Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Refer PNR No [protected], I was sent the mail for File the TDR or cancellation the tickets on [protected]@irctc.co.in & [protected]@irctc.co.in on 04th Dec 2014 before departure the train as advice by IRCTC Customer care executive Due to cancellation the ticket / filling the TDR was not possible in my login on 04th Dec 2014 Mail recevied on same dated 04th Dec 2014 from [protected]@irctc.co.in with refrence no (Ticket ID # 602309) As I have no response received again I was called to Customer Care, as adviced by care executive I was sent mail to [protected]@irctc.co.in also Without any fault there is no chance to reject the TDR Please check the status and release my refund at the earlierst and further query please call on my mobile no[protected] Thanks Manish Jain User ID : MANISHBWR Mail ID : [protected]@shreecementltd.com

Dear sir/madam, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> This is with reference to the cancellation of e-ticket, As per the IRCTC rules there should have been a deduction of Rs. 90 if the cancelation is done in more than 24 hours for 3Tire AC. But instead 25 % of the charge was deducted when the ticket was cancelled even when the cancellation was done less than 24 hrs. Details of the ticket is as follows: Name: Arpita Biswas Age: 28 yrs. PNR: [protected] Train : Amravati Express (18048) Below mentioned is the clause for Refund policy- Cancellation before Chart Preparation:-All refund will be processed as per Extant Railway Rules: Cancellation Charges:-The amount deducted is based on the time of cancellation and the status of your ticket. Detailed explanations are given below:-For cancellation of confirmed tickets more than one day in advance of the scheduled departure of the train, excluding the date of journey, the minimum cancellation charges based on the class of travel as follows:-Flat Cancellation charges per passengerClass of your ticketRs.120/-AC First/Executive ClassRs.100/-First Class/AC 2 TierRs.90/-AC Chair Car/AC 3Tier/AC 3 EconomyRs.60/-Sleeper ClassRs.30/-Second Class For cancellation of confirmed tickets less than 24 hrs and upto four hours before the scheduled departure of the train, the cancellation charges will be 25% of the total fare paid by you, subject to flat minimum cancellation charges for each class.For cancellation of confirmed tickets less than four hours before the scheduled departure of the train and upto the prescribed time limits as mentioned below, after actual departure of the train, the cancellation charges will be 50% of the fare paid by you, subject to flat minimum cancellation charges for each class.

Soon after filing the complaint I got a call from mobile no [protected] asking me to furnish the details of my Debit /ATM card so that I can get the refund as per complaint within 24 hrs. I denied to furnish the same and was told that money cant be refunded without furnishing the ATM detail.(call at around 0855PM). Again at 0933 PM I received a call from the mob no [protected] pretending to be Senior Officer of TRCTC insisted me to furnish the same and letter on started threatning me about knowing my bank account details through my PNR no. He started abusing me fornot giving details of ATM. It was really disgusting. Please look in to matters as many of customers like us might have been cheated in past and must be going to be cheated in future.

Dear sir/ madam, I have booked a ticket vide PNR no [protected] but due to waitin g list I travelled by Tatkal ticket on the same date and filed TDR for the mentioned PNR. But till today I have not re.ceived any refund for the same. DEEPAK KUMAR AMBASHTA ASSTT MANAGER SBI AURANGABAD BIHAR-824101 Mob [protected] PAN NO- AFNPA2091r

I forget my irctc login id and passward. Even i could not make new irctc id because my mail id and phone no is already used in old irctc id. So kindly send me my irctc login in my mail or phone no. I shall be very grateful to you fr this. My mail id is mantu.[protected]@gmail.com and phone no. Is [protected].

The following TDR was registered within the time stamp but IRCTC once again has refused for the refund by giving a false reason.This is the second time it has happened. Please help me out. Transaction ID: [protected] Train No./ Name: 11124/GWL BJU MAIL PNR Number: [protected] Date of Journey: 04-Dec-2014 Date Of Boarding: 04-Dec-2014 Date of Booking: 03-Dec-2014 From: KANPUR CENTRAL (CNB) To: SIWAN JN (SV) Boarding At: KANPUR CENTRAL (CNB) Resv Upto: SIWAN JN (SV) Quota: TATKAL (CK) Class: SECOND AC (2A) Ticket Amount: 1400.0 Ticket Type: E-Ticket Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 05-Dec-2014 11:10:18 HRS TDR Status: CR Repudiate Cancellation ID: [protected] TDR Zone: EAST CENTRAL RAILWAY (EC) Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY Thanks &regards, Supreet Shukla.

This is regarding the TDR I filed on 30th August 2014 because the train arrived at kanpur central four hours late than the scheduled time. However irctc refused my refund giving the reason that train was NOT more than three hours late. I have complained to irctc four times but they have not replied. All the related details are mentioned below. Transaction ID: [protected] Train No./ Name: 02112/LKO LTT AC SPL PNR Number: [protected] Date of Journey: 30-Aug-2014 Date Of Boarding: 30-Aug-2014 Date of Booking: 23-Aug-2014 From: KANPUR CENTRAL (CNB) To: LOKMANYATILAK T (LTT) Boarding At: KANPUR CENTRAL (CNB) Resv Upto: LOKMANYATILAK T (LTT) Quota: GENERAL (GN) Class: FIRST AC (1A) Ticket Amount: 3685.0 Ticket Type: E-Ticket Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 30-Aug-2014 18:28:30 HRS TDR Status: TDR Repudiate Cancellation ID: [protected] TDR Zone: CENTRAL RAILWAY (CR) Registration No: DCR050914W13094 Repudiate Date: 24-Sep-2014 Reason for Repudiate TDR: Train NOT more than 3 Hours LATE Thanks & rgrds, supreet shukla.

I had filed a TDR for the ticket booked from Mumbai to Jodhpur in Suryanagari Express for 2nd December 2014 but could not take the journey due to misshapening in my family. I filed the TDR within the prescribed time limit but the Status of my TDR file is: CR Repudiate. Also the reason for TDR Registration failed is showing: Invalid TDR Timestmap : CNF. The journey starts at 1330 hrs and I filed the TDR claim at 1544 hrs which is well within the time limits to file TDR, still i am denied the benefit of TDR Refund. The TDR Zone is North Western Railway. Please help me get justice and my refund claim

I have booked a ticket(PNR NO: [protected]) in IRCTC to travel on 13-10-14. But the train was cancelled due to 'Hud Hud' cyclone. Till now I have not get the refund of Rs. 4270 from IRCTC. I could not file TDR due to lack of electricity and internet services. IRCTC is supposed to refund money automatically when the trains are cancelled or tickets are not confirmed. look forward to your response. reach me on [protected]@gmail.com

Under tatkal vide PNR [protected], THREE tickets were booked but only one was confirmed while TWO passengers remained under Wait List.Train No 12798 from CTO to KCG Dated[protected], Sleeper class. Refund for Waitlist passengers not received.Please do the needful without any furthur delay

Sir, I have booked in Tatkal and traveled from Namakkal to Chennai Central by Palani Exp Train No.22652 on[protected] Ticket No.58426020 PNR No.[protected] and I forgot to carry original ID proof which proof was submitted at booking counter. I have showed xerox copy of printed ID proof which ID no was entered in the ticket but TTE did not accept, then I showed Original PAN Card of mine where TTE did not accept it either. And he also collected penalty from me Rs.520/= (Five hundred and twenty only) Excess fare ticket No. AL 0252793 to travel in the same train and birth. Now I want to know whether I should pay the penalty even if I showed the PAN card ID proof, also the penalty amount. Regards Sathish email ID : [protected]@yahoo.com

i had been booking my e-ticket for 2 pax via state bank net banking transation ref no. IG00HRCMY0 for Rs.4012.47 on 11/12/2014 01:43:34 ..My account has been debited successfully but my ticked is not booked and i didnt even get PNR no...my transaction id of e-ticket is [protected] .my date of journey is 04/01/2015 from howrah to nagpur .i want refund asap..

Hi, On december 3, 2014 I booked a ticket for 2 passenger for super ACExpress Train Name:12624/CHENNAI MAIL and I made an payment through HDFC netbanking. Later on When I checked PNR status understood that ticket is not booked. Some transaction failure occured. I dont know how it happened, Even amount from my account was deducted around 2500. So I waited for refund for 1 week, still my amount didnt got refunded. So please do necessary steps to rectify problem

Dear sir/Medad I Req to Transation id :[protected] Train no:07506 Date of journey:22/12/2014 From:kottayam To tirupati in sleeper class booked in irctc.co.in money transfor in my account But not booked ticket Bank transation id is:[protected]G00HQHRT3 Amount 1520/- plz return in my account Name:Sreedhar Mobile number:[protected] thanks sir

I was booking my ticket throgh irctc e-ticket at last i make payment vai sbi debitcard ticket amount Rs 1878.72 on POS2002 at IRCTC txn#[protected]at 6.59 pm on 10_12 201. debited from my account. But the ticket was not shown only debit massage given by the bank .Kindly check the same and return back the debited amount

On Dec-10'2014, I was trying to book 2 tickets online(irctc) and in the middle, the payment was successfully carried out (debiting 612 rs. with netbanking -sbi) but when it returned to the irctc site, it showed message like "Rejected from Bank [Transaction Id: [protected]] You can choose another payment option and try again" (refer attached image) I checked my online account and found like amount has been debited as I received an sms too. What should I do?

today (09/12/2014) i was booked through irctc online train reservation by sbi master debit card.my account debited reservation amount Rs 234/- but i am not getting conformation sms and authenticated booking status, please reply what did happen. by saravanan

Dear Sir, I am Suraj Kumar, PNR No. - [protected] Train No. - 12450 Boarding NZM to PNVL, When Departed from Nizammudding Station, Pantry Service People, They were sell Tea and Breakfast food and charged Tea for Rs. 10, Breakfast Non Veg - Rs. 50, and Lunch - Rs 120/150 (Veg/Non Veg - 3Chapati, Some Rice, Dal, paneer Subzi / Chicken 1 Pcs, Veg - 3Chapati, Some Rice, Dal) They were charged every pasenger in the Train. I complaint against these type of Service, Kindly check and provide food The IRCTC Menu in Train. Regards Suraj Kumar Mobile No. - [protected].

SIR i am lalit sharma...FOR PNR NO -[protected] I WAS TRYING TO BOOK RETIRING ROOM IN coimbatore jn BUT WITHOUT BOOKING RETIRING ROOM AMOUNT deducted from my account. THE STATUS IS NOT BOOKED AND PAYMENT DEDUCTED.MY WHOLE DAY WASTED WITHOUT BOOKING RETIRING ROOM PLS REFUND MY AMOUNT AND IMPROVE THE SERVICE [protected], 06-jan-2015, Not Booked, Settlement Requested, 9-dec-2014 and [protected], 06-jan-2015, Not Booked, Settlement Requested, 09-dec-2014...plz resolve it

Dear Sir, Referring to the subject mentioned above, I have to state that I have not received the full amount; I am entitled to despite filling TDS on time. I had spoken to IRCTC’s customer care on several occasions and they assured that amount will be credited by IRCTC directly to the account number but nothing have been done so far from IRCTC. I am entitled to know that under what circumstances the IRCTC have not refunded my amount of the PNR number ([protected], [protected] and [protected]) mentioned above. I Hope to receive your reply soon. Yours sincerely, Syed Rizwan Ahmed News Correspondent All India Radio New Delhi-110001 Mob: +[protected]