Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I had booked a online ticket through IRCTC website as per details below: Train Name - Jhelum Express, Train No. - 11077 Dt. of Journey - 19/06/2015 Class - 3A PNR No. [protected]. Upon reaching the station it was informed to me that the train has been diverted/cancelled. In the above circumstances, since my travel to Karnal was urgent I had to make alternate arrangements. I faced a lot of problems alongwith my family (Kids). There was no information of the said train cancelled from IRCTC. Kindly reimburse my amount.

I have filed TDR on 09.05.2015 for partly confirmed ticket of ACIII class, details are given below but refund has not yet been given. Regards Nirmala Devi TDR Transactions Details Transaction ID: [protected] Train No./Name: 12368/VIKRAMSHILA EXP PNR No [protected] Date of Journey: 09-May-2015 Date Of Boarding: 09-May-2015 Date of Booking: 08-May-2015 From: ANAND VIHAR TRM (ANVT) To: BHAGALPUR (BGP) Boarding: ANAND VIHAR TRM (ANVT) Resv Upto: BHAGALPUR (BGP) Quota: TATKAL (CK) Class: THIRD AC (3A) Ticket Amount: 3600.0 Ticket Type:E-ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No RAHUL MISHRA 32 Male CKWL 2 KAJAL MISHRA 22 Female CKWL 3 TDR Details Reason For TDR: Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel. TDR Filing Date: 09-May-2015 12:10:15 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: EASTERN RAILWAY (ER) Registration No: DER150515W06794

I booked a ticket from BRC to BVI in Golden temple Mail. PNR No [protected]. I got the message from Irctc that the train has been cancelled so please cancel your ticket online to get the refund. So I cancelled my ticket but still didnt get the refund. I got the message again after 10-12 hrs that the train is still on but till that time I already cancelled the ticket. The journey was important to me so I called them and asked if I can still travel which they refused. So I didnt get the refund and also was not able to make the journey. In the message it was clearly written that cancel your PNR online to get refund. I have been mailing them many times but no response. Please look into it. I am attaching the message they sent.

Hello Team, I had cancel my ticket with PNR no.[protected] since the train was cancelled on 19th june but when i m checking my refund the amount that has been refunded is 50% of the original amount. Why i was not refunded with the complete amount ?? Kindly explain about it in details because according to the refund policy i should be refunded the complete amount. Trainn No:12111 / CSTM AMRAVATI EX

SIR I AM MANISH KUMAR RANA...AND I HAVE CANCALLED MY TICKET WITH PNR NUMBER - [protected]. On the date of 7th july of 15...from my IRTC ID - MK227904R BUT I DOES NOT GET MY REFUND STILL YET EVEN AFTER THE CANCELLATION OF TICKET 4 DAYS AGO.SO PLEASE TAKE AS NECESSARY ACTION AGAINAT THIS. THANK YOU MANISH KUMAR RANA ACCOUNT NUMBER -[protected] MOBILE NUMBER -[protected]

Sir, I, Asheesh Kumar Pandey was scheduled from REWA to ANVT on dated 29th may 2015. I got SMS to mobile no [protected] by IRCTC on 28th may 2015, time 8.03pm, Train no. 12427 boarding at REWA dated 29-MAY-15 is cancelled by Railways. Pl Cancel your PNR No. [protected] online to get refund as per Railway Rules. After getting above SMS by IRCTC, I cancelled my ticket as follows below and got refund RS. 2055 only. As per rules of railway I am entitle for full refund of my ticket booked amount. Requesting you please do the needful our booked amount as soon as possible. Cancelled Transaction Details Transaction ID:[protected] PNR No [protected] Train No./Name:12427 / REWA ANVT EXP Date of Journey:29-May-2015 Date Of Boarding:29-May-2015 Class:THIRD AC (3A) From:REWA (REWA) To:ANAND VIHAR TRM (ANVT) Boarding:REWA (REWA) Resv Upto:ANAND VIHAR TRM (ANVT) Quota: GENERAL (GN) Date of Cancellation:29-May-2015 12:25:01 HRS Ticket Type: E-ticket Cancellation ID:[protected] SL No. Name Age Gender Status Cancellation Date 1 Asheesh K Pandey 40 Male Cancelled 29-May-2015 12:25:01 HRS 2 Roop Rani Pandey 33 Female Cancelled 29-May-2015 12:25:01 HRS 3 Tithi Pandey 13 Female Cancelled 29-May-2015 12:25:01 HRS 4 Sarah Pandey 7 Female Cancelled 29-May-2015 12:25:01 HRS Refund Details Refund Status:REFUNDED Refund Date:31-May-2015 Refund Amount:2055.0

i tried to book a tatkal eticket for my cousin in Sleeper coach in train no 12956. My payment got debited but i have not been provided with any ticket.. neither confirm or waiting. I am now sure that this is intentionaly commited tactics of irctc. this is not the first time i have been tricked. also although mistake is on irctc part, i cant book again as One ticket per IP during tatkal hours has been applied. you can makeout wat exactly has been done by irctc in the attachments.

Hi, I mvSuryanarayana booked ticket on 26June 2015 for 1July2015 from samalkotjn(slo) to chennai egmore on Circar express i completed all process and I paid money by debit card money was cut from my account but I didn't received my ticket and what about my money. And again i booked ticket on 27 July 2015 again money was cut and this time unfortunately I received my ticket

I booked a ticket on irctc.co.in on behalf of my mother. These are the details below. Train No./Name: 14606/GARIB RATH EXP PNR No [protected] Date of Journey: 03-Jun-2015 Date Of Boarding: 03-Jun-2015 Date of Booking: 02-Jun-2015 From: CHANDIGARH (CDG) To: KASHIPUR (KPV) Boarding: CHANDIGARH (CDG) Resv Upto: KASHIPUR (KPV) Quota: GENERAL (GN) as it clearly shows i booked a ticket on 2nd june 2015 for next day. I visited the railway station next morning with my mother and the announcements were like "train is unconditionaly delayed for unkwon respective time and suddenly like 8-9 hours delay" .As my mother was not so much comfortable for travelling so late i immediately cancelled the ticket from my mobile and it showed TDR filed, the train arrived about 12 hours late as i checked its status on the same night the train came at night to chandigarh. after some days it showed cr registered and now the status is TDR repudiate and shows "Reason for Repudiate TDR: As per chart, passenger has travelled' Hats off to the TTE for your "honesty"

Dear sir, I have tried to book train tickets through IRCTC but unfortunately during payment through net banking ticket fare is deducted from my bank but ticket was not booked. My booking Transaction ID is [protected], Date of Booking: 26-Jun-2015 . Therefore, I request you to kindly do the needful to return the deducted amount in my respective bank account please as ticket was not booked.

I am not in a position to book a single ticket at 8 a.m.through my net (my home IP address 192.168.76.4) consequently two days i.e.on 25th & 26th June, 2015 as quoted "You are permitted only 2 ARP tickets between 08:00 Hrs to 10:00 hrs per IP address." I was compelled to book another IP address net to book my ticket, reasons of which may be clarified. Yours truly, Binay Kumar Basu Mob.[protected] email:[protected]@gmail.com

Sir, I am booking my rail journey tickets from this site for long time. Authorities can check the details from the record available with them. However it is observed that whenever we book two or more tickets (Husband and WIfe) normally continuous tickets are not issued.My present reference is as under :- 1) Ticket Booked from Pune Jn on 26/06/2015. PNR No. [protected] Coach No./Seat No. D/7, Seat Nos. 99 and 103 Date of Journey 05th July 2015 2) Ticket Booked from Dadar (Mumbai) on 26/06/2015. PNR No. [protected] Coach No./Seat No. D4 Seat Nos. 86 and 90 Date of Journey 01st July 2015 I shall be pleased to know why continuous seats are not booked? I also wish to inform your authorities that when such different seat nos. are issued it is very difficult to convince the fellow passenger to adjust the seat. This also some time cause inconvenience to passenger travelling like Sr. Citizens, Handicaped and sick persons. You are requested to look into the problem and make corrections in the software if required or issue the suitable instructions to the operating staff. Expecting your reply on the suggession made. Thanking you in anticipation, Yours faithfully, Pradeep Kakatkar Mulund, Mumbai.

I had booked a tkt through IRCTC website as per details below: Train Name - Sanghamitra Express, Train No. - 22351 Dt. of Journey - 20/06/2015 Class - 2A PNR No. [protected] At the time of booking the tkt was waitlisted but later confirmed. It should be noted that the above train scheduled to depart from Allahabad on 20th June, 2015 was cancelled. There was no information of the said train cancelled from IRCTC. Upon reaching the station it was informed to me that the train has been cancelled. In the above circumstances, since my travel to Chennai was urgent I had to make alternate arrangements . Since the train was cancelled it was presumed by me that IRCTC would refund me the amount. I waited till today but till date I have not received any refunds for the above tickets. I tried calling customer care of IRCTC and discussed the matter with an agent named Ms Kavita at around 11.30 pm. I was taken aback to be curtly informed that I would not get any refund as I had to cancel the ticket. I fail to understand when the train itself was cancelled than how can Railways or for that matter IRCTC expects the consumer to cancel the ticket themselves. They should have refunded the amount for all the tickets booked for that train. Further more Railways and IRCTC were so ignorant that they never bothered to inform us about the train being cancelled. I would like you to please look into the matter and arrange justice to the consumers. This is total violation of consumers right and harassment meted out to the customers by a leading Government organisation like Railways.

Sir, I had booked two tickets named (Meena Kukreja PAN No. ATVPK0403H) and( Divya Kukreja PAN No. DKJTK2880L) in SLEEPER CLASSS for 24.6.15 DEPARTURE FROM BHOPAL AND ARRIVAL AT YASHWANTPUR in Train No. 12648 KONGU EXPRESS UNDER PNR NO. [protected]. The train was proposed to go through Itarsi Junction. As an incident took place on Itarsi and some of trains were cancelled during that period I tried to see in morning on your site National train enquiry system whether train has departed from Nizmuudin rly station (originating station) as the departure from Nizamuddin was in morning at 8.45 am. The message appeared on the site "The train cancelled". Immediately I got both the tickets cancelled but refund amount shown Zero. I was surprised to see that railways has cancelled the train and I did not get any refund. I lodge a complaint at [protected]@irctc.co.in but neither satisfactory reply nor refund received. 2. I strondly condone railways this action and request you to refund full amount of Rs. 1640 in my account AND CONFIRM. 3. I hope that you will not leave any stone unturned to refund me and will not compel me to go further in litigation for claiming my amount. Yours (H.K.Kukreja) IAS

Today morning 26.06.2015, As I looking for booking Tatkal tickets in IRCTC, I found availability of tickets are 130...So i continued for payment but after completion of payment within 10 seconds Rs.922.80 debited from my credit card, Then I found my tickets are booked in tatkal wait list i.e., CKWL... So please avoid Tatkal booking in your own way. You should go to counter only. After a week I will get my money back with deduction of (922.80 - 40.00 = Rs. 882.80 only). This is 100% Cheating job as planned by IRCTC (Central Govt.). My request to the IRCTC, for the waiting list ticket you are debiting Rs.40/- this is absolutely ridiculous.Our suggestion is refund the entire amount to the waiting list customer. And also that debit amount in what way you are using that, and which concern department the debit amount is used. Kindly inform to us.

Hi Support team, I have booked a normal ticket from KIR to LKO in Train number 12435 and Date of Journey was 9th June, 2015. For reason ticket was not confirmed so I decided to cancel the ticket, I filled the TDR for the same in IRCTC against my ticket and the status was turned to CR Registered, but the amount was not refunded yet. I am not sure what else I might be missing to get amount refunded. Please let me know what I can do further or else you can drop a mail to [protected]@gmail.com. Ticket details: Transaction id; [protected] PNR: [protected] Please let me know how soon i will get the refund. Thanks a lot Anudit Kumar Verma

dear All, I have booked my relative ticket through my credit card for travelling on 24/05/14 PNR NO [protected] booking ID no [protected] for Rs 7505.47, 28/05/15 and 30.05.15 PNR no [protected] dated 30.05.15 and booking id [protected] PNR NO [protected] dated 28.05.15 booking ID[protected] total booking amount Rs 7505.47, 12431.38 and 19838.21 total Rs 39775.06 you are requested to refund the amount in my accounts....

Dear Sir I want to complain against the violation of prescribed facilities offered in your website about preference of birth in cost of my money debited from my account. I booked a ticket first in available 116 Nos of ticket on 25.06.2015 15:30:09 (PNR [protected]) preferring the option as LOWER BIRTH but the ticket issued as S7 /8/SIDE UPPER. Then, without cancelling it I booked another ticket by opting no choice of birth on 15:39:01 and again this time the ticket issued as S8/40/SIDE UPPER. Later, I cancelled the second booking and called on your customer care and been advised to tick on the option in passenger details on "Book, only if at least 1 lower berth is allotted ", Now, the information given after booking was hold as ticket was not matching the instruction and I had to proceed by agreeing the booking without choice of birth by YES or terminate the booking by opting NO where as my money was already debited from my bank account again and I choose the option YES to try again for lower birth availability. But, this time again the same ticket issued as S8/40/SIDE UPPER (PNR [protected]) amazingly. Now, I want to ask you that if you cannot allot at least one lower birth in available 116 nos of ticket then why you have provided the facility of the preference of birth in your booking system and who will refund the money I have lost against the cancellation charges and bank charges from my bank ? I am 45 years old and 5'11" of height having constraint of L.S. pain suffering to travel in side upper birth. So, I want to get back my debited money and want to get the proper ticket as you committed as facility in your site of I will go the the consumer court with this issue. Please response early. My email id : [protected]@yahoo.co.in Mobile No. : 0 [protected]

my mom, dad & sister in law was going Hwh to Raipur (train no.-12906, date-20.06.15, pnr-[protected], 3AC).at the compartment their hand bag was stolen (where was atm, ticket, money, etc).all neighbor passenger was see the all things. after that TT was very worst person who misbehaves with my family and charge for new ticket, but they have no money a co-passenger helped them. and tt made a new ticket for same berth.my mom & dad both are senior citizen.

Travelling Gondia to Nagpur on[protected] by Vidharba Express PNR No. [protected] Train No. 12106 UP Ticket from Gondia to Thane Bogie: B 3 in A/c III Seat No. 31. RAC No. 3 There is some vacant birth after Nagpur. But we have not allotted Birth. Vacant birth has been given to the passenger who were on waiting list.