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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Feb 5, 2026

Complaints 10875

Resolved

1837

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9038

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 398

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Address: Pune, Maharashtra

I booked a ticket from khadki to renugunta on 28th April and ticket was cancelled. After 4 days I called to IRTC customer care they told me it will take 4 to 5 working days but my amount is not refunded till now, when I am trying to call IRTC customer care they are not answering my call

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A

anusha patel

from Bengaluru, Karnataka

May 18, 2016

IRTC — Payment not received

TRANSACTION ID :[protected]. amount 5535.6 rupees is deducted but the ticket is not booked. Kindly refund the same amount

S

snadakkal

from Mandya, Karnataka

Jun 15, 2016

Not opening e ticket account

Dear Sir,
I had received an email regarding user name and password for e ticketing as account name 'SNADAKKAL'. I tried opening the account with the same user ID and password, but it is not opening and getting a message 'wrong credentials'.
Please help me to correct the fault with advice.
Regards,
Satheesan N
[protected]

R

raj.meet

from Delhi, Delhi

Mar 27, 2017

To Railway,

Please find the detail about my travelling BTL to DLI are given below.

PNR:[protected], TRAIN:18110, DOJ:17-01-17, 3A, BAT-DLI, Dep:18:17,
RAJMEET SINGH, B2 45,
Fare:750, SC:0.0+PG+INS

Please refund my amount to my account against the cancellation of my train

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Address: Visakhapatnam, Andhra Pradesh

Sir, my self manish Kumar Rana. ..with. irtc id-Mha385...on 7 May 2015.But my transaction completed by my account without get any confirmation of ticket and PNR NUMBER FOR THE TRAIN BHUBNESHWER RAJDHANI EXPRESS FROM NEW DELHI TO BHUBNESHWER for 6 July 2015 in 3AC. SO PLEASE REFUND MY BALANCE.

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Address: Ahmedabad, Gujarat

respected sir, i tried to book a tatkal ticket from ypr to adi on 25th april, 2015. but ticket was not booked and 1702.47 amount was deducted. in my ticket refund history it is showing status refunded on 27th april. bt yet not received in my account. transection id is : [protected] transection date : 25th april, 2014. please consider this complaint quite seriously, its already very late. I am attaching a pic of my ticket refund history. thank u.

Jan 2, 2020

Complaint marked as Resolved

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Krishna, Andhra Pradesh

Dt.04.05.2015 i create irctc registration form . I got mobile verification code to my mobile. but i did not get password to my EMAIL ID, so please send password to my email my user id ; VSRKSRISAI my mail ; [protected]@gmail.com

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Address: Ghaziabad, Uttar Pradesh

In this rail budget 2015 new rule is implemented that now rail ticket can be book in 120 days advance.this rule will not give benefit to aam public as it is very difficult to plan journey in 120 days in advance.this is more helpful and give benefit to agents n dalals of ticket.they will block tickets in advance and at time of need genuine needy public will not get confirmed tickets.the time period for booking tickets in advance should be 60 days.

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Address: Mumbai City, Maharashtra

I have tried to booking a railway tatkal ticket in the IRCC site on 7/5/2015 journey was from Thane to Kayankulam on 8/5/2015 by train no 12201 The amount Rs 4304.94 (in newdelhi at irctc 12027)has deducted from my Hdfc A/c No [protected] But there is no ticket show in the list of boked history. So please consider the case and refund it my same account My transaction ref no[protected] Contact no [protected] Mail id [protected]@yah.co.in

Aug 5, 2021

Complaint marked as Resolved

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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D

demand_amit

from Basi, Punjab

Apr 17, 2016

+1

I have tried to booking a railway tatkal ticket in the IRCC site on 17/4/2016 journey was from UMB to BSB on 18/4/2016 by train no 12238 The amount Rs 1585.80 (in NEW DELHI at IRCTC 12027) has deducted from my HDFC A/c [protected] But there is no ticket show in the list of boked history. So please consider the case and refund it my same account My Transaction ID: [protected] Contact no [protected] Mail id [protected]@gmail.com

T

Taruvar Gupta

from Mumbai, Maharashtra

May 11, 2016

I have tried to booking a railway tatkal ticket in the IRCTC site on 12/5/2016 journey was from CHANDIGARH (CDG) to PANIPAT (PNP) on 12/5/2016 by train no 12058 The amount Rs 137.90 (NEW DELHI at IRCTC12027 on[protected] :16:53:37 ) Has deducted from my Hdfc A/c No [protected] But there is no ticket show in my Mobile. So please consider the case and refund it my same account Contact no[protected] Mail id [protected]@yahoo.co.uk

Y

Yogesh Rangani

from Surat, Gujarat

Jun 21, 2018

I HAVE BOOK TICKET FROM SURAT TO MUMBAI CENTRAL TRAIN NO 12922 FLYING RANI TICKET BOOK AND MONEY DEDUCTED FROM MY HDFC ACCOUNT MY REFERANCE NO IRCTC12027 ON[protected]:11:14:33 SO WHAT CAN I DO... MY EMAIL ACCOUNT NO IS [protected]@hotmail.com so please send there or mobile no is [protected]...

HDFC Bank Customer Care

from Mumbai, Maharashtra

Jun 22, 2018

Dear Customer,

Kindly note that while we are not able to find the said transaction mentioned by you in the account, we do find multiple refunds received from IRCTC in your account. Please login to your account to verify the same.

-Anay
HDFC Bank Customer Assistance

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I am trying to book a tatkal ticket for the last 3 days. Its showing more than 150 tatkal tickets before 10.00 and shows waiting list after 10.01 am.. I think something going wrong ... i think there is some adjustments with agents and irctc. Atlast i have contacted an Agent and he got the ticket for me... I wonder, How its possible. Government please look into this.. else please remove the tatkal option from irctc website and say book your tatkal only with agents. Helpless normal people.. fed up..

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Address: New Delhi, Delhi

Even after successful payment I could not get tatkal ticket because website gone temporarily out of reach though it bounced back in 2-3 mins but as you know all the TATKAL quota was filled. This is really disappointing !!! Please do something about it.

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Address: Kolkata, West Bengal

I am unable to print e-ticket due to the booked ticket with PNR No-[protected] booked in Train No-13007 from Howrah to Bakhtiyarpur not showing in my account or received in my email [protected]@gmail.com.So please send the ticket once again to my e-mail address so that I may get the ticket printed.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

May 08, 2015

Updated by Amandeepsinha Regards,
Amandeep
Mob-[protected]

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Address: New Delhi, Delhi

whenever i try to book tatkal ticket it is showing unable to reach h server or site is temporarily unavailable. its happening since a long time. on the other hand if i give same ticket to irctc agent, he is able to book tickets. kindly look into it. If you dont wont normal logins to book tatkal ticket.. please remove option of tatkal from normal login.. it just waste our time. hope this Biased issue will get resolved soon.

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Address: Kannur, Kerala

Dear sirs, I had booked a tatkaal ticket from kannur(CAN) to Chiplun(CHI) on 7-5-15 PNR [protected] . As I got no confirmation I had to book a premium Tatkal in a train 50 minutes earlier(CNF). Even at 8-am, I am not getting information regarding the first ticket . The chart is not prepared 3hrs before departure from original station. Hence the first tkt (PNR-[protected]) may be cancelled from your end, a, s otherwise I will lose money due to fault from your end. yours faiyhfully DR.K.M.DINESAN MURALIKA PORORA- PO MATTANUR KANNUR KERALA Mob.[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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P

Pritamleo151

from Hyderabad, Telangana

Jul 14, 2015

I have not received the refund towards the waitlisted Tatkal ticket with transaction Id - [protected] and PNR - [protected] in the train 12704 / FALAKNUMA EXP.

The ticket was booked on 18th of June using my ICICI debit card. Please guide me on the refund process as its almost been a month and I am yet to receive the refund.

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Address: Hyderabad, Andhra Pradesh

Am famin.i booked ticket frequently in irctc.but am getting this site is unreachable. .am also getting.at the time of 9.59 am also it shows tickets .but at the time of 10, it shows this site is unreachable.am getting this error last 2weeks.but at the time of 10:30 .it shows normal but ticjets are booked and shows waiting list.please sove this problem. ! Report Spam

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Transaction ID :[protected] 04-May-2015 Cancellation ID : [protected] CANCELLED 2519.94 Refund Amount : 2370.0 BANK : AXIS STatus :SENT_TO_BANK [protected] PNR : [protected] Train No:12785 KCG SBC 10-May-2015 Cancelled 04-May-2015 Stil not Debited money in to my account Kindly do needfull Thankyou Raju

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Dear Sir, user id mathewn83 Myself have booked two tickets for my son cherian mathew and Nayana on 3-5-2015 in train no 16303 from Changanacherry to Trivandrum jn ( PNR NO [protected]) IN A/C coach . Their little baby of one year old was also with them.Since the baby was with them i had reserved the ticket in the a/c coach..But it is regrettiing to not that tha a/c in the coach was not working and they had complaint the matter to the TTE also and TTE had not issued any warrant for full reimbursement of the amount. They had travelled in COACH C1 Seat nos 13&14

Mar 03, 2017

Venkatesh Vignesh's response Itake quick step

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V

Venkatesh Vignesh

from Chennai, Tamil Nadu

Mar 8, 2017

Venkatesh male, booked on 2/3/17, booked for 3/3/17 2nd class birth tatkal from nagercoil to madurai train no-56701 madurai passenger, amount rs.215 likewise 3 times total rs.645, make immediate steps to refund the amount imnediately

P

Packer

from Pune, Maharashtra

Mar 13, 2017

I book ticket of Mr. Praveen Umate on dated 06/03/2017. Transaction Id is IIN/I-Debit/irctc.co.in/[protected]. Amount debuted from my account is 805 Rs but ticket is not booked.

Please confirm the ticket or refund the amount.

Contact Details,
Praveen Umate - [protected]

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Address: Krishna, Andhra Pradesh

Sir I Tried book the tickets in Tatkal[protected], But it showed the tickets in CKWL 70, 71, 72, 73. So my tickets automatically cancelled in next day. But Still now not received refund amount Rs 1820. So Please request you to send my refund amount.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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nagadurgarao

from Bengaluru, Karnataka

May 7, 2015

Sir I Tried book the tickets in Tatkal[protected], But it showed the tickets in CKWL 70, 71, 72, 73. So my tickets automatically cancelled in next day. But Still now not received refund amount Rs 1820. So Please request you to send my refund amount.

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Address: Chennai, Tamil Nadu

Hi, I have been trying tatkal since past month for my weekend journeys, even a single time i didn't get ticket confirmation from IRCTC. I am trying to book a trip for myself of rupees 475 rs. Almost in all these trials my money of 8000 got deducted from HDFC net banking, HDF credit card, SBI credit card. But i have given error service unavailable at clicking on book now step and after entering my details and after entering credit card or net banking details and after entering credit card and net banking passwords and OTPs what the hell going on with IRCTC god should be knowing. Kindly take this complaint and help in getting some explanation from IRCTC what's going on.

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Address: Bangalore, Karnataka

Dear IRCTC Team, I'm one of the frequent user with IRCTC and getting bad experience day by day. I would request you to stop online booking system if you can't handle / unable enhance the system to accommodate the users to do booking as their convenience. I haven't any confidence on you to run system to support the traffic hitting the site on a daily basis. I'm really shameful to live under a tech savvy PM and running such worst system. Request to make obtainable up gradation / shut down the same because its disturbing myself in the present scenario as we unable to met the basic requirement under tech savvy Ruler Narendra Modi.

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Address: Lucknow, Uttar Pradesh

I had booked ticket from irctc of Train no.-14210 / LKO BDL INTRCITY of Date[protected]. The coach was canceled in which my seat was booked. And till now I dint receive any refund as i was told. Transaction ID: [protected] PNR No: [protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

May 16, 2015

Updated by Vighneshwar I have still not received any feedback from your side.I am still waiting for my refund. Please revert as soon as possible.

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Address: Pune, Maharashtra

I wanted to book a Lower Berth for my pregnant wife. While booking I chose an option only to book a ticket if at least one lower berth is allotted. Despite my condition it booked a ticket with upper berth. I cancelled the ticket. I booked again the same thing happened. I cancelled again. I booked again, I got her in middle berth but no lower berth. I had to cancelled my confirm tickets twice incurring penalty of Rs 240 and I still do not have lower berth. My cancelled Tickets are: 1st ticket: PNR:[protected] 2nd ticket: PNR: [protected] My confirmed ticket with no lower berth: PNR:[protected] I seek the following relief: 1) my Since I asked IRCTC not to book a ticket without lower berth option and it booked so I had to cancel, I want full refund without any cancellation. 2) I want my pregnant wife should get a lower berth, as a railway minister promised a lower berth quota for a pregnanat women.

Oct 6, 2016

Complaint marked as Resolved

Complaint resolved..

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Address: Mumbai City, Maharashtra

Dear sir, We were travelling in 12815 / NANDAN KANAN EXP boarded from Kanpur to New Delhi on 26-Apr-2015 with PNR no.[protected] and [protected]. This train became late by more than 4 hrs.. Hence I could not board my connecting train to Jammu i.e. 12265 / DEE JAT DURONTO PNR no [protected] and [protected] for 26-Apr-2015. Now I filed a TDR within 2 hrs when connecting train left Delhi. Currently one of the TDR status is CR Registered and for other PNR it is CR Repudiate Both tickets were purchased through Internet. Please do the needful for refund of my money of 12265 / DEE JAT DURONTO PNR Express.

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