Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir- On 30/dec/2014 i have booked an online ticket from PURI TO PNME through mine IRCTC id NJNISHU and due to delay of train for more than 10 hours i couldn't travel through it . Consequently I had filled the TDR with respect to delay for more than 3 hrs on time and also before the departure of the train but till now I haven't received any credit regarding such . I have already filled various complaint with the customer care executive and many a times my case has been re-opened but no actions have been taken till now.I have also mailed to them several times but no reply has been made to it either.Sir it has been more than 3 months since I have booked my ticket but no action has been taken by the railway authority .Other details regarding my booking are as follows:- PNR no.-[protected] transaction id - [protected] cancellation id- [protected]

Today I tried to book tatkal ticket from IRCTC. I have to travel to Delhi, but I felt deceived by IRCTC. After filling all the details when I went to make payment I was shocked to see that the name of SBI was missing from the list of Internet Banking Banks. I failed to book ticket. I contacted my Bank (SBI) & came to know that SBI has nothing to do with website of IRCTC & the site is maintained by IRCTC. Why the name of SBI was missing? Is it done deliberately by IRCTC for some personal gains??? Please clarify, why the name was missing from the list. Most of the people who had tried to book tatkal ticket today through SBI internet banking, would have failed to book.

Dear Sir / Madam, This is to inform you that I booked a e-ticket by internet banking ( HDFC Bank ) on date[protected] PNR No- [protected] ), Train No- 12398, Train Name- Mahabodhi Exp . My train's journey date was[protected] and that day this train was late more than 3 hours . So I cancelled this ticket on same date[protected] through File TDR . But I got refund amount only Rs. 85 against PNR No- [protected] in my account . . As per railways rule ... (1) Train Running More than Three hours Late:- Full refund is permissible if refund is obtained/online TDR filed before actual departure of the train. (2) After preparation of charts, the user shall have to file online TDR for claiming refund. The refund case will be decided by Railways. The TDR can be filed by the same user who books the ticket. After receipt of the refund amount from Railway, it shall be credited in the same account through which booking was made through opted payment gateway. In spite of why did refund only Rs. 85 for this transaction ??? Please take quick action !!! I, therefore request you to please provide me full refund in my account as soon as possible... Dear Sir / Madam, My full detail is given below... User Id- yogiraj087 Name- Yogendra Singh Kushwaha Residential Address- Vill+ Post- Purdil Nagar, Locality- Garh, Teh- S. Rao, Distt- Mahamaya Nagar ( Hathras ), Pin- 204214 Office Address -Om Logistics Ltd, 130 Transport Center, Panjabi Bagh, New Delhi, Pin-10034 Date of birth[protected] Registered mobile number- [protected] Alternative Mobile No- [protected]

I got one ticket with PNR no. [protected] of dated[protected] cancelled on the same date more than six hours before the departure of the train. But I have not got the refund so far as more than five months have passed. Kindly arrange to get me my refund at the earliest

Respected Sir, A Catering Stall No. 7 (Platform No. 3) just near Geeta Press counter at Mughalsarai Junction (U.P.) is charging the costumer's above the price list issued by Indian Railway. Actual Coffee Rate List Rs/- 7.00 but they are charging Rs/- 10.00. When i discuss him about price list, he replied me in slang word's & told me this is his counter then price will be according to him. Santosh Kumar [protected]

My father who is a senior citizen booked a ticket through travel agent from allahabad to mumbai in Duranto exp for journey date 9th may 2015 but no senior citizen concession is given to him while on ticket from mumbai to allahabad concession was given. please take the matter into account and inform me how to get refund. the ticket detail is as under. PNR[protected] Date of journey 9th May 2015 from Allahabad to Lok manya tilak terminals contact no. [protected]

1. pnr-[protected] amount-1185.00 rupees dated-15.03.2015 at 7.16pm cancelled 2. ticket cancelled pnr no.-[protected] amount-2310 dt.15.03.2015 at 7.08pm above amounts are not credited after cancellation of tickets since three days.

Dear Sir, I filled the TDR for my Train No./Name: 01091 / CSTM MAO SPL. . My train was late by more than 10 hrs. So I didn't travelled. Below are the details for your reference Transaction ID: [protected] PNR No: [protected] Train No./Name: 01091 / CSTM MAO SPL Date of Journey: 09-Feb-2015 Date Of Boarding: 09-Feb-2015 Class: THIRD AC (3A) From: MUMBAI CST (CSTM) To: MADGAON (MAO) Boarding: MUMBAI CST (CSTM) Resv Upto: MADGAON (MAO) Quota: TATKAL (CK) Ticket Type: E-Ticket Payment Option: CITI BankTicket Charge: 4080.0 Service Charge: 22.47 Total: 4102.47 The amount is not refunded. and the current status is - CR Registration Request you to please look into this matter and kindly initiate my refund. Thank you.

I have cancelled the following tickets but not received refunds until now Refund Status S.No. Transaction ID Transaction Date CancellationID /RefundID Transaction Type Trans.Amt() Refund.Amt() Bank Refund Status Refund Date 1 [protected] 02-Mar-2015 [protected] CANCELLED 5002.47 4665.0 ICICI REFUNDED 03-Mar-2015 2 [protected] 02-Mar-2015 [protected] CANCELLED 5147.47 4810.0 ICICI REFUNDED 03-Mar-2015 Kindly look into the matter and refund positively PCPanda

Hi - Yesterday (16th March_15)I visited in Rajdhani Exp from Kolkata to New Delhi, my PNR no is [protected], alloted birt was A1, 36, Its bad exprience in Rajdhani Exp, There is no water in Washroom and food quality is also very poor, secondly Staff was not co opreative, Coach is very dirty there is no cleaning staff, Regards, Kaushal Kumar [protected]

On dated 6 march 2015 a ticket which pnr no is [protected] from bnw to asr was cancelled but refund amount of rs 555 has not received of said cancelled ticked till yet . Further confirmetion of refund amount has already been received on 6 march 2015 from irctc through sms. Hence it is requested to take necessary action an may please refund the said amountvof cancelled ticket

actully i am travelling in howrah ahm xps...nd by mistake i take the train of super xpress nd i hv the normal general ticket... i accept that was my mistake...by tt came nd shouted at me nd force by leave the train by saying """ nikal jao trin se nd pushing me backside...""""" Is it the right procedure???? i dnt knw his name..bt i want to punish him ... kindly help??????

Hi Please note that vide Transaction ID : [protected] being departed from Tatanagar to Patna on 20th January 2015, the said train have been cancelled by Railway. Self have tried to cancelled the said ticket, but failed to do so. Thereafter, after confirmation from customer care department due to 'cancellation option' have not been functional, we have done TDR on[protected] in midnight. As per customer care confirmation, the said refund amount will be transfer to my account with 6 to 7 working days. But till date the said have been refunded back. Enclosed all relevant details for your ready reference. Please do the needful at the earliest. Regards P Kumar

Hi - I have visited NDLS to Kolkata dated on 6th March_15 in Rajdhani Exp having PNR no [protected], at the time of travel dinner served in train, FOOD quality is very poor, Today (16th March_15 )i am travling returns from Kaolkata to NDLS in Rajdhani Exp, having PNR no [protected], my coach no A1 birth no 36, , I requested to u please help to provide good in train at the time, Regards, Kaushal Kumar [protected]

Dear Sir I have booked cricket booking transaction id is[protected] booking failed and amount from my account deducted rupees 230.38 so please do the needful for my refund thank & regards Daya shankar prajapati mobile number[protected]

sir. i have filed tdr request as my train 13008/U A TOOFAN EXP was late for more than 3 hrs on Date Of Boarding: 30-Dec-2014. and 3 passengers ticket was filed as tdr and total amount was 1950 but 970 rs is refunded, my whole amount is not refunded. kindly see and take some action. Please check below ticket deatils: Transaction ID: [protected] PNR No: [protected] Train No./Name: 13008/U A TOOFAN EXP Date of Journey: 30-Dec-2014 Date Of Boarding: 30-Dec-2014 Class: THIRD AC (3A) From: SHRI GANGANAGAR (SGNR) To: AGRA CANTT (AGC) Quota: GENERAL (GN) Ticket Type: E-Ticket Ticket Amount: 1950.0 Passengers Details Name Age Gender Status Coach ID Berth No/ WL No RAKESH CHARAYA 60 Male CNF B1 11 SAROJ CHARAYA 59 Female CNF B1 13 SHIV KUMAR 58 Male CNF B1 14 Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 30-Dec-2014 22:59:08 HRS TDR Status: CR Registered Cancellation ID: [protected] TDR Zone: EASTERN RAILWAY (ER) Refund Details Refund Status: REFUNDED Refund Date: 07-Jan-2015 Refund Amount:970 My Contact Detail: email:minakshi.[protected]@yahoo.com Mob:[protected]

Dear Sir, I am using the pandian express (12637 & 12638) since last 5 years by booking in advance, When I am travelling the RAC will be cleared on the basis of " First come first served". But last two months the clearing RAC in above train is not happened like this. For Example my pnr number for last travel by using that train is [protected].When it was booked 45 days back I am in W/L 67, then turned in to RAC.But I came to know W/L 120 also shared the same seat in RAC. Before the chart preparation I am in RAC 20, then later it was allotted RS-8 63, but one who is having RAC 42 ( before chart preparation) then turned into RS -5 55 got the berth. I am wondering how the RAC cleared to that passenger? Not for me...If it is a case what basis RAC clearing happened in our system..Even we can use the help of Operational research or PERT CPM in order to solve the above issue.The intention of mail is atlest it should not repeated in future. Kindly consider this mail as a voice of consumer and I am frequently travelling in the above express. Thanks & Regards, Mohan [protected]

Kannur-yeshwanthpur express 16258 has been continuously running late. I have been regularly travelling in this train for weekends and 5.05 am it is supposed to reach hosur...it has not reached unitill 8am On 16.03.2015. And then it is kept held for another one hour at hosur. People travelling in this train have work on mondays and with the expectation of reaching early travel in this train. even my duty timing is 8.30 at madiwala...and its already 9 and train is at hosur yet. This has been a regular issue And makes buses a better travel option to bangalore than this train. I request the authorities to kindly look into this matter Asap.

train no 15910 avadh assam exp 15/03/2015 lalgarh to Bahadurgarh seat no 2ac 25 & 27 Nitin Sharda .lost my purse red colour . Chain pulling near jhakhal railway statIon .he picked my purse and other purse and run throug .pls tell what is security about your passenger .your attendant is not here .no security is here .pls tellll

FROM LAST WHOLE WEEK I AM TRYING TO BOOK TICKETS FROM LTT TO SHG BUT I AM NOT ABLE TO GET CONFIRM TICKETS. TODAY AT 08.41 AM I WAS ABLE TO PAY THE TICKETS FARE FROM MY NETBANKING FACILITIES STILL MY TICKETS WERE NOT BOOKED. HOW CAN ABOUT 497 TICKETS CAN BE BOOKED AND IT GOES TO 148 W/L IN JUST 20 SECONDS. BECAUSE OF AGENTS NORMAL PEOPLES ARE NOT ABLE TO GET TICKETS