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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 71

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Pnr number [protected]
Irctc transaction id [protected],
Price of ticket - 905 inr
Amount to be refunded - 680 inr
Date of cancellation of ticket : 24-dec-2019
Refund reference no:[protected]
Booking reference no: [protected]
Date of journey - 2 jan, 2020
Date of cancellation of ticket - 24 dec, 2019
Date of booking - 14 dec, 2019
Please look into this matter.
I hope i will my refund soon
Thank you
Regards
Aryan katiyar

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Akola, Maharashtra, 444002

While booking tatkal ticket online site or irctc app always invalid captcha even though it is correct type. When seats become full or not available or wait list in tatkal then it recognised captcha correctly book waiting tatkal ticket.
If it's possible for irctc please shut off tatkal system and cease customers loot in 1hr. Or correct this bug
It's not possible for everyone to come in queue from 8 am to book. Ticket from station.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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V

Vinod Kanherkar

from Morjim, Goa

Jan 3, 2020

I am traveling train number 11020 Konark express from Solapur to pune S10 in as I ordered lunch but received only rice and cater denied to give me my money back and talking in abusing language.very disappointed.lunch value taken 80rs but not giving 30 RS value meal.

Y

yadavjimdr

from Kalikapur, Jharkhand

Jan 3, 2020

Mera user name or password disabled ho gya h please use thik Kar dijiye n bahut dikkat ho rha h Mera user ID and yadavjimdr h password h Yadav306

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I have a regular, conscientious, law-abiding user of irctc services for the past 12-14 years or more. Suddenly, about 2 weeks back, my user id was blocked. On checking up with the customer care, i was informed that it was due to "fraudulent activity" that i was supposed to have committed. They suggested that i create a new user id with a new cell number and new email id. I repeatedly called them several times over the past 2 weeks, and sent several mails indicating my inability to procure a new cell number just for the sake of creating a new log-in id. The responses, each time, was pathetic. The call centre executives neither could communicate properly in english, nor were they bothered to give a proper reply.my ticket id is 5771302

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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K

kvkchandru

from Melur, Tamil Nadu

Jan 3, 2020

I booked train ticket from my irctc login id and paid Rs 862.69/- via ZAAKINDIANRAILWAYSCA.Money was taken and booking was not one so far.I booked ticket on24th December from Madurai to Chennai .so i want refund . HDFC Bank Reference number is[protected]

user account - Comment #3618414 - Image #0

kvkchandru's reply, Dec 28, 2019

Booking was not done*

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Address: Surat, Gujarat

Hello i was travelling from jaipur to surat on dated 11-12-19 in train number 12980 in 3rd ac class with general ticket.
I had boarded the 3rd ac coach with asking the tc and he had charged me extra than mentioned in receipt. Through vacant seat was there he had given me then also he had taken charge of penalty and difference fare other than this he had charged me more. He had charged me 2500₹ and given me receipt of 1390₹ and bought a general ticket of 250₹ total my journey cost is of 2750₹

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My name is udita ganguly. I have booked a ticket on tatkaal through my brother's irctc account - devogang3 and paid through my debit card. However the ticket was in wailting so i cancelled the ticket on 22nd december 2019, that is on the same day, when i booked the ticket for tatkaal. For which i got a message that the amount of rupees 2835 will be refunded into my account in 3-4 days. But it still not arrived yet.

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Address: 560076

Hello Sir/Mam,

I had booked a ticket for my family on 16 December 2019.

Please find the required details:

PNR Number: [protected]
Transaction ID: [protected]

Although one seat got RAC and rest were in waiting list I did not get my refund till now.

I have tried calling the IRCTC Customer care but still no response from there end.

Kindly help me on this.

+1 photos

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Address: Krishna, Andhra Pradesh, 521101

My user id is disable from irctc without information. When i talked about it. They told me due to not registered address in irctc account. I have proof already my account registered with proper address. I already sent address proofs at ([protected]@irctc.co.in) irctc email id. Already 7 days completed but no response taken from irctc.
So, i request you please take action against irctc.

With regards,
Amit gaurav

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I booked a train ticket in 16209 (All MYS Express) on 27/12/2019.
However, it shows "pending from bank end" till now. I have used paytm wallet to pay and payment was successful. Status is not still clear, so i can not book another ticket.
Booking transaction id - [protected]
Reservation id - [protected]

Paytm wallet transaction id - [protected]

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I have a registered Last month in irctc site and using irctc ticket booking services . When I wanted to login to cancel one ticket booked earlier, I was surprised to see, my user id was blocked. On checking up with the customer care, i was informed that it was due to "fraudulent activity" that i was supposed to have committed. They suggested that i create a new user id with a new cell number and new email id. I repeatedly called them, and sent mails indicating my inability to procure a new cell number just for the sake of creating a new log-in id. The responses, each time, was pathetic. The call centre executives neither could communicate properly in english, nor were they bothered to give a proper reply. My complaint ticket no is 5768415.
Request you to help to restore my login.

Thanking you
Rama Ramesh
[protected]

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Address: PLOT NO.47, 27-22/16/1, SRI KRISHNA NAGAR, SAFILGUDA, Hyderabad, Andhra Pradesh, 500056

Hi,
I booked ticket from secunderabad to shirdi[protected]
Transaction got timed out but amount got debited and ticket not booked.
Amount of 3, 185/- with payment id pay_dwm16rdjoysfre is debited.

In the below attached screenshot "submit" button is not active

So can i know whether the ticket is booked or amount will be refunded?
If it will be refunded, when will i get refunded money?

+1 photos

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Address: H/No-237/C, Raghunath Jew Lane, Telenga Bazar, Cuttack, Cuttack, Odisha, 753009

The transaction was failed.
Ticket not booked but money debited.
Transaction id - [protected]
Transaction date-12th december, 2019

Payment details:
Paytm upi
Reference id[protected]

It's been more than a week and refund has not been initiated.
Please look into the matter.
I've attached the screenshot of the transactions.

+2 photos

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Hi,
My irctc account (Sindhursai) is suspended for no reason. When i tried contacting their customer support they responded saying it is suspended for "fraudulent activity". I am using this account from past 10 years, it had all my travel records in it an i don't want to create a new account as i don't even have another mobile number.
As far as i can remember the only activity i did with my account is booking tickets for me and my family for 3 planned trips, now i even cannot access the tickets and manage (Cancel) them.
I would like to know the definition of "fraudulent activitiy" and how do they determine a "fraudulent activity"?

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Dec 28, 2019

Updated by sindhursai Waiting from past few days but no response crom IRCTC.

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Booking date: 01-jul-2019
Travel date: 02-jul-2019
Tdr date: 02-jul-2019

I am following up to get my refund for past 6 months. This tdr was raised for 2 tickets within same pnr number[protected]. Tdr was approved partially for 1 ticket. I am following to get the approval for other one. Kindly check the status and update me asap. I had also raised a complaint via rail madad site but they closed the complaint with below remark:

"pnr — [protected] this case has been forwarded to –south western railway railways with reference number –
[protected] on dated – 09-jul-2019 for further necessary action."

I agree that the case has been forwarded to "south western railway" but shouldnt there be any time line to resolve it.?

Kindly check and do the needful.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Booking date: 01-jul-2019
Travel date: 02-jul-2019
Tdr date: 02-jul-2019

I had booked a ticket to travel to pune from cstm.
However due to heavy rainfall, train was cancelled between cstm to pune. I had raised the tdr to get the refund and have
Been following up for around 6 months. But i have not got my refund and instead my request was cancelled with the reason as
Passenger has travelled. I am not sure how irctc is claiming that passenger has travelled on a train that was cancelled. I have
Followed up for around 6 months via call and emails. This is my last attempt, hope i get my refund.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Respected sir,
This complaint is regarding the beverages and breakfast provided by irctc in railway coaches. I recently purchased coffee worth 25 rupees where as exact price is 15 rupees only and seller of irctc are providing at expensive that th pdf online irctc price. I have experienced twice, thrice or more than that while travelling in train.
We suggest you to provide appropriate bill while delivering food or beverages in train coaches. Please look at this concern as soon as possible because it's already difficult to common man to afford and they are literally getting looted in trains. Thank you hope you take on this action as soon as possible.

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bhagraj raj

from Noida, Uttar Pradesh

Dec 24, 2019

My login id is disabled by irctc Android app

quantity,quality and price of beverages - Comment #3613264 - Image #0

S

Shubham Dongardive

from Delhi, Delhi

Dec 24, 2019

I have cancelled ticket in month of September 14 because train was late more than 3 hours and passenger did not travel. I should have got my refund within 10 days but they haven’t refunded my money yet. I have attached a mail from there side which contains same reply from last 2 months.

quantity,quality and price of beverages - Comment #3613337 - Image #0

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Address: Tilak Nagar,Kurla, Mumbai City, Maharashtra, 400089

Dear sir/madam
I am writing this complaint about a. J. S caterers, who operate there restaurant cum snack store at lokmanya tilak terminus. They have got a big menu board behind the billing counter which i think is only to befool people because on the board the price mentioned are the one prescribed by the irctc but they are charging as per there will.
Same is the case with snacks i. E. Chips, soft drinks etc. The guy at the counter said it is arp (Apna retail price) when i argued about why is he charging extra than mrp.
It's irctc's fault because it is the money what matters for them.

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I am using irctc account to book ticket. From last suddenly my account disabled, after sending mail to the customer support, they replied that
"we would like to inform you that your user id - * is inactive due to multiple fraudulent activities.
Therefore, you are unable use it.
Sorry for the inconvenience caused please re-register on irctc website with alternate email id and /or mobile no."
My ticket id is 5723759.
After calling to customer support they are not supporting.
I don't even understand for what reason my account was disabled.

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Address: HIG 622,Somanadh Apts, Flat No 201,KPHB, PHASE 6, Hyderabad, Andhra Pradesh, 500082

I travelled from chennai to hyderabad on 20 dec 2019. I ordered egg biryani from irctc catering and they gave curd with it. I notice the curd was already crossed the expiry date. It was manufactured on 04 dec 2019 with best before 15 days, which means by 20 dec 2019 is expired. Irctc, such a big company, is looting common man money like anything and not providing any extra coaches or seats. Getting seat during tatkal is hell.

One more point, are 3 trains to hyderabad is sufficient from chennai considering heavy there are more people travelling either ways.

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T

Thomas@06

from Adur, Kerala

Dec 24, 2019

I have booked Tatkal ticket on 21/12/2019 but ticket not booked my money of 1700 deducted on two taransaction ids [protected]&[protected] please make my refund as soon as possible sir

expired food - Comment #3613208 - Image #0

N

Nitin Sarar

from Kolkata, West Bengal

Dec 24, 2019

I checked out from Yaatri Nivas Sampath, Howra in room no 107 in the night of 17/18 Dec 2019 and forgot my watch but after few minutes when I returned for the watch, the house keeping staff on duty named Munna who just went after our checkout in room, denied that he found any watch. While i am sure he has found. Please resolve the matter.

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Address: Gulbarga, Karnataka, 585103

I have booked ticket in ac2 and when i wanted to cancel, it shown unable to cancel file tdr so i filed tdr but its showing tdr failed of pnr [protected] karnataka express from kalaburagi to bangalore on 19/12/2019 and i filed tdr more then 6 hrs before before train departure, so kindly let me knw whether i get refund or not.
Every time i m not recieving my refund amount though sometimes it's not confirmed even

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Dec 19, 2019

Updated by Dr.Santoshkumar Pls check it out

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Babujagir86

from Malegaon, Maharashtra

Dec 24, 2019

Myself Babu jagir.I tried to book a ticket from IRCTC but was unsuccessful . Kindly help me to get the refund from IRCTC. So kindly do the needfull and get the refund . Below are the details

ticket cancellation and tdr - Comment #3613373 - Image #0

C

Chaitanya Ambedkar

from Hyderabad, Telangana

Dec 24, 2019

My two wheeler was booked on 14th november 2019 from the bhusawal railway station to deliver at visakhapatnam with reference number [protected].
till date the booked item is not delivered to desired location.

kindly look into this.

ticket cancellation and tdr - Comment #3613374 - Image #0

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Address: Bangalore, Karnataka, 560039

Dear sir or madam

I traveling on the pnr-[protected]
Trn:16527
Dt:18-12-19
Frm ypr to pgt
Cls:sl
Rac s8- 63

Tte. Not allotted berth in the train..

If the railway is not able provide berth for canceled tickets, should refund half of the ticket amount where in 2 travelled in the same berth at a time

Waiting for ptony response

Regards
Soveen c v

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