Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have logged in IRCTC.CO.IN website on[protected] time 10.00 am for the booking of Tatkal Railway Ticket. I have faced lots of problem while booking my ticket, (1) The site is too much slow (2) The site shows its business and process the ticket. (3) There is no proper, correct and exact information of seats available provided while booking the tatkal ticket. (4) When tatkal ticket is available in the train the sites uses to show the availability but makes the server too slow that while processing the payment section one gets trapped. (5) As the transaction could not be completed, ticket is not booked. On the other hand money is deducted from the account and transferred to IRCTC and IRCTC displays a result transaction settlement request. Money is being with IRCTC for 2-10 days (6) Once if ticket is not booked again I have to made a booking for tatkal ticket during that time the ticket comes to the position of waiting list. On the above problem I want to say that I got mentally hashed by the IRCTC site I feel like I have been cheated while making the transaction as the money got deducted (i.e Rs.3397 Transaction ID : [protected]) and I am with empty hand, My money will be with IRCTC for several days. I was scarred to book another tatkal ticket as again the Transaction will be shown not completed and money will be deducted from my account. The site scared a lot. Many a Time Online Ticket use to not confirmed and Money stays with IRCTC for several days. Few day back my ticket was booked for[protected] ticket was in waiting list. Ticket not confirmed (Transaction ID : [protected], Amount Rs. 2617.47) is still with IRCTC.CO.IN for how many days it will be I dont know. I will kindly request Railway Board Members and the people to look in the issue of the Tatkal Ticket Booking through IRCTC.CO.IN which is cheating people. I have been cheated and mentally harassed with the service provided by the IRCTC which uses to charge we people with the IRCTC Service Charges# (Incl. of Service Tax) The Railway Board Members should take this matter seriously as this is the Government Railway for the people not to profit any individual. Tatkal itself mean an emergency so if I am being harassed in an emergency it may hamper the life style. Am uploading some images of the failed transaction and messages which is displayed by IRCTC.CO.IN It may be helpful

Hi, Without any proper reason my account is deactivated.That cause me so many trouble. please help me to and try to restore my ID . There is so many plan ticket with this ID and I need this ID for my future plan travel. My ID --vinocmc Please contact me on this mail [protected]@rediffmail.com

Very poor website in the world - only one IRCTC. IRCTC working under some agencies not under by central government. Its true. I[censored] say, this website slow is because of number o[censored]sers is high. Why the same is not happening in private users like Google/Yahoo.. Etc., If I have to book the tickets through agency, I am getting freely. If this is the thing, why u are keeping the website for customers. Please do the needful.
G VIJAYA KUMAR
91 [protected]

IRCTC provides a useless e-ticket booking interface which is slower than watching a banyan tree grow. There are thousands of technology companies in India any of which is capable of building a more than decent website. Yet they stick with whoever is doing their website currently and torture passengers. This just proves their utter contempt for their customers. Please ask them to have a tie up with a decent software company and provide a good website so that passengers can book a ticket without needing an hour and a half and lots of good luck. Any college student can make a website 10 times better than their current site.

sir my name is jignesh p barot and i have booked 4 e ticket with pnr no [protected] for dt:- 8/02/14 from ernaculam to ahmedabad in w/l status and after chart confirmation only 2 tickets was confirm so we had to travel only 2 person for other 2 person we have obtain certificate for claiming refund of fare from tte and also file tdr online for refund claim we have also posted a original copy of claiming certificate to group general manager, irctc ltd new delhi by registered post no= EG[protected]IN on date 11/02/14 and it is delivered to authority on 14/02/14 tdr filling no is ekt[protected] and since last 3 month there is under process they are saying railway department not giving confirmation their last mail was as follow Dear Customer, Sorry for the inconvenience.Kindly note that your refund case of PNR No.[protected] has been forwarded to CCM/NWR Railway on 21-Mar-2014 As refund is yet to be received from concerned railway, we have sent a reminder on 23-April-2014 with all the papers pertaining to your refund case to concerned railway. As soon as refund, if any, received it will be credited to your card account. With regards, TDR TEAM i have provided all the proper certificate and documents of proof although they are delaying my refund so pls help me jignesh barot vadodara

I have booked 3 online tickets .one from Alappuzha to New Delhi-PNR No.[protected]-transaction id [protected] and two nos.from New Delhi to Alappuzha- PNR No[protected]- transaction id [protected] under my user id KAYI. My user id and password is seen deactivated by irctc on 07.5.14. I have to cancel the above tickets.As my login password and user id is deactivated, I cannot cancel the tickets. Kindly take necessary action to re-activate my login id and password so as to enable me to cancel the e-tickets and get refund from irctc.

Dear Sir,

This is for kind attention that the following two tickets were cancelled on 01/05/2014. Till date it has not credited to my card a/c. Still showing "Approved" in your portal. Could you please look into the same. As per my earlier experience amount always refunded maximum by 3 days . For your refernce please find below the details.

Tr id # [protected] - PNR # [protected] - Amount - Rs.1861.24
Tr id # [protected] - PNR # [protected] - Amount - Rs.4612.47

I travelled with my family in Chennai express-no-22681 in 2AC coach A2 on 07/05-
Bedspreads given to us were dirty and full of bedbugs. Even pillows had blood stains and had stinking smell.

Due to bed bugs biting, my kid developed skin rashes and we could not sleep during the entire journey .

1.After spending 2710 Rs for the comfortable journey, I fail to understand why I should undergo such painful journey and I would request irctc to take action against the agency outsourced to this job to prevent recurrence. The same was highlighted and shown to TTR also.
2.I also request irctc to arrange for refunding the 2AC fare charged to me and after deducting unreserved class fare from Mysore to Chennai.I am unable to upload photos in this web page due to error.But, I have mailed all photo proof to IRCTC today.(
[protected]@irctc.com, [protected]@

irctc.co.in)

Hope they take action to prevent recurrence.I do not want some other kid to suffer like this.

Dear Sir,

I have booked a ticket to vizianagaram from bangalore on 17-oct-2013. The train was scheduled to depart on 17-oct-2013 at 23.00 hrs. But it was re-scheduled to 18-oct-2013 at 17.00 hrs. i.e train is running late more than 17hrs. So, I have filed a TDR with IRCTC by email on 18-oct-2013. The TDR no .is ekt[protected]. Till now the issue is not solved. Whenever I send a mail, they reply that it has been forwarded to the concerned department.

I request you to help me in getting the issue resolved.

Regards
T.S.V Raja
[protected]

i have booked a ticket from irctc on 7 may 2014 from NDLS to LKO through NDLS LKO AC EXP.for date[protected] with transaction id [protected].Payement is deducted from bank andpayement status is showing"SETTELMENT REQUESTED" in "Failed Payment Refund Status".Where as from my bank amount of Rs.1442 has been deducted and i had also not got any ticket against such payement. kindly refund my money which has been deducted.

I have been trying to book railway tickets since last two days using IRCTC site but even after multiple attempts could not book tickets. Site is running extremely slow, getting stuck at payment gateway and all other problems. At the same time your customer complaints number are also not working. What a utter pain for people like us. Now I am forced to rely on travel agent...for no reason.

from: subhash paliwal <[protected]@gmail.com> to: [protected]@irctc.co.in date: Tue, May 6, 2014 at 5:46 PM subject: Fwd: Please refund my Axis Bank Master Card No.[protected] Rs.1777.47. mailed-by: gmail.com : Important according to our magic sauce. Dear Sir, I have booked ticket today(5/5/2014)seat No.0254, lower birth in 3A Coach.My payment Rs.1777.47 was deducted from my Axis Bank Master Card No.[protected] but ticket was not processed due to some error. Please processed my ticket or refund my payment Rs.1777.47 as early as possible. Thanking, (SubhashChPaliwal) M+91-[protected] Dear Sir, Again at 7.36P.M.I have booked ticket on dated 5/5/2014seat No.0254, lower birth in 3A Coach.My payment Rs.1777.47 was deducted from my Citi Bank Master Card No.[protected] the under noted ticket was processed with PNR No.[protected] . Thus two times money were deducted one is from Axis Bank at 5.59P.M.and Second from Citi Bank at 7.36P.M.on same day dated 5/5/2014 for same ticket. Please refund to Axis bank credit card account as the ticket processing was failed at 5.59P.M. due to some error, as early as possible. Thanking, (SubhashChPaliwal) M+91-[protected] from: subhash paliwal <[protected]@gmail.com> to: [protected]@irctc.co.in date: Tue, May 6, 2014 at 6:28 PM subject: Fwd: [IRCTC #3892318] Fwd: Please refund my Axis Bank Master Card No.[protected] Rs.1777.47. mailed-by: gmail.com : Important according to our magic sauce. Dear Sir, Two time payments were deducted one is from Axis Bank master card no.5245 0800 oi97 5230 at time 5.54P.M. and second from Citi Bank master card [protected] at 7.36 P.M. both payment dated 5/5/2014.In first case money was paid but ticket was not processed thereafter i wait for almost 2 hours again i booked the ticket with Citi Bank master card the second payment was paid and ticket was processed. Therefore please refund my Axis bank Masre card payment Rs.1777.47 as early as possible. Thanking, (S.C.Paliwal) M +91-[protected]

Dear Sir / Madam, Today i booked a E-ticket from AHEMDABAD to SIROHIROAD) through IRCTC. After finishing booking of ticket with my SBI debit account there an error occurred.Then after 5 mins i tried again but the same error occurred again Finally i found that the money is deducted from my account for both the transactions but ticket is not booked. For your info my the ref number of trancations are "[protected]" and pos POS PRCH POS[protected] IRCTC. Please do the needfull to get back my money back without any deduction Thanking you kirti kumar

Hi, I had a stoppage at Mathura railway station and had to buy a bottle at Rs 20, which had a print MRP of Rs 15. I also saw that it was being sold to everyone at Rs 20, as fellow passengers were buying it and said nothing can be one about it. Further, the bottle had a local branding "Jal neer" and wasn't child, just a normal bottle slightly cooler. These bottles were sold by the vendor having a stand counter with a freezer(Stall type) on main railway station. The train stopped there, while heading towards Agra. It doesn't make big difference, but with summer season heading and passengers being forced to buy low quality bottles at rates higher than MRP is not right. The public drinking water was hot and not sure, if hygienic either, so couldn't be used for drinking, at least in this current summer season.

Dear Sir/ Madam
Right now we are traveling in train No. 02842 Chennai to Howrah summer special train. We are having complained against for the train catering service….
1) First of all the food quantity is so poor that two year child can’t full feel their stomach demands, then what about the adult?
2) Second think about quality of the food. On last night (3/5/14) dinner was so horrible, Chapatti are not cooked well & rice quantity so poor without chapatti no one can’t full feel there stomach demand also smell came from chicken curry.
3) Even the vegetarian passengers were complaining about poor quality of panner and dal. In fact the yellow dal was like glue and the panner was like rubber. We could never believe if human being can eat such a food.
After spending so much more money than Rajdhani class train no satisfaction are come.
We request you please take care of the matter very urgent basis & settle compensate for that kind service.
We are strongly complaining against the catering services of the train.
Thanks & Regards
1) SEKHAR MUKHERJEE
TRAIN NO.02842
DATE OF BOARDING: 03/05/2014
PNR NO. [protected]
COACH NO. B6 BERTH NO.39
2) Dipak Bansal
PNR: [protected]
3)Sutanu Mandal
PNR: [protected]

Hello, I was trying to book ticket using IRCTC windows phone app. But the amount got deducted and suddenly I got a message that there is connectivity issue and no ticket booked. The details of booking as per Bank Transaction are as follows. [protected]IGT9052610 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT Please refund my amount.

I have cancelled the following e-tickets booked through my card. The refund amount of these cancelled tickets were not credited to my bank account since 15 days were passed after cancellation. The IRCTC site shows that the refund was credited to bank account much before but the amount was actully credtited .I have filed many complaints with IRCTC web site but no action has been taken only repeated replies have been given. my mobile number is [protected].email id is [protected]@yahoo.in PNR numbers :- 1.[protected] 2.[protected] 3.[protected] 4.[protected] 5.[protected] 6.[protected] 7.[protected]

I booked my railway ticked for my journey from Gorakhpur to Lucknow in Gorakhdham Exp(12555) with journey date on 10th MAY 2014 with PNR No. [protected] through Reservation Window at Gorakhpur Cant Station. It was a waiting ticket.But when I checked my PNR status it showed me the wrong person's ticket. and not showing my actual PNR Status . Please, Do some thing fast So that I could make my journey Comfortable. Regards Aakarsh Gupta

PNR No:[protected], booked ticket fr dadar to khandwa in kolkatta mail.trvel date on 17th march 2014. when the trail timing changed from 9.40 pm to 4.00 am on next day, i filed TDR as i was not b le to travel in revised schedule. the railway gave
reply and i quote
quote
we regret to inform you that refund is not admissible as informed by Railways through their letter no :
BER240314V39111 and the reason being : 'No EDR has been fed against the particular PNR'
Unquote.
please help me in getting refund as i could not travel

regards

Raman Kamble
[protected]@hotmail.com

Dear Sir / Madam, I booked a E-ticket from kathgodam(KGm) to Delhi (DLI) through IRCTC. After finishing booking of ticket with my ICICI debit account. Then i checked my icici account the money is deducted from my account for the transactions but ticket is not booked. For your info my the ref number of truncation's are "[protected]", Narration is written as "BIL/[protected]/T Chg Rs10 ST Rs1. 24/[protected]" my ICICI account number is[protected] Please do the need full to get back my money back without any deduction Thanking you Sanjay chaunkar