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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 39

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N
navs146
from Bhopal, Madhya Pradesh
Mar 10, 2022
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Address: G 1/10 Swapnil Apartment Gulmohar Colony Trilanga 462039

My PNR no. is PNR:[protected], TRN:19711, DOJ:10-03-22 was charged 20 rupees for a 15 rupees water bottle stating its an comission by the pantry staff. Doesn't railway has mandated rule of only charging MRP price for the water bottle that is of an ordinary brand called Omex? Please clarify and take strong action against such pantry staff.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    S
    Sushswi
    from Thane, Maharashtra
    Mar 10, 2022
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    Address: Thane

    Hi team,

    Today I recharged my R-wallet with 200 rs but the amount got debeited but R-wallet haven't yet been credited its almost 8hours but still wallet isn't credited with debited amount

    I hereby share Bank SMS as well Recharge history snap pls check & do needful .
    +2 photos
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      S
      Satyaranjan bera
      from Jhargram, West Bengal
      Mar 9, 2022
      Resolved
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      Resolved

      Address: VILL JUGDIHA P. O JUGDIHA P. S BELIABERA DIST-JHARGRAM

      Sir,
      I earnesty request My TDR File Rejected.i have not journey 02/01/2022.besause time management and COVID problem.please refund my money... please help me..

      NAME-SATYARANJAN BERA
      PNR -[protected]
      Train number-12704
      Date of journey-02/01/2022
      Address-vill+p.o-jugdiha p s-beliaberah Dist-Jhargram State-West bengal Pin-721507
      Class-3A

      Please help me and my money refund

      Your faithful
      Satyaranjan Bera
      Mar 10, 2022
      Complaint marked as Resolved 
      [email protected] Mob no-9932836912 Ac no-36094769661 State Bank of India IFSC CODE-SBIN0007003 STATE-WEST BENGAL
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        R
        Ravindra Bhat
        Mar 9, 2022
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        My name is Ravindra Bhat I am travelling in Karnataka express I have boarded this train from NDLS to KSR I have ordered food from pantry twice but the quality they serve was not good as per their rates so I would like to file a complaint against the Company who is serving the catering services in this train
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          J
          Jeevan Saras
          Mar 8, 2022
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          Address: Nepal

          Dear Sir/Madam,

          I am a Shubash mehra from Nepal. I miss trying to verify my Nepali mobile number with OTP but am not able to verify.
          The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

          Kindly check and resolve as soon as possible, as I have to take printouts of my booked tickets and make another online booking.

          Thanks & Regards,
          Shubash mehra
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            K
            Kano Talpada
            Mar 8, 2022
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            Gaytri Nadi mein resuspend ho gai hai mp3 Shri Kapoor ka Bachpan 3000 kharidi thi please recover..., ..., ..., id꧁ঔৣરા☬વ☬ણঔৣ꧂[protected]..., ... I miss husband please
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              R
              Rakesh Kumar Gautam
              from Aligarh, Uttar Pradesh
              Mar 7, 2022
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              Address: Moradabad Dibrugarh

              PNR-[protected]
              Trn:20504
              Dt:07-03-22
              Frm MB to DBRG
              Cls:2A
              P1-A2, 2
              P2-A2, 1
              P3-A2, 3
              P4-A2, 4

              The train arrived at 1355 hrs and I board the train at moradabad railway station. The pantry staff refused to serve the lunch when asked.
              Whereas the ticket was booked alongwith meal charges.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                J
                John250
                Mar 5, 2022
                Resolved
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                Resolved

                Sir This to inform that my motorcycle send from kottayam (Ktym) to New Alipurpduar (NOQ) on 17/02/2022 through Train No - 15905 kanyakumari Dibrugarh Vivek express PRR no - PL83054210 Way Bill Receipt No - 763667 but the same has not been received still now we have enquired several times submitted xerox of parcel way bill receipt and contact number but no response has been received from their side therefore I request you to kindly look in to the matter immediately and take necessary action regarding this situation

                Thanks

                John Varghese
                Mobile no - [protected]
                +1 photos
                Mar 13, 2022
                Complaint marked as Resolved 
                I got a call from Railway Station
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  R
                  Reemaverma1989
                  Mar 5, 2022
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                  I had perform ticket booking twice for my family and both times Money was deducted from my account - paytm wallet but ticket was not booked -
                  Error Came as Unable to perform Transaction.

                  Latest Booking Id- [protected]

                  Lost total amount of 1358.66+ 1358.66= 2717.32 INR

                  Paytm transaction ids

                  1. [protected]
                  2.[protected]

                  Please refund my money ASAP . I dont see any reason logged in failed transaction also .

                  My irctc user name- Reemaverma1989
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    J
                    Jaskirat Bamrah
                    from Tumkur, Karnataka
                    Mar 5, 2022
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                    Address: 289 guru tegh bahadur nagar , near Dixit Nagar

                    Hi team charging port at not enable in day as week as night yet .

                    Looking to get the issue resolved.

                    Find details in attachment image
                    +1 photos
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                      R
                      rajpushkar1
                      from Delhi, Delhi
                      Mar 4, 2022
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                      Charging point not working on the B4 TRAIN NO. 13429 Mldt anvt express .
                      Pnr [protected]
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        R
                        rksai1
                        from Bhubaneswar, Odisha
                        Mar 3, 2022
                        Sep 22, 2025
                        This thread was updated on Sep 22, 2025
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                        Amount deducted from my Bank, but showing failed in E-Wallet

                        Rs.3000/- was deposited in IRCTC E-wallet vide Order ID [protected] & UPI Ref No.[protected].
                        This particular transaction is showing 'Failed' in IRCTC statement. Copies attached. Please advice about the procedure....
                        +2 photos
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                        P
                        prasun_das
                        Mar 3, 2022
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                        Unjustified deduction of cancellation charge of waitlisted ticket after charting

                        Refer to the PNR : [protected].

                        As per rules prescribed by IRCTC for Cancellation Charges for Wait List Tickets Dropped from Charting:

                        In case of wait-listed e-tickets on which all the passengers are on waiting list even after preparation of reservation chart, names of all such passengers booked on that Passenger Name Record (PNR) will be dropped from the reservation chart and refund of full fare will be credited...
                        +2 photos
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                        J
                        J Jayashree
                        Mar 3, 2022
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                        We initiated payment of Rs.1000 to our IRCTC e-wallet but in upi we can see that the amount is DEBITED from our bank account but in the e-wallet, the transaction is failed, the amount is NOT credited into the e-wallet and the e-wallet balance is not updated. How to rectify this issue.

                        please find attached images.
                        +2 photos
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                          J
                          Jouherjafri
                          Mar 2, 2022
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                          PNR NO-[protected] i am travell another train chambal express But I did not travell in according to avobe PNR and indian railway say that you did travell according to avobe PNR and our amount is not refunding
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            R
                            romiii
                            from Delhi, Delhi
                            Mar 2, 2022
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                            I would book a train ticket through IRCTC app when entering into the payment screen I would choose PhonePe upi payment there my amount was debited and the IRCTC app shows the blank page and after that I will see that failed transaction would happened everytime I was facing this payment issue kindly resolve it and refund deducted amount as soon as possible thanks in advance..
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                              R
                              Rathindra Nath Roy
                              Feb 28, 2022
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                              Address: 7/1 buxarah village road Howrah 711109 (m)8805828507

                              I want to cancel my e-ticket. please describe the site and steps to be followed there.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                S
                                Sanjivbob
                                Feb 28, 2022
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                                Address: C 5 Grace Heritage Fatorda Salcete Goa

                                PNR number [protected]
                                Travelled with a friend on 12223 LTT ERS Duronto Express on 26 Feb 2022.
                                Food was included in the fare although we would have brought ours given a choice.What was provided was substandard, tasteless and inadequate and was worth not even ₹60-70 although we were charged 185 each.We had opted for non veg and we saw even veg food discarded by fellow passengers.
                                Please look into the matter so as to stop IRCTC name being sullied by unscrupulous caterers.
                                Trust you will do the needful and revert.
                                Sanjiv Prabhudesai
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  N
                                  Neetujas
                                  from New Delhi, Delhi
                                  Feb 28, 2022
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                                  On 28-Feb-2022, I have made payment to IRCTC upi [protected]@paytm via UPI ref no[protected].
                                  Payment deducted, reservation failed but refund is pending.
                                  Please help.
                                  +1 photos
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                                    P
                                    Pritibhu68
                                    Feb 28, 2022
                                    Resolved
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                                    Resolved

                                    I had booked a ticket ticket was not booked but money had been deducted 18 fab... I called many time he say that my money will be refunded by gpay... Sometime say that plz contact your bank we refunded your money...plz give me my money back

                                    Txn I'd:-[protected]
                                    Txn date:- 18/0022
                                    Txn by:- gpay
                                    Mar 4, 2022
                                    Complaint marked as Resolved 
                                    After 15 days my money has been refunded by RBI settlement.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                    Mar 02, 2022
                                    Updated by Pritibhu68                                     No any update to anyone side... Not IRCTC not gpay and not indian bank also... No update to anyone
                                    Mar 03, 2022
                                    Updated by Pritibhu68                                     Txn date :- 18/02/2022
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