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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Feb 26, 2026
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1837
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 39

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S
Sumana Mandal
Mar 23, 2022
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Email verification OTP not received

All this while it was working fine, but one day, I tried to login to my account on phone app. I used the correct password, but it asks me to verify mobile no. and email id. Mobile no. Got verified but OTP never arrived on email. I tried this multiple times on phone and pc. Nothing is working. Please resolve this issue soon....
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Tushar Choudhari
Mar 22, 2022
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Dear Sir,
Since yesterday dt[protected] I try 3 times and today dt[protected] one time to book a ticket from Thane to Pune dt. 26th March 2022, all the 4 time the money was deducted from my account but ticket was not booked & I got the below message

Unable to perform Transaction due to Internal error.[protected]

Pl try to resolve and book my ticket and refund the rest of the amount asap.

Thanks.

Tushar
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Puruka
    from Patna, Bihar
    Mar 22, 2022
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    I have filled TDR on 27th December as train diverted and train not touching the bording station.still didn't get the refund. TDR Status showing CR Registered.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      J
      johnmrt
      Mar 18, 2022
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      Address: New Delhi, India

      After login, I'm getting a message :
      Your IRCTC eWallet account is going to expire on date. Please Renew your IRCTC ewallet account to enjoy your uninterrupted service.

      But when I click on renew your IRCTC ewallet account and enter my registered email and irctc password, and click on the Submit button, nothing happens. The submit button is unresponsive as it doesn't do anything. Therefore I cannot renew my ewallet and cannot use the money I have in it.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        S
        sangeetjha88
        from Hyderabad, Andhra Pradesh
        Mar 18, 2022
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        Money debited from account but wallet not recharged

        Address: Lingampally, Hyderabad - 500019
        Website: Through UTS app

        Yesterday in UTS app i recharged my rwallet with Rs. 100 by Paytm but rwallet is showing recharge initiated status. Means money deducted from my SBI account but not received by rwallet.

        Please help to get refund....
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        vikumeena
        Mar 16, 2022
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        I am Vikram Meena, I tried to book a ticket from IRCTC but was unsuccessfull . Kindly help me to get the refund from IRCTC. So kindly do the needfull and get the refund .
        Below are the detail
        Date of ticket/transaction- 13.03.2022
        Amount deducted ₹5077.20
        Transaction via - irctc ipay
        Transaction type - Net banking SBI
        Amt debited from SBI account no. [protected]
        IRCTC ID : viku_meena
        Email I’d: [protected]@gmail.com
        Mobile no. [protected]
        Payment shown failed but amount debited.

        Refund Details

        Payment Not yet Received. Kindly refund my debited amount Rs. ₹5077.20 asap.
        Screenshot of payment is attached herewith.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          JUDHA BENHUR
          Mar 16, 2022
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          I booked tickets on 11 March 2022 in IRCTC mobile app many times
          I didn't received the deducted amount back
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            S
            sumantcharlu
            from Bhopal, Madhya Pradesh
            Mar 16, 2022
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            Not receiving the OTP during mobile verifiction. Verified the email easily. Need to make some bookings today itself and it is showing that I have exhausted the OTP limit for the day.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              R
              Rbpb
              Mar 15, 2022
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              I booked the ticket in irctc website and paid using google pay. The transaction was completed from gpay but in irctc got server error and it is showing transaction has failed. The ticket also not booked.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                S
                Sunil kr Shaw
                from Kolkata, West Bengal
                Mar 14, 2022
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                Recharged the UTS RWallet using Paytm. My money is deducted from my bank account but RWallet is not credited. The Paytm UPI reference number is[protected]. Please help
                Mar 17, 2022
                Complaint marked as Resolved 
                They put the deducted money in the RWallet of the UTS app. Thanks
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  vjvirag
                  Mar 14, 2022
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                  Complaint number : 59763837
                  Order I'd : 59754237

                  Following are details in reference with issue

                  1) Food not received even after payment
                  2) No resolution after 15 days waiting time
                  3) Complaint number resolved without informing or resolution .
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    D
                    dghd
                    from Sheoraphuli, West Bengal
                    Mar 13, 2022
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                    Date of the Incident:[protected]
                    UTS User ID: [protected]

                    Today I've recharged my UTS R-Wallet for an ammount of Rs. 100 through my UPI Id by the UPI supported application Phone pe. Though the transaction status showing succesful & the amount is also debited from my bank account, the balance is not showing in the UTS R-wallet. Current Balance of the wallet is still showing Rs 0.0.
                    I, therefore, requesting the IRCTC authority to please look into the matter & provide me an effective resolution either by completing the recharge so that my R-Wallet shows the balance of Rs. 100 or refunding the debited amount to my bank A/c.

                    Transaction Id: T2203131013275684882868
                    Bank Reference No:[protected]
                    UPI Id: [protected]@ibl
                    Collect Id: PTM20220313288042848111202203131012
                    Paid to: [protected]@paytm

                    Awaiting for your positive action in no time.

                    Regards,
                    Tanmay Das
                    Email Id: [protected]@gmail.com
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      A
                      Ashigupta
                      from Noida, Uttar Pradesh
                      Mar 13, 2022
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                      Address: delhi
                      Website: www.irctc.co.in

                      Dear Sir/ Madam,
                      I have filed a TDR on 23 jan 2022 for the reason train late more than 3 hours and passenger not travelled. Train lated for more than 5 hours that day. My PNR no. is [protected]. TDR Status is showing as CR registered from last 2 months but nothing has happened. Transaction ID is [protected]. Please look into the matter if possible and get refund the amount as per norms.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        S
                        seam avnas
                        Mar 12, 2022
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                        This is for your kind information that I am Mohammad Shamim Hossain from Dhaka, Bangladesh had created an IRCTC account on 05.03.2022. I had paid the international fee for that purpose. My email account was verified by the IRCTC but my mobile number couldn’t verify due to no OTP I had received since then.
                        i have tried by changing my mobile number and scince then there are two id have been created in same name and password but didn't receive my otp on any number, in that case I had to pay twice for a registration and wich didn't went successfully.
                        my numbers that appere on irctc are
                        880-[protected]
                        880-[protected]
                        user name: mdshamimhossain
                        please send me the otp by today other wise refund my money. i don't need them by tomorrow.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          navs146
                          from Bhopal, Madhya Pradesh
                          Mar 10, 2022
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                          Address: G 1/10 Swapnil Apartment Gulmohar Colony Trilanga 462039

                          My PNR no. is PNR:[protected], TRN:19711, DOJ:10-03-22 was charged 20 rupees for a 15 rupees water bottle stating its an comission by the pantry staff. Doesn't railway has mandated rule of only charging MRP price for the water bottle that is of an ordinary brand called Omex? Please clarify and take strong action against such pantry staff.
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            S
                            Sushswi
                            from Thane, Maharashtra
                            Mar 10, 2022
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                            Address: Thane

                            Hi team,

                            Today I recharged my R-wallet with 200 rs but the amount got debeited but R-wallet haven't yet been credited its almost 8hours but still wallet isn't credited with debited amount

                            I hereby share Bank SMS as well Recharge history snap pls check & do needful .
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              S
                              Satyaranjan bera
                              from Jhargram, West Bengal
                              Mar 9, 2022
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                              Resolved

                              Address: VILL JUGDIHA P. O JUGDIHA P. S BELIABERA DIST-JHARGRAM

                              Sir,
                              I earnesty request My TDR File Rejected.i have not journey 02/01/2022.besause time management and COVID problem.please refund my money... please help me..

                              NAME-SATYARANJAN BERA
                              PNR -[protected]
                              Train number-12704
                              Date of journey-02/01/2022
                              Address-vill+p.o-jugdiha p s-beliaberah Dist-Jhargram State-West bengal Pin-721507
                              Class-3A

                              Please help me and my money refund

                              Your faithful
                              Satyaranjan Bera
                              Mar 10, 2022
                              Complaint marked as Resolved 
                              [email protected] Mob no-9932836912 Ac no-36094769661 State Bank of India IFSC CODE-SBIN0007003 STATE-WEST BENGAL
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                Ravindra Bhat
                                Mar 9, 2022
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                                My name is Ravindra Bhat I am travelling in Karnataka express I have boarded this train from NDLS to KSR I have ordered food from pantry twice but the quality they serve was not good as per their rates so I would like to file a complaint against the Company who is serving the catering services in this train
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  Jeevan Saras
                                  Mar 8, 2022
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                                  Address: Nepal

                                  Dear Sir/Madam,

                                  I am a Shubash mehra from Nepal. I miss trying to verify my Nepali mobile number with OTP but am not able to verify.
                                  The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

                                  Kindly check and resolve as soon as possible, as I have to take printouts of my booked tickets and make another online booking.

                                  Thanks & Regards,
                                  Shubash mehra
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    K
                                    Kano Talpada
                                    Mar 8, 2022
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                                    Gaytri Nadi mein resuspend ho gai hai mp3 Shri Kapoor ka Bachpan 3000 kharidi thi please recover..., ..., ..., id꧁ঔৣરા☬વ☬ણঔৣ꧂[protected]..., ... I miss husband please
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