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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Mar 21, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 54

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M
MonishaM
Mar 11, 2021
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I tried booking tickets on IRCTC twice by Googlepay. My money got deducted both times but the ticket was not booked.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    A
    Amit Kumar Ekghara
    Mar 11, 2021
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    I booked two tickets on irctc app using PHONEPE app. Both the tickets got canceled and the amount was refunded from irctc as I checked from their site. It has been more than 8 days but the amount is not refunded till now. Whenever I make a call to PHONEPE consumer support helpline number their reply ?.
    Transaction ID:- P2103031037084701417990, amount:-1075
    Transaction ID:- P2103031142090680170650, amount:-850
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      D
      Debarshi08
      Mar 10, 2021
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      I paid via google pay to irctc razorpay the amount got deducted but tickets were not booked. As i attached screenshots. There's no booked tickets of 10 March but payment was succesful through google pay
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        N
        nitinvishi
        Mar 9, 2021
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        While the irctc website is booking train tickets even without mobile verification, the same can't be cancelled without verification.

        And mobile verification is not sending OTP for further registration. This is frustrating.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          Y
          Yash Adulkar
          Mar 9, 2021
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          Resolved

          Address: Delhi

          Hello Sir, This is Yash Adulkar. I have registered on irctc for online booking but I am not receiving otp on any of my phone numbers. I tried 2 mobile numbers but both were unsuccessful to receive the eOtp
          Mar 9, 2021
          Complaint marked as Resolved 
          I tried once at 9:45 pm but was unsuccessful. I tried another attempt on the other morning at 08:07 am and was successful. But it took more than 5 mins to receive the otp. I feel you should increase the timer below the mobile verification button
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            S
            Sidhnath Mishra
            Mar 8, 2021
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            As I booking ticket from howrah to ranchi on 8 March 2021 twice in 1A coach, a sum of Rs. 8743.67 is debited from my account but my e-ticket is not generated. In reservation status it shows failed, but the amount is not credited in my account. So kindly look after this issue and refund my amount as soon as possible.
            Sidhnath Mishra
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              P
              pratiklhc
              from Delhi, Delhi
              Mar 8, 2021
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              I am pratik deshmukh, username: Pratiklhc1
              I am not receiving OTP on mobile. Thus unable to login in.
              Please help.

              with regards,
              Pratik
              [protected]@gmail.com
              [protected]
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                R
                rfrizwan
                Mar 8, 2021
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                Dear Sir,

                As I start booking ticket from IRCTC App or Website during Tatkal and non tatkal period also. It is showing that "SERVICE TO THIS SITE IS TEMPORARILY SUSPENDED".
                This happening from sometime.
                Please help.
                My Irctc login: rfrizwan
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  S
                  Sivakumar
                  from Delhi, Delhi
                  Mar 8, 2021
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                  User name: dsivatheni
                  not able to verify my mobile number so not able to login.
                  Please resolve.
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    A
                    AMAR BIN ABDUL
                    Mar 6, 2021
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                    I didn't receive my refund amount as irctc says that the amount has been refunded but no amount is been refunded to my account kindly reolve this issue as soon as possible.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      T
                      Thakur778847
                      from Noida, Uttar Pradesh
                      Mar 6, 2021
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                      My PNR no- [protected]. Date of journey- 20/02/21. Train no-02355, the train got cancelled. My refund amount of 4300 still not credited to my account. Cancellation refund id-[protected]. But till date the amount not Received in my bank account.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        M
                        ManiBalan150
                        Mar 4, 2021
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                        Air Ticket Refund Amount not Processed more than 2 Months

                        I've cancelled the flights tickets on 19th December 2020 from Chennai - Delhi which was booked through IRCTC. As per their policy, they should refund the cancelled ticket cost within 7 to 10 working days but now its almost 2 months passed, there is no proper update from them.
                        They keep on respond with the same mail template. I've attached the Cancellation proof so please review and help me to sort out this issue asap. Thank you....
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                        C
                        Chetankh93
                        from Airoli, Maharashtra
                        Mar 3, 2021
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                        IRCTC application as well as irctc.co.in website is throwing error - Service to this Site Is Temperorily Suspended !

                        Getting this message on last confirmation page of ticket booking after entering all required details
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          A
                          aryaavinash
                          from Bengaluru, Karnataka
                          Mar 3, 2021
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                          Address: [email protected]

                          I booked ticket for Train No.02085 for journey from Vizianagaram to Secunderabad on 19th February 2021. I booked 3rd AC ticket PNR#[protected] and the final status of the ticket is RAC after chart preparation.
                          During Covid situation, I don't want to travel on RAC and hence I filed TDR without travelling on 19/02/2021 at 3.42 PM IST.
                          Now, I got email saying the below

                          "The TDR filed against PNR Number [protected] with reason Passenger Not Travelled Due To Ticket in RAC After Chart Preparation. has been repudiated by system as per the Indian Railways Refund Rules https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf

                          Reason for Repudiation/rejection:, AS PER CHART, PASSENGER HAS TRAVELLED "

                          How can a person filed TDR and not travelled will be marked as travelled by TTE in the chart?
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            R
                            Raju da
                            from Ghumarwin, Himachal Pradesh
                            Mar 2, 2021
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                            Address: Keshopur ,pupri

                            I was make the ticket on irctc account, the payment is excepted but ticket is not booked, amount Rs1348 ruppes received by irctc, and then irctc refund my amount on 12th Feb but my refunded amount not created in my account till now .
                            Account no - [protected]
                            Name -Subhash raj
                            REFUNDED reference no-17203011036105783361612
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              R
                              Ronak Maru
                              from Ghumarwin, Himachal Pradesh
                              Mar 1, 2021
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                              Recharged R wallet twicely from UTS app but money not credited in R wallet . Infact it is debited from Bank.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                A
                                Arun Gauutam
                                from Ludhiāna, Punjab
                                Feb 27, 2021
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                                TRAIN NO 02358 CANCELED ON[protected] BUT BALENCE NOT REFUND IN ACCOUNT
                                PNR NO- [protected]
                                TRANSACTION ID -[protected]
                                TARIN NO-02358
                                DATE IF BOOKING[protected]
                                TIME -13:23:26
                                DATE OF BOARDING[protected]
                                email id -ujjwal.[protected]@gmail.com
                                phone no -[protected]
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  A
                                  Aravindhari
                                  from Bengaluru, Karnataka
                                  Feb 26, 2021
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                                  After logging into irctc.co.in, website asks me to verify my mobile number with an OTP. I have tried several times to get OTP but did not receive it. Edited my mobile number to use another network number and yet I did not receive OTP on the new number. And the website does not allow to proceed further to book tickets with verifying Mobile. My email address is verified still it asks me to verify mobile number.

                                  date: Feb 26th, 2021 between 12 to 13:20 hours
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    S
                                    Samula vasanth reddy
                                    from Bengaluru, Karnataka
                                    Feb 25, 2021
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                                    Address: Telengana

                                    Till upto now i haven't received refund amount against ticket cancellation on 14-march-2020...plz check it once thiz is mine reference id-P2003141106090122991157 throught phonepe i made mine transaction
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      S
                                      Samula vasanth reddy
                                      from Bengaluru, Karnataka
                                      Feb 25, 2021
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                                      Address: Telenagana

                                      I booked my train on 14-march-2020...against some reasons I have cancel my ticket fair of RS-3579/- on 14-march-2020 and this is the reference Id P2003141106090122991157
                                      refund-not responded from irctc
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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