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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 47

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S
Samiruddin Sekh
from Bagh, Madhya Pradesh
Sep 2, 2021
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Address: kaytha
Website: ICICI BANK

Dear Sir -I am Samiruddin Sekh and my Account Number
[protected] I had a train ticket on 07/08/2021 but the ticket was not Success full and the money was not refunded.
I paid 442.70 the money ICICI BANK by and
UCO BANK By debit card
TXN ID –RECOM/PRCR/[protected] and debit card
Number -[protected] – IRCTC Railway Ticket
TXN ID – [protected] But Not booking
Please sir Help me
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    A
    Amitk4497
    Aug 31, 2021
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    Hi
    I have done the transaction on 28th august on IRCTC via GPAY.
    Transaction got completed in GPAY but ticket has not booked in Irctc.
    And till now the refund has done for that in my bank account
    +1 photos
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      R
      romiii
      from Delhi, Delhi
      Aug 31, 2021
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      After the chart preparation still the tatkal ticket would be in waitlisted we are not able to travel yesterday and the refund amount also not yet credited kindly credit the refund as soon as possible..
      +2 photos
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      Aug 31, 2021
      Updated by romiii       Complaint not yet resolved
      Aug 31, 2021
      Updated by romiii       When will I get my refund amount
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        S
        SwadhinDas@324
        Aug 31, 2021
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        ORDER ID: 47809726
        DETAILS: AT SANTRAGACCCHI STATION FOOD ORDERED FOR 30 AUGUST. AMMOUNT DEDUCTED 333.70
        However, I have cancelled my order on 19 august 11:02 PM. The ammount still not credited to my account.
        +5 photos
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          Ѵ
          Ѵїкдѕ Ѕдїиї Ѵїкдѕ Ѕдїиї
          Aug 27, 2021
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          Address: H.No.3595 JAWA COLONY NOORWALA Panipat

          I have cancel my ticket on 12 August 2021 But Yet now I not get my refund please arrange the refund as soon as possible. The ticket details are given below

          PNR Number [protected]

          Date of booking: 3 August 2021
          Date of cancellation:12 August 2021
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            P
            PChandu123
            Aug 26, 2021
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            Address: Rebbena ,

            Dear Customer, Thx for INB txn of Rs.180.48 frm A/c X4889 to IRCTC Rail. Ref IGALVKKHN6 on 25Aug21
            +1 photos
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            Dear Customer, Thx for INB txn of Rs.109.5 frm A/c X3342 to IRCTC-RAIL. Ref IGALYBEGD8 on 07Sep21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI
            Reply
            plzz refund...

            I book the rail ticket on irctc app Amount debited but ticket not booked - Comment #3894296 - Image #0
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              M
              Makie0008
              Aug 25, 2021
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              My PNR [protected] is showing invalid while booking online food through e catering
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                S
                Shajad Ali
                Aug 24, 2021
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                Address: Panvel railway station

                I booked meal through irctc app .. which suppose to be deliver at Panvel railway station but i didn't receive my food..train number-06334 B4-65 ...[protected].
                +1 photos
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  8
                  8790495860
                  Aug 24, 2021
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                  Refund not credited i paid to book tickets from hyd to vizag the amount was deducted but they initially said refund will be issued in 3-5 days but it is 13th day now i contacted phone pe they are asking me to contact irctc and I contact irctc and they are asking to contact bank i contacted bank they said to contact irctc i am done with all these plans help
                  Ticket booking date 12, Aug, 2021
                  Ticket id [protected]
                  Amount 3876 rupees
                  Thank you
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    N
                    neeru_1107
                    Aug 21, 2021
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                    Address: DELHI

                    PNR NO- [protected], Booking Date- 23.07.2021, Travel Date- 28.07.2021
                    Passenger did not travel but TDR status showing repudiated (Passenger travelled)

                    Please check this case as passenger travelled late (30.07.2021) as I booked the tkt from same account later, please refund my money.

                    Thanks
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      T
                      Tafseer Akhtat
                      Aug 20, 2021
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                      Dear Sir/Maim,

                      I have booked a ticket for two, from Anand Vihar Trm (ANVT) to Ghazipur City (GCT), on 2nd August in Suhaildev SF SPL (02220).
                      The booking failed once, however the amount was deducted. Then on next attempt it got booked and amount deducted again.

                      I waited for two weeks for the refund but it did not happen, I used PayTM wallet for the payment.

                      Please fasten the process of refund, I will be thankfull to you.

                      Below are the deatils about booked ticket.

                      A. P. Akhtar
                      PNR: [protected]
                      Transaction ID: [protected]
                      Journey Date: 07/08/2021
                      Total Amount: 2415.4 Rs
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      Aug 21, 2021
                      Updated by Tafseer Akhtat                       The failed Transaction IDs are:
                      Trans ID: [protected] &
                      Trans ID: [protected]

                      View replies
                      The failed Transaction IDs are:
                      Trans ID: [protected] &
                      Trans ID: [protected]

                      IRCTC amount debited twice - Comment #3881468 - Image #0
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                        S
                        sayana12
                        Aug 20, 2021
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                        I have booked 2 tickets for onward and return journey but had to cancel the ticket booked for onward journey. And when I tried to book another one through net banking the transaction had shown payment successful but suddenly a page appeared showing no transactions found. This has happened two times and the third time when I made it though debit card it worked and tickets were booked. But my account has been debited 5 times and I had a loss of about Rs7000+ excluding cancellation amount. When I mailed them regarding this they are saying they haven't received any payment authorization message from my banker.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          G
                          Govind goyalasi
                          Aug 18, 2021
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                          Today i was booking a ticket from irctc between agra and morena
                          I completed the payment using google pay
                          But when I visited irctc website again
                          I showed that session has been expired

                          My irctc id is govindgoyalasi

                          I was my money back aa soon as possible
                          With regards
                          Govind goyal
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            S
                            saikatnit
                            Aug 15, 2021
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                            Address: Dharmanagar Tripura

                            Dear Sir/Madam

                            I am unable to login to my user id "saikatnit" of irctc. Email id is verified but as I am not recieving any OTP sms, unable to login to my ID.

                            Please resolve the issue.

                            Regards
                            Saikat Pal
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              A
                              aluruteja
                              from Delhi, Delhi
                              Aug 13, 2021
                              Resolved
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                              Resolved

                              Sir,
                              I have booked Three tickets from CBE to NJP for journey date on 13th Jan 2021 in IRCTC for train No.02507. However on 12th Jan 2021 after the chart prepared i have got One ticket in RAC and Two tickets were in WL. So i filed TDR by selecting with reason Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel on 12th Jan 2021 at 02:09 PM. However they rejected by mentioning repudiated by system as per the Indian Railways Refund Rules. But after registering a compliant in consumer portal they have reopened the TDR case in March and no action taken till now
                              +1 photos
                              Nov 15, 2021
                              Complaint marked as Resolved 
                              Thanks . Amount received
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                N
                                nepal singh 98897
                                from Noida, Uttar Pradesh
                                Aug 11, 2021
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                                Sir
                                I have booked a ticket From IRCTC on MONDAY and train was TUESDAY.
                                Which not confirmed on that day
                                Details of ticket
                                PNR - [protected]
                                FROM - KANPUR CENTRAL TO KASGANJ
                                TICKETS BOOKED DATE- 9/08/2021
                                TRAIN ON DATE - 10/08/2021
                                CHARGE - 402.7
                                Transaction id - [protected]
                                +2 photos
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  R
                                  Rushi_1631
                                  Aug 8, 2021
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                                  Charging extra without taking intimation from Customer

                                  I have booked a General ticket on 5th August. 2021 which was having waiting 1. Finally when the cart was prepared, it still remained waiting 1 and ideally I should get all the refund amount accordingly.

                                  Instead they have charged me with INR 7.98 as a part of ( TIPS/Schgs/exh//IRCTC) on 7th August.2021

                                  Here the question is not about 7 INR but the question is how they can debit money from customer account without...
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                                  N
                                  N K Sinha
                                  from Mughal Sarai, Uttar Pradesh
                                  Aug 6, 2021
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                                  Address: Giridih jharkhand 815302

                                  My parents no [protected] for journey from Dhabad to braille. The train was canceled but I have not received refund though payment was made by card
                                  Niraj Kumar sinha
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    N
                                    N K Sinha
                                    from Mughal Sarai, Uttar Pradesh
                                    Aug 6, 2021
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                                    Address: Giridih jharkhand 815301

                                    My parents no.was [protected] for journey from dhanbad to braille & payment was made through my card.as the train was canceled I have not received my refund
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      D
                                      drpankajshah75
                                      Aug 6, 2021
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                                      PNR Number [protected]

                                      I am not convinced with the reason.
                                      You may please check & verify that on 22/7/21 Train Number 01222 HZM-CSMT Rajdhani express was diverted from JALGAON station- Boarding station & was also late by 3 hrs and diverted via NANDURBAR to CSMT and reached CSMT 6 hours late.

                                      Please process my refund of the tickets for which we did not travel
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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