Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

On journey 09/05/2015 habibgunj to jabalpur, there is an ordinary boogie is assemble, and my sheet is in D6 SHEET NO 78, [protected], that was so critical to me there is lots of problem so i am suffering from many problems, and still i am suffering from clinical problem so i need judicial justice .

Dear concern, I booked 2 tickets through IRCTC ONLINE RESERVATION in 19666 UDZ-KURJ EXP from JAIPUR to MAHOBA in class: FIRST AC which costs INR 4300.00 but then I rescheduled my plan so I cancelled it on same date i.e. 08-May-15. I got a msg from IRCTC which says "Your WL Tkt Cancelled. PNR, [protected], Amt 4230 will be refunded in your account." But I have'nt got my money back till date. I hope you'll look forward to this and do whatever is appropriate to get my money back. Thanking you. Tickets details as follows: PNR:[protected] Transaction ID:[protected] Cancellation ID:[protected]

Dear Concern, I tried to made my reservations for two different destination but both time my amount was deducted and transaction was failed and I am not getting any status of my deducted amount. 01. The first one was from AUBR ( Anugrah Narayan Road) to NDLS ( New Delhi) on dated 12.05.15, the amount is INR 1609.94 the transaction I.D.[protected]. Train No.& Name : 12381 / POORVA EXPRESS 02. The second one was from GGN (Gurgaon) to JP ( Jaipur) on dated 14.05.15 the amount is INR 499.94 as received by SMS - Info : ECOM PUR / IRCTC / New Delhi / 140515/1210 and cross checked by online account summary of my bank. Note : Pl find attached the .jpg format of mini statement where amount deducted is marked in yellow. So, request you to please refund my deducted amount at the earliest. Regards, Navneet Kumar Jaipur [protected].

I have booked two ticket on 24th October 2014, and 1 ticket is confirmed but the 2nd ticket is not confirm.The Ticket is of AC 3 Tier(PNR Number [protected]). I have file a TDR against that ticket on 25 th October( TDR Cancellation ID :- [protected] and the PNR ID -[protected]), and due to not confirmation of ticket, my brother was unable to travel, and from that time to now, i didn't get the refunded money, even calling to the IRCTC CCE.they told hope you have travel on train. After doing many time email, i didn't get the money. I have all the proof. please do some needful help. Kind Regards, Sonu [protected]

Hi, When i planned and booked a tatkal ticket, As per the present if i cancel the ticket then i get 0 as refund. I will tell you a scenario which i faced, I visited nearest ticket booking counter which is 10km from my home then i booked a ticket from hyd to vizag for my wifemticket costed me around 1000 and after 2 hours my wife was feeling ill so i thought of cancelling ticket . But there wont be any use i need to change two share autos to reach to booking counter and cancel the ticket then i will get 0 as refund amount. So to fill the government pocket i need to loose additional 40 rupees to cancel the ticket. so i didn't cancelled. In the above scenario does the system has any trace that so and so person(Female, age 30 years) didn't travelled. If the TC is a too good person he will write the same and give a ticket to any other person. But if he has a small urge then he will make another person sit in that place and he can put those 1000 rs. in his pocket(for more security he can give that seat to a female of age around same). The second time no will come and check the already filled in seats as per the ticket manifest filled by the TC. I can assure, on an average a short distance superfast express has around 73 second class tatkal ticket and among them atleast 4-5 people may cancel(journey) in present situation no one prefers to cancel as they are not getting even a penny. And here the TC has a pretty good change to make money(if he is not a good person) and we dont have any system where we can track such changes. But if the government makes few changes Eg: ticket fair + 400 + 60(super fast charges) + 30(booking chanrges) = Rs.490 in case a tatkal ticket is cancelled then refund just 50% of ticket charge i.e., only 200 then people prefer to cancel ticket then the same ticket will be reserved to another waiting person. This process is really not good it is eating the middle class people money.

i made reservation on 9th of may 2015 for thane to madgaon . which has booking fail status. and its showing money is refunded on 11th of may 2015. and i have not received money yet, transaction made through bank of baroda. taransaction no is :[protected]

I have a debit entry in my savings account of Rs, 508.71 on 08/04/2015. It bears details as under :- ECOM/20001002/[protected]/[protected] My bank informed me that the txn. relates to IRCTC. Pl. inform me the details of this transaction i.e. detail of ticket booked etc. V S SAXENA

Dear Railway authorities, I am a frequent traveller in the Train number 17236 from NCJ to SBC, and I have an experience of the train getting delayed always by 1 to 2 hours. The timing of arrival of this train is not prioritized as it is leaving the trains coming behind also. I have seen local train has been given first priority than this express train. For example, this train is supposed to reach Bangalore Cantonment by 8:25 am as per schedule, but reached today at 10:40 am. My journey details: PNR: [protected], S3, 72. I have made commitment in our offices considering the train arraival time. This kind of delays is really disappointing. Kindly take action to make sure the train reaches in time. Best regards, Siva Prasad B [protected].

I am a individual Customer of IRCTC, Due to Job work I have to go often outside from Mumbai and i have to book tickets, and Maximum time in tatkal hours i got the error that site is currently unreachable please try Later if this Problem is Created by some hacker or through any Server blocker by some hackers or any individule IRCTC have to take a responcible Steap towards this or if this blocking is made by irctc then it is not a fare competition please do not do this it cause a great inconvenience it is caust to loss of money person canot reach at the time i[censored] looks towards the consumer on the booking counter, and there inconvenience then Reserve the seat that i.e (out of 180 seat 90 for online and 90 for counter )

Its really shocking that Worlds 3rd largest Railway network does not have a proper system to book tickets on. People who wants to book tickets have to depend on Agents with 50% extra money. And the root of all this bookings are only because of Railways. I have been trying to book ticket online for my parents via tatkal (as its emergency for my parents to go village) for past 3-4 days, but Indian Railways have such a crap servers and maintainance, that it won't cope up the performance for being 3rd largest railway network in the world. I am working in Dublin, Ireland and have seen such an organized systems for any public services. And after loads of bad experiences people and their thinking wont be able to reflect changes in India. The big reason is people dont want to improve, they are happy with what they have and realy don't care of good life style. Shame on ourself Indians. Please take this complaint, as Today again I tried booking tatkal ticket and this time server went unreachable, even if I entered correct detaills and logged off and on to see if the ticket process goes on. It came up online and shows that CKWL1, means booking is regreted now. Shame on you Indian railways, can't even manage server when its highly utilized during tatkal booking time. I need penalty for this or an apologies from official for this. I am the one complaing about this, many people woould just wont come forward. I have booked ticket yesterday as well but it gave me same error and finall booked my tickets which was in waiting. I need apologies or penalty for this, I just wasted my time and money for Indian railway system which is just a currupt and crap system. Please do not ignore my complaint. proof attached for getting pissed of from Indian Railways system.

This error I am getting everyday while trying to book tatkal ticket and I am 100 % sure that some one has done this intentionally to block online booking of tatkal tickets. Please resolve this issue as it is causing lot of inconvenience.

site shows unreachable message ... when we try to book a ticket in tatkal ... and after so many trails ... it shows waiting list REGRET ... kindly address this issue as soon as possible ... kindly maintain site properly ... better recruit good staff for site maintenance. thanks...

my name Ashish Thakur. irctc id is thakur907, i was book a tatkal ticket on 11/05/2015. but my ticket is not genreted and amount is less by account. the ticket was dewas(DWX) from patna(pnbe) and the amount wich is lessed from account is 1422.47. please help me my no. [protected] Email [protected]@gmail.com irctc id thakur907

dear Sir / Madam, I have registered on IRCTC, but since I didn't get the verification mail on my mail ID. I have received verification code on my mobile but mail is not received. my mail id is- [protected]@rediffmail.com and my mobile no- is [protected] User ID- raavi_1302 reagrds

Dear sir i have booked a tatkal tkt from Gwl to Knw on dtd. 09.05.2015 with trns id [protected]. Amount of Rs. 512.47 deducted from my Bank account, due to failed trans ticket not booked. Money not yet refunded to my account till date. RC Karma

To: [protected]@irctc.co.in, [protected]@irctc.com
Cc: [protected]@irctc.com, rti-pmo.[protected]@gov.in, [protected]@rb.railnet.gov.in, [protected]@rb.railnet.gov.in, [protected]@rb.railnet.gov.in, [protected]@irctc.com, alok.[protected]@irctc.com, [protected]@rb.railnet.gov.in, [protected]@irctc.com

Dear IRCTC Care,

Thank you very much for your interest in this mail.With a great disappointment, I would like to draw your attention towards a major issue we are facing now a days especially while booking Tatkal ticket that every day we are getting this issue (This site is currently unreachable. Please try after some time) from 10:00:00 AM to 10:15:00 AM till then we get regret message.

We guess you people from top to bottom are also involved in this scam because somewhere you might allow someone to book all Tatkal e-tickets and receive handsome commission.

That is the reason, you have been ignoring this problem intentionally. Otherwise, you would have been resolved this issue. You may have a look at what others are saying about the services - http://tinyurl.com/nlttx26

IRCTC has its own reputation but you people are taking unethical advantages and are indulged in making money. How one can think of corruption free country in this situation when the top management are weeping crocodile tears.

Kindly do the needful to restore its name and fame if you can.

Regards,
Ramsharan

site shows unreachable message ... when we try to book a ticket in tatkal ... and after so many trails ... it shows waiting list REGRET ... kindly address this issue as soon as possible ... kindly maintain site properly ... better recruit good staff for site maintenance. thanks

To Railways I would like to bring to your notice my parents & sister did not travel on booked ticket of 17/5/2015 due to health problem of my father, I tried to cancel the ticket on 16-Apr-2015 16:11:37 HRS but as chart got prepared, i had to file TDR, but the TDR status is showing TDR Status: TDR Repudiate.Reason for Repudiate TDR: No Remark in charting. This is a clear negligence on the part TT, and i would request to investigate the matter further so that lapse on thepart of TT is exposed and justice is done. I request railways to reopen the TDR. Detail of Ticket is as under :- Transaction ID: [protected] Train No./ Name: 18238/CHHATISGARH EX PNR Number: [protected] Date of Journey: 17-Apr-2015 Date Of Boarding: 17-Apr-2015 Date of Booking: 15-Apr-2015 TDR Details Reason For TDR: Party Could Not Cancel Because Chart Prepared At Originating Or Previous Remote Location. TDR Filing Date: 16-Apr-2015 16:11:37 HRS TDR Status: TDR Repudiate Cancellation ID: [protected] TDR Zone: SOUTH EAST CENTRAL RAILWAY (SB) Registration No: DSB220415W01029 Repudiate Date: 13-May-2015 Reason for Repudiate TDR: No Remark in charting Regards. Sandeep Gupta, Manager (NTPC-Korba), Ph.no. - [protected](0) [protected](R).

Dear Sir I have filed TDR on date 1st may which was rejected with the reason As per chart passenger has travelled however we have not travelled on that ticket I am not sure how come AC TT mark us as travelled We have two ticket for same journey from KJM to Pune on 2nd May and one is 3AC with PNR [protected] and second is in SL with PNR [protected] when our ticket in 3AC was not confirmed ie one seat RAC other Waitlist 1 then I filled TDR for AC ticket and we travelled on SL ticket which was confirmed Now as I can see my TDR was Repudiate I am not sure howcome AC TT mark us present in AC compartment while we were in SL compartment with another Sleeper ticket on the same train and SL TT marked present over there It a very ridiculous thing that as per Central railways we travelled on two ticket on same day in same train moreover AC ticket even not confirmed 1 Ticket on which We travelled SL ticket [protected] [protected] 16332 CBE PUNE 02 May 2015 Booked 04 Apr 2015 2 Ticket on which we did not travelled and TDR was Repudiate wrongly 3AC ticket [protected] [protected] 16332 CBE PUNE 02 May 2015 TDR Repudiate 04 Apr 2015 More info about TDR Passengers Details Name Age Gender Status Coach ID Berth No WL No MANISH AGRAWAL 26 Male WL 31 MAMTA GUPTA 26 Female WL 32 TDR Details Reason For TDR Party Partially ConfirmedWaitlisted And All Passengers Did Not Travel TDR Filing Date 01 May[protected] HRS TDR Status TDR Repudiate Cancellation ID [protected] TDR Zone CENTRAL RAILWAY CR Registration No MCR080515W07694 Repudiate Date 13 May 2015 Reason for Repudiate TDR As per chart passenger has travelled As per the ticket costing of 3AC is Rs 2980 with Service tax Rs 22 however we havenot traveled on that ticket because that wasnot confirm one seat is RAC other is waitlist 1 and that AC TT mark us present with that ticket but we were not in that AC compartment We travelled with Sleeper ticket So we are having loss of 3002 Rs on which we havenot travelled I need justice as that AC TT marked present and probably give that seat to some other person and took some bribe. This needs to be investigate why AC TT mark us present with AC ticket when we werenot there Also I want my money back sum of 3002 Rs on which we didnot travelled

Dear sir i have cancelled IRCTC ticket PNR no: [protected] Transaction ID no: [protected] and another ticket PNR no: [protected] Transaction ID no: [protected] dated 20.04.2015 ticket cancelled on 11.05.2015 But money not yet refunded to my account Please help Ramesh sahoo