Submit a Complaint
Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in
1
Updated: Jun 8, 2026
Complaints 10885
Resolved
1838
Unresolved
9047
So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 47

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
J Jayashree
Mar 3, 2022
Report
Copy

We initiated payment of Rs.1000 to our IRCTC e-wallet but in upi we can see that the amount is DEBITED from our bank account but in the e-wallet, the transaction is failed, the amount is NOT credited into the e-wallet and the e-wallet balance is not updated. How to rectify this issue.

please find attached images.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    J
    Jouherjafri
    Mar 2, 2022
    Report
    Copy

    PNR NO-[protected] i am travell another train chambal express But I did not travell in according to avobe PNR and indian railway say that you did travell according to avobe PNR and our amount is not refunding
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      romiii
      from Delhi, Delhi
      Mar 2, 2022
      Report
      Copy

      I would book a train ticket through IRCTC app when entering into the payment screen I would choose PhonePe upi payment there my amount was debited and the IRCTC app shows the blank page and after that I will see that failed transaction would happened everytime I was facing this payment issue kindly resolve it and refund deducted amount as soon as possible thanks in advance..
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Rathindra Nath Roy
        Feb 28, 2022
        Report
        Copy

        Address: 7/1 buxarah village road Howrah 711109 (m)8805828507

        I want to cancel my e-ticket. please describe the site and steps to be followed there.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Sanjivbob
          Feb 28, 2022
          Report
          Copy

          Address: C 5 Grace Heritage Fatorda Salcete Goa

          PNR number [protected]
          Travelled with a friend on 12223 LTT ERS Duronto Express on 26 Feb 2022.
          Food was included in the fare although we would have brought ours given a choice.What was provided was substandard, tasteless and inadequate and was worth not even ₹60-70 although we were charged 185 each.We had opted for non veg and we saw even veg food discarded by fellow passengers.
          Please look into the matter so as to stop IRCTC name being sullied by unscrupulous caterers.
          Trust you will do the needful and revert.
          Sanjiv Prabhudesai
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            Neetujas
            from New Delhi, Delhi
            Feb 28, 2022
            Report
            Copy

            On 28-Feb-2022, I have made payment to IRCTC upi [protected]@paytm via UPI ref no[protected].
            Payment deducted, reservation failed but refund is pending.
            Please help.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Pritibhu68
              Feb 28, 2022
              Resolved
              Report
              Copy
              Resolved

              I had booked a ticket ticket was not booked but money had been deducted 18 fab... I called many time he say that my money will be refunded by gpay... Sometime say that plz contact your bank we refunded your money...plz give me my money back

              Txn I'd:-[protected]
              Txn date:- 18/0022
              Txn by:- gpay
              Mar 4, 2022
              Complaint marked as Resolved 
              After 15 days my money has been refunded by RBI settlement.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              Mar 02, 2022
              Updated by Pritibhu68               No any update to anyone side... Not IRCTC not gpay and not indian bank also... No update to anyone
              Mar 03, 2022
              Updated by Pritibhu68               Txn date :- 18/02/2022
              Helpful
              3 other people found this review helpful
              3 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                P
                Pankajv2022
                from Kota, Uttar Pradesh
                Feb 27, 2022
                Report
                Copy

                Address: S-15 , ADITYA AWAS, POLICE LINE

                I am traveling with 12954, audust kranti rajdhani from h. Nizamuddin to kota, PNR no [protected], food quality is so poor and thread found in chapati. Mater paneer is so pathatic. Its a serious issue in this corona period, my opinion to cancelled lisence to m/S express food services.
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  Manish Kumar Ghai
                  Feb 25, 2022
                  Report
                  Copy

                  Dear Sir/Madam, We (Neelam Ghai, 67 & Manish Kr Ghai, 37) had booked ticket from AGC to NDLS journey date 14-Feb-2022 (PNR-[protected]), but the train was showing late from more than 4 hours. I got 8 messages from TM-IRSMSa (Indian Railways) from 12:44 to 19:26 about the status of my train. Based on this information shared by Indian Railways, I tried to cancel that ticket on the same day but unable to cancel it. Then, I had filed the TDR on the 17-Feb-2022. The status of TDR showing CR Repudiate. We was waiting for the train but the train got late so much so we had decided to book ticket for another train so that we can reach our destination on time. I request you to help us on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours.
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    sayyedfathahuddeen
                    from Silvassa, Dadra and Nagar Haveli
                    Feb 25, 2022
                    Report
                    Copy

                    Website: IRCTC

                    On 24/02/2022 at 10:55 hrs I have booked a flight ticket in Air Asia flight 15-423 from Mumbai (BOM) to Kochi (COK) for travel on 04/03/2022. But even after deducting an amount of Rs. 5068.26 from my bank account vide transaction id[protected], I have not issued valid ticket. On inquiry with customer care it was informed that my name was not included in the list and instrcted me to register a complaint through whatsapp. Accordingly, i registered a complaint on 24/02/2022 itself. But, as of now no response has been received from the concerned.
                    Now, it is requested that, any ticket issued/generated against me may be cancelled and the amount deducted may be refunded to me at the earliest.

                    please respond to
                    [protected]@gmail.com

                    Whats-app No. [protected]
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      B
                      boby kuriakose
                      from Kollam, Kerala
                      Feb 24, 2022
                      Report
                      Copy

                      Extremely disappointed in the train. I took Rajdhani express to and from Delhi to Ernakulam. The train was 3 hours late and was extremely unhygienic. Toilets were a nightmare. For such a high fare, I expected better service. The food was not even enough for a child. Very disappointing.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        supal42
                        Feb 23, 2022
                        Report
                        Copy

                        Address: 5 KHODIYAR PARK NR DHOLESHWAR MAHADEV ISANPUR AHMEDABAD
                        Website: lazypay online payment

                        Booking made from my mobile number [protected], , on[protected] for ahmedabad to borivalli booking, the booking was made but payment deducted from lazypay portway but payment deducted but ticket failed all screen shot i am sharing with you they have not refunded such amount to my account
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Aman Shakya
                          from Bengaluru, Karnataka
                          Feb 22, 2022
                          Report
                          Copy

                          Mobile charging point of coach number s7 birth number 21, train number 19665 is not working. My pnr number is [protected]. Date of journey is February 22. We crossed Bharatpur station nearly. We are facing problems to charge our mobile. For this we are wondering here and there. Please send the maintenance team as soon as it is possible.
                          Thanks
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            B
                            Bcrawal
                            from Vadodara, Gujarat
                            Feb 21, 2022
                            Report
                            Copy

                            I tried to book railway ticket in IRCTC site today on 21-02-22 around 8 pm. Amount of Rs 2567.20 debited from my axis bank account but payment failed & ticket not booked.
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                            Feb 22, 2022
                            Updated by Bcrawal                             I have not received any reply to my complain. Please response as my hard earn money of Rs 2567 debited without booking railway ticket.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              T
                              Tejas_r
                              from Mumbai, Maharashtra
                              Feb 20, 2022
                              Report
                              Copy

                              Hi team, I recharged my R-wallet on 19th December at around 5:15pm for 100Rs. The amount was debited from my bank account, however it was not credited to the R-wallet. I request IRCTC to please look into this
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                Manish200695
                                from Bikaner, Rajasthan
                                Feb 20, 2022
                                Report
                                Copy

                                Address: Bikaner

                                Sir mene 19feb 2022ko Mumbai to Bangalore ji ticket book ki thi meri ticket failed ho gyi pr mujhe abhi tk amount refund nahi huaa please sir
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  B
                                  bhaswar surya mandal
                                  from Kolkata, West Bengal
                                  Feb 19, 2022
                                  Report
                                  Copy

                                  Address: Burdwan
                                  Website: Irctc

                                  My account is debited for Rs 100 but R Wallet is not credited with the same
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    A.yaswanth vihari
                                    Feb 18, 2022
                                    Report
                                    Copy

                                    Dear Sir I have filed TDR on date 10th February 2022 because the train was late for more than 3 hours so I travelled by bus. But TDR was rejected with the reason As per chart passenger has travelled however we have not travelled on that ticket I am not sure how come TT mark us as travelled.
                                    my PNR number is [protected].
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Saurabh A Gupta
                                      from Nagpur, Maharashtra
                                      Feb 17, 2022
                                      Report
                                      Copy

                                      I am Saurabh Gupta, having irctc id saurabh1804 which was logged in successfully on 16/02/2022 but unable to login for return ticket on 17/02/2022. Please resolve this issue immediately. I am using it as personal user id and not commercial, also there is no misuse of it.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                      Feb 17, 2022
                                      Updated by Saurabh A Gupta                                       Please ignore this complaint as the user id was incorrectly entered. I am able to login after correct user id. Apologies for the inconvenience.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        H
                                        Haj xyz
                                        Feb 16, 2022
                                        Report
                                        Copy

                                        The cancellation/refund ID is: [protected]
                                        Kindly process it fast. I have made two payments on the same day and received refund of only one so far. It's been more than 12 days now. The status of refund in irctc is shown as 'credited to your account' but I didn't receive in my bank account so far.
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Priya Communication
                                          1
                                          (2)
                                          Gateway Rail
                                          1
                                          (3)
                                          Indian Railways
                                          1.3
                                          (6296)