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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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1837
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 40

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P
Pankajv2022
from Kota, Uttar Pradesh
Feb 27, 2022
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Address: S-15 , ADITYA AWAS, POLICE LINE

I am traveling with 12954, audust kranti rajdhani from h. Nizamuddin to kota, PNR no [protected], food quality is so poor and thread found in chapati. Mater paneer is so pathatic. Its a serious issue in this corona period, my opinion to cancelled lisence to m/S express food services.
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    M
    Manish Kumar Ghai
    Feb 25, 2022
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    Dear Sir/Madam, We (Neelam Ghai, 67 & Manish Kr Ghai, 37) had booked ticket from AGC to NDLS journey date 14-Feb-2022 (PNR-[protected]), but the train was showing late from more than 4 hours. I got 8 messages from TM-IRSMSa (Indian Railways) from 12:44 to 19:26 about the status of my train. Based on this information shared by Indian Railways, I tried to cancel that ticket on the same day but unable to cancel it. Then, I had filed the TDR on the 17-Feb-2022. The status of TDR showing CR Repudiate. We was waiting for the train but the train got late so much so we had decided to book ticket for another train so that we can reach our destination on time. I request you to help us on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      S
      sayyedfathahuddeen
      from Silvassa, Dadra and Nagar Haveli
      Feb 25, 2022
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      Website: IRCTC

      On 24/02/2022 at 10:55 hrs I have booked a flight ticket in Air Asia flight 15-423 from Mumbai (BOM) to Kochi (COK) for travel on 04/03/2022. But even after deducting an amount of Rs. 5068.26 from my bank account vide transaction id[protected], I have not issued valid ticket. On inquiry with customer care it was informed that my name was not included in the list and instrcted me to register a complaint through whatsapp. Accordingly, i registered a complaint on 24/02/2022 itself. But, as of now no response has been received from the concerned.
      Now, it is requested that, any ticket issued/generated against me may be cancelled and the amount deducted may be refunded to me at the earliest.

      please respond to
      [protected]@gmail.com

      Whats-app No. [protected]
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        B
        boby kuriakose
        from Kollam, Kerala
        Feb 24, 2022
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        Extremely disappointed in the train. I took Rajdhani express to and from Delhi to Ernakulam. The train was 3 hours late and was extremely unhygienic. Toilets were a nightmare. For such a high fare, I expected better service. The food was not even enough for a child. Very disappointing.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          S
          supal42
          Feb 23, 2022
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          Address: 5 KHODIYAR PARK NR DHOLESHWAR MAHADEV ISANPUR AHMEDABAD
          Website: lazypay online payment

          Booking made from my mobile number [protected], , on[protected] for ahmedabad to borivalli booking, the booking was made but payment deducted from lazypay portway but payment deducted but ticket failed all screen shot i am sharing with you they have not refunded such amount to my account
          +3 photos
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            A
            Aman Shakya
            from Bengaluru, Karnataka
            Feb 22, 2022
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            Mobile charging point of coach number s7 birth number 21, train number 19665 is not working. My pnr number is [protected]. Date of journey is February 22. We crossed Bharatpur station nearly. We are facing problems to charge our mobile. For this we are wondering here and there. Please send the maintenance team as soon as it is possible.
            Thanks
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              B
              Bcrawal
              from Vadodara, Gujarat
              Feb 21, 2022
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              I tried to book railway ticket in IRCTC site today on 21-02-22 around 8 pm. Amount of Rs 2567.20 debited from my axis bank account but payment failed & ticket not booked.
              +1 photos
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              Feb 22, 2022
              Updated by Bcrawal               I have not received any reply to my complain. Please response as my hard earn money of Rs 2567 debited without booking railway ticket.
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                T
                Tejas_r
                from Mumbai, Maharashtra
                Feb 20, 2022
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                Hi team, I recharged my R-wallet on 19th December at around 5:15pm for 100Rs. The amount was debited from my bank account, however it was not credited to the R-wallet. I request IRCTC to please look into this
                +1 photos
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                  M
                  Manish200695
                  from Bikaner, Rajasthan
                  Feb 20, 2022
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                  Address: Bikaner

                  Sir mene 19feb 2022ko Mumbai to Bangalore ji ticket book ki thi meri ticket failed ho gyi pr mujhe abhi tk amount refund nahi huaa please sir
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    B
                    bhaswar surya mandal
                    from Kolkata, West Bengal
                    Feb 19, 2022
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                    Address: Burdwan
                    Website: Irctc

                    My account is debited for Rs 100 but R Wallet is not credited with the same
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      A
                      A.yaswanth vihari
                      Feb 18, 2022
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                      Dear Sir I have filed TDR on date 10th February 2022 because the train was late for more than 3 hours so I travelled by bus. But TDR was rejected with the reason As per chart passenger has travelled however we have not travelled on that ticket I am not sure how come TT mark us as travelled.
                      my PNR number is [protected].
                      +1 photos
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                        S
                        Saurabh A Gupta
                        from Nagpur, Maharashtra
                        Feb 17, 2022
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                        I am Saurabh Gupta, having irctc id saurabh1804 which was logged in successfully on 16/02/2022 but unable to login for return ticket on 17/02/2022. Please resolve this issue immediately. I am using it as personal user id and not commercial, also there is no misuse of it.
                        +1 photos
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                        Feb 17, 2022
                        Updated by Saurabh A Gupta                         Please ignore this complaint as the user id was incorrectly entered. I am able to login after correct user id. Apologies for the inconvenience.
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                          H
                          Haj xyz
                          Feb 16, 2022
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                          The cancellation/refund ID is: [protected]
                          Kindly process it fast. I have made two payments on the same day and received refund of only one so far. It's been more than 12 days now. The status of refund in irctc is shown as 'credited to your account' but I didn't receive in my bank account so far.
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                            L
                            locosmo
                            Feb 16, 2022
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                            Dear Sir/Madam,
                            I tried 1st time to register my IRCTC website profile on 5th Feb 2022, but One Time Password (OTP) not received by my phone.

                            Care service ([protected]@irctc.co.in) couldn't help me. After several tries they answer that my issue 'forwarded to the concerned department. You will receive a reply in this regard shortly.' It was on 6th Feb, the same they answered on 10th Feb. And for today 16th Feb IRCTC website still don't send OTP to verify my mobile phone number.

                            Kindly check and resolve as soon as possible, as I want to travel.

                            Thanks & Regards,
                            Dmitriy
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              A
                              Akshata Kolambekar
                              Feb 15, 2022
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                              My mom and elderly relatives were travelling from thane to sangameshwar through 10103 Mandovi express which was expected at 7.51am. We had reach the station well in advance at about 7.20am and stood as per the coach announced but when the train arrived that we realised, the coach position is wrong and everyone started running and most of them were elderly people travelling and while running my aunt who's 70, fell. Now I want to know who's responsible. Also I want compensation as you have put my entire family at risk.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                R
                                Ritesh Mandal
                                Feb 14, 2022
                                Resolved
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                                Resolved

                                I have recharged my UTS Rwallet through bhim UPI and my money got deducted from bank but rwallet is not recharged. I am sharing the screenshots of the transaction. 9
                                +2 photos
                                Feb 16, 2022
                                Complaint marked as Resolved 
                                Wallet has been recharged.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  A
                                  asimamlan
                                  Feb 12, 2022
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                                  Address: VILL CHAKANANTA PO HARIPAL HOOGHLY 712403

                                  I want to purchase a tatkat ticket on[protected] but money deducted but ticket not booked Transaction ID [protected] of Rs 926.98 Bank Transaction ID paied by debit card OTHPG 581926 IRCTC [protected] But till now no one given my money.
                                  I complaint Irctc they says contact your Bank no received from Bank, I complaint Bank they says contact IRCTC, what can I do sir please solve the matter please
                                  MY BANK SBI LA MARTINIER BRANCH ACCOUNT NO [protected]
                                  [protected] mobile
                                  ASIM BAG
                                  +2 photos
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  Feb 17, 2022
                                  Updated by asimamlan                                   Resolved
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                                    S
                                    srinivasmallineni
                                    Feb 11, 2022
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                                    I have booked a ticket for trivandrum express (train no 16348) with a PNR no [protected]. Date of jouney 27/01/22. I have filed a TDR (transaction Id [protected]) as train got delayed for more than 3hrs at my boarding station (ernakulam north) and I didn’t travel. I would like to know why TDR is cancelled and how to get the refund?
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      A
                                      Avinash U
                                      from Bengaluru, Karnataka
                                      Feb 11, 2022
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                                      Mobile charging socket is not working at my seat. I’m running out of charge.
                                      Tried several times, it did not work.
                                      Pls fix it ASAP, as I need to charge my phone.

                                      pnr:[protected]
                                      SC INTERCITY (12705),
                                      Seat No: D9/31
                                      +1 photos
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                                        L
                                        Lalit72782
                                        Feb 11, 2022
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                                        Resolved

                                        Money deducted from bank account but not credited in irctc e-wallet.

                                        Sir/Mam
                                        Today i did a topup of ₹100 into my irctc e-wallet by using UPI payment option, the transaction was successful from bank side and money deducted as normal but not credited in irctc e-wallet and also not showing in my irctc e-wallet transaction history. So i did again a ₹100 topup and this time it was successfully occurred and showing in the wallet status also.so please help me get out of it as quick as you can, i will attach...
                                        +3 photos
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