Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Details Train:12955 Date and Time: 01/03/2015 8:30 AM PNR [protected] The pantry delivery boys were charging Rs.10/- for a standard cup of tea instead of the prescribed Rs.5/- and Rs.50/- for breakfast instead of Rs.30/- All the attendants were hand in gloves in this act and acted rather sheepishly on questioning. I brought this to the attention of the TT as well who refused to take any stand and did not provide the complaint book...

Dear Sir/ Madam, I had submitted TDR on 26-Oct-2014 19:27:18 HRS, but till date I do not received my TDR amount. Cancellation ID- [protected]. PNR Number-[protected]. From- KOAA To- GRD. TDR Status - CR Registered. Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.

Dear sir, I book the ticket from bachhrawan to jalandhar through online by my debit card No.[protected] at the date of 15 Feb. 2015.The transaction id is [protected].but for same ticket irctc deduct the charges two times. after that i cancel my ticket on 21 Feb.2015.irctc refund only 375 regarding one deduction.please take neccesory action to refund my money for second deduction. 1. POS PRCH POS[protected] IRCTC 2. POS PRCH POS[protected] IRCTC

In order to book 2S in Janasadabdi 12075 amount 137.47 got debited from my HDFC account, but seat wasn't booked(340+ seats were there). After confirmation page for money transfer, no booking status was shown. Since ticket was not booked, Later I tried again, and was able to book with PNR [protected]. Refund me with the amount. Date 01-March-2015.

I wanted to book ticket today from Lokmanya Tilak terminus to New Cooch Beehar for 29/04/2015. I am surprised that as soon as it was 08:00AM within fraction of seconds, I got waitlist 367 ( 380 seats were available in sleeper class). Same thing happened yesterday too. When I talked to ticket agents they are ready to provide ticket with same detail at the cost of Rs1000 per passenger. How is it possible? I also talked to my other friends. They told me that they are also experiencing same incidents. Please do something immediately.

Dear Sir/Madam, I have booked the ticket form IRCTC and My PNR No. [protected] that time show the status 2 ticket RAC and 2 waiting. My two person travel that ticket two person not because of 2 waiting status but now till date not received my amount. So, do the needful for same. PNR No. [protected] Train No.: 15018 Date of Join 26/12/2014 Thanks Deendayal Gupta

sir my irctc user id is centhia96 and i was booking ticket at 11 feb 2015 but amount is deducted from my bank and ticket is not booked.now status showing send to bank but amount is not credited i have my bank passbook latest transaction as proof.i am sending the photocopy of pass book.

Dear Sir/Madam I have submitted my TDR on 25-Jan-2015 21:06:33 HRS, but till date I do not received my TDR amount. Transaction ID: [protected] Train No./ Name: 13132/ANVT KOAA EXP PNR Number: [protected] Date of Journey: 25-Jan-2015 From: PATNA JN (PNBE) To: BANDEL JN (BDC) Class: THIRD AC (3A) Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Status: TDR Repudiate Cancellation ID: [protected] TDR Zone: EASTERN RAILWAY (ER) Registration No: DER300115W27721 Repudiate Date: 21-Feb-2015 Reason for Repudiate TDR: No EDR has been fed against the particular PNR So I request you to please arrange to refund my amount by updating me. Thanks Mukesh Kumar Sinha [protected]@rediffmail.com

On 27/02/2015 i booked ticket from Saharanpur to Sultanpur and the transaction was not successfully completed for the ticket but the amount is deducted from my ICICI bank account and transaction id is : BIL/[protected]/T Chg Rs10 ST Rs1. 24/[protected] 407.48 please as soon as possible refund my money for this in complete transaction. Regards Roshan Singh IRCTC id: inrossingh [protected]

even within 30 second all tatkal tickets (ex..avilable -120 ) goes to waiting 35, , , how is it possible? that's mean something wroung going on...please help to me, , , and all indian from corruption of irctc agent schem, , , , , , , , without confirmation my mony transacted from my account

dear sir, my sister dr. preeti is coming frm ndls to ggc by trainno. 12926 date 26/02/2015 in coach B4 SEAT NO, IS 43 and pnr no. is [protected]. this coach in condecter mr mohmmad atik ahmad bytickt cheked and id cheked but after id cheked he will deposit id and bad behave and herriesment . nad demand money 500/- rs..my sis is deny for money and she told purpose for money, after she denay mr atik told very poor lenguage and misvihave. my sis is calling me in train . then i will calling ratlam devision contreller mob. no.[protected].but they r not any action. and when i receive ggc my sis .the coach condecter told me my visiting card and told me bad anguage. and he told me yhat i[censored] rsee meto any day in train i will see you. so pls i will request plshard action of this coach condecter and punnish. i[censored] r not punnished i will go to court. t thnx bhavishya kumar agrawal bhanu indian cloth store gangapur city.322201 rajasthan kota division

IRCTC has fixed Rs 7/- per cup of tea & coffee sold by platform vendors all across India. However in Trichy division its up to the whims and fancy of vendor. He may charge 8 to 10 as he feels like. Trichy being an important divisional HQ under Southern Railway, over charging is happening at Tricy Junction (TPJ) right under the nose of DRM & DCRM. If anyone objects, vendor will cajole at the complainant. They say this is my price, if you want to buy from us, this is the price. It happens in most stations under this division be it Thanjavur (TJ), Tiruvarur (TVR) etc. None seems to be listening. The snacks like Vada, Samosa etc are also overpriced. Water bottle is charged at Rs 20/- instead of 15/- Many people are not aware of the actual price especially the villagers, elderly, women etc. The quantity & price should be pre-printed boldly on every tea cup. Similarly on all food packets also the price should be written along with the name of item inside. Toll free complaint no should also be printed. Tea, Coffee, Water bottle are the most sold item in trains nationwide. Hence it should be painted on both ends of the inside end panel of every coach.

Dear IRCTC Team,

I booked two e tickets - PNR- [protected] (Amount Rs.- 491.24/-) from trivandrum to calicut in train no. 16604 MAVELI EXPRESS with date of journey - 21/02/15.

When the chart was prepared I got the irctc message on 21/02/2015 on evening in my mobile no.[protected] that one ticket was in WL 1

but on verification with the refund details, it is found that The cancelled wait list ticket amount has not been refunded to me till date

irctc may kindly refund the amount ..

waiting for your valuable reply...

Respected Sir / Madam I booked my ticket using IRCTC, for a journey from New Delhi to Kolkata for 4 members of which 2 are senior citizens . As desired in the form i filled 2 seats for lower birth and 2 for upper and i check markedthe option Book only if confirm berths are allotted (As mentioned 2 lower and 2 upper ) . And after a payment of Rs 9000 i found out that only 1 side lower and 3 upper seats had been alloted to me, And now either i have to cancel the ticket and i would be charged Rs 400 or my parents have to suffer in uncomfortable seats. So i want to know that what is IRCTC is going to do in this Case as i properly remember that i check marked the box saying " Book only if confirm berths are allotted ". I have not been provided with proper service as i was expecting . i am attaching the necessary documents below please reciprocate to me soon

PNR: [protected] Train: 12011 DOJ:[protected] NDLS-CDG, DEp: 07:40. Hanuman Yadav, C1, 30, Hi Dear, This was the worst experience with the railways i had recently. I do not know the catering service company name but they served the breakfast which was very poor in the hygiene and the breads they served they are having the fungi on it and the catering guy was saying it is ok. Picture is attached for the reference, i shrudly asked him for a new plate then he replaced that one. It was the pathetic in quality. Not a decent one. I am looking for a compensation, I am ready to co-operate with you. looking forward to hear from you soon. Thank you Regards, Hanuman Yadav [protected]

Dear irctc team, please find attached screen shot for reference, i kindly request u to check into this and help me in getting my refund as early as possible. NOTE:- i have been following for past 20 days. my irctc a/c page shows "ACCOUNT CLOSED" in refund history sub section . Request to kindly explain and revert on this.

I kamendra kumar apply for booking of two premium tatkal tickets on 24/02/2015 at 10:00 o clock .At the time of booking i got a sentence on screen "YOUR TRANSACTION IS LOST".there is no any booked or refundable ticket on my irctc id But the amount 1932Rs has been deducted from the account.How can i get my money back

Sir Aaj Mai 26/04/2015 DATE KO kalyan se jhansi tak irctc se ticket book kar raha tha ticket bhi book nahi hua aur ticket ka paisa irctc ne kat liya. Customer care me bat karne par jawab diya gaya ki 5 din me paisa aapke acc. me aayega. HUM TO MURKH BAN GAYE.pise n hone ke vajah se doosra ticket nahi book kar pa rahe hain Kya ispe koi action liya jayega Ravi Prakash Tripathi [protected] 24/02/2015

I Vivek Verma booked premium tatkal ticket transaction id [protected] for 2 A.C from Bandra Terminus to Lucknow Junction for myself vivek verma paid through ICICI credit card via ICICI card gateway . During payment final amount was 2790 Rs + taxes.So i proceed for pay now option but when i got ticket irctc charged 4980 rs + sc- 22.47 + pg charges so total Amount charged through credit card was Rs 5002.47 . So i tried to cancel the ticket because ammount charged was much more then showed on screen. & my ticket got cancelled but the fact that premium tatkal tickets can not be cancelled after booking . When i asked for extra ammount charged with customer care of IRCTC at Delhi on Customer Care No.[protected]. she told me that the ammount showing to your screen at time, pay now option, that will be charged but extra charges deducted because of delay from bank icici which issued late OTP.As per IRCTC, bank is responsible for extra charges. When i contacted ICICI bank Customer care [protected] they told bank had paid only ammount which was forwarded by irctc site. i saw ammount 2790 + taxes for ticket but i got very late OTP. Why bank delayed OTP, ( and why 3d security password option not there for pay where as for normal tickets 3d security password option showing ) when i already have 3d security password and because of delay i charged for extra ammount . So my question is 1) how the change in charged ammount happens and when i agreed to pay some amount for ticket so how irctc can change that ammount after my confirmation for previous ammount & 2) why bank delayed OTP AND why bank send OTP if i already have 3d security password for online transactions which is faster then OTP option bank has to pay me back the extra ammount charged. waiting for an early response.

there have been 2 emails exchanged between me and the customer care and they are not willing to refund my money..been more than a month asking it back.. Saale chor logg.. see the last 3 emails Dear Customer, Kindly note that the refund case pertaining to PNR No. [protected] has been regretted by Railways. On verification railway has conveyed that the passenger(s) have/has travelled. In case you have any proof like attendance sheet duly signed by employer, alternate travelling details of not traveling then please specify so that we can again forward your case to the concerned Railways to reconsider. Regards, Nasir Khan Executive/Refunds/IRCTC [protected]@irctc.co.in [protected]-------- Original Message[protected]-------- Subject: Re: Re: Re: TDR Refund declined - Cancellation ID - [protected] From: loveneet.[protected]@gmail.com Date:[protected]:18:17+05:30 To: [protected]@irctc.co.in, [protected]@irctc.co.in Cc: [protected][protected][protected][protected] its been more than few days when i asked for the status of my TDR what is the status of my email and TDR now. please dont just say that my email has been sent to the department. please reply back with an update and refund my money ASAP why is this taking so long ? is the government not willing to pay my money back ? Thanks & Regards Loveneet Hora On Mon, Feb 2, 2015 at 12:12 AM, wrote: Dear Customer, We would like to inform you that your below enclosed email has been againforwarded to the concerned department.You will receive a reply in this regard shortly. Thanks & Regards khushboo Executive, Customer Care [protected]@irctc.co.in Ph:[protected] www.irctc.co.in Save trees. Travel on SMS sent by IRCTC or with Electronic Ticket on laptop/tablet. [protected]-------- Original Message[protected]-------- Subject: Re: Re: Re: TDR Refund declined - Cancellation ID - [protected] From: loveneet.[protected]@gmail.com Date:[protected]:23:47+05:30 To: [protected]@irctc.co.in [protected][protected][protected][protected] what is the status of my email and TDR. pleas reply back with an update and refund my money ASAP Thanks & Regards Loveneet Hora Loveneet hora Feb 12 (11 days ago) to tdrprocess Nasir, i had 2 tickets booked for the same date and same train [protected] and [protected] [protected] - was the 2A Tier for which my Father traveled. [protected] - was the 3A Tier for which i cancelled and filed for TDR 12-Jan-2015 03:20:22 HRS as per T.T it says that the passenger traveled for PNR [protected], But how can a person travel by 2 tickets ? or did the T.T sold that ticket to some else and kept that money in his pocket ? so please clear this and refund the TDR filed for [protected] at the earliest. Thanks & Regards Loveneet Hora