Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

dear sir
sub- locking of my id at irctc

for last four days i am note able to open account [protected]@irctc.co.in for ticket booking,when i have gone through process of reply it shown that your reset id/password has been send to your registerd mail address,ie [protected]@rediffmail.com but till today ,27-01-12, i have note received the reset id/password please look and give reply
thanking you
purushottam prasad

Transaction Details
PNR Number: [protected]
Ticket Type: eticket
Transaction ID: [protected]
Booked On:[protected]
Class: 2A
Internet Service Charge: Rs 20.00
Date Of Journey: 29/12/2011
Railway Zone: NF
Bank: SBI
Total: Rs 8980.00
Train No: 12506 Ticket Charge: Rs 8960.00
From Station: ANAND VIHAR TRM(ANVT)
Quota: General
To Station: RANGIYA JN(RNY)



Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Ghanashyam Deka 31 Male 0000/ Booked

2 Sumita Deka 26 Female 0000/ Booked

3 Bhanumoti Deka 46 Female 0000/ Booked

4 Bhogirath Deka 55 Male 0000/ Booked

5 Putul Tahbildar 52 Female 0000/ Booked



TDR Details
Reason For TDR: Out of five tickets only four
passangers are getting RAC, pa
rtly confirmed ticket, so that
passangers are not travelling

TDR Status:
CCM Registered Reference No: ekt[protected]
TDR Zone: NF TDR Filing Date: 29-Dec-2011

Refund Status: Refund under Process
Refund Date: Not Available
Refund Amount: Rs.0.00

Respected Sir,


Please refund my Train Ticket Amount which has been cancelled due to 14 hours Train Late. PNR No. [protected], Dated 27.11.2011 I have filled TDR Reference No. ekt[protected]. So Please consider my request & refund my ticket charges Rs. 658/-


Thanks & Regards,

D. M. Tripathi
[protected] / [protected]

TODAY 24 JAN 2012 I WAS BOOKED A TICKET BUT MY AMOUNT OF BALANCE DEDUCTED.
I HAVE NOT RECIEVE THE TICKET
TELL ME WT CAN I DO

Sir,

I have purchased a reservation ticket online on IRCTC. But due to Telanagana agitation train was cancelled. So, I filed a TDR for the refund. However, only half the amount was refunded. I have called the IRCTC customer care multiple times and they are giving me different telephone number each time I called them. Nobody answer the calls on those numbers. In case even if they answer also they are again asking me contact customer care. But the other half of the amount is not being paid by IRCTC.

My ticket details:

PNR Number: [protected]
Ticket Type: eticket
Transaction ID: [protected]
Booked On:[protected]
Class: SL
Date Of Journey: 24/9/2011
Railway Zone: SCR
Ticket Charge: Rs 518.00
From Station: KAKINADA TOWN(CCT)
To Station: SECUNDERABAD JN(SC)

TDR details:
Reason For TDR: Train Cancelled.
Reference No: ekt[protected]
TDR Filing Date: 27-Sep-2011

Refund details:
Refund Status: Refunded
Refund Date: 02-Nov-2011
Refund Amount: Rs.259.00

I have also attached the ticket and TDR details screen shot.

Kindly help me in getting my full amount back from IRCTC.

Thank you so much in advance!!

Thanks & Regards,
Lakshmi Narayana Y,
Hyderabad.
Mob: [protected]

Hi,

Since today (24.01.2012) morning I am trying to book e-ticket, every time I am getting the message as Server timeout.

I believe IRCTC has to upgrade their server speed. Especially on weekends and when there are public holidays appearing either on Monday, Tuesday, Thursday or Friday IRCTC server will always be busy and people face lot of problem while booking the e-ticket.

Many a times it so happens that the amount is debit from the account and e-ticket is not booked.

Hence to avoid the problems, I hope IRCTC will take the above mentioned matter as serious and will do the needful.

Regards.
Fahiem

Since my account has been locked out ,please cancel my ticket

Journey dated 24/01/2012

: PNR Number :[protected]E - TICKET)

My date of birth:25/05/1987

regards
Liyo.P.A
[protected]

my name is Liyo.P.A and i have an irctc account username is"liyo".Yesterday i have resetted my password,unfortunately my new password has been sent to my email ID "liyo.[protected]@wipro.com" updated in that account which is doesnot exists presently.kindly help me login to my account since i have booked around 15 tickets in that account.

regards,
Liyo.P.A
Mob:[protected]
new email ID:liyo.p.[protected]@gmail.com

Dear Sir/Madam,
I was using irctc for long time. And my user id : mchandu143.

Today after logging-in at 10AM, I have booked a ticket and clicked a link which asks to verify the e-mail.

After that I was unable to log-in. It always says wrong password.
I also did not get any mail to my email for any verification..

Please help.
Dear Sir/Madam,
I was unable to log

Dear Sir,

I have booked a Tatkal Ticket on 22nd Nov 2011 from NDLS to PNBE.
The Train was late around 6 hours which is not suitable for us so we have spoken to IRCTC customer care they suggested if journey is not comfortable in this case you just file TDR, you will get your full refund. I did so. But the thing is that why should they take more than 3 months in refunding amount.
Anyway I am posting my details i expect I will return my money as soon as possible because I have need my money urgently.

Please see my details below:-
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: 3A Internet Service Charge: Rs 20.00
Date Of Journey: 23/11/2011 Railway Zone: ECR Bank: AXIS
Total: Rs 4792.00 Train No: 12394 Ticket Charge: Rs 4772.00
From Station: NEW DELHI(NDLS) Quota: Tatkal To Station: PATNA JN(PNBE)
IRCTC Zone: Regional Manager/Eastern Zone (IRCTC) Patna

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 NEERAJ 35 Male B2 0001/ LB Booked
2 RASHMI CHOURSIYA 26 Female B2 0004/ LB Booked
3 ANIL KUMAR 25 Male B2 0002/ MB Booked
4 ANAND KUMAR 20 Male B2 0003/ UB Booked

TDR Details
Reason For TDR: Train Late More Than Three Hou
rs and Passenger Not Travelled
. TDR Status: CCM Registered Reference No: ekt[protected]
TDR Zone: ECR TDR Filing Date: 24-Nov-2011
Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00

I am using irctc site for my railway ticket booking. I have forgot my user password. My user Id is "g_charania"
Kindly help me in getting new password. My residential address is as under:

502, Mulund Saraswati,
MHADA Colony,
Mulund (E), Mumbai-400081.

Thanks & regards,

GIRISH CHARANIA

Dear Sir,

I booked my ticket from Bhubaneswar(BBS) to Mumbai on 8 January 2012 in 2 tier AC two months prior to the journey. I was alloted seat no. 17 in A1. On the journey date, only 1 hour before the departure I received a message on my mobile that my seat number has changed to A1 -57. However only after the arrival of the train in BBS I found that there was no ac 2 compartment in the train and coach A1 was changed to ac 3 tier. The ticket checker has no explanation for the same and he ensured that proper refund will be provided before the end of the journey, which I have not received yet. The details of my journey are as follows
Passenger name: Niharika Singh
PNR Number: [protected]
Ticket type: e ticket
Date Of Journey: 08/1/2012
Total: Rs 1858.00
Train No and name: 11020 , Konark Express


First of the all it was irresponsible on the part to railways not to give any prior information on the matter. Also the attached compartment A1 was dirty and old compared to the other ac 3 compartments in the train. Kindly look into the matter and ensure that proper explanation and refund is provided

Thank you
Niharika Singh

Dear Sir/Ma'am,

With Reference to the following details, I'd filed a TDR as the train was diverted and was not coming to the boarding station ie Secunderabad, due to the Telangana Issue & Rail Roko Agitation. The reason stated on irctc for non refund is that the reservation is from tatkal quota. Whether the ticket be through Tatkal or General Quota but how could I board the train when its not coming to the boarding station. I had an urgent interview scheduled on that day and was suppose to leave. Therefore, I got the reservation through tatkal quota. Is there any fault of passengers that the train didn't reach the boarding station.
I have mailed twice at [protected]@irctc.co.in and have also been trying the phone number but no reply.

It will be very grateful of you to please look into the matter and consider the request as its a genuine case of not boarding due to train diversion because of Telangana Issue and Rail Roko Agitation.

The details are as follows :
Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: SL Internet Service Charge: Rs 10.00
Date Of Journey: 24/9/2011 Railway Zone: CR Bank: SBIAssociate
Total: Rs 351.00 Train No: 12749 Ticket Charge: Rs 341.00
From Station: SECUNDERABAD JN(SC) Quota: Tatkal To Station: PUNE JN(PUNE)
IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Sanjay Singh 30 Male 0000/ Booked

TDR Details
Reason For TDR: Train Diverted And Passenger Not Travelled.
TDR Status: CCM Regretted
Reference No: ekt[protected]
TDR Zone: CR
TDR Filing Date: 25-Sep-2011

Refund Details
Refund Status: Refund Not Approved
Refund Date: 06-Jan-2012
Refund Amount: Rs.0.00
Remarks: 6497-CR/60 No refund on tickets issued on tatkal File No :. File No -641/Y/51482/11/12/E6. The case is repudiated

Dear Sir/ Madam,

I had cancelled train ticket of PNR No: [protected] on 28 Oct. 2011. As my salary account in CITI Bank was closed by which i booked this ticket, i informed IRCTC by mail to [protected]@irctc.co.in, [protected]@irctc.co.in about this on same date of cancellation. I also mentioned the new account details in which money should be refunded. I got complaint refrence number from IRCTC 2000714. Again i called customer care and got another refrence number: 90207. After all this also after nearby 2 months i didn't get money refund.

I request you to look into this matter and take appropriate action.

Thanks & Regards
Mayank Kumar Agrawal
[protected]@gmail.com
+91-[protected]

Dear Sir/Madam,

I was booking for Tatkal E-ticket from MAS to SBC on 27-dec-2011 for journey date 28-dec-2011, but after i made my payment of Rs 268 on my debit card IRCTC site didnt open and message came that error occured.

I check for the refund status for failed transaction which shows that i made no payment.

Transaction id = [protected]
amount: Rs 258 + extra(10) for sbi card bank charges.
sbi bank detials for above transaction is "POS[protected] IRCTC "

Kindly do the needful
Nagesh
[protected]

I have booked a ticket from jaipur to Jodhpur on 26th Dec 2011 for the travelling date 27th dec 2011. But after making the payment, instead of showing window for printing ticket following error came. My amount was also deducted. I want IRCTC to take necessary actions as soon as possible

REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?...⇄


Anukriti Bansal
[protected]@yahoo.com

Dear sir
I was a passenger in AC 3TIER with my family in navjeevan express from AHMEDABAD TO CHENNAI ON 22/12/2011(PNR NO[protected],BERTH NO-58,59,61,62,TRAIN NO-12655).On 23/12/2011,I ordered for two vegitarian meal.The supplier was Mr. VIJAY TIWARI AND CATERING SERVICE WAS ARENCO CATERING CHENNAI.After serving food he collected Rs100/-)from me for two vegetarian meal.(a vegeterian meal comprise normal dal,3normal parottai,rice, one pappad,one cup curd and subji).I enquired about him why he took Rs 50/- for single meal.he then gave Rs 20/- back to me from Rs100/- and told that normal meal cost Rs32/-.pappad is additonal and one parotta is also additional for the single meal.however i didnot direct him to bring any additional item to me. on my request he provide a bill to me(bill no9403) showing veg meal -64,2pappad-06 ,2 parotta Rs 10, total-80/-.he didnot provide 200ml water with the meal and he has no answer at all.Then i requested him to provide menu card and he promised me to provide it in gudur station but later not obliged
sir this is type of loot in open is very shameful to railway and I expect railway will look in to this matter very seriously and take necessary step to deregister the licence of the firm and the person MR VIJAY TIWARY MAY GET SUITABLE PUNISHMENT
yours faithfully
JAYAN P SAMUEL(DEPUTY COMMANDANT),6BN NDRF,GANDHINAGAR(GUJARAT),M NO-[protected]

Sir,
This is regarding overcharging of tea at tea stall in chengannur railway station. The tea stall at platform n:2 running by IRCTC is taking Rs 6/- for a tea instead of a standard rate of Rs 5/-. the importance of this 1/- is that, this railway station is the centre point of pilgrimers to sabarimala and ten thousands of people are coming in one day. the price list is covered with paper and when questioned he has given me tea for Rs 5/-. Pl. do the needful to take an action aganist this culprit...

rgds,
shan

Reply is still awaited from your side.
If you are not giving me permanent solution the i am going to consumer court.





WARM REGARDS
AKHIL KUMAR KATIYAR
FIXED ACCESS
DEHRADUN
RIM NO:-[protected]
DESK:[protected]

Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G

----- Forwarded by Akhil Katiyar/RCOM/RelianceADA on[protected]:11 PM -----
From: Akhil Katiyar/RCOM/RelianceADA
To: [protected]@irctc.co.in
Date: [protected]:35 PM
Subject: Fw: payment not credited in my a/c( [IRCTC #65352]


Dear IRCTC,
There is not any satisfactory response from your side, After tremendous follow up to you but result is zero.plz reply me soon

Hopefully YOU MAY DO SOMETHING for my refund.


PNR no. -
[protected]

Transaction ID - [protected]





WARM REGARDS
AKHIL KUMAR KATIYAR
FIXED ACCESS
DEHRADUN
RIM NO:-[protected]
DESK:[protected]

Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G

----- Forwarded by Akhil Katiyar/RCOM/RelianceADA on[protected]:08 PM -----
From: [protected]@irctc.co.in
To: Akhil.[protected]@relianceada.com
Date: [protected]:41 PM
Subject: Re: Fw: payment not credited in my a/c( [IRCTC #65352]



Dear Customer,

We would like to inform you that your below enclosed email has been again forwarded to the concerned department.You will receive a reply in this regard shortly.




Thanks & Regards

Anju Prasad
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in

[protected]-------- Original Message[protected]--------
Subject: Re: Fw: payment not credited in my a/c( [IRCTC #65352]
From: Akhil.[protected]@relianceada.com
Date:[protected]:42:55+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]

Dear payment of Rs 235 still not credited in My. a/c










WARM REGARDS
AKHIL KUMAR KATIYAR
FIXED ACCESS
DEHRADUN
RIM NO:-[protected]
DESK:[protected]

Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G

----- Forwarded by Akhil Katiyar/RCOM/RelianceADA on[protected]:28 PM -----
From: [protected]@irctc.co.in
To: Akhil.[protected]@relianceada.com
Date: [protected]:05 PM
Subject: Re: Fw: payment not credited in my a/c( [IRCTC #65352]




Dear Customer,

We would like to inform you that your below enclosed email has been forwarded to the concerned department.You will receive a reply in this regard shortly.




Thanks & Regards

Gaurav Chauhan
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in

[protected]-------- Original Message[protected]--------
Subject: Re: Fw: payment not credited in my a/c( [IRCTC #65352]
From: Akhil.[protected]@relianceada.com
Date:[protected]:18:02+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]











WARM REGARDS
AKHIL KUMAR KATIYAR
FIXED ACCESS
DEHRADUN
RIM NO:-[protected]
DESK:[protected]

Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G

----- Forwarded by Akhil Katiyar/RCOM/RelianceADA on[protected]:09 PM -----
From: [protected]@irctc.co.in
To: Akhil.[protected]@relianceada.com
Date: [protected]:22 PM
Subject: Re: Fw: payment not credited in my a/c( [IRCTC #65352]





Dear Customer,
Kindly note that still we are unable to find your attachment. Please send it again in PDF format to pursue the matter.




Thanks & Regards

Anju Prasad
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in

[67010]


[protected]-------- Original Message[protected]--------
Subject: Fw: payment not credited in my a/c( [IRCTC #65352]
From: Akhil.[protected]@relianceada.com
Date:[protected]:57:40+05:30
To: [protected]@irctc.co.in
Cc:
[protected][protected][protected][protected]

ticket ID:

[IRCTC #65352]










WARM REGARDS
AKHIL KUMAR KATIYAR
FIXED ACCESS
DEHRADUN
RIM NO:-[protected]
DESK:[protected]

Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G

----- Forwarded by Akhil Katiyar/RCOM/RelianceADA on[protected]:48 AM -----
From: Akhil Katiyar/RCOM/RelianceADA
To: [protected]@irctc.co.in
Date: [protected]:03 PM
Subject: payment not credited in my a/c




plz find screen shot of my bank a/c statement & plz provide refund of 235 Rs against

PNR no. -
[protected]
Transaction ID - [protected]

At 1pm i was trying to book ticket from mumbai to pune for 20th december. The site as usual was working very slow taking several minutes to load each page. But I have booked tickets with IRCTC earlier too and this is a regular issue.

Anyway I entered my sbi debit card details and submitted. It showed processing page mentioning not to reload.

After some time there was a page showing "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ " link was "https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/fssResponse.jsp&quo...⇄

It is now showing under FAILED PAYMENT REFUND STATUS

Transaction ID 1 [protected] Settlement Requested Not Booked

I faced a similar problem few months back.

IRCTC should improve their server and website.