Submit a Complaint
Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in
1
Updated: Feb 26, 2026
Complaints 10878
Resolved
1837
Unresolved
9041
So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 40

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Rakesh Kumar Gautam
from Aligarh, Uttar Pradesh
Mar 7, 2022
Report
Copy

Address: Moradabad Dibrugarh

PNR-[protected]
Trn:20504
Dt:07-03-22
Frm MB to DBRG
Cls:2A
P1-A2, 2
P2-A2, 1
P3-A2, 3
P4-A2, 4

The train arrived at 1355 hrs and I board the train at moradabad railway station. The pantry staff refused to serve the lunch when asked.
Whereas the ticket was booked alongwith meal charges.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    J
    John250
    Mar 5, 2022
    Resolved
    Report
    Copy
    Resolved

    Sir This to inform that my motorcycle send from kottayam (Ktym) to New Alipurpduar (NOQ) on 17/02/2022 through Train No - 15905 kanyakumari Dibrugarh Vivek express PRR no - PL83054210 Way Bill Receipt No - 763667 but the same has not been received still now we have enquired several times submitted xerox of parcel way bill receipt and contact number but no response has been received from their side therefore I request you to kindly look in to the matter immediately and take necessary action regarding this situation

    Thanks

    John Varghese
    Mobile no - [protected]
    Mar 13, 2022
    Complaint marked as Resolved 
    I got a call from Railway Station
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Reemaverma1989
      Mar 5, 2022
      Report
      Copy

      I had perform ticket booking twice for my family and both times Money was deducted from my account - paytm wallet but ticket was not booked -
      Error Came as Unable to perform Transaction.

      Latest Booking Id- [protected]

      Lost total amount of 1358.66+ 1358.66= 2717.32 INR

      Paytm transaction ids

      1. [protected]
      2.[protected]

      Please refund my money ASAP . I dont see any reason logged in failed transaction also .

      My irctc user name- Reemaverma1989
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        J
        Jaskirat Bamrah
        from Tumkur, Karnataka
        Mar 5, 2022
        Report
        Copy

        Address: 289 guru tegh bahadur nagar , near Dixit Nagar

        Hi team charging port at not enable in day as week as night yet .

        Looking to get the issue resolved.

        Find details in attachment image
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          rajpushkar1
          from Delhi, Delhi
          Mar 4, 2022
          Report
          Copy

          Charging point not working on the B4 TRAIN NO. 13429 Mldt anvt express .
          Pnr [protected]
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            rksai1
            from Bhubaneswar, Odisha
            Mar 3, 2022
            Sep 22, 2025
            This thread was updated on Sep 22, 2025
            Report
            Copy

            Amount deducted from my Bank, but showing failed in E-Wallet

            Rs.3000/- was deposited in IRCTC E-wallet vide Order ID [protected] & UPI Ref No.[protected].
            This particular transaction is showing 'Failed' in IRCTC statement. Copies attached. Please advice about the procedure....
            Helpful
            31 other people found this review helpful
            31 found this helpful
            9 Comments
            Report
            Copy
            P
            prasun_das
            Mar 3, 2022
            Report
            Copy

            Unjustified deduction of cancellation charge of waitlisted ticket after charting

            Refer to the PNR : [protected].

            As per rules prescribed by IRCTC for Cancellation Charges for Wait List Tickets Dropped from Charting:

            In case of wait-listed e-tickets on which all the passengers are on waiting list even after preparation of reservation chart, names of all such passengers booked on that Passenger Name Record (PNR) will be dropped from the reservation chart and refund of full fare will be credited...
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy
            J
            J Jayashree
            Mar 3, 2022
            Report
            Copy

            We initiated payment of Rs.1000 to our IRCTC e-wallet but in upi we can see that the amount is DEBITED from our bank account but in the e-wallet, the transaction is failed, the amount is NOT credited into the e-wallet and the e-wallet balance is not updated. How to rectify this issue.

            please find attached images.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              J
              Jouherjafri
              Mar 2, 2022
              Report
              Copy

              PNR NO-[protected] i am travell another train chambal express But I did not travell in according to avobe PNR and indian railway say that you did travell according to avobe PNR and our amount is not refunding
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                romiii
                from Delhi, Delhi
                Mar 2, 2022
                Report
                Copy

                I would book a train ticket through IRCTC app when entering into the payment screen I would choose PhonePe upi payment there my amount was debited and the IRCTC app shows the blank page and after that I will see that failed transaction would happened everytime I was facing this payment issue kindly resolve it and refund deducted amount as soon as possible thanks in advance..
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  Rathindra Nath Roy
                  Feb 28, 2022
                  Report
                  Copy

                  Address: 7/1 buxarah village road Howrah 711109 (m)8805828507

                  I want to cancel my e-ticket. please describe the site and steps to be followed there.
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Sanjivbob
                    Feb 28, 2022
                    Report
                    Copy

                    Address: C 5 Grace Heritage Fatorda Salcete Goa

                    PNR number [protected]
                    Travelled with a friend on 12223 LTT ERS Duronto Express on 26 Feb 2022.
                    Food was included in the fare although we would have brought ours given a choice.What was provided was substandard, tasteless and inadequate and was worth not even ₹60-70 although we were charged 185 each.We had opted for non veg and we saw even veg food discarded by fellow passengers.
                    Please look into the matter so as to stop IRCTC name being sullied by unscrupulous caterers.
                    Trust you will do the needful and revert.
                    Sanjiv Prabhudesai
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      N
                      Neetujas
                      from New Delhi, Delhi
                      Feb 28, 2022
                      Report
                      Copy

                      On 28-Feb-2022, I have made payment to IRCTC upi [protected]@paytm via UPI ref no[protected].
                      Payment deducted, reservation failed but refund is pending.
                      Please help.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        Pritibhu68
                        Feb 28, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        I had booked a ticket ticket was not booked but money had been deducted 18 fab... I called many time he say that my money will be refunded by gpay... Sometime say that plz contact your bank we refunded your money...plz give me my money back

                        Txn I'd:-[protected]
                        Txn date:- 18/0022
                        Txn by:- gpay
                        Mar 4, 2022
                        Complaint marked as Resolved 
                        After 15 days my money has been refunded by RBI settlement.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                        Mar 02, 2022
                        Updated by Pritibhu68                         No any update to anyone side... Not IRCTC not gpay and not indian bank also... No update to anyone
                        Mar 03, 2022
                        Updated by Pritibhu68                         Txn date :- 18/02/2022
                        Helpful
                        3 other people found this review helpful
                        3 found this helpful
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          Pankajv2022
                          from Kota, Uttar Pradesh
                          Feb 27, 2022
                          Report
                          Copy

                          Address: S-15 , ADITYA AWAS, POLICE LINE

                          I am traveling with 12954, audust kranti rajdhani from h. Nizamuddin to kota, PNR no [protected], food quality is so poor and thread found in chapati. Mater paneer is so pathatic. Its a serious issue in this corona period, my opinion to cancelled lisence to m/S express food services.
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Manish Kumar Ghai
                            Feb 25, 2022
                            Report
                            Copy

                            Dear Sir/Madam, We (Neelam Ghai, 67 & Manish Kr Ghai, 37) had booked ticket from AGC to NDLS journey date 14-Feb-2022 (PNR-[protected]), but the train was showing late from more than 4 hours. I got 8 messages from TM-IRSMSa (Indian Railways) from 12:44 to 19:26 about the status of my train. Based on this information shared by Indian Railways, I tried to cancel that ticket on the same day but unable to cancel it. Then, I had filed the TDR on the 17-Feb-2022. The status of TDR showing CR Repudiate. We was waiting for the train but the train got late so much so we had decided to book ticket for another train so that we can reach our destination on time. I request you to help us on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours.
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              sayyedfathahuddeen
                              from Silvassa, Dadra and Nagar Haveli
                              Feb 25, 2022
                              Report
                              Copy

                              Website: IRCTC

                              On 24/02/2022 at 10:55 hrs I have booked a flight ticket in Air Asia flight 15-423 from Mumbai (BOM) to Kochi (COK) for travel on 04/03/2022. But even after deducting an amount of Rs. 5068.26 from my bank account vide transaction id[protected], I have not issued valid ticket. On inquiry with customer care it was informed that my name was not included in the list and instrcted me to register a complaint through whatsapp. Accordingly, i registered a complaint on 24/02/2022 itself. But, as of now no response has been received from the concerned.
                              Now, it is requested that, any ticket issued/generated against me may be cancelled and the amount deducted may be refunded to me at the earliest.

                              please respond to
                              [protected]@gmail.com

                              Whats-app No. [protected]
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                B
                                boby kuriakose
                                from Kollam, Kerala
                                Feb 24, 2022
                                Report
                                Copy

                                Extremely disappointed in the train. I took Rajdhani express to and from Delhi to Ernakulam. The train was 3 hours late and was extremely unhygienic. Toilets were a nightmare. For such a high fare, I expected better service. The food was not even enough for a child. Very disappointing.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  supal42
                                  Feb 23, 2022
                                  Report
                                  Copy

                                  Address: 5 KHODIYAR PARK NR DHOLESHWAR MAHADEV ISANPUR AHMEDABAD
                                  Website: lazypay online payment

                                  Booking made from my mobile number [protected], , on[protected] for ahmedabad to borivalli booking, the booking was made but payment deducted from lazypay portway but payment deducted but ticket failed all screen shot i am sharing with you they have not refunded such amount to my account
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Aman Shakya
                                    from Bengaluru, Karnataka
                                    Feb 22, 2022
                                    Report
                                    Copy

                                    Mobile charging point of coach number s7 birth number 21, train number 19665 is not working. My pnr number is [protected]. Date of journey is February 22. We crossed Bharatpur station nearly. We are facing problems to charge our mobile. For this we are wondering here and there. Please send the maintenance team as soon as it is possible.
                                    Thanks
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      Razorpay
                                      2.8
                                      (3553)
                                      Central Road Research Institute
                                      1
                                      (2)
                                      Priya Communication
                                      1
                                      (2)