Indian Railway Catering & Tourism Corporation [IRCTC] — Bribe case

Address:

Amritsar, Punjab, 143001

I was travelling in Amritsar shatabdi today from to sirhind. I was supposed to get breakfast in train but personal in train didn't give me breakfast saying that we don't provide food till sirhind. Even on reporting this incident to TT, he didn't agree to provide food. Infact he demanded money from me taking me aside.
Is this how railway is working, why fare of shatabdi is so much if only corruption is going to happen in it.
I am really very upset on this and I want refund in this and proper action against that personal.

My ticket is :
PNR:[protected], TRAIN:12014, DOJ:07-05-17, CC, ASR-SIR, Dep:05:00,
RavinderPal Sing+1 C14 19, C14 18,
Fare:1230.0, SC:0.0+PG+INS

Person who ask for bribe was *shis Kumar and mohan bhatt. I was not able to see proper name of person as his card was inside the pocket.