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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 74

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G
gauravvermacse
from Mumbai, Maharashtra
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transaction failed refund not received

Address:123023

I booked IRCTC ticket on 7 October but the amount debited and not booked ticket, 07 October to till date, refund not received, i contacted IRCTC but he says the only payu help about this,
After that i contact payu, but he not responding or resolve this issue.
My payment gateway is payu

Transaction id : [protected]
booking date : 07/10/2019
payment status : pending from bank end...
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D
Dinesh1960
from Mumbai, Maharashtra
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lower birth to senior citizen

Address:A 402 MADHUBAN UPPER GOVIND NAGAR NR UPVAN TOWER MALAD EAST, Mumbai City, Maharashtra, 400097

I have booked 4 births for 75, 72, 59 and 53 years old persons with the preference to lower birth but surpringly not a single seats are alloted to lower birth. So please look into the matter and allot the 2 lower birth seats to very old seniors.
My pnr no is[protected] train no 22835. The journey is kolkata to puri.

Please allot me 2 lower birth and 2 middle birth to travel with senior citizens...
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K
Kritarth Kumar
from Bhubaneshwar, Odisha
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want to cancel tdr filed by mistake.

Address:Patna, Bihar, 800024

I want to cancel tdr filed by me by mistake.
Pnr no-[protected]
Journey date-23/10/19
Ref no-[protected]
I am very much sorry this tdr have been filed by mistake. This has been because i was not having proper information. Please cancel this tdr filed by me. Please cancel this tdr filed by me.
I am sorry. It was filed by mistake.

By~kritarth kumar...
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K
Kam555
from Nagpur, Maharashtra
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tatkal reservation through irctc app

Whenever trying to book ticket in tatkal through irctc app we are not able to do it with different kind of errors and it throws out on login page. It only allows to enter when seats are in waiting status. This whole thing happens everytime. I believe so irctc made this app for agents only and it's completely harrasement to normal citizens because irctc know people don't have any option and as a normal citizens they can't do anything...
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S
stmsevanya
from Chennai, Tamil Nadu
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ticket booking

I have tried to book the ticket for

Reservation id: [protected]
Train no./name: 22691 / rajdhani exp
Ticket type: e-ticket
From: secunderabad jn (Sc) 27 oct 2019
To: jhansi jn (Jhs) 28 oct 2019 00:00 hrs
Booking date: 26 oct 2019
Boarding station: secunderabad jn (Sc)
Date of boarding: 27 oct 2019 00:00 hrs

The amount from my credit card is debited but ticket...
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D
Dr.Devinder Gupta
from Noida, Uttar Pradesh
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food quality on vande bharat express

Address:Rza Block, 27/C, New Delhi, Delhi, 110044

I travelled from jammutawi to new delhi on 14/10/2019. My pnr is [protected]. For my journey i booked non veg food but on journey but i was served vegetarian food that wasn't fresh and was stale. I did registered a complaint regarding this on "rail madam" 15/10/2019 and my complaint no[protected] and now whenever i tried to see the status regarding my complaint, site shows there is no records available for this complaint. This is really...
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Address:Kheda, Gujarat, 387002

Hello,
Last night I tried booking a train ticket at midnight. The money got deducted from my bank of Baroda account but the ticket was not confirmed as the time went out due to IRCTC server was not active. I did not receive my ticket but the amount was cut from my bank account. An amount of rs 810.40 was cut from the account. I request you to refund the amount. The transaction ID is attached below.
Thank you....
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V
Vijayaa R
from Chennai, Tamil Nadu
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tomato rice is very low quality no oil no taste fore price of 30

Address:560056

I was travelling train12690 from bangalore to chennai 8 am train on 24 th oct2019d
The food quality needs mprovement for price range 40/-

I bought tomoto rice i got one vada, pickle packet 2/- one
When i ate the food i am not satisfied with food qlty tomotorice is very bland no taste, the paruppu vada is big but not up to mark it taste it need be cooked or fried well.

I expect irctc to better...
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S
Sanjay123400
from Mumbai, Maharashtra
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rats in delhi mumbai rajdhani express

Address:Mumbai, Mumbai City, Maharashtra, 400001

Train no-12952
Coach-B2
Seat no-7 (side lower)
Date[protected]
PNR NO-[protected]
I was traveled from New Delhi to Mumbai by Rajdhani express, when i reached Mumbai from Delhi on arrival i saw my bags was bitten by rats, when i bend and saw luggage compartment under my seat, i saw there was a hole on wall under the seat wall, i attached all pictures please fill that hole asap and any other holes in train...
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B
bhadra menon
from Mumbai, Maharashtra
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tatkal booking issue

I tried booking two tickets through tatkal quota. Irctc website took all the necessary information and transaction was going on in a smooth run. But, unfortunately the tickets didn't get booked. The money is been deducted from the bank but, the website shows a message "pending from the bank end". Please do let me know if there is any chance i would get my tickets booked?...
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Address:Nashik, Maharashtra, 422011

Hello

I cancelled a ticket thru my irctc blue page,
Customer received the otp,
Ticket is not showing in "ticket cancellation history" tab to further verify otp for refund
Customer is asking for refund, what shall i do
Plz help regarding the same

Pnr number : [protected]

Agent corporate name : fashion zone (Nasik)
Itz id : itzic27742
Blue pae login id...
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V
VTheBang
from Kanpur, Uttar Pradesh
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transaction status: pending from bank end

Reservation ID: [protected]
Train No./Name: 22435 / VANDE BHARAT EXP
Ticket Type: E-ticket
From: VARANASI JN (BSB)23 Oct 2019To: KANPUR CENTRAL (CNB)23 Oct 2019 00:00 Hrs
Booking Date: 21 Oct 2019
Vikalp Status: No
Boarding Station: VARANASI JN (BSB)
Date of Boarding: 23 Oct 2019 00:00 Hrs

These are the details of ticket I booked, should I book again? Whom(SBI or IRCTC) should...
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S
Sankar:B
from Mumbai, Maharashtra
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non refund for partially cancelled ticket - pnr 8723016418

Address:400078

Hello,

I had booked a ticket on train no. 18520 for journey between ltt to vijaywada junction on 18 oct 19. This train was partially cancelled between ltt to pune which was informed by irctc through sms.

However, irctc has not provided any message for refunding the price for cancellation of partially journey tickets.

Today when i called irctc for refund of partially cancelled ticket, they asked...
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S
ShubhamKumar2027
from Mumbai, Maharashtra
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irctc - unable to book tatkal tickets

Address:108, Bindtoli Road, Near Durga Mandir, Arrah(Bhojpur)- Bihar, Raisen, Madhya Pradesh, 802301

Although there are 536 complaints available on irctc in this forum, has any action taken on it to rectify the problem. I am fed up booking any tatkal tickets in irctc. I have never booked any tatkal ticket, the irctc people are deliberately blocking the site exactly at 8 am every morning. Are they just providing a service for the agents. It is very clear that the ips of the agents alone can access the site. Why is this? Anyway, i really wanted...
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V
Venkata Krishna Nallani
from Mumbai, Maharashtra
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last transaction status - 'pending from bank', but amount already debited

I've booked 3 tickets for garibrath train from vishakapatnam to secunderabad on 24.11.2019 using the irctc website on 20.10.2019.

I've paid the amount through hdfc credit card. I've received a message of amount debited from the bank. But the transaction status is showing 'pending from bank'

Also the ticket is not appearing in the booked ticket history tab of the irctc website.

It is very urgentbr...
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S
Sugam Gupta
from New Delhi, Delhi
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login id issue

I had created an account on irctc a few years back using my email id but forgot the user id.in an attempt to try and get access to my account again, i have tried using the forgot user id option and entered my email id there. But it keeps on telling me "user not found". When i try to create a new account with my email id, it says "email id already exists". Please help me by resolving this issue so that i can use the irctc site for booking...
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S
Subhasis Mandal
from Rajkot, Gujarat
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retiring room booking not confirmed

Today 18th oct'19, i made online booking for stay at bhubaneswar railway station ac dormatory retiring room dated 22/10/2019 from 8 hrs to 20 hrs vide pnr no. [protected] further to which i have received payment confirmation message from axis bank which is as follows (Your a/c 036740 is debited with rs 155.00 on[protected]:30:49 at pur/irctc tourism/delhi). But i have not received any booking confirmation from irctc in my email id [protected]@yahoo.in...
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Dear team,
I tried booking the ticket from dwarka to ahmedabad on transaction date: 08/oct/2019, but the transaction failed and my money (₹2689.16/-) got deducted. The transaction id is mentioned in the subject line. However, i haven’t received the money back into my account due to which i am writing this mail to you.

Hope the deducted money is reflected in my account within 2-3 days after the mail is seen in your...
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Address:C 174 NAYANNAGAR PAYAL PARK KRISHNANAGAR SAIJPUR BOGHA, Ahmedabad, Gujarat, 382345

Hello sir
Im online booked my ticket ahmedabad to badnera train name prerana express pnr no [protected] dt.[protected] and i paid rs. 867 this time w/l 60, 59 not confirmed after irctc give me message your ticket is not confirmed your amount will be transfered your bank account withing 3-4 days amount rs 730 but today 16/10/2019 not refunded my cancellation ticket amount in my bank account please give me my amount irctc...
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S
SUSENJIT MALLICK
from Angamali, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

payment successful, but uts app under irctc showing payment failure

Address:700131

Sir/ madam,
I tried to recharge my r wallet with rupees 200 today, using google pay account from my account of susenjit mallick (Dr. [protected]@oksbi). Payment transferred to uts account mobikwik link account, that is zaakpay ([protected]@hdfcbank). Upi transaction id is[protected]. Google transaction id is cicagkcm1dczva.

Kindly look into the matter.

Thanking you.

Yours faithfullybr...
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