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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Mar 19, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 67

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R
Rudrakshi Sachdeva
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hair strand in food

Hi team,
I am traveling with my sibling to saharanpur in dehradun shatabadi that is from delhi in c5 coach on seat number 18.
I asked for non veg food and there was a strand of hair in that omelette. This is the second time i am facing this issue so i thought i should complain this time.
You are charging a good amount and still we get such unhygienic food.
This is really unacceptable.
Chefs should wear...
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Z
zafar1010
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refund waiting since nov 2019

Address:Indian Railway Catering and Tourism Corporation Ltd., B-148, 11th Floor, Statesman House, Barakhamba Road, New Delhi 110001, New Delhi, Delhi, 110025
Website:www.irctc.co.in

Dear sir,
I have been following for my refund since nov'19 with irctc customer care department. Every time they ask me to send a reminder mail and tell that it will be refunded in 5 to 7 working days. But nothing is happening. When contacted to customer care they transfer the call to their false managers who do not have any knowledge how to deal with customers and they either put on hold or disconnect the call.
Pls find the...
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I have booked a ticket from gaya jn to new delhi. I have already paid the ticket fair through my upi id, my balance got debited but the ticket has not been booked. Status is showing - pending from bank end. I called my bank also, they told it has been credited to irctc. I called irctc also they told me to wait for half an hour so that status will get updated but i m neither getting response nor my refund...
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Sir, Iam Prashanth, I made payment through Paytm UPI for recharging my R-wallet. Money got deducted from my bank account but didn't credited into my R-wallet. I request you to make revert my money to my respective bank account or make credited into R-wallet. Right from the implementation o[censored]TS Iam using this. I didn't faced this kind of issue till now. It seems like I shouldn't dare to use this UTS if anything goes wrong. Moreover there...
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Address:147001

Sub : complain : refund not received 25 days have passed
Respected sir,

I have not received any refund from irctc of the following tickets bearing pnr no's as mentioned below... From any bank... Till date :

Pnr: [protected] refund amount rs.1570-
Pnr: [protected] refund amount rs.1580-
Pnr: [protected] refund amount rs. 2070-

Hence requested to do the needful action against...
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Address:WELCOME APPARTMENT, WARD NO 6, 110030

Hi myself kanika singh
On 7th jan 2020 i was booking ticket from irctc website. I got charged 5 times but irctc refunded only 2 times. As per my card transaction history amount got charged 5 times. I called up customer service she said only one more time they refund rest they will not. Why they have made such website if they cannot refund its a fraud website.
Below are the transactions. Hi team please help me in getting my...
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P
Poonkundran
from Bengaluru, Karnataka
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account disabled

Address:560066

I am using irctc site for booking tickets more than 10 years now. Recently they disabled my account for no reason and asked me to send the request mail from my old mail id at the time of registration. It was my very old yahoo mail id. Somehow i managed to recover my yahoo mail id and sent the mail. This time they are asking for my old address (At the time of registration) and the address proof for that. I almost shifted two or three houses...
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S
Sub-Divisional Engineer (Group) BSNL, Omerga
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non refund of irctc retiring room

Address:vijapur road, ramling nagar, Solapur, Maharashtra, 413004

Respected sir,

Due to heavy rainfall & technical issues train 12116 siddheshwar express on
26/07/2019 from solapur to mumbai (Pnr-[protected]) has been cancelled..
Hence, i can't board at mumbai cst retiring room due to train
Cancellation.. I have mailed [protected]@irctc.co.in 15-25 times but totally failed.. Plz refund my full total booking amount into my
Debuted account
As soon as possible.....
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I booked train ticker in irctc via mobikwik payment gateway. That ticket was cancelled and my refund process was done by irctc but that amount was not credit to my bank account. Please do need full. Transaction details: with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 2110.0 has been processed as per below details: date of cancellation of e-ticket/date of failure of e-ticket booking:28-dec-2019...
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S
Shwetanka Singh
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tdr refund not received

Address:Chala, Valsad, Gujarat, 396191

I have filed a tdr for pnr no. [protected] on 9th aug-2019 as train was more than 9-10 hrs late. My refund registration no. Is[protected].
Pay order has been created on 25/9/2019 but still i have not received my refund and status is "payment is under process". How much time will it take to get the payment processed? It has been more than 5 months from the date of tdr filing....
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Address:560078

Hello team,

The refund status shows "refunded", but never received any refunds. I have two transactions waiting to be refunded.

Pnr - [protected] - booked on 22 dec
Pnr - [protected] - booked on 27 dec

Refund id: [protected]
Refund id: [protected]

Total refund amount: 355

I'm still waiting for the refund. Please ensure this is processed as soon...
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J
Jobinsi Prince
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payment discrepancy

Address:7/135/2421 Tagore Nagar, Vikhroli e, Mumbai City, Maharashtra, 400083

I had ordered food through Irctc food delivery on train in solapur station. The restaurants name is
Hotel Mansokta and i had ordered a maharaja thali costing Rs180 including GST. Payment was done against order no 37124876 and the tx I'd is C2981176 however the payment status referring to was cod and cash was paid during delivery too.kindly look into it and initiate the refund asap.

Pnr no [protected]...
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Y
Yashrith
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imudra wallet

In my i mudra wallet 10000rs has been stuck since 15 sept 19. My ticket i'd is 5006188. My mobile no. Is [protected]. After several phone call and various trailing mail no response from imudra wallet. Whenever i call irctc i got a response that technical team is working on it and they will contact me shortly. But after four months holding telephone line for several hour, just same answer, please have some patience. Please sort out this issue....
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C
cnsameer
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non refund of cancelled ticket

Address:India, Ernakulam, Kerala, 682307

Id 6088446
Booked ticket from ers to bengaluru using credit card. The user id entered many times in the verification column in the final stage of booking. As it was not done the ticket was cancelled after the specific time. But the payment was not refunded. This was the 2nd time. On first time before 1 hour of the above cancellation same thing happened but refund was instant....
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S
sangeet roy
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meals

Address:Irctc guwahati, Kamrup Metropolitan, Assam

I have ordered meals through online in irctc app, which was about to delivered in guwahati station but they have not delivered my meals. My order number was 37269510 my pnr number is [protected] vendor is padma raj and phone number is [protected]. I have evn called the vendor he have even assured me that the meal ia about to reach but they have not provided the same. I m not well and i need food on time so that i can have my medicnes. I really...
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K
Karishma Harlalka
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wrong pan quotes

Dear Sir,
I, Jayprakash Vishwakarma bearing PAN No: AGVPV4723G, is not an
employee of SR DFM S N C RAILWAY JHANSI from FY 2016-17 till date. However, my 26AS reflects Salary from the same and so TDS is also deducted.
Hence, I am not able to claim refund of the TDS deducted on my original income.

Kindly rectify the mistake made by department....
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Address:C. V. Raman Hall of residence, NIT Rourkela, 769008

I booked a waiting list ticket ( PNR [protected] ) in Gitanjali Express( 12860) on 07/01/2020 through IRCTC App ( Transaction ID- [protected] ). I cancelled the same ticket before chart preparation. The ticket amount was 240 excluding the service charges, but after cancellation It showed the refund amount 120, which should be 180 as per the IRCTC cancellation charges for WL ticket. Why I was charged extra money for cancelling my ticket....
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Transaction id: [protected]
Pnr number: [protected] train no: 12190
Train name: mahakoshal exp from station: jhansi jn (Jhs) to station: chitrakutdham k (Cktd)
Date of journey: 27-dec-2019 class: 3a
Booking date: 26 dec 2019 total fare amount: 1165.89

Tdr filing date: 27-dec-2019 21:50:16 hrs
Tdr reason: train late more than three hours and passenger not travelled.

I...
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M
mahendra naidu1986
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fraud complaint

Address:3rd floor oxford flaza S.D.road Secunderbad, Hyderabad, Telangana, 500003

I have transfer some money to p. K. Febin and managers for showing business to tirupati to dharmavaram train side vending food supply you first and installments ten lakh of money in six months is strictly your business, any amount more than the slope amounted to 2030000./-payed to online sent, i don't give you money back no business. I have been deceived, (1p. K. Febin,) team members, (2saiyyad) (3 m. Naveen kumar) (4 b. R. Chandra vellu)...
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Address:Sonitpur, Assam, 784110

Dear sir/madam,
Passengers not willing to travel as the train was late for more than three hrs. This two pnr"s not yet refunded to the said account or wallet, i have mailed several times to the concern deptt. But issue has not solved.
I have enclosed two different jpg file of these pnr's herewith. Already five month passed and the passengers are waiting to avail their refund money. Please solve these issues & refund the amount...
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