reservation on 2 Jan'16 (10:00 AM) from my home in navi mumbai, in 3 AC 12541/Gorakhpur - Mumbai LTT for my parents from Habibaunj to Mumbai LTT for travel on[protected]. It was visible 10 seats left when i started booking and after filling the passenger details within (10-15 sec) when i have clicked on make payment, site has thrown an error "regret/waitlist" and has not allowed me to complete the booking. Same day at 11:00 AM i have tried to book the tatkal tickets in sleeper class of 12533/Pushpak Express for my parents from Habibaunj to Mumbai CSTM for travel on[protected]. It was visible 140 seats left when i click the book now link it has thrown a error that i "you are permitted only 2 tatkal tickets from 10:00 AM till 12:00 PM". I have not done any tatkal bookings on[protected]. After that i have closed all windows, disconnect the internet connection, unplug the LAN and reconnect it after approx 1 minute. But the result was same "you are permitted only 2 tatkal tickets from 10:00 AM till 12:00 PM". It seems site has been either hacked (externally or internally) and is leaking the critical information related to the PC's and connection from which users are trying to book tickets. This is putting the users critical information (credit/debit/netbanking details, login credentials of IRCTC, mobile numbers, passenger details) at great risk. Need your immediate attention to make IRCTC website secure.