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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 414

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M
manojmgs
from Delhi, Delhi
Mar 4, 2015
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Address: New Delhi, Delhi

I have booked a ticket, while booking it was showing availability of 140 tatkal seats but within 1 minutes while I have entered payment details My ticket was booked with 55 waiting. Okey no issue, But while refunding money By automatic cancellation they have deducted a good amount of 40 rs + other charges. My concern is that If I am deliberately cancelling my ticket then you may charge, but when unconfirmed e ticket is not valid for travelling why you are booking so many waiting and still much worse that you are charging for it. This is really a loot. Please stop it.
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Ya everyone knows this and only indian railways are unaware about this and not taking any action against IRCTC..
IRCTC sells all its tickets to its authorised agents who charged between Rs.600-1000 per sleeper class ticket and can issue ticket within few hours.
They all are here to loot public and gives useless reason that there are many counters and according to them it was booked from counters. Now anyone explain is it possible to get 500 tickets from ticket counter within 5 mins ? In india its not possible..
Hope indian railway takes action against IRCTC and give contract to some trusted company..
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Regarding PNR Number: [protected] I have complaint regarding the Tatkal ticket cancellation process :1. I booked tickets in Tatkal Quota from Mumbai to Jaipur DOJ 7th March 2014 2. 6th March evening I noticed 1 ticket was waitlisted and hence decided to cancel the ticket as it was mandatory for both passengers to travel together as they are senior citizens.3. After cancellation I noticed that out of 3500 Rs only Rs 1715 were reversed.4. I didn't get any prompt about the money deducted before the final cancellation confirmation.5. As per the commercial transaction guidelines for Online transactions we should have been informed of the deduction charges at the time of cancellation before the final click, not doing the same is a cheating with consumer.6. When we called up IRCTC customer care ( From - [protected] to [protected]) we were told by CC agent Gaurav blandly that we should have waited for last 6 hours and during that time full refund would have been processed. This point is not mentioned anywhere in the guidelines for the cancellation transactions.I demand refund of the full amount of this ticket and also I want answer to my complaint on point no. 5 and 6 mentioned above. As I believe there is no financial loss to IRCTC and Indian Railways due to my cancellation as that one birth will anyways be allocated to another passenger My money should be refunded.
Please address the issue.RgComplainant -Dr Radhe Shyam Agrawal ( [protected] )
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    Brajesh Singh 97
    from Gurgaon, Haryana
    Mar 4, 2015
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    Address: New Delhi, Delhi

    Dear Sir This is the Details of my Ticket. I filed the TDR for 2nd passenger at 21/12/2014 (same day as DOJ), because the train was late more than 3 HRS and passenger not traveled. Thus I file TDR and yet the refund not come in my account. And the details of this tickets is not in my IRCTC Account ID, so i can not check the progress status of refund. PNR:[protected], TRAIN:12815, DOJ:21-12-14, SL, CNB-NDLS, Dep:10:20, BRAJESH SINGH+1, S12 40, S12 38, Fare:580, SC:11.24+PG CHGS Please help me [protected]@gmail.com
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      S
      shubhash bajaj
      from Ludhiana, Punjab
      Mar 3, 2015
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      Address: Chandigarh, Punjab

      Ì have available user id but the password has been forgot by me. During help of password the security question "i.E. Name of pet-" it has been also forgot by me.


      Need your help.

      Thnx & regards

      S k bajaj

      My user id is-{skbajaj41} & my registered mail id is- "[protected]@gmail.com"...
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        H
        harish2012
        from Kagal, Maharashtra
        Mar 3, 2015
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        Address: Jamnagar, Gujarat

        I have travelled vide [protected] in 12478 jammu jat exp S-10 berth number 72. Sir, there was no water available in toilet. No persion has caqmefor cleaning the toilet even single time. Even there was no water in toilet, people were still using that toilet. PM and railway minister say lot on swach bharat, where as on ground reality does not come with only words. you have to show some thing on ground. Rates of item sold in pentry car, rate list may be pasted in all the compartment of coaches to avoid mal functioning. TT's are full of corruption plz look into the matter.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          S
          Srinivasa Pakala
          from Bengaluru, Karnataka
          Mar 3, 2015
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          Refunded amount not reflected in my bank account

          Address: Bangalore, Karnataka

          Dear Sir,


          On 24th of February, using my Syndicate Bank Debit Card, I have made a transaction in IRCTC by booking tickets for my family to go to my native place. This costed me 4462/-INR and the transaction number is [protected] and PNR for the same is [protected].


          However I have changed my travelling plans later and cancelled the above mentioned ticket on 27th February and expecting my refunded...
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          Anil473
          from Noida, Uttar Pradesh
          Mar 2, 2015
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          Address: New Delhi, Delhi

          I had book two tickets from LKO (Lucknow) to NDLS (NDLS) on 21st Feb for the Journey date of 22nd Feb. Out of two tickets one tickets goes to waiting list and one got confirmed.. Now i didn't get refund for another ticket... It has been almost 7 working days
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            S
            SK Ratnakar
            from Bhopal, Madhya Pradesh
            Mar 2, 2015
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            Address: Bhopal, Madhya Pradesh

            Pnr no.[protected] booked on 4feb15 for DOJ 2Mar15 tr, no, 12967 in 3Ac for skratnakarM74 and Amita ratnakarF66 wlno.2&3 not cleared although booked about a month earlier.It is quite strange and unbelievable.status remained same even after one month, We had to cancel journey as Etkt remained waiting.Pl look into the system and for any anomaly
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              A
              AAST
              from Hyderabad, Telangana
              Mar 1, 2015
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              overcharging of tea/ breakfast by Pantry

              Address: Mumbai City, Maharashtra

              Details Train:12955 Date and Time: 01/03/2015 8:30 AM PNR [protected] The pantry delivery boys were charging Rs.10/- for a standard cup of tea instead of the prescribed Rs.5/- and Rs.50/- for breakfast instead of Rs.30/- All the attendants were hand in gloves in this act and acted rather sheepishly on questioning. I brought this to the attention of the TT as well who refused to take any stand and did not provide the complaint book...
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              S
              spupadhye
              from Pune, Maharashtra
              Mar 1, 2015
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              Address: Kolhapur, Maharashtra

              Dear Sir/ Madam, I had submitted TDR on 26-Oct-2014 19:27:18 HRS, but till date I do not received my TDR amount. Cancellation ID- [protected]. PNR Number-[protected]. From- KOAA To- GRD. TDR Status - CR Registered. Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                R
                rajesh kumar passi
                from Delhi, Delhi
                Mar 1, 2015
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                Address: Jalandhar, Punjab

                Dear sir, I book the ticket from bachhrawan to jalandhar through online by my debit card No.[protected] at the date of 15 Feb. 2015.The transaction id is [protected].but for same ticket irctc deduct the charges two times. after that i cancel my ticket on 21 Feb.2015.irctc refund only 375 regarding one deduction.please take neccesory action to refund my money for second deduction. 1. POS PRCH POS[protected] IRCTC 2. POS PRCH POS[protected] IRCTC
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                Write ur contact detail we will help you


                Thanks,
                Irctc, support
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                dear sir,
                [protected]
                this is my contact number
                Reply
                Dear sir, I book the ticket from bachhrawan to jalandhar through online by my debit card at the date of 15 Feb. 2015.The transaction id is [protected].but for same ticket irctc deduct the charges two times. after that i cancel my ticket on 21 Feb.2015.irctc refund only 375 regarding one deduction.please take neccesory action to refund my money for second deduction. 1. POS PRCH POS[protected] IRCTC 2. POS PRCH POS[protected] IRCTC
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                  G
                  GEONA
                  from Delhi, Delhi
                  Feb 28, 2015
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                  Address: Kozhikode, Kerala

                  In order to book 2S in Janasadabdi 12075 amount 137.47 got debited from my HDFC account, but seat wasn't booked(340+ seats were there). After confirmation page for money transfer, no booking status was shown. Since ticket was not booked, Later I tried again, and was able to book with PNR [protected]. Refund me with the amount. Date 01-March-2015.
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    M
                    mohit35
                    from Mumbai, Maharashtra
                    Feb 28, 2015
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                    Address: Mumbai City, Maharashtra

                    I wanted to book ticket today from Lokmanya Tilak terminus to New Cooch Beehar for 29/04/2015. I am surprised that as soon as it was 08:00AM within fraction of seconds, I got waitlist 367 ( 380 seats were available in sleeper class). Same thing happened yesterday too. When I talked to ticket agents they are ready to provide ticket with same detail at the cost of Rs1000 per passenger. How is it possible? I also talked to my other friends. They told me that they are also experiencing same incidents. Please do something immediately.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      D
                      Deendayal Dayanand Gupta
                      from Mumbai, Maharashtra
                      Feb 27, 2015
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                      Address: Mumbai City, Maharashtra

                      Dear Sir/Madam, I have booked the ticket form IRCTC and My PNR No. [protected] that time show the status 2 ticket RAC and 2 waiting. My two person travel that ticket two person not because of 2 waiting status but now till date not received my amount. So, do the needful for same. PNR No. [protected] Train No.: 15018 Date of Join 26/12/2014 Thanks Deendayal Gupta
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                        I
                        INDRAJIT.MCA
                        from Mumbai, Maharashtra
                        Feb 27, 2015
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                        Address: Mumbai City, Maharashtra

                        sir my irctc user id is centhia96 and i was booking ticket at 11 feb 2015 but amount is deducted from my bank and ticket is not booked.now status showing send to bank but amount is not credited i have my bank passbook latest transaction as proof.i am sending the photocopy of pass book.
                        +1 photos
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                        SIR ON 11 FEB 2015 I WAS TRYING BOOKED TICKED LTT TO ALD STATION AND IT IS NOT BOOKED BUT AMOUNT IS DEDUCTED FROM MY BANK.NOW 17 DAYS HAPPEN BUT NOT GET REFUND AND IRCTC JUST SAYING IT IS REFUNDED.

                        ticket not booked but amount deducted and status showing refund sent to bank but amount is not credited in my account - Comment #2122749 - Image #0
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                          M
                          Mukeshkrsinha
                          from Kolkata, West Bengal
                          Feb 27, 2015
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                          Address: Kolkata, West Bengal

                          Dear Sir/Madam I have submitted my TDR on 25-Jan-2015 21:06:33 HRS, but till date I do not received my TDR amount. Transaction ID: [protected] Train No./ Name: 13132/ANVT KOAA EXP PNR Number: [protected] Date of Journey: 25-Jan-2015 From: PATNA JN (PNBE) To: BANDEL JN (BDC) Class: THIRD AC (3A) Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Status: TDR Repudiate Cancellation ID: [protected] TDR Zone: EASTERN RAILWAY (ER) Registration No: DER300115W27721 Repudiate Date: 21-Feb-2015 Reason for Repudiate TDR: No EDR has been fed against the particular PNR So I request you to please arrange to refund my amount by updating me. Thanks Mukesh Kumar Sinha [protected]@rediffmail.com
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            I
                            indiaroshan
                            Feb 27, 2015
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                            Address: New Delhi, Delhi

                            On 27/02/2015 i booked ticket from Saharanpur to Sultanpur and the transaction was not successfully completed for the ticket but the amount is deducted from my ICICI bank account and transaction id is : BIL/[protected]/T Chg Rs10 ST Rs1. 24/[protected] 407.48 please as soon as possible refund my money for this in complete transaction. Regards Roshan Singh IRCTC id: inrossingh [protected]
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                              S
                              Sharik Naurangabade
                              from Mumbai, Maharashtra
                              Feb 27, 2015
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                              Address: Mumbai City, Maharashtra

                              even within 30 second all tatkal tickets (ex..avilable -120 ) goes to waiting 35, , , how is it possible? that's mean something wroung going on...please help to me, , , and all indian from corruption of irctc agent schem, , , , , , , , without confirmation my mony transacted from my account
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                                B
                                Bhavishy Bhanu
                                Feb 26, 2015
                                Jun 1, 2023
                                This thread was updated on Jun 1, 2023
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                                dear sir, my sister dr. preeti is coming frm ndls to ggc by trainno. 12926 date 26/02/2015 in coach B4 SEAT NO, IS 43 and pnr no. is [protected]. this coach in condecter mr mohmmad atik ahmad bytickt cheked and id cheked but after id cheked he will deposit id and bad behave and herriesment . nad demand money 500/- rs..my sis is deny for money and she told purpose for money, after she denay mr atik told very poor lenguage and misvihave. my sis is calling me in train . then i will calling ratlam devision contreller mob. no.[protected].but they r not any action. and when i receive ggc my sis .the coach condecter told me my visiting card and told me bad anguage. and he told me yhat i[censored] rsee meto any day in train i will see you. so pls i will request plshard action of this coach condecter and punnish. i[censored] r not punnished i will go to court. t thnx bhavishya kumar agrawal bhanu indian cloth store gangapur city.322201 rajasthan kota division
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                B5 Insanitary condition
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                                  M
                                  M KRIS
                                  from Chennai, Tamil Nadu
                                  Feb 26, 2015
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                                  Address: Karaikal, Puducherry

                                  IRCTC has fixed Rs 7/- per cup of tea & coffee sold by platform vendors all across India. However in Trichy division its up to the whims and fancy of vendor. He may charge 8 to 10 as he feels like. Trichy being an important divisional HQ under Southern Railway, over charging is happening at Tricy Junction (TPJ) right under the nose of DRM & DCRM. If anyone objects, vendor will cajole at the complainant. They say this is my price, if you want to buy from us, this is the price. It happens in most stations under this division be it Thanjavur (TJ), Tiruvarur (TVR) etc. None seems to be listening. The snacks like Vada, Samosa etc are also overpriced. Water bottle is charged at Rs 20/- instead of 15/- Many people are not aware of the actual price especially the villagers, elderly, women etc. The quantity & price should be pre-printed boldly on every tea cup. Similarly on all food packets also the price should be written along with the name of item inside. Toll free complaint no should also be printed. Tea, Coffee, Water bottle are the most sold item in trains nationwide. Hence it should be painted on both ends of the inside end panel of every coach.
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    A
                                    ashiragesh
                                    from Nadapuram, Kerala
                                    Feb 25, 2015
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                                    Address: Kozhikode, Kerala

                                    Dear IRCTC Team,

                                    I booked two e tickets - PNR- [protected] (Amount Rs.- 491.24/-) from trivandrum to calicut in train no. 16604 MAVELI EXPRESS with date of journey - 21/02/15.

                                    When the chart was prepared I got the irctc message on 21/02/2015 on evening in my mobile no.[protected] that one ticket was in WL 1

                                    but on verification with the refund details, it is found that The cancelled wait list ticket amount has not been refunded to me till date

                                    irctc may kindly refund the amount ..

                                    waiting for your valuable reply...
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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