Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Address: Hyderabad, Telangana, 500084

Hi team,

This is regarding the pnr "[protected]", doj 18 jan 2020, train no 11019. There are 3 passengers in the pnr and only 1 ticket got confirmed while on boarding the train. As i can't left my family alone so me and my wife traveled in one ticket. 3rd passenger did not travel and we filed tdr for her. We informed tte same thing to update in his file.

Now i can see the tdr is rejected. Can you please help in doing the further investigation. The third passenger was not in the source location i can prove in any legal platform.

Request to reverify and do the needful.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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K

Kummetha Raja Sekhara Reddy

Feb 5, 2020

I have cancelled booked train ticket0n 18th of this month, so for i have not received any refund.
Transaction id:[protected]
pnr number: [protected]

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K

kannangokul

Feb 6, 2020

I have booked four tickets from morappur to tirupur station, Rs.439.66 was deducted, but the status of my ticket was not booked.my transaction id.[protected] date.05 feb 2020.furtherly i fhad mailed to irctc customer care.they assigned me Ticket Id:-6091386 for my mail.

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R

raaz46

from Hyderabad, Telangana

Feb 6, 2020

Dear team,
Ticket amount deducted from bank account but in irctc portal its showing pending from bank and ticket not booked.

Reservation ID: [protected]

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V

visumathi

Feb 6, 2020

I had cancelled the ticket on 30.12.2019. And amount of 190 has to be credited to my account. But after 12days also it is not done.in the website it is showing refunded on 30.12.2019 and bank name as Indian Bank. Details as below, ,

Transaction id - [protected]
Refund id - [protected]

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Address: Patna, Bihar, 801503

Dear sir,
My name is shyam sundar. My irctc account has been disabled. I use it for booking tickets for myself and my family (Sometimes for friends also). I have only one email id & mobile no., when i wrote mail to [protected]@irctc.co.in for activation, they suggest me create a new id with alternate email id and mobile no., i asked him/her why it is disable, then she told me that your user id - shyamscl is inactive due to 22/rpf case u/s...

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Address: Nagpur, Maharashtra, 440035

I have booked 4 ticket from itwari to raipur in train no. 18240 dateof journey:[protected] pnr [protected]... After preparation of chart i received a message from irctc that i have alloted 4 seats s6-10, s6-11, s6-13, s6-14 and suddenly i received a msg that my ticket has been cancelled and no refund. How can it be possible when i have not cancelled my ticket???

I request you to process the refund for my tickets anyhow since it was not our fault...

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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M

Mprthamba

Feb 4, 2020

Hello,
I book tickets through irctc application but finally I pay money viz zaapay amount only detected in my account but ticket not booked so kindly check my details and pls update me

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S

Suresh RamDas

Feb 4, 2020

Irctc â€” Refund amount is not credited to my account for my cancelled tickets

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I am travelling by kv exp from muv to ndls and allotted rac birth no 39 in b3 coach on 02022020. After completion of passengers tickets checking tte has given bearth to rac passenger who travelled at seat no 55 in same coach instead of my rac ticket. Which is not justified as the rac was upper than all rac passenger. Please look matter and action may be taken to minimise bribe. My pnr no is [protected]

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Money deducted via paytm upi in irctc app but it’s showing transaction failed and pending from bank end.

When i am calling paytm they are stating irctc needs to refund the money as it was successfully transferred to them via paytm gateway.

I have also attached the relevant transaction statements, screenshots and replies from irctc and paytm accordingly on my complaints.

Issue details:

Irctccare open ticket# 6063285

Irctc transaction id# [protected]

Upi reference id:[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

shazir khan

Feb 3, 2020

I booked my ticket from irctc app
And my ticket was not booked and the money was deducted
And callers are not responding clearly
They are not even saying whether my money will come back or not
Sir refund my money

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R

Rhitik Gangwar

Feb 4, 2020

Dear sir/ madam It would b great pleasure to provide me claim against ticket been not booked but tranxaxtion been done to IRCT account.
Tranx id -[protected]
Date-03/02/2020

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Was booking ticket on irctc portal, the money got debited from my credit card but ticket is not booked.
Irctc website is showing "pending from bank end" status.

Kindly refund the debited amount to my credit card.

Payment gateway: hdfc bank
Credit card company: sbi
Transaction amount: inr 1350
Transaction date: 01feb2020
Transaction time: 02:31 pm

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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K

Krishna Chaithanya Reddy

Feb 4, 2020

Amount debited in my account transition success but ticket not booked but amount not credited to my account

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Hi. I had booked the 2 takkal tickets and both are went to waiting list atlast only one ticket got confirmed and one was not confirmed. But i didn't got the refund for 1 ticket and even more i had filled the tdr but now the status shows as tdr repudiate. What i can do further to get refund. Plese let me know what are details to required to check the same. Thanks in advance.

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Address: Pune, Maharashtra, 411028

Website: Irctc

Sir,

I have booked ticket on irctc and made payment through your gateway, my money is deducted but my ticket and booked as irctc still showing payment pending from bank. I am attaching the screenshot for the deduction. The payment made is using razorpay gateway and using amazon you payment

My irctc user id - bhalotia03
My booking was from - jaipur — mumbai

Below is the details for which ticket is not booked

Rs 1131.80 debited from a/c *8888 on 25-01-20 to vpa razorpay. [protected]@hdfcbank (Upi ref no[protected]. Not you? Call on [protected] to report

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jan 25, 2020

Updated by bhalotia03 Attaching the message displayed from irctc

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M

mohan83741

Jan 28, 2020

Login page is shaking

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I booked my ticket on irctc.co.in on[protected], for cnb to ypr and wanted to book the ticket in tatkaal quota. The amount was deducted from bank, but it is showing that pending from bank end. And i have got notification from bank that amount was deducted and the transaction was successful. I am attaching both the files. I want the refund as soon as possible as i need to book the other tickets.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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J

Jino Vincent

Jan 28, 2020

Booked ticket for four persons in Second AC and only one got confirmed at the time of booking till last of Chart Preparation.So we have 1 CNF and 3 WL tickets and filed TDR for 1CNF for not travelling .Total ticket fare is RS 4655 and none travelled and still there is no refund, Kindly help me out in refund process

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Jino Vincent's reply, Jan 27, 2020

No action taken still . Status still says ASSIGNED TO A DEALER

V

vikraal12

Jan 28, 2020

Sir my irctc user id is disable i dont know how, know i want to cancelled my ticket which is booked already.know problem is that how to cancelled that ticket which is book from that user id, know please advoice to solve this problem

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A

ARIYA al

Jan 30, 2020

I booked a train ticket in Ananthapuri Express from Neyyattinkara to chennai egmore on 26/01/2020.
However, it shows "pending from bank end" till now. I have used UPI to pay .
Refund not at all occur .

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Address: 495687

Hello
My 2 transaction refunds is pending between sbi bank and irctc.
On calling customer care no.
They are blaming each other for my loss. Sbi blame google pay, irctc.
Google pay blame irctc, sbi
Sbi blame google pay and irctc

On going sbi bank, they also don't do the job properly, or you can say they do job of customer according to there account balance.

Either your service need some talented employees or more cash or may be it need to blame each other like disgusting politics.

Transaction id : [protected]
Blaming each other for refunds

Transaction id : [protected]

Transaction page in your website got refreshed after i finished my transaction in google pay. Your website did not confirm the payment. My account balance deducted but ticket didn't booked.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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B

bhalotia03

Jan 28, 2020

Sir,

I have booked ticket on IRCTC and made payment through your gateway, my money is deducted but my ticket and booked as IRCTC still showing payment pending from bank

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Address: hoodi halt, Bangalore, Karnataka

I booked a train ticket in 14806 / bme ypr ac exp on 23jan20
However, it shows "pending from bank end" till now. I have used paytm wallet to pay and payment was successful yesterday only. Status is not still clear, so i can not book another ticket.
Booking transaction id - [[protected]]
Reservation id - [[protected]]

Paytm wallet transaction id - [[protected]]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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R

rameshrmurthy

Jan 28, 2020

HDFC Bank is not an option available through Netbanking channel to book the tickets. I am forced to use my credit card or debit card to book tickets. Need HDFC bank to be one of the options

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V

Viswa k

from Bengaluru, Karnataka

Jan 28, 2020

Hi, today pantry food in charminar Express is nonsense and charging too much. As per the quality it's Rs. 10 food charging at Rs. 80 veg biriyani. Biriyani has no taste and the curry is nonsense. Pathetic food I experienced.

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S

Saurab Bantia

Jan 28, 2020

Hello, I have forgotten my user id and password, so kindly resolve my issue towards the irctc account. I want to register a new one so please delete the old account of mine.

Thanking you

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Hi Team,

Need help for re-activating my IRCTC account "manomohank" . I have sent first mail to [protected]@irctc.co.in on 23 Dec 2019 (ticket id[protected] as suggested by there customer Care. After that they informed me that it was due to " You did not mention proper address in your user id profile so your user id has been deactivated due to Garbage or Junk profile.

I have sent all the details what ever they asked for. My question is, i have linked to my Aadhaar card and address is auto fetched and than how come they says not mentioned proper address.

I am following up from Dec 23 2019 till than only one answer i received (your below-enclosed email has been forwarded to concern department, you will receive a reply in this regard shortly) but never got a reply from them even after call nothing happened . Please help me on this to immediate re-activation of my account.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jan 22, 2020

Updated by M.kundu Is this complain forwarded to IRCTC ?

Feb 08, 2020

Updated by M.kundu Hi Team,

I don't see any progress, still account is disabled. Please help.

Mar 21, 2020

Updated by M.kundu is there any progress?

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Address: Chennai, Tamil Nadu, 600073

Booked a train ticket from mgr chennai ctl (Mas) to aluva (Awy) and the boarding date was 22-dec-2019.
Train name : rapti sagar exp.
Train no.: 12511.
Pnr number : [protected]
Transaction id : [protected]
Train was delay for 12 hours so i filed tdr as per the advice gave by irctc customer executive.
Tdr filing date : 22-dec-2019 00:24:49 hrs
For long time i can see the status as cr registered. Reg no.[protected].
When do i get the refund?

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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V

Vishal Kumar Jamuar

Jan 22, 2020

I canced my ticket on 15th December 2019 PNR no.-[protected]. I got my refund on 2nd January 2020. But again on 8th January, the amount got reversed to the place where it came from earlier. Please resolve this issue as soon as possible.

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S

Swagat kumar Patro

Jan 22, 2020

I haven't received refund of my cancelled ticket. The train was cancelled on 18/12/19 and I received a message on 23/12/19 that my refund is processed but I have not received yet in my bank account. Refund ID [protected]

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Swagat kumar Patro's reply, Jan 13, 2020

It has been more than 20 days and I have not received refund yet

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Address: Chennai, Tamil Nadu, 600125

Payment of inr 1718 completed via upi but ticket not booked. Status showing as ‘pending from bank end’. Status of ticket is unclear, and is showing in pending transactions on the application. Kindly refund the amount or confirm the booking of the ticket.

Details included in screenshots.

Transaction id: [protected]
Shatabdi express
Mas - sbc
Tue 28 jan
Txn on 19 jan

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Hi team,
I am traveling with my sibling to saharanpur in dehradun shatabadi that is from delhi in c5 coach on seat number 18.
I asked for non veg food and there was a strand of hair in that omelette. This is the second time i am facing this issue so i thought i should complain this time.
You are charging a good amount and still we get such unhygienic food.
This is really unacceptable.
Chefs should wear gloves and caps.
Also, ingredients should be clean and of good quality.
I hope you will take a strict action to avoid such instances.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Indian Railway Catering and Tourism Corporation Ltd., B-148, 11th Floor, Statesman House, Barakhamba Road, New Delhi 110001, New Delhi, Delhi, 110025

Website: www.irctc.co.in

Dear sir,
I have been following for my refund since nov'19 with irctc customer care department. Every time they ask me to send a reminder mail and tell that it will be refunded in 5 to 7 working days. But nothing is happening. When contacted to customer care they transfer the call to their false managers who do not have any knowledge how to deal with customers and they either put on hold or disconnect the call.
Pls find the ticket no. And reminders sent.
- 5493053
- 5493279
- 5720764
- 5795612

Today when contacted they asked me again to send the reminder. I am really pissed off.
The amount to be refunded is : rs. 4985 & rs. 2240

I will share you my pnr no. And other details once i hear from you based on ticket id assigned.
Pls help me in getting my refund back.
Br//zafar

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I have booked a ticket from gaya jn to new delhi. I have already paid the ticket fair through my upi id, my balance got debited but the ticket has not been booked. Status is showing - pending from bank end. I called my bank also, they told it has been credited to irctc. I called irctc also they told me to wait for half an hour so that status will get updated but i m neither getting response nor my refund

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Sir, Iam Prashanth, I made payment through Paytm UPI for recharging my R-wallet. Money got deducted from my bank account but didn't credited into my R-wallet. I request you to make revert my money to my respective bank account or make credited into R-wallet. Right from the implementation o[censored]TS Iam using this. I didn't faced this kind of issue till now. It seems like I shouldn't dare to use this UTS if anything goes wrong. Moreover there is no right platform to raise a question and make it solve. To my bad, even SCR counter ticketing authorities also not aware to resolve this issues.

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Address: 147001

Sub : complain : refund not received 25 days have passed
Respected sir,

I have not received any refund from irctc of the following tickets bearing pnr no's as mentioned below... From any bank... Till date :

Pnr: [protected] refund amount rs.1570-
Pnr: [protected] refund amount rs.1580-
Pnr: [protected] refund amount rs. 2070-

Hence requested to do the needful action against irctc. bank statement attached for your reference, please.

From:tirtheshwar raj barla
Mobile: [protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jan 16, 2020

Updated by [email protected] always the same reply...received from IRCTC as below
...
Dear Customer,

We would like to pass one information that if you face any problem in
E-tickets
like cancellation & Online TDR Filing then you have to send mail to
**[protected]@irctc.co.in* from registered e-mail id and further TDR refund
query send mail to [protected]@irctc.co.in

Apart from these query for booking related general queries like Refund,
ERS, Failed Txn., Online booking, Password etc. please send mail to
[protected]@irctc.co.in <mailto:[protected]@irctc.co.in>
We hope from the next time you will follow the same.
For Any Further Assistance Contact us on: - 24*7 Hrs Customer Support at
[protected]/[protected] or Mail To: [protected]@irctc.co.in
<mailto:[protected]@irctc.co.in>
*NOTE: Requests received from the different email id for
cancellation/Tdr.. will not be processed.

Thanks & Regards,
Lakshmi
[protected]@irctc.co.in
www.irctc.co.in

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T

Tejesh Raut

from Mumbai, Maharashtra

Jan 17, 2020

Hi, I had filed TDR online on 25th December. My train was late by more than 5 hours.
Status shown on IRCTC website is EDR updated.
But, when I go to refunds.indianrail.gov.in, I get the message "No refund case detail found"
It's been more than 15 days still no refund has been processed.

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Address: WELCOME APPARTMENT, WARD NO 6, 110030

Hi myself kanika singh
On 7th jan 2020 i was booking ticket from irctc website. I got charged 5 times but irctc refunded only 2 times. As per my card transaction history amount got charged 5 times. I called up customer service she said only one more time they refund rest they will not. Why they have made such website if they cannot refund its a fraud website.
Below are the transactions. Hi team please help me in getting my refund back i got charged too much 5 times.

20 not booked not received refund
Transaction id: [protected]

Tuesday28jan 2020 not booked not received refund
Transaction id: [protected]

Transaction id: [protected] not received refund
Amritsar jn (Asr) new delhi (Ndls)
Saturday25jan 2020not booked

Transaction id: [protected] refunded
Saturday25jan 2020 not booked
Transaction id: [protected] refunded

Thanks and regards,
Kanika singh
[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 71

refund for partially confirmed ticket when one passenger did not travel

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disable of account

ticket cancellation without intimation by irctc

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tte not clear rac ticket seniority wise

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money deducted via paytm upi in irctc app but its showing transaction failed and pending from bank end.

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money debited from bank but irctc shows "pending from bank end"

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refund/ tdr repudiate

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money deducted but no ticket booked

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pending from bank end while amount deducted

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refunds related

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pending from bank end

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irctc account deactivated

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tdr refund issue

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payment pending from bank end - deducted from bank but ticket not booked

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hair strand in food

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refund waiting since nov 2019

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payment done but ticket not booked

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money deducted from bank account but not credited into uts - r wallet

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refund not received 25 days have passed

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amount got deducted 5 times refund only received 2 times

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