Indian Railway Catering & Tourism Corporation [IRCTC] — cancellation of booked ticket is too complicated.

The existed indian railway ticket reservation & cancellation procedure was user friendly which stand too complicated now for an average indian. I can not cancel my booked ticket since the cancellation procedure stands changed/deleted. Kindly make it more user friendly for an average indian who is not a computer expert. Request the honorable minister for rlwys to take an immediate action revert back to old system or make it easy& user friendly.
Colonel thomas (Retd)
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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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