Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Was booking ticket on irctc portal, the money got debited from my credit card but ticket is not booked.
Irctc website is showing "pending from bank end" status.

Kindly refund the debited amount to my credit card.

Payment gateway: hdfc bank
Credit card company: sbi
Transaction amount: inr 1350
Transaction date: 01feb2020
Transaction time: 02:31 pm

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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K

Krishna Chaithanya Reddy

Feb 4, 2020

Amount debited in my account transition success but ticket not booked but amount not credited to my account

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Hi. I had booked the 2 takkal tickets and both are went to waiting list atlast only one ticket got confirmed and one was not confirmed. But i didn't got the refund for 1 ticket and even more i had filled the tdr but now the status shows as tdr repudiate. What i can do further to get refund. Plese let me know what are details to required to check the same. Thanks in advance.

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Address: Pune, Maharashtra, 411028

Website: Irctc

Sir,

I have booked ticket on irctc and made payment through your gateway, my money is deducted but my ticket and booked as irctc still showing payment pending from bank. I am attaching the screenshot for the deduction. The payment made is using razorpay gateway and using amazon you payment

My irctc user id - bhalotia03
My booking was from - jaipur â€” mumbai

Below is the details for which ticket is not booked

Rs 1131.80 debited from a/c *8888 on 25-01-20 to vpa razorpay. [protected]@hdfcbank (Upi ref no[protected]. Not you? Call on [protected] to report

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jan 25, 2020

Updated by bhalotia03 Attaching the message displayed from irctc

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M

mohan83741

Jan 28, 2020

Login page is shaking

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I booked my ticket on irctc.co.in on[protected], for cnb to ypr and wanted to book the ticket in tatkaal quota. The amount was deducted from bank, but it is showing that pending from bank end. And i have got notification from bank that amount was deducted and the transaction was successful. I am attaching both the files. I want the refund as soon as possible as i need to book the other tickets.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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J

Jino Vincent

Jan 28, 2020

Booked ticket for four persons in Second AC and only one got confirmed at the time of booking till last of Chart Preparation.So we have 1 CNF and 3 WL tickets and filed TDR for 1CNF for not travelling .Total ticket fare is RS 4655 and none travelled and still there is no refund, Kindly help me out in refund process

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Jino Vincent's reply, Jan 27, 2020

No action taken still . Status still says ASSIGNED TO A DEALER

V

vikraal12

Jan 28, 2020

Sir my irctc user id is disable i dont know how, know i want to cancelled my ticket which is booked already.know problem is that how to cancelled that ticket which is book from that user id, know please advoice to solve this problem

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A

ARIYA al

Jan 30, 2020

I booked a train ticket in Ananthapuri Express from Neyyattinkara to chennai egmore on 26/01/2020.
However, it shows "pending from bank end" till now. I have used UPI to pay .
Refund not at all occur .

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Address: 495687

Hello
My 2 transaction refunds is pending between sbi bank and irctc.
On calling customer care no.
They are blaming each other for my loss. Sbi blame google pay, irctc.
Google pay blame irctc, sbi
Sbi blame google pay and irctc

On going sbi bank, they also don't do the job properly, or you can say they do job of customer according to there account balance.

Either your service need some talented employees or more cash or may be it need to blame each other like disgusting politics.

Transaction id : [protected]
Blaming each other for refunds

Transaction id : [protected]

Transaction page in your website got refreshed after i finished my transaction in google pay. Your website did not confirm the payment. My account balance deducted but ticket didn't booked.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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B

bhalotia03

Jan 28, 2020

Sir,

I have booked ticket on IRCTC and made payment through your gateway, my money is deducted but my ticket and booked as IRCTC still showing payment pending from bank

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Address: hoodi halt, Bangalore, Karnataka

I booked a train ticket in 14806 / bme ypr ac exp on 23jan20
However, it shows "pending from bank end" till now. I have used paytm wallet to pay and payment was successful yesterday only. Status is not still clear, so i can not book another ticket.
Booking transaction id - [[protected]]
Reservation id - [[protected]]

Paytm wallet transaction id - [[protected]]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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R

rameshrmurthy

Jan 28, 2020

HDFC Bank is not an option available through Netbanking channel to book the tickets. I am forced to use my credit card or debit card to book tickets. Need HDFC bank to be one of the options

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V

Viswa k

from Bengaluru, Karnataka

Jan 28, 2020

Hi, today pantry food in charminar Express is nonsense and charging too much. As per the quality it's Rs. 10 food charging at Rs. 80 veg biriyani. Biriyani has no taste and the curry is nonsense. Pathetic food I experienced.

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S

Saurab Bantia

Jan 28, 2020

Hello, I have forgotten my user id and password, so kindly resolve my issue towards the irctc account. I want to register a new one so please delete the old account of mine.

Thanking you

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Hi Team,

Need help for re-activating my IRCTC account "manomohank" . I have sent first mail to [protected]@irctc.co.in on 23 Dec 2019 (ticket id[protected] as suggested by there customer Care. After that they informed me that it was due to " You did not mention proper address in your user id profile so your user id has been deactivated due to Garbage or Junk profile.

I have sent all the details what ever they asked for. My question is, i have linked to my Aadhaar card and address is auto fetched and than how come they says not mentioned proper address.

I am following up from Dec 23 2019 till than only one answer i received (your below-enclosed email has been forwarded to concern department, you will receive a reply in this regard shortly) but never got a reply from them even after call nothing happened . Please help me on this to immediate re-activation of my account.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jan 22, 2020

Updated by M.kundu Is this complain forwarded to IRCTC ?

Feb 08, 2020

Updated by M.kundu Hi Team,

I don't see any progress, still account is disabled. Please help.

Mar 21, 2020

Updated by M.kundu is there any progress?

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Address: Chennai, Tamil Nadu, 600073

Booked a train ticket from mgr chennai ctl (Mas) to aluva (Awy) and the boarding date was 22-dec-2019.
Train name : rapti sagar exp.
Train no.: 12511.
Pnr number : [protected]
Transaction id : [protected]
Train was delay for 12 hours so i filed tdr as per the advice gave by irctc customer executive.
Tdr filing date : 22-dec-2019 00:24:49 hrs
For long time i can see the status as cr registered. Reg no.[protected].
When do i get the refund?

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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V

Vishal Kumar Jamuar

Jan 22, 2020

I canced my ticket on 15th December 2019 PNR no.-[protected]. I got my refund on 2nd January 2020. But again on 8th January, the amount got reversed to the place where it came from earlier. Please resolve this issue as soon as possible.

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S

Swagat kumar Patro

Jan 22, 2020

I haven't received refund of my cancelled ticket. The train was cancelled on 18/12/19 and I received a message on 23/12/19 that my refund is processed but I have not received yet in my bank account. Refund ID [protected]

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Swagat kumar Patro's reply, Jan 13, 2020

It has been more than 20 days and I have not received refund yet

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Address: Chennai, Tamil Nadu, 600125

Payment of inr 1718 completed via upi but ticket not booked. Status showing as â€˜pending from bank endâ€™. Status of ticket is unclear, and is showing in pending transactions on the application. Kindly refund the amount or confirm the booking of the ticket.

Details included in screenshots.

Transaction id: [protected]
Shatabdi express
Mas - sbc
Tue 28 jan
Txn on 19 jan

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Hi team,
I am traveling with my sibling to saharanpur in dehradun shatabadi that is from delhi in c5 coach on seat number 18.
I asked for non veg food and there was a strand of hair in that omelette. This is the second time i am facing this issue so i thought i should complain this time.
You are charging a good amount and still we get such unhygienic food.
This is really unacceptable.
Chefs should wear gloves and caps.
Also, ingredients should be clean and of good quality.
I hope you will take a strict action to avoid such instances.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Indian Railway Catering and Tourism Corporation Ltd., B-148, 11th Floor, Statesman House, Barakhamba Road, New Delhi 110001, New Delhi, Delhi, 110025

Website: www.irctc.co.in

Dear sir,
I have been following for my refund since nov'19 with irctc customer care department. Every time they ask me to send a reminder mail and tell that it will be refunded in 5 to 7 working days. But nothing is happening. When contacted to customer care they transfer the call to their false managers who do not have any knowledge how to deal with customers and they either put on hold or disconnect the call.
Pls find the ticket no. And reminders sent.
- 5493053
- 5493279
- 5720764
- 5795612

Today when contacted they asked me again to send the reminder. I am really pissed off.
The amount to be refunded is : rs. 4985 & rs. 2240

I will share you my pnr no. And other details once i hear from you based on ticket id assigned.
Pls help me in getting my refund back.
Br//zafar

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I have booked a ticket from gaya jn to new delhi. I have already paid the ticket fair through my upi id, my balance got debited but the ticket has not been booked. Status is showing - pending from bank end. I called my bank also, they told it has been credited to irctc. I called irctc also they told me to wait for half an hour so that status will get updated but i m neither getting response nor my refund

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Sir, Iam Prashanth, I made payment through Paytm UPI for recharging my R-wallet. Money got deducted from my bank account but didn't credited into my R-wallet. I request you to make revert my money to my respective bank account or make credited into R-wallet. Right from the implementation o[censored]TS Iam using this. I didn't faced this kind of issue till now. It seems like I shouldn't dare to use this UTS if anything goes wrong. Moreover there is no right platform to raise a question and make it solve. To my bad, even SCR counter ticketing authorities also not aware to resolve this issues.

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Address: 147001

Sub : complain : refund not received 25 days have passed
Respected sir,

I have not received any refund from irctcÂ of the following tickets bearing pnr no's as mentioned below... From any bank... Till date :

Pnr:Â [protected] refund amount rs.1570-
Pnr:Â [protected] refund amount rs.1580-
Pnr:Â [protected] refund amount rs. 2070-

Hence requested to do the needful action against irctc.Â bank statement attached for yourÂ reference, please.

From:tirtheshwar raj barla
Mobile: [protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jan 16, 2020

Updated by [email protected] always the same reply...received from IRCTC as below
...
Dear Customer,

We would like to pass one information that if you face any problem in
E-tickets
like cancellation & Online TDR Filing then you have to send mail to
**[protected]@irctc.co.in* from registered e-mail id and further TDR refund
query send mail to [protected]@irctc.co.in

Apart from these query for booking related general queries like Refund,
ERS, Failed Txn., Online booking, Password etc. please send mail to
[protected]@irctc.co.in <mailto:[protected]@irctc.co.in>
We hope from the next time you will follow the same.
For Any Further Assistance Contact us on: - 24*7 Hrs Customer Support at
[protected]/[protected] or Mail To: [protected]@irctc.co.in
<mailto:[protected]@irctc.co.in>
*NOTE: Requests received from the different email id for
cancellation/Tdr.. will not be processed.

Thanks & Regards,
Lakshmi
[protected]@irctc.co.in
www.irctc.co.in

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T

Tejesh Raut

from Mumbai, Maharashtra

Jan 17, 2020

Hi, I had filed TDR online on 25th December. My train was late by more than 5 hours.
Status shown on IRCTC website is EDR updated.
But, when I go to refunds.indianrail.gov.in, I get the message "No refund case detail found"
It's been more than 15 days still no refund has been processed.

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Address: WELCOME APPARTMENT, WARD NO 6, 110030

Hi myself kanika singh
On 7th jan 2020 i was booking ticket from irctc website. I got charged 5 times but irctc refunded only 2 times. As per my card transaction history amount got charged 5 times. I called up customer service she said only one more time they refund rest they will not. Why they have made such website if they cannot refund its a fraud website.
Below are the transactions. Hi team please help me in getting my refund back i got charged too much 5 times.

20 not booked not received refund
Transaction id: [protected]

Tuesday28jan 2020 not booked not received refund
Transaction id: [protected]

Transaction id: [protected] not received refund
Amritsar jn (Asr) new delhi (Ndls)
Saturday25jan 2020not booked

Transaction id: [protected] refunded
Saturday25jan 2020 not booked
Transaction id: [protected] refunded

Thanks and regards,
Kanika singh
[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: 560066

I am using irctc site for booking tickets more than 10 years now. Recently they disabled my account for no reason and asked me to send the request mail from my old mail id at the time of registration. It was my very old yahoo mail id. Somehow i managed to recover my yahoo mail id and sent the mail. This time they are asking for my old address (At the time of registration) and the address proof for that. I almost shifted two or three houses in the last 15 years and said that i have no address proof of my old addresses and i have all adhar, passport address proof of my current address. It is real torture.

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Address: vijapur road, ramling nagar, Solapur, Maharashtra, 413004

Respected sir,

Due to heavy rainfall & technical issues train 12116 siddheshwar express on
26/07/2019 from solapur to mumbai (Pnr-[protected]) has been cancelled..
Hence, i can't board at mumbai cst retiring room due to train
Cancellation.. I have mailed [protected]@irctc.co.in 15-25 times but totally failed.. Plz refund my full total booking amount into my
Debuted account
As soon as possible.. Hence do the needful at earliest..

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I booked train ticker in irctc via mobikwik payment gateway. That ticket was cancelled and my refund process was done by irctc but that amount was not credit to my bank account. Please do need full. Transaction details: with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 2110.0 has been processed as per below details: date of cancellation of e-ticket/date of failure of e-ticket booking:28-dec-2019 refund processing date:30-dec-2019 refund amount:2110.0 refund reference no:zp59a93dd495c3a payment option used : credit & debit cards / net banking / wallet (Powered by zaakpay)

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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K

Kalyankar Srikanth

Jan 15, 2020

I booked a train ticket in IRCTC for 12785 / KCG MYS EXP with Reservation ID: [protected] on 10 Jan 2020
However, the transaction status shows "pending from bank end" till now. I have used my online sbi to pay and the amount was debited from my account.

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Address: Chala, Valsad, Gujarat, 396191

I have filed a tdr for pnr no. [protected] on 9th aug-2019 as train was more than 9-10 hrs late. My refund registration no. Is[protected].
Pay order has been created on 25/9/2019 but still i have not received my refund and status is "payment is under process". How much time will it take to get the payment processed? It has been more than 5 months from the date of tdr filing.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jan 28, 2020

Updated by Shwetanka Singh The issue has not been resolved yet.

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S

Shwetanka Singh

Jan 28, 2020

Not resolved till date..

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Address: 560078

Hello team,

The refund status shows "refunded", but never received any refunds. I have two transactions waiting to be refunded.

Pnr - [protected] - booked on 22 dec
Pnr - [protected] - booked on 27 dec

Refund id: [protected]
Refund id: [protected]

Total refund amount: 355

I'm still waiting for the refund. Please ensure this is processed as soon as possible.

Regards,
Nirmal raj

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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D

disastrous pratik

Jan 10, 2020

This is to inform the authosities that i have booked a ticket for Roorkee from Ambala cantt jn. and now i am unable to cancel my ticket. A error box appears telling unable to process your request whenever i try to cancel it. the train number is 14610 and pnr is [protected].

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D

DRx Imran Ali

Jan 15, 2020

Dear sir i book train tickets on jan booking date 3 feb.but ticket not book and money deductions in my a.c. my tran..id[protected] on pay bay Google pay my mail.id [protected]@gmail.com

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DRx Imran Ali's reply, Jan 13, 2020

Plz.help me

P

parikshit ghosh

Jan 15, 2020

Very very poor food. even roties are hard in sides. Too much salt, half cooked food. At last the boys are coming to collect tips as usual.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 71

money debited from bank but irctc shows "pending from bank end"

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refund/ tdr repudiate

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money deducted but no ticket booked

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pending from bank end while amount deducted

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refunds related

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pending from bank end

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irctc account deactivated

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tdr refund issue

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payment pending from bank end - deducted from bank but ticket not booked

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hair strand in food

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refund waiting since nov 2019

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payment done but ticket not booked

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money deducted from bank account but not credited into uts - r wallet

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refund not received 25 days have passed

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amount got deducted 5 times refund only received 2 times

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account disabled

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non refund of irctc retiring room

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ticket refund amount not credit to my account

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tdr refund not received

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no refund received - inspite of status mentioning refunded

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