Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

We had booked below mentioned ticket on 14th Aug for travel from delhi to mumbai. Only one passenger ticket got confirmed rest two passenger ticket was on waiting list only W1 and W2. We haven't got refund two passenger who didn't travelled due to waiting list kindly confirm refund status urgently. No where in website is metioned that waiting list ticket has to filled TDR for refund. Booked Ticket History Transaction ID: [protected] PNR No: [protected] Train No./Name: 12954 / AG KRANTI RJDHN Date of Journey: 15-Aug-2014 Date Of Boarding: 15-Aug-2014 Class: THIRD AC (3A) From: H NIZAMUDDIN (NZM) To: MUMBAI CENTRAL (BCT) Boarding: H NIZAMUDDIN (NZM) Resv Upto: MUMBAI CENTRAL (BCT) Quota: TATKAL (CK) Ticket Type: E-Ticket Passenger Details Payment Details Payment Option: Visa/Master Card(Powered By HDFC BANK) Ticket Charge: 7170.0 Service Charge: 22.47 Total: 7192.47 Booked Ticket History Transaction ID: [protected] PNR No: [protected] Train No./Name: 12954 / AG KRANTI RJDHN Date of Journey: 15-Aug-2014 Date Of Boarding: 15-Aug-2014 Class: THIRD AC (3A) From: H NIZAMUDDIN (NZM) To: MUMBAI CENTRAL (BCT) Boarding: H NIZAMUDDIN (NZM) Resv Upto: MUMBAI CENTRAL (BCT) Quota: TATKAL (CK) Ticket Type: E-Ticket Passenger Details Payment Details Payment Option: Visa/Master Card(Powered By HDFC BANK) Ticket Charge: 7170.0 Service Charge: 22.47 Total: 7192.47

Dear Sir/Madam, I had booked a tatkal ticket from KGQ to TVC journey date 25Aug2014, but the train got late from more than 12 hours and I had to take alternate form of travel to reach TVC.I had filed the TDR the next day at 26-Aug-2014 13:45:07 HRS after reaching TVC by bus.Now the status of TDR is showing CR Repudiate.I had to reach TVC in order to cancel file TDR as the railway inquiry person told I had to do it online itself.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. PNR: [protected] Transaction ID: [protected] Date of Journey: 25-Aug-2014 Ticket Amount: 1630.0 TDR Filing Date: 26-Aug-2014 13:45:07 HRS TDR Zone: SOUTHERN RAILWAY (SR) Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY

hi, toay i booked todaythat is on 19/09/2014 from SBC to bam in 3A amount Rs 1527 deducte from my SBI account uring online payment.but ticked is not booked but amount is educted so i did again ticket, please refund that failed transaction amount, my trasection ID is [protected] date of boarding 3/10/2014 from SBC(banglore) to Bam(berhampur) in prasanti train

I was travelling along with my family on the 11th of september 2014 in cape mumbai express. pnr no. [protected]. date of journey : 11 sep 2014. train no. 16382.. we had a worst time during the entire journey. we had bed bugs in the bed spreads given n also bed bugs roaming all over our luggages. we even were harrased by the caterers overcharging each food items they sell right from tea/coffee. had spoken to the manager but in vain. he was touching our feet n asked us to forgive. They behaved very unproffessionally. manager name: Monu Singh. Attendant name: Deepu. Caterer owner: A.K AGARWAL. hoping to get a response from you . Thank u.

Dear sir, I had tried for booking TATKAL on Date of Booking: 11-Sep-2014 for the train Train No./ Name: 16315/KOCHUVELI EXP, Transaction ID: [protected] through HDFC netbaning. But transaction got failed. But it is showing Payment Status: Payment Settled.But amount is not credited Below specified are the details Transaction ID: [protected] Train No./ Name: 16315/KOCHUVELI EXP Date of Booking: 11-Sep-2014 Date of Journey: 12-Sep-2014 Date Of Boarding: 12-Sep-2014 Date of Arrival: 13-Sep-2014 From: BANGALORE CY JN (SBC) To: ERNAKULAM JN (ERS) Boarding At: BANGALORE CY JN (SBC) Resv Upto: ERNAKULAM JN (ERS) Quota: TATKAL (CK) Class: SLEEPER CLASS (SL) Payment Status: Payment Settled Bank Name: HDFC Bank Reservation Status: Not Booked Transaction Amount: 456.24 No. of Adults: 1 No. of Children: 0 Ticket Type: E-Ticket Refund Details Refund Status:REFUNDED Refund Date:13-Sep-2014 Refund Amount: 456.24 kindly, do the needful and credit my amount to my account. Regards Nivin Mathew

I tried to purchase a online ticket from Thiruvananthapuram to Chennai on 11/07/2014 (journey date 14/07/2014).The amount of sleeper class ticket Rs 492 is deducted from my account in the same time.txn#[protected]. But I did get any message from IRCTC (my email ID: [protected]@gmail.com), So I could not travel, .My ticket amount is not refund yet. Immediatly refund that amount with interest. T.Johnson

hi this is SATHEES KUMAR .i was booked one tatkal train ticket from mas to rasp, that ticket was not conformed, and automatic cancelled, total cost of ticket is 416.24rs bank charge 7.72rs total cost of my ticket 423.96 rs .debit in my account.but refund amount is 381.96, total loss 42rs, that loss amount how much cost i given to irctc & bank? note: one ticket booking how much cost given to irctc & bank? why i given to cost for automatic cancelled to irctc & bank? very worst in irctc money money only irctc

Dear Concern, My self Yajuvendrasinh Parmar i was trying to book a tatkalticket from Bhuj to Ahmedabad by online booking portal IRCTC but when foundtickets are available wrong error occurs that you are permitted only 2 tatkal ticketsbetween 10 to 12pm per IP address but how come wrong error occurs without bookany tickets on my IP address 10.24.167.110 and from my mayur3131 ID. Request to share my registered complaint number and confirmback...

As Details mentioned below, Booked my tickets on the below mentioned dates and two days after the ticket booking extra money as commission is deducted from my SBI account without any prioir intimation and authorisation. Already at the time of booking IRCTC has added the service charges then what for this deduction has been done ?Kindly take a appropriate action and return the deducted amount as soon as possible. Its very shameful... 16-Sep[protected]Sep-2014) TO TRANSFER INB IRCTC-RAILWAY TICKET BOOK Railway Ticket Booki [protected]IGZ6707411 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 291.24 16-Sep[protected]Sep-2014) TO TRANSFER INB IRCTC-RAILWAY TICKET BOOK Railway Ticket Booki [protected]IGZ6714842 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 291.24 18-Sep[protected]Sep-2014) DEBIT ICG[protected]IGZ6714842Commission of IGZ67 11.25 18-Sep[protected]Sep-2014) DEBIT ICG[protected]IGZ6707411Commission of IGZ67 11.25 Thanks Dr.Vaishali

I m a regular customer of IRCTC. I frequently book tickets from the counter. But i dont understand why the rules are keep on changing whenever i go to book tickets. I always book tickets from CBD belapur station this time wen i went in the morning to buy tickets i had all the documents original pan card and Xerox as well i waited there for around 1 hour and when my turn came the booking clerk Named MR S M Sakhare said you have to book the ticket from counter no 2 Reason mentionaed was you are not self travelling . I really don't understand if i m waiting there for around 1 hour and then suddenly i will get to know this how would i react.. Is dis rule is applicable everywer or its just made for there convienence..how does it matter if i m taking the tickets from counter no 1 or 2???? And if the rule is applicable y is it not mentioned on the IRCTC website or at the counter itself.

hello sir, i am travelling from pune to bangalore in this train and the quality of food is pathetic here. the water which we are provided by meals on wheels staff we can see dirt inside it, the bottles are not sealed qnd they fill it up in train and sell which is very unhygenic. please see as this is matter of priority as anyone can get sick after eating this kind of food. thank you

Dear Sir/Madam, i was traveling in Train CHETAK EXPRESS (Train no. 12982) on 15/09/14 from Ajmer to Delhi Sarai Rohilla, when i booked my ticket it was WL/8, on journey date showed P1-RC, S-5, 47 and my name was appearing first in the RAC. When i requested to TTE to provide full seat if available, he did not provide that although he was providing others. Since my name was first in list and on priority basis i should have given the seat.

On 29/07/2014 vide the subject mentioned order id; I ordered two units of ''BWSP B/W paw prints-small / Gardenia'' and Rs. 648/- is paid online by HDFC Bank credit card through EMI mode on that date around 05:29pm. I have got confirmation SMS from HDFC Bank authorities regarding payment of Rs. 648/-. But on 06/08/2014 only one unit is received by speed post. On the very same day; I wrote to irctc regrading the inconvenience caused to me and they replied me with the following e-mail:- Subject:Re: -Shipment details of your order no. IRSP5721161 ??? shop.irctc.com From:[protected]@irctc.co.inFri, 8 Aug '14 12:03p To:Youandothers Dear Customer, Thank you for writing to IRCTC Shopping Portal.This is with reference to your e-mail dated Aug 7, 2014 regarding the order number IRSP5721161.The second unit of ''BWSP B/W paw prints-small / Gardenia'' will be dispatched within 24-48 hours from the fulfillment center.It will be delivered to you within 5 working days post dispatch. Please note, if dispatched via Speed Post, the order will be delivered within 20 working days. For further assistance, kindly refer to http://shop.irctc.co.in/CustomerService.aspx Best Regards, Saumya Mishra Customer Service SpecialistIRCTC Shopping Portal But till date inspite of repeated e-mails from my part fetched no results. They did not reply nor the item is recieved. If they are unable to deliver the second unit of the item; then they should refund the amount for the second unit. The e-mail id [protected]@irctc.co.in is not receiving any e-mail and is a total failure. I am paying the EMI amount to HDFC Bank at regular intervals. I want either the second unit or refund of the amount of second unit. Please be kind to do the needful.

Hi, I had filed TDR for PNR No. [protected] as Train was delayed more than 3 hours (almost more than 12hrs). the TDR has been marked failed "Invalid TDR Timestmap : DELAY". TDR status is "CR Repudiate". As train is delayed more than 3 hours passenger was not travelled. Date of Journey: 02-Sep-2014 21:10 hrs, TDR filed on 03-Sep-2014 07:16:44 HR. Also very very worst response from 139 as they were holding the call for more than 15 minutes and disconnecting the call without any reply. Regards Jagadeesh P

Dear IR/IRCTC, The contractors of IRCTC ( Meals on Wheels ) demand not less that 200 rupess Bakshish (as what they call it) and keep on pestering and irritating the passengers for Money. In one such incident one of my co passenger was robbed of this purse containing money in the H1 compartment A cabin on the train that departed H Nizamuddin on 14-Sep-2014, Train No./Name: 22694 / BANGLORE RAJDHNI. The police complaint has been lodged and it is confirmed by the police to be the Handiwork of an IRCTC contractor ( Meals on Wheels ) who come in demand of Bakshish shamelessly. When refused to give the demanded money they resort to theft and robbery. Please do not spare these employed thieves. Regards Sandeep BN

I was traveling in AC 3 tier coach (B1) of train no 12511-Raptisagar from thrissur to trivandrum on[protected], but had to suffer a lot of trouble due to mouse problem. The coaches are not clean. Found lot many cockroaches too.They were running around all the time. I hope railways will do something about this. Sigh

sir, I cancelled the following tickets booked under irctc but the amount has not been credtd into my account so far.
S.No.Transaction ID Transaction Date CancellationID /RefundID Transaction TypeTrans.Amt()Refund.Amt() Bank Refund Status Refund Date
1 [protected] 02-Sep-2014 [protected] CANCELLED 161.24 120.0 SBI SENT_TO_BANK
2 [protected] 02-Sep-2014 [protected] CANCELLED 236.24 165.0 SBI SENT_TO_BANK
3 [protected] 02-Sep-2014 [protected] CANCELLED 421.24 350.0 SBI SENT_TO_BANK
4 [protected] 02-Sep-2014 [protected] CANCELLED 416.24 300.0 SBI SENT_TO_BANK

Hi, I had filled for TDR for PNR - [protected]. However, the TDR has been marked failed "Invalid TDR Timestmap : DELAY". TDR status is "CR Repudiate". The train was delayed more than 3 hours, hence we did not travel. Regards, Sumit.

I booked a confirmed tatkal ticket, however after booking it was reflected as 'Cancelled' and no refund since it is a confirmed tatkal ticket. I rebooked another ticket immediately due to urgency of my journey. Spoke to customer care but refused to help. Kindly help if i can get that refund. The PNR for both the tickets are: [protected] ( AUTOMATICALLY CANCELLED) & fresh rebooked: [protected] Plz help. my mob no: [protected]

We booked a ticket through IRCTC online but on journey date Train has been cancelled and i didn't get the refund amount till date 13/09/2014 booked History Train no. / Name 15484/ MAHANANDA EXPRESS DATE OF JOURNEY 24 AUGUST 2014 TICKET BOOKED ON 21 AUGUST 2014 PNR NO. [protected] TICKET CHARGES = Rs.645 TRANSZCTION ID [protected] With regards; Anish Sharma [protected]@gmail.com