Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

To General Manager/Operations, Indian Railway Catering & Tourism Corporation, 9th Floor, Bank of Baroda Building, 16 Parliament Street, New Delhi - 110 001. I would like to draw your attention that while booking tatkal e-ticket through irctc, due to processing problems two tickets have been booked on same personal details. The 1st ticket booked went for the transaction failure and so I went for booking the other. Once...

Hi Team, The site is not working properly for getting up the SMS or printout. It is showing only the current month booking history. It is not showing up the entire history. Please find the images for more detail. The search is not working it is expecting all the details. Even the date is provide it requires all the fields as mandatory. How does the passenger knows his PNR number in his mind? Please do the need for the passengers in trouble like this. With regards, R. Ilayaraja [protected] [protected]

Respected sir,
IRCTC is not refunding my money for waiting list ticket pnr number:-[protected], Its already 16 days, but still they are not giving any response.According to rule IRCTC will take maximum 10 to 11 days for refunding of money.But still today they have not refund my money, kindly help me please
Warm regards,
Rishav

Dear sir,

we try to book ticket for my parents whose is the senior citizen for takkal booking. when we made payment for first ticket it showed error in irctc site. We checked the booking history and there is no booked history available.so we thought it is not booked. we tried again and this time it got booked and confirmed .

my userid is binnyjopc1 and mobile no:[protected]
Two pnr number below for travel person and same date .
We realized only when we say in booked history in the evening.
we have cancelledone of PNR since it is for travel person and same date
Since system as error we were not able the know the ticket is booked. currently we cancelled one of ticket since it is same ticket for both person .Request to refund the entire money since it is system issue and it did not appear in booked history when we checked after first transaction.

Select S.No. Transaction ID PNR Number Train No From To Date of Journey Reservation Status Date of Booking
1 [protected] [protected] 12696 CGY MAS 16-Jun-2014 Cancelled 15-Jun-2014
2 [protected] [protected] 12696 CGY MAS 16-Jun-2014 Booked 15-Jun-2014


PNR Status Details
PNR Number : [protected] Date : 16-Jun-2014
Train Number : 12696 Train Name : TVC CHENNAI EXP
From Station : CGY To Station : MAS
Boarding point : CGY Reservation upto : MAS
Class : 3A No of passengers : 3
Charting Status : Chart Not Prepared Upgraded Class :
Quota : CK
Remarks :


Status Report
Booking Status Current Status
CNF/B3/33/LB CNF
CNF/B3/36/LB CNF
CNF/B3/39/SL CNF


ancellation ID
[protected]
PNR Number
[protected]


Train Number
12696
Train Name
TVC CHENNAI EXP


Date of Journey
16-Jun-2014
Date of Cancellation
15-Jun-2014 21:36:43 PM


From
CGY
To
MAS


Quota
TATKAL (CK)
Class
3A


Boarding At
CGY
Reservation Upto
MAS


Departure DateTime
19:50
Arrival DateTime
09:50


Booking Amount
3735
Cancellation Charges
3735


Refund Amount
0
No. of Cancelled Passengers
3


Passengers
SL No.
Name
Age
Gender
Booking Status
Current Status
1
P K CHERIAN
78
M
CNF/B3/34/MB
CAN
2
MARIAMMA CHERIAN
68
F
CNF/B3/35/UB
CAN
3
JISSMOL JOSEPH
28
F
CNF/B3/37/MB
CAN

Thanks

Binny jo

TICKET ID 4144762. IRCTC TELLING NO REFUND FOR TAKKAL BOOKING BUT THEY ACCEPT SAME PASEENGER, SAME TRAIN, SAME DATE, SAME ID PROOF BUT GENERATOR ERROR THEY ARE NOT ACCEPTING SO PLEASE DO THE NEEDFUL

Dear sir, I have booked a ticket of PNR Number [protected] and transaction id [protected] from bhind to indore journey date 07.06.14. i got cancelled the ticket on 5th june 2014 around 3 to 4 pm which is 48 hrs before the departure of the train.Train Departure time is 7th June 8PM..The deduction amount should be Rs 60/- per ticket but Rs 80 per ticket was deducted. Also if it is with in 48 hrs then 25% of the ticket amount should be deducted but how Rs80/- per ticket is deducted. kindly clarify me? I have also not get any refund till date after 11days of cancellation of my ticket.i called the CC they are telling some gateway issue.but when i will get my refund.i am also sending to clarify me the details but i got the reply with amended rules for cancellation .i know all the rules for cancellation .i am asking about the clarification of Rs 80/- per passenger deduction, i am getting the reply with attached rules but there is no clarification. i have send 3 mails but i got only one reply with rules. so i am sending you the mail, so that tell me the details 1) How Rs80/- per passenger deducted ? 2) Why refund is late and when i will get my refund ? just answer me the above two questions .do not send me the rules again.it is available on Irctc site.i am sending no of mails but no reply from irctc side. The reference nos are [IRCTC #4155224] and [IRCTC #4150459] but not getting any reply Regards saroj nayak mob:[protected]

I have booked the ticket on 9th June 2014, Since these tickets are not available on booked history unable to cancel the tickets . Could you please tell me what should i do as travelling date is ahead. No one is responding IRCTC Customer care people. Could you suggest me what will i do.

Userid:- russ1990 PNR number:- [protected] Portal has been changed and no tickets are shown in booked history. I want to cancel this ticket but I am unable to. This ticket is under tatkal scheme, if it gets confirmed before cancellation I will not get any refund.

i booked one ticket from datiya to udaipur on 5th june 2014 but due to some reason i cancelled that ticket & ticket cancelled but the refund of the ticket is not credited even after the 14 days . so please kindly give my money back as early as possible . transaction id :[protected] train no:19665 from datiya to udaipur refund amount is 620 rupees please refund my amount of cancelled ticket

Even though there is a pantry car compartment is there in this train for part one and a half years. The food has been collected from outside and delivered in the train in a very high rate. The quality of food is also very bad. I request you to please look into the matter and start the pantry car as soon as possible. Thank you!

I tried to book one TATKAL ticket before 15 days Saturday(07/06/2014) from MAS TO NZM and the transaction got failed and Money got deducted(2900 Rupees).Still i didn't receive my money back in the account.Kindly look into this issue. Transaction id: [protected]

IRCTC disables the payment through SBT internet banking and SBT debit card. This is also for other state bank associates. SBI and some other banks have the facility for internet payment. This is very difficult for common people since they have no SBI and other private banks account. please make necessary arrangements for that

I cancelled 3 tickets on 5th June 2014. Today is 18th June 2014. still i did not receive the amount. why IRCTC is taking this much time in refunding the amount. 1. Pnr Number: [protected] Train No: 18309 2. Pnr Number: [protected] Train No: 08503 3. Pnr Number: [protected] Train No: 18309 When booking the tickets, the amount is deducting from account in few minutes. In refunding why you are taking many days. This is too bad. Please give reply to mail id...ramesh.[protected]@gmail.com

Dear Team, I would like to raise an issue with consumer forum about refund not credit to my account for above mentioned PNR number. I have raised TDR on 16-Jan-2014 for sum of INR 6600. TDR reason: Train late more than 3 hours from departure. TDR reference number ekt[protected]. Regards, Eisa Z Haidery

Cancelled Tickets History


Pnr Number:
[protected]
Transaction ID: [protected]
Train No: 12457


Train Name:
DEE BKN S F EXP
From Station: DELHI S ROHILLA(DEE)
To Station: SRI DUNGARGARH(SDGH)


Date:
14/6/2014
Class: SL
Boarding: DELHI S ROHILLA(DEE)


Resv Upto:
SRI DUNGARGARH(SDGH)
Quota: Tatkal
Booked By:


Ticket Details


S#
Name
Age
Sex


Res-Status
cancellationDate


1
sharmila kumari

26
Male


Cancelled
[protected]


Refund Details


Cancelled Date13-JUN-2014
Refund Amount: Rs 0.0
Refund Status: None


Receipt Number: Refunded: Refunded in Account


Acronyms


Approved: Approved for Refund
Refunded: Refunded in Account


Sent for Refund: Refund
Instructions given to Bank

Dear sir

I had booked the ticket by irctc and now i am unable to cancel the ticket it is not showing in booking history
Detailed are as mentioned below,
Gimb to brc
Date of booking 23/04/2014
Date of journey : 19/06/2014
Pnr no [protected] transaction id [protected]

Kindly help

Thanks and regards
Alok dixit

[protected]

my TICKET PNR NUMBER [protected] . my user id koti486. i have booked ticket from RJY to KJM (17210). i have canceled ticket on[protected]. my Date of journey[protected] Transaction ID: [protected]. i have used ICICI CREDIT card for payment.

Dear Sir, On 5th June 14, I have booked train ticket from IRCTC and payment got failed and my amount was deducted from my account. transaction id is [protected], IRCTC has given instruction to the bank to refund the amount but till date I have not received the amount back. same thing i have written to hdfc bank but but they are suggested pleas write to IRCTC.please resolve the issue and refund my amount in my account. For your reference i am attaching the earlier communication with bank Dear Mr. Kumar, Thank you for writing to us. This is with reference to your e-mail dated June 17, 2014 with Subject line : "'HBL=[protected]' Others Ref No:[protected][protected] 13:34:58". This is in reference to your e-mail regarding the non-receipt of your payment done through Direct Pay to the Merchant / Service provider. The only role of HDFC Bank is in facilitating the payment. The offering / terms and conditions of the product are laid down by the Merchant. Your account has been debited and the payment has already been made to the Merchant / Service provider. For any clarifications, we would request you to get in touch with the customer care team of IRCTC, who, on your instructions, will initiate the necessary rectification. In case, if the merchant is denying of the receipt of the payment towards the stated transaction even after 5 days of the transaction date, request you to bring this to our attention for necessary action. Warm Regards, Christopher Samuel Customer Service Officer Customer Support Team HDFC Bank Ltd. Dear Sir, On 5th June 14, I have booked train ticket from IRCTC and payment got failed and my amount was deducted from my account. Transaction id is [protected], IRCTC has given instruction to the bank to refund the amount but till date I have not received the amount back please resolve the issue and refund mu amount in my account. Regards Praveen Kumar Regards Praveen Kumar

I have travelled on 17th june 2014 in bangalore express 16525 from kottayam to coimbatore in ac 2tier a2 seat no 29 vide pnr no.[protected]. While getting down at coimbatore i have forgotten to take my spectacle from the seat. Kindly help me to get back the same. Spectacle is titan eye care in black spect cover.

N. Rajagopal, 118a dayal street kaundamplayam coimbatore 641 030 mob. [protected]

N. Rajagopal

I tried to book ticket on[protected]:20:00 ist) from Gorakhpur Jn to New Delhi for 3 persons and an amount of Rs. 997.48 debited to my account but ticket was not booked. Till today i.e. 18.06.2014 the amount is not refunded to my account. The transaction ID of IRCTC site is [protected]. Please refund the amount .

I got the e-ticket booked online under PNR No.[protected] from my Login ID on 27th May, 2014 consisting of 5 passengers. It was a confirmed ticket for all 5 persons under Coach/Birth No(s) C1-21, 22, 23, 24 & 25. On 16th June, 2014 at 7.44 p.m., I received a message on my mobile informing that “Your ticket Partial Cancelled and amount 1110 will be refunded in your account.” I am shocked to receive this message as I never got the ticket partially cancelled nor I requested for its cancellation. When I checked the PNR status, I found that 3 out of 5 passengers tickets were cancelled in a sequence i.e first, third and fifth passenger (C21, 23, 25 - odd numbers). On enquiry from Railway Helpline[protected] over telephone and through various e-mails to [protected]@irctc.co.in, I was informed as under : a) The ticket under PNR:= [protected] is successfully partly cancelled at your own end. b) The ticket under Pnr no [protected] was booked using upgraded version and to check the booking history, please follow the given path Log in>Proceed for booking>My Transaction>Booked ticket history. c) Your PNR NO:[protected] is canceled by your end only with the user id:-avneet1993 The above reply was totally evasive/stereotyped and not in consonance with the queries made by me as under : (1) These tickets were not cancelled by me i.e from my login ID using my PC/my Mobile etc. nor I made any request for their cancellation. (2) As nothing is being displayed in the history (booked/cancelled tickets) either in old as well as upgraded version of your site, please tell how the cancellation event has been exercised from my end. I have also forwarded / attached all the screen shots (to [protected]@irctc.co.in) that has been captured from your site on 17/06/2014. No screen shot shows the details of the ticket booked on 27 May 2014. I, therefore, request you to provide me the details how the cancellation event has been carried out and what was the mode of cancellation. Also provide the IP details/e-mail/number details used for cancellation. Please expedite the issue and provide with a proper resolution as the Journey date is 23rd June, 2014. I also request that this issue should not be assigned to a Customer Care Executive and some senior level official should look into the matter immediately as I have already wasted one full day following up the matter with them and have suffered too much harassment and mental torture. (Avneet Singh) M-[protected] / [protected]