Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I am travelling through train number 12392 from New Delhi to Dildarnagar ...I purchased a water bottle from the vendor he charged me rupee 20 instead of 15 printed on the bottle...kindly help the passenger...we are just cheated by the vendor...

I bought Rail Water at IRTC sale Depo situated at Chennai Beach Railway Station Platform Number 8 on 31.05.2015 at 9 AM. After I bought Water Bottle I got train to Velachery Train and in enroute I tried to open the bottle and I found it was not sealed and in open condition and while drinking the water I found that it was used bottled and refilled with local water and sold to me. I am sure that it is local water refilled by the shop in charge. But I have no evidence to prove it right now. Since i drink the water and thrown the bottle in the en route itself. But you can found out this fraud by checking surprise visit to the shop and check all bottles in the fridge at random visit and found out yourself or you can check the camera placed in the platform and you can watch the vedio recorded in that, so that you can catch how this kind of water are coming to this shop. On next day i mean 1st June 2015, evening at 7.20 pm I had a quarel with that shop people they claimed that the water bottle was sold to one guy and he has no cash to pay and we taken back from him but water is original only, they agreed that the water bottled sold to me is unsealed condition but water is original only. Kindly look in to the matter and do the need full I am ready to come for an hearing at any time in chennai. my Phone number is [protected]

Pnr: [protected] Train no 12247 Journey date:[protected] No of passengers: 1 Quota: premium tatkal Booking id: [protected] The train got canceled and we were informed at the station's customer desk that the amount would get refunded on its own as it was an eticket. After 2 days we got a message from irctc asking us to cancel it manually to get the refund. Canceling it after journey date was not possible and did not refund the complete amount of the new ticket.

My family is travelling to Jaipur using by train number 12015 in Coach C6 seat number 5, 6 & 7. The water served for tea was boiling hot which caused sever burn injuries on thigh of my son Umang Rao. You must make sure that the meal/water served is not so hot that it could cause burns.

Pnr: [protected] Train no 12307 Journey date:[protected] No of passengers: 4 Quota: premium tatkal Booking id: [protected] The train got canceled and we were informed at the station's customer desk that the amount would get refunded on its own as it was an eticket. After 2 days we got a message from irctc asking us to cancel it manually to get the refund. Canceling it after journey date was not possible and did not refund the complete amount of the new ticket.

Hi, I tried booking ticket for Pune to Nagpur on date 26-May-2015, travelling date 27-May-2015. On first attempt I got failed transaction . Below is the failed Transaction details: 1 [protected] PUNE NGP 27-May-2015 Not Booked 4264.94 26-May-2015 Payment Settled FAILED This amount is not refunded. On second attempt, one more transaction is done and ticket came in waiting list, which is not get confirmed and tatkal-wl auto cancel amount is refunded. But the above failed statement is not refunded. Below are the statements of two transactions got deducted from account: 5 26/05/2015 26/05/2015 BIL/[protected]/T Chg Rs10 ST Rs1. 24/[protected] 4, 276.18 30, 204.63 6 26/05/2015 26/05/2015 BIL/[protected]/T Chg Rs10 ST Rs1. 24/[protected] 4, 276.18 25, 928.45 My user details: username: sssanky1

Sir, I booked three tickets with PNR No. [protected] through IRCTC for travelling on 30th May, 2015 from NDLS by the NANDAN KANAN Express, Train no 12816. But I received a message from the IRCTC on 28 May that the train was cancelled and I was requested to cancel my PNR No. [protected] to get refund as per Railway Rules. Therefore I in compliance with the message cancelled the aforesaid PNR to get the amount refunded. Surprisingly, the full amount of my tickets was not refunded in spite of it being Railway’s fault. My wonders knew no bound when I came to know after cancellation of my PNR that the train was not cancelled on 30 May at all and it departed the NDLS as per schedule. I had an urgent appointment. My first question is why levy was charged on my ticket value as the train was cancelled by the Rly. Secondly, why I was not informed if the train was rescheduled giving me an opportunity to re-book my tickets. Thirdly, how will my loss be compensated not only for the levy on my ticket value but also other pecuniary loses and unnecessary harassment as a result of cancellation of the tickets? Last but not the least who are behind such irresponsibility? The authority should look into the matter and adopt necessary action. I Look forward to your immediate reply.

Good Day, Myself Sumeet Misra, i had booked a ticket for my Grand mother (age-72) Mrs Shail Shukla and my younger brother (age-12) Vansh Shukla, Pnr No. [protected] from Train No. 11103 from Jhansi to Bandra terminus dt 01-June-15. It was a waitlist ticket which got confirmed and hence we did not had seat no. and coach which was to be displayed on chart. Scheduled departure time for train is 16:50 but the chart was not prepared until 17:05, my grandmother is too old to run within the train with luggage and look for her seats, my younger brother is also too young for that. I am NRI and i was trying to follow up things from here in Amsterdam. I consider this as the negligence on part of railway staff as their was no announcement regarding his delay. I am writing this mail to ensure that these things are not repeated as this may cause serious problems to passengers especially old aged / physically challenged passengers. my email id is [protected]@gmail.com . Please notify my of any action you have taken or intend to take to avoid reoccurrence of such things. Thanks Sumeet

Respected sir, I am a passenger of Duronto exress secundrabad to NIZAMMUDDIN on 31st may. I had paid for bed roll but didn't get in train..after complaining they said they will give in 5 min bt didn't came back..I asked to the food service person to call bt they didn't. Regarding water, , in this host summer when people are dying at least normal water should be provided but water was too hot. 12rs bottle water you irctc sell it in 18 20rs after cooling but in this service you can't provide atleast normal water.. at night I was not given water after complaint they said that they had given might be someone had taken it. As I was asleep he could have wake me up n give me. After that he said he will give soon but hour passed and he didn't give it. I was dying of thirst luckily train stopped at one station at night around 9:15 then I went out and bought. is this the service you provide in duronto? If you take extra charge for catering then you should provide service too. Also don't you pay the workers out there who asks for money as soon as destination comes. If you give 20rs then they say what kind of person we r giving less than 50.

I booked 2 tickets for above mentioned train in 3AC, through IRCTC after booking i got 2 tickets costing 5325/-, though when i found the fare amount little higher then usual, i checked the fare on Northern railways site and i found fare amount for 3AC 915/-per person, and later on speaking with IRCTC executive i came to know that these fare are variable and to tell a particular amount for these premium trains is not possible, it can be even 5 time of the train charges displayed in site... It is something alike killing a layman with your over charging and not at all acceptable... I just request you people to resolve this because a person like me 5000 rs is not at all an small amount. If any solution comes out and i can get my amount back in any which ways so request you to send the updated status on my mail ID anjaly.[protected]@tajhotels.com

Dear Sir, I traveled from Kochi to Chennai on 31st may 2015 in Chennai express (train no: 22640). My berth was is in S11 coach (seat no: 15) which is a side lower. It was a sleepless night due the un leveled seats. The latch attached to the seat was also broken. Herewith attached a picture for better clarity. This caused me a severe back pain which hurts even now in office. I felt an RAC could have been much better and the purpose of getting a confirmed berth was pointless. It was the same issue while traveling from chennai to Kochi on 28th may 2015, but I didn't take a picture. I kindly request to look this issues seriously as it cannot be ignored and give me a justification for the money I paid. herewith attached the ticket. My contact details: Name: Dinesh kumar Mailid: [protected]@flsmidth.com phone no: [protected]

Sir, Through IRCTC i have reserved two tickets with PNR no.[protected] for traveling on 28 april 2015.since i got confirmation for one ticket i filled TDR on 27 th for both ticket with transaction id [protected] with cancellation id [protected].i have complaint several times through mail several times no reply from railway side.Kindly refund the eligible amount at the earliest or give the exact statuts of the file at tha earliest

Hi, From past few weeks, I am facing this issue while booking with tatkaal. Before that I used to book tickets with ease. Now while booking, between 10:00 and 10:05, the site says "current unreachable". The customer care tells us to clear all caches, etc. Those are all bad excuses. I always open the site in Incognito mode, so there is no role of cache. There can be two reasons 1) This is done purposefully under the influence of agents and brokers. The online booking is all blocked so that the agents can cash in on Rs 500/- to 1000/ per head. OR 2) The software used for this website is pathetic, so as the software company who built this. Please hand the software to some good company who build sites like Flipkart etc. Please take action. Traveling from place to other is becoming increasing difficult and next to impossible for common man, even in Sleeper category. Thanks

Dear Sir i have booked a ticket from IRCTC on 7 MAY'15 for 30 MAY'15, NANDAN KANAN Express, Train no 12816. On 28 May i got message from IRCTC that the train has been cancelled by Railways and i have to cancel my PNR to get the amount refunded. On 30 May when i checked with others, i was surprised to know that the train was not actually cancelled and even i have not received the full amount. I just want to know why the full amount was not refunded as it was not my fault, it was railways fault and why the IRCTC has sent the wrong message regarding the cancellation of the above said train. Thanks Anoop Kumar Pathak

It has become almost impossible to book tatkal ticket through IRCTC web site. I have heard from various sources that agents are charging commission for providing tatkal ticket. The site shows the availability of tickets in tatkal at 10:00 AM, but i am not able to book it even after having very good internet speed.

Om Sri Sai Ram Sai Ram everyone, I am one of the devotee of Sri Sathya Sai Baba. I would like to request everyone on a particular issue. On God's Grace I hope everyone hearing my request will come forward on this. In Sri Sathya Sai Prasanthi Nilayam Railway Station, every train has very less halting. Because of this many old people and patients cannot catch the train. It would be very difficult for them. Since it is a holy place, there are lakhs of people visiting here. So Kindly requesting the Railways Department to make all the trains passing via Sri Sathya Sai Prasanthi Nilayam to halt for 10 to 15 minutes. I request and hope all the sai devotees to come forward on this issue. Thank you. Sai Ram..

sir i had booked tickets from ludhiana to sehore for 25th may but my tickets were in the waiting list and i got a message from irctc that out of 2734 rs i would be refunded 2610rs because my tickets were not confirmed but i was refunded with the amount of 2165 rs . my pnr no. is [protected].

Train No.-14645, pnr no.-[protected], Transaction id-[protected], Passenger Name- MV SEVARKODIYON . From DLI to JAT on 31/05/2015 . booked tatkal ticket through online but TTR asked to deboard the train and he said my name was not in the list, as i said i booked the ticket in tatkal through online and i have enclosed the copy of the same with this . So i need to be paid for this and my train fare must be refunded. If not taken further action i will go legally

My Name is Harsh Srivastava, I have been using IRCTC for booking of tickets for quite a long time and my user id is srivicky01. After coming of Shri Modi Ji as Prime Minister, the IRCTC service was upgraded to a high speed system and I really appreciate the steps taken by Ministry of Railways for providing facilities to the IRCTC users that they became able to book tickets online by using IRCTC ID and that led to uprooting of brokers and agents who showed fear to general public of non-booking of tickets in TATKAL because of the slowest speed of IRCTC system. It is really unfortunate to inform/complain you that the IRCTC system has again become friendly to those agents/brokers as for last one month, most of the IRCTC users including Me, have faced a problem i.e. whenever I tried to book ticket in TATKAL, it showed a message that "the site is currently unreachable, try after some time" exactly at 10:00 a.m. If this be a situation, that the site is unresponsive exactly at 10:00 a.m. till 10:15 or 10:20 a.m. and in the meantime the TATKAL quota of tickets gets full, this appears that Railways is trying to mechanize IRCTC such a way that gives agents/brokers to mint money by booking TATKAL for others as they charge Rs. 500/- to 1000/- extra for one passenger ticket. Keeping in view the problem faced by the general public and even mine, I request IRCTC and Ministry of Railways that IRCTC facilities is needed by general public, and kindly dont make it privilege facility for agents/brokers. Hope u take immediate action in public interest Regards Harsh Srivastava.

Yes, I am also facing same problem. I was login to online irctc site 9:55am.. it is working fine. and when clock turned to 10:00AM getting error : This site is currently unreachable. Please try after some time! . After 5 mins page is up and train status went to CWL/WLxx . Most of time this is happening ...I think purposely some one doing or hacking this site. Authorise person should look into it and take right action . Thanks