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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 353

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P
Paramesh82
from Gurgaon, Haryana
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Problem in getting ticket refund - Reg

Address:607302
Website:IRCTC

Sir, I am S.Parameswaran booked a ticket on tatkal basis in Charminar express (12759 ) for travelling on 17.11.2015 with PNR number - [protected]. Due heavy rain in chennai, all possible local trains and busses were stopped in central station. with reference to TV news it is also informed that trains via vijayawada from Chennai are cancelled due to rain. So I cancelled the tatkal ticket believing that amount Will be refunded and...
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N
Nakul Dev
from Chennai, Tamil Nadu
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Message not come after payment.

Address:560063
Website:IRCTC

i booked my ticket using IRCTC APP .Payment by net banking fully completed.but i have not received any message by IRCTC at my provided mob. No. Or any booking history in IRCTC my account. I want PNR No.
Booking date[protected].
date of Journey =[protected]
If possible refund my balance .
Do as soon as possible....
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N
Nagaraj Jothi
from Delhi, Delhi
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TDR Refund

Address:Pondicherry, Puducherry, 605004

TDR filed against the PNR Number [protected] and Reference number is is :[protected]. I was filled on 07th June 2015 but repudiated without any reason. When I contacted the IRCTC customer care they told me to register the complaint again, I registered but waiting for refund... This service from IRCTC is very poor... Please refund the money to me and I am also requesting on behalf of many Indian who is still waiting for TDR refund...please...
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H
hetupra
from Mumbai, Maharashtra
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Refund not received since May 2015

Address:400103
Website:www.ircic.co.in

Train was booked in 24-Mar-2015 for PNR NO. [protected] and transaction ID was [protected].My date of journey was 23.5.2015. We were suppose to board from Delhi. Due to Gurjar Andolan train was canceled. We have been informed by Delhi Railway station that you will get refund automatically in your bank account. We have waited for a long and a mail was sent on [protected]@irctc.co.in"...
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M
manoj 2805
from Muragacha, West Bengal
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Exorbitant product rates, cheating

Address:Kolkata, West Bengal, 700120

On 16/11/2012 along with my whole family were returing back to kolkata from Siwan, while in samastipur station near coach no. S/11 were went to purchase food product from the irctc stall, there we founds the stall owner were selling all the products about at randam rate higher then the mrp printed rate, when we visited other irctc stalls housed at the same station we found the were also bluntly selling the product in same exorbitant rates,...
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S
ssatish15
from Mumbai, Maharashtra
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Unauthorised / ordinary ticket travelers in sleeper class

Address:Thane, Maharashtra, 421306
Website:www.irctc.co.in

Dear Sir/Madam,

Date of Incident/DoJ: 31-Oct-2015
PNR No.: [protected]
Train no.: 12617 - Mangala Lakshwadeep S/F exp
Coach/Berth: S9/25

Description of Incident:
Inspite of recent IR notification, the habit of boarding of ordinary ticket holders in II sleeper class coaches still continues. More surprsingly and visibily, this continues with support of TTE’s on board.
The...
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H
himangshuk
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Refusal of TDR

Address:Gurgaon, Haryana, 122011

I had a ticket of Rajdhani Exp From Ghy to NDLS on 30th October 7 am. I tried canceling the same on 29th evening at 9pm but unable to do so on irctc and got a pop up message on the website that "unable to cancel please submit TDR". I submitted TDR at 10 pm on 29th October. Checked yesterday on my irctc account and got the message CR Repudiate. Since, this was a genuine cancellation and the amount is huge (more than 11000), I can not bear...
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D
devraj1970
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Two seat reserved same time same train alloted how

Address:Jhansi, Uttar Pradesh, 284002

Dear sir I have reserved 2 birth in train no.11058 of sleeper class s9-10, 11 ticket no.54073716 pnr no.[protected] asr to ndls dt. 15.11.2015 but I want to go jhansi from this train so i have request to TTE to sheet convert in ac 3 tear and extend ticket to jhansi so he extended ticket ndls to jhsnsi I have paid charges to convert in 3 tear asr to ndls and extended charge ndls to jhs he charge from me rs 2220/-...
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M
M Vivekanand Bhaktha
from Ghugus, Maharashtra
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Non receipt of season ticket on time

Address:401202
Website:www.irctc.co.in

I had booked my Mumbai Season ticket on 6th November 2015 from IRCTC website. My season ticket has expired on 13th Nov 15. Since I have not yet recieved my ticket I am forced to travel ticketless. As per the instructions from IRCTC I have been trying to contact from the telephone nos provided by them since 10th Nov 15, but there is no response from them. All my attempts in trying them to contact has gone in vain. Details of my booking...
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T
tsmanyam
from Tenkasi, Tamil Nadu
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Forgot password with irctc login

Address:500044
Website:irctc.co.in

I forgot my password for booking rly.tkt. on line my e mail address is [protected]@yahoo.com.My mobile no.[protected]. kindly do the needul so that I can book my tkts. through irctc.when I opened the irctc website and clicked the PASSWORD FORGOT, I got answer stating that a code is sent my registered mobile no *******529.Infact I did not gave/registered mobile no. ending with 529..Hence I could not get my password restored/known....
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S
saiyed obedullah
from Pune, Maharashtra
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Refund not received of TDR

Address:Jaipur, Rajasthan, 302021
Website:IRCTC

I cancelled the Ticket(PNR)-[protected] on 23-sep-2015 and filled the TDR on 23sep2015 at 19:19HRS My TDR status is been shown as CR registered but I haven't received my Refund. Request you to please Look into this. Train no-22981/KOTA SGNR SF EX Transaction ID: [protected] PNR No [protected] Date of Journey: 23-Sep-2015 Cancellation ID: [protected] Registration No:[protected]...
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L
loki_gupta
from Ahmedabad, Gujarat
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Refund for CR registerd

Address:Pune, Maharashtra, 411006
Website:www.irctc.co.in

Transaction ID: [protected] Train No./Name: 12297/PUNE DURONTO PNR No [protected] Date of Journey: 21-Aug-2015 Date Of Boarding: 21-Aug-2015 Date of Booking: 09-Aug-2015 From: AHMEDABAD JN (ADI) To: PUNE JN (PUNE) Boarding: AHMEDABAD JN (ADI) Resv Upto: PUNE JN (PUNE) Quota: GENERAL (GN) Class: THIRD AC (3A) Ticket Amount:1125.0 Ticket Type:E-ticket TDR Details Reason For TDR: Passenger Not Travelled. TDR Filing Date: 21-Aug-2015...
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A
annant
from Hansi, Haryana
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Irctc e ticket failure & amount detuct from bank account

Address:Indore, Madhya Pradesh, 452002
Website:Irctc connect app

Dear sir, I booked a ticket from Irctc connect app amount was detuct from my bank of India account through debit cum ATM card but app page shows error in processing so please help me to refund my amount or confirm my e ticket. Thank you Dushyant...
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A
Azhagar Iyengar Kannan
from Delhi, Delhi
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Refund sent to Bank not credited in account

Address:New Delhi, Delhi

Vide Transaction ID [protected] / Transaction Date : 12 Nov 2015 / CancellationID/RefundID : [protected] / Transaction Type : CANCELLED / Trans.Amt. Rs.1080.6 / Refund.Amt Rs.785.0 / Bank : SBI / Refund Status : SENT TO BANK / Refund Date : ... Upto 5.45 PM on 14/11/2015, the Bank : State Bank of India, Tallkulam Branch, Madurai has not yet credited the amount of Rs.785.0 stated to be sent on 12-Nov-215 to Bank. Kindly check up...
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D
dharaashara
from Mumbai, Maharashtra
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Irregularities in Tatkal ticket booking

Address:Ahmedabad, Gujarat, 390015
Website:www.irctc.co.in

Date - 14/11/2015 Firstly while booking 3A tatkal tickets online at sharp 10.00 am after clicking on Book Tickets button, No Captcha letters are loaded to continue with the booking and there is no improvement after multiple trials to reload the image. Due to which no tickets are available for booking. Either OTP number is not accepted for payment even when correct OTP is entered or Captcha is not available to book tickets especially during...
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Website:irctc.co.in

Sir, an amount of 472.80 rupees payment was made for transaction id [protected] for golden temple mail for reservation from kota to bharatpur ... date of journey 9th November 2015 ... payment was made by visa credit card powered by hdfc bank for an amount of rupees 472.80 ... I will be highly obliged to get my refund the soonest possible. Thanking you, Regards, Chandra Maji...
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S
sajidahmed
from Mumbai, Maharashtra
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Refund flight ticket which is not issue.

Address:Chennai, Tamil Nadu, 600043

I have try to book the air ticket through irctc on 29th Oct fr chennai to hyderabad amount was debited but ticket was not book. i have send so many request email to them for refund i receive the reply saying that amount will be refund in 3/5 working days but till now i did not receive refund amount, its almost 2 weeks past. its really painful that our amount is held in irctc but irctc in not taking serous to refund the amount, i don't...
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D
Deepak Aggrawal
from Kumta, Karnataka
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Tdr refund not given

Dear Sir,

I had filed TDR on[protected] for PNR number [protected]. Reference No for this is :[protected]

The coach C1 in which seats were allotted to passengers was not attached in the train at all. When the passengers found that there is no coach C1, they asked about it to TT who told them that this coach was not attached today in the train for some reason and asked them to file a TDR.

You...
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K
Kumar Sidharth
from Chennai, Tamil Nadu
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Ticket cancel got refunded to unknown account.

Sir WIth due respect i canceled an e- ticket with PNR no : [protected], (Secunderabad to Kharagpur), on 04 Nov 2015, and the date of journey was 06 Nov 2015. Recently while checking the refund status, it is showing refunded with, Transaction id : [protected] Cancellation id : [protected] Refund date : 05 Nov 2015. But under the bank column, it's showing ICICI, while i did the transaction using CITI Bank. I just used ICICI...
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S
sai prakash3306
from Bengaluru, Karnataka
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Ticket not received

Address:Visakhapatnam, Andhra Pradesh, 530017
Website:www.irctc.co.in

I booked train ticket from visakhapatnam to vijayawada. That ticket was not received. my money was deducted but train ticket not came. my transaction ref no. IGOAZEGVKO for Rs.338 on 11th november, 2015; 14:23 on SBI internet banking. so, please check my problem try to resolve this problem As soon as possible......
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