Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

This is regarding the toilets provided in Ratnachal express which departs from Vskp to BZA and back every day.

The flushing systems in that coaches were not at all usable by the passengers as the sufficient water is not comes out to flush.

the system provided is button pressing as 90% are unaware how to use the flushing system.

as this train is always highly crowded May i request your kind attention to look in to this and do some thing so that we can travel happily.

IRCTC — transactions

this is all trash,not at all transactions are proceeding ,its showing that
this is due to no response of banks

IRCTC — Bad transaction

On 25/02/2010 I have done an online transaction to purchase a ticket through
tatkal cota from Howrah to Varansi JN boarding on 27/05/2010 for S K RAI MALE 45 & P RAI female 43.
Unfortunately after the payment was made through SBI ATM cum DEBIT card payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.The money ( Rs 693.00 ) has already been debited from my SBI acc.but i have not received ticket confirmation. when i tried 2nd time i got the ticket. but twice the transaction have been done.

I request IRCTC to help me at the earliest and refund the same amount.

Expecting a reply as soon as possible.

Yours Sincerely
Sushil Kumar Rai
[protected]
Email ID : [protected]@yahoo.com

need emergency doctors availability.

28/03/2010 my brother name "mahendra gautam" male age -23, he is jurny pune to satna from (pune patna exp).train no. "2149 s7-52" he face a lot of physicaly painfull problems. he also taken medicen by doctors tretment .but he has been dont have relef .he needs to a emergency doctors for tretment .

so we want to provide as soon as possible emergency doctors for treetment.
in 28/02/2010 running train no.2149 pune patna exp. s7-52.

so i have request please provide doctors in that place.

my name is anil kumar garg cell no.[protected].

thanks

IRCTC — irctc transaction not visible

Dear IRCTC,
I have booked ticket for journey from TIRUPATI to RAJAHMUNDRY BY SHESHADRI EXPRESS through IRCTC.

Journey date :[protected].
No of passengers: 3.
Transaction by ICICI.

T MANOJ 35 MALE
T BHARATI 28 FEMALE
T HARSHITA 08 FEMALE.

Please help us to find out if the ticket is available and send the ticket to my mail.

Thanks&Regards,
Jay.

i booked tkt of PNR 85015484 from chhabra gugor to jaipur in 2 AC on 03.07.2013 charged Rs 822.47 tkt was waitlist and get it cancelled on 04.07.2013 i have been creduted RS 765/- only instead of 770.00 as per refund rule wef 01.07.2013 on 2 AC waitlist tkt only 35.00 wclerkage will de deducted + service charge so i should credited 770.00 pl refund rs 5.00

Indian Railways — refund not received for more than 3 months

refund is not received for following TDR filed in the month of October 09

TDR Details
Transaction Details
PNR Number [protected] Booked On [protected]
Transaction ID [protected] Ticket Type eticket
Class CC Internet Service Charge Rs 20.00
Date Of Journey 24/10/2009 Ticket Charge Rs 267.00
Bank CITI Total Rs 287.00
Train No 2123 Railway Zone CR
From Station MUMBAI CST(CSTM) IRCTC Zone Group General Manager/Western Zone (IRCTC) Mumbai
To Station PUNE JN(PUNE) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Makarand Lele 41 Male C3 0051/ WS Booked



Reason For TDR : could not travel by train sinc
e not reached to Mumbai. since
morning Pune - Mumbai train w
as cancelled due to accident
TDR Status : Forwarded To Railway
Reference No : ekt[protected]
TDR Zone : CR
TDR Filing Date : 27-Oct-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

Indian Railway — refund not process

i have file tdr on 27 feb 2010 name of my freiend mohit and madhu travel date 14/02/2010 wait list not confirm pnr no [protected] till now i have not rec refund my no [protected]

4 Manth's refund not process

Jayesh Bhanderi
mo-[protected]
Surat(Gujrat)

Indian Railways — Refund not processed

I had booked two tickets from Secunderabad to Howrah PNR number [protected] and one of the tickets got confirmed the second one was wait listed. I filed a TDR in April 2011 for the refund TID-[protected] and EKT-[protected] for the refund, but till date I have not received any refund amount inspite of several reminders and communication with the railway officials. The railway officials says the request is not approved, I do not know the reason why it is not approved when ticket was not confirmed and passenger did not travel in the ticket and TDR was very well filed within the timeline.

This type of response from teh governemnt is totally unacceptable, which is not initiating a refund for last eight months.

pl register my cancellation pnr no.[protected] .transaction id [protected] on train no 11063 boarding on 17/03.2013 and refund my money.thank you

I booked an e- ticket on 31.5.2014 for travel by Train No.11021 on 5.6.2014 ex Hosur to Madurai under PNR [protected] for two adults. Unfortunately it not visible in the booking history which results inability to cancel the same ticket. Moreover there is no other facilities available in IRCTC web site. Please help me

IRCTC log in issue — Correct password am using still shows as invalid

Dear SIr/Madam,

Greetings!!!

Am using correct irctc user id and password...yet shows as invalid...
the problem is i ve forgotten the secret question ...
Please help me re-set the password..
user id is : jiksu9001

New password can be sent to : [protected]@yahoo.com

Please revert as I need to cancell two tickets....

Am upset and tensed...


Thanks in advance,
Jignesh Worah

IRCTC on line Registration — Different Passwords Issued

Dear sir,
I am try to registration In IRCTC for E Ticketing, registration procedure are completed but when New Password option show wen enter right mail address but masses given on computer wrong password . IRCTC given two password ON mobile Masses Tsq153 And Email Masses Tqh475 Pl.Help me.
MY Mail Add.[protected]@rediffmail.com
Mobil No. [protected]
Om prakash Singh (Ranchi)

IRCTC — about logging

sir,I booked. my E ticket by itct on31st DEC.2011 now i want to change my programe at the time of loging user-name & passward are not correct I also give a hint answered but same reply came so you may help as earl as possible and oblige. thanking you.

sir,
i forgot my password...my user id is cvishnu92...i want to print the tickets booked on march 30...the mobile verification message was accidentally deleted from me...so kindly send me the current password or a new password with mobile verification code to my e-mail id...my e-mail id is [protected]@gmail.com...phone number is [protected]...

hoping for a fast response...

plz plz plz help me...

thank you...

Railway — filed TDR as I did not travelled for the train was late more than 3 hrs

I hv filed a TDR as I did not travelled by the train for it was late for more than 3 hrs & it has been 4-5 months filing the complaint, bt still I hv not received the cancellation amt my PNR No: [protected]

my irctc account de -activated. I could not know the reason. I want to activate my irctc account immediately please.

IRCTC — balance debited my account

Dear sir i take a ticet from irct on 16 june time 1.40 pm to 2 pm i will book the 3 ticent but only 1 ticket booked other 2 two tickent not booked but balance of rs . 366 per ticket total 732 rs. debited my account.

Help Me, Help Me, Help Me, Help Me, Help Me, Help Me, Help Me, Help Me, Help Me, Help Me.

Indian Railways — WRONG DEDUCTION IN TICKET AMOUNT UP TO 50%

This is to inform you that I have not boarded the train since train was late for more than 5 hrs & there was no sense in reaching Mumbai at that time since the purpose of visit will not be full filled.
I missed such a Important function of Family and rather than Compansating railway has deducted Half of my Ticket amount. Either reimburse the full amount or I shall bring all this to notice to a general public. Copy of this mail is forwarded to consumer forum also in Bcc

PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On: 6-2-2011 Class: 3A Internet Service Charge: Rs 20.00
Date Of Journey: 20/2/2011 Railway Zone: CR Bank: CITI
Total: Rs 1265.00 Train No: 12152 Ticket Charge: Rs 1245.00
From Station: BHUSAVAL JN(BSL) Quota: General To Station: LOKMANYATILAK T(LTT)
IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai


Reason For TDR: Train Late More than Three Hou
rs and passenger not travelled
. TDR Status: EDR Approved Reference No: ekt[protected]
TDR Zone: CR TDR Filing Date: 21-Feb-2011

Refund Details
Refund Status: Refunded Refund Date: : 27-Feb-2011 Refund Amount: Rs.622.00

IMMEDIATE REPLY EXPECTED.
CC: [protected]@irctc.co.in
FAKHRUDDIN MIZWAN.

Prop. : LUBNA TRADERS

Mob: +91 [protected]

www.lubnatraders.com

Dear Sir/ Mam,

I (Sparsh Gupta) had booked a 2AC ticket from Lucknow to Mumbai/LTT (Train no. 05031 GKP/LTT Exp) with date of Journey as 6th April 2013.

Due to certain issues i had to cancel my travel plan & hence i tried to apply for cancellation through "Cancel E-Ticket/ Refund" option on IRCTC site. The option did not allow me to cancel the ticket though i tried cancelling the ticket @ 11 a.m. i.e. more than 4 hours before the scheduled departure of train from my boarding station i.e. Lucknow.

The train was scheduled for departure from Lucknow @ 16:20 hrs. Hence as per the cancellation rules of IRCTC if the cancellation is applied within 12 hrs but before 4 hrs from the schedule departure of the train, the refund amount is 75% i.e 25% are the cancellation charges.

However, when i tried cancelling the ticket through "Cancel E-Ticket/ Refund", the system did not allow me to cancel the ticket throwing message that the "chart is prepared". Hence i proceeded for cancellation through Filing the TDR option

The refund of amount through TDR was also filed on the same day i.e. 6th april 2013 between 11.00 am to 12 noon i.e. more than 4hrs from the scheduled departure of the train.

However, to my dismay i found that IRCTC has deducted 50% & refunded 50 % of the amount i.e. Rs. 930 against ticket booking amount of Rs. 1905.

I request you to please look into the matter & help me getting the correct amount refunded i.e. 75% instead of only 50%.

PNR no. [protected]
User/Booking ID: abhi0614


Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: 2A Internet Service Charge: Rs 20.0
Date Of Journey: 06/4/2013 Railway Zone: IRCTC Bank: hdfcvbvpg
Total: Rs 1905.0 Train No: 05031 Ticket Charge: Rs 1885.00
From Station: LUCKNOW NR(LKO) Quota: General To Station: LOKMANYATILAK T(LTT)
IRCTC Zone: IRCTC

DR Details
Reason For TDR: Passenger Not Travelled. TDR Status: Approved Reference No: ekt[protected]
TDR Zone: IRCTC TDR Filing Date: 06-Apr-2013

Refund Details
Refund Status: Not Approved Refund Date: : 12-Apr-2013 Refund Amount: Rs.930.00

Indian Railways — CONDITION AND CATERING

I AM TRAVELING BY DELHI BILLASPUR RAJDHANI(2442) IN 2 TIER. I BOARDED THIS TRAIN ON 11/03/09. THE CONDITIOIN OF COACH IS THAT CURTAINS ARE TORN. THERE IS NO FLOORING. TOILET AT DELHI STATION FROM WHERE TRAIN STARTED, WAS FILTHY. FOOD SEVERED(TIL NOW THREE MEALS HAVE BEEN SERVED) IS NOT FIT FOR JAILBIRDS. BIRTHS HAVE STAINS(BERTH NUMBER 6 TO BE PRECISE). IT DOES NOT LOOK AND FEEL LIKE RAJDHANI EXPRESS. NOBODY IS WILLING TO TAKE COMPLAINT. YES, BLANKETS AND PILLOWS WERE ALSO FILTHY.
AKHIL ASHDHIR
PNR NO.[protected]
(IN CASE SOME CAN HELP ME IN GETTING THIS COMPLAINT TO PROPER AUTHORITIES.)
12/03/09

Hey, you can check this site for registering your compliant

http://www.irctc.com/General_Complaints.html#

I am travelling right now from hyderabad to allahabad and the tte had charged me 960 rupees
As fine as i am not carrying the original id proof. My actual ticket cost is only 500. Whom should i complain about these. In india rowdis are reduced but as the government officials are trained and looted more than that. Shame on railways and the congress government.