Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I had booked a ticket by 12677 / ERNAKULAM EXP from Bangalore City Junction (SBC) to Ernakulam South Junction (ERS) to travel on[protected]. I got a message also confirming my ticket details, my seat no being C1 65. When I reached the station to my dismay I found that there was no name in the chart on the coach against seat No 65 and it was written (D). The train was in the 4th platform and I went all the way to the 1st platform to enquire in the Enquiry but I was asked to ask the TTR . TTR comes only just before the train starts. Luckily when I checked my PNR number I saw that my seat no was shifted to C1 47. I being young running around was okay but imagine an old lady with luggage travelling alone undergoing such trauma. IRCTC can send another message informing the new seat number and the staff at Enquiry Section can check the PNR number and find out and inform the passenger instead of asking to contact the TTR. Everybody does not have a smartfone with them. The condition of the coach also is pathetic. I hope our Honourable Railway Minister will look into the matter.

my user id is: pubali1998 and e-mail account: [protected]@gmail.com. I booked 6 i-tickets this morning 11/3/15 in Rampurhat intercity from prantik to sealhdah amounting Rupees 526 through net banking and the amount has been deducted from my bank account. But i have not recieved any confirmation from IRCTC in my mobile. further in the booked ticket history of IRCTC transaction charges are not being shown. i request you to immediately look into the matter of grave concern and confirm the tickets. The DATE OF JOURNEY being 16/3/15.

Deer sir, i Sarfraj Ahmad i have personal user id of IRCTC . my user id is ahmad2368 . i was booking railway ticket on 10/03/15 two ticket for GAYA Jun but first ticket is conform but second ticket is not booked and payment deduct in my amount please solve my problem. mobil no [protected] [protected]

I had cancelled below two tickets but still i am not getting refund form irctc. pls do needful Transaction ID CancellationID Refund Status [protected] [protected] SENT_TO_BANK [protected] [protected] SENT_TO_BANK Regards Rajadurai K

I have cancelled my e -ticket(waitlisted) PNR No.[protected] from Jammu Tawi to Bandra terminus on 3rd march 2015 but till date the refund amount of Rs 9690/- has not been credited to my account.I have contacted your customer care executives on the subject issue .The only reply I have received is ---" wait it will be credited, it is in the process.". Can I request you to kindly expedite the refund proccedure and oblige me. Thanks and regards. N.C. Sarkar Mumbai Cell No. [protected]

dear sir iam a bonafide customer of your system on 08-03-15 i had tried to book 2 nos tatkal tickets from my site registered user site Regret to say that till date the amount has not been credited to my net banking a/c the ticket was not booked due to server problem, the details are as follows;- (1) trans id is [protected]IG00RWSERI Transfered to [protected] SBI IRCTCcollect of Rs 1267.47/= (2) Trans id is [protected]G00RWKOP7 Transfer to [protected] SBI IRCTC Collect of Rs 2287.47/= Please take necessary action to refund the above amount at the earliest thanks Jayesh chandra rai cell no [protected]

My ticket against PNR Number [protected] & PNR Number [protected] has been cancelled successfully. But I don't get the refund amount of Rs. 5280 in my account till date. Please take needful action for refund the amount of cancelled ticket. Cancelation Date 08/03/2015 PNR Number: [protected] Refund Amount of Rs. 2640 Cancelation Date 08/03/2015 PNR Number: [protected] Refund Amount of Rs. 2640 Total Amount Rs. 5280 Thankyou Regard's Ajeet Pratap Singh

We have travelled from habibganj to kalyan by gorakhpura -ltt holi special, train no 01048. Because ho delay of the train we have lost one day salary, 8 hrs time and also cancelletion charge of connecting train from kalyan to pune. At habibganj station, train no was nit displayed in the list and not even platform no status. Everyones time is valuable. If irctc is not capable of maintaining holiday special train then its better not to provide this kind of special service. Even in also, nobody was there to provide fresh bedsheets, pillows and blanket in 3 AC coach. I am requesting you to kindly give the conpensation for the salary loss, time lost and cancellation charges. Thanks

I have cancelled two tickets details are given below, Which I have booked using debit card. It shows that the amount is refunded to my account but actually its not credited to my account. The refund date given as per your system is :02-Mar-2015 Refund Id 1: [protected] Refund Amount:410.0 Refund Id 2: [protected] Refund Amount:195.0 Cancellation date (1 & 2): 03-Mar-2015 Please, Refund my amount as soon as possible to my account.

Sir, Last week on Saturday I ordered one plate chappathi and veg curry.I was served with two cappathies but in the bill it was shown I had three.When I shown the bill, without hesitation cashier returned back 10 rupees of one chappathie.Few of my friends had similar experiences.Kindly look into the matter....

I Sangita Sawalkar got a fake call stating that Mr Rahul Kumar Gupta (phone numer-[protected]) is your irctc employee and asked us the details of our bank transaction which we had stated in our complaint regarding "invalid money deduction" on this site.dated[protected].Kindly enquirre about thsi fraud person so that he does not know dupe other customers using ur company name.

Dear Sir/Madam i have filed tdr request as my train pothigai exp i am not for going 2 passenger ticket was filed as tdr. but my amount not refuned.kindly see and take some action My ticket details is as under Transaction ID: [protected]. PNR No: [protected], Train No/Name : 12662/Pothigai Exp Date Of Journey : 29-12-14, Date Of Boarding : 29-12-14 Class : Second AC (2A) From : MADURAI (MDU) To : CHENNAI EGMORE (MS) Boarding : MADURAI (MDU) Resv.Upto : CHENNAI EGMORE (MS) Quota : GENERAL ( GN) Ticket Type : E- Ticket (PQWL) Passenger Details SL.No: Name and Age Sex Berth Reference Concession Status : 1 UMA ANANTH 54 Female PQWL/29Booking Status(PQWL/10Current Status) Updated 2 SUJITHRA 54 Female PQWL/30BookingStatus(PQWL/11Current Status) Updated Payment Details : Payment Option: Canara Bank Debit Card Ticket Charge : 2270.0 Service Charge : 22.47 Total : 2292.47 Saranya Email ID : [protected]@gmail.com

I had tried to book ticket in tatkal quota on 12859 Geetanjali Exp. for the journey date 8-3-2014 on 7-3-2014. Transaction ID's are [protected] and [protected].Tickets have not been booked but the amounts of 4592.47 and 3362.47 rupees for respective transaction ids have been debited from my bank account, the total being 7954.94 rs .Pl see for the return of this amount as soon as possible.

cancel id: [protected] PNR no. : [protected] TDR filling date : 01-Mar-2015 20:52:17 HRS I was not travelling against this ticket. So I file TDR. But the authority does not accept the claim. The proof against not travelling is the same passenger has ticket in AZAD HIND EXPRESS on 27/02/15 from JSG TO HWH. Though the passenger not traveled at AZAD HIND . Please look the matter... if AZAD HIND was not arrived at proper time at HOWRAH on 28/02/15 then how the same passenger can travel through KANCHAN JANGHA EXPRESS at 6:35 am on 28/02/15. Please take necessary action.

sir. i have filed tdr request as my train shatabdi was late for more than 3 hrs. and 2 passengers ticket was filed as tdr but only 1 paasenger amount ( half amount ) is refunded, my whole amount is not refunded. kindly see and take some action. my ticket detail is as under Transaction ID: [protected] PNR No: [protected] Train No./Name: 12033 / CNB NDLS SHT Date of Journey: 21-Jan-2015 Date Of Boarding: 21-Jan-2015 Class: CHAIR CAR (CC) From: ETAWAH (ETW) To: NEW DELHI (NDLS) Boarding: ETAWAH (ETW) Resv Upto: NEW DELHI (NDLS) Quota: GENERAL (GN) Ticket Type: E-Ticket Passenger Details SL No. Name Age Sex Berth Preference Food Choice Concession Status 1 SACHIN KUMAR 25 Male WINDOW SIDE VEG EDR Updated 2 SHIKSHA KUMARI 25 Female NO CHOICE VEG EDR Updated Payment Details Payment Option: Bank of India Ticket Charge: 1280.0 Service Charge: 22.47 Total: 1302.47 sachin kumar email id: [protected]@gmail.com

I Anik Manik purchased a ticket from IRCTC, PNR NO-[protected], I made payment through internet banking of SBI. I had chaeged Rs-260(fare) and additional Rs-11.24. Next day again I was charged Rs-11.25. which I think unfare. I want refund of extra money(RS- 11.25).

I was booking a ticket around 5 pm. The money got deducted from my bank account but the ticket hasn't been booked. Please look into this matter and try to provide me the refund asap. Following are the details of the transaction:- Transaction ID: [protected] Train No./Name: 12002 / BHOPAL SHTBDI

PNR : [protected] A1 31 LB A1 32 UB My Parents are travelling in kerala Exp.They did reservation on kerala Exp and they got seat on A1 Coach.they are senior citizen.COACH has been changed without any intimation at last moment.Now they allotted UB.how can you allot a seat UB for senior citizen. even told about this to TT also even he is also not respond about this.Its your fault.if we have a LB then you should provide us same seat. or alot atleast one lower birth. how can you provide both UB seat for citizen. Regards Ankit Kumar Email:ankitnair.[protected]@gmail.com

I Mrs Sangita Sawalkar have just booked two tickets today around 3:55 pm of date 14th april 2015, TRAIN NAME-MHRST SMPRK EX TIME=11:10-15:49 JOURNEY-VADODARA-BORIVALI STATION I Have received a message of axis bank that Rs 531.24 was deducted on[protected] at 03:57pm .I have checked transaction details but it has not been displayed on irctc website this states that the above ticket has not been booked and Rs 531.24 has been deducted for a invalid reason from my axis bank saving account.Kindly refund the above amount in my axis bank saving account with intimation to me. contact number - [protected]

I filled a form of a ticket online in tatkal quota today and the amount was deducted from my account even though the ticket was not booked. Booking transaction id.:[protected]P Please look into the matter ASAP and refund the deducted amount as the ticket was not booked as the transaction failed.