Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have parked my two wheeler and Bangalore city station at 8th platform back side on last saturday 5.45am went to janashatabdi and next day when back at 10PM on sunday charged 100 including helmet charge. is this affordable cost 50 rupees per day for two wheeler by railway. This is second time happened to me, simply people over they collecting money showing rowdism and arguing with customers. why railway can't take proper action and print amount on bills for parking hours and put some bill board. remember its a two wheeler and paid 100 rupees for parking even its more or less equal to rail charge. please give solution and replace contract of parking showing rowdism.

I cancelled a ticket of 17 january 2014 whose pnr no. Was [protected]. Its scheduled departure was 6:00am but it was late by 11 hours. So i called the customer care no. [protected] twice and asked if i would cancel my ticket what would happen and the person replied that you will get full refund of your ticket and said to choose the option train late by more than 3 hours.
I also confirmed the customer care person who was on line when to cancel the ticket and he assured me that you should file tdr within two hours after the actual departure of the train. So i filed the tdr within two hours of actual departure.
But this information was provided to me by your care centre and was wrong so there is no mistake of mine.
So i request you to kindly listen to the voice recording and confirm that information provided to me was wrong. I provide me my full refund.

Dear Sir/Madam, My Name is bala Krishna I booked four Tickets Tickets not booked and payment was dectected - IRCTC I booked an e-ticket Tatkal reservation from secunderabad to shiridi on 06-Feb-2014 . The balance got deducted Rs 1, 771.24. Its showing Transsaction Reference Number [protected] IGQ7045849 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT Plz.check out my claim and Confirm me immediately.It is your most kindness. MY ACCOUNT WAS DEBITED RS Rs1, 771.24/-, KINDLY CREDIT MY BALANCE BACK TO MY ACCOUNT My Name- Bala Krishna Mob-[protected] b.[protected]@gmail.com Sir I am waiting your reply.

[protected]igq7026573 transfer to [protected] sbi
E tatkal reservation from indore to hazrat nizamuddin by intercity exp. 12415
Travel plan on 07 feb 2014
Money 501.24 deducted from sbi net banking mode but tkt is not booked to me
After payment, an error occured, many time try to further but no output come

This iskomal, long ago i have account on irctc that account has been deactivated. so please activate the account as soon as possible. and send me the password to my registered mail id my mail id is - [protected]@gmail.com mobile no- [protected] userid- khatkolekoma

I booked an TDR as per 139 Customer care suggestion on 13th Oct 2013 as train was cancelled due to phylin cyclone. PNR Number: [protected] Reference No: ekt[protected] TDR Filing Date: 13-Oct-2013 but, money is still not refunded to my account even it crossed 110 days. I am trying to take follow up, but IRCTC care's reply is like Hide & Seek Game. One department blames another & they give the number of a third party, which one never get answered. There has been 28 conversations with [protected]@irctc.co.in & the result is the below mail "[protected]@irctc.co.in Jan 14 to me Dear Customer, Sorry for the inconvenience.Kindly note that your refund case of PNR No.[protected] has been forwarded to CCM/SER Railway on 13-Oct-2013 As refund is yet to be received from concerned railway, we have sent a reminder on 14-January-2014 with all the papers pertaining to your refund case to concerned railway. As soon as refund, if any, received it will be credited to your card account. With regards, TDR TEAM ________________________________________________________________________ This is a system generated mail. Please do not reply to this email ID. If you have a query or need any clarification you may: (1) Email Us at [protected]@irctc.co.in "

Sir, I have booked 6 tikets PNR NO [protected] on08/09/2013 in waiting. On journey day one ticket in the name of Yogesh was confirmed as RAC and rest 5 tickets are not confirmed and automatically cancelled and I have file TDR against one confirmed ticket because journey was not performed. Sir, till date I have not received any amount of refund. total fare is Rs 2370/-. Kindly look into the matter and refund the above amount at the earliest and credited in my A/C. Thanks.

This is to bring into your notice that the above mentioned TRD was filed for the passenger who was not able to travel. The passenger R C Nayak was coming from HWH to BBS (23.12.13) by train no-12821 vide PNR- [protected] and subsequently he was to board the train no. 18106 from BBS to TLHD(23.12.13) vide PNR- [protected].
Unfortunately train no 12821 reached late at BBS even after departure of train no-18106, so he could not board the train 18106 to TLHD. Hence the TDR was filed on 23.12.2013.
But I can see it now that IRCTC has regretted the TDR. I would request to please re-look into the matter and process the refund. It's not a matter of money rather it's a matter of principle to claim for a valid refund for the travel which the passenger has not availed.

I expect the best and quickest response from your end.
With Regards
Nihar R Nayak
[protected]
[protected]@ntpc.co.in
[protected]@gmail.com

Dear Sir,



I do not received my ticket
cancellation amount rs.6055/- from irctc by train and my ticket from Bilaspur
to Rourkela and Bilaspur to Jajpur keonjhar road on dated 08.05.2013.And I have
already put a TDR file on 30 may 2013, but they reaspond me not to be settled by
there end.



So request you please to do the needful.



Pnr Number-[protected]

Reference no-ekt[protected]

Date of journey-08/05/2013





Pnr Number-[protected]

Reference no-ekt[protected]

Date of journey-08/05/2013

Dear sir take the reference of abovementioned account in the name of Chandra Mohan Joshi branch railway bazar Haldwani, uttrakhand. I have booked one ticket from irctc through DEBIT CARD on dt 05/01/14 time 15/01/39 but failed. Again booked after some time at 15/09/47 and got booked. failed transaction got refunnded by irctc but not credited yet in my account. copy of irctc letter non refund against trans no [protected] dt. 05/01/2014
Inbox
x
Chandra Mohan Joshi
Dear sir, i had booked ticket from my id cmjtechnor on dt. 05/01/2014 but ti...
Jan 18 (11 days ago)
[protected]@irctc.co.in
Greetings, This message has been automatically generated in response to email...
Jan 18 (11 days ago)
[protected]@irctc.co.in

Jan 18 (11 days ago)

to me
Dear Customer,





Kindly note that we have refunded the amount as per the following details

Please contact your bankers for confirmation with the given details.

Transaction Id [protected]

Payment Option PNB

RFND AMT STATUS SETTLEMENTID RECEIPT NUMBER ACTUAL REFUND DATE


641.24 Refunded MPDC[protected][protected]jan-2014 12:00:00 AM


In future you are requested to use the Refund status Tracking service Provided by the IRCTC. Select the 'Refund Status' link in the left panel under 'My transaction'. on the plan my travel page after you log in to www.irctc.co.in giving your userid and password.

Note that if still the refunded is not reflecting in your account, we suggest you to send us the complete bank statement's (From Date of Booking 05-Jan-2014 to till date ) scan copy/screen shot by hiding the credit card no. to pursue the matter.
is also being attached for the evidence reference

IRCTC has disabled login id the reasons for the same is not known. Many calls to the customer care did not produce any result as they treat you badly. Not only i can not use the same login id any more . i need to have a new mail id and a new mobile no to create a new login id in IRCTC. This is ridiculous as this encourages spurious accounts as genuine customer would prefer to use only a regular mail id and mobile no. The customer may not be able to change the mobile no for this purpose alone mobile no is now connected to internet bankings, Income tax and to many government institutions. It is high time that IRCTC to make a new policy on login to help genuine rail travellers like me. All disallowed ids should be reactivated with in a span of 7 days K Kumar

PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected] Booked On:[protected] Class: 3A Internet Service Charge: Rs 22.47 Date Of Journey: 07/10/2013 Railway Zone: IRCTC Bank: SBI Total: Rs 1762.47 Train No: 18010 Ticket Charge: Rs 1740.00 From Station: SINGRAULI(SGRL) Quota: General To Station: KHARAGPUR JN(KGP) IRCTC Zone: IRCTC Ticket Details S# Name Age Sex Coach Seat Res-Status 1 MANIK DAS 32 Male 0000/ Booked 2 MANISA DAS 24 Female 0000/ Booked TDR Details Reason For TDR: Party Could Not Cancel Because Chart Prepared At Previous Remote Location. TDR Status: Reference No: ekt[protected] TDR Zone: SER TDR Filing Date: 07-Oct-2013 Refund Status: Refund under Process

dear sir/madam, i am gouranga debnath booked ticket from chennai to sirpurkaghaznagar on 16 december for the journey on 24 january. later i have canceled the ticket on 20 th january and in my irctc account it is showing that money refunded but still in my account money have not credited. so my request to the irctc official to take further action and credit my money as soon as possible. the ticket details are as follows Pnr Number: [protected] Transaction ID: [protected] Train No: 12969 Train Name: CBE JAIPUR EXP Date Of Journey: 24-Jan-2014 Date Of Booking: 16-Dec-2013 Cancelled Date: 20-JAN-2014 Receipt Number: 92503593 Refund Date: 22-JAN-2014 above showing refunded but account is not credited. thanks & regards gouranga debnath.

Respected sir/madam, I am Bhawarlal Mistry user of IRCTC. I have complaint regarding credited amount from my bank a/c without any reasons from your site. I attached statement of bank a/c, in that from 7.1.14 to 21.1.14 transcation unwanted amount will be deducted from my bank from your site. I have to detail about that kind of complaint as soon as earlier possible. You can send detail regarding that on my e-mail id [protected]@gmail.com or call at mobile no. [protected]. Thanking You,

IRCTC does not issue tkt after deducting the money...after 4 minutes they tell me to login again. they send the money back within 3 days. one hand they harass the customer by not issuing the tkt...other hand it is a financial harassment not to get back the money immediately...at least they should adjust the money in the next ticketing effort. they should reserve the data and try to issue the tkt before or onging trial immediately after they fail to issue the tkt. at my first trial all 244 tkt was available...in next trial it became WL53.

I booked a online tatkal railway ticket from pune to mumbai on train 16352 - NCJ MUMBAI EXP for date 1 nov 2013 but on journey date I found that train is late more than 3 hours so I filed a TDR to get my money back. But now I found that status is showing regret on TDR history tab. My PNR Number. is [protected] and Transaction Id. is [protected]

Dear respected authorised personalities,
This is to complain you for the missuse of the irctc booking currently going on to the GPO window of surat city main road.
As the situation is just some people are hijacking the window of reservation center of GPO during the summer vacation and diwali vacation for tatkaal and long route journey ticket booking, as the number of the ordinary customer is appeared there is no room available there, we find that the railway irctc staff member is involved in the hack booking during the vacation, and the ordinary customer are just sad return without ticket from the gpo surat

As our information a man namely SHABBIR VOHRAA and his group, is making this all hold involving the resposible man of irctc staff member, as he make a queue of his own man hiring them by giving 100 or 200 rs for just standing in queue just to acquire the queque, and the second thing which is shocking that all mans are drunkard and gambler, to whom one simple citizen cannot tongue up

Please take strict regular steps, espicially during summer vacation and diwali vacation for this inconvineince to the public,

Awaiting for you sudden attack on the suspect during summer and diwali vacation

Thanking you

Yours faithfully

Muhammed Afzal Faiz Mistry

IRCTC not refunded my Booked Train ticket amount. Dear Sir, We had booked train ticket by IRCTC against the PNR No. [protected] dated 18.12.2013 in the name of "Santosh Kumar" myself and My brother "Satish Kumar Lal". We were not traveling against the PNR No. [protected] dated 18.12.2013, due to we had so many house hold luggage and it was not booked by parcel office in the same dated train. So we are not traveling. We had booked my luggage by parcel on dated 19.12.2013 against Parcel Receipt No. 262017, in which total item was booked 22 + One bike = 23 item. I was also booked retiring room at Ambala Cant Station on dated 19.12.2013 and staying in this room on same date. So, request you sir, kindly look into the matter and tell me How Can we travel on this date 18.12.2013 against this PNR No. [protected]. Kindly resolve my problem pls. Regards Santosh - [protected]

26.12.2013 I have filled TDR against PNR No [protected] as train was late more than three hours but in status now it is showing regretted. As I have not travelled by train No13248 from BOE to NMZ on 26.12.2013 please refund the amount of 3AC Rs2820 as per filled TDR. My seat no was 9, 10, 11, 12, 17 & 18 in coach no B2. Please do the needful and confirm when I will get the refund. Regards, Abhijit Barua. Mobile no [protected]

PNR NO:[protected] & train no;12321 dt 17/12/2013 has been cancelld by railway itself. so i requesr u to refund my proceed to my account as earliest. i have come to jabalpur from my native place jhrgram to bilaspur on21/12/2013 by train no;18030 pnr no; [protected] (tatkal) and from bilaspur to jabalpur i travel vide train no:18234 on 22/12/2013 whose pnr no: [protected]. really i was deeply morose and suffer a lot in this journey .so i request u kindly consider this case sympthically and credit the amount in my account as earlist. thanks & regards tapan samanta jabalpur