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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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1836
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 39

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S
Sanjivbob
Feb 28, 2022
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Address: C 5 Grace Heritage Fatorda Salcete Goa

PNR number [protected]
Travelled with a friend on 12223 LTT ERS Duronto Express on 26 Feb 2022.
Food was included in the fare although we would have brought ours given a choice.What was provided was substandard, tasteless and inadequate and was worth not even ₹60-70 although we were charged 185 each.We had opted for non veg and we saw even veg food discarded by fellow passengers.
Please look into the matter so as to stop IRCTC name being sullied by unscrupulous caterers.
Trust you will do the needful and revert.
Sanjiv Prabhudesai
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Neetujas
    from New Delhi, Delhi
    Feb 28, 2022
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    On 28-Feb-2022, I have made payment to IRCTC upi [protected]@paytm via UPI ref no[protected].
    Payment deducted, reservation failed but refund is pending.
    Please help.
    +1 photos
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      P
      Pritibhu68
      Feb 28, 2022
      Resolved
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      Resolved

      I had booked a ticket ticket was not booked but money had been deducted 18 fab... I called many time he say that my money will be refunded by gpay... Sometime say that plz contact your bank we refunded your money...plz give me my money back

      Txn I'd:-[protected]
      Txn date:- 18/0022
      Txn by:- gpay
      Mar 4, 2022
      Complaint marked as Resolved 
      After 15 days my money has been refunded by RBI settlement.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      Mar 02, 2022
      Updated by Pritibhu68       No any update to anyone side... Not IRCTC not gpay and not indian bank also... No update to anyone
      Mar 03, 2022
      Updated by Pritibhu68       Txn date :- 18/02/2022
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        P
        Pankajv2022
        from Kota, Uttar Pradesh
        Feb 27, 2022
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        Address: S-15 , ADITYA AWAS, POLICE LINE

        I am traveling with 12954, audust kranti rajdhani from h. Nizamuddin to kota, PNR no [protected], food quality is so poor and thread found in chapati. Mater paneer is so pathatic. Its a serious issue in this corona period, my opinion to cancelled lisence to m/S express food services.
        +1 photos
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          M
          Manish Kumar Ghai
          Feb 25, 2022
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          Dear Sir/Madam, We (Neelam Ghai, 67 & Manish Kr Ghai, 37) had booked ticket from AGC to NDLS journey date 14-Feb-2022 (PNR-[protected]), but the train was showing late from more than 4 hours. I got 8 messages from TM-IRSMSa (Indian Railways) from 12:44 to 19:26 about the status of my train. Based on this information shared by Indian Railways, I tried to cancel that ticket on the same day but unable to cancel it. Then, I had filed the TDR on the 17-Feb-2022. The status of TDR showing CR Repudiate. We was waiting for the train but the train got late so much so we had decided to book ticket for another train so that we can reach our destination on time. I request you to help us on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            S
            sayyedfathahuddeen
            from Silvassa, Dadra and Nagar Haveli
            Feb 25, 2022
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            Website: IRCTC

            On 24/02/2022 at 10:55 hrs I have booked a flight ticket in Air Asia flight 15-423 from Mumbai (BOM) to Kochi (COK) for travel on 04/03/2022. But even after deducting an amount of Rs. 5068.26 from my bank account vide transaction id[protected], I have not issued valid ticket. On inquiry with customer care it was informed that my name was not included in the list and instrcted me to register a complaint through whatsapp. Accordingly, i registered a complaint on 24/02/2022 itself. But, as of now no response has been received from the concerned.
            Now, it is requested that, any ticket issued/generated against me may be cancelled and the amount deducted may be refunded to me at the earliest.

            please respond to
            [protected]@gmail.com

            Whats-app No. [protected]
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              B
              boby kuriakose
              from Kollam, Kerala
              Feb 24, 2022
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              Extremely disappointed in the train. I took Rajdhani express to and from Delhi to Ernakulam. The train was 3 hours late and was extremely unhygienic. Toilets were a nightmare. For such a high fare, I expected better service. The food was not even enough for a child. Very disappointing.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                S
                supal42
                Feb 23, 2022
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                Address: 5 KHODIYAR PARK NR DHOLESHWAR MAHADEV ISANPUR AHMEDABAD
                Website: lazypay online payment

                Booking made from my mobile number [protected], , on[protected] for ahmedabad to borivalli booking, the booking was made but payment deducted from lazypay portway but payment deducted but ticket failed all screen shot i am sharing with you they have not refunded such amount to my account
                +3 photos
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                  A
                  Aman Shakya
                  from Bengaluru, Karnataka
                  Feb 22, 2022
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                  Mobile charging point of coach number s7 birth number 21, train number 19665 is not working. My pnr number is [protected]. Date of journey is February 22. We crossed Bharatpur station nearly. We are facing problems to charge our mobile. For this we are wondering here and there. Please send the maintenance team as soon as it is possible.
                  Thanks
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    B
                    Bcrawal
                    from Vadodara, Gujarat
                    Feb 21, 2022
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                    I tried to book railway ticket in IRCTC site today on 21-02-22 around 8 pm. Amount of Rs 2567.20 debited from my axis bank account but payment failed & ticket not booked.
                    +1 photos
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    Feb 22, 2022
                    Updated by Bcrawal                     I have not received any reply to my complain. Please response as my hard earn money of Rs 2567 debited without booking railway ticket.
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                      T
                      Tejas_r
                      from Mumbai, Maharashtra
                      Feb 20, 2022
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                      Hi team, I recharged my R-wallet on 19th December at around 5:15pm for 100Rs. The amount was debited from my bank account, however it was not credited to the R-wallet. I request IRCTC to please look into this
                      +1 photos
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                        M
                        Manish200695
                        from Bikaner, Rajasthan
                        Feb 20, 2022
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                        Address: Bikaner

                        Sir mene 19feb 2022ko Mumbai to Bangalore ji ticket book ki thi meri ticket failed ho gyi pr mujhe abhi tk amount refund nahi huaa please sir
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          B
                          bhaswar surya mandal
                          from Kolkata, West Bengal
                          Feb 19, 2022
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                          Address: Burdwan
                          Website: Irctc

                          My account is debited for Rs 100 but R Wallet is not credited with the same
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            A
                            A.yaswanth vihari
                            Feb 18, 2022
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                            Dear Sir I have filed TDR on date 10th February 2022 because the train was late for more than 3 hours so I travelled by bus. But TDR was rejected with the reason As per chart passenger has travelled however we have not travelled on that ticket I am not sure how come TT mark us as travelled.
                            my PNR number is [protected].
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                              S
                              Saurabh A Gupta
                              from Nagpur, Maharashtra
                              Feb 17, 2022
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                              I am Saurabh Gupta, having irctc id saurabh1804 which was logged in successfully on 16/02/2022 but unable to login for return ticket on 17/02/2022. Please resolve this issue immediately. I am using it as personal user id and not commercial, also there is no misuse of it.
                              +1 photos
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                              Feb 17, 2022
                              Updated by Saurabh A Gupta                               Please ignore this complaint as the user id was incorrectly entered. I am able to login after correct user id. Apologies for the inconvenience.
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                                H
                                Haj xyz
                                Feb 16, 2022
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                                The cancellation/refund ID is: [protected]
                                Kindly process it fast. I have made two payments on the same day and received refund of only one so far. It's been more than 12 days now. The status of refund in irctc is shown as 'credited to your account' but I didn't receive in my bank account so far.
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                                  L
                                  locosmo
                                  Feb 16, 2022
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                                  Dear Sir/Madam,
                                  I tried 1st time to register my IRCTC website profile on 5th Feb 2022, but One Time Password (OTP) not received by my phone.

                                  Care service ([protected]@irctc.co.in) couldn't help me. After several tries they answer that my issue 'forwarded to the concerned department. You will receive a reply in this regard shortly.' It was on 6th Feb, the same they answered on 10th Feb. And for today 16th Feb IRCTC website still don't send OTP to verify my mobile phone number.

                                  Kindly check and resolve as soon as possible, as I want to travel.

                                  Thanks & Regards,
                                  Dmitriy
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    A
                                    Akshata Kolambekar
                                    Feb 15, 2022
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                                    My mom and elderly relatives were travelling from thane to sangameshwar through 10103 Mandovi express which was expected at 7.51am. We had reach the station well in advance at about 7.20am and stood as per the coach announced but when the train arrived that we realised, the coach position is wrong and everyone started running and most of them were elderly people travelling and while running my aunt who's 70, fell. Now I want to know who's responsible. Also I want compensation as you have put my entire family at risk.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      R
                                      Ritesh Mandal
                                      Feb 14, 2022
                                      Resolved
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                                      Resolved

                                      I have recharged my UTS Rwallet through bhim UPI and my money got deducted from bank but rwallet is not recharged. I am sharing the screenshots of the transaction. 9
                                      +2 photos
                                      Feb 16, 2022
                                      Complaint marked as Resolved 
                                      Wallet has been recharged.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        A
                                        asimamlan
                                        Feb 12, 2022
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                                        Address: VILL CHAKANANTA PO HARIPAL HOOGHLY 712403

                                        I want to purchase a tatkat ticket on[protected] but money deducted but ticket not booked Transaction ID [protected] of Rs 926.98 Bank Transaction ID paied by debit card OTHPG 581926 IRCTC [protected] But till now no one given my money.
                                        I complaint Irctc they says contact your Bank no received from Bank, I complaint Bank they says contact IRCTC, what can I do sir please solve the matter please
                                        MY BANK SBI LA MARTINIER BRANCH ACCOUNT NO [protected]
                                        [protected] mobile
                                        ASIM BAG
                                        +2 photos
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                        Feb 17, 2022
                                        Updated by asimamlan                                         Resolved
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