Indian Railway Catering & Tourism Corporation [IRCTC] — Complaint for refund

Address:Agra, Uttar Pradesh, 282010
Website:IRCTC

I have booked 3 railway tickets through IRCTC mobile app but after the confirmation of payment page got blank for 15 min and my money got debited INR 491.50/- from my account but my ticket was not booked and when I was checked my account statement the I got remarks in narration column ''[protected]- PAYTMIRCTCECATERING'' and reference number ''[protected] '' and transaction date in 09/02/2017. Train name is GOA Express from Nizamuddin to Agra Cantt. yet my money is not credit back so please arrange refund as soon as possible and also I would like to share one thing that after this failure was happen I was booked my tickets again in same train and that time I got my tickets but amount of first time not refunded yet.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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Transaction ID : [protected]
PNR number : [protected]
Train number: 12524
From station: NDLS
To station: GKP
TDR Filing Date: 15-Jan-2017 19:11:57 HRS
TDR Status CR Registered
Cancellation ID: [protected]
TDR Zone: NORTH FRONTIER RAILWAY (NF)
Registration No:[protected]
Punjab mail 12138
Providing used bedsheets to 2 nd ac passengers boggie AB 1 even after complaining. Simply folding the used bedsheets and giving them to new passengers doesn't make them new.

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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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