Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

We were training in ranikhetexpress bourded from kathgodam at 8:30 pm to delhi on 26th april, friday. Pnr [[protected]] and we ere allotted a1 couch and seats 1, 2, 3, 4. Train heavy ac shield fell on my mother near washbasin and she hurt badly and she was close to being uncouncious. We gave her first aid, could not get a hold of tt at that time, as that was around midnight. Neither the attendant, we couldn't find him anywhere, ealry morning next day, we had to deboard the train at old delhi railway station. I request irctc to take care of the old and damaged couches. After paying heavy train fare, the facilities we get is highly compromised. By god grace, my mother was saved that day, otherwise, if it fell on some, it wud have created an unreparable damage and a bog threat to lives. I would authorities to bear consenation for such kind accidents. My mother at the age of 56 is an elderly and sick to bear such accidents. I am attaching few pics.

I was trying to book tickets from new delhi to haridwar and provided all the information. But the moment i made the payment, the money is deducted from my account but the tickets are not booked. It says - "pending from the bank end".

I thought the ticket is not booked so i tried again, and the same thing happened again. "pending from the bank end" message appears on the screen and the ticket is not booked.

Please resolve this as the money is deducted twice and the tickets are still not done. I am providing the reservation id for reference - [protected].

Train number - 12205 / nanda devi exp

Name - kiran kumari s irctc user id - erkiran259 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

Sir i booked tatkal ticket but i got tqwl so i canceled my ticket but amount refund still not receiv
My pnr no = [protected]

Date of cancellation of e-ticket/date of failure of e-ticket booking: 14-apr-2019
Refund processing date: 15-apr-2019
Refund amount: 2860.0
Refund reference no: [protected]
Payment option used : credit cards/ debit cards / upi (Powered by irctc) (Aggregator)
Booking reference no: [protected]

Please find attached bank statement

Dear sir/madam, i had booked a ticket from muzaffarpur jn. (Mfp) to new delhi (Ndls) journey date[protected], but the train got late from more than 10 hours. I had filed the tdr on the next day in midnighy at 29-april-2019 00:53:05hrs. The status of tdr showing tdr entered. I was waiting for the train but the train got late so much so i have filled the tdr. Please help me on this matter. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours and passengers not traveling pnr: [protected] transaction id: [protected] date of journey: 28/04/2019 ticket amount: 980.00 tdr filing date: 29-april-2019 00:53:05 hrs. Tdr zone: northern railway (Nr) reason for tdr filled: train delayed more than 3 hours and passengers not traveling.

Even after

Dear customer,
The refund has been processed against the said txn at irctc’s end. The refund details with rrn number is as follows. With the help of rrn number, you can ask the refund status from your card issuing bank.

Order no. : [protected]

Refund date :[protected]:00:40

Refund rrn no. : 74766519095913575256142

Refund amount : 1505.0

Last 4 digit card no : 0022

Please also note that the above refund detail has received from the concerned payment gateway through which the said transaction has been done. The refund rrn is generated only when the refund is processed from payment gateway to the respective card issuing bank.

I want to logged the complain for catering contractor of vikramahila express 12367 dated 2nd may 2019 as i am travelling with this train and taken one cup of tea and he surved it to me with only boil water & tea pouch, tea quality is too bad now i would request you to take adequate action against the same. My detail as below
Pranay kumar sinha
Coach-b1
Berth-54

I was trying to book a ticket from hajipur to asansol on 24th march 2019 and trying to make payment through phonepe. Amount was deducted from my account but ticket was not confirmed. Now its been more than a month and i already raised a complained to irctc about my refund but i am not getting any response from them. I talked to phonepe executives also and they told me transaction was successful from their side and asked me to contact irctc.

Hi sir/ madam,
I booked ticket from indian railway catering & tourism corporation (Irctc) website airlines jet airways. They said we cannot conform you when you can get as we will receive from airline we will return it you so my question is how many more days i want to wait for that. Because i want to book new ticket i want my cash back. Kindly solve my problem thanks.

Sir/ madam,
The rules of online ticketing are very unfair. Why a person who had done ticket booking online and the ticket is in waiting list, can't travel in the train even if there is availability of seats in train, and a person who had purchased ticket from counter and ticket is in waiting list can travel in the train even if there are no seats in train.
This is really unfair, why a regular traveller should face this problem.

Dear sir,
I was travelling on 30/04/2019 by mahakaushal train no 12189 in b2 coach seat no 8. When i reached agra railway station my bag was stolen by thief.. I dont know how but i was alone with my two kids. Really it was really unsafe for me and for my small kids. Two unknown lady entered and suddenly disappeared.. Service of train is very poor and unsafe. Please help us and take necessary a ction to thief and service provider.

Madhu thakur

Good day,

My pnr - [protected], when i booked my status was wl-39 & wl-40, have sms for the same

But in online my booking status shows as wl-59 & 60.

How there can be change in my booking status...

This affecting my ticket confirmation.

There is no reposne from irctc care.

Regards

M. Sreenivasan
[protected]

Dear sir
I'm booked a counter ticket pnr no [protected] on 26 march 2019 my balance debited on my dabit card. I'm already ticket are cancelled 12 april 2019 but my balance is not refunded in my bank account. I'm many time contact to irctc complaint and call but no response from irctc. I was ticket booked on old delhi railway station counter. Plz solve this problem. Your thankful
Email - [protected]@gmail.com
Mobile - [protected]

I tried to booked tickets for four people on 28th april for 29th April. Unfortunately my amount is deducted from irctc app but my ticket were not booked dye to some server error.. As i tried to contact irctc customer care people but there us no any response from them.. Amount is still not reflected in same account.. Nobody is giving me a proper response. Its a request to do please something on behalf of my payment Rs 646
What should i do now...?

Hi support team,
I have booked a ticket from LAR
To AGC for JBP ATARI SPL (01707) express on 17th APR,
2019 and date of journey was 20th APRIL, 2019.
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to [protected]@gmail.com
Ticket details:
Do transaction :-17 th oct, 2019.
Pnr number :- [[protected]]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 20-APR-2019 17:47:08 hrs
Tdr status: cr registered
Cancellation id: [[protected]]
Tdr zone: northern railway (Nr)
Registration no:[protected]
Warm regards,
PRAMOD

I booked a train ticket on 22 january 2019 from gwalior to ahmedabad through irctc site but ticket was not booked and money was deducted from my bank account. I registered so many complaint in irctc customer care centre through email but they didn't response yet.
My transaction i'd is : [protected]
They said mailed at [protected]@irctc.co.in with transaction i'd and bank statement from date of booking to present date. I mailed all the necessary required information but they didn't response me yet.
My latest complaint ticket i'd was generated on 4 april : 3527248
I attached here some document
1. Latest complained mail snapshot.
2. Snapshot of bank statement on 22 jan money was deducted.
Please help me now 4 month completed but i didn't get my money. Pls
Thank you

I have booked ticket in the pallavan express on 3rd april 2019 for the journey date[protected] from chennai to thiruchirappalli. But the ticket was not confirmed and the amount paid was not refunded.

Train no : 12635/pallavan express
Pnr no: [protected]
Txn id : [protected]

Cancllation id:[protected]
Amount to be refunded: rs 525.00
Refund history inthe irctc webpage:na

Luggage torn by rats in the ac compartment of kutch express train and this has happened again and again. Unnecessarily the luggage is damaged due to the lack of hygiene and cleanliness by the indian railway. Proper cleaning of the coaches and other items like blankets and pillow covers need to be taken care of. But first more importantly the damage done by rats needs to be addressed.

On 28th april i was trying to book tatkal ticket from mumbai to vadodara by vadodara express (12927)
Don't know why while booking ticket price of ticket deduced fro
My bank account but it was started showing some error. Again i tried then again similar thing happend.
So total 370.49 + 370.49=741.00 rupees deducted from my bank.
I m demanding to irtc to plz refund my amount as early as possible

FILE TDR: Booking Confirmation on IRCTC, Train: 08301, 25-Apr-2019, 3A, BZA - RU, website/server failure

Dear sir,
This is suman reddy booked below ticket from irctc.but unable to travel on scheduled date.i was trying to file tdr refund since 23rd april frommy account but due to website is not working properly &server not supporting which is not my mistake
but i could not process my tdr
pls consider this request and process my tdr for refund

regards
suman reddy
[protected]

On Sun, 21 Apr 2019, 14:52