Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Respected sir/madam,
I have booked two tickets in tatkal from your official app . It charged me amount of Rs 3593.60 and tickets were not booked. Now I have to do another booking please refund my amount. For details please contact me at [protected].
The registered number from which I have done booking is [protected].

Absolutely horrible experience with IRCTC travels, since day 1. The flight was cancelled last moment and delayed 7 hours, horrible hotels were accomodated, no travel guides, the transportation was late EVERYWHERE, we missed more than half of the places written on the itinerary, and everything was handled very very unprofessionally. Absolutely ### service, they just want your money and will ask you to ### off.

Dear sir,
I have cancelled my Ticket and Refund showing as credited on 26th May'2022.
whereas still now Refund not credited.

PNR [protected]

Several calls and email shared to IRCTC ([protected]@irctc.co.in)

Ticket id[protected].june '2022)

We have attached screenshot for Refund by IRCTC but still niw

Booked a ticket thru irctc app and the payment done by gpay i hv cancelled the ticket and the amount was not yet initiated in my account kindly refund the amount as soon as possible

I booked a e-ticket with PNR: [protected] The status of passenger 2 (myself) was W/L 8 after Chart preparation. So i did not travel.

Later I booked a TDR. However railway refused to refund the amount for WL8 ticket.

Need help in getting refund.
.
Faizan sarwer
Gaya
Bihar - India

I booked ticket from surat to baroda in HWH ADI SUF EXP (12834) on 18 Jun 2022 but train is late more than 3 hours and i file TDR but status is showing like CR Repudiate without any reason i don't understand why this happen
please give me the details

The charger socket is not working in the compartment

IRCTC online passenger reservation system and payment related and refund amount related tikat clicking here Gmail timed out after that we can get it now just waiting for your reply to your response on

To;
The Customer Care
IRCTC
New Delhi
Date: 20th June, 2022
Sub: Spoilt and Rotten Chicken being served by the caterer on Train No: 12259/ BKN Duronto Express

Dear Sir/Madam:
My wife and another passenger is travelling today i.e. 20th June 2022 on Train No: 12259/BKN Duronto Express. They have been served Non-Veg which has cooked rotten chicken dish. The waiter told them that they could do anything as it has come from the base kitchen. The PNR Numbers are [protected] and [protected] on Car No: A2/42/SU which is 2nd AC. Kindly redress this complaint immediately or otherwise I will escalate and inform Mr. Ashwani Lohani with whom I worked in the Ministry of Tourism.
Ronjon Lahiri

Hi,

I booked ticket on 7th March 2022 and I had a journey on 12th March 2022 and I raised a TDR for the same due to the train being diverted (Not touching the destination station). I had paid 648 rs + service charges for 2 passengers and PNR number is [protected] and only 310 rs has been refunded once and 80 rs refunded 2nd time so total 390 rs has been refunded. I haven't received full refund yet. Customer support is not replying.

Regards
Ankit Garg
[protected]

Today I was booking ticket and decided to pay through Google pay, the payment was successfully paid but tickets were still not booked. So you are requested to resolve this. My Irctc user id is K3693.

I've booked 3 tickets which were in the waiting list. After some time I cancelled one and received the refund for the same. But the other two tickets which weren't cancelled were still the waiting list. It never get confirmed even at the day of journey. It's the policy of the IRCTC to cancel the ticket doesn't get confirmed automatically.

But I haven't received any refund. I've tried emailing and calling them to bring this to their attention but no resolution. They kept on saying that the complaint has been transferred to the concerned department every time I email or call.

The particulars of the ticket are as follows:
PNR: [protected]
Booked for: 7 may

Dear Sir
This train is very slow running last 5 hour delay . Why ?

We received the below SMS from IRCTC about our train:

TRAIN NO 16315 DATED 15.06.2022 HAS BEEN RESCHEDULED AND WILL NOW DEPART FROM MYSURU STATION AT 14:00 HRS.INCONVENIENCE CAUSED IS REGRETTED.IR

So the train started 1 hr 10 mins late from its origin. So we expected it to arrive at our station (BNC) 1 hour 10 mins late. However, it arrived early and so we missed the train. So please refund the full amount as soon as possible.

PNR-[protected]
Trn:16315
Dt:16-06-22
Frm BNC to KYJ

I booked the ticket with PNR: [protected]
from Jaunpur (JNU) to Anand vihar terminal (ANVT) for 25th feb for two passengers Rajita Singh and Rituza Singh and the status was wl/12 and wl/13. After the chart preparation passenger 1(Rajita singh)status was Rac and passenger 2 (Rituza Singh) ticket status was waiting.
Rituza couldn't board the train as it was waiting.As per IRCTC provision the unconfirmed ticket amount should be refunded after the train completes it scheduled journey but the amount hasn't been refunded to my account.

Dear customer,
We wish to inform you that, with reference to refund against irctc transaction id [[protected]], an amount of rs. 1525.40 has been processed as per below details:
date of failure of e-ticket booking: 09-june 2022
Refund amount: 1525.40 rupees
Payment option used : state bank debit card via icici gateway

Dear sir,

I have booked ticket for 2 persons under tatkal ticket and got WL tickets and waited for a day and only one ticket got confirmed and another was WL 1.

So only one person travelled and TT rejected to give seat for another person and he has not travelled, I was looking for refund for the same but did not receive.

Filed the TDR for the same with reason PARTY/FAMILY TICKET PARTIALLY CONFIRMED AND WL/RAC PASSENGERS DID NOT TRAVEL but it's got rejected.

The reason for the rejection is mentioned as NON TRAVEL CERTIFICATE AGAINST WL/RAC PASSENGER NOT OBTAINED IN PARTIALLY CNF FAMILY TICKET.

Who will give the non travel certificate? They have not received one. IRCTC is doing injustice to the passengers, Please help me to get the refund.

Ticket details :
IRCTC account user name : chetanmh27
PNR number - [protected]
Transaction ID - [protected]

Please let me know if any more details required.

Thanks.

Hi support team,
I have booked two tickets through IRCTC online ticket system from Bilaspur (cg) to Raigarh (cg) for kalinga utkal express on 04 th may 2022 and date of journey was 05 th may 2022. Both the passengers did not travel For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to [protected]@gmail.com
Ticket details:
Do transaction :- 05 may 2022
Pnr number :- [protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 05 may 2022 18:32:38 hrs
Tdr status: cr registered
Tdr zone: South Eastern Central Railway (SECR)
Warm regards,
Aayushi kulkarni

I am booking from Chennai to Karaikudi Train Ticket in Pallavan Express today (14/06/2022). But while doing ticket booking status page is failed to load.so money debited but ticket not booked. Kindly check and revert my money to my account.

IRCTC
UserId : Somukhannan
TransactionId : [protected]

After a long time bedroll service has been started. I am travelling through train 14863(marudhar express). On asking the helper for bedroll he told that it would be refilled at jaipur. I am travelling from agra meaning that i would get it after 5 long hours. They are provided with each seat. How is that jusfied .