Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I Booked a train thorough irctc to travel from vijayawada to chennai in Andaman express(16032) on 20th Jan 2015 mid night. The Ticket is in waiting list state while booking and got confirmed before travelling. The train arrived Vijayawada late more than 3 hours.So I did not travelled in the train and filed the TDR. I went 4 months after filing the TDR but still also the TDR is not approved and the status showing like "CR Registered". The below are the ticket details. PNR Number : [protected] TDR Registration Number : DSR230115W49467 Transaction ID: [protected] Please find the attached TDR snap shot Thanks Ravi.A

I had filed a TDR on[protected] for journey to be done on[protected], as the train was late for more than 24 hrs. It has been more than 3 months, which i was said by IRCTC customer care official, as th maximum time taken for TDR Refund. I have yet not been granted refund. When i tried calling IRCTC customer care, they gave me a number[protected] for enquiry for TDR as my TDR falls in eastern region. When i called on this number, they gave me another number :[protected].Then i called on this number, they are also not responding. Now as an aggrieved consumer, i am bound to file compaint for refund of my TDR. The PNR no of my ticket was: [protected].

I have to travel recently quite a few times. Everytime I tried tatkal (4 times), the login works, but when you click on train (SL / 3A etc) the messege comes unable to perform transaction. and whit starts at 10:08 and continues till whatever time it wants. It seems to be some scam, where online people are blocked and some dalals are allowed to book ticket. Even after improvement on this site and so much of investment and the new bill for improvements, your service is worst. You are making fool of nation.

I tried booking a ticket on a heavy traffic train. But the money from my bank got debited and still the transaction got failed. After that I got "Unable to complete transaction. Please try later" - Error shown each time I tried to book another ticket. This happened between 10:00 AM and 10:30 AM. If this happens, then how will ordinary people with urgent issues book a tatkal? Moreover is IRCTC doing anything for the same? So many agents...

Thanks railway for fair hike and premium tatkal. This is worst site i visited ever, i have been trying from 10:00 AM and it is showing error 'Unable to Perform Transaction, Please try later'. I guess if you cant manage site then please shut it down for always.
Or increase fair by 200% so that no one will ever travel and your site will work faster. By the way thanks for making my life worst.

During The Month April, may, June the visit on the irctc website is on the large scale. this is the season for summer holidays. There are Agents already they take 2000/- as a commission per ticket. So, the irctc website is the only way for booking the ticket for us. But The Irctc website has the worst server I have ever seen. the website's front page is ok. no issue. but when you start booking your service u can't perform any transcation. Even i[censored] use 4g connection. the website's response of too slow. Today while booking online ticket under tatkal quota, IRCTC site is showing below error while clicing on the "CLASS" - "UNABLE TO PERFORM TRANSACTOIN. PLEASE TRY LATER". One of the worst site i have encountered. What is the use of TATKAL booking if such problems are faced during booking of the tickets. The matter to be take up seriously.

I tried to book tickets from habibganj to kota in jaipur express ac 3 tier.It displayed waiting of 8.When i tried to book the tickets and proceeded to make the transaction, it backed a message "no seats available, transaction dropped".I tried this for 3 times and got the same message .But the tranction cost has been deducted every time.How will i get the amount back.Its almost 9300rs that has been deducted from my account.Please help me with the procedure the procedure to get redunded for unbooked tickets!!

That I have booked my Railway tickets on irctc.co.in site on3-4-2015 from my login I'd name harsimran singh .
That on[protected] I have canceled my ticket's pnr no [protected]and with regards to my cancelation of tickets I have received the message from irctc regarding refund of rs 1040 on my [protected] mobile number but up till now I have not received a single penny from the irctc department in my said account.
I have send email to the irctc customer care but they have not respond me .
I have been facing a mental tension and harassment from the last 10 days.my parents are very strict and were taunting me due to the non recipient of funds.
It is therefore respectly prayed that my refund money of rs 1040 with mental harasment money of rs 2000 may kindly be refund me in my account .

when i was travelling by banglore express from chennai to banglore on 17.04 2015 i purchased rail neer one bottle in the train. it was not containing date of packing & mrp in the label or bottle. this is in violation of FOOD SAFETY AND STANDARDS (PACKAGING AND LABELLING) REGULATIONS, 2011 why complaint shold not be made to consumer court?

Your messages on my mobile no [protected] stated that the following refunds will be credited to my account PNR NOS Refund Amount INR [protected] 170/ [protected] 55/ [protected] 215/ [protected] 75/ The above amounts have not been credited to my account. Kindly expedite Ramkishangupta ([protected]@yahoo.com)

Dear Sir/ Madam This is to inform you that I have cancelled an e-ticket on 03-Apr-2015 and yet have not received the refunded amount of Rs.1775 after 19 days. One thing to be noted here is that when I am checking my 'Ticket Refund History' it is showing that the money has been refunded on 06-Apr-2015 but my bank account details are showing that I have yet not received the amount. Given below is the transaction details: IRCTC Id: dupont45 Transaction ID: [protected] Transaction Date:03-Apr-2015 PNR No: [protected] Train No./ Train Name 12149 / PUNE PATNA EXP CancellationID /RefundIDTransaction: [protected] TypeTrans.Amt():1832.47 Refund.Amt():1775.0 BankRefund:HDFC Please do the needful Regards Ashutosh Sharma

Dear sir, My id: desai1962, 4, Prashantnagar, ajani, nagpur-15. off add: 201/2, Rachana Appt, Farmland, Ramdaspeth, Nagpur. Phone :[protected] I have booked two tkts dt.23/2/15, but as i check today they were not shown in booked history. So I chk my bnk a/c, here amount were deducted. How this happened I do not understand. How i got refund for the tkts not booked but amount deducted from my account? I am enclosing herewith bank details, 4 23/02/2015 23/02/2015 IIN/I-Debit/irctc.co.in/Fee Rs10 ST Rs1.24/2015022 1, 688.71 4, 782.78 5 23/02/2015 23/02/2015 IIN/I-Debit/irctc.co.in/Fee Rs10 ST Rs1.24/2015022 1, 688.71 3, 094.07 Total amount is 3377.42 You are requested to do needful in the matter Regards Nimish desai

Dear Sir/Madam, This is to bring to your kind attention that; again, now since last 2-3 months, we are unable to access the IRCTC website for booking Tatkal tickets. Kindly look into the matter and take strict actions against those who are creating a huge traffic during the TATKAL booking hours. Thanking you, Ajay Verma Director's Office School of Petroleum Management Pandit Deendayal Petroleum University At & Post: Raisan, Dist: Gandhinagar – 382007 (Gujarat) Tel: +[protected], Cell: +[protected] Email: ajay.[protected]@spm.pdpu.ac.in; Web: www.pdpu.ac.in

I was travelling in train no 22830 Shalimar to Bhuj from Bilaspur(C.G.) to katni murwara(KMZ) having PNR NO [protected] dated on 19 April 2015 seat no 66 on S6 coach. The condition coach was very poor and unhygenic it was not cleaned from a long time and there were lots of cockroaches roaming here and there in the coach making their shelters inside passenger's luggage and bags it shows the how Indian Railways is working and how they will fulfill the desire of Prime minister Modi's to make swachh bharat abhiyan succesful. It is requested to take necessary actions against responsible officials, so that same thing should be repeated again anywhere. Neeraj Bannatwala email me at [protected]@gmail.com

Hi, This is in reference to TDR request for refund against PNR Number [protected] for reason "Passenger Not Travelled.", with Reference No :[protected] filed on 31st Jan 2015. I have not received any update so far on the Refund process. Much to my surprise, the TDR history data is not showing this entry (along with so much other data missing like booked history, etc- a concern shared by many users as apparent from so many complaints on comsumercomplaints.in) Except an auto-generated mail after filing of TDR, there has been No update, No notification and on top of that my request goes missing from TDR history. Where did my booked history and TDR request go?. (FYI, I have checked in Old system as well as new Next Gen E-Ticketing system) This is very shameful for nation's largest e-commerce site. Please take a quick action, it has been already 3 months!! Regards, Jasdeep Singh

I would like to compalin about TDR amount not refunded for the ticket I did not travel on. I booked normal ticket for me and my wife from pondicherry to bangalore it was waiting to confirm, later I thought it will not be confirmed and I booked another ticket for both o[censored]s under Tatkal reservation. At the time of chart preparing both tickets got confirmed, then I traveled using Tatkal ticket and filed TDR for normal ticket. Still...

Hi, I have been writing to IRCTC support team ([protected]@irctc.co.in) about not being able to change my password for IRCTC login, since Apr 7th. However, I have not received a satisfactory response. Today, when I emailed them again about my issue, I got an email from [protected]@irctc.co.in with the following content. I am surprised how come IRCTC Support team can ask for my login and password details like this. Please confirm if this request is acceptable. =================================================== Dear Customer, Please send us your request for password reset with user id using the same email-id that you have mentioned in IRCTC profile to check the authenticity of this mail. Thanks & Regards Krishna Das [protected]@irctc.co.in Ph:[protected] www.irctc.co.in[#1278920] ====================================================== More importantly, I need to be able to change my password. Can you please look into this and help resolve my issue? Thanks, Karthikeyan V

Dear Team, We have file TDR on dated 14.02.2015 for subjected PNR. As update from you it has been repudiate. We have file TDR before 2 or 3 hour to reach train at boarding station. We have not received any refund till date & time. Only one ticket confirmed & rest of five ticketed wait listed, We could not also travel in Second AC Coach. We have not received any update from concern person & not refund any amount till date & time. You are requested to please look into this matter. Thanks Sankatram Bramhawanshi Nagpur Mobile : [protected]

Hi, My PNR number- [protected].. Recently travelled from Visakapatnam to Hyderabad, I have faced lot of problem in the compartment, I have spent 1100 rupees but there is no service for the money spent... blankets not washed.. lot of bed bugs in the berth. Request you to take a severe action against this. Thank you, Kranthi

i had booked two senior citizen class ac chair car tickets for journey by ac chair car on[protected] by train no.22609 vide PNR no[protected]for journey from kasaragod stn. to calicut stn. the TTE on the said train had issued a form of certificate no.072220 dated[protected] as that day the railway failed to provide a ac chair compartment and advised me to get the refund at calicut station. on[protected]i went to calicut station to get the refund.after being in the que for three hrs i was told to get the refund online as i have booked the tickets on line. i have been trying to submit my refund application online but not able to do so inspite of many attempts. Kindly help and advise.