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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

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1800 111 139
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+91 44 2530 0000
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+91 11 2331 1263
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+91 11 2331 1264
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Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 47

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S
Sushmitha Gs
Jul 9, 2021
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Regarding failed transaction refund

Hi Sir/madam,

I tried to book a ticket yesterday (8th July, 2021) which is failed to book and show that "No seats available - Transaction dropped". But amount was debited from my account. Please rectify my complaint as early as possible and credit the same amount.

Date:[protected]
Booking transaction ID: [protected]
Train number: 01021
Debited amount: ₹ 552.78

Thank...
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S
Sankar Duba
Jul 8, 2021
Jul 8, 2021
This thread was updated on Jul 8, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ticket Refund Amount Still Not Received

Dear Sir/Madam,

PNR : [protected], Refunded Amount Still Not Received.
Please Refund Urjent.

Thanks & Regards,
Sankar Duba
[protected]...
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M
mamaitori14
Jul 7, 2021
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Refund money of cancellation tickets

I've cancelled a ticket which I booked from website of railyatri.co.in on 01/072021. But not get refund money till now....
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R
ramesh kumar h
Jul 2, 2021
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Non refund of air ticket

Address:KOTHWAL RAMAIAH ROAD,

Respected sir /mam its already nearly 2 months to my ticket cancelled but their is still no refund given of my 2 tickets also transaction id -[protected] (PNR- HM4BFT) & [protected] ( PNR- FFQQ8V )..i have sent my both id s bank statement in my last mails ...& also called on ur customer care no -[protected]...almost called every 10 days in last 40 days but their is no solution for this problem .so i request u to clear my refunds as quick as...
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U
udayhome123
Jul 2, 2021
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Refund issue

PNR --- [protected]
Given Bellow Refund details by IRCTC
Order no. : [protected]

Refund Date : 20 May, 12:00 AM

Refund RRN No. :[protected]

Refund Amount : 285.00

As per given details given by IRCTC care refund is initiated but in my bank account amount is not credited yet kindly resolve my issue sir I request you my contact no. [protected] or [protected]...
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S
sanjayrpai
from Kollam, Kerala
Jul 2, 2021
Jul 13, 2021
This thread was updated on Jul 13, 2021
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Not refunding ticket money for flights cancelled due to Pandemic

We booked the following tickets and this was cancelled due to Pandemic. I have sent several emails to IRCTC and they just do not respond. When contacted on phone they give excuses like Gateway error etc. It's been over 1.8 years I am struggling to get my hard earned money from them.

 Kochi to MumbaiTrans id : [protected]Ticket NumberThilothama
[protected]Preethi[protected]Siddhitha[protected]Siddhesh
...
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A
Andy91
Jun 25, 2021
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Premium Tatkal Charges

I was booking a 3rd AC ticket today, under Tatkal scheme seats were available 50 with cost around 1200 per person, as soon as I was booking the ticket I got PQWL, I searched for Premium Tatkal then and found that 4 seats were available in 3rd AC and prices were same, as soon as I booked the ticket price was increased from 1200 to 4500 for 1 person, it was emergency so I booked a ticket for my parents.

As a government body IRCTC...
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Gauravshiv
Jun 24, 2021
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Money deducted but ticket not confirmed

I have paid money via Google pay but the ticket is not confirmed by irctc....
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C
cmdanand
Jun 23, 2021
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OTP not received from the Registered Mobile

Dear Sir

I have registered myself as individual to Book rail ticket in IRCTC.
My user id is anandam62 . My registered mobile no. is [protected]. Despite my repeated attempt i am not able to get otp from the irctc resulting in not able to access the IRCTC PORTAL....
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S
Shubhm_
from Jangaon, Telangana
Jun 22, 2021
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Coolie Charges

Address:Hazrat Nizamuddin Railway Station

Collies are charging more than 1000 for taking luggage from Platform 1 to 6 at Hazrat Nizamuddin Railway Station. They are making group and harassing the travellers....
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A
amit pasad
Jun 21, 2021
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TDR repudiated wrongly

Dear Authority refer pnr [protected] on which the senior citizen passengers travelled and pnr [protected] was filed under TDR

Names: Pratap Bhanji Pasad age74 and Kastur Pratap Pasad age 70
Reason for filing TDR : train diverted from its origin that is from Bhuj to Ahmedabad

passengers travelled by road to Ahmedabad but were unsure to reach on time to board train, so they filed TDR for pnr [protected]. br...
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B
bhaiyu123
Jun 20, 2021
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Not getting OTP for mobile verification

Address:saraswati nagar, in front of S.P.M. gate no. 4,rasuliya

I am not getting OTP for my mobile verification for ID activation. Please resolve my issue as I have to reserve my seat....
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S
Surabhi Sawant
Jun 16, 2021
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OTP not received while registering

Hi Team,

I have filled in and registered for new IRCTC ID and email OTP was triggered and accepted.
For the phone number that I have provided there is no OTP triggered due to which I am unable to complete my registration. Please check and resolve this urgently as I have to book tickets on priority for my travel.

Regards,
Surabhi Sawant...
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Rupali R
Jun 16, 2021
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Can't get otp from registered mobile number

Sir, I AM trying to login my irctc account but I haven't got otp on my registered mobile number. My mobile number is [protected].
Please send otp so that I can't complete my login process soon.
Its urgent...
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Dear Sir/Madam,

I am an IRCTC member.

The website is not sending code for the Mobile and Email Verification Process on my mobile. And, therefore I am not able to log in to the IRCTC website.

Kindly check and resolve as soon as possible, as I have to take printouts of my booked tickets and make another online booking.

Thanks & Regards,
Sofiyan Ahmad...
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U
udaishashi
Jun 15, 2021
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Unable to receive otp from irctc on my mobile

Dear Sir/Madam,

I am a irctc member

The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

Kindly check and resolve as soon as possible, as I have to take printouts of my booked tickets and make another online booking.

Thanks & Regards
Udai Pratap Singh
[protected]...
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A
anuragbhartia
Jun 15, 2021
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Mobile verification OTP Not being Generated

My user id is bharanurag. Mobile OTP is not being generated, and I am not able to use the IRCTC services because of this.

Either IRCTC should stop forcing mobile OTP generation or improve their infrastructure for the same. This is gross violation of my right to services. Their officers at highest level should be held accountable for such serious lapse at the system level.

They are just wasting public money,...
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pawankumarm1
Jun 14, 2021
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Failure transaction in irctc

During the recharge in irctc e-wallet of 800 Rs. the transection fail and money deducted from my account

upi ref id[protected]paytm upi)
transection date 14/06/2021
order id [protected]...
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A
Abd0291
Jun 9, 2021
Feb 7, 2022
This thread was updated on Feb 7, 2022
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Selling rail neer(water) for 20 rupees

On 9th June 2021, 2.45AM, At platform no 5 of Jaipur railway in asked rail neer from trolly number 27, Omprakash prabhdas he was selling rail neer for 20 but mrp for it is 15.
I request from railway to take legal action on his behaviour...
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S
Swara swa
from Kolkata, West Bengal
Jun 3, 2021
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IRCTC Air-Refund not received

I tried to book 2 tickets on irctc air on May 17th 2021 via paytm wallet, Money deducted but ticket didn't get booked.
After checking with IRCTC air they told it could be the issue at PayTM end but they have raised refund from their end. Then I checked with PayTM they gave me an order id saying the issue was at irctc end.
Now problem is whoever has the issue I'm not getting the refund amount. Even I checked with my bank they...
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