Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

My PNR no. was [protected]. I was travelling from Delhi to Lucknow in C9 coach (seat No. 74, 73) of train no. 12004 on 07.6.15.The AC was not working right from Delhi to Lucknow. It is requested to refund the AC component of the ticket, The complaint was also lodged by my wife Neelu Srivastav who was travelling with me on that day, through internet.

I got a sms from DM-IRCTCi stating that Train no: 12953 boarding at BHARUCH dated 30-MAY-15 has been cancelled by Railways. Please cancel your PNR no; [protected] online to get refund as per railway rules. I got sms on 28th May at 8:00 PM. When I cancelled my ticket, 620 rupees was charged as cancellation fee. However, this is not my fault. Railways send us sms to cancel the ticket and then charging for the same. I had to book an urgent flight ticket at a very high price. I have called multiple times as well as wrote multiple emails to irctc. Each time they say that this matter has been forwarded to senior authority. Please do needful.

sir i am unable to reserved my ticket because of inability of book now option which is give by the sites of ability ...which is not given today on tatkal reservation 20/06/15 ...amethi to bhopal in the train of bhopal pratapgarh superfast

myself Devasheesh, i was trying to book a train ticket from allahabad to bangalore. As per recent rules changed from 1st of June i think, according to which ac coaches tickets will be booked from 10.00 to 10.30 am and sleeper coaches tickets will be booked fro 10.30 to 11.00 am. But when was checking the booking status at 10.10 am it showed already in waiting. plz check it i have printed the screen n attached it in the mail. and the same happened for ac coach also.

my tdr was filed for cancellation but refund was not given and a wrong reason for repudite was given. my ticket transaction no.:[protected] ticket was surrendered at 00.38hours date 19th may 2015 which was within 2 hour of actual departure of train. ticket cancellation id:[protected] journey date 18th may dep time 23.20 pm. passengers didnt tranvelled as ticket were partially conformed.

Blankets were just folded and kept in a cover which were not sealed too and look very dirty with previous passengers hair strands and all on the bed sheets and pillow covers are stained.How can someone provide such service even after charging the necessary price.I want proper answer..journey date 18th june 2015, coach no:g8, garibrath, destination:secunderabad

I have booked a NCJ - CSTM(i.e. 16382/CAPE MUMBAI EXP) confirmed ticket for 10.06.15 . The passenger wanted to board the train from Tirunelveli (TEN) but this train travel in different route. So I tried to cancelled it on 09.06.15 at 23.00hrs that means 8 hours before departure of train. The IRCTC sytem didn't allowed me to cancel the ticket reflecting a message " Chart has been prepared cant cancel the ticket " & promted me to File TDR. So I filed TDR giving the reason as " Train Diverted from boarding station" and asked for refund. Today on 18.06.15 while seeing the TDR refund status it is written " TDR Repudiate ". I am a New IRCTC user & this is the first time I filing TDR for refund & that too because the system didnt support to cancel the ticket. Please help in getting my refund. I am attaching my TDR filing copy for your perusal. Awainting for your valuable support in this. MY IRCTC ID : karthik83n E-mail: [protected]@hotmail.com Contact No: [protected] Thanks & Regards, R.Karthik +91 [protected]

Sir, This is to inform you that the Reserved tickets for all classes for Wainganga train is unavailable for the next 2 months. Every time i try to book the tickets it display as NOT AVAILABLE on every friday. Iam not sure why this non availability of tickets is not available for the passengers when there is availablity in all trains. Kindly let me know why this happening and please ensure there are tickets avaialable especilally for this train.Looking for the reply. Thanks.

Sir, This is to inform you that i have booked a tatkal ticket PNR Number:[protected] for 4 passengers travelling from Yeshwanthpur Jn to Pune on 07th June 2015. Out of which one was confirmed and other 3 is in waiting state. Name Age Gender Status Coach ID Berth No/ WL No ARVIND 28 Male CKWL 15 BABITA 26 Female CKWL 16 POOJA 27 Female CKWL 17 As per the IRCTC rule Tatkal waiting list passengers are not allowed to travel, hence all three waiting list passengers were not travel. After that I sent a mail to IRCTC, on 1st TDR was filled . Up to 17th June at 01.Pm the status of TDR Shows CR Register. transaction ID: [protected] Train No./Name: 16587/YPR BKN EXP PNR No [protected] Date of Journey: 07-Jun-2015 Date Of Boarding: 07-Jun-2015 Date of Booking: 06-Jun-2015 From: YESVANTPUR JN (YPR) To: PUNE JN (PUNE) Boarding: YESVANTPUR JN (YPR) Resv Upto: PUNE JN (PUNE) Quota: TATKAL (CK) Class: SLEEPER CLASS (SL) Ticket Amount:2500.0 Ticket Type:E-ticket This is complete injustice, Person who travelled was not aware about this certificate procedure so he didn`t took certificate from the ticket checker. Infact Ticket Checker did not provided Certificate by his own. It was not a small amount, it was about 2500 rs. I request you to escalate this issue and get my money refunded. How will 4 people and 2 kids will travel in only single confirmed seat?? it was quite a common sense thing, still TDR has been repudiate. Kindly look into this issue and make my refund asap. Thanks, Rishabh Jain. Deloitte US India.

Respected Sir, Your new timing is totally suitable for the Agents. I am a common man booked my ticket from raibareli to Ldh from Last 5 days sleeper class in tatkal timing but when the booking is opened I fill my form or necessary details in few seconds but the seat is going to waiting list this routing is running by Last 5 days but ticket is not confimed. Please change your time from 11.00 to 10.00. So that the common man can also booked the ticket so easily. Thanks & Regards Jitender Kumar

This is in reference to the TDR I had filed one day before departure of date. The details are as below - PNR - [protected] Cancellation ID - [protected] The TDR is accepted as it says that TDR was not filled within 3 hours of departure of train. But the TDR was filled one day before departure. It seems there is an error at your end in processing of TDR. Please reconsider. Also, out of 2 tickets, one was wait listed, hence I should get the refund of the above transaction.

As per you have change the booking time for AC (10 AM) and non AC (11 AM) coach which is very convenient to the user but there is a need of some changes in your website. As per my feeling the way of checking per IP address over ticket booking should be change for both AC and non AC booking. personally I feel that if someone booked two AC ticket at 10 AM from my office that means I will not be able to booked sleeper ticket at 11 AM which is unacceptable. because the system give error like "You are permitted only 2 Tatkal Tickets between 10:00 AM to 12:00 PM per IP Address". This problem needs to be resolve if it is, If you have any concern then kindly mail on "imran.[protected]@gmail.com". I am pleased to hear from you regarding any solution on this.

Hi I have used IRCTC to book ticket from BGK to MYS on 17th JUNE 2015. But i have not PNR Numbers & amount Rs. 492 has been deducted from my account. I need the refund for the same. My Account No. [protected]. Vijaya Bank, JLB Road, Lakshmi Puram Branch, MYSORE. Name: Jithesh Pawar. Cell: [protected]. e-mail: jeetu.[protected]@gmail.com

My father and 2 others relatives has travelled with PNR no. [protected] from chambal express(12178) on 08th june 2015 from gwalior to dhanbad in third AC class but from the source station to destination station there was AC failure. For the same after insisting to the TTE we got EFT receipt. I also filed TDR on date 09th June 2015 for the same with cancellation id [protected] and registration no. DER140615W11985 as per Deputy SM (Commercial) said as our ticket was E- ticket. But further it was written that please send original EFT slip to the IRCTC office as soon as possible. i did not get the refunfd till now .whereas in case Counter ticket we got the refund from the railway counter itself but for E- ticket you have to always suffer. this is not fare. i already send the scanned copy to the IRCTC but they are asking for the original EFT slip by post. i ask who will pay for it. Is this or mistake that there was a AC failure in our train and after suffering in the train we are struggling to get the refund amount. this is ridiculous...very ridiculous...

I booked a ticket on TATKAL for two of my friends who were to appear in Bihar Public Service Exam. PNR No. was [protected]. The date of journey was March 13, 2015. Train was 22406 ANVT BGP G RATH. The train was almost 12 hrs late. And they are to miss the exam. So I filled TDR for it on March 14, 2015. The status of it is still unknown. I called the IRCTC cust care. They said I will be informed in due course. Can anybody tell me how long does it take?

In this premium train i was surprise that only name is primiun by railway govt and nothing is available, not get better coaches, no rpf security not even TTC to check ticket in train. Running with 7 hrs late train (pnbe-ADI-09412 on 12th june) why railay chitting with us after paying money three times extra by actual fare.

dear sir my self shakuntala travelling on 18th june 2015 in B-3 coach of new delhi bound KV express 14257up from Amethi railway station to New delhi on ticket PNR no.[protected].suddenly two outsiders entered in the compartment and attemped to murder me but any how i escaped.i have try to ask TTE for the help but he didnot helped anymore and when i asked compliant book .he clearly refused to provide me.neither RPF/GRP who were as escort in the train, helped me. sincierly yours shakuntala

I Kundan kumar( m. no [protected]) hv recevied two sms from DM IRSMSA on 23rd May and 15th June for ticket confirmation alerts for Pnr no [protected] and pnr No [protected] respectively. i hv not booked any ticket covered under above PNR nos.Today i met the Pax Sri Ram Babu ([protected]) and his wife who were travelling under PNR No. [protected] by Rajdhani Express No.12435 coach-A1 at 31 and 32 at New Delhi station who told me that this ticket was purchased by some agent through counter who might be used yur moble nos but he is not in a position to give his agent no.right now. He has used his connection in Rly Hqrs to get the berth confirm from HO quota.It means there is a nexus who are using fradulently any mobile no.during ticket reservation. Kindly look into this and a corrective measure may kindly be taken in this regard.

Request for Refund: I have booked a Ticket on 15 June at 10:21:33 by 12514 GHY/SC EXP under Transaction ID: [protected] and paid the money via Internet Banking of Bank Of Baroda for Rs 862.80. But Prior to that in my previous attempt I to book the same ticket & the same amount was deducted from my account(Rs 862.80) though it was not booked, and was not returned back to my account till now. Therefore I request your honour kindly to do the need full at your earliest and oblige. My failed Transaction details: Customer Id:BIY000227 Branch Name:A.T.RD. GUWAHATI Account Number:[protected] Account Type:Savings Bank Scheme Account Balance:1, 094.58 Transaction Date:15/06/15 Transaction Type:DR Transaction Amount:INR 862.80 Transaction Description:eBanking : 33973255/DBBR[protected]/IRCTC Description of the Ticket Booked: PNR No: [protected] Train No. & Name: 12514/GHY SC EXPRESS Quota: GENERAL Transaction ID: [protected] Date & Time Of Booking: 15Jun2015 10:21:33 HRS Class: SLEEPER CLASS (SL) From:GUWAHATI(GHY) Date Of Journey:18Jun2015 To:SECUNDERABAD JN(SC) Boarding At:GUWAHATI(GHY) Date Of Boarding:18Jun2015 Scheduled Departure:18Jun2015 06:30 * Resv. Upto:SECUNDERABAD JN(SC) Scheduled Arrival:20Jun2015 04:20 * Adult:1 Child:0 Passenger Mobile No:[protected] Distance:2551 KM Passenger Address: H/No 50 Old Firebrigade Bye~lane, Chatribari, PO Rehabari~Guwahati, Guwahati, Assam 781008 FARE DETAILS : Ticket Fare ** 840.0 Rupees Eight Hundred and Forty Only IRCTC Service Charge (Incl. of Service Tax) # 22.8 Rupees Twenty Two and Eighty Paisa Only Total Fare (all inclusive) 862.8 Rupees Eight Hundred and Sixty Two and Eighty Paisa Only # Service Charges per eticket irrespective of number of passengers on the ticket. PASSENGER DETAILS : SNo. Name Age Sex Booking Status Current Status 1 M JYOTI 48 Female CNF/S5/33/LOWER CNF/S5/33/LOWER

Dear Sir/Ma'am, I'm Ashish Chakravarty. Currently facing issues to re-register myself through an old mobile no.(which is in usage from a long time also) but facing challenges since my email ID has been deactivated from your portal due to non-usage of the same for long back, however, my mobile no.-(+91)-[protected] is still registered in your database. Due to this situation, I'm unable to book my tickets through your IRCTC portal now a days. Requesting you to kindly remove my mobile no. i.e. (+91)-[protected] from your database so that I can re-register my email id (as given in the signature) using the same mobile no. in future. Warm Regards Ashish Chaakravarty Mb. No.-(+91)-[protected] Email ID0- [protected]@gmail.com