Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir i am travelling in train no 12424 which departed from delhi on 10.12.15 . The said train is late by 6 hrs and since by the time we reach guwahati its near 11 and hence was supposed to jave dinner from irctc. But they are only providing the meal to passengers travelling ahead to guwahati. As per rules even passengers travelling till guwahati are supposed to receive full meal but the attenders deneied the same. And even when we call the manager he denied to visit and said go to catering and see i[censored] r intrested. Kindly look into the matter so that in future the passengers dosent suffer and the image of IRCTC along with the INDIAN RAILWAYS dosent get spoiled Personal details: NAME: Arihant nahar Coach B1 BIRTH NO 18 PNR:[protected]

Dear Sir / Madam I booked ticket from Bhubaneshwar to Secunderabad having PNR no. [protected] on 20th June 2015 and my travel date was 18th October 2015. The tickets I booked were in 3rd AC but due to some unnatural reasons I had to travel in Sleeper Coach with my family and even the tickets were not in same berth. I request you kindly consider the matter in a positive way and refund the amount accordingly. Please be noted that now in the TDR history in My IRCTC account this record is not showing. And though TDR was filled on 19th October 2015 till date no action has been taken.

This case is against train Duranto Express from Allahabad to Delhi on 8th Dec. The train which is non stop train became a passenger train and was late by nearly 7 hours, reason which irctc says is fog, but there was no fog. Train reached Aligarh around 9:30am and it took 4 hours to reach Delhi, because of which we missed our office and had to go for salary deduction. We seriously don't understand how can such super-fast trains be delayed like this and why always only consumers suffer. Also, there was no food, water or any thing to eat available in the train for passengers to compensate for delay. We request for refund or compensation for our loss of time, money and physical & mental stress.

I have cancelled the ticket due the passenger not travelling & filed a TDR it's almost a couple of months till now the status is CR registered .when will the money will be refunded...?

PNR no. - [protected] I booked a tatkal ticket in A/C 2 tier from IRCTC website The scheduled arrival of train was 21:00 hrs on[protected] But the train arrived 6hrs late So i decided to cancel my trip In the morning i cancelled the ticket But i did not get the refund After some days i went to a nearby station to ask about cancelling and refund but the person answered that i should cancelled it in the night itself Now the thing how am i supposed to cancel my ticket in the midnight. So i request for the refund of my ticket

Today Dec9th, I tried to book ticket for Dec24th of 2015 from SBC to BZA. I found a train "VSK SUVIDHA" with status for SL as "GNWL 39/WL25, Book Now". After completing all transaction details and payment it returns are 'No seats available'. On my enquiry to customer care, they informed as not to try again as ticket will not be booked. The amount will be returned after three days. This is annoying to allow booking and after payment say 'No seats available'. Transaction ID: [protected]

On 2nd of June 2015 I have file a TDR against PNR No. [protected] & PNR No. [protected] having cancellation id [protected] & [protected] respectively, due to diversion of train. But till date I have not received the cancellation refund. The TDR transanction only show CR registered. Please let me know what I can do further to get the refund please drop mail to [protected]@yahoo.com

Dear Sir, I have booked a ticket through irctc website on 22^nd July, 2015 bearing PNR No. [protected] for availing journey on 14^th August, 2015 from Anand Vihar TRM to Tundla Junction. But that day, the train was late more than three hours so I had not performed journey by train and I have filed TDR on 14 August, 2015 to refund the ticket amount. But after completion of three months the said amount has not credited in my account. During this tenure i have contacted them on phone & mails but the complaint is still unresolved. In response to my email irctc care informed me that Your TDR requested against PNR No._[protected] has been forwarded to EASTERN RAILWAY (ER) Railway on 21-Aug-2015. IRCTC not received refund from EASTERN RAILWAY (ER) Railway. Once refund is received from EASTERN RAILWAY (ER) Railway the same will be credited back to your account. Please let me know when will I get my money back?

Yesterday 07/12/2015 11:45 I am traveled HOWRAH MAIL express from Chennai to ongole on S5, since my travel was planned emergency and the current ticket counters were closed I took s5 and thought to adjust with ttr. The VTS Number of open ticket I got is COLQBF25PQ. When im entered in the train all compartments including all sleeper classes filled with north Indian. I see they also took open ticket to travel. the compartments looked worst than second class unreserved coaches, I never seen HOWRAH MAIL Like this before. Maybe this is because of Chennai rail and water flood, then after the train departure two guards entered in all the compartments, they charged a minimum of 500 from each those poor passengers by billed and non billed. They got money Full of a bag. Even those ttrs traveled in the train done the same thing and they even beaten some passengers, is it this is necessary in these kind of situations? Where irctc goes? I don’t know whether you going to inquire about this or not, but in my mind it seems to be wrong, that is why I am writing

Date: 18th June, 2015 (train was cancelled) PNR: [protected] Train Number: 12511 Passenger 1: Sanjay Singh Passenger 2: Anjali Singh Class: 2A Hi Team, I'm trying to follow up from 6 months and nothing is happening on refund part. It's been a real pain to take continuous follow ups where no-one is working on it. Just because IRCTC fall in government controls & employees are holded by govt so they're this lazy its better be handed over to private. Please provide the refund ASAP, it will be easier for me. Thanks Sanjay +91-[protected] Chief Officer-Chellaram Shipping HongKong

I did not get the point of deduction on those tickets which are not getting confirmed (Waiting list tickets), If Railway is not capable to provide the facility to passengers, its railway fault not passenger fault, they should not deduct any amount for waiting list tickets, whole amount should be refunded. Passenger is suffering from both ends, he is not getting railway service and on the hand we missed important scheduled works and some times we have to take a tatkal ticket on some other route or timing by paying more money. Please find the details of last incident which I faced recently. Cost of ticket : 535 Refunded Amount : 425 Date of journey - 21st Nov PNR No : [protected] Transaction Id : [protected] It would be great if someone will escalate this to concern people

Hi, I have logged TDR for the two tickets, but there is not refund initiated yet. Please find details below, 1.Cancellation ID: [protected] Status: CR Registered 2.Cancellation ID: [protected] Status: CR Registered Can anyone please look into this? I have logged a TDR on 08-Oct-2015 there is not update on it yet. Thanks, Prathamesh Sakarkar

I have booked my tatkal ticket through irctc from kalyan to nashik at 7:10 . When i entered to board my place i was shocked by seeing that the entire train was occupied by some political people. Myself and my wife were thrown off from our place. I pulled the emergency chain at 7:40, but no police or tc has approached to our compartment. All the people who were present over there simply shouting at us. I was hurt entirely. I never had such a worst experience in my life. . Such a worst response from railway. If the train is already allotted for any function or for any party why should they book ticket? i am very shameful.

I book tatkal ticket for 25 oct in magadh express but did not travelled due to train was running late more than three hours. I filled TDR same day and still waiting for my money to return. TDR Details as below Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 25-Oct-2015 21:29:03 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: NORTHERN RAILWAY (NR) Registration No:[protected]

Cancellation ID: [protected] Date Of Boarding: 13-Nov-2015 TDR Filing Date: 12-Nov-2015 20:51:36 HRS PNR No [protected] Ticket Amount:1740.0 I have filed the TDR for the above transaction and have not received the refund as yet. The refund status displayed is TDR Status: CR Repudiate. Kindly refund the ticket cost ASAP.

As chennai received heavy rainfall, our house surrounded by flood, i have booked 2 tickets from chennai egmore to thiruvarur on 05/12/2015, in karaikal express. I have cancelled the train ticket on 03/12/2015. Because i cannot travel, since my house is flooded, after that i heard the news that train was cancelled, what refund amount i will get? First it was stated 180 rs as refund amount . But now train was cancelled. So would i get full refund or rs 180 . I need the answer as soon as possible.my pnr no is [protected]

PNR No. [protected]. I booked a ticket online for me and my wife on 03.12.2015 by Konark Express in 3rd AC for journey on 03.02.2016 from Bhubaneswar to Secunderabad. The status showed 115 berths available. I opted for Side Lower and Side Upper berths. Given the no. of vacancies, I was very sure of getting the opted berths. But to my utter surprise I am allotted with berths 2 and 50, both middle berths. Is it not bizarre to get 2 and 50 when there are 115 vacancies. Where is 2 and where is 50 in a compartment. Pl check my PNR No. [protected]. Now I am bound to cancel my ticket and loose financially in that process. Can you pl tell me the basis of allotment of berths for online booking and help me get my chosen berth. Regards. Ramesh Mishra, Bhubaneswar, [protected]

Dear Sir/Madam, I have booked 3 tickets from locknow to howrah on 13tn nov, 2015. Out of which, only 2 tickets got confirmed. One is in waiting list. out of those three tickets, only two passengers had travelled. we had cancelled one ticket and applied TDR. So, we need TDR amount for that one ticket. But it status shows CR Repudiate My TDR details are: Transaction ID: [protected] PNR No: [protected] Train No./Name: 13006/ ASR HWH MAIL Date of Journey:13 NOV 2015 Date Of Boarding: 13 NOV 2015 Class: third AC(3A) From: LOCKNOW NR(LKO) TO:HOWRAH(HWH) Boarding:LOCKNOW NR(LKO) Resv Upto: HOWRAH(HWH) Quota: GENERAL (GN) Ticket Type: E-Ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No Parswati Banerjee, 29 F yrs, RLWL1 TDR Details Reason For TDR: chart prepared at originating TDR Filing Date: 13 tn nov2015, 2:43:03 HRS TDR Status: CR Repudiate Cancellation ID: [protected] TDR Zone: ESTERN RAILWAY (ER) Reason for TDR Registration Failed: Invalid TDR Timestmap : WL Refund was not claimed within prescribed time. This is an invalid reason. As according to Indian Railways rules a TDR file can be done 30 days of the date of journey & I filed 7 hrs earliar of same day . I don't see a reason why this is rejected ticket was not confirmed at all and this is unfair from your side. Please help and refund the amount Request to consider this case ... Thanks in Advance, parswati

While booking ticket money is deducted but ticket was not booked.I was booked the ticket by using sbi net banking and the money of amount 622.90 was deducted from my account having ref No-IGOBBVNJL4. Please help me towards getting my refund ... Thank u ...

I have filed a TDR but still my Refunds has not come please do the needful at earliest. Reason For TDR: Passenger Not Travelled. TDR Filing Date: 29-Jul-2015 18:28:49 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: WESTERN RAILWAY (WR) Registration No:[protected]