Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Updated: Aug 15, 2026
Complaints 10886
Resolved
1838
Unresolved
9048
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 40

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Smit24
Jun 12, 2022
Report
Copy

Traveled from Ahmedabad to Mumbai on 12th June 2022. The coach was dirty, washrooms were so so unhygienic. Also, the bedding I got was used by a previous traveler. Did not get a pillow after requesting so many times. Very poor and pathetic experience of this Garib rath which I was hoping to be excellent. The coach staff will definitely come to you for tip but won't provide the service. This can not be tolerated.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    T
    Tapan Soren
    Jun 12, 2022
    Report
    Copy

    IRCTC Retiring room was not booked while the payment was successful.
    Station-Sambalpur
    Date-18/07/2022
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
    Correction date-18/06/2022
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      P
      Prakash15414
      Jun 12, 2022
      Report
      Copy

      Dear Sir/Madam,
      I was booking the ticket on 11.06.2022. I have made the payment of 672.85 and after loading the page the IRCTC app got time out after some time.
      I logged in again to check whether the ticket is confirmed or not but it was showing that your ticket got cancelled.
      I want my full refund. When I called Customer Care for the same they told me that you have cancelled the ticket as your ticket was confirmed.
      I have not cancelled the ticket and i didnt get any confirmation message or mail of ticket. Please refund my full amount as I have not done anything.
      I think there was some problem from your side. I request you to refund the full amount.

      PFB the Transaction ID for your reference and do the needful and refund my amount as soon as possible.

      Transaction ID: [protected]
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        dgupta364
        Jun 11, 2022
        Report
        Copy

        Address: MAIN ROAD KHAILAR JHANSI

        I Had Booked Ticket in Rajdhani Express Train No. 22691 with PNR No. ( [protected]) from Viranagana Laxmi Bai Station to Nizamuddin Station on 06.06.2022 but the Train has been delayed by 3:30 Hrs so i had to board with other train (UP Samprakranti) and filed a TDR but in TDR History my Case shows as CR Repudiate.

        Please help or advice to get the refund.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          H
          hemasundar99999
          Jun 11, 2022
          Report
          Copy

          Sir on june 1st, i have booked a tatkal ticket using hdfc debit card and it was not confirmed and amount got debited in my account and after some days irctc has refunded my money with refernce id- [protected] and refund id- [protected]. still now i didn't received any amount.
          so i am requesting you to please check my details and refund my amount s soon as possible.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Shubham45
            Jun 9, 2022
            Report
            Copy

            On 31st i booked 2 tickets to kathgodam from Lucknow junction and later on cancelled the ticket as it was tatkal tickets on waiting list.
            Refund is not still credited to my account.
            I request you to do the refund as soon as possible.
            Mine IRCTC I'd is [protected]@gmail.com
            Payment was made through SBI debit card.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              Milon@123
              from islampur, Bihar
              Jun 9, 2022
              Report
              Copy

              I try to reacharge my Uts R wallet Rs.100 on 06 th june 2022 at 23:15:38 Pm and the amount deducted from my bank account txn no.[protected] but unfortunately my r wallet no reacharged till now and the amount not credited in my account. Please take nessecary action as soon as possible. My UTS USER ID -[protected].
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              Jun 14, 2022
              Updated by Milon@123
              My Uts R wallet has been recharged today
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                H
                hemasundar99999
                Jun 8, 2022
                Report
                Copy

                Sir i have booked a train ticket on july 1 and ticket not booked and amount got debited from my account and also with in 5days irctc has refunded my money but still now i didnt received any amount from bank and in the irctc status it is showing amount has already transferred and there it is written no response from bank.

                so i am requesting you to please check and send my amount
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  romiii
                  from Delhi, Delhi
                  Jun 8, 2022
                  Report
                  Copy

                  Hi
                  I have booked train ticket through irctc app in tatkal. The ticket was automatically cancelled and the refund amount was not yet credited in my bank account kindly clear the issue as soon as possible
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    Diveash Vaity
                    Jun 8, 2022
                    Report
                    Copy

                    Address: Mumbai

                    I had recharged my R wallet using UPI payment .The Amount was deducted from my back account, But the same amount is not showing in my R wallet balance .
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      D
                      Denn
                      Jun 7, 2022
                      Report
                      Copy

                      Canteen staf charging double price for food and tea.
                      I took a tea and was charged Rs.20/- where as the IRCTC price list is showing Rs.10/- per tea.
                      Please take necessary action.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        J
                        Jhalak Chauhan
                        Jun 7, 2022
                        Report
                        Copy

                        I am Rekha Rani travelling by rajdhani express 20504, from delhi to guwahati. I am not provided with bedroll yet.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          F
                          Farhaz.f
                          Jun 5, 2022
                          Report
                          Copy

                          Indian Railways — unclean bedding provided
                          Today date 05/06/2022 in train no. 12988 from - Ajmer to Prayagraj, the bedding provided was very unclean. actually it was not given in the laundry and hence we could see hair all over the pillow and bed sheet . Dear sir kindly resolve . 🙏
                          Some images are attached in mail .
                          My set number is - 2Ac
                          1. 38 num Sabreen khanam
                          2. 39 num Farhaz khan .

                          Mobile no - [protected] .
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Saif07
                            Jun 5, 2022
                            Report
                            Copy

                            Travelling from JP to HWH on train 12308 on date 4.6.22 PNR [protected] had order food at GAYA station through irctc ecatering. But the food not delivered. So now i need my money back. As am i calling the irctc but they are just passing calls and giving this no that no. I with my family suffered in the journey due to hunger because of this bad attitude of IRCTC towards passenger. I need my refund with compensation mental harrassment and physical suffering. Please Help faster as only 5 days they are telling for refund. After that they not refund
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Parth19989
                              Jun 4, 2022
                              Report
                              Copy

                              Despite booking my tickets in March for KonkanKanya express, i still received an RAC seat. Still manageable. But there was no TC, and no on round police in the train overall. People were littered around the ground all through the train. The entire floor was crammed full of people with Waiting list tickets trying to sleep and get to their destinations. More than the people who actually got their reservations, inconveniences to everyone else in the train was absolutely evident. People with Waiting list still paid for their tickets, why should they travel like animals littered around on the floor? Moreover, why should those with their reservations fear theft and lack of security due to such a crammed train? Why should I even buy a ticket if there's no inspection and maintenance of the number of people inside the train?
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                G
                                Galoma
                                from Kolkata, West Bengal
                                Jun 3, 2022
                                Report
                                Copy

                                Address: Kolkata

                                IRCTC is the biggest fraud in India as the HWH-CDG Netaji Express tickets were released at 8 AM. I started the payment when there was 84 available tickets at 8:03 and then somehow they charged the amount and then cancelled the booking as well. I know they might refund the amount after 3-4 days but my guess is they're taking bribe from the agents to do so as the agents are pretty much using a script to book so quickly everytime and for a normal user buying tickets at regular price is impossible as I also had filled all the details earlier still they loaded to the payment page quite slowly almost took 2 mins and then cancelled the booking after deducting money.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  sudhanshubatra
                                  from Hisar, Haryana
                                  Jun 3, 2022
                                  Report
                                  Copy

                                  Address: hisar

                                  I booked my train tickets from my Bank of India debit card on 17th of dec, 2018
                                  pnr no. [protected]
                                  booking amount 505 rupees
                                  pnr no. [protected]
                                  booking amount 505 rupees due to some reason i need to cancel my both tickets on 20th of dec, 2018 and refund initiated by IRCTC after deducting the cancellation amount for both tickets, final refund initiated was 445+445=890 rupees (for both tickets) was completed on 26th of dec. 2018, they provide me the reference number given to them by the bank
                                  [protected] for (445 rupees)
                                  [protected] for (445 rupees)
                                  still i havent the amount in my bank account till today(3rd june, 2022)
                                  Kindly resolve this issue ASAP.
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    abhishekagni
                                    from Kanpur, Uttar Pradesh
                                    Jun 3, 2022
                                    Report
                                    Copy

                                    My IRCTC username abhi25_she and email id abhishek.[protected]@gmail.com
                                    I had done a recharge of Rs 4000 in my irctc EWALLET on 31 May 2022 through upi, amount debited but transaction failed and amount not refunded yet
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      C
                                      Chaitravi
                                      from Mumbai, Maharashtra
                                      Jun 2, 2022
                                      Report
                                      Copy

                                      Team, I have just recharged my R wallet with Rs.100
                                      The money is debited from my account but it is not displayed in the wallet
                                      Please find the screenshot attached
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        M
                                        Manjeet1980
                                        from Nashik, Maharashtra
                                        Jun 2, 2022
                                        Report
                                        Copy

                                        Address: H 104, Vista Phase 2,Indira Nagar, Nashik

                                        This is to inform, that, when 8 booked the tikets, it was RAC 98, when chart was prepared it come down to waiting list. Because of that, i had to face lot of problems while traveling. Please look into this
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit