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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 40

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H
Harsh Badala
Dec 1, 2021
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Not receiving OTP for mobile verification

I am harsh and i am not recieving OTP for mobile verification thus i am not able to use any of the irctc services. I am having this problem for 20 days now but irctc has not yes resolved it. I wrote them emails regarding this but its not yet solved....
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V
voturiravi
from Hyderabad, Telangana
Nov 30, 2021
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Most Worst quality food served in aaharam restaurant with very high prices

Aaharam restaurant, Tirupathi railway station. Most worst food I have ever ate in my life. Worst food quality, no taste, less quantity, double charge. What can be more pathetic. The rates are very very high for this low quality food. This is nothing less than cheating public and playing with public health. Unhealthy quality food served in this restaurant is a threat to public health. Railway ministry should take serious action on this restaurant.br...
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R
Rajesh.barman28
Nov 30, 2021
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Charging points not working

We have boarded our train from Howrah at 14.05 on train Geetanjali express train no. 12860, coach S1 and there are non of the charging points which are working. The whole afternoon time has been passed still it is not working. The travel is for 2days 3nights and it will be difficult for us to travel without charge for such a long distance. Looking forward from you all to resolve the issue at the earliest....
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K
krushna dash
from Beliator, West Bengal
Nov 30, 2021
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Not Refunding my money since 2 month

I had TDR filed against PNR Number [protected] with reason Train Late More Than Three Hours and Passenger Not Travelled.
Date of journey 5 oct 2021.

I was travelled By bus From Vishakapatnam to Ichhapuram on 6th oct 2021 9.45am
And in 6th oct 2021 evening travelled from ichhapuram to Bhubaneshwar by train Pnr number [protected]

But since 2 month saying by irctc it will take 90days whenever I was called...
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N
nikhil8391
from Powai, Maharashtra
Nov 28, 2021
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Booked history not showing. Cannot download booked ticket.

I just book an onward and return journey tickets between TATA and BBS. The ticket booking was successful. But I haven't received the SMS with the PNR number, nor can I print my tickets from the website as the booking history column is blank.
I know my tickets were booked because I can see it in 'last transaction' section....
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R
romiii
from Delhi, Delhi
Nov 26, 2021
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Refund amount not yet initiated

Ticket not booked amount deducted refund not yet initiated kindly refund the amount as soon as possible...
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I booked a ticket of Pnr [protected] Of 24 nov and Unfortunately i got Tqwl2 Which is waiting after waiting for about 24hr I checked pnr status And It sas still showing TQWL/2 . So i simply cancelled it And As per rules IRCTC should refund me booking amount-60 Rs. But they simply gave me 0 refund and started arguing With me saying Its a confirmed tatkal Ticket. Although i have proof that i Don't even got any seat and it was in waiting they...
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N
naresh bansal 47
Nov 25, 2021
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Not receiving OTP for email verification

My account is User id Nkbansal47, I have tried multiple times to receive OTP for email verification on email I’d [protected]@gmail.com but not received, kindly resolve the problem....
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V
Vashisth_abhi
from Mundra, Gujarat
Nov 25, 2021
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Improper behaviour of THE

Hi, so i was sleeping and TTE came and she turned on the lights at 1 in night. Just not that after that she started talking too loudly to her fellow TTE this seat is vacant this is vacant sleep their. After that she started eating icecream . What about the fellow passages is she allowed to that. I am talking about the 2nd tier AC like seriously people book in these coaches to be harrassed like this.. i hope my complaint will reach out to...
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C
Chindu B Chenthamarakshan
Nov 23, 2021
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No update of my bike

Address:Bangalore KSR parcel office

To whoever is concerned,

Sir I packed my bike on 19th November 2021 at KSR Bangalore railway parcel office and the man who write the details over it said that a delay of one day is there, I said okay and he said the bike will parcel on 20th November 2021, but it been 3 days over no updates about my bike [protected] this is my PRR number, please check in to this issue ASAP.

Thankyou
Chindu CB
[protected]br...
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S
SP Mathematics
Nov 22, 2021
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OTP not coming in mobile

I am trying to log in to IRCTC. OTP for mobile verification is not received to the mobile. I have tried multiple times. No success...
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P
prashantjsr0
from JAMSHEDPUR, Jharkhand
Nov 21, 2021
Nov 30, 2021
This thread was updated on Nov 30, 2021
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Claim for Refund - PNR No. 6752586377

PNR [protected]
Train No - 02801
Date of Journey - 14th July, 2021
Boarding Station - Tatanagar Jn
Destination Station - New Delhi

Dear sir,
With reference to the above details, this is to inform you that my train was canceled for my boarding station and rerouted the train, on the date of journey. Hence, I was unable to travel with the corresponding ticket and we were informed at the station...
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A
Alisha773
Nov 20, 2021
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Regarding Delay in REFUNDS

I have booked ticket with PNR no- [Protected] on 6th NOV and today's date is 20th NOV still I haven't received its refund even after several emails. This was Tatkal waitlisted Ticket (TQWL) which remain in waiting after chart preparation and was cancelled automatically.

I have booked again Tatkal ticket which after booking is not confirmed and went in TQWL. So, I cancelled this one but still its Refund will be another challenge...
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L
Lisha John
Nov 20, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund issue

I have tried to book a train ticket, however the payment of Rs. 2683.60 have deducted but ticket was not booked. Payment was done via Google pay, Transaction ID[protected]. Till now the payment have not REFUNDED. I have reached SBI customer care as well IRCTC customer care but there was no response. IRCTC transaction ID-[protected]. Kindly get sort of this. Need an immediate response....
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S
shekhar16
from Vyara, Gujarat
Nov 19, 2021
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Ticket fare

I booked a premium Tatkal ticket in the name of Savitri Devi in the train no. 02834 from Tatanagar to Vyara travel dated 18/11/2021. The price of the 3rd AC ticket was showing INR 1750 in premium Tatkal but amount deducted was INR 6955. Although I understand that it is dynamic fare but how has railway deducted this much amount in the name of dynamic fare as after booking when I checked the price of the same ticket, it was showing INR 1950....
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S
skvinst
from Bareilly, Uttar Pradesh
Nov 19, 2021
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Not transferring name from father to son on confirm ticket.

Address:Noida sector 33 reservation counter

श्रीमान,
टिकट पीएनआर [protected] के संदर्भ में, पिता अपने बेटे को टिकट हस्तांतरित करना चाहते हैं। बरेली रिजर्वेशन काउंटर पर पहुंचने पर सुपरवाइजर ने बताया कि यहां कोई कानून नहीं...
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R
Rajput077687
from Kanpur, Uttar Pradesh
Nov 19, 2021
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Cancelled ticket amount not refund after 7 days.

Dear IRCTC,

I had Cancel my ticket on 12 Nov 2021 but refunde amount has not received last 7 days.all details as pictured below

Please refund my Amount as soon as possible.

PNR- [protected]
Cancelled date-12 Nov 2021
Refund Amount-470₹...
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P
projukta
Nov 18, 2021
Nov 29, 2021
This thread was updated on Nov 29, 2021
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Refund against cancelled train

I booked online ticket from New Jalpaiguri to Sealdah on 20.09.2021 and followings are the references:
PNR No.[protected]
Transaction ID: [protected]
Date of journey: 29.12.2021
Train no. 03142/NOQ-SDAH SPECIAL
Amount paid. Rs.1309.17.
IRCTC suddenly by a message cancelled the above train on 05.11.2021.
I was in great trouble as confirmed journey was disturbed.
Since I am a helpless...
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W
Well Think Enterprises
Nov 16, 2021
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Food not delivered

I ordered food by RailYatri.in, I give money by upi phone pe 533 rupees, but food not delivered, and money cutted from my account...
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M
mightythor
from Kashipur, Uttarakhand
Nov 13, 2021
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Amount debited from pnb account but never credited in irctc I mudra wallet

Address:Subhash nagar, ward no.15 , near arya samaj mandir, kashipur, uttarakhand, 244713

Respected sir/mam
I beg you to address my concern with irctc i mudra wallet where while recharging amount of rs.5000+1000+906 ( net around 7000rs) on 3rd of oct my all three mentioned amount were deducted from bank but never credited in imudra wallet till date.
The claim that the amount has been credited but my i mudra wallet still does not reflect such amount. It has been more than 30 days and i am still waiting for my money...
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