Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I filed TDR for the PNR No. [protected] on 24th Jan 2014 on account of train delay of more than 3 hours. Now after so many month status shows as regreted and without any further update on the same. I would like to know that on what basis my TDR is being rejected while the train was late more than three hours on the same day.. Request to look into this matter and refund my money on priority. Regards, Nikesh [protected]

amount debited from my saving A/C of SBI Rs.532 three times but ticket not booked .Details of transaction are given below :1.ID[protected], Dt :13.06.14, i again treid..2:ID[protected], Dt:13.06.2014, i again tried 3:[protected], Dt:13.06.14..in Train no.19166 from CPR to FD.. THIS ALL THE AMOUNT HAVE NOT BEEN CREDITED TILL NOW.Please refund this amount in my A/C at the earliest.

Ticket not being shown in booked history I had booked a ticket on 11 June 2014 for 1 people from Anand Vihar Terminal to Ranchi (Train No.12818, JHARKHAND EXPRE/12818, ANVT to RNC). Transaction ID: [protected] PNR No: [protected] Train Name and No: JHARKHAND EXPRE/12818 Date Of Journey: 16-Jun-2014 Class: SLEEPER CLASS (SL) Date Of Booking: 11-Jun-2014 18:00:01 HRS Date Of traveling: 16-Jun-2014 From: ANAND VIHAR TRM(ANVT) To: RANCHI(RNC) But I am unable to find the tickets in booked history as I want to check and take further action on them. Please help as soon as possible. Passenger Name-Mondeep Kumar Journey Date-16 June 2104 Anand Vihar Terminal (ANVT) to Ranchi(RNC) [protected]@gmail.com more contect no-[protected] (Brother Passenger)

Respected Sir/Madam,


Kindly suggest me how could I travel trough 2 medium of travel on the same day.

As due to delay of train I have booked my ticket through AIR INDIA.

Please find the attached My Air Ticket scan copy, through which I had travelled on dated - 21/03/2014 & You are claiming that I have travelled.

Kindly provide me the proofs that I have travelled through train.

As you have already taken too much time to for refund.

I am herewith requesting You, try to resolve matter as early as possible.

Kindly also provide me telecommunication no. for quick assistance.


Regards,

Nitin P. Tarone
[protected]


Dear Customer,
With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : CCR280314V73650 and the reason being : 'As per chart, passenger has travelled'In case you require any further assistance, please mail us at [protected]@irctc.co.in With regards, TDR TEAM

MY DETAIL: PNR NO [protected] TRAN ID [protected] TRAIN NO 12628 DOJ 11/06/2014 DOB 20/04/2014 REFUND AMT RS 885/- TOTAL FARE RS 1076.24 DEAR SIR I HAVNT RECEIVED MY REFUND IN MY ACCOUNT OF ABOVE TICKET.KINDLY REFUND MY AMOUNT EARLIST.THX

Sir i had booked a ticket for which amount had been debited from my SBI account but later i cancelled that ticket since seats were not conformed on[protected] since my last status before cancellation was in waiting list. but today is[protected] and till now no amount had been credited in my account. Details: Pnr Number: [protected] Transaction ID: [protected] Train No: 12628 Date Of Journey: 06-Jun-2014 Date Of Booking: 10-May-2014 Cancelled Date: 06-JUN-2014 Total Ticket Fare: Rs 10922.47 Refund Amount: Rs 10760.0 Receipt Number: 325328

Dear Sir, I used ([protected]) Vodafone Sim Since 1 year with same plan, but recently your changed the previous plan without intimation. As per previous plan I used my sim but i received present plan (I think its working previous plan after received bill i was shocked). Please change my plan and process the bill as per previous plan. If your not consider my request i am not able to use your network.. Please consider above the same and do the needful action as soon as possible Dear Sir, My current Plan is NC_DL_MV_Alankit99 and without any intimation Vodafone people has changed my current Plan to ST_CR_MV_E_Talk_99 which is totally illegal as my billing cycle starts from 25th March to 24th April Midnight. Despite my continuous explanations to Vodafone customer care executives they seem to stick to the same behavior and as per My Bill Dated 25th March My Billing Cycle should be from 25th March to 24th April Midnight. So I requested many times with Vodafone customer care executives to change my plan into my previous plan which is NC_DL_MV_Alankit99 & I also requested them to discount the extra amount which was charged to me. After many repeated calls they changed my account into NC_DL_MV_Alankit99, but they didn’t discount the extra amount which was charged to my account unnecessarily and without my knowledge. What I want is the same plan and the extra amount to be discounted from my account. If this is the way Vodafone treats its customer then you can understand how ethical they would be at service... So, I hereby request to kindly take initiative and do the needful.

I was booking tatkal ticket this morning and the next generation e-ticketing updated website appeared this morning. Everything worked fine and i came upon form filling page but when i went down to find the payment options there were only limited debit cards and credit cards to pay with. In tatkal hours i avoid using net-backing because it asks lots of passwords and has to be verified via code sent in sms to phone no. registered with the bank. I found only four options in Debit/Credit Card Indiana Bank, ICICI Bank, Punjab Bank and Andhara Bank which had transaction charge 10/-. All the famous and common banks were excluded and there was not even an option of any powered by CITI or MASTERCARD or VISA to put the other bank card options. Please solve this otherwise it would be difficult to do the tickets!!

Dear sir, I cancelled two tickets booked through IRCTC PNR numbers [protected] and [protected] for Lucknow to Chennai and back on 4th June 2014 and message came on my mobile that an amount of Rs.2810/+2810 will be credited to my account soon. Yesterday on 11th June I filed a complaint to care.irctc.co.in around 4.30 in the evening for refund of the cancelled tickets. within 10-15 minutes I received a phone call on my mobile number [protected] from 91 [protected] from the IRCTC and the person on line enquired about my complaint to irctc and asked for the debit card details and the password/PIN which I provided innocently. The man on line stated that he is calling from irctc and that there is some technical snag in the system and that the amount will be sent soon to my account . But to my utter dismay I come to know that Rs 1500/ has been fraudulently debited from my account within minutes. There seems criminal conspiracy by the irctc staff in calling me about my complaint and then asking for the debit card details and then fraudulently withdrawing Rs. 1500/ from my account. Please refund immediately the amounts of my cancelled two tickets and Rs. 1500/ withdrawn fraudulently by your staff calling me from your center. Dr. I D Gupta Mobile [protected] E Mail: [protected]@rediffmail.com

Dear All, I have booked a e-ticket on 4/6/2014 and all details given below:- PNR NO.[protected] TRANSACTION ID- [protected] DATE OF BOOKING-04/06/2014 DATE OF JOURNEY-05/06/2014 And when chart prepared done at that time my e-ticket is in waiting status so ticket is cancelled mode but not yet money will be credited but so kindly check on urgent basis and do the needful. Regards SUDHIR KUMAR SINGH MB.[protected]

The IRCTC e-Ticketing website is the WORST website throughout the world. The world wide web community should debar this website from putting up on the Internet. But since it is a free community, the Indian government should privatize the Indian Railway. The Indian Railway boasts itself that due to heavy traffic, the problem exists. But why doesn't anybody asks them - ARE THEIR SERVER MORE POWERFUL THAN GOOGLE, YAHOO, etc ? Is there much more traffic than Google, Yahoo, etc handles each second ? It's totally false because the Indian Railway is one of the MOST CORRUPT ORGANIZATIONS IN THE WORLD/INDIA.

Hello, Recently we travelled from pune to nandura. day before travelling i booked ticket using tatkal scheme. but while booking ticket i don't have my id number so i put some values like 12345. I thought i will provide the photo identity proof in case TTC asked. so, i booked the ticket. Next day while travelling TTC said that you need to pay fine of Rs 500, for not producing the valid id proof.But I have provided valid id proofs like my voter id card which i have mention in ticket. Then he took Rs 300 as fine lastly. Regards, Dinesh Wagh +91-[protected]

Hello sir, There is a new version for plan my travel page which is not at all working properly. The page is getting loaded after click on the class and fare, seat availability but it has never showing the result from past one week. Even in the normal hours its not working, and in tatkal hours its out of question. The webpage is expiring after some time. The maintenance is very bad. Please check what the problem is.

I have booked my irctc train tickets from chennai central (mas) to vijayawada junction (bza) on[protected].
TRAIN NUMBER: 12509
TRAIN NAME: GUWAHATI EXPRESS
DATE OF JOURNEY: 05.07.2014
TRANSACTION is done from my sbi account through internet banking...bt ticket is not generated
transaction an amount of Rs. 521.24 is done from my account
REFERENCE NO: [protected]


my details: user id- thurramvj
mobile: [protected]
email id: vijay.[protected]@gmail.com


THANKS AND REGARDS
THURRAM VIJAY KUMAR

when i use to go for ticket reservation while making paymnet in net banking select bank option there is no list of associate bank (sbi group) seen .it is inconvenient for me to do any reservation please amend from your end as earliest.

I have cancelled my e-tickets on 05.06.2014. booking on 30.05.2014

Train No: 12505
Train Name: NORTH EAST EXP
Date Of Journey:23- Jun- 2014 Class: 3A
Pnr Number: [protected] Transaction ID: [protected]

Status shows its refunded but the amount still not credited to my bank account. So please check my transaction and refund my balance.

Thank you

Amount debited from my Saving A/C of axis Rs.21.62.47 but ticket not booked. Details of transaction are given below:-
1. Tr. ID.[protected] Dt.04.06.2014 Train no 09043 request for reservation for BDTS to KOTA JN.


the amount have not been credited till now. Please refund the amount in my A/C at the earliest...

I was trying to book a tatkal ticket today through my irctc account. Everytime I logged in I was taken to the intermediate page of the Next Generation e ticketing system. Everytime I clicked on Proceed for Booking, the page could not load, even after 11 am on different browsers. However when I tried the same from my friend's place, with my id, I was not taken to the Next generation system. Instead I was directly taken to the familiar Plan My Travel page and was successfully able to book the ticket, received pnr, sms as well as email. However when I try to log in from my own laptop, I'm again taken to the Intermediate page and the problem persists. This is awful as I can't even cancel/print the ticket from my id. I have tried calling the IRCT Customer Care several times on both the Toll free no. as well as the Mobile no. but either its too busy for the last 2 hours or the call can't be completed. I expected the Next Generation e ticketing system to be faster, but forget booking tatkal ticket I can't even view my new booked history. What kind of a shoddy system is this.

Hi IRCTC Support, I had an irctc account with userID (gaurjimmy) using my email ID ([protected]@gmail.com). A while back I tried logging in the account to get some tickets booked it showed the userID or the password is invalid (which clearly was the same I'd been using previously). Anyway, I tried using the "forgot password" option to retrieve my password and turns out the answer to my security question was also wrong. I clearly remember my password and the security answer but somehow your system is rejecting them. Now, if I try to create a new account it doesn't allow me because I can't use my mobile number again ([protected]). Please help me in this regard. I've been having a lot of problem with IRCTC lately. Hoping to get a quick and positive response from you people. Regards, Piyush Shandilya

sir i have booked my tickect for 12/06/14 on 8/06/14 from new delhi to secunderabad in Ap exp...soon pnr no was also generated on my mobile no:[protected]...but unfortunately i have deleted my pnr no...when i logged in my irctc account to get pnr number it was showing that there is no booking history and also rs 596 was also deducted from my account...plz solve my pblm as soon as possible...