Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir, On 5th June 14, I have booked train ticket from IRCTC and payment got failed and my amount was deducted from my account. transaction id is [protected], IRCTC has given instruction to the bank to refund the amount but till date I have not received the amount back. same thing i have written to hdfc bank but but they are suggested pleas write to IRCTC.please resolve the issue and refund my amount in my account. For your reference i am attaching the earlier communication with bank Dear Mr. Kumar, Thank you for writing to us. This is with reference to your e-mail dated June 17, 2014 with Subject line : "'HBL=[protected]' Others Ref No:[protected][protected] 13:34:58". This is in reference to your e-mail regarding the non-receipt of your payment done through Direct Pay to the Merchant / Service provider. The only role of HDFC Bank is in facilitating the payment. The offering / terms and conditions of the product are laid down by the Merchant. Your account has been debited and the payment has already been made to the Merchant / Service provider. For any clarifications, we would request you to get in touch with the customer care team of IRCTC, who, on your instructions, will initiate the necessary rectification. In case, if the merchant is denying of the receipt of the payment towards the stated transaction even after 5 days of the transaction date, request you to bring this to our attention for necessary action. Warm Regards, Christopher Samuel Customer Service Officer Customer Support Team HDFC Bank Ltd. Dear Sir, On 5th June 14, I have booked train ticket from IRCTC and payment got failed and my amount was deducted from my account. Transaction id is [protected], IRCTC has given instruction to the bank to refund the amount but till date I have not received the amount back please resolve the issue and refund mu amount in my account. Regards Praveen Kumar Regards Praveen Kumar

I have travelled on 17th june 2014 in bangalore express 16525 from kottayam to coimbatore in ac 2tier a2 seat no 29 vide pnr no.[protected]. While getting down at coimbatore i have forgotten to take my spectacle from the seat. Kindly help me to get back the same. Spectacle is titan eye care in black spect cover.

N. Rajagopal, 118a dayal street kaundamplayam coimbatore 641 030 mob. [protected]

N. Rajagopal

I tried to book ticket on[protected]:20:00 ist) from Gorakhpur Jn to New Delhi for 3 persons and an amount of Rs. 997.48 debited to my account but ticket was not booked. Till today i.e. 18.06.2014 the amount is not refunded to my account. The transaction ID of IRCTC site is [protected]. Please refund the amount .

I got the e-ticket booked online under PNR No.[protected] from my Login ID on 27th May, 2014 consisting of 5 passengers. It was a confirmed ticket for all 5 persons under Coach/Birth No(s) C1-21, 22, 23, 24 & 25. On 16th June, 2014 at 7.44 p.m., I received a message on my mobile informing that “Your ticket Partial Cancelled and amount 1110 will be refunded in your account.” I am shocked to receive this message as I never got the ticket partially cancelled nor I requested for its cancellation. When I checked the PNR status, I found that 3 out of 5 passengers tickets were cancelled in a sequence i.e first, third and fifth passenger (C21, 23, 25 - odd numbers). On enquiry from Railway Helpline[protected] over telephone and through various e-mails to [protected]@irctc.co.in, I was informed as under : a) The ticket under PNR:= [protected] is successfully partly cancelled at your own end. b) The ticket under Pnr no [protected] was booked using upgraded version and to check the booking history, please follow the given path Log in>Proceed for booking>My Transaction>Booked ticket history. c) Your PNR NO:[protected] is canceled by your end only with the user id:-avneet1993 The above reply was totally evasive/stereotyped and not in consonance with the queries made by me as under : (1) These tickets were not cancelled by me i.e from my login ID using my PC/my Mobile etc. nor I made any request for their cancellation. (2) As nothing is being displayed in the history (booked/cancelled tickets) either in old as well as upgraded version of your site, please tell how the cancellation event has been exercised from my end. I have also forwarded / attached all the screen shots (to [protected]@irctc.co.in) that has been captured from your site on 17/06/2014. No screen shot shows the details of the ticket booked on 27 May 2014. I, therefore, request you to provide me the details how the cancellation event has been carried out and what was the mode of cancellation. Also provide the IP details/e-mail/number details used for cancellation. Please expedite the issue and provide with a proper resolution as the Journey date is 23rd June, 2014. I also request that this issue should not be assigned to a Customer Care Executive and some senior level official should look into the matter immediately as I have already wasted one full day following up the matter with them and have suffered too much harassment and mental torture. (Avneet Singh) M-[protected] / [protected]

Sir on 13/06/2014, I booked ticket(tatkal) from Gangapurcity to delhi. The amount of Rs. 312 deducted from my account but ticket failed to ganarate. Transactin ID no.[protected]. Plz refund the amount in my account no [protected]. I will be greateful to you.

I travelled on the Goa- Hubli train on 4th June 2014 by the three tier AC Compartment. To my disgust throughout the journey, there were cockroaches roaming all around the place while eating food and also while sleeping. Also, when I asked for the complaint book in the train, the people said that they do not maintain any such book . When is it that we would see a change in the maintainence of the 'Prestigious' Indian railways. Would like to hear about the change made to resolve this. Thank you

Sir / Madam

With Due respects

I Booked Tatkal Ticket : dated 12/6/2014 from GURGAON TO JAMMU TAWI as train number 12413 . Transition done with payment conformation no : 35680219 but ticket not generated / confirmed . Server time out show, as waited for 3 days to refund still not got .


For yours kindness, please look into the matter immediately ASAP

So far I have not received the failed transactions amount which was happened on 05.06, 14 as details given below. 01. Transaction ID No: [protected] for an amount of Rs. 861/- 02. Transaction ID No: [protected] for an amount of Rs. 861/- 03. Transaction ID No: [protected] for an amount of Rs.861/- 04. Transaction ID No: [protected] for an amount of Rs.861/- Please refund the above amounts at the earliest. A.V.S.Malleswara Rao Cell No: [protected] Mail ID : [protected]@gctindia.com

i had booked 5 tickets in internet banking on 7th june 2014 and my tickets are been waitlisted and i cancelled my tickets on june 16 2014 and i got a message ie sms that my money wil be refunded to my account but it has not been refunded yet, my pnr num is [protected] and my transaction id is [protected] and i kindly request to take immediate action to replace my account thankyou

on 16/6/14 i booked 2 tickets from my irctc account. But no details are found . The booked tickets PNR is as follows-[protected]( koraput to Rourkela date of journey 12/7/14) and another PNR no. is [protected] ( from Rourkela to madhupur d.o.j. 13/7/14

SMS received but no booking history found in my account. Kindly help me

i cancelled two tickets partially, in IRCTC site on 14/04/2014. The details of the transactions are : 1. Txn Id : [protected] Amt: Rs 2435/- this amount got credited in my sb a/c. 2. Txt Id : [protected] Amt: Rs 2435/- this amount did not get credited to my sb a/c. i have also attached the screen shot of the details about this txn available in IRCTC site. i request that the amount of Rs.2435/- be credited back to my SB account[protected], with ICICI BANK. thanks, Vasudevan Mob:[protected]

I'm Buy a Ticket In Varanasi Railway Junction - Oustide Agent - Railway Station Opposite, Ticket Cost is - 75 Rs + Commision 1 Rs but He is getting extra 4 rs as Commision Totally 75+5 = 80 Rs. He is Asking as Comission 5 Rupees from all Railways Passengers. Ticket Reference No:-UTS:GOSMBO2115 JTBS UTS:GOSMBO2116 JTBS I Have attached Ticket for you Reference

Dear Sir/Madam, With reference to the above subject I would like you to complain that I did not get me refund for the following Waiting List Cancellation E-ticket. 1. PNR NO. [protected] transaction ID: [protected] Train no./Name 12420 / GOMTI EXPRESS. Tickets cancelled on 16.06.2014 My IRCTC log in Id: hariomgpt Please refund total amount as fast as possible. Thanking you, Yours faithfully, Hariom Gupta

I booket tickets through e-ticket booking
PNR No. [protected], Train No./Name: Thirukkural Exp, Class 2A, From Jhansi to
Vijayawada Date of Journey is 14.06.2014. when I booked this ticket on 23 april
2014, booked as Wl3 and Wl 4. One day before travel this shown as confirmed and
on 14.06.2014 8.04 AM also shown as confirmed, But after chart prepared at
10.41 AM it shown as WL1 and Wl2. Because of this incident my travel plan
disturbed and i had another alternate ticket on 15.06.2014 by VSKP
swarnajayanthi from JHS to BZA which is confirmed, i have cancelled due to
this.

This is very very sad from IRCTC side, This
should not be happen to anybody. I feel there my be something has done in this
case by alloting my ticket to another passenger.

I seriously condemn this incidents by
IRCTC.


I am also sending written complaint to
IRCTC customer Care, Indian Railway Catering and Tourism Corporation Ltd., 9th
Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi Phone Number –
[protected] /[protected] Fax No. –[protected].


I feel very bad for this.


Thank you

Dr. Kiran Kumar T

Scientist, IGFRI, Jhansi- 28400

Dear sir, i have booked three ticket from yadgir to dadar on date of booking 02/06/2014 transaction id [protected] and PNR Number is [protected] and date of journey is 03/06/2014. the total cost of three ticket was 1146.24+11.25 commision. and status was waiting list under tatkal quta on booking. after chart preparation its remains same means waiting list 12, 13, 14. and they refunded me the amount 1045, they deduct rs 112.59 E-ticket under waiting list is not acceptable in the train then why they charged me that amount i.e 112.59. the ticket was waiting list plz check and do the needful thankyou sir my mail id is Faa.[protected]@gmail.com please refend my amount of rs 113.57 they are not refund me amount please take the action

1. After booking the Booking History is not showing anything.
2. Cancellation of E ticket is not possible without Ho story records
3. The Transaction is too long too much of Numerical the IRCTC my transaction can take only limited number of numericals..
4. Ticket booked after 1/6/2014 NO History?????

Sir, I am regular visitor of IRCTC website for booking tickets, past 15 days onwards on my computer it is showing as you have successfully migrated to new generation e-ticket booking and when I start booking ticket it continues when it comes to payment options only limited banks are shown. Earlier version SBI associate banks were shown now that option is not displayed kindly suggest me how to proceed further. Only State Bank of India payment option is shown among State Bank groups and I am a user State Bank of Hyderabad Card. Kindly respond to the compliant Yours sincerely A.S.Kishore

I am trying to cancel the ticket with PNR no [protected], train no22181 through irctc website, but the booking history does not show my ticket details, therefore am not able to cancel it. Even the customer care number is not working and there is No other way to cancel it.

Sir,
I have booked ticket from NZM to ERS on 05 Jun 14. The transaction is failed but the amount debited from my bank account. In the web site of IRCTC under my login it is showing the amount is refunded in account, but till date amount not credited in my bank account. The ticket details and shown in the web site is as follows:-

Ticket History
Pnr Number: 0 Transaction ID: [protected] Train No: 12432
Train Name: TRIVNDRM RJDHNI From Station: (NZM) To Station: (ERS)
Date Of Journey: 06-Jul-2014 Class: 3A Boarding: (NZM)
Resv Upto: (ERS) Date Of Booking: 05-Jun-2014 Total Fare: Rs 11542.47

Refund Details
Cancelled Date: 05-JUN-2014 Refund Amount: Rs 11542.47 Refund Status: None
Receipt Number: Refund Date:
Acronyms
Approved: Approved for Refund Refunded: Refunded in Account
Sent for Refund: Refund Instructions given to Bank

Please do the needful.
My email id : [protected]@gmail.com
Mobile number : [protected]

I have booked a ticket from user ID "hanee11" with PNR- "[protected]" 12616 / G T EXPRESS.

Date of Journey : 17-Jun-2014


But in my account section, the PNR number is not shown. I want to CANCEL the ticket as soon as possible.

Can you please resolve the issue to do so.