Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi, I have booked a ticket with PNR [protected] date of journey is 31-Jan-2021 from CNB to GZB. Passenger has not been travelled due to train was running late more than 3 hours and it was very late in the night so passenger has decided to not to travel. As I have been notified by Indian railways that my TDR request has been CR Repudiated. as per the travel policy, passenger can file tdr and eligible to get the full refund whose train is late more than 3 hours. Please help me to get my refund because this repudiation is against the railway policy.

PNR : [protected]. I am a frequent traveler of this train (01111)
1) The employees of Ahuja caterers are allowing outside vendors to sale food and other goods (Headphones etc) in the train. They keep the food near toilets which will be consumed by the passengers. It is very unhygienic for the health of passengers.
2) The persons selling food are not wearing masks.
3) They allow the outside vendors and passengers of general coach to travel through HA1 coach by opening the closed door between these two coaches. These people use the toilets of HA1 and spread the filth. No one entertain our complaint regarding this.
4) Today TC Mr. Aamir did not provide complaint book to me instead of repeated demand from me.
5) The Ahuja's personnel talked too rudely. They say that it is their train and they will do whatever they like. We are just passengers and so we should keep quiet.
Sir/Madam, I am observing this from past one and half month. You can check authenticity of my complaint by surprise check.
The safety of our luggage and valuables is at stack.
Therefore, I hereby request you to kindly take stern actions. I have past records also. Please let me know what actions you are taken.
CA Mahen J Dholam
Mob : [protected]

I tried to book a ticket worth rs. 5723.60 from irctc on 28.12.2020 with my irctc id: anuragmishra12. I had to make 4 attempts with ticket getting booked in the fourth attempt and previous 3 transactions getting failed.

In all the four attempts the amount worth rs. 5723.60 got debited ( total debits rs. 5723*4= 22892). While in one transaction the ticket was booked, for three others the transaction was failed. While I have received refund in 2 of these 3 cases, I havent received refund in the fourth case the irctc transaction id for this disputed transaction: [protected].

My bank says that it has settled this fund with irctc's bank, while irctc says that it has not received any payment authorization from my bank for this transaction.

Also my bank had initiated chargeback for this transaction with irctc's bank which was rejected by the later stating "goods/service delivered". How can this be possible when the transaction was failed and the ticket was not booked.

I have written several complaints to irctc customer care at [protected]@irctc.co.in but they have bewn giving same response that they didnt receive any payment for this transaction.

Kindly investigate the issue on your part as i think that there happened some technical glitch at irctc's end or irctc's bank end, and get my refund worth rs. 5723.60 credited to my account. I have been stressed for over a month now and have tried all alternatives for resolution of this grievance.

I've booked flight ticket on Air IRCTC and requested for cancellations but my refund is not received and the status is showing under cancellation.
Transaction ID: [protected]
Email: [protected]@gmail.com
Contact number: [protected]

Dear Sir/Madam,

The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

From last 5 Days trying for Mobile Verification Code but not receive on Registered Mobile Number.

User ID - srinu_mo

Kindly help me in this regard

Thanks & Regards,
M.SrinivasaRao

Dear Sir/Madam,

The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

From last 21 Days trying for Mobile Verification Code but not receive on Registered Mobile Number.

Mobile # - [protected]

User ID - santo707

Thanks & Regards,
Santosh Ganesh Adhatrao

My transaction I'd:[protected]
Pnr:[protected]
Cancellation/refund id:[protected]
My money is not refunded yet

My transaction I'd:[protected]
Pnr:[protected]
Cancellation/refund id:[protected]
My money is not refunded yet

I have cancelled 4 tickets on 8th january 2021
But till now i didn't received refund in my accout
I have called to irctc customer care but they said refund is processed on 11january
But still i didn't got any amount credited in my bank
Transaction id are: [protected]
2. [protected]
3. [protected]
4. [protected]

I had give n mail they had sent user id that shows invalid user id and reset password they have changed mail i had requested through phone other through email still they are not changing and resetting every representative is asking different questions and escaping pls look to matter and solve problem

This is to bring to your notice that I booked the Air India ticket on 19.2.2020 through my IRCTC account (Transaction id: [protected]) for four passengers to travel LKO-DEL-LKO on 6.5.2020 and 10.5.2020 respectively. But due to corona pandemic the flights were cancelled.

As per instructions of Ministry of Aviation and guidelines of GOI, I want full refund of this returnable flight.

I contacted IRCTC and AirIndia customer service repetitively (several reminders) and requested for refund. However, till date no refund was made.
N Goyal

As per telephonic conversation with Air India, they are not in receipt of any refund request till today. While IRCTC is claiming (again telephonic conversation) that, the refund application has been generated at their end on 17th Sept'2020.

With continuous persuasion it came to my knowledge that IRCTC sales/customer service did not yet forwarded/communicated that refund application to AirIndia sales and customer (me) hence, refund could not processed by Air India.

I therefore request you to look into matter and do the needful for forwarding this refund application to Air India (with a copy to me) so that refund can be processed.

I HAVE BOOKED 3 TICKET on diffrent date from IRCTC and it canceled after a day after. but non of the refund of the ticket have refund yet.
i have attached a photo of the canceled ticket.
PNR
1. [protected]
2 .[protected]
3. [protected]

Hi Sir/Madam,
I had booked my ticket in Indigo PNR: LKJPVG and Air Asia : VRNIUB through IRCTC. Both tickets were cancelled due to COVID-19 flight cancellation and the airline has refunded the money to IRCTC. But IRCTC is not refunding my money and also disconnecting my calls (may be a technical issue, but my call disconnected more than 6 times). I have contacted IRCTC more than10 times for the same issue in the last two~ three weeks. I had already shared my bank account and details to refund in case they have any issue with UPI transaction. I haven't yet received any response from IRCTC yet. I received these details but not the money in my account.

Journey Date : 17/02/2021 Class : SL
Station From: Chennai Egmore station To : Thanjavur station.I had booked one ticket on irctc application by using phonepe Rs.241.8. I went through the process but the tickets are 'not booked' in the system with payment "Pending From Bank End". But why amount not refunded to my account.

Transaction DetailsTransaction ID[protected]
Transaction Date 23 Dec 2020

Journey Date26 Dec 2020

Boarding StationCOIMBATORE JN (CBE)QuotaGENERALTicket

TypeE-TicketBooking Amount₹ 391.8

Refund DetailsRefund ID[protected]

Refund Date28 Dec 2020Refund StatusREFUNDED

PNR No: [protected]
Journey Date : 09/01/2021C lass : 2S
Station From: Thanjavur Station To : sirkazhi
I had booked one ticket on irctc application by using paytm for 76.8 .The booking ticket current status: WL75 . But ticket was still in waiting list. After the the chart was prepared as per rules the waiting list ticket (WL 24) should automatically be cancelled but it was not cancelled. I tried to cancel the ticket but the train has already departed. Since it was in waiting list. since I could not get confirmed ticket, the passenger could not travel. Hence I should get my ticket amount back. The online waiting ticket is equal to no ticket because its not valid if its in waiting state. Hence the ticket amount should be refunded to amount only Rs.5 .But why full amount not refunded to my account.
PNR-[protected]
Trn:06796
Dt:09-01-21
Frm TJ to SY
Cls:2S
P1-WL, 24
Chart Prepared
Help/Enquiry/ComplaintNo.-139, Security-182
Your Tickets are not confirmed.
I get this message for irctc.

I had booked __2_ tickets having PNR no. [protected] for family members on 03 JAN 2021 to visit Jejuri for personal purpose, but my ticket not getting confirmed. Please find travelers information stated below:

Train Name: koyna express, Train Number: 01029

S No.Passenger NamePNR1.2.3.4.

1. Vinayak
2. Manisha
I humbly request you to kindly refund amount as per railway/train policy.

Best Regards,

Yours Truly
Rushikesh Jagdale
[protected]

Ticket was cancelled due to transaction failure but amount was debited from my bank account . The refund amount for my transaction id [protected] . Was rupees . 1190.89 /- .. however only Rs. 11.80/- was refunded to me . The portal is showing refund completed. I am enclosing a copy of bank statement stating the credited amount . Please help to get my refund money back .
Refund reference id - IXGAVEMGS3

Mobile

1. LOGIN as a User
2. Click My Bookings
3. Default Selection is Upcoming
4. Click on booked ticket from the list which you would like to know
5. Scroll Down Until you come across More Details/Payment details Labelled text
6. Observe the Overlapping there

Hi
i am a customer of irctc. I have booked tickets transaction number are as follow
1)[protected]

All of these tickets are canceled because of a lockdown of covid 19 epidemic
I just get only one ticket amount. Then I contacted customer care and informed me that the refund failed because of a technical issue.
they are asking for transaction again and again at last they told us your transaction in under process their process is not complete