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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Mar 21, 2026

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 89

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Address: Skill Win Tech A-20, Sector 3 Noida, 201301, Gautam Buddh Nagar, Uttar Pradesh, 201301

This is a major issue that I am facing.

My Mobile number which I have had on me for more than 10 years is being used in another IRCTC account which doesn't belong to me.

The mobile number updated in my account currently is no longer with me. It is discontinued and now belongs to someone else. Every time I book someone else gets my travel details. Being a woman its not safe for me to disclose my travel details to strangers.

I have never been able to book a train ticket in fear of not receiving proper train details.
If we all continue to use whatever number and email we wish, IRCTC will have nothing but inaccurate fake data o[censored]sers.

Please make mobile OTP verification the mobile number update process.

Thank you

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Address: Datia, Madhya Pradesh, 475661

Booking no s1907012110360060478626 for pnr no [protected] transaction id p1907012110360302212593 ticket from manmad jn to datia from train no 12137 punjab mail on booked on 01/07/2019. Train has getting late on that day train timming is 12:15 am and train comes on 05:30 approx so i file TDS for cancellation of ticket because i am not avail to travel on that train now i could not get any refund for that ticket till now.
so i request you to please see that ticket history and i have mention the resion for cancel a ticket and that is vallid for that
amount i have paid for that ticket is 2240.98
so please help me

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jul 07, 2019

Updated by lalugolu Please notify me soon as possible

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I've booked the tickets on 28th june, 2019 for howrah to njp for 4 persons and money debited from my account but not get ticket. Then i called irctc customer care. They said me to wait for 7 days. Yesterday, 5th july, 2019, i again called customer care. They said the tickets are not booked and i should go to my bank. When i update my passbook i see the amount rs. 3275/- debited from my account on 28.6.19 but the amount is not refunded in my account.

Ticket details
1)
Transaction id: [protected]
Train no: 15721
Train name: paharia exp from station: howrah to station: new jalpaiguri
Date of journey: 26-oct-2019 class: 3a

Date of booking: 28-jun-2019 total ticket fare: rs 3275.0

Refund details
Refund status: amount credited to bank
Refund id: [protected]

Still i did not received the refund money in my account.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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R

rs748919

from Mumbai, Maharashtra

Jul 8, 2019

I had cancelled my e-ticket via IRCTC app on 29 june 2019, but I haven't received any refund yet, please resolve this issue as soon as possible.
Cancellation ID- [protected]
Train No. - 12817
Cancellation date - 29/06/19

A

amaan ullah

from Varanasi, Uttar Pradesh

Jul 8, 2019

I have booked tickets three times but all the three times ticket fare was deducted from bank but tickets were not generated...

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I made 2 tatkal bookings in wait list through irctc websiteâ€¦ and none of them got confirmed. Now, more than 2 months had been passed and still refund hasn't been processed. I've raised the concern to irctc several times through emails and customer care team but every time they make the false promise that it'll process in another 2-3 days.

Ticket details furnished below:
Pnr:[protected], train:12254 / anga express, doj:24-04-19, class:sl, bgp-ypr, quota :tatkal, status:tqwl/19, total fare:rs.1025, dep:13:20

Pnr:[protected], train:12367 / vikramshila exp, doj:27-04-19, class:sl, bgp-anvt, quota :tatkal, status:tqwl/32& 33, total fare:rs.1400.98, dep:11:15

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jul 22, 2019

Updated by sudsudhir Issue not resolve yet

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Address: Jabalpur, Madhya Pradesh, 482001

I cancelled two tickets on 16 june. The refund is still pending, even irctc employees have stopped replying to the mail.
Please help
I have tried everything, called on helpline
Mailed a dozen times to [protected]@irctc.co.in
Even submitted my passbook copy to them.

The pnr number are:

Pnr: [protected]
Pnr: [protected]

Irctc doesn't want to help, they are just redirecting my case to different departments and pending it.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 410206

Dear sir/madam,

I was booking my ticket from jhansi to csmt in train no./name: 22222 / csmt rajdhani from ladies quota, my amount is not debited from my account and now it is showing pending from bank side. Please find the attached screenshot of transaction history, kindly resolve this

Reservation id: [protected]
Date of boarding: 14 jul 2019
Ticket charge: 2210.49
Bank name: hdfc bank
User name - rajni14695

Thanks & regards
Rajni singh

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I had booked my flight ticket from Chennai to Kolkata in the month of April. However my money was deducted against failed transaction. I have called the help desk many times and also sent email quoting transaction id and I have sent all the documents they asked for. But till date I have not received my refund and they are not helping and responding now. Please help.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I book ticket on 3rd june with 3830.49/- through irctc app but ticket get cancelled and money shown as refunded to my bank on 6th june. But money still not credited. I approached the bank with the refund reference number 17203019155922756126998 against order id [protected] which irctc given to me and after 15days i received a mail from bank they don't get any refund from irctc. I attached the mail to irctc what i received from bank but still not get refunded. It's almost 1month i made all efforts with bank and irctc sending mails and doing everything. Resolve it as soon as possible. This is my mail [protected]@gmail.com any further information u need contact on my mail

Jul 14, 2019

Complaint marked as Resolved

I didn't get refund which I booked ticket on June 3rd

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

Suchi Thakur

from Allahabad, Uttar Pradesh

Jul 5, 2019

Sir I did reservation in yashvantpuram express on 22nd June, since since train was running late by 11 hrs I filed TDR before 10 hrs of actual departure of train from station. Later when I checked my login it is showing no details of Filed TDR plz suggest how will I get my money refunded.

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I had booked flight through Creditcard however due to Jet flight issue flight got canceled..! so i requested for refund on 1st feb 2019 today is 2nd 2019July still i didnt got any refund.! I am getting charge for creditcard late fee which is not received from IRCTC..!
I emailed them many times however getting same reply * Kindly wait for needfull*

shame on Govt services..!

Transaction id [protected]
PNR : SVJUOC
Pax : 5
Flight : 9W
Journey: Bom -Del
Departure dare : 28th may 2019

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jul 09, 2019

Updated by Gaurav2106 still no Respose recevied from IRCTC

Jul 16, 2019

Updated by Gaurav2106 Anyy updates..??

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Monday 24jun 2019 cancelled
Transaction id: [protected] pnr: [protected]
Train no./name: 12604 / chennai exptransaction date: 25 jun 2019
Hyderabad decan (Hyb) mgr chennai ctl (Mas) refund status: refunded
Cancellation/refund id: [protected]bank name: rupay card (Powered by kotak bank)
Booking amount: 1531.47refund amount: 1350.0
Refund date: 26 jun 2019,

Till date i. E, 03/07/2019 refund amount 1350 not credited to my bank account.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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R

raajkrin

from Delhi, Delhi

Jul 4, 2019

I was filed a TDR on 12.03.2019 against PNR No. [protected] and same has been registered on 19.03.2019 (Copy enclosed). However, refund amount has not yet been received. It, is therefore, requested to you kindly initiate the action in this regard.

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1.
Transaction id: [protected]
Pnr:
Train no./name: 12342 / agnibina expres
Transaction date: 28 jun 2019
Durgapur (Dgr) howrah jn (Hwh)
Refund status: sent_to_bank
Cancellation/refund id: [protected]
Bank name: credit cards/ debit cards / upi (Powered by irctc)
Booking amount: 1020.0
Refund amount: 1020.0

2.
Transaction id: [protected]
Pnr: [protected]
Train no./name: 12833 / howrah express
Transaction date: 24 jun 2019
Surat (St) howrah jn (Hwh)
Refund status:
Cancellation/refund id: [protected]
Bank name: e-wallet
Booking amount: 1430.98
Refund amount: 1190.0
Refund date: 25 jun 2019

3.

Transaction id: [protected]
Pnr: [protected]
Train no./name: 14007 / sadbhavana exp
Transaction date: 22 jun 2019
Lucknow nr (Lko) anand vihar trm (Anvt)
Refund status:
Cancellation/refund id: [protected]
Bank name: e-wallet
Booking amount: 570.0
Refund amount: 450.0
Refund date: 23 jun 2019

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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On 6th june i was tried to book tatkal ticket from bangalore to mangalore. Two times i tried. Both transaction is in failed status. And i got message from irctc that your ticket is not booked you will get refund within 3 days. Its around one month now my amount is yet to refund. Amout debited is rs.385.49 two times. My transaction done through dena bank debit card. Kindly look in to the matter and refund debited amount

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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P

ps4806

from Bhopal, Madhya Pradesh

Jul 4, 2019

There was not any attendant in duranto train (12286).
I boarded from habibganj railway station in B3 coach at 23:57 on 28 June 2019 I found there was not any bed sheet and pillow on my sheet. I searched for atandent but there was none.

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Address: 39, First Floor, SAMRAT LAYOUT, AREKERE, BANGALORE, 560076

Dear sir,

I booked a ticked on 14th june and it is not successful (Failed).
Train no: /name: 12863
Transaction date: 14-june-2019
Tr id: [protected]
Cancellation / refund id: [protected]
Refund amount: 3271.47/-

Still date we are not received the amount (Or) no reply from '[protected]@irctc.co.in'; '[protected]@irctc.co.in' (Or) '[protected]@irctc.co.in'.

Please don needful on this.

Thanks & best regards, venkat

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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T

Tkilpu

from Kharagpur, West Bengal

Jul 2, 2019

Today I booked a premium tatkal ticket from the hijili junction to Nizamuddin junction and paid through BHIM powered by Paytm and money was deducted from my account but the ticket was not booked and it still is showing pending from bank side but the amount has been deducted. Please help me out here, either give me a ticket or give me a refund.

Tkilpu's reply, Jun 28, 2019

Now it's showing Not booked but still, I haven't got any refund. You can see both the photos have the same transaction id. So after some time it just happened that ticked was not booked and money was also not refunded.

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Today, i have booked online ticket through irctc portal from new delhi to dhanbad station in duronto express, journey date - 08/07/2019 (Booking date - 01/07/2019). I have paid the required amount through hdfc net banking. Amount have been also deducted. The same have been confirmed by bank in sms and email by bank. However, tickets are not released.

After checking into irctc account, i found this transaction details in "last transaction details". Screenshot of details (Booking no.- [protected]) is attached. It is mentioning that pending from bank end. However, banks are confirming that payments are made..

Please look into the matter and confirm whether tickets will be released on not. If not then when payment will be returned. A line of confirmation will be highly appreciated and will help me to plan for further ticket booking.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

suman3325

from Adur, Kerala

Jul 2, 2019

Hi,

Ticket has been booked from KJM TO NLR on Sangamitra express for 22 Nd June with PNR
[protected]

Ticket was cancelled but amount was not refunded it is been more than 10 days I have cancelled the ticket

A

[email protected]

Jul 2, 2019

It's a bug in irctc aap that train in running regularly but not showing in the week calender.
Ex 26 Oct is saturday train is running on saturday but not showing in the week calender i.e saturday is shadow

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My PNR : [protected], Trn:12203, from: SPJ to NDLS
On 27-06-19 at SPJ the train was already 4 hrs late. While we reach at Moradabad on[protected], we get information from TTE that train route changed and it will not go to NDLS. So we get down. We consulted with Moradabad Station Master, but there was No arrangement to reach our destinations.
We have to forced to arrange own convenience to reach our destination. In an unknown city I have spent Rs.300 to porter to get luggage out of station, Rs.200 for Auto fare and Rs.415 for Bus fare.
No refund from IRCTC, no Compensation.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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A

[email protected]

from Mumbai, Maharashtra

Jul 3, 2019

I have book my ticket on 17 jun 2019 but due to some reason i m cancelled then irctc msg that amount is refund but at that time i have not any amount in my account refund id is [protected] and pnr no is [protected] tckt from delhi cantt to gandhinagar jaipur

[email protected] 's reply, Jun 23, 2019

No updation yet

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Address: SIDHAL,KADUAPADA,JAGATSINGHAPUR,KADUAPADA, Jagatsinghpur, Odisha, 754106

Dear sir / madam

I am saumyaranjan sarangi bearing ac no [protected] initiated a transaction with reference no (Transaction id - [protected] - irctc.co.in) on[protected]. But transaction was declined from bank end and my money has been deducted from my account of 489 rs (Irctc status - pending from bank end) and ticket was not booked. It has been already 23days but i didn't get any positive response. After regular follow up i am net getting my refund amount. So i request you to refund money soon.
Thanks & regards
Saumyaranjan sarangi
[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

Shashank Mehrishi

from Mumbai, Maharashtra

Jul 2, 2019

Gopal gupta reporting manager manish for store which is register an unit of om sai ram Enterprise at anand vihar railway station

They are not having complaint book the denied me. ...for providing me same

The reason for not proving complaint book is irctc is not providing any such kind of book .that reasoning is very strange for me

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Address: 809A, Udyog Vihar, Phase 5, Gurgaon, Haryana, 122016

My rac ticket against pnr number: [protected] has been canceled successfully as per my request on[protected]. Even i got regarding ticket cancellation from [protected]@irctc.co.in.
Still, the refunded amount of rs. 1235 does not come back in my account.

Transaction detail:
Account name: shipra sonam
Irctc user id - ship820
Transaction bank account number: [protected]

Jul 11, 2019

Complaint marked as Resolved

Resolved

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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D

Divya Bharathi.P

from Kayankulam, Kerala

Jul 2, 2019

Hi,
I am Divya Bharathi. I have a problem that while creating irctc account I have entered a wrong email I'd. After creating the account my email is not get verified so that I am unable to proceed further. So kindly request you to give me a solution regarding this.
My user name- divya1712 my pswrd-Divya1712

R

rksinghkalhans

from Delhi, Delhi

Jul 2, 2019

PNR NO. [protected]
TRAIN NO 12475
Cancilation ID [protected]
Cancilation Date. 7-6-2019
Booking Aamount - 2620

STATUS - Amount not credited to my bank account

rksinghkalhans's reply, Jun 27, 2019

We hope Irctc will take initiative to resolve issue immediately, as it is questioning on credibility of irctc that we have cancilation the ticket on 7th June 2019 and refundable amount not credited yet.

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I had booked a train ticket but it was running 12 hrs late. So, i filed a tdr 3hrs 8mins before the supposed departure time and i'am attaching the file of tdr complaint here as a proof of this. I did not travel in the train and booked another train. The status is now showing repudiated and the reason being given is that "passenger had travelled". I did not board the train and booked an alternate bus whose ticket i'am attaching here. I don't know what the misunderstanding is but the i am being charged for a journey which i did not undertake.

Train details are as follows :-
Train no. - 15705
Train name - champaram hamsafar express
Date of expected train departure - 13th june
Time of expected departure - 3:30pm
Actual departure - more than 12 hours late
Krishan sharma

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Bihar, West Champaran, Bihar, 845438

My ticket was booked under tatkal for doj 05-04-19 and i received a message of cancellation of the train by irctc. According to norms if a trian is cancelled 100% refund goes back to the accounts for all the online bookings. I did not receive any refund in weeks. After contacting irctc, they said that i did not cancel the ticket, so there will be no refund where as the cancellation of train was done by the railways and online ticket need not to cancelled.
Upon reporting and escalating the issue to railway minister and media through twitter, irctc claims that this train was never cancelled as per their records.
Now it is not just a question of refund, irctc has tortured me and tried fooling me and even tried proving me a liar.
I want consumer forum to take necessary action against the fraudulent act done by irctc and put a heavy fine for the mental torture they put me in for past 3 monhs.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 13, 2019

Updated by iqbalakhter Dear Sir, I am still waiting for justice.

Feb 24, 2024

Updated by iqbalakhter I have not been compensated yet.

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I

iqbalakhter

Jan 20, 2023

No updates over my complaint so far.

iqbalakhter's [Complaint's author] reply, Jul 19, 2023

Dear Sir/ Madam,
Why is there no updates on my complaint so far?

iqbalakhter's [Complaint's author] reply, Feb 24, 2024

Dear Sir/ Madam,
Will this ever be addressed?

Regards

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Address: 122001

Case1 :
When i am trying to book the tatkal ticket, getting the error message : "this site is currently unreachable. Please try after some time". This error is frequent and we can't proceed any more till all the seats are filled, so we end up without booking. I am seeing this from last few days, probable a week. Where as previously this was not the case. There were no such errors and site was very smooth and faster in bookings. Please look into it fix the site error while booking tatkal ticket.

Case 2:
After multiple click on book we proceed further for payment section it says "unable to process the request"

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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