Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have forget my password and unfortunately my registered id is no longer available . So they should map it to new id which they are not doing , They are giving things that not really possible . What is the use of the e-ticketing system if there are so much complexity. The delhi consumer care number is not available ( service to this number is withdrwan ) what needs to be done . How can i send mail from registered id to cancel my tickets .Already mentioned my id is already closed .Any help if i can reset and get a new password to my new email id or in person . Please help in this regard. Urgent.

HI

I have to book a Tatkal ticket from IRCTC, As per new rules it starts after 10 Am ,
I was so ready on start line, IRCTC site opened and logged in already

And here its 10AM exact---> CLICKED TO FIND TRAIN ----> BOOOM ---> ERROR MSG POP UP "HTTP 503 Error ".

Tried again Logging , Reload, everything possible but same response HTTP 503 ERROR.

In general terms 503 error means occurs due to "overloading or services temporary unavailable due to server side" WTF

I Just screwed up what the hell man , if site was not available then where all these tatkal tickets gone for all trains.
This seems like some fraud behind the seen again for tatkal tickets.
one should look into this, I dont know whom i should complain and how much this information could be helpful.
So here i m posting for just for knowledge , No expectation for better

Dear Sir,

On 13/05/2013 i made online ticket booking from IRCTC.co.in website.Payment of Rs.491.00 through my boi debit card. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please conatct us at [protected]@billdesk.com for any queries" and no ticket has been booked.. kindly advice for further action..
with regards
Dr. Ankit Shah
[protected]

I booked a Tatkal ticket after a long struggle (irctc site is very busy) to-day morning thro' netbanking by icicibank.com; Amt. has been debited in my account.
But, a message 'Amount not received' is available when I try to know the status of booked tickets.
When amount is debited, I should get ticket.
Who is responsible? icicibank or irctc
Many persons have experienced like this

This complaint againts the "Auto Cancellation of wait listed E Tickets"

Kindly note that our PNR No[protected] Tain No- 11039 Maharashtra Express
on 9th May 2013 Night..from pune to gorakhpur for 2 passengers

at the time of jouney our ticket is wait list no 63-64.
while travelling TT comes at night 12.40 on[protected] and told us to your ticket is cancelled
and you have to pay for the same of Rs.1650/-

we have made a payment as per TT's instruction.

What about the refund of my above ticket ?????

This system not passenger friendly.. All ideas bring by railway for agents and brokers only.

At present travel agents chargingRs. 2000/- for a Rs.700/- ticket .

Nobody serious about poor passengers.

Waiting for more improvements,

With regards,

Vijaykumar Nair
Cell[protected]
mail : [protected]@vijays.in

SIR ,I USED MY SBI DEBIT CARD FOR BOOKING A TRAIN TICKET FOR SCHEDULED JOURNEY ON-15 MAY 2013,I FILLED EVERY BOX DISPLAYED ON THE COMPUTER SCREEN &EVERY DETAILS OF THE PASSENGER AS FOLLOWS.NAME-KISHORE KR BHARTI, MB,MALE,28YRS.DOJ-15 MAY 13,TR NAME -JAMALPUR HOWRAH,BOARDING AT-BHAGALPUR,ON MAKE PAYMENT STEP ,I SUBMITTED MY AC NO,CARD NO,PIN NO ETC ASPER THE REQUEST OF THE COMPUTER,LASTLY MY ACCOUNT IS DEBITED RS-236.24,ON POS 2001at IRCTC txn#[protected].but still my ticket details is not send on my mob ,if the request is not grantted then plz refund my amount or book the same ticket,please give details of my deduction. THANKING YOU ,

hi, Myself rohit sharma-[protected], my complaint is for irctc & their misguiding tour packages. i had booked the tour for 4 person through irctc called "vaishno devi economy package" 3night 4days, start date of package was 23-4-13 & train timing was 8:50 pm. they fooled me by not showing & giving proper information on their website about how they count 3 nights & 4 days(they count 1 day & 1 night for 23rd April, train timing is 8:50 in the same night) bcoz of that i suffered alot in both ways mentally & financially. i want compensation for the problems i have face just bcoz of irctc. & for the other people who are thinking to book a irctc package i strictlly suggest do not book irctc tour package.

i have booked ticket from irctc on 16/04/2013 from paddhari to mumbai central in train number 19006 in 3 ac tatkal quota while i was booking ticket status was showing available hence i booked ticket but when chart was prepared status was showing w/l 2 so i have not travelled on that day and waited to get my refund i have also called irctc customer care and asked about refund theyy told me it will be refund in next four working days but after still not recieveng my refund on fifth day i called back to customer care they said it was confirmed ticket and hence they cannot make any refund when i aked for seaqt no and coach no they are not replying so now aht to do any help.

This complaint is about the two TDRs filed under Eastern Railway on 19th October, 2012, the corresponding PNR numbers being[protected]Transaction ID - [protected]) and [protected] (Transaction ID - [protected]). The tickets were for the NDLS-HWH Pujo Special, which was more than 10 hours late and therefore I expect a full refund of the amount spent on booking the tickets. Both the tickets were booked online (using my 'subhyatra' account) and the TDRs were also filed through the website of IRCTC. Now, with more than 6 months already over and no improvement in the status of the said TDR files, I am completely puzzled about what to do in order to save my about seven thousand bucks.
I had mailed tdrprocess on 14th February and they had cared to reply yesterday only, and here is the reply:


"From: [protected]@irctc.co.in
Sent: Tue, 30 Apr 2013 20:45:58
To: anwesha.[protected]@rediffmail.com
Subject: Email From IRCTC
Dear Customer,
With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : DER261012V17783 and the reason being : 'No EDR has been fed against the particular PNR'

In case you require any further assistance, please mail us at [protected]@irctc.co.in
With regards,
TDR TEAM"

firstly, where do I get the damned letter? secondly, how do I know why the EDR was not fed? what kind of an irresponsible behaviour is this? The train was more than 10 hours late, why should not the TDR be processed then?
I request the concerned authority to take prompt action ensuring refund of the due amount at the earliest possible.
Thanking in advance,

Anwesha Mukherjee

I HAD CANCELLED 2 TRAIN TICKETS FROM AMRITSAR & I GOT A SMS SAYING AMOUNT WILL BE CREDITED TO MY A/C. IT IS CLOSE TO 7 MONTHS BUT STILL NO RESPONSE. MY DETAILS----PNR No-[protected] DATED 17TH NOV Rs790.
2nd PNR No -[protected] DATED 17TH NOV AMOUNT Rs1575. TOTAL OF BOTH TICKETS Rs2365. PLEASE LOOK INTO THE MATTER

FCUK IRCTC services, bloody hell. They revise the price from lower to higher. They dont provide proper services. We have not said anything. But When we try to book TATKAL ticket online, site is not opening during booking hours, when all tickets are booked by authorized Agents of IRCTC, bull sites open n shows ticket not available. Then we have to rush to agents & pay huge amounts to get TATKAL tickets. Already they charge TATKAL fee, then too we have to pay more 300-500 extra on a ticket. It means we have to pay Rs.600-800 extra for a TATKAL tickets. What government is this, please take action against it & make 2-3 sites to book tickets, also add more servers to run hassle free ticket booking. I will proceed this with Higher Courts & Even media with video recording of ticket booking fraud by IRCTC. Fcuk IRCTC.

I travelled on 20th april 2013 from mayuram to erode by D5 seat no.42 by janshatabdi express. there is no tte from mayuram to erode. my ticket
was not checked till erode. so many unreserved passengers are also occupied the coaches lot of inconvenience to us. they were occupying
reserved coaches. likewise when i travelled from tambaram to tiruchirapalli on 30th march 2013 by guruvayur express by coach D9 no tte
has come. i think both are on saturday that is saturday is holiday for tte staff. i also feel it is better not to book ticket in advance and to
ourchase a open ticket and travel by reserved coach. they are occupying reserved coach it is difficult to go to toilet which is already in nasty and
ugly. pl do the needful

The most pathetic and irritated website ever in Indian government innovations. Infact i would say they should close their IT department and outsource this to some decent IT company who will be having excellent IT programmers to manage this fuss. The IT department is doing nothing and just passing their time.

Shame on you Railways minister, IT Head, and the worst development team.

I am using reliance netconnect+ service from almost 2 years.. but pathetic Tatkal reservation from irctc... You are not even able to Log in at 9.50 am.. and if at all u r successful loging in.. till u complete the transaction with several online errors.. you may end up in either failed transaction or Waitlisted Ticket...
Hell with IRCTC.................

Dear sir
I have booked e- ticket by IRCTC but not traveled on date 28/7 2012 .i also discussed with IRCTC Helpline they adviced me to file TDR within Month so i am file TDR on dated 1/8/2012 but money not refund by IRCTC Till now in between i send several mail to IRCTC bit at present date i have not received any Money by IRCTC OR RAILWAYS
Regards
Pramod kumar
mob-[protected]
REF NO- EKT [protected]
PNR NO-[protected]
ID [protected]

Sir/Madam,
I had applied for SUBH YATRA CARD on 21.12.2012 and got subh yatra card membership no.[protected] but till date haven't received the physical SUBH YATRA CARD.I have complaint many times on[protected] and [protected] & they replied do mail on [protected]@irctc.co.in and i did , but after so long i have got a reply from irctc.[protected]@sbicard.com detail pasted below:
'' February 22, 2013 Dear Ms. Kumari, This is with reference to your communication dated February 20, 2013. Shubhyatra Card Related: We wish to inform you that your Shubhyatra card was dispatched at your mailing address but same has been returned to us. Further, we are glad to inform you that we have re-dispatched your Shubhyatra card at the mailing address mentioned below: - H.NO.1581, SECTOR-64 MOHALI RUPNAGAR - 160062'' but till date i have not received the same.
Later on i asked for dispatch no. but they unable to provide and now i am completely fed up of IRCTC services.
Lastly i have lodged a grievances on PG pgportal.gov.in,Registration No. MORLY/E/2013/02320 on 18th march but even after Reminder-4 no any reply leading resolution of my problem has been received.
Kindly do the needful so that i can get the SUBH YATRA CARD. Thanks..

Hello,

I have filed TDR for PNR no [protected] , on 13'th jan 2013 and it's ref no is ekt[protected] , It's partially confirm/W/L TICKET so we all passengers didn't travel and i filed TDR for the refund, but till today after 3 month pass away i din't received refund from irctc, so can you please inform me that when can i get refund in my account?

SHILANG MEHTA
[protected]

TRANSACTION ID PNR NO DATE OF JOURNEY STATUS
[protected] [protected] 09-Mar-2013 Regreted


the above are self explanatory fields.

PROBLEM:- While communicating for TDR via IRCTC i got Letter no. BEC160313V44177 from Railways- Mentioning that the person has travlled , when one has not travelled.

Now how can anyone on earth can prove that one has not travelled??????????????????????

Sir/Madam,
I'm ch.akhil kumar has cancelled my ticket on 3/4/13 which has a journey date for 6/4/13.sir/madam, but still I did not got refunded my amount. Please rectify it as soon as possible

The following are my ticket details :
transaction id [protected]
pnr number [protected]

I am Pratik Ranjan. I had a reservation in 12296/SANGHA MITRA EX on 29-Mar-2013 for which i booked the ticket on 29-Nov-2012. When i went in front of my coach B2, i saw that my name was printed in the chart and the berth number was 63. When i boarded the train i saw that there were only 62 berth (1 to 62) were present in B2 coach. I inquired with the TT of the train and he told that he is helpless in giving me any seat as there are only 62 berths available in the coach and my number is 63 and there are no free berths available in any of the coach. I complaint to the senior
official available at Patna Jn station. I could not board the train as i had to travel from patna to Bangalore 49 hrs journey and without any seat it was not possible to travel. This is a sheer ignorance from the Indian railway and Irctc part. Because of this i had to go through mental tension. I had to miss office for 1 week. I have to go through the pain of Tatkal booking or flight booking.Because of this i have to go though physical, mental and economical pain. Who is going to repay for this... Please help.
I have taken a written acknowledgment from the TT of the train that B 2 coach has only 62 seats available and lodged a complaint at Patna junction.

I need a compensation for my loss at Office, booking of train and flight ticket and the trauma i faced.

Regards,

Pratik Ranjan ([protected])