Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I'm N.Yuvaraju, I booked ticket from VSKP to BVRT for 57230 / VSKP MTM PASS. Rs.237.8 were debited from my SBI account with Transaction ID : [protected] but I didn't get PNR number and my ticket is not booked. so, kindly refund my amount. Thanking You.

I have purchased ticket in AC 2 tier for travelling from coimbatore to Shalimar. Journey date was 8th June'15. Train No, 12659 & PNR no. [protected]. But ticket was shifted from 2 tier to 3 tier due to that particular date there was no 2 tier coach in train. I have filed TDR on 8th June'15 & it was rejected on 18 th June'15 & again the TDR was opened in 19th June'15. I have already couriered original refund certificate which was given by TTE at train. But till date I have not recd. differential amount from IRCTC. I have continuously follow up the matter with IRCTC, but result is nil. Requested to arrange to refund differential amount in my account. Thanks P Mukherjee

Hello Team, I had booked 3 tickets on PNR : [protected]. Transaction ID : [protected] In this booking, two seats are confirmed and we did the journey but the third ticket remained waiting and the passenger has to abort the train because only two tickets were confirmed. Please check as the money is still not refunded in my account for the third seat (Waiting). I am attaching the screenshots, please check. Thanks & Regards Ashutosh Raghav [protected] [protected]

I was travelling from Ranchi, Jharkhand to Asansol, West Bengal on 29th June 2015 by RNC-HWH Intercity Express(Train No. 18628). PNR No: [protected]. At the time of booking the status was WL14. On[protected], I got a text message from IRCTC confirming my ticket status as C1, 38. I was assured I had a confirmed ticket and planned for my travel. On[protected], i.e. just a day before my travel date, at 03:27 pm I got a text message from IRCTC stating that my current ticket status is WL, 2 and that the "chart has been re-prepared due to technical reasons". I panicked as I had commitments at work and had to reach on time the next day.I thought of trying for a Tatkal Ticket but since I got the message so late in the evening, I could not even book Tatkal ticket as it was not allowed by then. I could term this conduct by IRCTC as sheer negligence to a passenger's concern. But since I had to reach work on time, I boarded the train the next day. Quickly, I met the TTE and explained them the mishaps and told them that I needed to travel by this train only and that they look into the matter. What was totally surprising, was that they completely neglected my plea and stated that it was none of their concern as they are from Indian Railways and the ticketing is done by IRCTC and any compaints regarding it would not be entertained by them. After that they booked a ticket for me with penalty. They completely denied any responsibility for all that had happened. So I would like to draw concern over all this commotion and inconvenience that I have gone through only because of the inefficiency of IRCTC and Indian Railways. If some technical problem occurred at their side, they should have been responsible enough to offer some alternate arrangements for the passenger who suffered only because of their negligence and inefficiency.

Hi Team, I have not travelled on 17th April as the tkt was in RAC status and about 30 min. before the actual depature of the train I filed TDR to get my money back and you people have rejected my TDR due to TTE mistake as one of the RAC passenger would have travelled and TTE would have made the mark on my name by mistake. My point over here is why would I file a TDR before departure of a train if I would have planned to travel. Please refund my TDR amount immediately. Thanks, Subhash Kumar Singh 91-[protected]

I had applied for IRCTC Union Bank Prepaid Card on 06-June-2015.
I have received the PIN via e.mail on 11.06.2015 but physical card
has not yet received. I don't find customer care number to lodge the complaint
about non delivery of card. Could you kindly help in getting the issue resolved.


RAJENDRA SINGH
[protected]

PNR No. [protected], Transaction ID - [protected]. Train No. 13141, Tishta Torsha Exp. Dated, 13.06.15, From Nabadwip Dham To Malda. Dear Sir, I Like To Inform You That, the above Train was diverted through Bandel, Bardhaman instead of Nabadwip, Katwa Etc. I dont Know the reason, and same day I Filed TDR as per your rule of Refund & after 7 Days I got only 48% of total value of Ticket. But why ? You Should Refund 100 % of Ticket Value. That was your ( Railway's ) mistake. Yes, you can divert your Train from any rout, but you have to inform to the Respective Passenger in advance, you can refund my money but you can"t refund my time which was gone.

As per new policy of Indian Railway w.e.f 1st July 2015 there will be 50% refund on cancellation of tatqal of ticket which is confirmed.And it is confirmed from the depeartment point of view also.But IRCTC refused to follow this policy and not refunded 50% the amount on cancellation of tatqal ticket.Please give directions by which this problem will be solved as early as possible. Deepanshu Arora [protected]

Today i had to board my train from nzm(del)-kcg (hyd) but the train cancled with any intimation. Same i came to knw when i reached station. Pnr-[protected]; train no.- 12708; Fare-1730/- 3A; Seat- B3; 36.Same thing cost me now around 6000/- to reach hyd now, becoz no other train is available. Plz take some action over the same, else i have to go to consumer court.

I tried booking ticket through mobile app of IRCTC. I was asked all the details to be filled for payment after payment i found the session is expired and ticket is not booked.I found my account debited with 1687 INR .this was done on 1st of July while booking ticket form brahmapur to Pune at noon.please do the needful and help me out .please let me know abt my money to be refunded.please help me out

I was traveling from thiruananthapuram to Changanacherry on manglure express 06402 .when it reached kollam at 10 .10pm I bought 1liter of water and gave him 100rs he gave 80 rs back, I enquired about the mrp he told me that its 20rs but I found out that it is 15 rs he was not ready to give the balance . he and his colleague's weredoing the same .please take necessary action so that this should not happen again

TDR refund not made for PNR [protected] Cancellation id: [protected] Registration no.: MEO310515W05230 Dear Sir, For the PNR [protected] filled the TDR or 25th of May but till date i have not received any update about the refund and status showing as CR Registered from day 1st.I am requesting you to kindly do the needful. Regards [protected]@hpcl.co.in

Sir/Mam I have book a ticket of premium special train no 09422 from Allahabad to Ahmadabad on 13/06/2015 journey date was 22/06/2015 but train is canceled by railway authority due to its own region. when i go for cancellation of the ticket on my ID a message flesh on the ID that "NO NEED TO CANCEL THE TICKET THE TRAIN IS CANCEL" and i was unable to cancel the ticket ofter on click to File TDR same message flesh. so i do not cancel the ticket and wait for refund for 72 hour's as rule of railway but refund amount is not come in my account ofter that on talking with costumer care executives they tell me that you have cross 72 hours of train time and you don't cancel or file TDR so u don't find the refund as per railway rule . sir kindly think about that when train is cancel their is no need to cancel the ticket and refund will send in the account. as the railway's rule that when weighting list of e ticket is not conformed it auto canceled and amount is send in benefisiory account.

I booked a ticket fro Pune-Ara for date of journey 19/06/2015. PNR No is [protected].Train no 12149. The train got cancelled. I tried cancelling the tickets with in 72 hours from the departure time. There was some issue with the irctc website and tickets could not be cancelled. I called up IRCTC team to get the refund after 72 hours of departure time. Now they are not providing the refund. Please help me to get the refund.

I have booked my seat in Garibrath Exp.-12910 for the journey dated[protected] PNR No. [protected] from Nizammudin station to Mumbai Borivali.. But on reaching at the station we came to know about the cancellation of train by itself Indian Railways..Unfortunately i did not able to Cancelled my ticket and after proceeding the same after few days they rejected to refund my money..Its not about the one ticket.It is about 5 ticket which cost me around 4350/-. So its my humble request to Please refund my money.

Refund of difference of Fare against my 3rd A/c Ticket but forced to travel with my Family in Sleeper Class in peak summer after booking ticket in 60 Days advance booking .Reason as AC Coach not attached in Train no 22620 on 31/05/2015. Raised refund claim thru IRTC site TDR format but no provision for attaching TTE refund certificate in TDR but my, claim for refund rejection reason TTE refund certificate not there. But for your kind information iam having Refund certificate from TTE, pl find below attachement. Hence request to kindly intervene and get difference amount refunded . 1.PNR No [protected] (Attached) 2.Train No : 22620 3.Jouney - From Kayamkulam to Durg. 4. Complaint No : S/SR/TVC/[protected] sms to Railway Minister on Journey date) 5. TDR Claim : Attached

My train in Cancelled from your side. That is not my fault. At end time when we reached station then announce train is cancelled.its a joke. Katra Station Master Says SVDK Premium Train (22680) is out side thekedar Train. it is not Govt. railway train. we are not responsible for this train. But i have no knowledge about that it must be cancelled with in 72 hours from my login account. I request to you please give me my refund as soon as possible. PNR No. [protected] Train Date :[protected] Fare :- 3110/- Train : SVDK to NDLS

Hi.. On june 5th i booked 4 tickets from ctc to sec.From which 2tickets got confirm and 2tickets got waiting list.So waiting listed passengers didn't travelled. As per IRCTC refund rule upto june We should file TDR within 72 hours of departure of train.As per rule i filed TDR but now my status is TDR redupicated. Please refund the required amount for that 2tickets. Here is my Ticket reservation details. Last Transaction Detail Transaction ID: [protected] PNR No [protected] Train No./Name: 18645 / EAST COAST EXP Date of Journey: 05-Jun-2015 Date Of Boarding: 05-Jun-2015 Class: SLEEPER CLASS (SL) From: CUTTACK (CTC) To: SECUNDERABAD JN (SC) Boarding: CUTTACK (CTC) Resv Upto: SECUNDERABAD JN (SC) Quota: GENERAL (GN) Ticket Type: E-ticket Passenger Details SL No. Name Age Gender Berth Preference Food Choice Concession Status 1 Alo Roy 50 Female LOWER RLWL 2 Bina Roy 25 Female MIDDLE RLWL 3 Susmita Roy 20 Female UPPER Repudiate 4 Sakuntala Panda 28 Female UPPER Repudiate

Dear Sir/Mam, I am a user of irctc online reservation system My name is Abhishek Tiwari and mob. [protected]. I have booked ticket on 26th May for travelling on 27th May in Tatkal Quota. PNR No. of ticket is [protected] Train no.12418 Prayag Raj Express. Unfortunately train has been cancelled by Indian Railways due to some reasons .But till today I did not receive my amount of ₹972.47/- . Please see in this matter and take an early action. Because of bad network I didn't cancelled my ticket by TDR but when the problem solved I cancelled but the cancellation was denied by irctc...I asked when the train was cancelled o why I cancelled the ticket u should pay my all refund as early as possible and please revert me in this matter...

Dear Sir, I have booked ticket from Bhopal to Raipur on 18.06.2015 from Amarkantak Express. Due to fire at Itarsi Junction Amarkantak train was cancelled from Bhopal to Raipur. My PNR No. [protected] and Transaction ID is [protected]. Till date I have not received the refund. Please inform the status.