Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

On 08/03/2020, i booked tickets from irctc website and made payment through googlepay, but unfortunately tickets were not booked but amount of money was deducted from my bank account.
Irctc is saying that it was a "settlement-failed transaction for which no amount was debited towards irctc. That is we did not receive any payment authorization from your bankers to book the ticket. Requested to please contact to your bank." but transaction in googlepay was succesful

Transaction id : [protected]
Date of transaction : 08/03/2020

I had cancelled my ticket from mumbai to goa on 6th march, 2020 but haven't received the refund yet although the app shows that the refund have been sent to the bank. Below are the ticket details:
Train - nzm mao raj (22414)
From - vasai rd to madgaon
Pnr - [protected]
Refund id - [protected]
Refund amt - rs.2600
Please respond asap.

It's showing that my transaction is pending from bank end. I have done a upi transaction from paytm and it was successful. I contacted my bank and they said that my transaction was successful

My ticket is not booked and it's an emergency for me to go tomorrow.
Please give the failed or confirmed the status of my ticket so that i can book another ticket.

I booked a train ticket in 15004 (Chauri chaura express) on 14.03.2020.
However, it shows "pending from bank end" till now. I have used internet banking to pay. Status is not still clear, so i can not book another ticket.
Booking transaction id - [protected]
Reservation id - [protected]

Internet banking transaction id - [protected]

Ticket/journey details
Registration no.[protected] pnr no. [protected]
Journey date 08/02/2020 class sl
Train no. 80824 train name cbe src suvidha
Station from kpd station to src
Boarding point kpd reservation upto src
Ticket no. 0 quota e
Date of booking 13/01/2020 total ticket fare (Rs.) 1340
Transaction id [protected] pass/warrent no. 0
Passenger details
Name gender age book status current status conc. Code quota refund claim reason
Rajini r m 37 s1, 40 s1, 40 gn
Train running late by more than 3
Hours, so passenger not travelled
Tdr details
Tdr date 08/02/2020 02:21 tdr filed at stn
Registration and edr details
Case registration date 14/02/2020 case registered at office south eastern railway
Dealer id mobarak dealer alloc. Date 17/feb/2020
Top sheet generated yes topsheet gen. Date 17/feb/2020
Assigned to inspector id sankar report submission date 18/feb/2020
Edr fed date refund status payment under process
Refund details
Refund approved date 19/02/2020 refund amount (Rs.) 1340
Payment by traffic accounts office mode of payment apo
Pay order series pay order no. 625110

I booked a train ticket in 116527 / ypr cannanore ex on 14/03/2020.
However, it shows "pending from bank end"

The booking transaction id is [protected]. The amount has already deducted from my credit card.

Since the booking is for a train for tomorrow (15/03/2020), it is absolutely critical that this gets resolved as fast as possible.

Attached screenshots of the status page from irctc as well as confirmation message of the bank that money has been deducted

I booked a ticket and paid for it using upi. Money was deducted from my bank account. However, immediately after the money was deducted, the website logged me out. On logging in, the status is "pending from bank end". After some searching on the internet, i came to know that many people had faced similar issues. The money is not refunded and the ticket is not confirmed.

I booked a train ticket in irctc for 12806 / janmabhoomi exp on 13/03/2020 to travel on 22/03/2020.
However, it shows "pending from bank end" till now. I have used "pay using bhim (Powered by paytm) also accepts upi" option and payment was successful today only. The booking status is not still clear, so i can't book another ticket.
Booking transaction id - [protected]
Reservation id - [protected]

Upi transaction id[protected].

I booked 3 ticket from chandigarh (Cdg) to vasai road (Bsr). The amount got deducted from my bank account but the irctc website is showing pending from bank end. The booking amount was 2074.17 and the reservation id is [protected]. I booked the train 12450 / goa smprk k exp on[protected] at around 4:35 p. M. I want a refund of the payment and booked confirmed ticket for the same.

Sir my name is aliyaz shaik i booked a ticket from irctc website from chennai to ongole on[protected] the amount of rs 152.29 has been debited from my account but the train ticket status is showing as pending from bank end my booking transaction id is [protected] i have booked the ticket for journey on[protected] please solve the issue as early as possible

I have filed a tdr with below details, but it has been rejected saying the party has travelled.

Although the passengers havent travelled. Also the train was more than 3 hours late and that is the reason we have filed a tdr and did not travel. Please look into the tdr again and provide the refund

Pnr number : [protected]
Transaction id : [protected]
Train name : chhatisgarh exp
Train no.: 18238
Bhopal jn (Bpl) to nagpur (Ngp)
Tdr filing date : 22-jan-2020 20:14:28 hrs

I was booking the ticket for the dated 11 march 2020 but during the process the amount got deducted from my bank but the ticket was not booked. It shows pending from the bank end. The amount has not been refunded yet. I want the amount refunded as soon as possible. So please try and help me to get it refunded as i am in great need of that to get my next ticket book.

I booked tickets from IRCTC and I paid money from Amazon pay UPI
Date - 8 March 2020
Paid from : Bank of Maharashtra [protected]
Status : Successful
Bank Reference ID :[protected]
IRCTC I'D : ssahil
Ticket details :
Name - Sahil Shaikh
Aurangabad to CSMT
Train name - Tapovan express
Journey Date : 11 March 2020

I booked from IRCTC and make payment through Amazon pay UPI ...but I didn't receive messages email of booking... did not receive ticket...I want my money back ...I want refund

I have tried booking ticket of 12428/ANVT REWA of 20th March 2020 through BHIM UPI via Paytm but payment got deducted but still it's showing pending from bank end as status which not convey clear information of ticket is going to be booked or refund happen.

I can't look for another option due to this and this kind of issue shouldn't take more than 2 hrs or SLA for this issue should not be more than 2 hrs.

This kind of service is pathetic as we aren't sure of stuck payment.

Dear sir I am traveling ranchi to anand vihar date 9/3/2020 I was get down in Kanpur railway station there is the contactor name Agarwal in platform no 2 I purchased janta khana he charged from all passengers 20/- par janta khana but railway rate is 15/- I said I write your comlient he do what ever you want I don't care and when I said give me a bill he said go your train and don't asked the bill I have that stall photog raph also for you reference please take the action against him

This is with regards to my SBI Credit card payment, I had a failed transaction while booking IRCTC Ticket on the 11th of January 2019.

This was reported with SBI Cards in the month of January 2019 with following complaint no. C-1433A2486231 and R-1433A2837438 and the same issue was also raised with the IRCTC call center.

But till date no action is been taken and they are being charging me late payment fee to my credit card till date.

They are stating that payment has been withheld by IRCTC and amount is debited from credit card.

I need the failed transaction details from a user IRCTC user ID : vikaskankariya. Along with a confirmation that refund is initiated with the transaction number.

The statement and the transaction details is attached for Rs. 1904 & Rs. 1904. Total Rs.3808.

Hi,

I tried booking ticket on irctc and money deducted but ticket not booked. It is showing "pending from bank end".
What to do now?
I paid using my upi via axis
When and how can i get my money back?

I have booked to dindugal to chennai
I have called customer support several times, they said our server was error call me after 10 mins. I have called again, they are saying the same issue again.
Kindly note this issue please

I have dropped multiple mails ti irctc customer care mail id with ticket numbers:6293215, 6295179, 6312522, 6321134, 6328449, 6343052, 6360649, 6299611, 6365474. All the time customer care representatives aresaying that 'kindly wait for some more time, concerned team is checking the issue and will get back to you soon. Kindly help to reactivate the account as i have already sent my aadhar copy as i requested. Please help in resolving this asap.

I have attempted 5 times to book my tickets in railway from shimoga to bangalore and your irctc website says that the tickets not booked inspite of payment received by the irctc. It is nothing but a case fit for sec 420 of ipc (Cheating). When the amount has been credited to irctc then how could you deny to provide the services to passengers. It is nothing but a fraud and cheat to the passengers. I just not claiming the amount, i need the justice and i will attain it through the competant jurisdiction of law.

Kindly have a look on this complaint and do the necessary steps to credit back the amount deducted from me.

In website it says: "since your ticket has not been booked, the amount deducted from your account/card/wallet etc, will be refunded back automatically in 3-4 working days."

Its been a month and no process has done.

Transaction id: [protected]

Payment transaction id : p2002071127432227915433

Ernakulam town (Ern) trivandrum cntl (Tvc)

Transaction date: 7 feb 2020

Transaction amount: 442.7

Payment status: pending from bank end

Failure reason: no response from bank

Train name: trivandrum exptrain number: 12695
Boarding station: ernakulam town (Ern) date of boarding: 09
Quota: tatkal (Tq) class: sleeper class (Sl)
No. Of adults: 1no. Of children: 0
Bank name:refund id: [protected]