Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Date - 18 march 2020
I booked an e-ticket of train no. 13420 from gangapur city to varanasi with reservation id: [protected].
The ticked charge has been debited from my account which i have paid using paytm upi and upi reference id is[protected] but its status is still pending from bank end.
The transaction detail is in the photo attached below....

Dear Sir,

I have booked railway retiring rooms for Rameswaram through online website vide the following references.

Sl No - Booking Ref. - PNR NO
1 - RMMRR1772598 - [protected]
2 - RMMRR1772580 - [protected]

Due to unforeseen circumstances, I had cancelled the reservations on 01.03.2020 and the refunds approved for Rs.456/- and Rs.171/- respectively on 02.03.2020 vide the shown IRCTC website status and the status are showing as "SETTLED". But till now (17.03.2020 at 06.15 pm) the refund amounts have not been credited to my account from which the payments have been made. Screen shots attached.

I have made several requests over customer helpline numbers and through emails towards expedite of refunds by sending the appropriate scanned copy of the account statement as proof of non credit of refunds. As there is no response from the customer help centre, I have escalated the issue to the concerned higher authority Mr. Harendra singh over his mobile number [protected] on 13.03.2020 and upon his request I have forwarded him the complaints made through email on the same date.

But till now even after the lapse of 15 days, the refund amounts have not been credited to my account. I regret to note about the uncaring attitude of the retiring room help line authorities and their higher officials towards their customers. Please expedite the refunds.

With warm regards
V. Dhandapani
[protected]
[protected]@gmail.com

This is with regards to my IRCTC Payment made for Ticket Booking on date 11-Jan 2019 for amount of Rs. 1904.39 and Rs.1904.39 (two times). The ticket booking was through my IRCTC SBI credit card for which the ticket was not booked and the transaction failed.

Till date I haven’t received any payment for IRCTC for the failed transaction and for this SBI Credit card is charging me Late fee and Interest amounting to Rs. 14, 995/-.

This issue was already raised through IRCTC call center and mails, and always got a reply that same is not claimed by IRCTC and they do not have any transaction details.

This issue was also raised with SBI Credit card department and received a complaint number C-1433A2486231 and R-1433A2837438. But till date no action is been taken and they are being charging me late payment fee to my credit card till date.

The transaction details given by SBI card customer care center on 17th March 2020, stating that amount requested by IRCTC from SBI credit card is on 14th Jan 2019, where, IRCTC has got credited in their bank account. I have received the transaction number as below :

1. For 1st debit of Rs. 1904.39 having Ref :[protected] ARN 74661709014901149424040

2. For 2nd debit of Rs. 1904.39 having Ref :[protected] ARN 74661709014901149428900

Further, the login ID of IRCTC account is : vikaskankariya

Name of the user : Vikas Kankariya

I request IRCTC department to look into the details above and issue the refund for the failed transaction along with the Interest amount of Rs.14, 995/-

Sir i booked ticket for mmct to ndls. I choose upi for payment. It is showing pending from bank end and the money is deducted from my bank account.
Please resolve the issue
Booking transaction id : [protected]
Train no./name: 22209 / ndls duronto exp
Booking date: 17 mar 2020
Boarding station: mumbai central (Mmct)
Email: [protected]@gmail.com

Why cancellation charge is applied for tatkal waitlisted ticket where probability of confirmation is below 50% and user does a manual cancellation. As a consumer i have not utilized any service from the railway. Applying charge for confirmed ticket make sense that i have booked or blocked a seat, but when system itself has not alloted the seat and show probablity below 50%, then when user cancels, a charge is applied which is not ethical to apply.

I booked the ticket from cstm to nagpur, my bank account got debited but the status is showing pending from bank end.
This problem is continuously happening.
Following are the details of the journey.
Reservation id: [protected]
Booking transaction idtransaction status
[protected] pending from bank end

My concern here is should i plan and purchase the ticket again?
Or what happens if all the available tickets get full?

Booked train ticket from hyderabad to kozikkode through upi. Payment got successful from upi site, and money got debited from bank but in irctc ticket booking, 'pending from bank end'. It was paid using bhim.
Ticket is for tomorrow early morning 17th march, 2020. So its urgent.
I have repeatedly tried contacting customer care to no avail.
Requesting this to be resolved immediately.
No pnr has been generated.

Hi
I had done reservation inTrain no. 12584 (ljn double decker) .train was cancelled on March 6, 2020 but amount is not refunded yet in my bank account. Refund status is showing that the amount of 660 is refunded, but I haven't got the same.its been 11 days but money isn't refunded. Please act upon my complain as soon as possible and refund my money .for more information I'm attaching a screenshot

I booked a train ticket in 12277 (Shatabdi express) on
14/03/2020 and 2 tickets on 16/03/2020
First i did via card payment, then via amazon pay and finally via netbanking. All 3 times the amount was deducted but ticket was not confirmed even once. Still keeps showing "pending from bank end".
Booking transaction id - [protected]
Reservation id - [protected]
And rest in the photos

I tried to book ticket on ahmedabad to trivandrum central on the present day of this post. But due to bank server problem tickets not confirmed and money got debited with no signs like messages and all. But the money got debited i get to know by checking balance, but the irctc app transaction status it shows "pending from bank end". So will the money be refunded or not

Hi
I'd cancelled my ticket of farakka express (13483). On 13th of march at evening. Refund status is showing that amount of 170 rs. Is sent to my bank account. But i haven't got the money yet. For more information i'm attaching screenshot. I have made payment by my debit card, refund is sent to bank, but there isn't any refunded money in my bank account. Please act upon my complaint as soon as possible

On 08/03/2020, i booked tickets from irctc website and made payment through googlepay, but unfortunately tickets were not booked but amount of money was deducted from my bank account.
Irctc is saying that it was a "settlement-failed transaction for which no amount was debited towards irctc. That is we did not receive any payment authorization from your bankers to book the ticket. Requested to please contact to your bank." but transaction in googlepay was succesful

Transaction id : [protected]
Date of transaction : 08/03/2020

I had cancelled my ticket from mumbai to goa on 6th march, 2020 but haven't received the refund yet although the app shows that the refund have been sent to the bank. Below are the ticket details:
Train - nzm mao raj (22414)
From - vasai rd to madgaon
Pnr - [protected]
Refund id - [protected]
Refund amt - rs.2600
Please respond asap.

It's showing that my transaction is pending from bank end. I have done a upi transaction from paytm and it was successful. I contacted my bank and they said that my transaction was successful

My ticket is not booked and it's an emergency for me to go tomorrow.
Please give the failed or confirmed the status of my ticket so that i can book another ticket.

I booked a train ticket in 15004 (Chauri chaura express) on 14.03.2020.
However, it shows "pending from bank end" till now. I have used internet banking to pay. Status is not still clear, so i can not book another ticket.
Booking transaction id - [protected]
Reservation id - [protected]

Internet banking transaction id - [protected]

Ticket/journey details
Registration no.[protected] pnr no. [protected]
Journey date 08/02/2020 class sl
Train no. 80824 train name cbe src suvidha
Station from kpd station to src
Boarding point kpd reservation upto src
Ticket no. 0 quota e
Date of booking 13/01/2020 total ticket fare (Rs.) 1340
Transaction id [protected] pass/warrent no. 0
Passenger details
Name gender age book status current status conc. Code quota refund claim reason
Rajini r m 37 s1, 40 s1, 40 gn
Train running late by more than 3
Hours, so passenger not travelled
Tdr details
Tdr date 08/02/2020 02:21 tdr filed at stn
Registration and edr details
Case registration date 14/02/2020 case registered at office south eastern railway
Dealer id mobarak dealer alloc. Date 17/feb/2020
Top sheet generated yes topsheet gen. Date 17/feb/2020
Assigned to inspector id sankar report submission date 18/feb/2020
Edr fed date refund status payment under process
Refund details
Refund approved date 19/02/2020 refund amount (Rs.) 1340
Payment by traffic accounts office mode of payment apo
Pay order series pay order no. 625110

I booked a train ticket in 116527 / ypr cannanore ex on 14/03/2020.
However, it shows "pending from bank end"

The booking transaction id is [protected]. The amount has already deducted from my credit card.

Since the booking is for a train for tomorrow (15/03/2020), it is absolutely critical that this gets resolved as fast as possible.

Attached screenshots of the status page from irctc as well as confirmation message of the bank that money has been deducted

I booked a ticket and paid for it using upi. Money was deducted from my bank account. However, immediately after the money was deducted, the website logged me out. On logging in, the status is "pending from bank end". After some searching on the internet, i came to know that many people had faced similar issues. The money is not refunded and the ticket is not confirmed.

I booked a train ticket in irctc for 12806 / janmabhoomi exp on 13/03/2020 to travel on 22/03/2020.
However, it shows "pending from bank end" till now. I have used "pay using bhim (Powered by paytm) also accepts upi" option and payment was successful today only. The booking status is not still clear, so i can't book another ticket.
Booking transaction id - [protected]
Reservation id - [protected]

Upi transaction id[protected].

I booked 3 ticket from chandigarh (Cdg) to vasai road (Bsr). The amount got deducted from my bank account but the irctc website is showing pending from bank end. The booking amount was 2074.17 and the reservation id is [protected]. I booked the train 12450 / goa smprk k exp on[protected] at around 4:35 p. M. I want a refund of the payment and booked confirmed ticket for the same.