Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Recharged R wallet twicely from UTS app but money not credited in R wallet . Infact it is debited from Bank.

TRAIN NO 02358 CANCELED ON[protected] BUT BALENCE NOT REFUND IN ACCOUNT
PNR NO- [protected]
TRANSACTION ID -[protected]
TARIN NO-02358
DATE IF BOOKING[protected]
TIME -13:23:26
DATE OF BOARDING[protected]
email id -ujjwal.[protected]@gmail.com
phone no -[protected]

After logging into irctc.co.in, website asks me to verify my mobile number with an OTP. I have tried several times to get OTP but did not receive it. Edited my mobile number to use another network number and yet I did not receive OTP on the new number. And the website does not allow to proceed further to book tickets with verifying Mobile. My email address is verified still it asks me to verify mobile number.

date: Feb 26th, 2021 between 12 to 13:20 hours

Till upto now i haven't received refund amount against ticket cancellation on 14-march-2020...plz check it once thiz is mine reference id-P2003141106090122991157 throught phonepe i made mine transaction

I booked my train on 14-march-2020...against some reasons I have cancel my ticket fair of RS-3579/- on 14-march-2020 and this is the reference Id P2003141106090122991157
refund-not responded from irctc

Dear sir,

I booked the below ticket through IRCTC app PNR [protected]

After few days I got the below message on 28th December from Railways at

1641pm that

Train No. 01029 of 29/12/2020 has been cancelled due to unavoidable circumstances.Inconvenience caused is deeply regretted.

This clearly indicates that the ticket booked train was cancelled. Now as I had to go we booked bus ticket because train was not running.

After booking bus ticket I got the message that

Train No.01029 of 29/12/2020 cancelled earlier has been restored now.

Is there my fault. After IRCTC sent message then only I cancelled the ticket.

I wanted to go in train only but what to do.

In evening I cancelled my ticket to my shock I saw only rs. 160 will be refunded but why. Is this how railways are making fool of customers.

I want my all money back. It's not my fault it's railways fault. They should have not sent the messages in 3 hours train was again ready to move. How?

I would request you to check their whole system and let me know.

I want my money back all money.

Regards
Vishvjeet Upadhyay
Mob : [protected]

The refund details against your order id 9352705 are as follows:

Refund Status - SUCCESS

YOUR BANK REFERENCE NUMBER - : 30004610321031086780893
​
​
​Payment Id pay_GVklJayAWegZQZ
Date of Payment Jan 31, 2021 ; 8:13am
Refund Id rfnd_GVlFPt8U25nStt
Refund Amount ₹3, 985 (for a payment of ₹5, 186.14)

B]
The refund details against your order id 9349456 are as follows:

Refund Status - SUCCESS

YOUR BANK REFERENCE NUMBER -: 30004610321030239780750

Payment Id pay_GVbLvtgefrJzn4
Date of Payment Jan 30, 2021 ; 11:01pm
Refund Id rfnd_GVdCEf1k4uzZNw
Refund Amount ₹5, 186.14 (for a payment of ₹5, 186.14)
Make it done please

I tried to recharge R wallet with rs 800 on 21st feb, 2021 but money deducted from bank account but not credited in r wallet
UTS id:[protected]

Hello

I get two refund from irctc 1110/- each one received but second still not received. Please check and do the need full

Refund ARN Nos:-17203010325046414047661 & 17203011042105156211073

Regards

Vimlesh Sharma

Hi,
I am Shriya Jagetia,
I am trying to login into irctc website, but my mobile verification is not working, i am unable to receive the otp on cell, even though my email verification is done.

Kindly look into it

Dear Sir/Madam,
I have booked 3 tickets at IRCTC for HTE IPR SPL(08624) Bokaro Steel City to Patna, whereby I have opted for Lower berth since two passenger are senior citizens and will be able to manage only at Lower berth. But inspite of having 280 approx seats available during booking, berth criteria is ignored and given 2 UB and 1 SU. What is a point of choosing the barth, when same cannot be entertained?

I humbly request you to try to allocate two lower berths at the earliest.

With regards
Chandan Kumar

I did not receive my refunded amount from irctc. My flight ticket got cancelled due to covid 19 outbreak. It was refunded by Goair end (see goair mail) but IRCTC pay did not refunded it still now.

Details of the transaction:

Pnr: T6DD8P
Transaction id: [protected]
Transaction date: 5 january 2021
Refund amount: 3312

Dear Mr. Ravi,

Thank you for writing to us.

We would like to inform you that full refund for INR 3312/- has been processed for PNR # T6DD8P on 05 January, to your travel agents account( IRCTC). We would request you to contact your travel agent for the further refund process.

We look forward to welcoming you on board our flights soon.

Regards,
Nigel Dlima
Executive – Customer Care
GoAir

I try to book ticket in irctc on 6 Feb 2021
Transaction ID is [protected]
Amount detected 777.7
Transaction failed but amount detected from my account, till refund not done

I tried to book ticket and after making payment, I received msg about transaction might fail so I cancelled transaction but my amount got deducted from bank and details are as below
Rs. 1, 015.00 spent on UCO Bank Card XX4788 on 11-02-21, 09:15:19 at ONE97 COMMUNICATION LI, DELHI.Report Dispute-https://bit.ly/2PZk2N5

I want refund of failed transaction asap

Thx for INB txn of Rs.167.7 frm A/c X3001 to EASY TRIP ... Ref#IGAKLUZQW2 on 09Feb21. If not done, fwd this SMS to [protected] to block INB or call [protected].

Money deducted but train not booked .

I cancelled my ticket but amount is not credit in my account
Reference refund n. is [protected]

I am also facing same issue after added money to it the account was blocked. Can you if your issue was resolved?
I had a chain of communication where as submitted lots of documents but no resolution till date. I had given all screenshots, Aadhaar copy, scan copy of credit card used, scan copy of imudra card, communicated through the registered email and mobile, given credit card statement which was used for loading the money to IMUDRA wallet.
Still they account is blocked and they repeat same thing over and over. THEY KEEP CHANGING TICKET NUMBERS, ARE THEY SHOWING IT AS THE NUMBER OF ISSUES THEY ARE RESOLVING OR WHAT(though I mention ticket no in every communication)? Here is the ticket nos issued by them fro the same issue and with no resolution :

#775436
#776988
#777456
#777990
#778462
#779672
#780141
#785934

I have loaded about rs 10000/-, unable to see exact amount as I could not login to it. It looks they WANT TO SUCK MY MONEY.

There is no authority to look into such abnormalities. Are the siphoning money out and keeping people like me just engaged in communication after BLOCKING the account?

Hi, I have booked a ticket with PNR [protected] date of journey is 31-Jan-2021 from CNB to GZB. Passenger has not been travelled due to train was running late more than 3 hours and it was very late in the night so passenger has decided to not to travel. As I have been notified by Indian railways that my TDR request has been CR Repudiated. as per the travel policy, passenger can file tdr and eligible to get the full refund whose train is late more than 3 hours. Please help me to get my refund because this repudiation is against the railway policy.

PNR : [protected]. I am a frequent traveler of this train (01111)
1) The employees of Ahuja caterers are allowing outside vendors to sale food and other goods (Headphones etc) in the train. They keep the food near toilets which will be consumed by the passengers. It is very unhygienic for the health of passengers.
2) The persons selling food are not wearing masks.
3) They allow the outside vendors and passengers of general coach to travel through HA1 coach by opening the closed door between these two coaches. These people use the toilets of HA1 and spread the filth. No one entertain our complaint regarding this.
4) Today TC Mr. Aamir did not provide complaint book to me instead of repeated demand from me.
5) The Ahuja's personnel talked too rudely. They say that it is their train and they will do whatever they like. We are just passengers and so we should keep quiet.
Sir/Madam, I am observing this from past one and half month. You can check authenticity of my complaint by surprise check.
The safety of our luggage and valuables is at stack.
Therefore, I hereby request you to kindly take stern actions. I have past records also. Please let me know what actions you are taken.
CA Mahen J Dholam
Mob : [protected]

I tried to book a ticket worth rs. 5723.60 from irctc on 28.12.2020 with my irctc id: anuragmishra12. I had to make 4 attempts with ticket getting booked in the fourth attempt and previous 3 transactions getting failed.

In all the four attempts the amount worth rs. 5723.60 got debited ( total debits rs. 5723*4= 22892). While in one transaction the ticket was booked, for three others the transaction was failed. While I have received refund in 2 of these 3 cases, I havent received refund in the fourth case the irctc transaction id for this disputed transaction: [protected].

My bank says that it has settled this fund with irctc's bank, while irctc says that it has not received any payment authorization from my bank for this transaction.

Also my bank had initiated chargeback for this transaction with irctc's bank which was rejected by the later stating "goods/service delivered". How can this be possible when the transaction was failed and the ticket was not booked.

I have written several complaints to irctc customer care at [protected]@irctc.co.in but they have bewn giving same response that they didnt receive any payment for this transaction.

Kindly investigate the issue on your part as i think that there happened some technical glitch at irctc's end or irctc's bank end, and get my refund worth rs. 5723.60 credited to my account. I have been stressed for over a month now and have tried all alternatives for resolution of this grievance.