Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

It is to highlight and disclose the mater of negligencies from the Indian Railway Catering &Tourism Corporation Ltd for delivering the ticket with in the due period of 48 hours. On line booking, the payment is being made same time but for the ticket the Customer has to wait eagerly for the at least four to three days why? Also the the cancelled ticket money is never be refunded why? This are I have experienced during my past online ticket booking.

Yesterday afternoon I tried booking a ticket via irctc.co.in
Payment was made thru SBI online site but after the payment was made, the irctc site immediately went down and didnt come up till yesterday evening
I tried calling up all the numbers given in irctc.co.in and also mailed multiple times to [protected]@irctc.co.in but havent received any response till now

Can somebody out there help
My number is [protected]
Rony

PNR-[protected] DLI MNQ[protected]Booking Status -S4/49 confirmed
Hello Sir/Madam,
I live in Gurgaon. I booked railway ticket from Delhi to Mainpuri online for us for the date of journey 27/2/2008 on 25/2/2008. The PNR No.[protected] is and Transaction ID is [protected]. The booking was on genral and the fare was Rs.161.00. The transaction is done by him self.At the time of Journey i have seen there is no coach S-4 for 63 passanger and when i go cncellation the massage given below-
PNR Status Details
PNR-Number [protected]
Train Number 4724 Train Name KALINDI EXPRESS
Date 27- Feb- 2008
From Station DLI To station MNQ
Reservation upto MNQ Boarding point DLI
Class SL No of passengers 1
Charting Status CHART PREPARED
(The chart was prepared for this ticket you can not cancel this ticket).
I do'nt belive but this is truth fo our indian railway.
Please look into the matter and charge on Railway.So that i can refund my money.
Please do let me know my further proceeding.

To

General Manager/Operations,
Indian Railway Catering & Tourism Corporation,
9th Floor, Bank of Baroda Building,
16 Parliament Street,
New Delhi - 110 001.


1. Please refer my e-mail dated 16 Dec 2007.

2. Your kind attention is drawn once again that while booking e-ticket through irctc,due to processing problems two tickets have been booked on same personal details, whearas journey was undertaken for TRANSACTION ID: [protected] on PNR NO:[protected] from PUNE to BELGAUM by TRAIN NO:1097 ,coach no:S4 , bearth no:12.

3. Your are requested to reimburse the charges for TRANSACTION ID:[protected] to my CITIBANK ACCOUNT. The details of tickets are given below.

S# transactionID PNR Number From To Date Of Journey BOOKED ON
1 [protected] [protected] PUNE BGM[protected] [protected]
2 [protected] [protected] PUNE BGM[protected] [protected]

4. This also points finger towards shortcoming of software of irctc which has generated two e-tickets against the same paticulars of one indivual. Indian Railway needs to make note of this.

5. IRCTC and Citibank are requested to refund the recovered amount .

THANKS
AK DUBEY

Dear Sir/Ma'am,
I had booked a ticket in 4209/ALD LKO INTRCTY on[protected].

Transaction ID : [protected].
PNR No. : [protected].
Class :CC
Date of Journey : 29/12/2007.
Date of Boarding : 29/12/2007
From : ALLAHABAD JN(ALD) To : LUCKNOW(LKO)
Boarding : ALLAHABAD JN(ALD) Resv Upto : LUCKNOW(LKO)
Quota : General
Scheduled Departure : 15:20
Total Fare : Rs 248.00
Adult : 1
Name Of the Passenger : ARPIT KHANNA
Age : 22
Sex : Male
Coach No/Seat No/Status : C1/0050/CONFIRMED
Photo Identiy Card Type : Driving Licence(No.4130/2006,Issuing Authority-RTO,Lucknow)


The problem is that CC coach was not attached to the train on 29/12/2007 and I took the journey in the General coach.

I had asked the TTE and Guard on duty to mention this on my e-ticket,but they refused to do so and asked me to see SS Comm.Officer in Lucknow.I visited him and he told me that he can not do anything and all the necessary action wil be taken by IRCTC.

So,kindly refund the difference amount and get it credited to my account as soon as possible.
I hope you understand the problem faced by me and take the necessary action.

On the repeated request to the Guard/TTE/SS Comm.Officer,Lucknow to issue the Guard Certificate,they declined to do so.They told that only IRCTC personnels can help regarding this.I even went to the IRCTC franchise office in Lucknow.They told me to mail to you,which I did.
Now,that I was not given the Guard Certificate,I cannot provide that to you.
Kindly help me regarding this and get me the difference amount refunded.I will be highly obliged.



I talked to your Customer Care Executive and he clearly told me that I will not get my money refunded since I do not have the Guard Certificate.
But,as already told you that on the repeated request to the TTE,Guard and SS Comm.Officer,Lucknow,I was not given the Guard Certificate.Kindly,check it out on your end and get my money refunded as soon as possible.

Kindly,do the needful.

Dear Sir,
Some people with negative attitudes in the organisation are trying to spoil the good reputation of railways.I want to tell you my experience.
Sir,
I was booking the ticket on internet irctc site (Login is Leopold35) on 14/7/2007 for going from Newdelhi to Mumbai central on 15/7/07.There was ticket available on Tatkal in Rajdhani Express(Train No.2952).I clicked on make payment.Ticket view should have appeared on screen but did not appear because of communication problem from the server.I tried to refresh the page but nothing appeared on the screen.I then went through the booking process again for TATKAL TICKET.This time i got the ticket view on the computer screen.The details are PNR No.[protected],The transaction I.D is [protected].Later i came to know that in my first attempt also a ticket(PNR.No.[protected],The Transaction I.D is [protected]) is booked which i then immediately cancelled.
I had corresponded with Mr.Pankaj and Mr.NabKishor of irctc and explained the problem to them.They said that i should see in Booked tickets menu.I tried to make them understand that the site itself was not userfriendly and it did not direct the user to look in the Booked tickets menu.
Also i asked them how it is possible to book two tickets in the same train in same login and with same identification card and that too on same day.When i was booking the second ticket the site should have given a message that already a ticket is booked in the same name.They had no answer for this.
Irctc in first place should have made website userfriendly so that a layman can book the ticket without any problems because all are not well versed in computers.
There should also be provision in website that a person will not incur loss due to the problems in website which happened in my case.I had to incur loss of around Rs.1800 due to failure of website.
The website has some glitches which they are not solving but are telling me all rules.First they should make site user friendly so that there is no mistake in booking the ticket.Especially for tatkal tickets booking site should have features which will help the customer to book the tickets because in tatkal case the ticket is not refundable so that he will not book same tickets twice which happened in my case.
I also mailed several times to people in redressal grievances at below email id( see mails below)
[protected]@wr.railnet.gov.in,
[protected]@wr.railnet.gov.in
But none of them bothered to reply.I wonder what is the purpose of them holding the post when they are not doing the work which they are supposed to do.Railways are simply spending amount on their salary.

Thanking you,

Yours sincerely,

Leopold Menezes