Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir, the man on vending machine charged me ₹10 for 1.5l water in my container. When i asked him for change, he misbehaved with me as well. Then i called rpf officer on rly. Station. The officer scolded him and his manager. On the officer's pressure, he returned me ₹2. Though i got my refund, but this attitude towards consumer cant be considered good. Please take care to it.

Dear sir,
I sandesh s varhadi contact no 022 [protected] email id:- sandesh [protected]@yahoo.in had done air ticket booking from mumbai to coimbatore on 9th may 2019 pnr no. Mvi jqh ticket no[protected] /[protected] /[protected] /[protected] / flight no 9w428 but due to non operation of flights by jet airways i had cancelled my tickets for which i had received confirmed mail from jet airways stating the the refund will be done by middle agent. I. E. (Irctc) its almost a more than a month i have being tracing for refund for almost more than a month still not getting proper picture

Dear sir/madam,
I have booked retiring room and hotel 1 month back from irctc tourism site.
I got a confirmation email from irctc that my tbooking is confirmed but we have to take printout of voucher.
For retiring room now if i go to booked history, it is not showing. There is some pnr number but it does not have any details in that pnr.
For irctc hotel, nothign is getting displayed.

No refund from irctc of failed tranction
I had booked three ticket on 16 may 2019. The money deducted but ticket not booked, then i contacted irctc they were saying that it will be credited automatically in 3-4 working days. But i have not received any refund.

Tranction details are:

Transaction id : [protected]
Transaction id : [protected]
Booking date: 16may 2019
Train no. /name: vskp ndls apexp (22415)
Gwl - ndls
Tranction amount: 1816. 47
Hope so this all information is enough to get my refund as early as possible.
Thank you.
Monika somani

My parents have booked tickets from dr. Ambedkar nagar to katra on 8th april, 2019 from the railway counter of dr. Ambedkar nagar (Mhow). But the lady booking the ticket was very new and she booked the tickets for wrong date. So she cancelled the ticket and said we would get the refund and we booked another tickets of correct date.

Transaction done was from bank of india account. We have received partial refund but some amount of rs. 3, 798 is still left. Transaction number of bank for this debited amount is medr/wr - mhow /44611/

We have given written complain to bank of india, they are telling us to bring details information from railway and railway is telling that they have send the details. No one is really helping. Please do the needful in this matter.

Transaction id: [protected]
Pnr number: [protected] train no: 14623
Train name: patalkot exp from station: chhindwara jn (Cwa) to station: delhi s rohilla (Dee)
Date of journey: 16-may-2019 class: 3a
Reason for cancellation: waiting list not confirmed.
Date of booking: 15-may-2019 total ticket fare: rs 3380.98
Refund amount: 3250.0
Refund status: refunded
Bank name: visa/master card (Powered by icici bank)
Refund amount: 3250.0

The portal says amount is refunded but i still did not get money in my account

I tried to book 7 tickets from irctc, but was unsuccessfull. Money got debited from my federal bank account, but not yet refunded. Kindly help me to get the refund from irctc. Below are the details

Transaction id: [protected]
Mookambika road (Bynr) kozhikkode (Clt)
Transaction date: 16 may 2019
Transaction amount: 1471.96
Payment status: late confirmation received from bank on[protected]
Failure reason: no response from bank

Transaction id: [protected]
Mookambika road (Bynr) kozhikkode (Clt)
Transaction date: 16 may 2019
Transaction amount: 1471.96
Payment status: pending from bank end
Failure reason: no response from bank

Transaction id: [protected]
Mookambika road (Bynr) kozhikkode (Clt)
Transaction date: 16 may 2019
Transaction amount: 1471.96
Payment status: late confirmation received from bank on[protected]
Failure reason: no response from bank

Transaction id: [protected]
Mookambika road (Bynr) kozhikkode (Clt)
Transaction date: 16 may 2019
Transaction amount: 1471.96
Payment status: late confirmation received from bank on[protected]
Failure reason: no response from bank

Transaction id: [protected]
Mookambika road (Bynr) kozhikkode (Clt)
Transaction date: 16 may 2019
Transaction amount: 841.96
Payment status: pending from bank end
Failure reason: no response from bank

Transaction id: [protected]
Mookambika road (Bynr) kozhikkode (Clt)
Transaction date: 16 may 2019
Transaction amount: 841.96
Payment status: late confirmation received from bank on[protected]
Failure reason: no response from bank

I have booked my ticket in runicha express (14660) today that is 21st may 2019.
It is showing transaction pending from bank end. Money is deducted from my bank account.
Irctc member id: shikha_066
Transaction id:[protected]
Quota: ladies
Class: sl
Ticket charge: 841.96
Bank name: state bank of india
Please look into it urgently. I cannot further book my ticket because of it

I was booking a ticket through credit card and after some time message came amount spent... And ticket not came. It told refund will be directed to ur account in some days. After some days when i enquired, it told refund directed to ur account but it didn't came. I contacted to my bank also but bo support.

Please help me, i lost my ₹1500 in that booking

Please help

Name-prakash nidagundi irctc used id prakash_[protected] mobile no [protected] i have mistaken in my irctc registration by entering wrong email id wrong id i have entered is [protected]@gmai.com my original corrected id is [protected]@gmail.com kindly apologise for entering wrong email id and support me to change the correct id for change by yoursel

Name - praveen kumar irctc user id - praveen123 i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is praveenshastri1994kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself... Please it's a request......

Due to cleanliness and water not available in bathroom and basin

Issue started from kota while i waiting for cleaning for not yet
And suffering from dirtness and previously train also samething but not taken any issue about this. I say to irctc please take action about sweeper and main issuer whose solved correctly and definetly solved this lastly

I filed tdr on 24 april 2019 with pnr no. [protected] nauchandi exp. From bareilly to prayag due to train not touching the boarding station i did not board the train. Unfortunately the tdr status is showing cr registered. I also filed another tdr with pnr no.[protected] from nauchandi exp from prayag to bareilly on 25 april 2019 which was approved. I could not received any of my refund till date kindly resolve the matter, inform me. Accordingly.
Thanx
Anupma mehrotra.
[protected]@yahoo.co.in

Sir, today i was trying to book tatkal in pawan express by irctc app but during transaction it was failed due to slow data connection.
I requesting you to plz solve this issue as soon as possible.
Transaction id:-[protected]
Transaction amount:-890 rs.
Quota :- tatkal
Email id :[protected]@gmail.com
Ticket id:-3936424
I always thankful to you.

Slowness observed in tatkal booking:
1. Loading the captcha
2. Logging in
3. Displaying the saved passengers list
4. Nationality drop down is not displayed
If these are not addressed at all, then no use of tatkal booking
The website is just pathetic.

Suggested solution:
I would suggest to have the website statewise so that load of the customer requests are evenly distributed.

If the load balancing is already done, they have to increase the number of servers.

Pnr number : [protected]transaction id : [protected]
Train name : ltt vskp exptrain no.: 18520
Lingampalli (Lpi) akividu (Akvd) tdr filing date : 12-may-2019 07:28:07 hrs

I have booked the ticket in tatkal for the above train. Schedule departure from lingampalli is 20.05 hrs on 11.05.2019. But the train came came to lingampalli at 4:30am on 12.05.2019 and i did not travelled in the train for which i have filled tdr on 12.05.2019 at 07.28.07 hrs.

Now i got email that my tdr has been rejected.

Please arrange my refund

Dear sir, at abu road rly station, water vending machine vendor is cheating customers by supplying ro water at the rate of rs 25/5 ltrs and rs 10/2 ltrs etc whereas the rate displayed there is contradictory to the actual supplied rate. On enquiry the concerned vendor argueeing shamelessly and damcarely. The curruption i physically faced today but he may be continuing from long. Please look into it for eradication of such currrupt practices. Thanks. Hoping for due action.

I booked a ticket from tumakuru to davangere, for yesvantapur-chandigarh samparkakranti express, and when i opened the irctc app it showed me the availablity of tickets as 63 for chair car so i booked, but later when i tried to check coach position i found that there is no chair car at all, but i got a confirmed ticket from irctc, with pnr, i had a hope that as irctc has shown chair car in their website so it might be there while boarding, even when i contacted irctc about this they said that there will be a chair car, but unfortunately there wasn't any, and they deducted an amount of ₹445 from my account and not refunded also
Here are my details
Narendra n p
Tumakuru to davangere
Pnr number:[protected]

I am trying to book tickets via tatkal. When i reach the passenger details page, most of the time i am getting either captcha error or security question failed error, even though i gave right information. Today when i tried to book, i encounter another error, i am not able to see any captcha and getting error while trying to continue. As i was in a hurry to book tickets, i took a quick snap and attaching the picture below. Please take necessary actions. The old website was good as i can at least book tickets.

I have booked a tatkal ticket on 21st april and cancelled the ticket at the waiting list stage after chart preparation but the refund initiated amount was zero.

So, i mailed irctc stating my issue and they have raised a ticket at that time.

Now its almost a month and i am not given with any proper response. I have called the customer care more than thrice and still the same.

So, i request refund of full amount as soon as possible.

My contact number : [protected].
Mail id: [protected]@gmail.com
Pnr number: [protected]
Ticket id: 3703936, 3699092
Refund amount: 1760

Please feel free to call to my mobile number for any additional information if needed.