Submit a Complaint
Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in
1
Updated: Oct 19, 2026
Complaints 10888
Resolved
1838
Unresolved
9050
So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 55

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
Diwan sir
Sep 4, 2021
Report
Copy

Address: Sagar

मेरे द्वारा रेलवे का टिकट 29 जुलाई 2021 को बुक किया गया था जिसको कैंसिल करने के बाद आज दिनांक तक रिफंड नहीं आया है इसका reference no.- [protected]
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    N
    Nishantkrirctc98
    Sep 4, 2021
    Report
    Copy

    Sir,
    Mobile charging point of coach number G15, birth number 40, train number 04057 is not working. My pnr number is [[protected]]. Date of journey is[03/09/2021]. We crossed kanpur station We are facing problems to charge our mobile. For this we are wondering here and there. Please send the maintenance team as soon as it is possible.
    Thanks
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      Dayalal Bhut
      Sep 3, 2021
      Report
      Copy

      Address: INDIA

      I am trying since morning to print a ticket for my relatives. What a nonsense website, leave apart ticket print, even not able to log in. After getting public money, it only concentrate on advertising revenue.

      What a facility for poor users!!!

      This is not isolated experience, since long website use has issues. God bless polluted mind of this company.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      View replies
      No action taken nor any feedback sought...no improvement.
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Samiruddin Sekh
        from Bagh, Madhya Pradesh
        Sep 2, 2021
        Report
        Copy

        Address: kaytha
        Website: ICICI BANK

        Dear Sir -I am Samiruddin Sekh and my Account Number
        [protected] I had a train ticket on 07/08/2021 but the ticket was not Success full and the money was not refunded.
        I paid 442.70 the money ICICI BANK by and
        UCO BANK By debit card
        TXN ID –RECOM/PRCR/[protected] and debit card
        Number -[protected] – IRCTC Railway Ticket
        TXN ID – [protected] But Not booking
        Please sir Help me
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Amitk4497
          Aug 31, 2021
          Report
          Copy

          Hi
          I have done the transaction on 28th august on IRCTC via GPAY.
          Transaction got completed in GPAY but ticket has not booked in Irctc.
          And till now the refund has done for that in my bank account
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            romiii
            from Delhi, Delhi
            Aug 31, 2021
            Report
            Copy

            After the chart preparation still the tatkal ticket would be in waitlisted we are not able to travel yesterday and the refund amount also not yet credited kindly credit the refund as soon as possible..
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            Aug 31, 2021
            Updated by romiii             Complaint not yet resolved
            Aug 31, 2021
            Updated by romiii             When will I get my refund amount
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              SwadhinDas@324
              Aug 31, 2021
              Report
              Copy

              ORDER ID: 47809726
              DETAILS: AT SANTRAGACCCHI STATION FOOD ORDERED FOR 30 AUGUST. AMMOUNT DEDUCTED 333.70
              However, I have cancelled my order on 19 august 11:02 PM. The ammount still not credited to my account.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                Ѵ
                Ѵїкдѕ Ѕдїиї Ѵїкдѕ Ѕдїиї
                Aug 27, 2021
                Report
                Copy

                Address: H.No.3595 JAWA COLONY NOORWALA Panipat

                I have cancel my ticket on 12 August 2021 But Yet now I not get my refund please arrange the refund as soon as possible. The ticket details are given below

                PNR Number [protected]

                Date of booking: 3 August 2021
                Date of cancellation:12 August 2021
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  P
                  PChandu123
                  Aug 26, 2021
                  Report
                  Copy

                  Address: Rebbena ,

                  Dear Customer, Thx for INB txn of Rs.180.48 frm A/c X4889 to IRCTC Rail. Ref IGALVKKHN6 on 25Aug21
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer, Thx for INB txn of Rs.109.5 frm A/c X3342 to IRCTC-RAIL. Ref IGALYBEGD8 on 07Sep21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI
                  Reply
                  plzz refund...
                  Reply
                  Helpful
                  2 other people found this review helpful
                  2 found this helpful
                  2 Comments
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    M
                    Makie0008
                    Aug 25, 2021
                    Report
                    Copy

                    My PNR [protected] is showing invalid while booking online food through e catering
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Shajad Ali
                      Aug 24, 2021
                      Report
                      Copy

                      Address: Panvel railway station

                      I booked meal through irctc app .. which suppose to be deliver at Panvel railway station but i didn't receive my food..train number-06334 B4-65 ...[protected].
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        8
                        8790495860
                        Aug 24, 2021
                        Report
                        Copy

                        Refund not credited i paid to book tickets from hyd to vizag the amount was deducted but they initially said refund will be issued in 3-5 days but it is 13th day now i contacted phone pe they are asking me to contact irctc and I contact irctc and they are asking to contact bank i contacted bank they said to contact irctc i am done with all these plans help
                        Ticket booking date 12, Aug, 2021
                        Ticket id [protected]
                        Amount 3876 rupees
                        Thank you
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          N
                          neeru_1107
                          Aug 21, 2021
                          Report
                          Copy

                          Address: DELHI

                          PNR NO- [protected], Booking Date- 23.07.2021, Travel Date- 28.07.2021
                          Passenger did not travel but TDR status showing repudiated (Passenger travelled)

                          Please check this case as passenger travelled late (30.07.2021) as I booked the tkt from same account later, please refund my money.

                          Thanks
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            T
                            Tafseer Akhtat
                            Aug 20, 2021
                            Report
                            Copy

                            Dear Sir/Maim,

                            I have booked a ticket for two, from Anand Vihar Trm (ANVT) to Ghazipur City (GCT), on 2nd August in Suhaildev SF SPL (02220).
                            The booking failed once, however the amount was deducted. Then on next attempt it got booked and amount deducted again.

                            I waited for two weeks for the refund but it did not happen, I used PayTM wallet for the payment.

                            Please fasten the process of refund, I will be thankfull to you.

                            Below are the deatils about booked ticket.

                            A. P. Akhtar
                            PNR: [protected]
                            Transaction ID: [protected]
                            Journey Date: 07/08/2021
                            Total Amount: 2415.4 Rs
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                            Aug 21, 2021
                            Updated by Tafseer Akhtat                             The failed Transaction IDs are:
                            Trans ID: [protected] &
                            Trans ID: [protected]

                            View replies
                            The failed Transaction IDs are:
                            Trans ID: [protected] &
                            Trans ID: [protected]
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              sayana12
                              Aug 20, 2021
                              Report
                              Copy

                              I have booked 2 tickets for onward and return journey but had to cancel the ticket booked for onward journey. And when I tried to book another one through net banking the transaction had shown payment successful but suddenly a page appeared showing no transactions found. This has happened two times and the third time when I made it though debit card it worked and tickets were booked. But my account has been debited 5 times and I had a loss of about Rs7000+ excluding cancellation amount. When I mailed them regarding this they are saying they haven't received any payment authorization message from my banker.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                G
                                Govind goyalasi
                                Aug 18, 2021
                                Report
                                Copy

                                Today i was booking a ticket from irctc between agra and morena
                                I completed the payment using google pay
                                But when I visited irctc website again
                                I showed that session has been expired

                                My irctc id is govindgoyalasi

                                I was my money back aa soon as possible
                                With regards
                                Govind goyal
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  saikatnit
                                  Aug 15, 2021
                                  Report
                                  Copy

                                  Address: Dharmanagar Tripura

                                  Dear Sir/Madam

                                  I am unable to login to my user id "saikatnit" of irctc. Email id is verified but as I am not recieving any OTP sms, unable to login to my ID.

                                  Please resolve the issue.

                                  Regards
                                  Saikat Pal
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    aluruteja
                                    from Delhi, Delhi
                                    Aug 13, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Sir,
                                    I have booked Three tickets from CBE to NJP for journey date on 13th Jan 2021 in IRCTC for train No.02507. However on 12th Jan 2021 after the chart prepared i have got One ticket in RAC and Two tickets were in WL. So i filed TDR by selecting with reason Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel on 12th Jan 2021 at 02:09 PM. However they rejected by mentioning repudiated by system as per the Indian Railways Refund Rules. But after registering a compliant in consumer portal they have reopened the TDR case in March and no action taken till now
                                    Nov 15, 2021
                                    Complaint marked as Resolved 
                                    Thanks . Amount received
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      N
                                      nepal singh 98897
                                      from Noida, Uttar Pradesh
                                      Aug 11, 2021
                                      Report
                                      Copy

                                      Sir
                                      I have booked a ticket From IRCTC on MONDAY and train was TUESDAY.
                                      Which not confirmed on that day
                                      Details of ticket
                                      PNR - [protected]
                                      FROM - KANPUR CENTRAL TO KASGANJ
                                      TICKETS BOOKED DATE- 9/08/2021
                                      TRAIN ON DATE - 10/08/2021
                                      CHARGE - 402.7
                                      Transaction id - [protected]
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        R
                                        Rushi_1631
                                        Aug 8, 2021
                                        Report
                                        Copy

                                        I have booked a General ticket on 5th August. 2021 which was having waiting 1. Finally when the cart was prepared, it still remained waiting 1 and ideally I should get all the refund amount accordingly.

                                        Instead they have charged me with INR 7.98 as a part of ( TIPS/Schgs/exh//IRCTC) on 7th August.2021

                                        Here the question is not about 7 INR but the question is how they can debit money from customer account without informing about the same to costumer and how they can use customer’s credit/debit card information even after the transaction ha completed for the said purpose of customer.
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                        Helpful
                                        2 other people found this review helpful
                                        2 found this helpful
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Zaakpay.com
                                          1
                                          (1445)
                                          Indian Railways
                                          1.3
                                          (6297)
                                          Ixigo
                                          3.5
                                          (2449)