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Updated: Jun 8, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 67

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S
sam29
Sep 4, 2020
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Hello,

PNR: DWS32R.
Cancellation date: 28th July 2020.

Refund process started on 28th Aug 2020 as per IRCTC, however i have no confirmation if refund has been initiated feom IRCTC. I requested for ARN number OR transaction number which was also not provided by IRCTC for refund transaction.

They requested bank statement which was provided, but no response after that and all my email followups are not replied in past 2 weeks including no confirmation of ARN. Also i get standard response on call center refund is in process you have to wait few more days. But it is more than 30 days and also 7 working days from 28th August(assuming refund was initiated on 28th August)

Please have issue escalated and confirm if the refund is truely initiated and if so, is it stuck at payment gateway?

Thanks!
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Anjali Kalawat
    Sep 2, 2020
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    Dear Sir/Madam,

    I am not able to log-in into the IRCTC website. The website is not sending mobile verification code on my mobile. I tried many times by clicking on resend OTP but now it says that i have exceeded today's OTP limit. Kindly check and resolve as soon as possible, as I have to make an online booking. My UserId is anje6

    Thanks & Regards,
    Anjali Kalawat
    Sep 5, 2020
    Complaint marked as Resolved 
    I can recieve OTP now.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Dear Sir/Madam,

    I am not able to log-in into the IRCTC website. The website is not sending mobile verification code on my mobile. I tried many times by clicking on resend OTP but now it says that i have exceeded today's OTP limit. Kindly check and resolve as soon as possible, as I have to make an online booking. My UserId is ganeshrpal

    Thanks & Regards,
    Ganesh babu pal
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      Paul Avi
      Sep 2, 2020
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      I book a ticket[protected] and[protected] but in corona virus i cancel my ticket on[protected]. But refund date is[protected] but amont not recive stil now till date.
      Irctc say i sent your money to your bank account but money not show in my bank account no.
      Bank manger say if irctc sent money then show in your account no..
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        P
        Ponkey
        Sep 1, 2020
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        Address: Haldwani, Nainital, Uttarakhand
        Website: Irctc

        I tried to reserve the ticket on the irctc site yesterday but i didn't got the pnr no. But money got deducted from my wallet and it isn't coming back and since i have to book my tickets urgently i want my money back as soon as possible.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          S
          Sainatn00
          Aug 30, 2020
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          Website: IRCTC.co.in

          Respected sir please refund my amount 930. Sir i booked tickets 18 august but amount deducted but tickets not booked please refund my amount
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            Punitsaini97
            Aug 28, 2020
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            Today I booked 3 tickets for Kota to Hindaun through IRCTC app. And the transaction failed and deducted money from the bank account and the ticket was not even booked.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            i have got refund. problem solved
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              R
              rkn95
              from Bengaluru, Karnataka
              Aug 24, 2020
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              My id : icsceg167544
              Customer didn't get OTP for verification

              PNR [protected]
              Cancellation id [protected]
              Passenger Mobile No: [protected]

              Same mail I mailed to [protected]@irctc.co.in but there is no response
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                V
                vicky7366
                Aug 16, 2020
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                Dear IRCTC

                Few days ago i have booked couple of rail tickets from your app and now i am not being able to the cancellation, because there are chance in my plan so I want to reschedule my trip dates. My registered ID is vicky7366
                and my registered mobile number is [protected]. And i am not receiving OTP when i am trying to cancel it on my ID. When i am try to call the customer care on [protected]/[protected]
                these numbers, no one is responding.
                So, please resolve my issue ASAP because it is very urgent. I will be highly obliged.
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  A
                  Angrajdeep
                  Aug 10, 2020
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                  Transaction id: [protected]

                  Transaction status : failed

                  Train no./name: 02303 / hwh ndls special

                  Transaction date: 2 august 2020

                  Date of journey : 30 november 2020

                  Jamui (Jmu) - new delhi (Ndls)

                  Refund status: nill

                  Refund id: [protected]

                  Ticket id:- 7301517

                  It has gone 8 days but the amount has not been credited yet.
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    balwant6487
                    Aug 10, 2020
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                    Address: Pandav nagar delhi

                    Hi,
                    I have submitted tdr for pnr [protected]
                    Journey date was[protected] but still didn't get refund while i am checking current status its showing payment under process from last one month.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      A
                      ay1shp2nd3y
                      Aug 4, 2020
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                      I booked a train ticket in 02419 (Gomti exp spl) on 03/08/2020.
                      However, it shows "pending from bank end" till now. I have used rupay debit card to pay and payment was successful. Status is not still clear, so i can not book another ticket.
                      Booking transaction id - [protected]
                      Reservation id - [protected]
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        napitravi3
                        Aug 1, 2020
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                        Address: C2 MILAT NAGAR Borkhera Kota

                        I booked two train ticket in 02059 (Nzm jan shatabdi) on 01/08/2020.
                        However, it shows "pending from bank end" till now. I have used irctc offical website and debit card of bank of baroda to pay and payment was successful. Status is not still clear, so i can not book another ticket.
                        Reservation id - [[protected]]

                        Please refund my money back as soon as possible.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          N
                          nikhil1011
                          Jul 31, 2020
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                          I booked a train ticket in 02182 / nzm jbp sf spl on 31/07/2020.
                          However, it shows "pending from bank end" till now. I have used paytm wallet to pay and payment was successful. Status is not still clear, so i can not book another ticket.
                          Booking transaction id - [protected]

                          Paytm wallet transaction id[protected]
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            N
                            Nawazishahmad
                            Jul 31, 2020
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                            Address: Western Railways

                            I have booked a ticket on 21 february 2020 pnr-[protected] and filed a tdr because i didn't travel on that day because my ticket is in rac. After that they reject my tdr and the reason that they give me is that you have travelled on the ticket but i am not so i again mail irctc and attach a different date ticket from the same month as a proof that i didn't travel on that day and told them to reopen my case and the case is reopened and cr registered but it's almost 4 months but i didn't get my refund yet. I am angry and frustrated at the same time. Although i am attaching a ticket here as a proof.
                            Please resolve my issue as soon as possible.
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              Prajapati Dulechand
                              Jul 28, 2020
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                              If money has been deducted from my google pay but the ticket is not booked, please tell me why the deduction is not booked?
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                N
                                Naffy Kon
                                from Powai, Maharashtra
                                Jul 21, 2020
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                                Let me inform you that I want to know clearly about a new system of OTP whether it is for an agent or in favor of common people. Whenever I try to book my Tatkal ticket, I do not get OTP at once. I get it 1 or 2 minutes late and I did not get my confirmed berth. Please direct relevant officials related to these on my current issues.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  A
                                  Alluraiah
                                  Jul 20, 2020
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                                  Hi,

                                  I tried to book ticket through IRCTC website on 03rd March 3295.27 Rupees. Amount deducted but ticket not successful. I spoke with IRCTC customer care they've diverted me to check with bank..
                                  Transaction ID. [protected].

                                  Please check and revert me back.

                                  Regards.
                                  Sripathi
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    A
                                    Ahmed Nawshad
                                    Jul 20, 2020
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                                    Address: Itarsi railway station canteen name R. D. Sharma.Platform number 2.

                                    Dear sir.
                                    I bought one water botel and fizz drink on Itarsi JN station shop name R. D. Sharma.
                                    He charged me 15rs water botel 20rs.
                                    And 30 rs fizz drink 40rs.
                                    Its not good to charge more than the MRP to customers.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      R
                                      Ramkutti
                                      from Nattam, Tamil Nadu
                                      Jul 12, 2020
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                                      I have booked may month ticket
                                      Pnr : [protected],
                                      [protected],
                                      [protected],
                                      [protected] this four ticket still now not refunded please consider my complaints,
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        Ramkutti
                                        from Nattam, Tamil Nadu
                                        Jul 12, 2020
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                                        I was booked 4 train ticket
                                        Pnr : [protected],
                                        [protected],
                                        [protected],
                                        [protected] this four ticket still now not refunded please consider my complaints,
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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